We are looking for an experienced Software Developer to lead the design, implementation, and delivery of cutting-edge enterprise technology solutions. This role requires a strong grasp of architectural principles, modern development practices, and emerging technologies. Based in West Trenton, New Jersey, this position offers an exciting opportunity to work on transformative projects that align technology with business strategies.<br><br>Responsibilities:<br>• Design and implement enterprise technology solutions, ensuring scalability, security, and performance.<br>• Develop and document architectural patterns across various levels, including logical, physical, and operational design.<br>• Lead technical evaluations and create proofs of concept for new tools, frameworks, and technologies.<br>• Collaborate with cross-functional IT teams to ensure alignment with enterprise-wide goals and objectives.<br>• Stay updated on emerging technologies and incorporate them into scalable, innovative solutions.<br>• Promote best practices in software design, including object-oriented programming and design patterns.<br>• Manage the integration of APIs, messaging frameworks, and third-party services into enterprise systems.<br>• Provide hands-on leadership for large-scale projects and strategic initiatives.<br>• Engage with vendors and partners to ensure SLA commitments and accelerate project timelines.<br>• Participate in architecture reviews and ensure alignment with long-term business strategies.
We are looking for an experienced Security Manager to oversee and enhance our organization's cloud and infrastructure operations in West Trenton, New Jersey. This role requires a highly skilled individual capable of leading technical teams, developing strategic roadmaps, and ensuring compliance with security policies and standards. The ideal candidate will possess strong leadership capabilities, technical expertise, and a proactive approach to addressing cybersecurity challenges.<br><br>Responsibilities:<br>• Lead cloud operations and provide technical expertise for infrastructure engineering projects, including IaaS, PaaS, and SaaS.<br>• Act as a liaison between technical teams and business units, offering guidance on complex system designs and implementations.<br>• Research emerging technologies and develop roadmaps for infrastructure and desktop solutions aligned with business objectives.<br>• Manage and mentor team members, fostering collaboration and ensuring alignment with organizational goals.<br>• Oversee incident response efforts, monitor cybersecurity events, and provide escalation support for critical issues.<br>• Evaluate team performance and provide constructive feedback, addressing conflicts or performance concerns as needed.<br>• Collaborate with IT teams and vendors to troubleshoot hardware and software issues, ensuring optimal server performance.<br>• Create and maintain disaster recovery documentation, participating in regular testing and recovery procedures.<br>• Implement end-user technology strategies that enhance operational continuity and efficiency.<br>• Ensure adherence to policies, procedures, and standards across all infrastructure and security initiatives.
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
<p>We are looking for a highly skilled Sr. Programmer Analyst to join our team. In this role, you will contribute to the development and maintenance of critical Windows and web-based applications while ensuring robust system architecture and performance. This position offers an excellent opportunity to work on complex projects, collaborate with team members, and enhance business processes through innovative technology solutions.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Windows and web-based applications using C#, .NET Framework, and related technologies.</p><p>• Design and implement system architecture and application solutions that meet business requirements.</p><p>• Analyze technical specifications and recommend effective technology solutions to optimize performance.</p><p>• Collaborate with project leads and team members to ensure software designs align with organizational goals.</p><p>• Provide ongoing support for production applications, addressing varying business needs on a scheduled basis.</p><p>• Document source code and prepare project estimates to support project management plans.</p><p>• Evaluate hardware and software environments, ensuring seamless integration and adaptability to changes.</p><p>• Guide entry-level team members and assist peer business units to promote a collaborative work environment.</p><p>• Conduct code coverage testing, automate unit and regression testing, and ensure compliance with accessibility standards.</p><p>• Stay updated on emerging technologies, including cloud-based database solutions, cybersecurity practices, and mobile app development.</p>
We are looking for an experienced Applications Architect to join our team in West Trenton, New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.<br><br>Responsibilities:<br>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.<br>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.<br>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.<br>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.<br>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.<br>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.<br>• Develop and maintain technical documentation to streamline implementation processes.<br>• Partner with product managers and engineering teams to align technology solutions with business priorities.<br>• Monitor system performance and address any architectural challenges.<br>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies.
<p>The <strong>AI Adoption & Advocacy Coordinator</strong> is a key contributor to the organization's digital transformation efforts. This role focuses on promoting AI initiatives, fostering internal engagement, and building a culture of innovation. The Coordinator will lead communication strategies, support knowledge sharing, and cultivate communities of practice to drive AI adoption across the enterprise.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Develop and manage internal communications to highlight AI initiatives and updates.</li><li>Facilitate cross-functional knowledge sharing and best practices related to AI.</li><li>Build and support communities of practice focused on AI and emerging technologies.</li><li>Track and report on AI usage, adoption metrics, and organizational impact.</li><li>Partner with stakeholders to identify and support AI integration opportunities.</li><li>Assist in change management efforts to enhance understanding and engagement.</li><li>Organize training sessions, workshops, and events to promote AI literacy and advocacy.</li></ul><p><br></p>
<p>We are looking for an experienced Technical Lead to oversee and guide technical operations in North Brunswick, New Jersey. This role involves managing a diverse team, ensuring quality standards, and driving innovation in product development. The ideal candidate will thrive in a collaborative environment and possess strong leadership skills to manage technical projects effectively.</p><p><br></p><p>Responsibilities:</p><ul><li>Lead and mentor the U.S.-based technical team across multiple sites, driving professional development and team growth.</li><li>Manage quality control systems and champion continuous improvement to optimize operational performance.</li><li>Ensure adherence to internal standards and maintain robust quality management systems.</li><li>Partner with global technical teams to develop and enforce standardized practices.</li><li>Act as the primary technical contact for key clients, delivering customized solutions and addressing specific needs.</li><li>Strategically allocate resources across technical projects to align with business objectives and timelines.</li></ul>
We are looking for a skilled Technical Engineer to specialize in the configuration, optimization, and support of the Coupa platform. This role focuses on supplier enablement and integrations, requiring expertise in cXML protocols and procurement workflows. This is a long-term contract position based in Willow Grove, Pennsylvania.<br><br>Responsibilities:<br>• Configure and maintain Coupa modules such as Purchasing, Invoicing, Sourcing, Contract Lifecycle Management, and Supplier Management.<br>• Manage system settings, user roles, approval workflows, and custom fields to ensure platform efficiency.<br>• Collaborate with stakeholders to gather requirements and implement enhancements tailored to business needs.<br>• Monitor system performance, troubleshoot technical issues, and provide ongoing support.<br>• Lead supplier onboarding processes, ensuring smooth integration into the Coupa platform.<br>• Design, implement, and support cXML-based integrations for purchase orders, invoices, and catalogs.<br>• Coordinate testing and validation of cXML transactions between suppliers and internal teams.<br>• Maintain detailed documentation for integration specifications and onboarding procedures.<br>• Work closely with Procurement, Finance, and IT teams to align system capabilities with organizational goals.<br>• Provide training and support to end-users and suppliers, while staying up-to-date with Coupa updates and industry best practices.
We are looking for a skilled Systems Administrator to oversee the installation, configuration, and maintenance of hardware and software systems. This role involves ensuring optimal performance, security, and reliability of the organization's IT infrastructure while adhering to established standards. The ideal candidate will have a proactive approach to technical research and innovation to enhance system capabilities.<br><br>Responsibilities:<br>• Manage and maintain the organization's Active Directory structure to ensure seamless user authentication and resource management.<br>• Configure, monitor, and troubleshoot Windows Server environments to ensure stability and security.<br>• Provide support and administration for systems running Windows 10, ensuring user productivity and system efficiency.<br>• Oversee the deployment, operation, and maintenance of Dell Technologies hardware to meet organizational needs.<br>• Administer Citrix technologies to facilitate secure and efficient remote access solutions.<br>• Implement and manage cloud-based services within Azure to optimize performance and scalability.<br>• Leverage artificial intelligence tools, including Copilot, to enhance system functionality and efficiency.<br>• Conduct regular system updates, patches, and backups to safeguard data and maintain compliance.<br>• Collaborate with teams to identify and address technical challenges, ensuring smooth system operations.<br>• Research and integrate new technologies to drive innovation and improve infrastructure capabilities.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are offering an exciting opportunity for a Database Administrator in the Hi Tech Engineering industry, located in Basking Ridge, New Jersey. The role involves the management of database systems, ensuring their optimal function and security. This position is an integral part of our team, and we are looking for someone who can effectively maintain and improve our database infrastructure.<br><br>Responsibilities:<br><br>• Manage and maintain cloud-based Data Integration tools, such as Azure Data Factory and Informatica IICS.<br>• Utilize enterprise job scheduler and orchestration tools for efficient task management.<br>• Employ enterprise Managed File Transfer tool (Cleo Harmony or equivalent) to securely transfer files.<br>• Oversee and maintain MS SQL Server DB, Azure SQL DB, and SQL DB Managed Instance.<br>• Design, implement, and maintain Business Intelligence systems and dashboards.<br>• Analyze existing systems and provide quick solutions to resolve issues and meet new requirements.<br>• Apply knowledge and experience in the pharmaceutical industry to enhance database operations.<br>• Utilize Java programming language for database-related tasks.<br>• Administer and optimize database systems for EO/IR systems, Microsoft Azure, Microsoft SQL Server, MySQL, and other relevant platforms.<br>• Implement backup technologies, cluster analysis, configuration management, and design controls for database administration.
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
We are looking for a skilled Systems Engineer to join our team in Willow Grove, Pennsylvania. This role requires a proactive individual who can handle complex technical challenges, design and implement robust infrastructure solutions, and contribute to the optimization of systems and networks for our clients. If you thrive in a dynamic environment and have a passion for delivering high-quality technical solutions, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary escalation point for resolving advanced technical issues and critical incidents.<br>• Diagnose and support Windows Server, Microsoft 365, and Azure Active Directory environments.<br>• Configure, manage, and optimize virtualization platforms such as Hyper-V and VMware.<br>• Design and secure network infrastructure components, including routers, firewalls, and switches.<br>• Conduct root cause analysis and implement measures to prevent recurring technical and security issues.<br>• Manage backup solutions, disaster recovery systems, and security platforms in compliance with policies and service-level agreements.<br>• Participate in on-call rotations to provide after-hours support as needed.<br>• Deliver infrastructure projects, including Office 365 and Google Workspace implementations and data migrations.<br>• Plan and execute network setups and upgrades for new and existing clients.<br>• Ensure accurate documentation and process adherence during project handoffs and updates.
We are looking for a skilled Low Voltage Systems Technician to join our team in Dayton, New Jersey. This role involves installing, programming, and maintaining advanced low voltage systems and home automation solutions for residential and small commercial projects. If you have a passion for technology and hands-on experience in this field, we encourage you to apply.<br><br>Responsibilities:<br>• Install, configure, and maintain low voltage systems such as structured wiring, audio/video setups, security systems, and home automation technologies.<br>• Program and integrate home automation platforms, including Control4, Crestron, Lutron, Savant, or similar systems.<br>• Perform wiring tasks, including running cables, terminating connections, and ensuring compliance with electrical codes.<br>• Set up and optimize Wi-Fi networks using equipment such as Ubiquiti to achieve seamless connectivity.<br>• Troubleshoot and resolve technical issues related to system installations and integrations.<br>• Conduct site surveys and assessments to ensure proper system design and implementation.<br>• Maintain accurate documentation of installations, configurations, and maintenance activities.<br>• Collaborate with clients and team members to deliver high-quality solutions tailored to specific needs.<br>• Adhere to safety standards and protocols while working in confined spaces or at heights.<br>• Travel to job sites as needed to complete installations and service calls.
We are looking for an experienced Software Developer to join our team in Philadelphia, Pennsylvania. In this role, you will contribute to the design, development, and maintenance of cutting-edge software solutions within the healthcare industry. This is a long-term contract position that offers an excellent opportunity to work on innovative projects and make a meaningful impact.<br><br>Responsibilities:<br>• Develop and maintain software applications using .NET technologies, including C# and ASP.NET.<br>• Write clean, efficient, and well-documented code to meet project requirements.<br>• Collaborate with cross-functional teams to design and implement new features and functionalities.<br>• Monitor and optimize software performance to ensure reliability and scalability.<br>• Troubleshoot and resolve technical issues in existing systems.<br>• Participate in code reviews, ensuring adherence to industry standards and best practices.<br>• Implement robotic systems and processes to enhance automation and efficiency.<br>• Stay updated with emerging technologies and incorporate them into development practices.<br>• Conduct testing to ensure software quality and functionality.<br>• Provide technical support and guidance to team members and stakeholders.
<p><strong>Job Title:</strong> Technical Project Manager II (Agile, Scrum) – Contractor</p><p> <strong>Location:</strong> Philadelphia, PA (Hybrid – 4 days onsite per week)</p><p> <strong>Duration:</strong> 29 Weeks</p><p> <strong>Employment Type:</strong> Contract</p><p><strong>Position Overview</strong></p><p>We are seeking a highly skilled <strong>Technical Project Manager II</strong> with a strong background in Agile and Scrum methodologies to lead complex, enterprise-level IT programs. This role requires a strategic thinker and servant leader who can drive cross-functional teams toward successful delivery of technical services and software solutions.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead and manage one or more enterprise-wide IT programs consisting of multiple projects.</li><li>Develop program strategies, business cases, and high-level project plans.</li><li>Ensure integration and alignment of projects with business goals, adjusting scope, timing, and budgets as needed.</li><li>Provide coaching on Agile processes and tools to team members.</li><li>Enact and uphold Scrum values and practices across teams.</li><li>Deliver projects on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and recommend adjustments to project plans.</li><li>Communicate program strategy, direction, and changes to IT and business leadership.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Manage technical service engineering programs to meet product/service objectives.</li><li>Coordinate across engineering and development teams to ensure successful deployment and sustainability.</li><li>Identify delivery risks and drive mitigation strategies.</li></ul>
We are looking for a skilled Business Intelligence (BI) Engineer to join our team in Jenkintown, Pennsylvania. As a key contributor, you will design, develop, and implement advanced data solutions to support business analytics and decision-making processes. This role requires a strong technical background and a collaborative mindset to drive innovation and optimize data platforms.<br><br>Responsibilities:<br>• Design and implement dimensional and semantic data models to enhance business analytics and reporting capabilities.<br>• Develop and optimize data pipelines using modern orchestration tools like Apache Airflow or Azure Data Factory.<br>• Create and manage interactive dashboards and visualizations using Power BI, ensuring accuracy and usability.<br>• Leverage Microsoft Fabric architecture to integrate centralized semantic models and external data platforms.<br>• Administer cloud-based data warehouses like Azure Synapse or Snowflake, ensuring performance and scalability.<br>• Collaborate with cross-functional teams to address data governance, quality frameworks, and compliance standards.<br>• Utilize Python and data science libraries to process, analyze, and develop machine learning workflows.<br>• Implement DataOps methodologies, including CI/CD practices and version control for data solutions.<br>• Conduct advanced statistical analysis and predictive modeling to inform business strategies.<br>• Partner with stakeholders to translate technical concepts into actionable insights for diverse audiences.
<p><strong>Technical Project Manager – Flexera Software Asset Management Implementation</strong></p><p><strong>Overview:</strong></p><p> Seeking an experienced <strong>Technical Project Manager (TPM)</strong> to lead the implementation of <strong>Flexera</strong> for a large enterprise environment. This role focuses on establishing a centralized SAM practice, managing vendors, stakeholders, and improving Software Asset Management. The ideal candidate has a strong background in Flexera implementations amongst other IT projects and enterprise software deployments.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop and manage project plans, timelines, and resources for SAM platform implementation.</li><li>Define scope, objectives, and deliverables with stakeholders.</li><li>Act as liaison between internal teams (IT, Security, Procurement) and external vendors.</li><li>Lead meetings, status reporting, and communication plans.</li><li>Oversee technical deployment, including architecture, configuration, and integrations (e.g., ServiceNow, Active Directory, Cloud).</li><li>Identify and mitigate risks; manage escalations.</li><li>Track budget and provide financial reporting.</li><li>Ensure documentation, testing, and operational handover are completed.</li></ul><p><br></p>
We are looking for an experienced Software Developer to join our team on a long-term contract basis. This role requires a highly skilled individual to lead technical projects, manage development activities, and ensure the seamless implementation of software solutions. Based in Princeton, New Jersey, this position offers the opportunity to collaborate with cross-functional teams and contribute to innovative technology initiatives.<br><br>Responsibilities:<br>• Lead the implementation of SonarQube across multiple DevOps platforms, ensuring smooth integration and functionality.<br>• Coordinate with various teams to gather project statuses and input files for operational efficiency.<br>• Analyze data and generate detailed reports to support management decision-making.<br>• Develop application features using Databricks, SQL, Python, and SonarQube.<br>• Manage releases through DevOps platforms, overseeing the deployment process and ensuring quality.<br>• Organize and streamline development processes by managing user stories and code repositories.<br>• Create and maintain technical documentation and standards to support development and operations.<br>• Utilize tools such as Jira and Git to manage workflows and track progress.<br>• Collaborate with stakeholders to ensure project milestones are met and deliverables align with business goals.<br>• Implement best practices for continuous integration and deployment pipelines.
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are in search of a Project Manager/Sr. Consultant with a strong background in the P& C insurance industry. The role is based in Princeton, New Jersey, and will involve managing various projects requiring skills in SQL, Atlassian Jira, Cisco Technologies, Cloud Technologies, CRM, and Database management among others.<br><br>Responsibilities:<br>• Manage and oversee various projects within the P& C insurance industry<br>• Utilize SQL and other relevant software for data management and analysis<br>• Use Atlassian Jira for project tracking and management<br>• Implement and manage Cisco Technologies within the scope of the project<br>• Oversee and manage the use of Cloud Technologies in project execution<br>• Handle and manage customer relationships through CRM <br>• Maintain accurate and up-to-date databases related to project management<br>• Implement Agile Scrum methodologies in project management<br>• Oversee and manage budget processes related to project execution<br>• Implement and manage change within the project scope and communicate changes effectively to all stakeholders.
<p><strong>Job Title:</strong> Technical Program Manager IV </p><p><strong>Service Type:</strong> Temporary / Contract (8 weeks)</p><p><strong>Location:</strong> Philadelphia, PA </p><p><strong>Position Overview</strong></p><p>We are seeking a highly experienced <strong>Technical Program Manager IV</strong> to lead and manage complex, enterprise-wide IT programs consisting of multiple interrelated projects. This role is ideal for a strategic thinker with deep expertise in program management, stakeholder engagement, and cross-functional leadership.</p><p>As a senior-level contractor, you will be responsible for developing program strategies, aligning them with business objectives, and ensuring successful delivery across the IT portfolio. You will collaborate with IT and business leadership to drive integration, manage scope and budgets, and ensure timely execution of initiatives that support enterprise goals.</p><p><strong>Key Responsibilities</strong></p><ul><li>Lead one or more complex IT programs, each consisting of multiple projects.</li><li>Develop and maintain high-level program strategies and business cases.</li><li>Ensure integration and alignment of projects within the broader enterprise roadmap.</li><li>Adjust project scope, timelines, and budgets based on evolving business needs.</li><li>Communicate program direction, strategy, and updates to IT and business leadership.</li><li>Deliver all projects within the portfolio on time, within budget, and aligned with strategic objectives.</li><li>Track key milestones and provide guidance to project managers on necessary adjustments.</li><li>Partner with senior business leaders to identify and prioritize IT opportunities.</li><li>Apply advanced knowledge of project management methodologies and tools.</li><li>Provide leadership and oversight to project managers, team leads, and support staff.</li></ul>
Key Responsibilities<br>• Own accountability for day-to-day help desk operations to ensure tickets are properly prioritized, assigned, and resolved within defined SLAs.<br>• Monitor ticket queues in PSA (Autotask) to maintain even workload distribution and ensure prompt ticket handling.<br>• Serve as the primary technical escalation point for Tier 1 technicians, offering guidance and assisting with complex issues.<br>• Provide Tier 2 technical support to resolve escalated service tickets for client systems, networks, and applications.<br>• Provide support and mentorship to Tier 1 staff, including informal coaching and daily technical assistance.<br>• Facilitate professional development of the help desk team by identifying training needs, collaborating on performance reviews conducted by VP of Technology, and acting as a liaison for the team to support career growth.<br>• Audit service desk ticket queues to proactively address potential issues with delays in resolution or ensure that adequate technical personnel are engaged in issue resolution. <br>• Perform follow-up to ensure that issues have been successfully resolved and communicate with clients to maintain positive client relationships. <br>• Schedule onsite visits for the technical team to ensure timely issue resolution/equipment delivery while also maintaining adequate help desk coverage.<br>• Identify process improvements in help desk operations and work with management to implement operational process improvements.<br>• Document all work performed, maintaining clear and detailed notes in Autotask. <br>• Identify recurring issues and collaborate with senior technical team to develop permanent resolutions and/or knowledge base entries.<br>• Communicate with clients in a professional, service-oriented manner, maintaining high levels of satisfaction and transparency.<br>• Participate in after-hours or on-call rotations as required.
We are looking for a skilled Business Analyst to join our team in Philadelphia, Pennsylvania, within the Financial Services industry. This role requires a dynamic individual capable of bridging the gap between business stakeholders and technical teams, ensuring the successful delivery of technology solutions. The ideal candidate will excel in gathering and refining requirements, managing priorities, and facilitating collaboration across diverse departments.<br><br>Responsibilities:<br>• Serve as the primary liaison between business teams and developers to gather, document, and refine user requirements and user stories.<br>• Collaborate with multiple departments to ensure all project objectives are aligned and understood by all stakeholders.<br>• Facilitate Agile ceremonies, including backlog refinement, sprint planning, and retrospectives, to maintain project momentum.<br>• Conduct research and evaluate potential solutions in partnership with technical and business teams.<br>• Investigate and resolve system issues, performing root-cause analysis and documenting actionable solutions.<br>• Monitor project progress, provide updates to stakeholders, and ensure deliverables meet deadlines and quality standards.<br>• Assist in troubleshooting challenges and work with the team to identify areas for process improvement.<br>• Support backlog management and prioritization to ensure the development team focuses on high-value tasks.<br>• Perform additional tasks as assigned by management to support team and organizational goals.
<p>We are on the lookout for a Data Engineer in Basking Ridge, New Jersey. (1-2 days a week on-site*) In this role, you will be required to develop and maintain business intelligence and analytics solutions, integrating complex data sources for decision support systems. You will also be expected to have a hands-on approach towards application development, particularly with the Microsoft Azure suite.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Develop and maintain advanced analytics solutions using tools such as Apache Kafka, Apache Pig, Apache Spark, and AWS Technologies.</p><p>• Work extensively with Microsoft Azure suite for application development.</p><p>• Implement algorithms and develop APIs.</p><p>• Handle integration of complex data sources for decision support systems in the enterprise data warehouse.</p><p>• Utilize Cloud Technologies and Data Visualization tools to enhance business intelligence.</p><p>• Work with various types of data including Clinical Trials Data, Genomics and Bio Marker Data, Real World Data, and Discovery Data.</p><p>• Maintain familiarity with key industry best practices in a regulated “GXP” environment.</p><p>• Work with commercial pharmaceutical/business information, Supply Chain, Finance, and HR data.</p><p>• Leverage Apache Hadoop for handling large datasets.</p>
