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3 results for Customer Service Manager in Ann Arbor, MI

Customer Service Representative

Troy, MI
remote
Temporary / Contract
19 - 19 USD / Hourly
We are looking for a dedicated and customer-focused Customer Service Representative to join our team in Troy, Michigan. This Contract position offers an opportunity to assist customers with their medical-related inquiries in a detail oriented and supportive environment. You will handle a variety of tasks, including answering questions about benefits, claims, and pre-authorizations, ensuring a high standard of customer satisfaction. This role is primarily remote, but occasional in-office attendance will be required. Responsibilities:• Respond to customer inquiries via phone and email, providing accurate and timely information.• Resolve issues related to pre-authorizations, claim statuses, and benefit details with attention to detail.• Maintain detailed and accurate records of all customer interactions using company systems.• Stay informed about updates and changes to healthcare plans and policies.• Guide customers through their medical benefits and network provider options.• Provide pre-authorization for medical treatments when applicable.• Address outstanding co-payments and explain financial responsibilities to members.• Escalate unresolved issues to the appropriate manager when necessary.• Ensure compliance with HIPAA policies and maintain confidentiality at all times.• Work efficiently in a high-volume call environment while providing excellent service.
2026-06-23T00:00:00Z

Customer Service Representative

Saint Clair Shores, MI
onsite
Temporary to Hire
19 - 23 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative team in Michigan. This contract opportunity with potential for a permanent role is ideal for someone who enjoys balancing customer support, administrative coordination, and warehouse-related order activities in a small, relaxed workplace. The right candidate will be comfortable shifting between priorities, maintaining accuracy in daily tasks, and learning new systems such as QuickBooks, Salesforce, and Google Drive. Responsibilities:<ul><li>Respond to inbound customer inquiries via phone and email, providing accurate and timely assistance.</li><li>Prepare pricing quotes and accurately manage billing information.</li><li>Coordinate the picking and shipping of products from the warehouse, ensuring all items meet quality standards.</li><li>Maintain and update records using tools such as QuickBooks, Salesforce, and Google Drive.</li><li>Schedule appointments and manage calendars to support team efficiency.</li><li>Collaborate with other departments to resolve customer issues and improve processes.</li><li>Handle multiple tasks simultaneously while maintaining attention to detail and prioritizing effectively.</li><li>Foster a positive and respectful relationship with customers and team members alike</li></ul>
2026-06-29T00:00:00Z

Service Delivery Manager

Farmington, MI
onsite
Permanent / Full Time
80000 - 120000 USD / Yearly
We are looking for a Sales Account Manager to support customer relationships, business growth, and commercial activities in Farmington Hills, Michigan. This role blends account leadership, technical coordination, and customer advocacy, making it ideal for someone who can build trust, manage priorities, and drive results across multiple stakeholders. The successful candidate will help expand existing business, respond to customer needs with urgency, and partner closely with internal teams to support long-term success. Responsibilities:• Build and strengthen relationships with customer contacts across purchasing, engineering, and related functions to support ongoing business development.• Pursue new sales opportunities by identifying prospective programs, expanding existing accounts, and contributing to long-range growth plans.• Serve as a primary point of contact for customer concerns, helping resolve issues efficiently while representing customer needs internally.• Prepare and manage quotations, track RFQs, and follow through on open commercial opportunities in a timely and thorough manner.• Oversee customer portal activity, including updates tied to change notices, tooling information, and other account-related data.• Work closely with engineering and cross-functional teams to align commercial activity with current production needs and future program opportunities.• Participate in program reviews, customer meetings, and site visits, while delivering presentations that clearly communicate business status and proposals.• Support pricing discussions, APQP-related coordination, invoicing concerns, and aged receivable follow-up to maintain healthy account performance.• Facilitate communication among customers, sales leadership, and internal coordinators to ensure priorities, timelines, and deliverables remain aligned.• Travel as needed within the United States and internationally to support customer engagement and business objectives.
2026-06-09T00:00:00Z