4 Results for Help Desk Support Manager Jobs in Alpharetta, GA

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Help Desk Analyst II

Atlanta, GA
onsite
Temporary / Contract
26 - 29 USD / Hourly
The Help Desk II / IT Support Specialist provides Tier 2 technical support to end users across a Microsoft-based enterprise environment. This position is responsible for troubleshooting hardware, software, operating system, account access, network connectivity, and Microsoft 365 issues that require deeper investigation beyond Tier 1 support.The ideal candidate has strong Windows troubleshooting experience, understands Active Directory and Microsoft Entra ID, and is comfortable supporting users through a ticketing system while documenting issues and resolutions.Key Responsibilities<ul><li>Provide Tier 2 support for Windows 10/11 desktops, laptops, mobile devices, printers, and peripherals.</li><li>Troubleshoot Microsoft 365 applications including Outlook, Teams, OneDrive, and Office applications.</li><li>Support Active Directory and Microsoft Entra ID user accounts, groups, permissions, password resets, and account lockouts.</li><li>Troubleshoot VPN, Wi-Fi, TCP/IP, DNS, DHCP, and general network connectivity issues.</li><li>Support endpoint provisioning, software installation, imaging, and device configuration.</li><li>Assist with Microsoft Intune-managed devices and endpoint compliance issues.</li><li>Troubleshoot MFA, SSO, and authentication issues.</li><li>Work incidents and service requests through ServiceNow or a comparable ITSM platform.</li><li>Escalate infrastructure, networking, security, and application issues when necessary.</li><li>Maintain accurate ticket documentation and contribute to knowledge-base articles.</li></ul>
2026-10-05T00:00:00Z

IT Support Analyst

Atlanta, GA
onsite
Permanent / Full Time
70000 - 90000 USD / Yearly
Robert Half is working with a client in the Atlanta-metro area for a IT Support Analyst. <ul><li>Provide Level 1 and Level 2 technical support to end users for hardware, software, and network-related issues.</li><li>Diagnose and resolve desktop, laptop, printer, mobile device, and application problems.</li><li>Install, configure, and maintain operating systems, software applications, and peripheral devices.</li><li>Manage user accounts, permissions, and access controls through Active Directory and Microsoft 365.</li><li>Respond to and resolve service desk tickets within established SLAs.</li><li>Troubleshoot network connectivity issues including LAN, WAN, VPN, and Wi-Fi.</li><li>Perform system upgrades, patches, and software deployments.</li><li>Document incidents, solutions, and technical procedures in knowledge base systems.</li><li>Support onboarding and offboarding activities, including equipment setup and account provisioning.</li><li>Monitor IT systems to identify potential issues and implement preventive solutions.</li><li>Collaborate with infrastructure, security, and application teams to resolve complex technical issues.</li><li>Provide end-user training and technical guidance to improve productivity.</li></ul>
2026-10-01T00:00:00Z

Senior IT Support Specialist

Atlanta, GA
onsite
Temporary / Contract
29 - 33 USD / Hourly
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
2026-10-05T00:00:00Z

Service Management Centre Analyst

Alpharetta, GA
onsite
Temporary / Contract
26 - 30 USD / Hourly
We are looking for a Service Management Centre Analyst to serve as a central coordination point during production incidents and service disruptions. This role is focused on incident coordination, communication, escalation management, and service restoration rather than hands-on technical troubleshooting. Key Responsibilities:· Act as the central coordination point during production incidents and service disruptions.· Lead and facilitate major incident bridge calls involving technical and business stakeholders.· Coordinate technical teams and drive restoration activities through incident resolution.· Assess business impact and ensure appropriate escalation of critical issues.· Maintain situational awareness throughout the incident lifecycle.· Deliver timely and effective incident communications to stakeholders.· Monitor the health and performance of business-critical applications and services.· Analyze events, alerts, and operational data to identify service-impacting issues.· Coordinate proactive actions to minimize service disruptions and prevent incidents.· Support operations across hybrid-cloud and on-premises environments.· Support Incident, Event, Change, Problem, and Major Incident Management processes.· Maintain accurate and complete records within ServiceNow.· Ensure adherence to ITIL-based service management practices.· Promote operational excellence through process consistency and discipline.· Facilitate Root Cause Analysis (RCA) activities following major incidents.· Coordinate post-incident reviews and corrective action planning.· Identify recurring issues, trends, and opportunities for process improvement.· Drive accountability for long-term resolutions and preventative measures.· Contribute to automation, operational maturity, and service improvement initiatives.
2026-09-30T00:00:00Z

4 results for Help Desk Support Manager in Alpharetta, GA