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3 results for Customer Service Manager in Ann Arbor, MI

Customer Service Representative

Canton, MI
onsite
Temporary / Contract
25 - 26 USD / Hourly
About the job Overview 💰 Join Us as a Financial Aid Advisor! 🎓 Are you passionate about helping students achieve their dreams? As a Financial Aid Advisor, you'll be a trusted guide—helping students and their families navigate the financial aid process with clarity, compassion, and care. Whether you’re working with future students as they get ready to start school or supporting current students as they continue their journey, your mission is to provide friendly guidance, accurate info, and smart solutions every step of the way. If you love fast-paced teamwork, meaningful conversations, and making a real impact—this is the job for you! 🌟 What We Offer $22 - $25 per hour Paid Training Tuition Waiver: Enjoy a tuition waiver after 6 months of employment for you AND your immediate family offered at UTI and Concorde campuses Paid Time Off: Competitive paid time off programs for employees (Vacation, Sick, Flexible, Holiday) Retirement Matching: 50% match on the first 6% of your contributions after 90 days Paid Parental Leave: 4 weeks of paid leave for both birthing and non-birthing parents to bond with a new baby Competitive Insurance: Health, vision, and dental coverage for you and your dependents Pet Insurance: Competitive coverage for your furry family members through ASPCA Health Plan Enrollment: Eligibility starts first of the month following completing one full month of employment Responsibilities Guide the Way: Support students through every step of the financial aid process, ensuring they have everything they need to succeed. Deliver Excellence: Provide exceptional service with compassion, clarity, and efficiency, helping students overcome any financial hurdles. Solve Problems: Identify and address barriers to starting or continuing school with creative and effective solutions. Educate and Empower: Explain federal aid, FAFSA, scholarships, and more to help students make informed financial decisions. Collaborate for Success: Work closely with Admissions, Student Services, and other teams to enhance student satisfaction and success. Qualifications Education: High School Diploma or GED required; some college coursework preferred Experience: 3 years in customer service or sales; 2 years in Financial Aid highly preferred Title IV: experience preferred Skills Excellent customer service and communication skills Strong organizational skills and attention to detail Proficiency with computer applications (Word, Excel, SharePoint) It’s all about the reputation. 60 years of experience, trusted by 35+ industry leading brands, 16 campuses, 16 technical programs. But it’s not all about the numbers. Here at Universal Technical Institute and its family of schools, we care about YOU. We care about making a change in the lives of our employees and our students. We’re on a mission to expand our reach and increase our impact, one life at a time and that starts with yours...Come and be a part of our legacy! #INSUTI
2026-04-24T00:00:00Z

Servicing Manager

Grand Blanc, MI
onsite
Permanent / Full Time
110000 - 115000 USD / Yearly
We are looking for an experienced Servicing Manager to oversee the servicing lifecycle for consumer and residential real estate loans in Grand Blanc, Michigan. This role is responsible for protecting portfolio quality, maintaining regulatory adherence, and ensuring critical post-closing activities are handled accurately from funding through payoff. The ideal candidate brings strong leadership in loan servicing operations, a proactive approach to risk control, and the ability to guide teams through changing regulatory expectations while maintaining excellent service standards. Hybrid schedule with great growth potential! Responsibilities:• Direct the full servicing process for consumer and residential real estate loans, ensuring smooth execution of post-funding activities through final payoff.• Oversee lien and title administration to confirm collateral is properly secured, documentation is accurate, and releases are completed promptly when obligations are satisfied.• Monitor servicing performance using operational and portfolio metrics, identifying trends in delinquency, accuracy, and workflow efficiency to strengthen results.• Lead compliance efforts related to mortgage servicing regulations, escrow requirements, reporting obligations, complaint handling, and foreclosure-related activities.• Manage escalated servicing matters by resolving member concerns, correcting operational issues, and implementing measures that reduce repeat occurrences.• Supervise payment processing and escrow administration to support timely transactions, accurate account maintenance, and a positive customer experience.• Guide and develop a specialized servicing team by setting expectations, reinforcing accountability, and promoting consistent service quality.• Coordinate audit readiness and regulatory updates by translating new requirements into clear procedures, training, and day-to-day operational practices.
2026-04-19T00:00:00Z

Customer Experience Specialist

Ann Arbor, MI
onsite
Temporary / Contract
19 - 22 USD / Hourly
We are looking for a Customer Experience Specialist to provide detail-oriented and customer-focused support during a university commencement event. This is a contract position based in Ann Arbor, Michigan, where you will play a key role in ensuring the event runs smoothly and graduates and guests have an exceptional experience. Responsibilities: • Guide graduating students in completing their index cards and assist photographers with organizing and calling graduates to the stage. • Manage line control by directing students to their designated areas, maintaining order, and verifying names against lists as graduates are announced. • Distribute and collect name cards for graduates, ensuring accuracy and efficiency throughout the process. • Hand out business cards and assist with the organization, setup, and breakdown of event equipment. • Provide clear communication and support to guests, answering questions and addressing any concerns promptly.
2026-04-18T00:00:00Z