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6 results for Customer Service Manager in Ann Arbor, MI

Customer Service Representative

Ann Arbor, MI
onsite
Temporary / Contract
17.1 - 19.8 USD / Hourly
We are looking for a dependable and service-focused Customer Service Representative to support daily operations at a detail-oriented testing environment in Ann Arbor, Michigan. This Long-term Contract opportunity is ideal for someone who enjoys assisting people in person, stays organized in a structured office setting, and is comfortable balancing customer interaction with administrative tasks. The role requires strong attention to detail, confidence using computers, and flexibility to support a schedule that may include Saturdays. Responsibilities: • Welcome test takers, confirm their identity, and provide clear instructions to help them navigate the check-in process smoothly. • Manage candidate intake activities, including registration steps, documentation, and preparation of testing materials or score reports as required. • Observe the testing room throughout exam sessions to help maintain security, compliance, and a detail-oriented environment. • Address candidate concerns promptly and escalate unusual situations to the appropriate leadership team when needed. • Protect the confidentiality and security of testing systems, equipment, and exam-related software at all times. • Perform basic technical support tasks such as restarting workstations or servers and assisting with password resets to keep operations running efficiently. • Capture and maintain digital identification records, including fingerprint scans, when required by testing protocols. • Complete routine walk-throughs and remain attentive during long periods of monitoring to support a secure exam setting. • Adjust availability based on testing volume and operational needs, including regular Saturday coverage. • Assist with additional site or administrative duties as assigned to support the overall success of the test center.
2026-07-24T00:00:00Z

Customer Service Representative

Canton, MI
onsite
Temporary / Contract
21.85 - 25.3 USD / Hourly
We are looking for a Customer Service Representative to support students and families with questions related to financial aid in Canton, Michigan. This Long-term Contract position is ideal for someone who enjoys delivering thoughtful service, explaining complex information clearly, and helping individuals move forward with confidence. The person in this role will work closely with students throughout their educational journey while partnering with internal teams to create a positive and supportive experience. Responsibilities: • Assist prospective and current students with financial aid inquiries by providing clear, accurate, and timely guidance. • Communicate available funding options, including federal assistance, scholarships, and other education-related resources, so students can make informed choices. • Review student situations to identify obstacles affecting enrollment or continuation and recommend practical solutions. • Handle inbound and outbound conversations professionally while maintaining a high standard of customer care. • Partner with admissions, student support, and related departments to resolve issues and improve the overall student experience. • Maintain organized records and complete follow-up activities to ensure cases are handled efficiently and thoroughly. • Explain required documentation, application steps, and deadlines so students understand what is needed to move forward.
2026-07-23T00:00:00Z

Card Services Manager

Brighton, MI
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for a Card Services Manager to oversee card operations and lead a high-performing team supporting debit and credit card services in Brighton, Michigan. This hybrid role requires a strong operational leader who can enhance service delivery, strengthen partner relationships, and improve processes that support a large member base. The ideal candidate brings financial services expertise, sound judgment, and a collaborative approach to team leadership and portfolio oversight. Responsibilities: • Direct daily activities related to debit and credit card operations, ensuring reliable service and effective support for a large member portfolio. • Guide and develop the card services team by setting priorities, coaching staff, resolving escalated issues, and reinforcing service standards. • Monitor operational workflows and performance measures to improve efficiency and maintain established service expectations. • Partner with internal teams, including branch and call center staff, to ensure card-related issues are addressed accurately and promptly. • Work closely with external vendors to investigate processing concerns, drive timely resolutions, and minimize disruption for members. • Coordinate with partner organizations to introduce enhancements, expand card capabilities, and support ongoing improvements in card programs. • Evaluate operational practices, identify opportunities for better outcomes, and recommend process improvements based on analysis and business needs. • Foster a team environment centered on accountability, communication, collaboration, and member-focused service.
2026-07-10T00:00:00Z

Sr. Customer Service Representative

Ann Arbor, MI
onsite
Temporary to Hire
23 - 26 USD / Hourly
We are searching for a full-time a Sr. Customer Care Specialist, in Ann Abor MI. Must excel at communicating effectively and have a passion for providing exceptional customer service. In this role, you will function as the hub of operations - supporting Sales, Warehouse, Customer Care, Quality and Finance functions. You will be managing the customer service process from start to finish. If you are a highly organized and thrive in a fast-paced environment, with commitment to service, working towards the seamless resolution of issues, then LET'S TALK. This role is onsite for the first 6 months and then hybrid. Pay up to $26/hr. Responsibilities: • Responsible for processing customer orders, setting up and monitoring accounts, and collaborating closely with the fulfillment team to ensure timely delivery to customers. • Exceptional internal and external customer service is a critical component of this role. Provide support to sales team, offering product information, generating sales quotes, dispatching demo and evaluation products to representatives and clients, and compiling sales metrics and reports. • Extensive email-based interactions; we seek candidates with exceptional written communication skills and a strong ability to follow through with customers. Proficiency in Excel is required. • Answer client questions in a timely manner specifically regarding product specifics, connecting with sales representatives, ordering, and receiving products. • Sales representatives are highly dependent on the Customer Specialist team. This team is responsible for sending samples to customers, remitting invoices, and taking payment. Must meet the following to be considered: • 1+ years of Senior level Customer support • 1+ years of experience requiring proficiency in CRM use, data entry, and high-volume phone management preferred • 2+ years of experience building relationships with external and internal clients in a professional setting. • Medical device experience preferred. • Ability to maintain professionalism and deliver high-quality customer service across various digital platforms • Strong technical proficiency and computer literacy required. • SAP and Electronic Data Interchange (EDI) experience preferred.
2026-07-28T00:00:00Z

IT Service Delivery Manager

Grand Blanc, MI
onsite
Temporary to Hire
57 - 66 USD / Hourly
We are looking for an IT Service Delivery Manager to support site-level technology operations and strengthen alignment between business priorities and IT services in Michigan. This contract position with potential for a permanent role will serve as a key partner to local leadership, helping translate operational needs into effective IT solutions while promoting consistency, communication, and service excellence. The ideal candidate brings strong experience in infrastructure projects and service delivery management, along with the ability to lead cross-functional coordination, resolve escalations, and improve end-user satisfaction. Responsibilities: • Partner with site leadership and enterprise IT teams to align technology services, operational priorities, and process improvements across the assigned location. • Assess local business needs and determine how site services, systems, and IT support activities are affected, then communicate priorities and risks to leadership. • Serve as the primary escalation contact for technology-related concerns, coordinating timely resolution before issues develop into formal escalations. • Lead discussions, executive updates, and governance-related meetings to keep stakeholders informed on service performance, project progress, and operational impact. • Support incident, problem, and change management activities by evaluating site-level effects, coordinating planned downtime, and managing clear user communications. • Review and route approvals for requests such as changes, moves, project intake items, and interface-related needs while ensuring proper follow-through. • Work with business partners and IT teams to identify service gaps, improve standardization, and streamline processes that create confusion for end users. • Contribute to capital planning and infrastructure initiatives by helping define technology requirements, budgets, adoption risks, and stakeholder communication plans. • Monitor service outcomes and user feedback, analyze trends, and validate that reported issues affecting multiple users are fully resolved. • Provide coverage planning for key meetings and deliverables, including maintaining on-call and out-of-office coordination for the broader team as needed.
2026-07-31T00:00:00Z

Help Desk Manager

Romulus, MI
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking an experienced IT Service Desk Manager to lead and elevate its IT support organization across multiple North American locations. This is a hands-on leadership opportunity for someone who enjoys building structure, improving processes, developing teams, and delivering exceptional customer service in a fast-paced, 24/7 operational environment.The ideal candidate has experience implementing IT service management best practices, leading technical support teams, and driving continuous improvement through metrics, documentation, and operational excellence. Key Responsibilities<ul><li>Lead and mentor the IT Service Desk team, establishing accountability, performance expectations, and a customer-first culture.</li><li>Manage daily service desk operations, staffing, scheduling, escalations, and support coverage for a 24/7 environment.</li><li>Implement and optimize ITSM processes, including incident, request, problem, and change management.</li><li>Administer and improve the organization's IT ticketing platform, workflows, SLAs, and reporting.</li><li>Develop and maintain knowledge base articles, SOPs, and technical documentation.</li><li>Track service desk KPIs and use reporting to identify trends and drive operational improvements.</li><li>Partner with IT and business stakeholders to resolve issues and improve the overall end-user experience.</li><li>Support multiple U.S. and Canadian locations with occasional travel as needed.</li></ul> Qualifications<ul><li>5+ years of IT Service Desk or Help Desk leadership experience.</li><li>Experience implementing or improving ITSM processes and ticketing platforms.</li><li>Proven success leading technical support teams and developing staff.</li><li>Strong organizational, communication, and customer service skills.</li><li>Working knowledge of Microsoft technologies, Active Directory, Microsoft 365, endpoint management, and networking fundamentals.</li><li>ITIL certification or equivalent experience is a plus.</li><li>Experience supporting manufacturing, logistics, distribution, or other 24/7 environments is preferred.</li></ul> Why This Opportunity?This is an opportunity to make a meaningful impact by shaping the future of IT service delivery within a growing organization. You'll have the autonomy to improve processes, develop a high-performing team, and build a service desk that delivers outstanding support across multiple locations.
2026-07-13T00:00:00Z