We are looking for an experienced Customer Service Representative to join our team on a long-term contract basis in Durham, North Carolina. This role is ideal for someone who thrives in fast-paced environments and has a proven track record of providing excellent service in a call center setting. You will play a key role in handling a high volume of inbound calls and ensuring customer satisfaction.<br><br>Responsibilities:<br>• Respond promptly to inbound calls and address customer inquiries with professionalism and efficiency.<br>• Provide accurate information and resolve issues to ensure a positive customer experience.<br>• Manage data entry tasks related to customer interactions and maintain detailed records.<br>• Handle email correspondence to address customer concerns and follow up as needed.<br>• Schedule appointments and coordinate with relevant departments to meet customer needs.<br>• Process orders and ensure timely and accurate entry into the system.<br>• Utilize Microsoft Excel and Word to organize and analyze data.<br>• Maintain a high level of productivity while adhering to established procedures and guidelines.<br>• Collaborate with team members to share insights and improve service quality.<br>• Demonstrate adaptability in managing both inbound and outbound calls as required.
We are looking for a motivated Customer Success Specialist to join our team in Carrboro, North Carolina. In this role, you will be responsible for ensuring customer satisfaction by addressing inquiries, resolving connectivity issues, and providing exceptional support. This is a Contract to permanent position, ideal for candidates who excel in fast-paced environments and have a passion for delivering top-notch service.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries via phone, email, and other communication channels.<br>• Assist customers in resolving connectivity problems and troubleshooting technical issues.<br>• Maintain accurate and detailed records of customer interactions and solutions provided.<br>• Collaborate with internal teams to ensure customer concerns are addressed effectively.<br>• Handle multiple browsers and tools simultaneously to provide efficient service.<br>• Provide clear and detail-oriented email correspondence to address customer needs.<br>• Identify opportunities to improve customer satisfaction and proactively suggest solutions.<br>• Stay updated on company policies and product knowledge to deliver accurate information.<br>• Ensure a positive customer experience by showcasing empathy and problem-solving skills.
<p>We are looking for 20 dedicated Call Center Specialists to join our clients 100% remote Customer Support Team. This Contract to permanent position requires individuals who can excel in a fast-paced, high-volume call center environment. The ideal candidate will possess strong communication skills, attention to detail, and a customer-focused mindset to ensure seamless interactions and high-quality service. </p><p><br></p><p>Responsibilities:</p><p>• Respond promptly to inbound calls from members, medical providers, and other parties, addressing inquiries and resolving issues.</p><p>• Process and adjust claims accurately while adhering to established guidelines.</p><p>• Provide clear and empathetic communication to address customer concerns and questions.</p><p>• Offer detailed information on fee schedules, network participation, and procedural requirements.</p><p>• Maintain accurate and up-to-date customer records and collaborate effectively with internal teams.</p><p>• Redirect misdirected calls, troubleshoot non-routine issues, and provide suitable solutions.</p><p>• Investigate and resolve inquiries using decision-support tools and training resources.</p><p>• Educate callers on processes and validate their understanding to ensure clarity.</p><p>• Support organizational projects and assist other departments as assigned by management.</p><p>• Adapt communication styles to align with the caller’s level of understanding.</p>
<p>We are looking for an experienced Software Application Architect to join our dynamic team in one of our North Carolina offices. This is contract-to-hire position that offers an exciting opportunity to develop cutting-edge solutions within the healthcare industry. You will play a key role in advancing healthcare innovation, leveraging modern technologies to create secure, high-performance applications and services.</p><p><br></p><p>Responsibilities:</p><p>• Design and implement complex software architectures, ensuring scalability, security, and performance.</p><p>• Lead the development of web applications, web services, and platform solutions using Java/Linux-based technologies.</p><p>• Collaborate with cross-functional teams to gather and refine requirements, translating them into effective technical solutions.</p><p>• Develop prototypes and proof-of-concepts to explore new technologies and validate design approaches.</p><p>• Establish coding standards and guidelines, ensuring adherence across development teams.</p><p>• Mentor and support team members in adopting new technologies and best practices.</p><p>• Drive innovation by proposing and implementing modern frameworks for container, cloud, and serverless solutions.</p><p>• Manage technical debt, ensuring systems are maintained and optimized for long-term use.</p><p>• Communicate architectural decisions and complex concepts to stakeholders, including executives and business representatives.</p><p>• Oversee multiple projects, coordinating efforts and ensuring timely delivery of high-quality solutions.</p>
<p>We are looking for a skilled Medical Billing Specialist to join our team in Fayetteville, North Carolina. In this long-term contract role, you will play a vital part in ensuring accurate billing processes and maintaining financial integrity within our healthcare facility. If you have a strong background in medical billing and are detail-oriented, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Process and submit claims to insurance providers accurately and in a timely manner.</p><p>• Review and resolve billing discrepancies to ensure compliance with regulations.</p><p>• Communicate with patients and insurance companies to address inquiries related to billing.</p><p>• Maintain up-to-date records of payments, adjustments, and outstanding balances.</p><p>• Collaborate with healthcare providers to verify coding and documentation for billing purposes.</p><p>• Generate detailed financial reports to support internal audits and reviews.</p><p>• Monitor claim statuses and follow up on denied or delayed payments.</p><p>• Ensure adherence to industry standards and organizational policies in all billing activities.</p><p>• Provide support for system updates or transitions related to billing processes.</p><p>• Assist in the development and improvement of billing procedures to enhance efficiency.</p>
