14 Results for Customer Experience Specialist Jobs in Alpharetta, GA

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Customer Service & Order Processing Specialist

Buford, GA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Our client, a growing manufacturer and distributor, is seeking a Customer Service & Order Processing Specialist to support customer order management. This role is ideal for candidates with experience in order entry, order processing, customer service, customer support, logistics, inventory management, supply chain, inside sales support, or account coordination. The ideal candidate is highly detail-oriented and enjoys managing the full order lifecycle, from purchase order entry and inventory verification to shipment tracking and customer communication. Experience with SAP, ERP systems, freight coordination, invoicing, and order management is highly preferred. Responsibilities<ul><li>Process and enter customer orders accurately</li><li>Verify order details including quantities, pricing, serial numbers, inventory availability, and delivery requirements</li><li>Manage order processing, order tracking, order status updates, and customer order fulfillment</li><li>Coordinate with warehouse, shipping, logistics, and operations teams to ensure on-time delivery</li><li>Generate sales orders, invoices, credit memos, Bills of Lading (BOLs), and shipping documentation</li><li>Provide customers with inventory availability, shipment tracking, freight quotes, and delivery updates</li><li>Assist with freight claims, returns, shipping discrepancies, and customer issue resolution</li><li>Maintain accurate customer, inventory, and order management records</li><li>Support customer accounts through professional phone and email communication</li><li>Partner with internal departments to deliver exceptional customer service and operational support</li></ul>
2026-09-22T00:00:00Z

Customer Collections Specialist

Duluth, GA
onsite
Temporary to Hire
21.85 - 25.3 USD / Hourly
We are looking for a customer-focused, detail-oriented individual to join our team in Duluth, Georgia, in a contract-to-permanent opportunity. This role is ideal for someone who can balance account follow-up with strong service skills, helping customers resolve outstanding balances while preserving positive business relationships. The position supports daily accounts receivable activities and works closely with cross-functional partners to address billing questions, payment issues, and account concerns. Responsibilities: • Oversee a portfolio of customer accounts and communicate regularly with clients regarding overdue balances and payment status. • Record outreach activity, payment discussions, and account changes accurately within accounting platforms and internal records. • Collaborate with billing, accounts receivable, sales, and customer service teams to investigate and resolve account discrepancies. • Arrange and track payment plans when appropriate, ensuring commitments are documented and followed through. • Assist with reconciling account balances and support the proper posting and application of incoming payments. • Identify severely past-due or higher-risk accounts and raise them to management for further review. • Maintain organized account files and ensure supporting documentation remains current and accurate. • Contribute to month-end accounts receivable tasks and reporting as business needs require.
2026-10-05T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Temporary to Hire
20.9 - 22 USD / Hourly
We are looking for a Customer Service Representative to join our on-site team in Atlanta, Georgia. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized under pressure, and enjoys helping callers find the right support. In this permanent role, you will manage inbound inquiries, research information across internal systems, and document each interaction with accuracy and discretion. Responsibilities: • Manage a high volume of incoming calls and connect each caller with the appropriate department, advisor, team member, or shared services contact. • Build a strong understanding of internal teams, business functions, and staff roles to ensure inquiries are directed correctly and without delay. • Use internal databases and support tools to research fund-related questions and identify the best resource for each request. • Record call activity thoroughly and accurately so reporting and operational review needs are consistently supported. • Protect confidential donor, account, and conversation details by following privacy standards and handling information with care. • Respond to questions and concerns in a courteous, calm, and attentive manner while delivering a positive customer experience. • Maintain complete and organized records of customer interactions in accordance with established procedures and documentation standards. • Provide additional administrative and customer support assistance as needed to help the team meet service expectations.
2026-10-07T00:00:00Z

Customer Service Representative

Gainesville, GA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Are you a detail-oriented professional with experience in order processing, customer service, logistics coordination, sales support, or order management?Do you thrive in fast-paced environments where communication and customer satisfaction are critical?Do you have a knack for keeping orders moving, resolving customer issues, and spotting inaccuracies? We're partnering with client in the area who is seeking a Customer Service Representative to join their team. This position plays a key role in ensuring customer orders are processed accurately, inventory is verified, shipments are coordinated, and customers receive exceptional support throughout the order lifecycle. Why This Opportunity?<ul><li>Contract-to-hire position with long-term career potential</li><li>Stable Monday-Friday schedule (8:30 AM - 5:00 PM)</li><li>Opportunity to gain experience with SAP and business operations</li><li>Exposure to customer service, logistics, inventory, shipping, and order management functions</li><li>Collaborative team culture</li><li>Growing organization with opportunities for training and advancement</li></ul>What You'll Do:<ul><li>Process and enter customer orders with a high degree of accuracy</li><li>Review purchase orders and verify quantities, pricing, serial numbers, and product information</li><li>Coordinate with warehouse and operations teams to ensure timely order fulfillment</li><li>Provide customers with order status updates, shipment tracking information, and inventory availability</li><li>Assist with freight claims and resolve shipment discrepancies</li><li>Monitor and maintain accurate customer, order, and inventory records</li><li>Respond to customer inquiries professionally via phone and email</li><li>Support the overall customer experience by proactively identifying and resolving order-related issues</li><li>Identify and resolve order-related issues while maintaining a high level of customer satisfaction</li></ul>
2026-09-22T00:00:00Z

Customer Service Representative

Atlanta, GA
onsite
Temporary to Hire
18 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a medical devices organization in Atlanta, Georgia in a Contract to Permanent capacity. In this role, you will assist customers with product-related questions, resolve service concerns, and provide thoughtful support that builds confidence in the company’s offerings. This opportunity is ideal for someone who thrives in a high-volume environment, communicates clearly, and enjoys combining customer care with technical problem-solving. Responsibilities: • Respond to incoming customer inquiries by phone or other support channels, delivering timely and attentive assistance. • Investigate service concerns and technical issues, identify root causes, and work toward effective resolutions while meeting service expectations. • Record customer conversations, case details, and follow-up actions accurately within internal platforms such as Salesforce. • Route complex or unresolved matters to the appropriate teams to ensure issues are addressed completely and efficiently. • Explain products, services, and basic troubleshooting steps in a clear manner that helps customers feel informed and supported. • Maintain a positive customer experience by handling each interaction with patience, accuracy, and care. • Balance multiple tasks in a fast-paced setting while staying aligned with productivity, quality, and response metrics.
2026-09-16T00:00:00Z

Customer Service Representative (Order Entry)

Flowery Branch, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a detail-oriented Customer Service Representative or Order Entry Specialist to support order processing and customer communication for a growing commercial equipment business in Flowery Branch, Georgia. This contract position has the potential to become permanent and is ideal for someone who enjoys balancing administrative accuracy with responsive service and can keep orders, shipping details, and customer records organized in a fast-moving environment. The person in this role will work closely with operations and warehouse teams to help ensure timely fulfillment, accurate documentation, and a positive customer experience. Responsibilities:• Process incoming customer orders with accuracy, confirm item availability, and enter complete order details into company systems.• Communicate with customers regarding order progress, shipping timelines, freight costs, and any updates that may affect delivery expectations.• Prepare sales documentation such as orders, invoices, bills of lading, and related shipment records needed for outbound deliveries.• Coordinate with warehouse and operations personnel to support smooth order fulfillment and maintain alignment on inventory status.• Review customer account information, including credit-related details, to help ensure orders are released appropriately.• Handle product return documentation, issue credit memos when applicable, and maintain organized records for transactional activity.• Respond promptly to customer questions, messages, and service concerns with professionalism and a solutions-focused approach.• Support freight claim processing for damaged shipments and help document resolution steps accurately.• Maintain orderly digital filing and customer record systems, including inventory and transaction documentation stored electronically.• Provide current inventory information upon request and assist with record accuracy through ongoing cross-functional communication.
2026-09-29T00:00:00Z

Account Specialist

Atlanta, GA
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for an Account Service Specialist to support core financial operations for a medical devices organization in Atlanta, Georgia. This contract-to-permanent opportunity is ideal for someone who enjoys working across billing, receivables, payables, and account balancing activities while maintaining accuracy in a fast-paced environment. The person in this role will help keep financial records current, resolve discrepancies efficiently, and contribute to dependable day-to-day accounting support. Responsibilities:• Manage invoice processing, payment tracking, and vendor account activity to help ensure timely accounts payable operations.• Oversee customer billing and collections support by preparing accurate invoices, monitoring outstanding balances, and following up on receivable items.• Reconcile account activity by reviewing transactions, researching variances, and correcting discrepancies in financial records.• Maintain organized accounting documentation and update financial data to support reporting accuracy and audit readiness.• Partner with internal teams to address billing questions, payment issues, and account-related concerns in a prompt and effective manner.• Assist with routine accounting tasks that support month-end close and general financial operations.• Monitor account details and identify irregularities that may require adjustment, escalation, or further review.
2026-10-02T00:00:00Z

Content Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Job Title: Content Marketing SpecialistLocation: Atlanta, GAJob Type: ContractWork Arrangement: OnsiteSchedule: Monday–Friday, standard business hoursJob SummaryWe are seeking a creative and strategic Content Marketing Specialist to develop and execute content across digital and marketing channels. The ideal candidate combines strong writing skills with an understanding of audience engagement, brand voice, SEO, and content performance.Key Responsibilities<ul><li>Develop written and visual content for websites, blogs, email, social media, and marketing campaigns</li><li>Write and edit compelling, brand-aligned copy for multiple audiences</li><li>Collaborate with marketing, creative, product, and subject matter experts</li><li>Research topics, audiences, competitors, and industry trends</li><li>Support SEO-focused content development and optimization</li><li>Manage content calendars and publishing schedules</li><li>Repurpose long-form content into social, email, and other digital formats</li><li>Review and proofread marketing materials for accuracy, grammar, and brand consistency</li><li>Monitor content performance and recommend improvements</li><li>Assist with campaign messaging, landing pages, presentations, and sales enablement content</li><li>Use AI-assisted tools responsibly to improve content development and workflow efficiency</li></ul>
2026-09-18T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Lifecycle Marketing Specialist — HubSpot / SFMC Expert (6–9 Month Contract)Location: Atlanta, GA (Midtown — Hybrid: 3 Days Onsite / 2 Days Remote)Position Type: 6–9 Month W2 ContractSchedule: Full-Time (40 hrs/week) About the RoleWe are seeking an analytical, growth-minded Lifecycle Marketing Specialist with deep hands-on expertise in HubSpot (Marketing Hub Enterprise) or Salesforce Marketing Cloud (SFMC). In this role, you will take full ownership of automated customer journeys—optimizing cross-channel touchpoints across email, SMS, push notifications, and in-app messaging to drive activation, retention, and customer lifetime value (LTV). Working 3 days onsite in our Midtown Atlanta office, you will partner closely with marketing, product, and data teams to build, test, and scale sophisticated lifecycle strategies within your platform of expertise. Key Responsibilities<ul><li>Journey Building & Automation: Map, architect, and deploy complex end-to-end automation workflows (HubSpot Workflows or SFMC Journey Builder) covering onboarding, activation, cross-sell/upsell, and win-back strategies.</li></ul> <ul><li>Email & Multi-Channel Execution: Design and execute targeted dynamic campaigns using email templates, dynamic blocks, and integrated SMS/push messaging.</li></ul> <ul><li>A/B Testing & Optimization: Lead structured experimentation roadmaps across subject lines, send-time optimization, content variations, and journey paths to continuously improve open, click, and conversion rates.</li></ul> <ul><li>Analytics & Performance Tracking: Track key lifecycle KPIs (LTV, churn rate, repeat conversions, deliverability) using platform dashboards (HubSpot Analytics / SFMC Datorama/Reports) to present weekly insights and optimization plans..</li></ul>
2026-09-18T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-10-07T00:00:00Z

Lifecycle Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking an execution-focused Lifecycle Marketing Specialist to join our team for a 9-month contract engagement. In this role, you will act as an embedded extension of the Lifecycle Marketing team, focusing on building automated nurture programs, scaling our communications infrastructure, and improving execution velocity across our marketing technology stack.
2026-09-29T00:00:00Z

Digital Marketing Specialist

Atlanta, GA
onsite
Temporary / Contract
0 - 0 USD / Yearly
Job Title: Digital Marketing SpecialistLocation: Atlanta, GAJob Type: ContractWork Arrangement: OnsiteSchedule: Monday–Friday, standard business hoursJob SummaryWe are seeking a Digital Marketing Specialist to support the execution and optimization of digital marketing initiatives across multiple channels. This is an excellent opportunity for a hands-on marketer who enjoys working across campaigns, content, analytics, and digital platforms in a fast-paced environment.Key Responsibilities<ul><li>Execute digital marketing campaigns across paid, owned, and earned channels</li><li>Support paid search, paid social, email, SEO, and website initiatives</li><li>Coordinate campaign launches, timelines, creative assets, and deliverables</li><li>Monitor campaign performance and identify opportunities for optimization</li><li>Analyze website and campaign data using tools such as GA4, Google Ads, and social platforms</li><li>Assist with content updates across websites, landing pages, and digital channels</li><li>Collaborate with creative, content, sales, and other cross-functional teams</li><li>Develop campaign reports and presentations for internal stakeholders</li><li>Support A/B testing and other initiatives designed to improve engagement and conversion</li><li>Maintain marketing calendars, documentation, and campaign tracking</li></ul>
2026-09-18T00:00:00Z

Patient Support Associate

Marietta, GA
onsite
Temporary to Hire
16 - 18 USD / Hourly
We are looking for a Patient Support Associate to join a non-profit healthcare environment in Marietta, Georgia on a contract basis with the potential for a permanent role. This position supports patient registration and front-desk operations by guiding patients through appointments, documentation, and payment processes while creating a welcoming experience. The role also works closely with student interns, faculty, and clinic staff to help maintain accurate records, organized workflows, and responsive service across the clinic. Responsibilities: • Welcome patients and visitors, provide clear information about clinic services, and support a positive experience from arrival through check-out. • Coordinate follow-up visits at check-out, prepare required paperwork, and enter patient details accurately into the electronic records system. • Process copays, deductibles, and outstanding balances, ensuring payments are recorded correctly and receipts are issued promptly. • Reconcile daily cash and payment activity by matching collected funds with batch postings and reporting documentation. • Maintain patient charts, visit documentation, and related files so records remain complete, current, and stored in the proper location. • Partner with other clinic departments to route records appropriately while protecting confidentiality and following applicable organizational guidelines. • Assist with compiling clinic-related reports and provide administrative support for special assignments as needed. • Keep front office and shared work areas clean, orderly, and ready for daily patient activity, and report malfunctioning equipment without delay. • Communicate professionally with patients, faculty, and student interns while responding attentively to questions and service needs.
2026-09-18T00:00:00Z

Senior IT Support Specialist

Atlanta, GA
onsite
Temporary / Contract
29 - 33 USD / Hourly
The Help Desk III / Senior IT Support Specialist serves as a senior escalation point for complex end-user, endpoint, identity, Microsoft 365, and infrastructure-related issues. This role bridges traditional desktop support and systems administration and is expected to independently troubleshoot issues across endpoints, identity, networking, and enterprise applications. The ideal candidate has advanced troubleshooting skills and experience supporting Microsoft Intune, Entra ID, Active Directory, Microsoft 365, PowerShell, and enterprise endpoint environments. Key Responsibilities Serve as an escalation point for Tier 1 and Tier 2 support teams. Troubleshoot complex Windows, Microsoft 365, identity, endpoint, and network issues. Administer Active Directory users, groups, permissions, Group Policy, and computer objects. Support Microsoft Entra ID, MFA, SSO, Conditional Access, and identity-related issues. Administer and troubleshoot Microsoft Intune-managed endpoints. Support Windows Autopilot provisioning and application deployments. Troubleshoot TCP/IP, DNS, DHCP, VPN, VLAN, wireless, and LAN connectivity issues. Develop PowerShell scripts to automate repetitive support and administrative tasks. Assist Systems and Network teams with infrastructure troubleshooting and project work. Perform root-cause analysis for recurring technical issues. Create technical documentation, SOPs, and knowledge-base articles. Mentor entry level Help Desk and Desktop Support technicians.
2026-10-05T00:00:00Z

14 results for Customer Experience Specialist in Alpharetta, GA