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1 result for Customer Service Representative in Atlanta, GA

Sr. Customer Service Representative

Atlanta, GA
onsite
Temporary / Contract
22.325 - 25.85 USD / Hourly
We are looking for a detail-oriented individual to support workers’ compensation claim management for a transport organization in Atlanta, Georgia. This Contract position focuses on reviewing, resolving, and documenting claims while ensuring compliance with Georgia workers’ compensation requirements. The ideal candidate will collaborate with employees, medical providers, supervisors, and legal partners to move claims forward efficiently and support timely return-to-work outcomes. Responsibilities: • Manage workers’ compensation cases from intake through resolution, applying Georgia regulations and established claim practices throughout the process. • Examine claim details, incident information, and supporting documentation to determine appropriate next steps and claim direction. • Produce clear written summaries, recommendations, and status updates that capture findings and support informed decision-making. • Coordinate with injured employees, leaders, physicians, rehabilitation specialists, and state workers’ compensation contacts to facilitate recovery and return-to-work planning. • Oversee the timely handling of medical and wage-related payments, while maintaining accurate files and submitting required state reporting within deadlines. • Complete daily administrative activities such as opening new claims, reviewing incident materials, and updating claim records. • Partner with legal counsel by supplying claim information, documentation, and case support for matters involving litigation. • Identify recovery opportunities, including subrogation and applicable trust fund matters, and pursue them within required timeframes. • Provide additional operational support as needed, including related assignments that assist broader departmental or field activities.
2026-06-15T00:00:00Z