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1 result for Customer Success Manager in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p><strong>About the Role</strong></p><p>This is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.</p><p>You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience.</p><p><br></p><p><strong>What You'll Gain</strong></p><ul><li>Front-line technical support experience</li><li>Strong customer service and communication skills</li><li>Exposure to mobile device troubleshooting (iOS and Android)</li><li>Experience working in a structured technology support environment</li><li>A pathway into future IT support, NOC, and service desk opportunities</li></ul><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for customers experiencing wireless service or device-related issues</li><li>Assist customers with device setup, SIM activation, call, text, and data service concerns</li><li>Follow established troubleshooting procedures and support workflows</li><li>Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification</li><li>Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems</li><li>Answer customer questions regarding service plans, device compatibility, and available features</li><li>Accurately document customer interactions within ticketing and CRM systems</li><li>Provide clear, professional, and patient communication to customers of varying technical skill levels</li><li>Adhere to quality, compliance, and performance standards</li></ul><p><strong>*Please note: </strong>This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite. </p>
- 2026-08-10T00:00:00Z