<p>Customer Support Associate</p><p><strong>Location: </strong>Pipersville, PA</p><p><strong>Schedule: </strong>Monday–Friday, 8:00 AM – 5:00 PM</p><p><strong>Type: </strong>Full-Time, Temporary-to-Hire (Initial Onsite Requirement; Hybrid Potential Later)</p><p><strong>Overview:</strong> A medical equipment distributor based in Pipersville is seeking a proactive and detail-oriented Customer Support Associate to join their team. This role will begin fully onsite, with the potential to transition into a hybrid schedule once training and performance milestones are met. The ideal candidate will have strong communication skills, experience working in a fast-paced environment, and familiarity with order processing, customer service support, and accounting-related tasks.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Customer Support</p><p>• Serve as the first point of contact for incoming phone calls and customer inquiries.</p><p>• Enter and process sales orders, verify pricing, and send confirmations to customers.</p><p>• Generate purchase orders to vendors and track shipments to ensure timely delivery.</p><p>• Keep customers and sales representatives informed of order status and delivery timelines, including updating internal CRM systems.</p><p>• Assist with inventory control, including preparing shipments, receiving product, and ordering replacement stock as needed.</p><p>• Maintain and update records for equipment sales, warranties, and related documentation.</p><p>• Prepare and distribute weekly sales order status reports.</p><p>• Organize and maintain sales literature and marketing materials.</p><p><br></p><p>Accounts Receivable</p><p>• Create and send invoices for parts and accessory sales.</p><p>• Monitor and follow up on past due payments.</p><p>• Process deposits and record customer payments.</p><p>• Maintain organized filing of closed receivables.</p><p><br></p><p>Accounts Payable</p><p>• Receive and distribute vendor invoices.</p><p>• Enter bills into QuickBooks and process expense submissions.</p><p>• Send ACH notifications and update related payables records.</p><p>• Record commissions for service-related sales.</p><p>• Maintain organized filing of closed payables.</p><p>Administrative Support</p><p>• Provide backup support to customer service and internal sales staff during peak periods or absences.</p><p>• Assist with general office support, supply ordering, and special projects as assigned.</p>
<p><strong>Job Title:</strong> Technical Program Manager IV </p><p><strong>Service Type:</strong> Temporary / Contract (8 weeks)</p><p><strong>Location:</strong> Philadelphia, PA </p><p><strong>Position Overview</strong></p><p>We are seeking a highly experienced <strong>Technical Program Manager IV</strong> to lead and manage complex, enterprise-wide IT programs consisting of multiple interrelated projects. This role is ideal for a strategic thinker with deep expertise in program management, stakeholder engagement, and cross-functional leadership.</p><p>As a senior-level contractor, you will be responsible for developing program strategies, aligning them with business objectives, and ensuring successful delivery across the IT portfolio. You will collaborate with IT and business leadership to drive integration, manage scope and budgets, and ensure timely execution of initiatives that support enterprise goals.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead one or more complex IT programs, each consisting of multiple projects.</li><li>Develop and maintain high-level program strategies and business cases.</li><li>Ensure integration and alignment of projects within the broader enterprise roadmap.</li><li>Adjust project scope, timelines, and budgets based on evolving business needs.</li><li>Communicate program direction, strategy, and updates to IT and business leadership.</li><li>Deliver all projects within the portfolio on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and provide guidance to project managers on necessary adjustments.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Apply advanced knowledge of project management methodologies and tools.</li><li>Provide leadership and oversight to project managers, team leads, and support staff.</li></ul>
