We are offering an exciting opportunity for a Product Support Specialist in the Internet Service Provider industry, based in Atlanta, Georgia. The role involves the development and execution of an integrated omnichannel strategy, collaboration with various teams, and the use of data analytics to improve service delivery. <br><br>Responsibilities:<br><br>• Implement and manage a comprehensive strategy to unify customer interactions across various platforms such as phone, email, chat, social media, and self-service options.<br>• Collaborate with the customer service, marketing, technology, and sales teams to ensure the omnichannel strategy aligns with the organization's objectives.<br>• Utilize data analytics to monitor customer behavior and feedback, identifying opportunities for service improvement and personalizing customer experiences across all channels.<br>• Incorporate AI and automation tools such as chatbots, voicebots, and automated workflows to enhance efficiency and align with customer service goals.<br>• Advocate for a customer-first approach, designing every touchpoint to meet client needs and expectations while maintaining brand consistency.<br>• Streamline internal workflows, systems, and processes to reduce redundancy, increase cost-efficiency, and eliminate manual work in the omnichannel operations environment.<br>• Oversee budget and resources for omnichannel operations, ensuring efficient use of resources to meet business goals.<br>• Provide guidance and mentorship to team members, promoting their detail-oriented development and alignment with team and company objectives.<br>• Carry out other related duties as needed.
Job Posting: contract Customer Service Representative Position Type: contract, ongoing assignment Pay Rate: $22/hour Location: Dunwoody, Sandy Springs <br> About the Role We are recruiting motivated and detail-oriented Customer Service Representatives for a contract, ongoing assignment in a high-volume call center. If you enjoy solving problems, providing excellent customer support, and working in a fast-paced environment, this role is for you! Key Responsibilities: Handle 50 to 80 inbound and outbound calls daily, ensuring a detail oriented and positive customer experience. Respond to inquiries, resolve issues, and provide accurate information about products, services, or policies. Document all customer interactions in an internal database. Collaborate with team members to meet key performance indicators (KPIs) and service-level agreements (SLAs). Proactively identify opportunities to enhance customer satisfaction and suggest best practices for handling common inquiries. Qualifications Needed: Previous customer service experience in a high-volume call center required. Sales or upselling experience. Strong communication skills, both verbal and written. Excellent problem-solving abilities and high attention to detail. Comfortable working in a fast-paced, dynamic environment. Familiarity with customer relationship management (CRM) tools is advantageous.
We are looking for a Patient Services Specialist to join our team in Atlanta, Georgia. This is a long-term contract position within the medical devices industry, offering an excellent opportunity to contribute to patient care and operational excellence. The ideal candidate will play a critical role in supporting the coordination and management of WatchPat devices for the U.S. region.<br><br>Responsibilities:<br>• Process and accurately input patient information into internal systems, including Salesforce.<br>• Initialize devices for patients using internal tools.<br>• Manage and update documentation for each device to ensure compliance and accuracy.<br>• Generate precise shipping labels for device deliveries.<br>• Upload patient reports into the system efficiently.<br>• Monitor and track deliveries to and from patients to ensure timely operations.<br>• Assist with scheduling and tracking patient appointments and device availability, as needed.<br>• Identify potential delivery delays, communicate with relevant stakeholders, and resolve issues to meet customer expectations.<br>• Maintain consistent attendance and adhere to all safety protocols and procedures.
<p><strong>Key Responsibilities:</strong></p><p>· Responsible for account enrollments, ensuring accuracy and timeliness.</p><p>· Handle transaction management, maintaining meticulous records and efficient processes.</p><p>· Provide essential support in billing operations.</p><p>· Perform administrative and project tasks with precision and care.</p><p>· Contribute to optimizing processes and supporting operational goals.</p><p>· Customer service support</p>
We are looking for a detail-oriented and proactive Collections Specialist to join our team in Kennesaw, Georgia. In this long-term contract position, you will play a critical role in managing accounts receivable, resolving billing discrepancies, and maintaining positive relationships with clients. The ideal candidate will possess strong negotiation skills and a commitment to adhering to industry regulations.<br><br>Responsibilities:<br>• Negotiate payment plans and settlements with customers to resolve outstanding balances effectively.<br>• Maintain detailed and accurate records of all collection efforts, including customer communications and payment agreements.<br>• Investigate and address billing discrepancies or disputes promptly to ensure customer satisfaction.<br>• Partner with internal teams, such as Accounting and Customer Service, to resolve client concerns and guarantee accurate invoicing.<br>• Monitor aging accounts receivable reports and prioritize collection activities based on delinquency levels.<br>• Report regularly to management on the progress of collections, highlighting any challenges or risks.<br>• Ensure compliance with all applicable collections laws, including the Fair Debt Collection Practices Act, during all interactions.<br>• Identify and implement process improvements to enhance the efficiency and effectiveness of collection operations.
We are looking for a Claims Support specialist to join our team in Alpharetta, Georgia. This Contract position requires an individual with strong organizational skills who can handle claims processing, customer service, and administrative tasks with efficiency and attention to detail. The role is fully onsite, with a five-day workweek, offering an excellent opportunity to contribute to a dynamic office environment.<br><br>Responsibilities:<br>• Verify and review the accuracy of information for newly received claims in accordance with coverage guidelines.<br>• Update claim files within the system as instructed by claims representatives.<br>• Process loss payments using Claim Vision and ensure all transactions are accurately recorded.<br>• Deliver exceptional customer service to agents, insureds, clients, and other stakeholders.<br>• Handle the processing of authorized payments and maintain detailed records.<br>• Input data, correspondence, and diary updates into the system, while preparing form letters and maintaining documentation.<br>• Perform administrative duties such as typing, photocopying, indexing, and filing to support claims operations.<br>• Calculate wages and draft well-crafted correspondence related to claims.<br>• Contact insureds to request missing information required for claim file completion.<br>• Apply basic knowledge of Southeastern jurisdiction laws related to workers' compensation, when necessary.
<p>We are looking for a detail-oriented Email Marketing Specialist to join our team in ATLANTA GEORGIA. In this long-term contract position, you will play a critical role in ensuring the accuracy and effectiveness of high-volume email campaigns. This is a technical and quality assurance-focused role, ideal for someone who thrives in a dynamic, fast-paced environment and values precision and process.</p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough quality assurance (QA) checks for high-volume email campaigns, ensuring accuracy in links, personalization, segmentation, compliance, and rendering.</p><p>• Build and update customer journeys within Salesforce, including creating and managing segmentation using basic queries.</p><p>• Utilize QA and deployment tools, such as Lucid and Lens, to ensure flawless campaign execution.</p><p>• Collaborate closely with marketing and technical teams to align on campaign goals and resolve any technical issues.</p><p>• Monitor and maintain consistency across all campaigns to meet brand and compliance standards.</p><p>• Troubleshoot and resolve rendering issues across various email clients and platforms.</p><p>• Stay up-to-date with industry trends and best practices in email marketing.</p><p>• Optionally leverage knowledge of the music or live entertainment industry to enhance campaign relevance and engagement.</p>
<p>Robert Half is looking for an Accounts Receivable Specialist to join our Full Time Engagement Professional team. As a Full Time Engagement Professional you will be a full time employee of Robert Half earning a salary, comprehensive benefits, overtime and bonuses.</p><p><br></p><p>As a Full Time Engagement Professional, you will be placed on medium to long term engagements that will allow you to excel while gaining knowledge of new software’s, industries and opportunities. When you are in between assignments you will still receive a paycheck from us while working on and developing additional personal and professional skills. If you like going into a foreign set of circumstances and working on a project or fixing what's broken at a company, this is the job for you!</p><p><br></p><p>During these projects you could be responsible for a variety of task, such as:</p><p>• Invoice preparation</p><p>• Review and approval of Cash</p><p>• Preparation of Bank Deposits</p><p>• Charge Backs and Credit Memos</p><p>• Revenue Management</p><p>• Review of customer returns - daily</p><p>• Cash Applications and/or Posting Cash</p><p>• Vendor Contact – Invoice follow up, Commercial Collections</p><p>• Preparation of JE</p><p>• Aging Reports</p><p>• Month End Close experience:</p><p>• Posting & Reconciling AR to the GL</p><p>• Ad Hoc reporting</p><p>• Check Request Approval</p><p>• Payroll Processing</p><p>• Critical thinking and problem solving</p><p>• Project management</p><p><br></p><p>Requirements:</p><p>1) 2+ years of Month End close assistance, Reconciliations, Invoice processing experience with strong business acumen and technology expertise</p><p>2) Accounting software experience</p><p>3) Must be able to work Onsite and Virtually</p><p>4) Must thrive in multiple, diverse, and ever-changing environments, be flexible, work at the service of the client and be able to execute with little to no direction.</p><p><br></p><p>Additional requirements, soft skills, etc.:</p><p>Intangible Traits:</p><p>a. Flexibility</p><p>b. Learning curves need to be short. Must catch on quickly.</p><p>c. Communication – Must be efficient, concise, and accurate in both verbal and oral presentation. Also, must be an excellent listener.</p><p>d. Must be able to build and develop a rapport with client personnel.</p>
We are looking for a detail-oriented Cash Application Specialist to join our team in Atlanta, Georgia. In this long-term contract position, you will play a vital role in managing financial operations, ensuring the accuracy of cash applications, and contributing to the efficiency of accounts receivable processes. This opportunity is ideal for someone with strong analytical skills and a passion for delivering high-quality financial support.<br><br>Responsibilities:<br>• Accurately process cash applications, ensuring proper allocation to customer accounts.<br>• Perform regular reconciliations to maintain the integrity of financial data.<br>• Utilize advanced Excel functions, including pivot tables and VLOOKUPs, for reporting and analysis.<br>• Investigate and resolve discrepancies in accounts receivable transactions promptly.<br>• Collaborate with internal teams to provide insights and solutions based on financial data.<br>• Prepare detailed financial reports and documentation to support business operations.<br>• Ensure compliance with company policies and regulatory standards in all accounting functions.<br>• Support automated clearing house (ACH) and billing processes to enhance efficiency.<br>• Monitor and analyze cash activity to identify trends and optimize workflows.<br>• Assist with the implementation and use of accounting software systems for streamlined operations.
We are looking for a creative and detail-oriented Marketing Specialist to join our team in Duluth, Georgia. In this role, you will oversee the development and execution of marketing initiatives designed to enhance brand visibility and drive engagement across various digital platforms. Your expertise in campaign management and digital marketing strategies will play a key role in achieving our business goals.<br><br>Responsibilities:<br>• Develop and implement marketing campaigns to effectively promote products or services.<br>• Manage email campaigns, ensuring content aligns with brand messaging and drives customer engagement.<br>• Collaborate with cross-functional teams to coordinate and execute marketing activities.<br>• Design and produce creative assets using Adobe Creative Cloud tools for digital and print use.<br>• Monitor campaign performance and analyze data to optimize strategies and improve results.<br>• Conduct market research and stay updated on industry trends to inform marketing decisions.<br>• Maintain a consistent brand presence across all digital channels, including social media.<br>• Assist in creating and managing budgets for marketing initiatives.<br>• Provide regular reports on campaign effectiveness and propose actionable recommendations.
We are looking for a dedicated Case Clerk to join our team in Atlanta, Georgia. This is a Contract-to-permanent position, offering an excellent opportunity to contribute to client case management while advancing your career. The ideal candidate will thrive in a fast-paced environment and be passionate about delivering exceptional service to clients.<br><br>Responsibilities:<br>• Manage a high volume of incoming calls, ensuring client inquiries are addressed promptly and professionally.<br>• Conduct client intake processes, including gathering necessary information and providing clear communication.<br>• Perform accurate data entry tasks to maintain organized and up-to-date case records.<br>• Screen calls effectively to determine priority and route them to the appropriate team members.<br>• Collaborate closely with the intake specialist and other team members to ensure seamless case management.<br>• Utilize case management software to track and update client information.<br>• Adhere to established protocols and procedures to maintain compliance and quality standards.<br>• Participate in alternating weekend shifts to ensure consistent coverage and service.<br>• Attend meetings with HR and intake specialists to review case progress and address any challenges.
<p>We are looking for a dedicated Collections Specialist to join our team on a contract basis. In this role, you will leverage your expertise in accounts receivable and collections to ensure accurate and timely payment processing. If you have a strong analytical mindset and enjoy collaborating to resolve financial discrepancies, this position offers an excellent opportunity to contribute to a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the collection of outstanding invoices from exhibitors and vendors, ensuring prompt payment for convention-related supplies and equipment.</p><p>• Conduct follow-ups after events to secure payment for issued invoices related to completed shows.</p><p>• Investigate and resolve payment discrepancies by reviewing invoices and cross-referencing payment records.</p><p>• Analyze unpaid invoices from past events and develop strategies to recover outstanding balances.</p><p>• Coordinate with internal teams to gather necessary documentation and ensure billing accuracy.</p><p>• Maintain comprehensive records of collection activities, including communications and payment updates.</p><p>• Engage professionally with clients to negotiate payment arrangements or address disputes.</p><p>• Identify process improvements to optimize collection efforts and implement best practices.</p><p>• Provide management with regular reports on collection status and outstanding accounts.</p><p>• Assist in the transition to new billing systems or workflows when required.</p>
We are looking for a dedicated Receptionist to join our team in Atlanta, Georgia. This is a Contract to permanent position, offering an excellent opportunity to showcase your skills and grow within the organization. The ideal candidate will thrive in a fast-paced environment, providing outstanding customer service and ensuring smooth communication within the firm.<br><br>Responsibilities:<br>• Manage incoming calls using a multi-line phone system, ensuring calls are answered promptly and directed to the appropriate departments.<br>• Deliver outstanding customer service by addressing inquiries and assisting callers effectively.<br>• Review files and documents to accurately identify the appropriate person or department for call transfers.<br>• Rotate between front desk responsibilities to maintain a welcoming and efficient reception area.<br>• Coordinate with team members to ensure seamless communication and support across the firm.<br>• Handle administrative tasks such as scheduling meetings and maintaining records as needed.<br>• Assist with intake processes, ensuring all client information is recorded accurately and efficiently.<br>• Maintain a detail-oriented demeanor while interacting with clients, colleagues, and visitors.<br>• Keep a clean and organized reception area to provide a positive first impression.<br>• Support other team members with additional tasks when required.
<p>Robert Half Marketing and Creative is seeking a talented Production Artist for an on-going, long term contract with a retail client in Buckhead. The Production Artist will be responsible for the preparation of production-ready artwork for release for new marketing collateral concepts, specs, creating mock-ups and components, while maintaining corporate cost goals, brand standards, and overall strategy. The Production Artist will be responsible for the execution and release of material including: environmental, retail signage, in-store visuals, packaging and catalogs</p>
We are looking for a proactive and organized Front Desk Coordinator to join our team on a contract basis in Atlanta, Georgia. In this role, you will serve as the first point of contact for visitors and callers, ensuring smooth daily operations and clear communication. This position is ideal for someone with excellent multitasking abilities and a keen attention to detail.<br><br>Responsibilities:<br>• Welcome guests warmly, ensuring they feel comfortable and attended to.<br>• Coordinate team meetings, including scheduling and providing necessary materials.<br>• Handle incoming and outgoing mail, including sorting, distributing, and preparing items for dispatch.<br>• Perform scanning, filing, and sending of documents to support administrative needs.<br>• Answer and manage a multi-line phone system, directing calls appropriately and providing accurate information.<br>• Assist with concierge-style services, offering support to both internal staff and visitors.<br>• Maintain the front desk area, ensuring it is tidy and presentable at all times.<br>• Address inbound inquiries in a timely and efficient manner, both over the phone and in person.<br>• Provide general administrative support to ensure seamless day-to-day operations.
<p><strong><u>Robert Half HR Solutions is currently recruiting for an experienced Banner HRIS Subject Matter Expert contractor</u></strong> to support our client on a long-term contract basis in Atlanta, Georgia. This role is perfect for a candidate with deep expertise in Banner HRIS system, and a strong ability to support both HR and IT functions. You will play a pivotal role in ensuring data integrity, generating advanced reports, and providing actionable insights to drive organizational success. While many HRIS systems behave similarly, <strong><u>our client will only consider candidates who have extensive Banner experience</u></strong>. Candidates who cannot demonstrate extensive Banner HRIS skills will not be contacted for this role. </p><p><br></p><p>This role is remote, however our client would ideally like to consider candidates who reside in the state of Georgia, so the Banner SME can be available to meet intermittently for onsite meetings in the city of Atlanta.</p><p><br></p><p>Responsibilities:</p><p>• Utilize Banner HRIS system to create and execute advanced reports tailored to organizational needs.</p><p>• Audit and validate data entries within the Banner system to ensure accuracy and compliance.</p><p>• Collaborate with HR and IT departments to provide technical and functional support.</p><p>• Serve as a key resource for HR end users, guiding them on system functionalities and best practices.</p><p>• Analyze HRIS data to identify trends and recommend improvements.</p><p>• Assist in the transition and integration of HRIS systems, ensuring minimal disruption to operations.</p><p>• Provide training and documentation for HRIS system users.</p><p>• Troubleshoot and resolve system-related issues in a timely manner.</p><p>• Maintain system security and ensure data confidentiality.</p><p>• Develop and implement processes to enhance system efficiency and user experience.</p>
<p>Our client is seeking a permanent full-time workers' compensation and insurance defense litigation attorney to join their team in Atlanta, Georgia. This role involves managing a broad range of legal tasks, including representing clients in hearings, preparing legal documents, and offering sound counsel. The ideal candidate will bring a deep understanding of workers' compensation law and a dedication to delivering high-quality legal services.</p><p><br></p><p>• Represent clients in workers' compensation defense cases, ensuring their interests are effectively advocated.</p><p>• Conduct depositions to gather testimony and build strong legal arguments.</p><p>• Prepare and respond to motions and discovery requests in alignment with case strategy.</p><p>• Attend hearings and other legal proceedings to present cases effectively.</p><p>• Provide expert legal consultation to clients, offering strategic guidance tailored to their needs.</p><p>• Collaborate with colleagues and stakeholders to manage insurance defense litigation claims.</p><p>• Maintain accurate documentation and adhere to billable hours requirements.</p><p>• Draft comprehensive legal documents, including pleadings and correspondence.</p><p>• Stay updated on changes in workers' compensation laws and insurance defense practices.</p>
<p><strong>ACCOUNTS PAYABLE MANAGER - Well-Established Manufacturer in Duluth, GA</strong></p><p>My client, a well-established manufacturer in Duluth, is looking for a talented and experienced <strong>Accounts Payable Manager</strong> to join their finance team in Duluth, GA. In this role, you’ll lead their Accounts Payable function, overseeing the complete AP cycle, managing vendor relationships, and ensuring accuracy and compliance in all processes. This is a hands-on leadership position where you’ll guide a great team, improve processes, and make a direct impact on the financial health of the organization.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li>Oversee the full accounts payable cycle – invoice receipt, processing, verification, and reconciliation.</li><li>Lead, mentor, and develop a team of AP specialists, fostering collaboration and high performance.</li><li>Ensure on-time and accurate vendor payments while maintaining strong vendor partnerships and optimizing cash flow.</li><li>Develop and maintain AP policies and procedures in line with GAAP and company standards.</li><li>Partner with purchasing, operations, and other teams to resolve invoice discrepancies and ensure accurate cost allocations.</li><li>Manage month-end and year-end AP close processes, including reconciliations and accruals.</li><li>Identify and implement process improvements and automation for greater efficiency.</li><li>Maintain accurate vendor master data with proper controls.</li><li>Prepare AP-related reports, analyses, and reconciliations for leadership.</li><li>Support audits by providing required documentation.</li></ul><p><br></p>
We are looking for an experienced Attorney with expertise in estate planning and probate administration to join our team on a contract basis. This role offers the opportunity to contribute to a growing technology platform that specializes in estate planning and administration services. The position provides flexibility and the ability to work remotely while applying your legal skills in a dynamic, project-based environment.<br><br>Responsibilities:<br>• Review and draft estate planning documents, ensuring accuracy and compliance with legal standards.<br>• Provide expert guidance on probate administration matters to support client needs.<br>• Collaborate with the team to enhance the estate planning platform’s offerings and processes.<br>• Maintain thorough attention to detail in all legal documentation and client interactions.<br>• Work independently to manage assigned projects and meet deadlines effectively.<br>• Stay updated on relevant laws and regulations related to estate planning and probate.<br>• Conduct legal research to address complex estate planning issues and provide solutions.<br>• Communicate effectively with clients and stakeholders to ensure clarity and satisfaction.
<p>We are looking for a skilled Content Writer to join our team on a long-term contract basis. This role involves creating dynamic and engaging content tailored for a variety of mediums, with a focus on B2B audiences and technical products. 100% remote but must be located in EST time zone, this opportunity to contribute to new product launches and rebranding efforts while collaborating closely with marketing teams and product specialists.</p><p><br></p><p>Responsibilities:</p><p>• Craft compelling written content for a range of platforms, including websites, brochures, landing pages, and social media.</p><p>• Participate in daily stand-up meetings and weekly project calls to ensure alignment and progress tracking.</p><p>• Collaborate with product experts, engineers, and marketing teams to develop clear messaging that highlights product features and benefits.</p><p>• Adapt complex technical information into accessible content for diverse audiences, including homeowners, building managers, and commercial customers.</p><p>• Proofread and edit content for PR initiatives to ensure accuracy, consistency, and brand alignment.</p><p>• Manage content workflows using project management tools to meet deadlines and maintain quality.</p><p>• Contribute to the launch of new products and the rebranding of existing ones by developing impactful marketing materials.</p><p>• Stay informed about the brand and industry to ensure content aligns with organizational goals and voice.</p>
