Add your latest resume to match with open positions.

2 results for Customer Experience Specialist in Atlanta, GA

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a skilled Customer Service Representative to join our team in Atlanta, Georgia. This is a Contract to permanent position offering the opportunity to make a meaningful impact by providing exceptional support for medical device products and services. The ideal candidate will thrive in a remote work environment, demonstrate strong problem-solving skills, and deliver outstanding service to customers. Responsibilities: • Deliver high-quality customer service and technical support for a range of medical device products and services. • Collaborate with a diverse team to investigate, assess, and resolve customer issues in line with established policies. • Document all customer interactions, keeping detailed and accurate records of actions taken. • Educate customers on the features and benefits of medical device products and services to ensure optimal use. • Proactively retain customers by resolving concerns and providing superior service. • Communicate unresolved issues to the Customer Service Manager for further action. • Utilize Salesforce and other tools to manage customer data and streamline support processes. • Work independently while contributing to a dynamic, team-oriented environment. • Adapt quickly to a wide range of technical and non-technical issues to provide effective solutions.
2026-04-20T00:00:00Z

Atlanta, GA
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a dedicated Patient Services Specialist to join our team in Atlanta, Georgia. This Contract to permanent position plays a vital role in supporting the operations of our medical devices company, particularly by managing and coordinating WatchPat devices. The ideal candidate will bring exceptional organizational skills and a strong customer service mindset to ensure smooth processes and positive patient experiences. Responsibilities: • Enter and process new patient information accurately using internal systems and Salesforce. • Initialize medical devices for patients through the internal system. • Manage and update all necessary paperwork for each device and customer. • Create shipping labels with precision and ensure timely delivery. • Upload patient reports into the system for accurate record-keeping. • Monitor and track the delivery and return of devices to and from patients. • Assist with scheduling and tracking patients and devices when needed. • Identify potential delivery issues, communicate effectively with internal teams and customers, and resolve concerns promptly. • Maintain regular attendance and adhere to all safety policies and procedures.
2026-04-20T00:00:00Z