<p><strong>HEAD OF CUSTOMER SERVICE - International Company Located in Duluth</strong></p><p>We’re looking for a <strong>Head of Customer Service </strong>for one of our clients located in Duluth. The Head of Customer Service will be responsible for overseeing the entire customer journey—from initial onboarding through renewal and expansion. This strategic role is critical to driving engagement, retention, and growth across their customer base. As part of the senior leadership team, you’ll build and execute a world-class customer experience strategy that sets us apart in the industry. You’ll oversee customer success operations, champion cross-functional collaboration, and ensure that every client touchpoint is seamless, supportive, and value-driven.</p><p><br></p><p><strong>What You’ll Be Doing: </strong></p><ul><li>Design and implement a customer success vision aligned with business growth goals</li><li>Own key metrics like churn, CLTV, and net revenue retention</li><li>Champion a customer-first mindset across all departments</li><li>Lead and scale a high-performing team (Account Managers, Client Engagement, Onboarding & Support)</li><li>Provide coaching, resources, and direction to drive performance and career growth</li><li>Manage the post-sale customer journey to ensure satisfaction, loyalty, and long-term success</li><li>Identify and proactively solve issues to reduce churn and increase advocacy</li><li>Collaborate closely with Sales, Marketing, Product, and Operations to align strategies and deliver seamless customer experiences</li><li>Deliver customer insights that influence product innovation and go-to-market plans</li><li>Lead customer expansion through upselling, cross-selling, and value realization</li><li>Continuously improve processes around onboarding, renewals, and customer lifecycle</li><li>Leverage customer success platforms and CRM tools to track health scores, engagement, and retention</li><li>Report on trends, risks, and performance to executive leadership</li></ul><p><br></p>
<p>We are looking for a dynamic Inside Sales Specialist and Account Manager to join our team on a contract basis in Buford, Georgia. In this role, you will be responsible for managing client accounts, driving business-to-business sales, and nurturing strong relationships with customers and vendors. This opportunity is ideal for someone who thrives in a fast-paced sales environment and is passionate about delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and manage client accounts to ensure satisfaction and retention.</p><p>• Drive B2B sales initiatives to meet and exceed revenue targets.</p><p>• Handle inbound and outbound inquiries with professionalism and efficiency.</p><p>• Build and maintain strong relationships with clients and vendors to foster long-term partnerships.</p><p>• Collaborate with team members to develop strategies that enhance customer engagement.</p><p>• Conduct regular follow-ups with clients to address their needs and identify new opportunities.</p><p>• Provide exceptional communication and problem-solving skills to resolve customer concerns.</p><p>• Support sales processes by coordinating with internal teams to ensure seamless execution.</p><p><br></p><p>Experience with Salesforce is not required, but it is preferred.</p>
We are looking for an experienced Marketing Manager to oversee tenant engagement, event planning, and marketing operations for a mixed-use property in Atlanta, Georgia. This role requires a proactive problem-solver who can confidently manage sensitive information and thrive in a fast-paced environment. The position offers the opportunity to contribute to the property's growth and reputation while collaborating with tenants and internal teams.<br><br>Responsibilities:<br>• Develop and implement marketing strategies tailored to tenant engagement and property branding.<br>• Plan and execute events to enhance tenant and community involvement, ensuring they align with the property's vision.<br>• Collaborate with tenants to address challenges and foster positive relationships that support business goals.<br>• Manage digital and physical signage updates in partnership with the design team to maintain cohesive branding.<br>• Work closely with web developers to enhance the property's website, including event listings and tenant communication tools.<br>• Utilize CRM systems and analytics tools to track campaign performance and refine marketing efforts.<br>• Oversee budget allocation for marketing initiatives, ensuring cost-effective strategies without compromising quality.<br>• Coordinate with corporate teams to align local marketing efforts with overarching company objectives.<br>• Maintain diplomacy and hospitality in all interactions, representing the property's values and culture.<br>• Stay updated on industry trends to continually improve marketing strategies and tenant engagement.
<p>Robert Half Marketing and Creative is hiring for a <strong>Marketing Analytics Manager</strong> with a client in Atlanta. This is a direct hire position.</p><p><br></p><p><br></p><p>We’re looking for a <strong>Marketing Analytics Manager</strong> to turn complex data into actionable insights that drive customer acquisition and business growth. This role involves analyzing marketing performance across multiple channels, managing third-party measurement tools, and optimizing media spend to improve efficiency.</p><p><br></p><p><strong>What You’ll Do:</strong></p><ul><li><strong>Analyze Market Trends:</strong> Evaluate category, brand, competitive, channel, and customer data to guide marketing decisions and recommend budget allocations.</li><li><strong>Develop Reporting & Dashboards:</strong> Design interactive reports to track performance, identify trends, and highlight areas for improvement.</li><li><strong>Manage Third-Party Measurement Tools:</strong> Oversee platform setup, onboarding, and coordination with external sales, measurement, and ad operations teams.</li><li><strong>Lead Testing & Optimization:</strong> Implement and analyze results from multi-touch attribution, marketing mix modeling (MMM), and brand/conversion lift studies.</li><li><strong>Optimize Campaign Performance:</strong> Track key performance indicators (KPIs) to measure spend effectiveness and creative impact.</li><li><strong>Leverage Data for Customer Insights:</strong> Analyze customer acquisition metrics and shopping behaviors to improve digital programs and conversion rates.</li><li><strong>Collaborate Across Teams:</strong> Work closely with internal stakeholders and external media agencies to refine measurement processes.</li><li><strong>Monitor Industry Trends:</strong> Stay updated on emerging digital marketing trends and identify new opportunities for growth.</li></ul><p><br></p>
We are looking for motivated individuals to join our team as Outbound Sales representatives in Buford, Georgia. This is an exciting Contract to Permanent opportunity that offers competitive hourly pay and commission potential. The role is ideal for candidates with strong communication skills and a passion for delivering exceptional customer experiences.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, addressing customer inquiries and resolving issues efficiently.<br>• Engage with clients via direct phone calls to promote products and services, ensuring a positive and attentive interaction.<br>• Handle inside sales tasks, including managing leads, closing sales, and meeting or exceeding sales targets.<br>• Maintain accurate records of customer interactions and sales activities in the company's CRM system.<br>• Collaborate with team members to identify opportunities for improving sales strategies and processes.<br>• Demonstrate a thorough understanding of the company's products to provide informed recommendations and solutions to customers.<br>• Participate in training sessions and team meetings to stay updated on company offerings and sales techniques.<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Monitor and follow up on sales leads to ensure timely and successful conversion.<br>• Provide excellent customer service by addressing concerns and ensuring client satisfaction.
