3 results for It Support Analyst in Ankeny, IA

Azure Cloud IT Support Analyst - Tier 1 FTE PERM

Des Moines, IA
onsite
Permanent
50000 - 65000 USD / Yearly
THIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US dES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! ********IMMEDIATE HIRE******************TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, IowaMUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!At Least 1 year of PROFESSIONAL experience. Why Join? PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ What You Will Do:Your day-to-day will include:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory✔️ Windows Support ✔️ Laptop Imaging & Automation ! Volume laptop rollouts✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Freshdesk Ticketing Management System experience✔️ Resolving High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission
2026-03-05T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-03-11T00:00:00Z

Cyber Security Operations Analyst

Ames, IA
remote
Temporary
0 - 0 USD / Yearly
Position SummaryWe are seeking an experienced Cybersecurity Operations Analyst to support security operations across a highly regulated, enterprise-scale environment. In this role, you will monitor and analyze security events, support incident response activities, and assist with maintaining compliance with internal security policies and external industry standards.You will collaborate with cross-functional teams, security leadership, and third‑party auditors to ensure the organization maintains strong security posture and follows best practices. The ideal candidate is detail‑oriented, analytical, and able to thrive in a dynamic operational environment. Key Responsibilities Monitor security events using SIEM and EDR platforms.Assist with configuration and tuning of SIEM and EDR tools.Participate in an on‑call rotation for after-hours security support.Conduct internal phishing simulations and analyze reported phishing incidents.Support threat modeling efforts by assessing business impact and analyzing vulnerabilities.Assist with internal and external audit activities as required.Participate in the organization’s Cybersecurity Incident Response Team, using established processes to detect, respond to, and recover from security incidents.Stay current on Cybersecurity trends and emerging technologies to provide informed recommendations.Perform Identity & Access Management functions, including approval of RBAC and temporary access escalations.Create and maintain internal security awareness training, including content related to incident response, phishing, and role‑based training requirements. Required Qualifications Bachelor’s degree and 2+ years of Security Operations or SOC experience— OR 3+ years of experience as a SOC Analyst, Incident Responder, or similar role.Understanding of core security controls (malware protection, firewalls, IDS/IPS, proxies, encryption, log management, etc.).Strong analytical and critical thinking skills.Excellent time management, attention to detail, and ability to adapt to changing priorities.Ability to work in a hybrid schedule and travel occasionally within the region. Preferred Skills 2+ years of hands-on experience with SIEM tools such as: QRadar, Splunk, SumoLogic, Kibana, Security Onion, ArcSight, or similar.Experience working with EDR solutions.Familiarity with Atlassian tools (Confluence, Jira).Experience analyzing Threat Intelligence, identifying IOCs, and writing detection rules.Knowledge of Palo Alto Firewalls.Exposure to cloud environments such as AWS or GCP.Experience with security automation platforms (e.g., XSOAR).Scripting or programming experience (Java, Python, C, Ruby, PowerShell, Bash, etc.).Relevant certifications (CC, SSCP, A+, Network+, Security+, GISF, GSEC, or similar).
2026-03-05T00:00:00Z