<p>Industry-leading company seeks a Director of Customer Experience with proven expertise in customer experience, customer service, customer success and leadership. As the Director of Customer Experience, you will oversee the proper operations of the customer service department and ensure customers are receiving timely, accurate and professional service. This candidate will also monitor target revenues, implement sales strategies, create annual department budgets and forecast, manage department expenses, handle employee performance reviews, direct data management, develop and implement customer service policies, prepare monthly tracking reports, draft internal correspondence, maintain customer records, and assist other departments as needed for customer service functions. The ideal candidate for this role should have corporate customer service experience, strong multi-tasking capabilities, and excellent problem-solving skills.</p><p><br></p><p>What you get to do everyday</p><p>· Account/Database Management</p><p>· Order Management</p><p>· Resolve customer inquiries/billing disputes</p><p>· Develop and implement customer service strategies</p><p>· Oversee training and research programs</p><p>· Collaborate cross-functionally with other departments</p><p>· Troubleshoot data performance inquiries</p><p>· Train, Coach, and Mentor Customer Service Team</p>
We are looking for a motivated Product Manager to join our team in Philadelphia, Pennsylvania. In this long-term contract position, you will play a key role in shaping product strategies and driving their successful execution from concept to delivery. This role requires close collaboration with cross-functional teams and a strong focus on understanding customer needs to deliver impactful solutions.<br><br>Responsibilities:<br>• Define and document product requirements that align with customer needs and business objectives.<br>• Collaborate with cross-functional teams to ensure smooth product development and delivery.<br>• Analyze existing processes and identify opportunities for improvement to enhance customer experience.<br>• Conduct research to understand customer behaviors and translate findings into actionable product strategies.<br>• Manage the product lifecycle, from initial concept through launch and post-launch support.<br>• Dive into technical aspects of the product when necessary to provide clarity and direction.<br>• Work closely with stakeholders to ensure alignment on product vision and goals.<br>• Monitor product performance and gather feedback to drive continuous improvement.<br>• Develop innovative approaches to address customer challenges and improve satisfaction.
We are looking for a dedicated Product Manager to join our team in Philadelphia, Pennsylvania. This is a Long-term Contract position offering the opportunity to drive product development from concept to delivery while working closely with cross-functional teams. The ideal candidate will have a keen ability to understand customer behavior and translate those insights into actionable product requirements.<br><br>Responsibilities:<br>• Define and document product requirements based on customer insights and organizational goals.<br>• Collaborate with cross-functional teams to ensure seamless product development and delivery.<br>• Analyze existing workflows and processes to identify areas for improvement and innovation.<br>• Conduct research to understand customer behavior, needs, and preferences.<br>• Translate technical considerations into clear, actionable plans for product development.<br>• Communicate effectively with stakeholders to ensure alignment on product objectives.<br>• Monitor product performance post-launch and recommend enhancements as needed.<br>• Maintain a focus on customer service to ensure product solutions meet end-user expectations.<br>• Develop strategies to address challenges and optimize product outcomes.<br>• Ensure timely delivery of projects while maintaining high-quality standards.
<p>We are looking for an experienced and dynamic Vice President of Sales to lead our sales division and drive revenue growth within the manufacturing industry. This leadership role requires a strategic thinker who can develop and implement effective sales strategies, build lasting client relationships, and inspire a high-performing sales team. As a key member of the executive team, you will play a pivotal role in shaping the company’s overall direction and success.</p><p><br></p><p>If you are already in contact with one of our Recruiting Managers, please reach out to them directly to discuss this opportunity. If not, for immediate consideration, please apply or call Warren Knight at 484-214-2624</p><p><br></p><p>Responsibilities:</p><p>• Design and execute a strategic sales plan to achieve long-term revenue growth across multiple sales channels, including direct sales, distribution, and partnerships.</p><p>• Lead and mentor a national sales team, fostering a culture of high performance and accountability.</p><p>• Cultivate and strengthen relationships with key customers, distributors, and strategic partners to enhance business opportunities.</p><p>• Identify and pursue new market opportunities, including expansion into emerging industries and regions.</p><p>• Collaborate with marketing, operations, and product development teams to ensure alignment of sales strategies and optimize customer satisfaction.</p><p>• Analyze market trends, competitor activities, and customer needs to inform and adjust sales strategies.</p><p>• Develop and oversee sales performance metrics, forecasting models, and budgeting processes to ensure transparency and efficiency.</p><p>• Actively contribute to the executive leadership team by providing insights and strategies to support overall business goals.</p><p>• Represent the company at industry events and maintain a strong presence within the manufacturing sector.</p>
<p>Robert Half is looking for an experienced Director of Operations to lead and optimize the operational functions of our client's organization. This role is ideal for a detail-oriented individual with a strong background in managing multidisciplinary teams. Based in the Philadelphia area, this position requires a strategic leader with expertise in risk management, business planning, and team development.</p><p><br></p><p>Responsibilities:</p><ul><li>Oversee daily operations and guide the Operations team, including mentoring and supervising staff such as the Operations Analyst.</li><li>Conduct performance evaluations for Administrative Directors and other operational personnel.</li><li>Lead the development and execution of the organization’s annual business plan by collaborating with internal stakeholders.</li><li>Manage the risk management program, including contract review, negotiation, and coordination with external legal counsel when necessary.</li><li>Organize and deliver training sessions for staff on topics related to risk and financial management.</li><li>Build and maintain relationships with key external partners, including insurance brokers, carriers, legal professionals, and commercial real estate brokers.</li><li>Direct the renewal and administration of annual insurance policies and ensure compliance with organizational standards.</li></ul>
<p>Our Legal Perm group located in Philadelphia is actively seeking an experienced Transactional Partner to join our boutique law firm client in King of Prussia, Pennsylvania, in Greater Philadelphia (Montgomery County). This role is ideal for a senior legal expert attorney or a small group of lawyers / associates with a strong, portable book of business focused on mid-market clients. The firm offers a collaborative environment, modern tools, and opportunities for cross-referrals within its litigation team. The role can be hybrid and make use of the office, or fully remote. Compensation will align with experience and the book of business.</p><p><br></p><p>Responsibilities:</p><p>• Manage and expand a transactional law practice while integrating your existing client base into the firm.</p><p>• Oversee client transition processes to ensure smooth consents and onboarding.</p><p>• Collaborate with litigators to identify and address disputes arising from transactional matters.</p><p>• Utilize advanced cloud-based systems to streamline client intake and improve operational efficiency.</p><p>• Develop strategies to enhance business growth and maintain high realization rates.</p><p>• Build and maintain strong relationships with mid-market clients, ensuring their legal needs are met.</p><p>• Contribute to the firm's marketing initiatives to attract new clients and expand your practice.</p><p>• Participate in succession planning and explore phased roles or earn-out structures offered by the firm.</p>
<p>We are looking for a dedicated Office Assistant to join our team in the New Brunswick area. This is a contract to permanent opportunity within the food and food processing industry, offering a pathway to long-term employment with competitive benefits and growth potential. The ideal candidate will play a key role in supporting our sales team and ensuring seamless operations in a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide administrative support to sales representatives and managers to enhance their productivity.</p><p>• Process customer orders with accuracy and ensure prompt delivery.</p><p>• Collaborate with sales executives to create and implement effective sales strategies.</p><p>• Address and resolve customer inquiries and issues in a timely and detail-focused manner.</p><p>• Prepare essential sales documents, including contracts, proposals, and quotes.</p><p>• Coordinate with the marketing team to develop impactful sales materials and campaigns.</p><p>• Assist in organizing and managing sales events, such as tradeshows and promotional activities.</p><p>• Conduct market research to identify opportunities and trends that support sales objectives.</p><p>• Manage customer accounts in the system and ensure accurate record-keeping.</p><p>• Process customer sample requests and provide basic quality documents or certifications when needed.</p>
<p>Are you a motivated sales professional seeking a dynamic role where your outreach and relationship-building skills make a real impact? Robert Half is seeking an Inside Sales Representative to generate new business, support existing customer relationships, and drive the sales process from lead generation through closing with a local organization. If you have strong communication skills, experience in B2B sales, and a desire to grow in a collaborative environment, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Prospect, cold call, and follow-up with potential buyers; schedule and conduct sales calls based on strategic marketing initiatives.</li><li>Develop and implement sales plans, analyze prospects, and track sales forecasts and customer orders.</li><li>Review project plans, requirements, drawings, and specifications, particularly for fire protection and life safety systems.</li><li>Prepare and deliver professional sales presentations, proposals, and quotations; follow up on offers via phone and in-person visits.</li><li>Collaborate with customers to assess their needs and develop value-engineered solutions.</li><li>Prepare accurate and timely sales reports, manage data and expenses, and maintain necessary correspondence.</li><li>Maintain up-to-date knowledge of relevant standards, including National Fire Protection Association (NFPA), International Fire Code (IFC), Underwriters Laboratories (UL), Factory Mutual (FM), and local authorities' regulations.</li><li>Join and participate in industry associations and attend monthly meetings.</li><li>Develop project specifications and work with consulting engineering firms to promote product usage in future projects.</li><li>Work closely with the internal Design and Operations departments to ensure smooth hand-off of job information.</li><li>Build and maintain a robust proposal backlog aligned with the sales plan.</li><li>Uphold confidentiality of sensitive information at all times.</li></ul>
