<p>We are looking for a detail-oriented Sales Support Specialist to join our team on a contract basis in <strong>Appleton, WI</strong>. In this role, you will play a key part in ensuring seamless customer experiences by providing assistance with post-sales activities, order management, and account support. This position is ideal for someone who thrives in a fast-paced environment and enjoys collaborating with customers and internal teams. Spanish/English bilingual skills are required to ensure clear communication with our diverse customer base.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Handle customer inquiries and provide timely support to resolve issues related to orders and accounts in both English and Spanish.</li><li>Process and manage customer orders efficiently, ensuring accuracy and prompt delivery.</li><li>Collaborate with the sales team to deliver exceptional post-sales support and maintain strong client relationships.</li><li>Assist customers with product information, order tracking, and account updates.</li><li>Maintain accurate records and documentation for customer accounts and transactions.</li><li>Respond to inbound sales inquiries and offer detailed information to promote customer satisfaction.</li><li>Perform data entry tasks related to orders and account management with precision.</li><li>Identify opportunities to improve processes and enhance customer service.</li><li>Communicate effectively with internal teams to address customer needs and ensure smooth operations.</li></ul><p><br></p>
<p>Robert Half is seeking a skilled IT Service Desk Analyst to join our client's team. In this role, you will provide technical assistance and support to ensure seamless operations across IT systems and hardware. Your expertise will be vital in resolving hardware, software, and network-related issues while delivering exceptional customer service.</p><p><br></p><p><strong>This is a Direct Hire role that will require an onsite work schedule. </strong></p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to service desk tickets and provide effective technical solutions.</p><p>• Diagnose and troubleshoot hardware, software, and network issues across Windows and iOS platforms.</p><p>• Maintain and manage Active Directory accounts and permissions.</p><p>• Assist users by explaining technical concepts in a clear and approachable manner.</p><p>• Ensure proper documentation of IT incidents and resolutions within ticketing systems.</p><p>• Collaborate with other IT team members to implement system updates and improvements.</p><p>• Support the setup and configuration of computer hardware and peripherals.</p><p>• Conduct regular system checks and maintenance to prevent potential disruptions.</p><p>• Provide guidance on IT best practices and security protocols to end users.</p>
We are looking for an experienced Payroll Manager to oversee payroll operations for a workforce of 300-400 employees across multiple states. This position requires someone highly attentive to detail who can ensure payroll compliance, accuracy, and efficiency while working collaboratively with HR and Finance teams. The ideal candidate will have strong technical expertise, including proficiency in Paylocity and Excel, along with a proven track record in multi-state payroll administration.<br><br>Responsibilities:<br>• Manage end-to-end payroll processing for 300-400 employees across various states, ensuring accuracy and timeliness.<br>• Maintain compliance with federal, state, and local wage and hour laws, as well as payroll regulations.<br>• Utilize Paylocity to administer payroll functions, including tax filings, garnishments, and employee deductions.<br>• Generate, review, and reconcile payroll reports while coordinating with Finance on general ledger entries.<br>• Identify opportunities for process improvements and implement scalable payroll solutions to support company growth.<br>• Partner with HR to manage benefits administration, leave tracking, and employee data updates.<br>• Address employee questions related to payroll, taxes, and compensation in a clear and responsive manner.<br>• Prepare year-end documentation, such as W-2 forms, and assist with payroll audits as necessary.<br>• Serve as a subject matter expert in payroll systems and leverage advanced Excel skills for reporting and analytics.
