Add your latest resume to match with open positions.

2 results for Customer Service Manager in Appleton, WI

Member Services Representative

Kaukauna, WI
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are looking for a dedicated and customer-focused individual with strong attention to detail to join our team as a Member Services Representative in Kaukauna, Wisconsin. This position is a Contract role and requires a motivated individual who can deliver exceptional service to our members while handling a variety of financial inquiries. As the first point of contact, you will play a key role in ensuring member satisfaction and promoting the benefits of credit union membership. Responsibilities: • Assist members with incoming and outgoing calls, addressing inquiries, processing transactions, and resolving issues promptly and efficiently. • Educate members on the advantages of credit union membership and the range of financial services available. • Deliver outstanding customer service through a friendly and detail-oriented approach that enhances member experiences. • Maintain up-to-date knowledge of credit union products, procedures, and compliance regulations to provide accurate information and assistance. • Collaborate with team members to ensure seamless service delivery and a positive work environment. • Handle member concerns efficiently, providing solutions and escalating issues when necessary. • Perform data entry and transaction processing with precision and attention to detail. • Utilize computer systems effectively to manage member accounts and document interactions. • Uphold company standards and policies while fostering trust and transparency with members.
2026-05-06T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively. Responsibilities: • Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues. • Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards. • Manage user account administration and permissions within Active Directory to support secure and efficient system access. • Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization. • Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement. • Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency. • Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
2026-05-12T00:00:00Z