<p>Robert Half is currently searching for an experienced Product Manager with expertise in power distribution and data center infrastructure for our client in Wisconsin. This is a <strong>Direct Hire </strong>position with our client, offering remote flexibility for the right person.</p><p><br></p><p>This is a high‑visibility product leadership role focused on building and scaling power distribution solutions for mission‑critical data center environments, including co‑location and AI data centers. The Product Manager owns the front end of the product development lifecycle, identifying market opportunities, shaping product strategy, translating customer needs into clear requirements, and driving offerings from concept through launch.</p><p><br></p><p>This role has broad exposure across strategy, engineering, marketing, sales, and customers. You will work closely with leadership and cross‑functional teams to define where the product portfolio goes next, how quickly it gets there, and how effectively it delivers value to customers and the business.</p><p><br></p><p>The title and scope may flex between Product Manager and Senior Product Manager depending on experience. The priority is finding the right person with the right mix of technical understanding, product leadership, and customer insight, with scope and level aligned to demonstrated capability.</p><p><br></p><p>What You’ll Be Responsible For</p><ul><li>Own the Product Development Process (PDP) for new and evolving power distribution products, from early concept through market launch.</li><li>Define and execute product category strategy and roadmaps aligned to business objectives and market demand.</li><li>Lead voice‑of‑the‑customer (VOC) efforts, market research, and competitive analysis to identify opportunities in mission‑critical data center infrastructure.</li><li>Translate customer and market insights into clear Product Requirements Documents (PRDs) that engineering teams can execute against.</li><li>Partner closely with engineering through iterative design, validation, and refinement to ensure solutions meet technical and customer requirements.</li><li>Work with Product Marketing to define positioning, messaging, and go‑to‑market plans.</li><li>Support sales through training, value propositions, demos, and direct customer engagement.</li><li>Secure and support pilot customers, incorporating feedback to refine and improve offerings prior to broader rollout.</li><li>Monitor product performance, margins, and cost structures; identify opportunities for pricing, cost optimization, and profitability improvement.</li><li>Track and report KPIs related to product success, roadmap execution, and market adoption.</li><li>Serve as the internal subject matter expert for assigned product categories, representing the product in leadership reviews, governance forums, and customer discussions.</li></ul><p>This role is focused on building what’s next, not maintaining a long‑established product line. Expect a fast pace, ambiguity, and meaningful influence over strategic direction.</p>
<p>We are seeking an <strong>Onsite Desktop Support Technician</strong> for a <strong>contract-to-hire</strong> opportunity supporting a manufacturing environment in the Appleton, WI area. This is a hands-on role ideal for someone who enjoys variety, working directly with end users, and being out on the plant floor—not behind a desk all day.</p><p><strong>What You’ll Do</strong></p><p>No two days are the same. This role provides <strong>Level 1–2 deskside support</strong> for a mid-sized end-user population in a manufacturing setting, including:</p><ul><li>Provide PC, laptop, and device support for end users, including installations, setup, troubleshooting, and break/fix</li><li>Deliver hands-on deskside support throughout the facility, including the manufacturing/plant floor</li><li>Support printers, phones, peripherals, and technology connected to manufacturing equipment</li><li>Troubleshoot hardware, software, and device-related issues</li><li>Image, deploy, and swap out PCs and related equipment as needed</li><li>Document and prioritize tickets accurately in the ticketing system</li><li>Deliver excellent customer service while working closely with internal plant staff</li></ul><p><strong>Must-Have Qualifications</strong></p><ul><li><strong>2+ years of Desktop / End User Support experience</strong></li><li>Strong experience supporting <strong>desktops, printers, and end-user devices</strong> in a mid-sized environment</li><li>Comfortable being <strong>on your feet for a good portion of the day</strong> and working onsite</li><li>Proven <strong>customer service skills</strong>, including handling difficult or high-pressure situations professionally</li><li>Hands-on experience with <strong>hardware support and PC imaging</strong> (PC swaps, deployments, replacements)</li><li>Experience supporting a <strong>Microsoft environment</strong>, including <strong>Office 365 (Level 1 support)</strong></li></ul><p><strong>Why This Role</strong></p><ul><li>Onsite, hands-on technical work with real variety</li><li>Exposure to manufacturing technologies and environments</li><li>Opportunity to convert to full-time based on performance and business needs</li></ul><p>If you enjoy problem-solving, working directly with end users, and being a visible, trusted IT presence in a fast-paced environment, this role could be a great fit.</p>
<p>Robert Half is currently seeking an experienced IT Service Delivery Manager for our client in the Managed Services space. The <strong>Senior Service Delivery Manager</strong> is accountable for the operational success of managed IT services delivered to assigned clients. This role owns service performance, escalation management, and client satisfaction, acting as the bridge between customers and internal technical teams. Success is measured by reliable service delivery, strong client relationships, reduced operational risk, and continuous improvement across people, process, and technology.</p><p><br></p><p><strong>This is a Direct Hire position. </strong></p><p><strong>SPONSORSHIP/C2C ARE NOT AVAILABLE FOR THIS ROLE.</strong></p><p><strong>We are open to remote candidates around the US who are comfortable with travel to client sites (up to 20%).</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own day-to-day and long-term service delivery outcomes for multiple managed services clients.</li><li>Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs.</li><li>Track and analyze operational performance, including:</li><li>Ticket volume, backlog, and resolution times.</li><li>SLA compliance and trend analysis.</li><li>Incident frequency, severity, and root causes.</li><li>Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments.</li><li>Identify service delivery risks early and drive mitigation plans before customer impact.</li><li>Serve as the primary operational contact for clients on service-related matters.</li><li>Lead regular service review meetings (QBRs/EBRs), covering:</li><li>Performance metrics and trends.</li><li>Escalations and incident summaries.</li><li>Risk posture, including security where applicable.</li><li>Recommendations for service optimization and roadmap alignment.</li><li>Manage client expectations through clear, timely, and professional communication.</li><li>Act as escalation owner for high-impact incidents and chronic service issues.</li><li>Lead major incident response, ensuring ownership, communication cadence, and resolution timelines.</li><li>Facilitate post-incident reviews and ensure corrective actions are implemented and tracked.</li><li>Reduce repeat incidents through structured root cause analysis and systemic improvements.</li><li>Coach and mentor service delivery staff and technical leads.</li><li>Establish and reinforce best practices for service management, escalation handling, and client communication.</li><li>Provide input on staffing models, workload distribution, and coverage planning.</li><li>Support onboarding of new clients and transitions from other service providers.</li><li>Drive continuous improvement in service processes, documentation, and operational workflows.</li><li>Partner with leadership to evolve service delivery standards, tools, and operating models.</li></ul>
