We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Robert Half is partnering with a Haverhill, MA client to hire an Electronics Test Technician to support hands-on inspection, testing, documentation, and continuous improvement for computer processors and related components. This role is ideal for a detail-oriented technician who’s comfortable with ESD protocols, test software, and meticulous recordkeeping.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Keep the test area and workstation clean, organized, and audit ready.</li><li>Log daily activity for every unit tested, capturing pass/fail results and the reason for any failures.</li><li>Confirm the correct testing platform is used for each processor.</li><li>Separate and track passed and failed units; record failure codes, procurement source, and buyer.</li><li>Record quantities and types of tested products and update company records accordingly.</li><li>Maintain up-to-date documentation for product specifications and testing platforms.</li><li>Segregate inventory both physically and in internal systems to ensure coverage and streamlined workflow.</li><li>Drive continuous improvement in inspection and testing processes and share best practices with the team.</li><li>Compile and present monthly testing reports.</li></ul><p><br></p>
