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1 result for Customer Service Manager in Appleton, WI
- Neenah, WI
- onsite
- Temporary / Contract
- 18 - 20 USD / Hourly
- <p>We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.</p><p>• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.</p><p>• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.</p><p>• Coordinate appointments and support movement of promising opportunities through the sales pipeline.</p><p>• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.</p><p>• Handle email and phone communications with care while managing multiple browser-based tools and customer records.</p><p>• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.</p><p>• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.</p>
- 2026-06-24T00:00:00Z