3 results for Help Desk Technician in Ames, IA

Service Desk - M365 | Technical Support

Des Moines, IA
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a skilled Service Desk specialist to provide technical support and exceptional customer service to end users. This long-term contract position is based in Des Moines, Iowa, and requires expertise in troubleshooting, incident management, and support for Microsoft 365 products. The ideal candidate will have a strong background in resolving technical issues and ensuring smooth operations of hardware, software, and business applications. Responsibilities: • Address and resolve service desk tickets related to desktops, laptops, mobile devices, peripherals, and software applications. • Provide support for Windows and macOS operating systems as well as commonly used business applications. • Handle user account setups, access requests, password resets, and basic identity management tasks. • Deliver technical assistance for Microsoft 365 tools, including Outlook, Teams, OneDrive, and SharePoint. • Manage hardware setup, configuration, imaging, and deployment for both new and existing employees. • Document, prioritize, and resolve incidents and service requests within the ticketing system. • Ensure timely responses and resolutions to meet established service level agreements. • Escalate complex issues to senior technicians or other IT teams, providing detailed documentation. • Follow established troubleshooting protocols and escalation procedures to resolve technical challenges effectively.
2026-03-10T00:00:00Z

Cable Technician

Ames, IA
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Cable Technician to join our team in Ames, Iowa. In this Contract to permanent position, you will play a key role in installing, troubleshooting, and maintaining cable systems in commercial environments. The ideal candidate has hands-on experience and a strong understanding of industry standards, with a focus on delivering quality results. Responsibilities: • Install and route Cat 5 and Cat 6 cables in commercial settings, including new construction and renovation projects. • Follow industry standards to ensure proper cable installation and maintenance. • Perform conduit bending, cable testing, and troubleshooting using digital multi-meters. • Conduct networking issue diagnostics and resolve connectivity problems. • Assemble and install server racks, patch panels, and related equipment in network closets. • Execute fiber cable tasks such as anaerobic terminations, splicing, and working with SC and LC connectors. • Read and interpret schematic diagrams and line drawings to ensure accurate installations. • Maintain compliance with safety protocols and quality standards during all projects. • Collaborate with team members to complete projects efficiently and meet client expectations.
2026-02-17T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-03-11T00:00:00Z