3 Results for Customer Service Manager Jobs in Ann Arbor, MI

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Customer Experience Specialist

Lansing, MI
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are seeking a Customer Experience Specialist to provide exceptional support to passengers traveling throughout Michigan and the Midwest. This Contract position is ideal for someone who enjoys assisting customers, resolving inquiries, and ensuring a smooth travel experience. The role serves as a primary point of contact for ticketing, scheduling, route information, and general customer support while contributing to efficient day-to-day terminal operations. On-Site; Tuesday-Saturday 9am-6pm. Responsibilities:• Guide customers on routes, schedules, fares, and service options so they can make informed travel decisions.• Respond to questions and concerns from riders, vendors, and staff with professionalism, patience, and courtesy.• Document customer feedback, service issues, and complaints, then relay information through clear written and verbal reporting.• Complete fare media sales and accurately process cash, checks, and card payments during daily transactions.• Reconcile receipts, balance the cash drawer, and maintain accurate records tied to sales activity and customer payment activity.• Support departmental projects, participate in team meetings and training, and promote safe workplace practices at all times.
2026-10-08T00:00:00Z

Customer Experience Specialist

Lansing, MI
onsite
Temporary / Contract
17 - 18 USD / Hourly
We are looking for a Customer Experience Specialist to support riders and visitors with knowledgeable, courteous service in Lansing, Michigan. This is a Contract position within the transport industry, focused on delivering a positive customer experience through responsive communication, accurate information sharing, and dependable administrative support. The ideal candidate is comfortable handling public inquiries, resolving service-related concerns, and managing daily transactions with a high level of accuracy and professionalism. Must be available: Monday-Friday 7am-7pm and Saturday and Sunday 8:50am-5pm. Shifts will vary, 40/hours a week. Responsibilities:• Guide customers on routes, fares, schedules, and available transit options so they can make informed travel decisions.• Respond to questions, concerns, and service feedback from riders, vendors, and staff in a respectful and solution-oriented manner.• Demonstrate emotional resilience and professionalism when assisting customers who may be experiencing frustration or service-related concerns, using de-escalation skills to maintain a positive customer experience.• Handle lost-and-found intake and release activities in accordance with established organizational procedures.• Complete daily sales and payment activities for fare products, including cash, check, and card transactions, while maintaining accurate reconciliations.• Monitor and balance the cash drawer and fare media records to support reliable end-of-day accounting.• Open and close customer service locations by following site procedures and maintaining readiness for daily operations.• Provide coverage for front desk and customer experience team functions as needed, while supporting department projects, meetings, and training initiatives.
2026-10-08T00:00:00Z

Quality Control Manager

Dearborn, MI
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for an experienced Quality Control Manager Contractor to support on-site operations in Dearborn, Michigan for a contract to hire engagement. This position will guide product quality across preparation, production, and service activities, helping ensure consistency, food safety, and presentation standards are met each day. The role works closely with operational leaders to strengthen quality practices, address issues quickly, and promote a dependable customer experience. Responsibilities:• Direct daily quality oversight across product preparation, production, and service to maintain established standards for flavor, appearance, and safety.• Carry out scheduled inspections and spot checks, record observations, and escalate concerns when products or processes fall short of expectations.• Partner with management and operations teams to investigate quality issues and implement corrective actions that prevent repeat problems.• Educate and coach team members on proper quality procedures, sanitation practices, and compliance expectations within the workplace.• Maintain accurate inspection logs, quality reports, and improvement records to support operational visibility and accountability.• Review supplier performance and production methods to identify risks, strengthen consistency, and support overall product reliability.• Assist with internal and external audit preparation by organizing documentation, validating compliance, and following up on action items.• Recommend process improvements that enhance product uniformity, operational discipline, and customer satisfaction across the site.
2026-10-05T00:00:00Z

3 results for Customer Service Manager in Ann Arbor, MI