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2 results for Help Desk Support Manager in Alpharetta, GA
- Kennesaw, GA
- onsite
- Temporary
- 18 - 20 USD / Hourly
- We are looking for a dedicated Customer Support Engineer to join our team in Kennesaw, Georgia. In this long-term contract role, you will provide exceptional support to customers by addressing technical issues, analyzing energy systems, and ensuring the seamless delivery of energy management solutions. This position requires a proactive problem-solver who thrives in a fast-paced, customer-focused environment.<br><br>Responsibilities:<br>• Deliver outstanding support to clients via phone calls, emails, and ticketing systems, ensuring all issues are resolved promptly.<br>• Analyze energy management systems and related data to identify opportunities for optimization.<br>• Interpret technical documents such as wiring diagrams and as-built drawings to support troubleshooting and system improvements.<br>• Collaborate with internal teams, field operations, contractors, and vendors to ensure timely project completion.<br>• Maintain accurate documentation of work orders, incoming calls, and other updates to ensure proper record-keeping.<br>• Address technical problems by researching solutions, implementing fixes, or escalating issues when necessary.<br>• Build positive relationships with customers by demonstrating professionalism and empathy during interactions.<br>• Handle challenging situations, including upset customers or stressful calls, with composure and efficiency.<br>• Adapt to flexible work schedules and shift requirements as needed.<br>• Provide guidance and support to team members to ensure the overall success of the department.
- 2026-04-10T00:00:00Z
- Atlanta, GA
- onsite
- Contract / Temporary to Hire
- 38 - 44 USD / Hourly
- We are looking for a skilled Field Support Engineer to join our team in Atlanta, Georgia. In this Contract to permanent role, you will provide hands-on technical support to clients, ensuring infrastructure reliability and addressing both routine and complex IT issues. This opportunity is ideal for professionals who excel in troubleshooting, client interaction, and maintaining high operational standards.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for client systems, addressing hardware, software, and network-related issues.<br>• Diagnose and resolve problems with network infrastructure, cloud services, servers, and end-user devices.<br>• Handle incident and request management using ServiceNow, ensuring efficient resolution and excellent client communication.<br>• Monitor client environments through tools like LogicMonitor and Datto, proactively addressing alerts and system issues.<br>• Conduct root cause analysis to identify solutions for recurring outages and infrastructure challenges.<br>• Apply patches, remediate system alerts, and maintain the overall health of client environments.<br>• Escalate complex technical problems to senior engineers while ensuring continuity in client communication.<br>• Collaborate effectively with both technical and non-technical stakeholders to deliver a superior customer experience.<br>• Adhere to security protocols and documentation standards to ensure compliance with client and internal policies.
- 2026-03-18T00:00:00Z