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3 results for Customer Service Manager in Appleton, WI

Customer Service Specialist

Neenah, WI
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a customer-focused Customer Service Specialist to support lead engagement and client communication for a contract position based in Wisconsin. In this role, you will connect with prospective customers, respond quickly to inquiries, and help guide opportunities forward through consistent outreach and thoughtful follow-up. The ideal candidate brings strong communication skills, sound judgment, and the ability to stay organized while managing multiple conversations in a fast-paced environment. This opportunity is well suited for someone who enjoys building relationships, solving problems, and contributing to a positive customer experience. Responsibilities:• Respond to incoming inquiries in a timely manner and maintain steady follow-up to keep prospects engaged throughout the process.• Develop positive relationships with prospective clients by understanding their needs, addressing concerns, and creating confidence in the service experience.• Record, organize, and update lead interactions accurately within company systems to ensure clear visibility into activity and next steps.• Coordinate appointments and support movement of promising opportunities through the sales pipeline.• Work closely with internal partners to deliver a smooth and consistent experience for customers at every stage of engagement.• Handle email and phone communications with care while managing multiple browser-based tools and customer records.• Assist customers with general service questions and basic connectivity-related concerns, escalating issues when appropriate.• Build knowledge of industry practices, internal workflows, and relevant market information to improve service quality and effectiveness.
2026-06-24T00:00:00Z

Customer Service Representative

Appleton, WI
remote
Temporary to Hire
19 - 20 USD / Hourly
Robert Half is partnering with a well-established machinery manufacturer to hire a Customer Service Representative who enjoys helping customers, solving problems, and delivering an exceptional service experience.In this role, you'll serve as the primary point of contact for residential consumers, assisting with product questions, warranty inquiries, troubleshooting, and general customer support. If you have strong communication skills, enjoy working with people, and thrive in a fast-paced environment, we'd love to connect with you. Responsibilities: <ul><li>Respond to inbound customer calls, emails, and online inquiries regarding products, warranties, and service requests.</li><li>Guide customers through basic troubleshooting and provide solutions to common product concerns.</li><li>Manage customer cases in Zendesk, ensuring accurate documentation and timely follow-up.</li><li>Escalate complex technical issues to authorized service providers when appropriate.</li><li>Maintain detailed customer records and case updates within the support system.</li><li>Develop a strong understanding of residential product lines to provide knowledgeable customer support.</li><li>Assist with additional customer service and administrative responsibilities as needed.</li></ul>
2026-07-17T00:00:00Z

Outbound Call Center Specialist

Green Bay, WI
onsite
Temporary / Contract
17 - 21 USD / Hourly
We are seeking motivated, energetic, and customer-focused Outbound Call Center Representative to join a growing team. This position is ideal for someone who enjoys talking with people, thrives in a fast-paced environment, and is motivated by achieving daily goals. You'll spend the majority of your day making outbound calls, building rapport with customers, and providing outstanding service while accurately documenting each interaction.Key Responsibilities<ul><li>Make a high volume of outbound calls to customers each day.</li><li>Engage customers in professional, friendly conversations while identifying their needs and providing appropriate solutions.</li><li>Answer questions, provide information, and address customer concerns with a positive, customer-first approach.</li><li>Accurately document all customer interactions and update account information within company systems.</li><li>Meet daily productivity, quality, and performance goals while maintaining exceptional customer service.</li><li>Navigate multiple computer systems simultaneously while managing customer conversations.</li><li>Follow established company policies, procedures, and compliance guidelines.</li><li>Collaborate with team members and leadership to ensure a consistent customer experience.</li></ul>
2026-07-16T00:00:00Z