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2 results for Customer Service Representative in Atlanta, GA
- Atlanta, GA
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p><strong>About the Role</strong></p><p>This is an excellent entry-level opportunity for someone looking to start a career in technology and customer support. While this is not a highly technical IT position, it provides valuable hands-on experience supporting mobile users, troubleshooting common device issues, and developing customer service skills that translate well into future IT and help desk roles.</p><p>You will join a structured training program and work within a customer support environment, assisting users with wireless service and device-related issues while delivering an exceptional customer experience.</p><p><br></p><p><strong>What You'll Gain</strong></p><ul><li>Front-line technical support experience</li><li>Strong customer service and communication skills</li><li>Exposure to mobile device troubleshooting (iOS and Android)</li><li>Experience working in a structured technology support environment</li><li>A pathway into future IT support, NOC, and service desk opportunities</li></ul><p><strong>Responsibilities</strong></p><ul><li>Serve as the first point of contact for customers experiencing wireless service or device-related issues</li><li>Assist customers with device setup, SIM activation, call, text, and data service concerns</li><li>Follow established troubleshooting procedures and support workflows</li><li>Guide customers through basic troubleshooting steps, including: Network setting resets, APN updates, SIM card reinsertion, device reboots, and account verification</li><li>Escalate more complex issues involving provisioning, network outages, number porting, or advanced device problems</li><li>Answer customer questions regarding service plans, device compatibility, and available features</li><li>Accurately document customer interactions within ticketing and CRM systems</li><li>Provide clear, professional, and patient communication to customers of varying technical skill levels</li><li>Adhere to quality, compliance, and performance standards</li></ul><p><strong>*Please note: </strong>This is a 100% onsite role, Monday-Friday, and no exceptions will be made. Please do not apply to this posting if you're not already local to Metro ATL and willing to work 100% onsite. </p>
- 2026-08-10T00:00:00Z
- Dunwoody, GA
- remote
- Temporary / Contract
- 17 - 17.5 USD / Hourly
- <p>Self Pay Operations Specialist (Remote) - <strong><u>This role is open to candidates who sit in EST only</u></strong></p><p><br></p><p><strong>Position Overview</strong></p><p>We are seeking <strong>Remote Self Pay Operations Specialists</strong> to support patient account operations, medical record fulfillment, and revenue cycle documentation processes. In this role, you will be responsible for reviewing patient accounts, processing and distributing medical and billing records, maintaining productivity standards, and collaborating with internal teams to resolve account-related issues. The ideal candidate is highly organized, detail-oriented, and has experience in healthcare administration, medical records, billing support, or revenue cycle operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Print, prepare, and distribute medical records, itemized bills, UB-04 forms, CMS-1500 forms, EOBs, and other patient-related documentation.</li><li>Retrieve and compile documentation from multiple sources, including client host systems, shared drives, Microsoft Teams folders, email, virtual fax platforms, and internal applications.</li><li>Process daily record and documentation requests, ensuring timely and accurate delivery to patients, insurance payers, attorneys, and internal departments.</li><li>Review patient accounts, work queues, worklists, and patient portals to identify documentation needs and resolve account-related issues.</li><li>Research account discrepancies, correct errors when appropriate, and coordinate with cross-functional teams to ensure timely resolution.</li><li>Respond to inquiries from patients, insurance carriers, attorneys, and other stakeholders while maintaining HIPAA compliance and patient confidentiality.</li><li>Collaborate with internal departments to investigate and resolve patient complaints, account concerns, and complex documentation requests.</li><li>Track and maintain daily productivity metrics, workflow volumes, backlog status, and operational reporting requirements.</li><li>Support special projects, department initiatives, and reporting requests as assigned.</li><li>Maintain accuracy, quality, productivity, and compliance standards in a fast-paced healthcare environment.</li></ul>
- 2026-08-07T00:00:00Z