<p>We are seeking a detail-oriented <strong>Shipping & Receiving Coordinator</strong> to oversee domestic and international shipping operations while ensuring the accurate receipt of incoming materials. This role is critical to maintaining efficient warehouse operations, supporting customer deliveries, and ensuring compliance with domestic and international shipping regulations. The ideal candidate is organized, proactive, and thrives in a fast-paced manufacturing environment.</p><p><br></p><p><strong>Day to Day:</strong></p><ul><li>Verify outgoing shipments against sales orders and packing slips to ensure accuracy.</li><li>Package products to prevent damage during transit.</li><li>Process shipments through UPS, FedEx, DHL, and other designated carriers.</li><li>Schedule and coordinate domestic and international shipments.</li><li>Prepare shipping documentation, customs paperwork, and export documentation as required.</li><li>Review shipping labels, packing slips, and international documentation for accuracy.</li><li>Manage communications related to shipping exceptions, delays, and customs clearance issues.</li><li>Create return shipping labels as needed for Customer Service.</li><li>Provide accurate shipment weights and dimensions to Sales and Customer Service teams.</li><li>Coordinate domestic and international shipments for marketing materials with preferred carriers and freight forwarders.</li></ul>
<ul><li>Schedule and dispatch drivers, technicians, or service personnel</li><li>Monitor routes, job progress, and service timelines</li><li>Communicate with customers, internal teams, and field staff regarding updates</li><li>Handle urgent scheduling changes and resolve delivery or service issues</li><li>Maintain accurate dispatch logs, reports, and service records</li><li>Ensure compliance with company procedures and safety standards</li></ul><p><br></p>
We are looking for a detail-oriented Dispatch coordinator to join a waste and environmental services organization in Cerritos, California in a Contract to Permanent role. This position supports daily drayage coordination by managing customer requests, confirming shipment details, and helping ensure timely, accurate service delivery. The ideal candidate brings strong communication skills, comfort working in transportation or logistics systems, and the ability to balance customer service with billing accuracy in a fast-paced environment.<br><br>Responsibilities:<br>• Coordinate incoming customer requests for drayage services and arrange scheduling details with accuracy and urgency.<br>• Enter and maintain order information in transportation and business systems while partnering closely with dispatch operations to keep records current.<br>• Compare shipment details against customer paperwork, port terminal activity, and steamship line timelines to confirm correct information before execution.<br>• Address customer questions related to pickup and delivery timing, service exceptions, accessorial charges, and supporting documentation.<br>• Track import and export booking activity and escalate service concerns or delays to both internal leadership and customers as needed.<br>• Audit completed moves each day to validate pricing, confirm rate agreement compliance, and prepare accurate billing records.<br>• Issue customer invoices within required billing timeframes following container ingate and maintain organized documentation.<br>• Support resolution of invoice discrepancies by researching account details and assisting with responses to billing disputes.