2 results for Help Desk Support Manager in Appleton, WI

Tech Support Manager

Appleton, WI
onsite
Contract / Temporary to Hire
40 - 50 USD / Hourly
We are looking for an experienced Tech Support Manager to join our team in Fox Valley, Wisconsin. This role is a Contract to permanent position, offering an exciting opportunity to lead a dynamic team while contributing to the overall technical strategy and operations. The ideal candidate will bring strong leadership skills and technical expertise to ensure efficient service delivery and enhance the end-user experience. Responsibilities:• Oversee and manage a team of IT specialists, including digital workplace engineers and hardware experts, to ensure seamless support operations.• Develop and implement strategies to improve end-user computing experiences, focusing on efficiency, automation, and proactive issue resolution.• Utilize ServiceNow and other tools to manage workflows, track performance, and drive continuous improvement.• Lead team members through mentorship and coaching to foster growth and maintain a positive workplace culture.• Ensure smooth provisioning and deployment of IT hardware such as laptops, while maintaining inventory and system updates.• Collaborate with cross-functional teams to align technical strategies with organizational goals and drive innovation.• Manage hybrid IT environments, including both on-premises and cloud-based systems, ensuring reliability and scalability.• Address and resolve complex technical challenges, acting as a key point of escalation for team members.• Travel occasionally to support operations at other facilities or manufacturing plants.• Set and execute roadmaps for IT service delivery, incorporating AI and automation into processes.
2026-03-03T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams.This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key Responsibilities<ul><li>Provide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)</li><li>Diagnose and resolve hardware and software issues, implementing effective corrective solutions</li><li>Participate in IT documentation and knowledge base updates to support team efficiency</li><li>Assist with system imaging, equipment deployment, and lifecycle management</li><li>Support system changes, upgrades, and rollouts affecting end users</li><li>Collaborate with third-party IT vendors providing equipment and support services</li><li>Respond promptly to system outages and service disruptions to minimize downtime</li><li>Partner with team members to deliver consistent, high-quality IT support</li></ul>QualificationsRequired<ul><li>Bachelor’s degree in Computer Science, Computer Engineering, </li><li>or 2+ years of direct IT support experience</li><li>Experience with Microsoft operating systems, Active Directory, and domain environments</li><li>Hands-on experience with Windows OS and Microsoft 365 suite</li><li>Strong troubleshooting and problem-solving skills</li></ul>Preferred<ul><li>Experience supporting Apple devices</li><li>Exposure to manufacturing or operational environments</li></ul> What We’re Looking For<ul><li>Strong customer service mindset and communication skills</li><li>Ability to work onsite and collaborate directly with end users</li><li>Organized and detail-oriented approach to documentation and processes</li><li>Willingness to learn and grow within IT operations</li></ul>
2026-03-03T00:00:00Z