We are looking for a Customer Service Representative to join a dynamic team in Atlanta, Georgia, within the medical devices industry. This position offers an exciting opportunity to provide outstanding customer service and technical support for innovative home sleep apnea testing devices. The role involves assisting customers with technical issues, educating them about products, and ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver exceptional customer service and technical support for medical device products and services.<br>• Collaborate with team members to investigate and resolve customer issues in line with established policies.<br>• Maintain detailed and accurate records of customer interactions and resolutions.<br>• Educate customers about product features and benefits to ensure proper usage.<br>• Foster customer retention by providing superior support and addressing concerns promptly.<br>• Communicate unresolved issues to the Customer Service Manager for further action.<br>• Utilize remote support tools and industry-standard applications to troubleshoot technical problems.<br>• Work independently while contributing to team goals in a fast-paced environment.<br>• Adapt to new challenges and learn quickly to address diverse customer needs.<br>• Offer clear explanations of technical issues to non-technical customers.
We are looking for a dedicated Customer Service Representative to join our team in Smyrna, Georgia. In this long-term contract role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and maintaining accurate records. This is an excellent opportunity for an individual who thrives in a dynamic environment and enjoys building positive relationships with customers.<br><br>Responsibilities:<br>• Investigate and resolve billing discrepancies to ensure accurate account management.<br>• Communicate effectively with customers to address their concerns and provide solutions.<br>• Collaborate with team members to resolve customer issues efficiently and professionally.<br>• Maintain detailed and accurate documentation of customer interactions and account updates.<br>• Utilize SAP systems to manage and update customer records as needed.<br>• Identify opportunities to improve processes and enhance customer satisfaction.<br>• Provide timely follow-ups on customer inquiries to ensure a seamless resolution process.<br>• Support the team in achieving departmental goals by contributing to a positive work environment.
<ul><li><strong>Position: CLAIMS SUPPORT (Contract Role)</strong></li><li><strong>Location: 11575 Great Oaks Way, Alpharetta, Georgia, 30022, United States</strong></li><li><strong>Type: 100% ONSITE</strong></li><li><strong>Tentative Hourly Pay Range: $18-$20/per hour</strong></li><li><strong>Job Hours: It is 40 hours per week onsite in office. The hours of operation are 8AM-5PM.</strong></li></ul><p> </p><p>Job Responsibilities</p><p>Duties may include but are not limited to:</p><p> </p><p>- Receive new losses and verifies accuracy of information via coverage</p><p>- Perform all file updates on system as directed by claim reps</p><p>- Register loss payments on system - We use Claim Vision to manage our claims.</p><p>- Provide customer service to agents insureds clients and other customers</p><p>- Process authorized payments</p><p>- Input data entry correspondence into system diaries information for claims reps and/or team leader and prepares form letters</p><p>- Typing photocopying indexing and filing</p><p>- Ability to accurately calculate wages etc. and create professional letters and correspondence</p><p>- Make call to insureds requesting missing information on the claim files</p><p>- Direct care when appropriate</p><p>- Basic SE jurisdiction knowledge regarding work comp is a plus</p>
We are looking for a dedicated and detail-oriented Receptionist to join our team in Atlanta, Georgia. This long-term contract position offers an excellent opportunity to showcase your organizational and communication skills in a dynamic real estate and property environment. The ideal candidate will excel at managing front desk operations and providing exceptional service to clients and staff.<br><br>Responsibilities:<br>• Greet and assist visitors, ensuring a welcoming and positive experience.<br>• Answer and manage calls using a multi-line phone system, directing inquiries to the appropriate departments.<br>• Maintain the reception area, ensuring it is clean, organized, and presentable at all times.<br>• Provide administrative support to the team, including scheduling appointments and managing correspondence.<br>• Monitor and coordinate incoming and outgoing mail or deliveries.<br>• Handle client inquiries promptly and effectively, ensuring satisfaction.<br>• Maintain accurate records and documentation related to front desk operations.<br>• Assist in coordinating office events or meetings as needed.<br>• Uphold confidentiality and security protocols when handling sensitive information.
We are looking for a dedicated and detail-oriented Case Clerk to join our team in Atlanta, Georgia. In this role, you will manage client communications, handle case-related data, and ensure efficient case management processes. This is a contract position, offering a great opportunity for growth.<br><br>Responsibilities:<br>• Answer and screen incoming client calls with efficiency and attention to detail.<br>• Perform accurate and timely data entry for case management purposes.<br>• Coordinate communication with clients to gather necessary case information.<br>• Utilize case management software to track and update case progress.<br>• Work collaboratively with team members to ensure seamless case processing.<br>• Handle a high volume of calls while maintaining a focus on quality service.<br>• Participate in alternating weekend shifts as part of the schedule.<br>• Attend in-person or virtual meetings with HR and intake specialists when required.<br>• Ensure all case data is organized and accessible for team use.<br>• Provide exceptional client service to maintain strong relationships.
<p>The <strong>Senior Financial Analyst</strong> reports directly to the Senior Manager, FP& A & Commercial Finance and has responsibilities across North America and future acquisitions. It’s a tremendous opportunity to work with an experienced leadership team and market leader supporting growth in both product and software markets. Due to the limited layers in the company, you get a great developmental experience. This is not your run of the mill consolidation and reporting role. </p><p><strong> </strong></p><p><strong><u>Key Responsibilities</u></strong></p><p>· <strong>Financial Planning & Analysis:</strong> Lead quarterly and annual forecasting cycles, partnering with sales leadership on pipeline reviews to deliver comprehensive revenue models with strategic insights and recommendations </p><p>· <strong>Revenue Operations</strong>: Own ARR reporting and software P& L management, including waterfall analysis, unit economics, and margin optimization </p><p>· <strong>Budget Management</strong>: Drive monthly SG& A budget reviews with department heads across S& M, G& A, and R& D, ensuring accountability and strategic alignment </p><p>· <strong>Corporate Reporting</strong>: Support global entity consolidation and parent company reporting requirements </p><p>· <strong>Financial Infrastructure</strong>: Build and maintain scalable, flexible financial models that enable real-time business decision-making</p>
