<p>Robert Half is currently seeking an experienced IT Service Delivery Manager for our client in the Managed Services space. The <strong>Senior Service Delivery Manager</strong> is accountable for the operational success of managed IT services delivered to assigned clients. This role owns service performance, escalation management, and client satisfaction, acting as the bridge between customers and internal technical teams. Success is measured by reliable service delivery, strong client relationships, reduced operational risk, and continuous improvement across people, process, and technology.</p><p><br></p><p><strong>This is a Direct Hire position. </strong></p><p><strong>SPONSORSHIP/C2C ARE NOT AVAILABLE FOR THIS ROLE.</strong></p><p><strong>We are open to remote candidates around the US who are comfortable with travel to client sites (up to 20%).</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Own day-to-day and long-term service delivery outcomes for multiple managed services clients.</li><li>Ensure services are delivered in alignment with contractual obligations, SLAs, and defined KPIs.</li><li>Track and analyze operational performance, including:</li><li>Ticket volume, backlog, and resolution times.</li><li>SLA compliance and trend analysis.</li><li>Incident frequency, severity, and root causes.</li><li>Coordinate cross-functional teams (service desk, NOC, SOC, engineering, and project teams) to meet service commitments.</li><li>Identify service delivery risks early and drive mitigation plans before customer impact.</li><li>Serve as the primary operational contact for clients on service-related matters.</li><li>Lead regular service review meetings (QBRs/EBRs), covering:</li><li>Performance metrics and trends.</li><li>Escalations and incident summaries.</li><li>Risk posture, including security where applicable.</li><li>Recommendations for service optimization and roadmap alignment.</li><li>Manage client expectations through clear, timely, and professional communication.</li><li>Act as escalation owner for high-impact incidents and chronic service issues.</li><li>Lead major incident response, ensuring ownership, communication cadence, and resolution timelines.</li><li>Facilitate post-incident reviews and ensure corrective actions are implemented and tracked.</li><li>Reduce repeat incidents through structured root cause analysis and systemic improvements.</li><li>Coach and mentor service delivery staff and technical leads.</li><li>Establish and reinforce best practices for service management, escalation handling, and client communication.</li><li>Provide input on staffing models, workload distribution, and coverage planning.</li><li>Support onboarding of new clients and transitions from other service providers.</li><li>Drive continuous improvement in service processes, documentation, and operational workflows.</li><li>Partner with leadership to evolve service delivery standards, tools, and operating models.</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Appleton, Wisconsin. This Contract position offers an excellent opportunity to provide high-quality support to individuals and organizations in the non-profit sector. The ideal candidate will excel in handling inquiries and applications while delivering exceptional service.</p><p><br></p><p>Responsibilities:</p><p>• Process applications accurately and efficiently, ensuring compliance with established guidelines.</p><p>• Address customer inquiries via phone and email, providing clear and helpful responses.</p><p>• Handle both inbound and outbound calls to support customer needs and resolve issues.</p><p>• Maintain detailed records of interactions and transactions using internal systems.</p><p>• Collaborate with team members to improve service processes and enhance customer satisfaction.</p><p>• Perform data entry tasks related to customer orders and applications.</p><p>• Demonstrate attention to detail and maintain a courteous demeanor in all communication with customers.</p><p>• Troubleshoot and resolve minor issues or escalate complex problems to the appropriate department.</p><p>• Support team goals by contributing to a positive and productive work environment.</p>
We are looking for a dedicated Client Service Specialist to provide exceptional support and build strong relationships with clients. In this role, you will handle account management tasks, ensure compliance standards are met, and contribute to delivering a seamless client experience. If you are detail-oriented and passionate about client services, this position offers an excellent opportunity to thrive in a collaborative environment.<br><br>Responsibilities:<br>• Process and manage client forms, including updates to beneficiary information, address changes, and account maintenance.<br>• Assist with onboarding new accounts by verifying identification, collecting necessary documentation, and ensuring accurate data entry.<br>• Prepare materials for client meetings, coordinate schedules, and document interactions to maintain organized records.<br>• Handle account openings, resolve discrepancies, and ensure all processes adhere to accuracy standards.<br>• Process transactions such as account transfers, wire requests, and other sensitive financial movements with precision.<br>• Monitor client account activities, research and resolve issues, and follow up to guarantee client needs are successfully addressed.<br>• Troubleshoot issues with custodians or external vendors and act on alerts and assigned tasks to maintain smooth operations.<br>• Support clients in accessing online portals and utilizing technology to enhance their experience.<br>• Assist in training new team members and contribute to ongoing staff development.<br>• Participate in firm-wide projects and initiatives to support organizational goals.
<p>Robert Half is currently searching for an experienced Product Manager with expertise in power distribution and data center infrastructure for our client in Wisconsin. This is a <strong>Direct Hire </strong>position with our client, offering remote flexibility for the right person.</p><p><br></p><p>This is a high‑visibility product leadership role focused on building and scaling power distribution solutions for mission‑critical data center environments, including co‑location and AI data centers. The Product Manager owns the front end of the product development lifecycle, identifying market opportunities, shaping product strategy, translating customer needs into clear requirements, and driving offerings from concept through launch.</p><p><br></p><p>This role has broad exposure across strategy, engineering, marketing, sales, and customers. You will work closely with leadership and cross‑functional teams to define where the product portfolio goes next, how quickly it gets there, and how effectively it delivers value to customers and the business.</p><p><br></p><p>The title and scope may flex between Product Manager and Senior Product Manager depending on experience. The priority is finding the right person with the right mix of technical understanding, product leadership, and customer insight, with scope and level aligned to demonstrated capability.</p><p><br></p><p>What You’ll Be Responsible For</p><ul><li>Own the Product Development Process (PDP) for new and evolving power distribution products, from early concept through market launch.</li><li>Define and execute product category strategy and roadmaps aligned to business objectives and market demand.</li><li>Lead voice‑of‑the‑customer (VOC) efforts, market research, and competitive analysis to identify opportunities in mission‑critical data center infrastructure.</li><li>Translate customer and market insights into clear Product Requirements Documents (PRDs) that engineering teams can execute against.</li><li>Partner closely with engineering through iterative design, validation, and refinement to ensure solutions meet technical and customer requirements.</li><li>Work with Product Marketing to define positioning, messaging, and go‑to‑market plans.</li><li>Support sales through training, value propositions, demos, and direct customer engagement.</li><li>Secure and support pilot customers, incorporating feedback to refine and improve offerings prior to broader rollout.</li><li>Monitor product performance, margins, and cost structures; identify opportunities for pricing, cost optimization, and profitability improvement.</li><li>Track and report KPIs related to product success, roadmap execution, and market adoption.</li><li>Serve as the internal subject matter expert for assigned product categories, representing the product in leadership reviews, governance forums, and customer discussions.</li></ul><p>This role is focused on building what’s next, not maintaining a long‑established product line. Expect a fast pace, ambiguity, and meaningful influence over strategic direction.</p>
We are looking for a skilled Network Engineer to join our team in Neenah, Wisconsin. In this Contract to permanent position, you will play a key role in managing and optimizing network infrastructure for a steel manufacturing environment. The ideal candidate will bring extensive expertise in network operations, troubleshooting, and system monitoring to ensure seamless connectivity and performance.<br><br>Responsibilities:<br>• Design, configure, and implement network solutions including switches, routers, and firewalls.<br>• Perform comprehensive troubleshooting to resolve network issues and maintain operational efficiency.<br>• Manage and monitor network systems using advanced tools to ensure peak performance.<br>• Collaborate with team members to continuously improve network infrastructure.<br>• Configure and maintain VLANs to optimize traffic flow and enhance security.<br>• Administer VMware technologies to support virtualized infrastructure.<br>• Analyze network traffic and performance to identify areas for improvement.<br>• Ensure customer satisfaction by providing prompt and effective technical support.<br>• Implement and manage network security protocols to safeguard sensitive data.<br>• Document configurations, processes, and troubleshooting procedures for reference and training.
<p>We’re seeking a professional and proactive Administrative Assistant to support our operations, joining a collaborative team that values integrity, strong client relationships, and continuous growth—based in New Holstein, Wisconsin. This role requires strong organizational skills, attention to accuracy, and the ability to handle confidential information responsibly.</p><p><br></p><p>This role is ideal for someone who thrives in a fast-paced environment, enjoys balancing a variety of administrative tasks, and takes pride in offering exceptional support to both clients and colleagues.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Perform accurate data entry and maintain organized records of financial and business transactions.</p><p>• Provide clerical support, including managing correspondence, scanning documents, and processing paperwork.</p><p>• Answer phone calls effectively and direct inquiries appropriately.</p><p>• Communicate effectively with clients and team members to address questions and provide timely updates.</p><p>• Create and maintain custom reports using tools such as Microsoft Word, Excel, and Outlook.</p><p>• Ensure confidentiality when handling sensitive documents and information.</p><p>• Assist in completing administrative tasks to support the accounting and finance team.</p><p>• Collaborate with team members to prioritize tasks and meet deadlines.</p><p><br></p><p><strong>You’re a Great Fit If You Have:</strong></p><ul><li>2+ years of experience in finance or administrative support (preferred)</li><li>Strong multitasking, communication, and organizational skills</li><li>Proficiency in Microsoft Office (Word, Excel, Outlook)</li><li>A curious mindset and the ability to quickly learn new software</li><li>Professional demeanor, confidentiality, and a positive attitude</li></ul><p>Compensation: $24–$28/hour, negotiable based on experience and qualifications</p><p><br></p><p>Be part of a trusted organization that puts long-term client success first. If you’re motivated, reliable, and ready to grow—apply today!</p>
<p>We are looking for a detail-oriented Retirement Plan Administrator to join our team in Appleton, Wisconsin. This role involves ensuring compliance with recordkeeping standards, analyzing plan provisions, and delivering accurate data reports that meet quality benchmarks. The ideal candidate will be committed to growth and possess a strong knowledge of retirement plans.</p><p><br></p><p>Responsibilities:</p><p>• Maintain and ensure compliance with recordkeeping standards and plan provisions as outlined in individual plan documents.</p><p>• Analyze and test retirement plan provisions to ensure adherence to regulatory and service standards.</p><p>• Prepare and deliver accurate data reports within established quality guidelines.</p><p>• Collaborate with internal teams to address compliance-related issues and improve processes.</p><p>• Stay updated on industry trends and regulations to enhance effectiveness in delivering client expectations.</p><p>• Support the administration of 401(k) and RRSP plans, ensuring proper procedures are followed.</p><p>• Contribute to ongoing development efforts to deepen knowledge of retirement plan administration.</p><p>• Assist in the management of retirement plans, ensuring all requirements are met.</p>
<p>We are looking for a dedicated Financial Coach to join our team. In this role, you will empower individuals and families to develop healthier financial habits and achieve their money management goals. This position offers the chance to make a meaningful impact in the financial services industry while working in a fast-paced, growth-oriented environment. This is a Long-term Contract position.</p><p><br></p><p>Responsibilities:</p><p>• Provide personalized coaching sessions to help participants enhance their budgeting, saving, and spending habits.</p><p>• Facilitate virtual one-on-one discussions, encouraging critical thinking and self-awareness regarding financial behaviors.</p><p>• Develop tailored action plans that break down financial goals into manageable steps for participants.</p><p>• Apply motivational interviewing techniques to create a judgment-free, supportive environment for behavior change.</p><p>• Conduct experimental coaching practices to integrate innovative methods with digital technology.</p><p>• Build and maintain strong relationships with participants, offering ongoing support and celebrating their progress.</p><p>• Document client interactions and maintain accurate records in a customer relationship management platform.</p><p>• Manage appointment schedules and ensure timely coordination of sessions.</p><p>• Refer participants to appropriate external services, such as credit counseling, when necessary.</p><p>• Collaborate with team members to enhance program effectiveness and participant outcomes.</p>
<p>Robert Half is recruiting for an experience Windows Systems Engineer with Azure experience, for our client in Green Bay, WI. This role will play a critical role in the monitoring, management, and maintenance of their Azure cloud environment, virtualization, storage, backups, and more. </p><p><br></p><p><strong>This is a Direct Hire role that will require a hybrid work schedule in Green Bay.</strong></p><p><br></p><p>Responsibilities:</p><ul><li>Facilitate effective communication and collaboration between IT teams.</li><li>Provide clear and professional recommendations to leadership to aid in decision-making processes.</li><li>Lead and direct team efforts on specific projects and technology direction when required.</li><li>Uphold security architecture standards, frameworks, and guidelines, with an emphasis on infrastructure security best practices.</li><li>Perform tasks related to troubleshooting, capacity planning, and performance management.</li><li>Utilize infrastructure strategies to guide business-oriented technology initiatives.</li><li>Conduct research on emerging technologies to assess potential business applications.</li><li>Translate business requirements into comprehensive written designs, adhering to industry standards.</li><li>Develop, evaluate, and refine project testing and implementation plans.</li><li>Assess development and testing strategies utilized by external vendors.</li><li>Produce and maintain documentation related to new or modified projects or technologies.</li><li>Ensure optimal system performance through consistent tuning, regular patching, and rigorous monitoring.</li><li>Oversee implementation of upgrades, patches, new applications, and infrastructure components.</li><li>Engage in proof-of-concept engineering initiatives to evaluate system additions or modifications.</li><li>Adhere to established change management processes.</li><li>Participate in the development and review of business continuity and disaster recovery strategies.</li><li>Perform additional duties as necessary or assigned.</li></ul>
<p>We are seeking a Senior <strong>Cost Accountant</strong> to join a Finance team in the Denmark, WI area. This role is critical for driving <strong>cost analysis</strong>, supporting operational decision-making, and partnering closely with plant operations.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li><strong>Review material and labor variances in production batches</strong> to identify cost drivers.</li><li><strong>Analyze gross margin reporting by customer and product</strong> for anomalies and trends.</li><li><strong>Compile estimates of new and proposed product costs</strong> to support pricing and profitability decisions.</li><li><strong>Maintain labor routings on existing items and develop labor routings for new items</strong> to ensure accurate cost flow.</li><li><strong>Assist in the monthly closing process</strong>: prepare journal entries, analyze inventory, and reconcile accounts.</li><li><strong>Track progress of cost savings initiatives</strong> and calculate ROI for capital spend projects.</li><li><strong>Provide financial analyses for pricing decisions, contract negotiations, and departmental expense variances.</strong></li><li>Collaborate with operations and IT to streamline processes and reduce manual tasks.</li><li>Support audit and tax schedules and perform other projects as assigned.</li></ul><p><br></p><p><strong>Qualifications</strong></p><ul><li><strong>Education:</strong> Bachelor’s degree in Accounting or Finance.</li><li><strong>Experience:</strong> 3–5 years in <strong>cost accounting within a manufacturing environment</strong>.</li><li><strong>Preferred:</strong> Food or consumer packaged goods experience; SAP experience.</li><li>Strong knowledge of GAAP and Cost Accounting Standards.</li><li>Advanced Excel and proficiency with ERP systems.</li><li>Hands-on experience with <strong>manufacturing cost accounting and partnering with operations</strong>.</li><li>Strong analytical, critical thinking, and communication skills.</li><li>Ability to adapt to change and work independently while contributing to team goals.</li></ul><p><strong>Apply Today!</strong></p><p>Robert Half is excited to connect you with this outstanding opportunity to make an impact in a growing, innovative company.</p><p><br></p><p><br></p>
<p>Our client is seeking an organized, service-minded HR Coordinator & Front Desk Specialist to support their human resources team and serve as the professional first point of contact for employees, visitors, and vendors. This hybrid role blends HR coordination, administrative assistance, and front desk responsibilities to help streamline operations and enhance employee experience.</p><p>Key Responsibilities</p><ul><li>Deliver administrative support to the HR team, including managing data entry, preparing documents, and maintaining organized files.</li><li>Address routine employee inquiries and requests, ensuring timely escalation of complex issues when necessary.</li><li>Administer the sales permit process by handling applications, renewals, tracking, and all compliance-related documentation.</li><li>Collaborate with People Development to register employees for training, assist in setting up courses, and keep precise records of training activities.</li><li>Manage the front desk, acting as the primary point of contact for employees, guests, and vendors.</li><li>Ensure employee records in HR systems are updated, accurate, and handled with strict confidentiality.</li><li>Assist with the execution of HR projects and initiatives to help achieve timely and efficient outcomes.</li></ul><p><br></p><p><br></p>
