We are looking for a dedicated Customer Service Representative to join our team in Alpharetta, Georgia. In this role, you will provide exceptional support to customers by addressing their inquiries, managing orders, and resolving issues effectively. This is a Contract position offering a dynamic opportunity to contribute to both B2B and B2C interactions.<br><br>Responsibilities:<br>• Respond to inbound customer calls and provide accurate information regarding products and services.<br>• Process customer orders promptly and ensure all details are correctly entered into the system.<br>• Address and resolve customer concerns, escalating issues to the appropriate department when necessary.<br>• Route calls to the correct internal teams to ensure a seamless customer experience.<br>• Utilize CRM tools, such as Salesforce or SAP, to manage customer interactions and maintain accurate records.<br>• Deliver attentive and courteous service to both B2B and B2C customers.<br>• Collaborate with internal teams to address customer needs and ensure timely resolutions.<br>• Maintain knowledge of company products and services to provide informed solutions.<br>• Support the manufacturing industry by understanding specific customer requirements and delivering tailored assistance.
<ul><li>Respond promptly and professionally to customer inquiries via phone, email, and chat</li><li>Resolve customer issues, complaints, or concerns with a positive attitude and effective problem-solving skills</li><li>Maintain accurate records of customer interactions and transactions</li><li>Collaborate with team members to ensure customer satisfaction and consistent service</li><li>Uphold company policies and processes while representing our brand values</li></ul><p><br></p>
<p> The Customer Service Specialist is responsible for building customer loyalty and confidence by receiving and responding to inquiries across all communication channels. Acting as the main point of contact for products and services, you will work directly with customers and sales professionals to ensure exceptional service, resolve issues, and elevate the customer experience. This role requires a collaborative approach to problem resolution, a commitment to achieving customer expectations, and a drive to continuously strengthen customer relationships.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Respond promptly and professionally to incoming calls, emails, and requests from customers and internal business partners.</li><li>Communicate with customers to understand their needs, concerns, and requirements, ensuring active listening and empathy in all interactions.</li><li>Seek support from team members as needed, and recommend effective solutions independently or in coordination with field representatives or managers.</li><li>Perform item look-up, sourcing, and order placement tasks, collaborating with the Field Sourcing team as required. Enter and follow up on customer orders.</li><li>Oversee the maintenance and tracking of stock, indirect, and direct orders. Manage and monitor back orders and open orders to ensure timely fulfillment.</li><li>Process credits and returns accurately and within established timeframes.</li><li>Maintain delivery status and order source tracking to guarantee successful, on-time deliveries.</li><li>Identify, monitor, and recommend solutions to customer concerns, including any service failures.</li><li>Maintain open lines of communication with external and internal partners in Sales, Operations, and Credit.</li><li>Solve routine, straightforward problems by analyzing options using standard procedures.</li><li>Apply product knowledge and a solid understanding of company policies, systems, and procedures to maximize customer satisfaction.</li><li>Use available resources to organize, communicate, and document all customer interactions.</li><li>Perform other duties as assigned or required.</li></ul>
<p><br></p><p><br></p><p>Responsibilities:</p><p>• Respond to customer inquiries and resolve issues related to billing, enrollment, and account management.</p><p>• Process claims, contractor invoices, and fulfillment requests with precision and efficiency.</p><p>• Collaborate with internal teams and external vendors to address and resolve account-related concerns.</p><p>• Maintain accurate and up-to-date records while adhering to established procedures and policies.</p><p>• Ensure compliance with relevant regulations and company guidelines in all account-related activities.</p><p>• Communicate effectively with customers, providing clear and attentive assistance.</p><p>• Participate in training sessions and development programs to enhance customer service skills.</p><p>• Support financial and operational functions by managing accounts and processing invoices.</p><p>• Handle customer complaints with care, ensuring prompt resolution and satisfaction.</p><p>• Assist in project-specific tasks as needed, ensuring timely and accurate completion.</p>
We are looking for a dedicated and detail-oriented Receptionist to join our team on a contract basis in Atlanta, Georgia. This role is essential for creating a welcoming environment and ensuring smooth communication within the office. If you excel at multitasking and enjoy providing exceptional customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Handle incoming calls efficiently using a multi-line phone system, ensuring they are routed to the appropriate departments or individuals.<br>• Welcome visitors warmly and assist them with inquiries or directions.<br>• Validate guest parking when required to streamline their visit experience.<br>• Maintain a clean and organized reception area to uphold a detail-oriented appearance.<br>• Provide general administrative support, including scheduling and record-keeping, as needed.<br>• Monitor office supplies in the reception area and coordinate replenishments.<br>• Assist with basic troubleshooting of office equipment, such as phones and printers.<br>• Collaborate with other team members to ensure smooth daily operations.
We are looking for an organized and detail-oriented Front Desk Coordinator to join our team in Kennesaw, Georgia. In this Contract to permanent position, you will be the first point of contact for visitors and employees, ensuring smooth day-to-day operations of the front desk and reception area. The ideal candidate will possess excellent communication skills and a proactive approach to administrative support.<br><br>Responsibilities:<br>• Welcome guests and clients with a friendly and detail-oriented demeanor, directing them to the appropriate person or department.<br>• Manage incoming calls by answering, screening, and transferring inquiries using a multi-line phone system.<br>• Schedule appointments, coordinate meeting room bookings, and maintain calendars for efficient scheduling.<br>• Handle mail, packages, and deliveries by receiving, sorting, and distributing them promptly.<br>• Keep the reception area and common spaces tidy and organized to create a positive impression.<br>• Support administrative tasks such as data entry, document preparation, and file management.<br>• Monitor office inventory levels and place supply orders when needed.<br>• Maintain confidentiality when handling sensitive information and documents.<br>• Provide accurate information and assistance to employees, visitors, and callers.<br>• Perform additional responsibilities as required to ensure seamless front desk operations.
<p>We are looking for an experienced Collections Specialist to join our team in Alpharetta, Georgia. In this Contract to permanent position, you will be responsible for managing customer accounts, ensuring timely payments, and minimizing outstanding balances. This role requires a proactive individual with expertise in B2B collections and familiarity with large ERP systems.</p><p><br></p><p>Responsibilities:</p><p>• Manage a portfolio of customer accounts to ensure prompt collection of outstanding balances.</p><p>• Record and monitor collection activities within Oracle, maintaining accuracy and compliance.</p><p>• Investigate and resolve issues related to billing discrepancies, payment shortfalls, and disputes.</p><p>• Collaborate with internal teams, including Sales, Customer Service, and Accounting, to address customer concerns.</p><p>• Prepare aging reports, analyze account trends, and deliver updates to management on collection progress.</p><p>• Recommend appropriate actions for accounts requiring escalation, write-offs, or legal intervention.</p><p>• Maintain strong customer relationships while enforcing company payment policies and terms.</p>
