Customer Experience Marketing Manager Jobs in Atlanta, GA

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Customer Experience Manager (Contract)

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Location: Atlanta, GA (Hybrid – 3 days in-office / 2 days remote)Duration: 90 Days (Contract with potential for extension/conversion based on performance and business needs)Employment Type: Full-Time Contract About the RoleWe are seeking an energetic, analytical, and customer-obsessed Customer Experience (CX) Manager for a 90-day contract engagement with potential for extension. In this role, you will play a critical part in shaping, optimizing, and elevating our customer journey across all touchpoints.Working closely with cross-functional teams including Support, Product, Marketing, and Operations, you will identify friction points, implement process improvements, and establish key CX metrics to ensure our customers have an exceptional experience.Key Responsibilities<ul><li>Customer Journey Mapping: Analyze and optimize end-to-end customer touchpoints to identify pain points, drop-offs, and opportunities for friction reduction.</li><li>Voice of Customer (VoC) Strategy: Gather, synthesize, and act upon customer feedback (NPS, CSAT, CES, reviews, and support tickets) to drive actionable business insights.</li><li>Process & Workflow Improvement: Partner with cross-functional teams (Product, Marketing, Support, Operations) to design and implement processes that improve overall customer satisfaction and retention.</li><li>Metrics & Reporting: Monitor, analyze, and present key performance indicators (KPIs) and customer trends to leadership on a weekly/monthly basis.</li><li>Team & Operations Support: Serve as an advocate for the customer internally, establishing clear guidelines, SOPs, and best practices for frontline customer-facing teams.</li></ul>
2026-11-02T00:00:00Z

Marketing Manager

Atlanta, GA
onsite
Permanent / Full Time
110000 - 120000 USD / Yearly
We are looking for a Marketing Manager to lead franchise development marketing efforts in Atlanta, Georgia. This role blends strategic planning with hands-on execution, helping shape messaging, improve candidate engagement, and strengthen sales enablement across the prospect journey. The ideal candidate brings strong marketing judgment, cross-functional collaboration skills, and the ability to translate data and market insights into effective programs, content, and events. Responsibilities: • Shape integrated messaging frameworks with development leaders so communications stay consistent and effective across marketing, sales, and external channels. • Track prospect interactions throughout the franchise candidate journey, uncover friction points, and implement improvements that increase engagement and conversion. • Turn lead and candidate insights into targeted content plans, while measuring asset performance and refining materials based on results. • Build, update, and organize franchise sales materials, including collateral and a centralized library of current brand-approved resources. • Create tools and presentations that support real estate and site selection discussions with brokers, landlords, and other stakeholders. • Plan and deliver prospect-facing experiences such as Discovery Days, webinars, conferences, and related events designed to inform and convert potential franchise owners. • Partner with legal and brand teams to ensure all sales and marketing materials meet franchise compliance standards and reflect current brand positioning. • Oversee budget planning, spending forecasts, and external partner relationships to keep projects on schedule, within budget, and aligned with business goals. • Provide direction and quality oversight for team deliverables, while coaching direct reports and improving workflows, processes, and resource use.
2026-11-03T00:00:00Z

Digital Marketing Manager

Atlanta, GA
onsite
Permanent / Full Time
80000 - 82500 USD / Yearly
We are looking for a Digital Marketing Manager to lead data-driven initiatives that strengthen brand visibility and customer engagement in Atlanta, Georgia. This role oversees multi-channel campaign strategy across email, paid media, and performance marketing while using analytics to guide decision-making. The ideal candidate brings a strong understanding of digital channels and a practical approach to optimizing results across the marketing funnel. Responsibilities: • Develop and manage integrated digital marketing plans that support audience growth, lead generation, and brand awareness goals. • Lead the execution of email marketing programs, including campaign planning, audience segmentation, testing, and performance review. • Oversee paid media efforts across Google Ads and paid social platforms, adjusting budgets and targeting to improve return on investment. • Track, interpret, and report campaign performance using Google Analytics and other measurement tools to identify actionable insights. • Partner with internal stakeholders to align digital initiatives with broader business objectives and promotional priorities. • Monitor market trends, channel performance, and competitor activity to refine campaign strategy and uncover new opportunities. • Optimize landing pages, ad creatives, and messaging based on engagement data, conversion metrics, and testing outcomes.
2026-10-21T00:00:00Z

Marketing Automation Manager

Alpharetta, GA
onsite
Permanent / Full Time
100000 - 125000 USD / Yearly
We are looking for a Marketing Automation Manager to lead the strategy and execution of scalable, data-driven campaign programs in Alpharetta, Georgia. This role combines technical platform expertise with a strong understanding of customer journeys, lead management, and performance analysis to improve marketing effectiveness. You will work across marketing, sales operations, content, and analytics to build efficient automation processes and turn campaign data into meaningful business insights. Responsibilities: • Lead the development and ongoing refinement of automated campaigns, nurture streams, trigger programs, and lifecycle workflows within Marketo. • Manage connections between Marketo, NetSuite, and other business platforms using tools such as Dell Boomi, LaunchPoint, and Zapier to support reliable data flow. • Establish standards for audience segmentation, tailored messaging, dynamic content, testing approaches, email deliverability, and regulatory compliance. • Track campaign and funnel performance, interpret results, and recommend improvements that strengthen engagement and conversion outcomes. • Partner with content, creative, analytics, and broader marketing teams to align program execution with messaging strategy and business goals. • Oversee database quality by maintaining clean records, standardizing fields, reducing duplicates, and monitoring overall system health. • Create and maintain documentation, including process guides, workflow instructions, and operating procedures for marketing automation activities. • Keep current with platform enhancements and emerging marketing automation practices to identify opportunities for continuous improvement. • Provide direction and support to less experienced team members involved in marketing operations or campaign automation work.
2026-10-21T00:00:00Z

Integrated Marketing Campaign Manager

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Integrated Marketing Campaign ManagerEngagement: 6-Month ContractWork Arrangement: Hybrid | Atlanta, GAPosition OverviewWe are seeking an Integrated Marketing Campaign Manager to coordinate the execution of multi-channel marketing campaigns from planning through launch and measurement. This individual will manage campaign timelines, cross-functional communication, deliverables, and performance reporting.Responsibilities<ul><li>Coordinate integrated marketing campaigns across digital, email, social, content, and paid media.</li><li>Manage campaign timelines, workbacks, deliverables, and dependencies.</li><li>Partner with creative, marketing operations, sales, and media teams.</li><li>Develop campaign briefs, status updates, and stakeholder communications.</li><li>Manage creative review cycles, approvals, and campaign launch readiness.</li><li>Track budgets, milestones, and campaign deliverables.</li><li>Support campaign reporting and post-campaign retrospectives.</li></ul>
2026-10-23T00:00:00Z

Marketing Communications Coordinator

Atlanta, GA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Responsibilities<ul><li>Maintain and update property listings across CoStar, LoopNet, Crexi, Revere/RCM, and other commercial real estate marketing platforms.</li><li>Manage property postings and updates across economic development and syndication websites.</li><li>Build and distribute email and e-blast campaigns for property listings, investor updates, and other marketing initiatives.</li><li>Maintain and organize investor, broker, prospect, and CRM contact lists.</li><li>Support digital marketing initiatives and social media activity.</li><li>Prepare recurring marketing activity reports for landlord representation and investment sales assignments.</li><li>Assist with RFP responses, proposals, pitch materials, and other client-facing deliverables.</li><li>Respond to broker inquiries regarding active property listings and support market research efforts.</li><li>Maintain accurate and up-to-date property, market, and marketing data.</li><li>Coordinate signage, photography, drone photography, printing, and other third-party marketing vendors.</li><li>Prepare marketing materials and promotional items for property tours and events.</li><li>Provide backup graphic design support for pitch books, flyers, offering memoranda, video content, and other marketing collateral.</li><li>Support general branding and marketing initiatives as needed.</li></ul>
2026-10-21T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems. Responsibilities:• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.
2026-10-15T00:00:00Z

Customer Service Rep

Mableton, GA
onsite
Temporary / Contract
17 - 19 USD / Hourly
<ul><li>Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders</li><li>Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs</li><li>Resolve routine service issues and escalate complex concerns to the appropriate department</li><li>Process service requests, applications, payments, and general administrative documents</li><li>Maintain accurate records of customer interactions, requests, and resolutions in city systems</li><li>Assist with front desk reception duties and direct visitors to appropriate offices or departments</li><li>Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li><li>Uphold confidentiality and maintain professionalism when handling sensitive public information</li><li>Perform other clerical and customer support duties as assigned</li></ul>
2026-10-26T00:00:00Z

Influencer Marketing Manager (Contract)

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Locations (Hybrid): Atlanta, GA | Greenville, SC | Nashville, TN (Must reside near and be able to work hybrid out of one of these regional office locations. No fully remote options available.)Duration: 9-Month Contract (Potential to extend or convert to permanent based on performance and business needs)Employment Type: Full-Time Contract About the RoleWe are seeking a strategic, relationship-driven, and results-focused Influencer Marketing Manager for a 9-month contract with strong potential to extend or convert into a permanent position.In this role, you will own end-to-end influencer, creator, and brand ambassador programs across our core markets. Sitting at the intersection of brand strategy, creative operations, paid social, and PR, you will be responsible for building creator pipelines, negotiating contracts, managing campaign execution, and driving measurable ROI through authentic creator partnerships. Key Responsibilities<ul><li>Creator Strategy & Discovery: Identify, vet, and source micro-to-macro influencers, creators, and brand ambassadors whose audience aligns with brand demographics and campaign objectives. </li><li>Contract Negotiation & Compliance: Manage outreach, commercial fee negotiations, usage rights/licensing, exclusivity terms, and legal deliverables ensuring FTC disclosure compliance. </li><li>Campaign Briefing & Execution: Develop creative campaign briefs, coordinate product seeding, manage deadline schedules, and oversee content review and approval workflows. </li><li>Cross-Functional Alignment: Partner with internal Creative, Paid Media, and PR teams to maximize asset leverage, repurposing top-performing organic creator content into paid advertising campaigns. </li><li>Performance Tracking & Analytics: Monitor and analyze key campaign metrics (EMV, reach, engagement, CTR, CAC, ROAS), providing actionable weekly/monthly reporting to leadership.</li></ul>
2026-11-02T00:00:00Z

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