Customer Experience Marketing Manager Jobs in Allentown, PA

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Customer Service Manager

Franklin Park, NJ
onsite
Permanent / Full Time
75000 - 950000 USD / Yearly
benefits:<ul><li>401(k) </li><li>Vision Insurance</li><li>Dental Insurance</li><li>Health Insurance</li><li>Life Insurance</li><li>Paid Time Off </li></ul>Responsibilities<ul><li>Manage, coach, and develop a team of Customer Service Representatives.</li><li>Monitor team performance and establish service goals and KPIs.</li><li>Handle escalated customer inquiries and resolve complex issues.</li><li>Develop and implement customer service policies, procedures, and best practices.</li><li>Analyze customer feedback and identify opportunities for process improvements.</li><li>Partner with sales, operations, and other departments to ensure customer satisfaction.</li><li>Track and report on customer service metrics, trends, and team performance.</li></ul>
2026-10-23T00:00:00Z

Customer Service Representative

Coopersburg, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a friendly, professional, and customer-focused Customer Service Representative to join our team. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment. Responsibilities:<ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns, complaints, and service issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Maintain detailed and accurate customer records in internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Support team goals related to service quality, response times, and customer satisfaction</li><li>Collaborate with internal teams to address customer needs and improve service processes</li></ul>
2026-10-29T00:00:00Z

Customer Service Representative

Hamilton, NJ
onsite
Temporary to Hire
17 - 18 USD / Hourly
We are looking for a Customer Service Representative to support daily client interactions in Hamilton, New Jersey. This contract opportunity with potential for a permanent role is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping customers by phone and email. The person in this role will handle service requests, maintain accurate records, and provide dependable follow-through to ensure a positive customer experience. Responsibilities:• Manage incoming customer calls, respond to questions, and resolve concerns with professionalism and accuracy.• Place outbound calls when needed to confirm information, provide updates, or assist with follow-up on service requests.• Enter and update customer, order, and service details in internal systems with strong attention to accuracy.• Respond to email inquiries in a timely manner and ensure written communication is clear and courteous.• Support order processing activities by reviewing information, recording details, and coordinating next steps.• Schedule appointments and confirm timing with customers while maintaining an organized calendar of requests.• Use Microsoft Word and Excel to document activity, track information, and prepare routine customer service records.• Work collaboratively with team members to deliver efficient service and maintain a consistent customer experience.
2026-11-10T00:00:00Z

Customer Service Representative

New Holland, PA
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to support customers and vendors with timely and attentive service in New Holland, Pennsylvania. This Contract to Permanent opportunity is well suited for someone who enjoys resolving questions, handling a high volume of inbound interactions, and ensuring each inquiry is routed or completed accurately. The role focuses on delivering responsive assistance across several service areas while maintaining clear documentation and a positive customer experience. Responsibilities:• Respond to customer inquiries by phone and other communication channels, gathering details to understand the nature of each request and determine the best path to resolution.• Address service-related matters within assigned authority, including questions connected to underwriting, claims, billing, and marketing support.• Escalate concerns that fall outside established guidelines to the appropriate internal department and follow through to help ensure timely handling.• Document customer interactions thoroughly and maintain accurate records of requests, actions taken, and outcomes.• Track recurring service concerns and share patterns with leadership to support issue identification and process improvement.• Welcome guests in a courteous manner when assigned to front desk coverage and help manage visitor entry into the facility.• Provide administrative support in the office, including assistance with preparing and assembling renewal mailing materials when needed.• Contribute to daily operations by taking on additional tasks or special assignments as directed by the supervisor.
2026-11-10T00:00:00Z

Customer Service Representative

Bristol, PA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Customer Service Representative to support day-to-day customer interactions for a long-term contract opportunity in Bristol, PA. This position focuses on delivering prompt, attentive assistance by phone while accurately entering orders and resolving routine service questions. The ideal candidate is comfortable handling a steady volume of inbound and outbound communication and maintaining a positive experience for every customer. Responsibilities:• Respond to incoming customer calls with care and provide clear, timely assistance for service-related inquiries.• Enter customer orders accurately into the appropriate system and verify key details to help ensure smooth processing.• Place outbound calls as needed to confirm information, provide updates, or follow up on outstanding requests.• Address customer concerns by identifying issues, explaining available solutions, and escalating more complex matters when appropriate.• Maintain organized and accurate records of customer interactions, order activity, and follow-up actions.• Work closely with internal teams to share relevant information and support efficient resolution of customer needs.
2026-11-10T00:00:00Z

Customer Service Representative

Easton, PA
onsite
Temporary / Contract
20 - 22 USD / Hourly
Robert Half is looking for a Customer Service Representative to support customers by answering questions, resolving issues, and providing helpful service. This role is responsible for handling customer inquiries, processing requests, maintaining accurate records, and ensuring a positive customer experience. The ideal candidate is professional, dependable, and able to communicate effectively in a fast-paced environment. Key Responsibilities:<ul><li>Answer customer calls, emails, and messages</li><li>Respond to questions about products, services, orders, or accounts</li><li>Resolve customer concerns in a professional and timely manner</li><li>Process orders, returns, exchanges, and account updates</li><li>Document customer interactions in company systems</li><li>Escalate more complex issues when needed</li><li>Follow up with customers to ensure resolution</li><li>Maintain accurate customer records</li><li>Provide support on special projects and administrative tasks as needed</li></ul>
2026-10-23T00:00:00Z

Sales Manager

Allentown, PA
remote
Permanent / Full Time
100000 - 150000 USD / Yearly
We are looking for a Sales Manager to expand business opportunities and strengthen customer partnerships across North America within the manufacturing sector. This role focuses on growing revenue by introducing technical product solutions to customers in construction, infrastructure, industrial, and commercial markets. The ideal candidate combines consultative selling ability with a strong understanding of engineered materials and can translate customer challenges into practical, value-driven solutions. Responsibilities:• Create and carry out a market growth plan aimed at increasing sales performance and broadening the company’s presence across targeted regions.• Prospect and secure new customers by engaging contractors, distributors, engineers, consultants, owners, and other project stakeholders.• Develop lasting relationships with key decision-makers to support long-term account growth and repeat business.• Work closely with technical and engineering teams to shape solutions that align with customer specifications and project needs.• Lead customer presentations that clearly communicate product capabilities, technical advantages, and overall business value.• Oversee the entire sales process, from initial outreach and opportunity development through negotiation, closing, and rollout.• Build strategic plans for major accounts and priority prospects to drive sustained revenue expansion.• Track industry developments, competitor activity, and shifts in demand to identify emerging sales opportunities.• Represent the organization at trade shows, conferences, and client-facing events to strengthen visibility and generate leads.• Maintain dependable pipeline updates, sales forecasts, and account activity records using CRM and related sales tools.
2026-10-12T00:00:00Z

Sales Manager

Allentown, PA
onsite
Permanent / Full Time
80000 - 108000 USD / Yearly
Our client is seeking an ambitious and results-driven Sales Manager to lead business development and customer growth initiatives throughout the Northeast region, with primary responsibility for Pennsylvania, New Jersey, and New York. This is an outstanding opportunity for a high-performing sales professional who wants more than just a territory management role. The position offers significant visibility with executive leadership, ownership of a growing region, and a clearly defined path into a future Director-level leadership position as the organization continues to expand. The ideal candidate brings a proven track record of driving revenue growth, developing strategic customer relationships, and identifying new market opportunities within a manufacturing, industrial, distribution, or B2B environment. Key Responsibilities<ul><li>Develop and execute a strategic sales plan for the Northeast territory.</li><li>Drive revenue growth through both new business development and expansion of existing customer relationships.</li><li>Identify, prospect, and secure new accounts within targeted markets.</li><li>Build strong relationships with key decision-makers, stakeholders, and strategic partners.</li><li>Partner with operations, customer service, and leadership teams to ensure exceptional customer experiences.</li><li>Analyze market trends, competitive activity, and customer needs to identify growth opportunities.</li><li>Manage sales forecasting, pipeline development, and territory planning.</li><li>Conduct regular customer visits and maintain an active presence throughout the region.</li><li>Negotiate pricing, contracts, and commercial agreements.</li><li>Provide leadership with market intelligence and recommendations to support business strategy.</li><li>Serve as a trusted advisor to customers while positioning the organization for long-term growth.</li></ul>
2026-11-10T00:00:00Z

Client Services Representative

Newtown, PA
onsite
Permanent / Full Time
60000 - 80000 USD / Yearly
We are looking for a Client Services Representative to support a fast-paced public accounting environment. This role serves as a key point of contact for clients, helping ensure information is gathered accurately, timelines are met, and service remains consistent and dependable throughout the engagement lifecycle. The ideal candidate brings prior experience within an accounting firm and can confidently manage administrative, document, and client-facing tasks with a high degree of discretion. Responsibilities: • Serve as a primary contact for clients, providing timely updates and a responsive, service-oriented experience across routine interactions. • Organize and monitor the receipt of tax and accounting materials, ensuring documents are collected, sorted, and prepared for internal use. • Support the preparation, assembly, distribution, and status tracking of tax return packages to help keep engagements moving on schedule. • Draft engagement letters, written client communications, and other administrative materials needed to support daily operations. • Coordinate meetings and maintain calendars for team members, helping balance priorities and scheduling needs. • Keep client files accurate and current by managing electronic records and maintaining well-structured filing systems. • Track workflows and assist with document control and general administrative processes to improve visibility into outstanding tasks. • Reach out to clients regarding missing items or pending requests to help ensure required information is received by target deadlines. • Provide administrative support for invoicing and related accounting tasks while safeguarding confidential information.
2026-10-30T00:00:00Z

9 results for Customer Experience Marketing Manager in Allentown, PA