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166 results in Atlanta, GA

Director of IT Application Services

Atlanta, GA
onsite
Permanent / Full Time
250000 - 265000 USD / Yearly
We are looking for an experienced Director of IT Application Services to lead and oversee the development, implementation, and management of enterprise systems within our organization. Based in Atlanta, Georgia, this role requires a deep understanding of IT strategies and applications architecture to drive business growth and efficiency. The ideal candidate will collaborate closely with stakeholders to align technology solutions with organizational goals. Responsibilities: • Define and execute the strategy, architecture, and deployment of enterprise systems to support organizational expansion. • Lead the design, development, and implementation of application roadmaps in collaboration with business stakeholders. • Manage the overall applications architecture and ensure alignment with business requirements. • Partner with stakeholders to identify process improvements and implement technology solutions that enhance efficiency. • Oversee product management for applications and ensure technical delivery aligns with strategic goals. • Maintain regular communication with leadership teams to ensure alignment on IT priorities and initiatives. • Provide guidance and leadership to medium and large teams involved in application development and deployment. • Ensure optimization and functionality of relational database systems and IT support methodologies. • Monitor and evaluate the performance of enterprise applications to ensure they meet organizational needs. • Drive the adoption of Agile methodologies to improve delivery and project outcomes.
2026-06-10T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-06-09T00:00:00Z

Attorney/Lawyer

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Attorney/Lawyer to provide hands-on litigation support for a growing law firm in Atlanta, Georgia. This Long-term Contract position will focus on managing day-to-day case activity for a significant incoming matter while working closely with the managing partner on ongoing litigation priorities. Responsibilities:• Prepare and refine litigation documents, including motions, briefs, pleadings, and related case materials.• Conduct legal research and translate findings into practical recommendations that support case strategy.• Assist with discovery execution by organizing responses, reviewing materials, and tracking deadlines.• Summarize depositions and other case records to help attorneys assess key facts and arguments.• Partner closely with the managing partner to support daily litigation needs and maintain progress across active matters.• Participate in case transition discussions with prior counsel to help ensure continuity on incoming litigation.• Contribute to strategy meetings and other important case discussions as needed, either remotely or on site.
2026-06-16T00:00:00Z

AI Consultant

Atlanta, GA
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
ONSITEWe’re seeking an AI Engineer to design, build, and deploy scalable AI/ML and LLM-powered solutions across enterprise environments. Responsibilities:<ul><li>Develop ML/DL models (supervised, unsupervised, neural networks, reinforcement learning)</li><li>Build deep learning solutions (CNNs, RNNs, Transformers) using TensorFlow, PyTorch, Keras</li><li>Perform data processing and analysis (Pandas, NumPy, SQL)</li><li>Develop NLP (chatbots, classification) and computer vision solutions (OpenCV)</li><li>Deploy models via APIs (FastAPI/Flask), Docker, Kubernetes, and cloud (AWS, Azure, GCP)</li><li>Integrate LLMs and AI services (OpenAI, Anthropic Claude, AWS Bedrock, Vertex AI)</li><li>Utilize AI engineering tools (LangChain, LlamaIndex, n8n, vector DBs like Pinecone/FAISS)</li><li>Apply prompt engineering, RAG, and agent-based workflows</li><li>Monitor model performance (accuracy, F1, AUC) and ensure observability</li><li>Ensure ethical AI practices (bias mitigation, explainability)</li></ul>
2026-06-15T00:00:00Z

Accessibility Designer

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a passionate and highly skilled Accessibility Designer for a 12-month contract opportunity with a premier client in Atlanta. In this role, you will serve as the champion for inclusive design, ensuring that our digital products, applications, and web experiences are usable, seamless, and beautiful for individuals of all abilities. You will partner closely with UX/UI designers, product managers, and front-end engineering teams to embed accessibility standards directly into the product lifecycle from concept to deployment.
2026-06-15T00:00:00Z

ERP Consultant

Atlanta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
ONSITE We’re seeking an ERP Consultant to lead the design, implementation, and optimization of integrations across ERP and enterprise systems. Key Responsibilities: Manage ERP integrations (APIs, middleware, EDI) across platforms Partner with business, IT, and vendors on integration strategy Lead system upgrades, migrations, and performance improvements Ensure data integrity, security, and reliability Troubleshoot and optimize integration workflows
2026-06-15T00:00:00Z

Data Engineer

Atlanta, GA
onsite
Permanent / Full Time
95000 - 110000 USD / Yearly
ONSITESeeking a Data Engineer to build and optimize scalable data pipelines and platforms supporting enterprise analytics, reporting, and AI initiatives. Responsibilities<ul><li>Build ETL/ELT pipelines (batch & streaming)</li><li>Design scalable data architectures (Lakehouse, warehouse)</li><li>Ensure data quality, governance, and security</li><li>Optimize performance, cost, and reliability</li><li>Partner with analytics, BI, and engineering teams</li></ul>
2026-06-15T00:00:00Z

Production Designer

Berkeley Lake, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Production Designer to support retail and distribution projects for a machinery manufacturing organization in Duluth, Georgia. This Contract position focuses on creating and updating digital and print-ready visual assets, including online product images, packaging revisions, and sales support materials. The role offers a part-time schedule of three days per week with the flexibility to expand based on business demand, combining remote work with one on-site day each week. Responsibilities: • Create and refine production-ready design assets for retail and distribution channels, ensuring consistency across deliverables. • Prepare and update online product imagery to support digital merchandising and brand presentation. • Revise packaging artwork and related files to reflect current product information and visual standards. • Maintain and refresh sales sheets and other collateral used by internal teams and external partners. • Use Adobe Creative Cloud tools to develop accurate layouts, make revisions, and finalize artwork for release. • Collaborate with stakeholders to gather project details, manage feedback, and deliver updates on schedule. • Support print production needs by organizing files, checking specifications, and preparing assets for output.
2026-06-01T00:00:00Z

Mid-Level Copywriter

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Location: Atlanta, GA (Hybrid)Duration: 3–6 Month ContractOverviewOur client is seeking a Mid-Level Copywriter to support campaign development, digital marketing initiatives, and brand storytelling efforts. The ideal candidate has experience writing across multiple channels and can adapt tone and messaging for various audiences.Responsibilities<ul><li>Write compelling copy for email, social media, web, paid ads, and marketing collateral</li><li>Support campaign messaging and brand voice consistency</li><li>Collaborate with designers, marketers, and creative teams</li><li>Edit and proofread content for clarity and accuracy</li><li>Contribute creative concepts and campaign ideas</li><li>Balance multiple projects in a deadline-driven environment</li></ul>
2026-05-29T00:00:00Z

Director, Brand and Local Media

Atlanta, GA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
The Director, Brand & Local Media is responsible for driving performance across all paid media investments, ensuring campaigns deliver efficient lead generation and support overall conversion goals. This role translates business objectives into clear, actionable media strategies, balancing brand and local priorities while optimizing channel mix, budgets, and performance.The position leads agency partners and holds them accountable for execution, testing rigor, and results. It requires a strong focus on data-driven decision-making—leveraging analytics, attribution insights, and performance trends to guide optimizations, validate assumptions, and improve ROI.This leader regularly provides performance insights and recommendations to senior leadership, identifying opportunities to scale, adjust spend, and mitigate risk. The role also serves as a key liaison between corporate strategy and franchise stakeholders, ensuring local needs are reflected in media planning and performance expectations.Additionally, the Director will lead and develop a high-performing team, drive consistency in how success is measured and communicated, and ensure continuous improvement across media strategy, execution, and outcomes.
2026-06-04T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-06-04T00:00:00Z

Visual Designer

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Robert Half Marketing and Creative Atlanta is looking for a Visual Designer for a large consulting company in the Atlanta Area. The Visual Designer will be responsible for the creation of visually innovative and engaging products for our client. The ideal candidate will be creating visuals for mobile, web, and tablet. The Visual Designer should be a storytelling and be able to use design to bring product ideas to life. The ideal candidate must have a mastery of the entire Adobe Creative Suite.
2026-06-05T00:00:00Z

Custom PS Brush AI Designer

Berkeley Lake, GA
remote
Temporary / Contract
47.5 - 55 USD / Hourly
We are looking for a Contract Custom PS Brush AI Designer to support a short-term creative project. This role is ideal for a senior-level Photoshop artist who can turn a distinctive visual treatment into a repeatable, easy-to-use brush or effect system for photographic work. The selected candidate will help establish a reliable method for producing a stylized light-trail effect, create initial examples, and guide the team on how to apply the result consistently across future images. Responsibilities: • Design and refine a custom Photoshop brush, action, or comparable workflow that produces a consistent light-trail visual effect on photographs. • Translate an existing artistic concept into a repeatable toolkit that can be applied across a range of image compositions and storytelling needs. • Build sample image treatments to demonstrate how the effect performs in different scenes, lighting conditions, and layouts. • Adjust the behavior of the effect so the placement, intensity, spread, and fade can be controlled with precision. • Integrate compositing and special-effects techniques to ensure the visual treatment interacts naturally with backgrounds and environmental elements. • Collaborate with stakeholders to understand the intended look and provide recommendations on the best production approach. • Document the setup and application process so internal teams can recreate the effect efficiently on future projects. • Provide practical guidance or instruction to team members on using the final brush system or effect workflow in Photoshop.
2026-06-10T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Data Scientist

Atlanta, GA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
We are looking for a Data Scientist to join a fast-moving IT consulting environment in Atlanta, Georgia. This role focuses on turning complex data into practical business insights, with a strong emphasis on forecasting, predictive modeling, and customer-focused problem solving. The ideal candidate combines advanced machine learning expertise with hands-on data preparation skills and can clearly explain how analytical work influences end users and business outcomes. Responsibilities: • Build, validate, and refine forecasting and predictive models using Python and modern machine learning frameworks for business-driven use cases. • Develop analytical solutions with tools such as scikit-learn, XGBoost, LightGBM, and time-series or deep learning methods based on project needs. • Use Databricks and Apache Spark to process large datasets efficiently and support scalable model development workflows. • Prepare, transform, and organize data by writing queries, performing ETL tasks, and improving data quality for downstream analysis. • Translate technical findings into clear recommendations for clients and stakeholders, emphasizing business impact and user experience. • Partner with customer-facing teams to define problem statements, shape data-driven approaches, and deliver actionable insights in a fast-paced setting. • Apply product thinking when designing models and analytical outputs to ensure solutions align with customer needs and practical use. • Contribute domain knowledge to projects involving retail or consumer goods data, helping tailor models to industry-specific patterns and challenges.
2026-06-10T00:00:00Z

Senior Financial Analyst

Atlanta, GA
onsite
Temporary / Contract
50 - 50 USD / Hourly
Develop and maintain Power BI dashboards and reports to support financial and operational performance trackingExtract, analyze, and reconcile financial data from PeopleSoft ERP to ensure accuracy and consistencyPartner with finance and business stakeholders to deliver insightful reporting and analyticsLead monthly, quarterly, and annual reporting, including variance analysis and executive commentarySupport budgeting, forecasting, and long-range planning processesDesign and optimize data models, DAX measures, and ETL workflows within Power BITranslate complex financial data into clear, actionable visualizations and presentationsIdentify and implement process improvements and automation opportunities within reporting cyclesEnsure strong data governance and integrity across systems and reportsCollaborate with IT and data teams to improve data pipelines and reporting infrastructure
2026-06-10T00:00:00Z

Paralegal

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Paralegal to support litigation matters for an organization in the transportation industry. This is position suited for a detail-oriented individual who can manage case activity, organize legal documentation, and assist attorneys through all phases of civil litigation. The ideal candidate brings strong judgment, excellent organizational skills, and the ability to keep multiple matters moving efficiently in a fast-paced legal environment. Responsibilities:• Support attorneys with day-to-day litigation activities, including maintaining case files, tracking deadlines, and coordinating documentation.• Prepare, organize, and review discovery materials to help ensure accurate and timely responses to case demands.• Assist with trial preparation by compiling exhibits, organizing witness materials, and helping manage pre-hearing and courtroom logistics.• Use case management software to maintain matter records, monitor status updates, and keep legal information well organized.• Draft and format legal correspondence, pleadings, and other case-related documents for attorney review.• Coordinate with internal teams, external counsel, and relevant parties to gather records and information needed for active matters.• Help address workload coverage related to a contract staffing need and support continuity across ongoing litigation matters.
2026-06-10T00:00:00Z

Accounts Receivable Specialist

Doraville, GA
onsite
Temporary / Contract
26 - 33 USD / Hourly
We are looking for an Accounts Receivable Specialist to support billing and cash application activities for a media organization in Atlanta, Georgia. This Long-term Contract opportunity is ideal for someone who can manage invoicing, apply incoming payments accurately, and maintain consistent follow-up on outstanding balances. The position works across multiple currencies and requires strong attention to detail, sound judgment with contract-based billing, and confidence handling advanced billing for service contracts. Responsibilities:• Manage accounts receivable operations for mutliple business locations, ensuring accurate tracking of customer balances and payment activity.• Prepare and distribute customer invoices on a recurring monthly schedule, using NetSuite as the primary billing platform when applicable.• Receive and apply incoming payments, including transactions in different currencies, with accurate conversion and posting procedures.• Review customer agreements and billing terms to confirm invoice accuracy, timing, and alignment with service delivery requirements.• Monitor the distinction between general ledger periods and service periods to support proper revenue-related billing practices.• Administer advance billing arrangements for multi-year customer contracts, ensuring invoices are issued on or before the start of service.• Conduct timely collections follow-up through organized outreach and scheduled reminders to help accelerate cash receipts.• Provide responsive communication to customers regarding billing questions, payment status, and account-related concerns.
2026-06-17T00:00:00Z

Medical Billing Specialist

Dallas, GA
remote
Temporary / Contract
22 - 28 USD / Hourly
Job DescriptionThe Billing Representative for the Legal Correspondence Team is responsible for managing and processing correspondence from attorneys, including subpoenas and requests for patient billing records. This role ensures that all records are released in compliance with legal regulatory and organizational policies while maintaining a high level of accuracy and confidentiality. The ideal candidate will possess excellent organizational skills, attention to detail, and a strong understanding of billing processes and legal documentation requirements. Key Responsibilities:Review process and respond to subpoenas, attorney correspondence, and requests for patient billing records in a timely and accurate manner.Ensure compliance with federal and state laws, including HIPAA and organizational policies regarding the release of patient information.Verify the authenticity and completeness of legal documents before processing requests.Collaborate with internal teams to retrieve and compile accurate billing records and other required documentation.Maintain detailed records of all requests, correspondence, and released information for audit and tracking purposes.Communicate effectively with attorneys legal representatives and other external parties to clarify requests or provide updates on the status of records.Safeguard sensitive patient information and ensure confidentiality in all interactions and document handling.Identify and escalate complex or unclear requests to appropriate leadership or legal counsel for resolution.Contribute to process improvement initiatives to enhance efficiency and accuracy in handling records requests.Stay current on legal and regulatory changes that may impact the release of billing records.
2026-06-17T00:00:00Z

Sr. Financial Analyst

Atlanta, GA
onsite
Temporary / Contract
45 - 50 USD / Hourly
We are seeking a skilled Senior Financial Analyst to join our team in Atlanta, Georgia. In this long-term contract role, you will play a key part in driving financial insights and supporting strategic decision-making through advanced analysis and modeling techniques. This opportunity is ideal for professionals who excel in financial planning and have a strong aptitude for data-driven problem solving. Responsibilities:• Conduct comprehensive financial analyses to support business strategies and operational decisions.• Develop and maintain financial models to forecast performance and evaluate potential initiatives.• Perform detailed variance analyses to identify trends and deviations in key financial metrics.• Generate ad hoc financial reports to address urgent queries and provide actionable insights.• Utilize data mining techniques to extract, analyze, and interpret large datasets.• Collaborate with cross-functional teams to ensure accurate financial reporting and planning.• Leverage Microsoft Dynamics 365 Business Central to streamline financial processes and enhance data accuracy.• Provide recommendations for continuous improvement in financial operations and reporting.• Monitor market trends and internal performance to identify risks and opportunities.• Assist in preparing presentations and reports to communicate findings to stakeholders.
2026-06-17T00:00:00Z

Executive Administrative Assistant

Stockbridge, GA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Job Summary: We are seeking a highly skilled Executive Administrator to provide high-level support to senior leadership and help ensure the smooth operation of daily business activities. This role requires exceptional organizational ability, sound judgment, discretion with confidential information, and the capacity to manage multiple priorities in a fast-paced environment. Key Responsibilities: <ul><li>Provide comprehensive administrative support to executives and leadership teams </li><li>Manage complex calendars, scheduling, and meeting coordination across multiple stakeholders </li><li>Prepare correspondence, presentations, reports, and other business documents </li><li>Coordinate travel arrangements, itineraries, and expense reporting </li><li>Serve as a liaison between executives, internal teams, clients, and external partners </li><li>Organize and support executive meetings, including agendas, materials, and follow-up actions </li><li>Track deadlines, priorities, and projects to ensure timely completion </li><li>Handle confidential and sensitive information with a high degree of professionalism </li><li>Support office operations and assist with special projects as needed </li><li>Improve administrative processes and recommend efficiencies where appropriate</li></ul>
2026-06-12T00:00:00Z

Executive Administrative Assistant

Cumming, GA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Job Summary:Based on general knowledge.We are seeking a highly skilled Executive Administrator to provide high-level support to senior leadership and help ensure the smooth operation of daily business activities. This role requires exceptional organizational ability, sound judgment, discretion with confidential information, and the capacity to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ul><li>Provide comprehensive administrative support to executives and leadership teams</li><li>Manage complex calendars, scheduling, and meeting coordination across multiple stakeholders</li><li>Prepare correspondence, presentations, reports, and other business documents</li><li>Coordinate travel arrangements, itineraries, and expense reporting</li><li>Serve as a liaison between executives, internal teams, clients, and external partners</li><li>Organize and support executive meetings, including agendas, materials, and follow-up actions</li><li>Track deadlines, priorities, and projects to ensure timely completion</li><li>Handle confidential and sensitive information with a high degree of professionalism</li><li>Support office operations and assist with special projects as needed</li><li>Improve administrative processes and recommend efficiencies where appropriate</li></ul>
2026-06-12T00:00:00Z

HR Generalist

Union City, GA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Job Summary:We are seeking a highly skilled HR Generalist to support and execute core human resources functions across the employee lifecycle. This role will be responsible for areas such as employee relations, onboarding, benefits administration, performance management, compliance, HRIS maintenance, and policy implementation. The ideal candidate is a proactive professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ul><li>Administer day-to-day human resources operations and support employees and managers on HR-related matters</li><li>Manage onboarding and offboarding processes to ensure a positive employee experience</li><li>Support employee relations efforts by addressing workplace concerns, conducting investigations, and recommending resolutions</li><li>Assist with benefits administration, leave tracking, and employee questions regarding compensation and policies</li><li>Maintain HRIS data integrity and generate reports for leadership as needed</li><li>Coordinate performance management processes, including reviews, goal tracking, and development planning</li><li>Ensure compliance with federal, state, and local employment laws and internal policies</li><li>Partner with leadership on workforce planning, employee engagement, and retention initiatives</li><li>Support recruiting efforts, including job postings, screening, interview coordination, and offer preparation</li><li>Help develop, update, and communicate HR policies, procedures, and employee handbook content</li><li>Maintain confidential employee records and documentation</li><li>Assist with training programs and organizational development initiatives</li></ul>
2026-06-12T00:00:00Z

HR Generalist

Marietta, GA
onsite
Temporary / Contract
25 - 28 USD / Hourly
Job Summary:We are seeking a highly skilled HR Generalist to support and execute core human resources functions across the employee lifecycle. This role will be responsible for areas such as employee relations, onboarding, benefits administration, performance management, compliance, HRIS maintenance, and policy implementation. The ideal candidate is a proactive professional with strong communication skills, sound judgment, and the ability to manage multiple priorities in a fast-paced environment. Key Responsibilities:<ul><li>Administer day-to-day human resources operations and support employees and managers on HR-related matters</li><li>Manage onboarding and offboarding processes to ensure a positive employee experience</li><li>Support employee relations efforts by addressing workplace concerns, conducting investigations, and recommending resolutions</li><li>Assist with benefits administration, leave tracking, and employee questions regarding compensation and policies</li><li>Maintain HRIS data integrity and generate reports for leadership as needed</li><li>Coordinate performance management processes, including reviews, goal tracking, and development planning</li><li>Ensure compliance with federal, state, and local employment laws and internal policies</li><li>Partner with leadership on workforce planning, employee engagement, and retention initiatives</li><li>Support recruiting efforts, including job postings, screening, interview coordination, and offer preparation</li><li>Help develop, update, and communicate HR policies, procedures, and employee handbook content</li><li>Maintain confidential employee records and documentation</li><li>Assist with training programs and organizational development initiatives</li></ul>
2026-06-12T00:00:00Z

Customer Service Representative

Decatur, GA
onsite
Temporary / Contract
23 - 27 USD / Hourly
Job Summary:We are seeking a highly skilled Customer Service Representative to lead and elevate our customer support operations. This role is responsible for managing service teams, improving customer satisfaction, developing performance standards, and ensuring a consistent, high-quality customer experience across all touchpoints. The ideal candidate is a strategic leader with strong people management, process improvement, and conflict resolution skills. Key Responsibilities:<ul><li>Lead, coach, and develop a customer service team to achieve performance and service goals</li><li>Oversee daily customer support operations across phone, email, chat, and other service channels</li><li>Monitor customer interactions to ensure quality, professionalism, and timely issue resolution</li><li>Analyze service metrics, customer feedback, and team performance to identify trends and improvement opportunities</li><li>Establish and enforce customer service policies, procedures, and best practices</li><li>Handle escalated customer concerns and resolve complex service issues effectively</li><li>Partner with cross-functional teams to improve the customer journey and address recurring problems</li><li>Develop staffing plans, schedules, and workflows to maintain service levels</li><li>Train team members on systems, products, communication standards, and service expectations</li><li>Prepare reports and present insights on customer satisfaction, service efficiency, and operational performance</li><li>Support continuous improvement initiatives to enhance processes, retention, and service quality</li></ul>Success Measures:<ul><li>Improved customer satisfaction and retention</li><li>Reduced response and resolution times</li><li>Increased team productivity and service quality</li><li>Strong employee engagement and retention within the service team</li><li>Effective handling of escalated issues and process improvements</li></ul>
2026-06-12T00:00:00Z

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