We are looking for an experienced Software Developer to lead the design, implementation, and delivery of cutting-edge enterprise technology solutions. This role requires a strong grasp of architectural principles, modern development practices, and emerging technologies. Based in West Trenton, New Jersey, this position offers an exciting opportunity to work on transformative projects that align technology with business strategies.<br><br>Responsibilities:<br>• Design and implement enterprise technology solutions, ensuring scalability, security, and performance.<br>• Develop and document architectural patterns across various levels, including logical, physical, and operational design.<br>• Lead technical evaluations and create proofs of concept for new tools, frameworks, and technologies.<br>• Collaborate with cross-functional IT teams to ensure alignment with enterprise-wide goals and objectives.<br>• Stay updated on emerging technologies and incorporate them into scalable, innovative solutions.<br>• Promote best practices in software design, including object-oriented programming and design patterns.<br>• Manage the integration of APIs, messaging frameworks, and third-party services into enterprise systems.<br>• Provide hands-on leadership for large-scale projects and strategic initiatives.<br>• Engage with vendors and partners to ensure SLA commitments and accelerate project timelines.<br>• Participate in architecture reviews and ensure alignment with long-term business strategies.
We are looking for an experienced Security Manager to oversee and enhance our organization's cloud and infrastructure operations in West Trenton, New Jersey. This role requires a highly skilled individual capable of leading technical teams, developing strategic roadmaps, and ensuring compliance with security policies and standards. The ideal candidate will possess strong leadership capabilities, technical expertise, and a proactive approach to addressing cybersecurity challenges.<br><br>Responsibilities:<br>• Lead cloud operations and provide technical expertise for infrastructure engineering projects, including IaaS, PaaS, and SaaS.<br>• Act as a liaison between technical teams and business units, offering guidance on complex system designs and implementations.<br>• Research emerging technologies and develop roadmaps for infrastructure and desktop solutions aligned with business objectives.<br>• Manage and mentor team members, fostering collaboration and ensuring alignment with organizational goals.<br>• Oversee incident response efforts, monitor cybersecurity events, and provide escalation support for critical issues.<br>• Evaluate team performance and provide constructive feedback, addressing conflicts or performance concerns as needed.<br>• Collaborate with IT teams and vendors to troubleshoot hardware and software issues, ensuring optimal server performance.<br>• Create and maintain disaster recovery documentation, participating in regular testing and recovery procedures.<br>• Implement end-user technology strategies that enhance operational continuity and efficiency.<br>• Ensure adherence to policies, procedures, and standards across all infrastructure and security initiatives.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a dedicated Desktop Support Analyst to join our team in Robbinsville, New Jersey. This role is essential in ensuring smooth technology operations, providing mentorship, and delivering exceptional technical support during emergencies. The ideal candidate is a proactive problem-solver who thrives in a dynamic environment and is willing to work flexible hours to meet organizational needs.<br><br>Responsibilities:<br>• Maintain and enhance network and security systems to ensure optimal performance and reliability.<br>• Provide consistent support for hardware and software across multiple locations.<br>• Collaborate with the IS& T Manager to align technical operations with business strategies.<br>• Mentor and guide the Deskside Support Specialist to foster their growth and effectiveness.<br>• Respond promptly to critical on-call support needs, including nights and weekends.<br>• Troubleshoot and resolve technical issues efficiently to minimize downtime.<br>• Implement configuration management practices to streamline technology processes.<br>• Manage and support Active Directory accounts and permissions.<br>• Ensure proper backup procedures are in place and functioning effectively.<br>• Utilize expertise in Cisco, Citrix, and Dell technologies to address system-related challenges.
We are looking for an experienced Applications Architect to join our team in West Trenton, New Jersey. In this role, you will play a pivotal part in designing and implementing scalable and secure solutions for our insurance platforms. This position requires close collaboration with stakeholders to ensure alignment between technical strategies and organizational objectives.<br><br>Responsibilities:<br>• Design and lead the architecture of insurance systems, including Guidewire platforms such as PolicyCenter, BillingCenter, and ClaimCenter.<br>• Collaborate with stakeholders to transform business requirements into technical solutions that are secure, scalable, and efficient.<br>• Provide technical leadership and mentorship to development teams utilizing Guidewire, .NET, or Java technologies.<br>• Ensure adherence to enterprise architecture standards and promote best practices across all technical solutions.<br>• Oversee the integration of Guidewire systems with external platforms, including payment systems, data warehouses, and document management tools.<br>• Conduct research on emerging technologies and recommend their adoption to enhance system capabilities.<br>• Develop and maintain technical documentation to streamline implementation processes.<br>• Partner with product managers and engineering teams to align technology solutions with business priorities.<br>• Monitor system performance and address any architectural challenges.<br>• Support ongoing system upgrades and ensure compatibility with long-term technology strategies.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for an experienced AI Technical Director to lead the strategic development and implementation of advanced AI solutions. This role requires a unique blend of technical expertise, project leadership, and strategic vision to ensure AI initiatives align with business objectives and deliver measurable results. Based in Malvern, Pennsylvania, you will oversee the execution of the AI roadmap, driving innovation while maintaining compliance and production readiness.<br><br>Responsibilities:<br>• Lead the technical delivery and execution of the company's AI roadmap, ensuring alignment with business goals and strategies.<br>• Translate complex business needs into actionable AI/ML development goals and technical roadmaps.<br>• Define and track measurable success metrics, such as accuracy, latency, and operational reliability for AI projects.<br>• Coordinate cross-functional collaboration between technical teams and business stakeholders to ensure seamless implementation of AI solutions.<br>• Ensure all AI initiatives adhere to compliance standards and maintain high levels of data security and privacy.<br>• Provide hands-on leadership, guiding a small team through the full project lifecycle from concept to deployment.<br>• Balance cutting-edge innovation with operational requirements to ensure solutions are production-ready.<br>• Drive strategic planning and prioritization for AI initiatives across key business pillars.<br>• Act as a subject matter expert on AI technologies, frameworks, and best practices.<br>• Foster a culture of collaboration, innovation, and continuous improvement within the team.
<p>We are offering an exciting opportunity in New Jersey for an Application Support Engineer. This role is integral to our operations, with a focus on end-user application architecture, deployment, and support. The successful candidate will work closely with data management and core systems to ensure productivity and operational excellence.</p><p><br></p><p>Responsibilities:</p><p><br></p><p>• Administer user access, maintaining control over all applications and policies for entitlement allocation. </p><p>• Manage an inventory of application-related content and provide guidance on data hygiene to end-users.</p><p>• Offer first-tier end-user application support and coordinate related application dependency support.</p><p>• Maintain, update, and own the application inventory, including key information about application use and support.</p><p>• Analyze documents and recommend modifications to systems based on user or system design specifications, regulations, industry best practices, and auditor/examiner recommendations.</p><p>• Utilize established project management methodologies to plan, lead, and participate in projects.</p><p>• Manage vendor relationships, defining needs, requirements, and parameters. This includes selection, onboarding, and ongoing management of vendors.</p><p>• Ensure secure computing practices across all areas, actively designing and improving security within core subject areas and across the institution.</p><p>• Prioritize and resolve bridge resolutions and interrupt-driven tasks.</p>
We are looking for a skilled Network Administrator to join our team in Conshohocken, Pennsylvania. This role focuses on maintaining and improving network and server infrastructure, ensuring cybersecurity standards, and resolving complex technical issues. The ideal candidate will be proactive, detail-oriented, and passionate about delivering high-quality IT solutions.<br><br>Responsibilities:<br>• Conduct scheduled technical alignment visits, adhering to established best practices and standards.<br>• Ensure compliance with security protocols, configuration guidelines, and documentation requirements.<br>• Identify and address risks, gaps, and inconsistencies across client technology platforms.<br>• Document exceptions and recommend actionable solutions for alignment issues.<br>• Drive proactive remediation efforts to prevent recurring infrastructure, server, and network challenges.<br>• Implement recommended changes to improve alignment and enforce technical standards.<br>• Manage server, network, and cloud infrastructure environments, including deployment and configuration.<br>• Administer Microsoft cloud, virtualization, and firewall platforms to maintain system reliability.<br>• Perform patching, backup validation, and analysis to ensure data integrity and cybersecurity.<br>• Act as a Tier 2/3 escalation point to resolve deeper infrastructure and network issues effectively.
We are in need of a Desktop Support Analyst to join our team in the healthcare sector, located in Princeton, New Jersey. The role involves providing crucial technical support to our team, ensuring the smooth operation of our systems. This entails troubleshooting hardware, software, and network issues, as well as managing user accounts and access controls.<br><br>Responsibilities:<br><br>• Deliver both remote and deskside support to staff, addressing software, hardware, and network problems.<br>• Ensure the successful installation, configuration, and maintenance of Windows and macOS operating systems, along with printers and other peripherals.<br>• Take charge of managing user accounts and controlling access in Active Directory and O365.<br>• Support both cloud-based and on-premise IT environments, including the use of VPNs and remote desktop tools.<br>• Document all troubleshooting steps and IT procedures for future reference within the team.<br>• Collaborate effectively with other members of the IT team to escalate and resolve complex issues.<br>• Use your knowledge of Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management to effectively perform your role.
We are offering an exciting opportunity for a Database Administrator in the Hi Tech Engineering industry, located in Basking Ridge, New Jersey. The role involves the management of database systems, ensuring their optimal function and security. This position is an integral part of our team, and we are looking for someone who can effectively maintain and improve our database infrastructure.<br><br>Responsibilities:<br><br>• Manage and maintain cloud-based Data Integration tools, such as Azure Data Factory and Informatica IICS.<br>• Utilize enterprise job scheduler and orchestration tools for efficient task management.<br>• Employ enterprise Managed File Transfer tool (Cleo Harmony or equivalent) to securely transfer files.<br>• Oversee and maintain MS SQL Server DB, Azure SQL DB, and SQL DB Managed Instance.<br>• Design, implement, and maintain Business Intelligence systems and dashboards.<br>• Analyze existing systems and provide quick solutions to resolve issues and meet new requirements.<br>• Apply knowledge and experience in the pharmaceutical industry to enhance database operations.<br>• Utilize Java programming language for database-related tasks.<br>• Administer and optimize database systems for EO/IR systems, Microsoft Azure, Microsoft SQL Server, MySQL, and other relevant platforms.<br>• Implement backup technologies, cluster analysis, configuration management, and design controls for database administration.
We are looking for a skilled Systems Engineer to join our team in Willow Grove, Pennsylvania. This role requires a proactive individual who can handle complex technical challenges, design and implement robust infrastructure solutions, and contribute to the optimization of systems and networks for our clients. If you thrive in a dynamic environment and have a passion for delivering high-quality technical solutions, we encourage you to apply.<br><br>Responsibilities:<br>• Serve as the primary escalation point for resolving advanced technical issues and critical incidents.<br>• Diagnose and support Windows Server, Microsoft 365, and Azure Active Directory environments.<br>• Configure, manage, and optimize virtualization platforms such as Hyper-V and VMware.<br>• Design and secure network infrastructure components, including routers, firewalls, and switches.<br>• Conduct root cause analysis and implement measures to prevent recurring technical and security issues.<br>• Manage backup solutions, disaster recovery systems, and security platforms in compliance with policies and service-level agreements.<br>• Participate in on-call rotations to provide after-hours support as needed.<br>• Deliver infrastructure projects, including Office 365 and Google Workspace implementations and data migrations.<br>• Plan and execute network setups and upgrades for new and existing clients.<br>• Ensure accurate documentation and process adherence during project handoffs and updates.
We are looking for an experienced IT Manager to join our team in Philadelphia, Pennsylvania. This contract position offers the opportunity to lead and oversee critical IT operations while contributing to the organization’s growth and technological advancement. The ideal candidate will possess strong technical expertise, excellent communication skills, and the ability to manage complex systems and vendor relationships effectively.<br><br>Responsibilities:<br>• Manage and maintain networking technologies, including VLANs, VPNs, routing, switching, firewalls, and other related hardware.<br>• Oversee enterprise VoIP platforms to ensure seamless communication across the organization.<br>• Configure and troubleshoot network routers, Ethernet switches, and fiber connectivity.<br>• Implement and manage virtualization solutions such as VMware and Hyper-V, as well as cloud infrastructure like AWS and Azure.<br>• Ensure the security and integrity of systems by adhering to best practices and utilizing monitoring tools.<br>• Handle backup systems and ensure their reliability for data protection and recovery.<br>• Collaborate with vendors to procure and manage IT hardware and software solutions efficiently.<br>• Provide guidance and support to the IT team, fostering a collaborative and productive work environment.<br>• Maintain and optimize Active Directory and other system configurations to meet organizational needs.<br>• Utilize technical expertise to resolve issues promptly and minimize downtime.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a skilled Low Voltage Systems Technician to join our team in Dayton, New Jersey. This role involves installing, programming, and maintaining advanced low voltage systems and home automation solutions for residential and small commercial projects. If you have a passion for technology and hands-on experience in this field, we encourage you to apply.<br><br>Responsibilities:<br>• Install, configure, and maintain low voltage systems such as structured wiring, audio/video setups, security systems, and home automation technologies.<br>• Program and integrate home automation platforms, including Control4, Crestron, Lutron, Savant, or similar systems.<br>• Perform wiring tasks, including running cables, terminating connections, and ensuring compliance with electrical codes.<br>• Set up and optimize Wi-Fi networks using equipment such as Ubiquiti to achieve seamless connectivity.<br>• Troubleshoot and resolve technical issues related to system installations and integrations.<br>• Conduct site surveys and assessments to ensure proper system design and implementation.<br>• Maintain accurate documentation of installations, configurations, and maintenance activities.<br>• Collaborate with clients and team members to deliver high-quality solutions tailored to specific needs.<br>• Adhere to safety standards and protocols while working in confined spaces or at heights.<br>• Travel to job sites as needed to complete installations and service calls.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for an experienced IT Manager to oversee and optimize the technological operations of our manufacturing facility in Telford, Pennsylvania. This role requires a hands-on approach to managing IT systems while ensuring compliance with evolving government security standards. The successful candidate will play a key role in maintaining system reliability, enhancing cybersecurity, and driving strategic IT initiatives.<br><br>Responsibilities:<br>• Manage daily IT operations, including system administration, network oversight, and hardware/software support.<br>• Lead the deployment, maintenance, and lifecycle management of IT equipment and infrastructure.<br>• Troubleshoot and resolve technical issues to ensure minimal disruption to manufacturing processes.<br>• Document system configurations, assets, and IT procedures to maintain accurate records.<br>• Collaborate with vendors and internal teams to implement upgrades, integrations, and new technologies.<br>• Develop and enforce IT policies and security measures to comply with government regulations.<br>• Conduct risk assessments and evaluate cybersecurity strategies to enhance system protection.<br>• Provide strategic recommendations to leadership on technology investments and modernization efforts.<br>• Stay updated on regulatory changes and ensure the organization meets current compliance standards.<br>• Support system optimization to improve operational efficiency within the manufacturing environment.
We are looking for a skilled Systems Administrator to join our team in Mohnton, Pennsylvania. In this role, you will play a pivotal part in ensuring the seamless operation of technical systems, delivering exceptional service to clients, and contributing to process improvements. This position offers the opportunity to work closely with a dynamic technical team to resolve complex issues and enhance system performance.<br><br>Responsibilities:<br>• Coordinate on-site visits for technical staff to address client issues and deliver equipment while maintaining help desk coverage.<br>• Evaluate help desk operations and propose actionable improvements to streamline processes.<br>• Maintain detailed documentation of all tasks performed using Autotask, ensuring clarity and accuracy.<br>• Analyze recurring problems and collaborate with senior team members to create permanent solutions or develop knowledge base entries.<br>• Communicate with clients in a thorough and transparent manner to ensure satisfaction and build trust.<br>• Participate in after-hours or on-call rotations as needed to support critical operations.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p><p><br></p>
<p>Overview</p><p>We are seeking an experienced Technical Project Manager (Agile, Scrum) III to lead and manage highly complex, enterprise-wide IT initiatives. This role requires an Agile-driven leader with strong experience in Scrum, technical program oversight, and cross-functional team coordination.</p><p>Key Responsibilities</p><ul><li>Manage one or more highly complex or enterprise-wide IT programs consisting of multiple interconnected projects.</li><li>Develop program strategies, business cases, and high-level project plans aligned with enterprise goals.</li><li>Integrate, coordinate, and adjust project scope, timelines, and budgets based on business needs.</li><li>Provide regular status reporting on KPIs, resource utilization, schedules, risks, and milestone delivery.</li><li>Serve as Scrum Master—enacting Scrum values, coaching teams, and ensuring proper use of Agile tools and processes.</li><li>Coach individuals and teams in Agile methodologies, fostering a culture of continuous improvement.</li><li>Collaborate with IT leadership, business leaders, and IT Business Consultants to communicate strategic direction.</li><li>Ensure all assigned projects are delivered on time, within budget, and aligned with strategic business requirements.</li><li>Track key project milestones and recommend adjustments to Project Managers to maintain program momentum.</li><li>Partner with senior business leadership to identify, evaluate, and prioritize IT opportunities supporting enterprise goals.</li><li>Manage new technical service engineering programs supporting broad service/product objectives.</li><li>Establish milestones, monitor adherence to schedules, identify delivery risks, and implement mitigation strategies.</li><li>Coordinate across multiple engineering, development, and deployment teams as needed.</li><li>Act as a conduit between deployment and engineering teams to ensure requirements and design considerations support software and service sustainability.</li></ul>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a skilled Desktop Support Analyst to join our team in West Chester, Pennsylvania. This role is focused on providing exceptional technical assistance and customer service to ensure the smooth operation of desktop systems and related technologies. As a contract-to-permanent position, this opportunity offers the potential for long-term growth and development within the organization.<br><br>Responsibilities:<br>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and connectivity issues.<br>• Manage configuration tasks for desktop systems, ensuring proper setup and functionality.<br>• Utilize ticketing systems to track and resolve user incidents efficiently.<br>• Perform re-imaging of devices to maintain system integrity and compliance.<br>• Administer and maintain Active Directory accounts, ensuring proper access and security.<br>• Deliver remote support to assist users in resolving technical challenges.<br>• Conduct basic troubleshooting for a variety of Microsoft Office applications and other commonly used software.<br>• Collaborate with team members to deploy and manage desktop hardware and peripherals.<br>• Offer excellent customer service to address user concerns and ensure satisfaction.<br>• Stay up-to-date with evolving technologies to improve support processes and tools.
