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9 results for Customer Experience Specialist in Atlanta, GA

Customer Service Representative

Atlanta, GA
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a medical devices organization in Atlanta, Georgia in a Contract to Permanent capacity. In this role, you will assist customers with product-related questions, resolve service concerns, and provide thoughtful support that builds confidence in the company’s offerings. This opportunity is ideal for someone who thrives in a high-volume environment, communicates clearly, and enjoys combining customer care with technical problem-solving. Responsibilities: • Respond to incoming customer inquiries by phone or other support channels, delivering timely and attentive assistance. • Investigate service concerns and technical issues, identify root causes, and work toward effective resolutions while meeting service expectations. • Record customer conversations, case details, and follow-up actions accurately within internal platforms such as Salesforce. • Route complex or unresolved matters to the appropriate teams to ensure issues are addressed completely and efficiently. • Explain products, services, and basic troubleshooting steps in a clear manner that helps customers feel informed and supported. • Maintain a positive customer experience by handling each interaction with patience, accuracy, and care. • Balance multiple tasks in a fast-paced setting while staying aligned with productivity, quality, and response metrics.
2026-09-16T00:00:00Z

Customer Service Representative (Order Entry)

Flowery Branch, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a detail-oriented Customer Service Representative or Order Entry Specialist to support order processing and customer communication for a growing commercial equipment business in Flowery Branch, Georgia. This contract position has the potential to become permanent and is ideal for someone who enjoys balancing administrative accuracy with responsive service and can keep orders, shipping details, and customer records organized in a fast-moving environment. The person in this role will work closely with operations and warehouse teams to help ensure timely fulfillment, accurate documentation, and a positive customer experience. Responsibilities:• Process incoming customer orders with accuracy, confirm item availability, and enter complete order details into company systems.• Communicate with customers regarding order progress, shipping timelines, freight costs, and any updates that may affect delivery expectations.• Prepare sales documentation such as orders, invoices, bills of lading, and related shipment records needed for outbound deliveries.• Coordinate with warehouse and operations personnel to support smooth order fulfillment and maintain alignment on inventory status.• Review customer account information, including credit-related details, to help ensure orders are released appropriately.• Handle product return documentation, issue credit memos when applicable, and maintain organized records for transactional activity.• Respond promptly to customer questions, messages, and service concerns with professionalism and a solutions-focused approach.• Support freight claim processing for damaged shipments and help document resolution steps accurately.• Maintain orderly digital filing and customer record systems, including inventory and transaction documentation stored electronically.• Provide current inventory information upon request and assist with record accuracy through ongoing cross-functional communication.
2026-09-10T00:00:00Z

Technical Customer Service Agent

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
About the OpportunityAre you looking to break into the IT or technology support field? This role is an excellent entry point for individuals who enjoy helping people, solving problems, and building foundational technical skills in a professional environment.While this is not a highly technical IT position, you'll gain valuable experience working in a customer support setting, learning troubleshooting fundamentals, and supporting mobile device users. The company provides a structured onboarding program and extensive training to help you succeed from day one. Responsibilities<ul><li>Provide first-level support for wireless/cellular customers in a call center environment</li><li>Serve as the primary point of contact for customers experiencing service or device-related issues</li><li>Assist customers with device setup, SIM card activation, call, text, and data service issues</li><li>Follow established troubleshooting procedures and scripted workflows to resolve common issues</li><li>Guide customers through steps such as: resetting network settings, updating APN configurations, rebooting devices, reinserting SIM cards, verifying account information</li><li>Escalate issues involving provisioning, network outages, number porting, or complex technical problems as needed</li><li>Answer basic account and service-related questions, including plan features and device compatibility</li><li>Accurately document customer interactions in ticketing and CRM systems</li><li>Deliver clear, professional, and friendly customer support</li><li>Meet established quality, compliance, and performance standards</li></ul>Please note: This position is onsite, Monday-Friday, in Atlanta, GA. Do not apply to this posting if you're not already local to metro Atlanta and willing to work onsite.
2026-09-16T00:00:00Z

Customer Support Engineer - ENT

Kennesaw, GA
onsite
Temporary / Contract
27 - 27 USD / Hourly
We are looking for a Customer Support Engineer - ENT to support the delivery and ongoing performance of energy management solutions for customers in Kennesaw, Georgia. This Long-term Contract position is ideal for someone who can balance technical support, customer communication, and careful coordination across clients, contractors, and vendors. The role requires strong judgment, organized documentation habits, and the ability to work independently while aligning with supervisory direction. Responsibilities: • Provide day-to-day support for energy management solutions, helping customers resolve issues and maintain reliable system performance. • Coordinate with clients, contractors, and external vendors to keep service activities moving forward and aligned with expected timelines. • Manage service requests from initial intake through resolution, including phone and email communication, status updates, and follow-up. • Create and maintain clear records, reports, and procedural documentation using Microsoft Office tools such as Excel, Word, and Outlook. • Review customer needs and technical details to help plan work, improve service workflows, and support efficient delivery outcomes. • Offer guidance and training to users or stakeholders on processes, tools, and support expectations when needed. • Work independently on assigned tasks while keeping leadership informed of progress, priorities, and any issues affecting delivery schedules. • Support process execution by researching issues, verifying specifications, and helping ensure work is completed according to defined procedures.
2026-09-15T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-09-09T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-09-17T00:00:00Z

Digital Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Job Title: Digital Marketing SpecialistLocation: Atlanta, GAJob Type: ContractWork Arrangement: OnsiteSchedule: Monday–Friday, standard business hoursJob SummaryWe are seeking a Digital Marketing Specialist to support the execution and optimization of digital marketing initiatives across multiple channels. This is an excellent opportunity for a hands-on marketer who enjoys working across campaigns, content, analytics, and digital platforms in a fast-paced environment.Key Responsibilities<ul><li>Execute digital marketing campaigns across paid, owned, and earned channels</li><li>Support paid search, paid social, email, SEO, and website initiatives</li><li>Coordinate campaign launches, timelines, creative assets, and deliverables</li><li>Monitor campaign performance and identify opportunities for optimization</li><li>Analyze website and campaign data using tools such as GA4, Google Ads, and social platforms</li><li>Assist with content updates across websites, landing pages, and digital channels</li><li>Collaborate with creative, content, sales, and other cross-functional teams</li><li>Develop campaign reports and presentations for internal stakeholders</li><li>Support A/B testing and other initiatives designed to improve engagement and conversion</li><li>Maintain marketing calendars, documentation, and campaign tracking</li></ul>
2026-09-18T00:00:00Z

Content Marketing Specialist`

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Job Title: Content Marketing SpecialistLocation: Atlanta, GAJob Type: ContractWork Arrangement: OnsiteSchedule: Monday–Friday, standard business hoursJob SummaryWe are seeking a creative and strategic Content Marketing Specialist to develop and execute content across digital and marketing channels. The ideal candidate combines strong writing skills with an understanding of audience engagement, brand voice, SEO, and content performance.Key Responsibilities<ul><li>Develop written and visual content for websites, blogs, email, social media, and marketing campaigns</li><li>Write and edit compelling, brand-aligned copy for multiple audiences</li><li>Collaborate with marketing, creative, product, and subject matter experts</li><li>Research topics, audiences, competitors, and industry trends</li><li>Support SEO-focused content development and optimization</li><li>Manage content calendars and publishing schedules</li><li>Repurpose long-form content into social, email, and other digital formats</li><li>Review and proofread marketing materials for accuracy, grammar, and brand consistency</li><li>Monitor content performance and recommend improvements</li><li>Assist with campaign messaging, landing pages, presentations, and sales enablement content</li><li>Use AI-assisted tools responsibly to improve content development and workflow efficiency</li></ul>
2026-09-18T00:00:00Z

Patient Support Associate

Kennesaw, GA
onsite
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Patient Support Associate to join a non-profit healthcare environment in Marietta, Georgia on a contract basis with the potential for a permanent role. This position supports patient registration and front-desk operations by guiding patients through appointments, documentation, and payment processes while creating a welcoming experience. The role also works closely with student interns, faculty, and clinic staff to help maintain accurate records, organized workflows, and responsive service across the clinic. Responsibilities: • Welcome patients and visitors, provide clear information about clinic services, and support a positive experience from arrival through check-out. • Coordinate follow-up visits at check-out, prepare required paperwork, and enter patient details accurately into the electronic records system. • Process copays, deductibles, and outstanding balances, ensuring payments are recorded correctly and receipts are issued promptly. • Reconcile daily cash and payment activity by matching collected funds with batch postings and reporting documentation. • Maintain patient charts, visit documentation, and related files so records remain complete, current, and stored in the proper location. • Partner with other clinic departments to route records appropriately while protecting confidentiality and following applicable organizational guidelines. • Assist with compiling clinic-related reports and provide administrative support for special assignments as needed. • Keep front office and shared work areas clean, orderly, and ready for daily patient activity, and report malfunctioning equipment without delay. • Communicate professionally with patients, faculty, and student interns while responding attentively to questions and service needs.
2026-09-18T00:00:00Z