We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting.<br><br>Responsibilities:<br>• Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments.<br>• Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations.<br>• Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts.<br>• Maintain service continuity across both legacy and cloud-based voice systems during transitional periods.<br>• Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance.<br>• Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production.<br>• Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents.<br>• Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments.<br>• Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience.<br>• Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
<p>*Email brendan.steele@rht(.com) for consideration*</p><p><br></p><p>Robert Half (Technology Solutions) is searching for a Telecom Engineer with a background in call center, telecom, VoIP, Genesys, Cisco WebEx, Call Agents, MDM, Networking, etc. If this sounds like your background, then this Telecom Engineer role is for you. For this opportunity, you will work remotely with travel in the San Diego, CA area.</p><p><br></p><p><strong>Position</strong>: Telecom Engineer</p><p><strong>Hours/Duration</strong>: 40 hrs/wk, M-F, PST Hours, CTH/FTE</p><p><strong>Top Skills</strong>: VoIP, Call Center Software, MDM, API, Voice/Call Agents</p><p><strong>Onsite/Remote</strong>: <em>Remote + Travel</em></p><p><strong>Company:</strong> Healthcare</p><p><br></p><p><strong>Notes:</strong></p><ul><li>Why Open: Grown immensely as a business – need to keep up to support the growth. Added / turned on new stuff – applications and features that they need supported </li><li>Genesys was implemented for the call center</li><li>Cisco was implemented for WebEx / VoIP phone systems (deprecating Mitel systems) – Migrating Mitel to WebEx</li><li>Verizon Provider for the user cell phone systems (some AT&T)</li><li>Intune used to manage Verizon phones / mobile devices</li><li>Support customers on both telecom / mobile phone systems</li><li>Provider / vendor / 3rd-party management (ISPs / service providers)</li><li>Want to create scripts, integrate APIs, automate call flows (IVR)</li><li>Create agent scripts (AI voice agents), conversational AI features </li><li>Support call routing logic, call flow issues, integrated platforms</li><li>Reporting Tools (use Bight Metrics + ISI) – create custom dashboards and generate reports on volume/activity/data</li><li>Resolve complicated/advanced tickets (receive ~1000 tickets/year but they are multi-step / layered requests that take a while to resolve) | Gabe/Mike close 100 tickets/month on average</li><li>50% Ticketing (Genesys, Mitel, Intune, Cisco, Cell Phone Issues, Provider Issues, Inbound/Outbound call resolutions, reporting, legacy break/fix, unable to dial, no connectivity on calls, headset malfunction, etc.)</li><li>50% Projects (i.e. Mitel to WebEx migration) | already 50% of the way through the project</li></ul>
We are looking for a Telecom Unified Communications Engineer to support and enhance enterprise communication systems in Chicago, Illinois. This role focuses on maintaining reliable voice and collaboration services, improving platform performance, and partnering with internal teams and external providers to resolve complex telecom issues. The ideal candidate will bring hands-on experience with unified communications technologies and a proactive approach to modernization, service stability, and end-user support.<br><br>Responsibilities:<br>• Partner with carriers and service vendors to investigate outages, troubleshoot service disruptions, and drive issues through to resolution.<br>• Execute software updates, firmware changes, and platform enhancements while following established change control standards.<br>• Lead the planning and delivery of communication system upgrades, replacement efforts, and migration projects that strengthen long-term platform reliability.<br>• Monitor system health, conduct validation testing, and tune performance to maintain a high-quality user experience across voice and collaboration services.<br>• Manage and resolve user-submitted support tickets related to telecom tools, voice services, and unified communications platforms.<br>• Develop and maintain backup and recovery procedures to protect critical communication components and support business continuity.<br>• Evaluate new telecom products and services through technical review, testing, implementation support, and detailed documentation.<br>• Install, configure, maintain, and monitor telecom hardware and software, including solutions that connect voice and data services with business applications.<br>• Administer collaboration and communication platforms such as Webex, Calabrio, Cisco Unity, Cisco Emergency Responder, RedSky, and 2Ring.<br>• Participate in an after-hours on-call rotation to provide escalated support for critical incidents and assist with additional infrastructure-related tasks as needed.
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity.<br><br>Responsibilities:<br>• Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues.<br>• Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support.<br>• Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance.<br>• Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site.<br>• Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality.<br>• Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness.<br>• Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
We are looking for a Communications Specialist III to support marketing communication efforts for global hospitality brands and contract-focused business groups in St Paul, Minnesota. This Long-term Contract position centers on producing effective sales and marketing content, coordinating event-related materials, and helping deliver a consistent brand presence across customer-facing channels. The role works closely with sales, marketing, and external partners to turn strategic messaging into effective materials that strengthen commercial outreach and event execution.<br><br>Responsibilities:<br>• Develop and deliver customer-facing marketing materials such as brochures, one-page summaries, case studies, advertisements, and digital content that support sales efforts.<br>• Partner with internal stakeholders and outside agencies to create messaging and visual assets that reflect brand strategy and resonate with target audiences.<br>• Oversee content review and approval processes to keep projects moving on schedule while maintaining accuracy, quality, and brand alignment.<br>• Coordinate marketing support for trade shows and industry events, including collateral preparation, booth graphics, signage, and exhibitor submissions.<br>• Handle core event logistics such as registrations, vendor coordination, promotional item ordering, and timeline tracking to ensure smooth execution.<br>• Monitor event and promotional spending, maintain budget visibility, and forecast needs in line with approved plans and purchasing guidelines.<br>• Work with sales and marketing teams to prepare materials that help communicate value propositions clearly across hospitality and contract channels.<br>• Organize post-event assets and materials for follow-up activities and future reuse to extend the value of marketing investments.
We are looking for an experienced Communications Specialist III to strengthen internal messaging and help employees stay informed, connected, and aligned with organizational priorities in St Paul, Minnesota. This Long-term Contract position focuses on developing clear communication plans, shaping engaging content across digital channels, and ensuring messaging supports the company’s broader direction. The ideal candidate brings strong judgment, excellent writing skills, and the ability to coordinate information across teams while tracking the effectiveness of communication efforts.<br><br>Responsibilities:<br>• Develop and deliver internal communication initiatives that improve employee awareness, participation, and engagement around company priorities.<br>• Create, organize, and publish multimedia content such as videos, photos, and written updates for internal platforms, websites, and blog channels.<br>• Maintain consistency in tone, messaging, and communication standards across materials, programs, and employee-facing resources.<br>• Partner with business leaders and cross-functional teams to prepare and distribute announcements, memos, directives, and other time-sensitive updates.<br>• Evaluate communication needs and recommend the most appropriate content, timing, and delivery approach for organizational initiatives and events.<br>• Use research, data, and relevant experience to support communication strategies and strengthen message effectiveness.<br>• Monitor communication performance and present results, insights, and recommendations for continuous improvement.<br>• Manage assigned projects independently while balancing deadlines, stakeholder expectations, and multiple communication deliverables.
<p>We are looking for an experienced Senior Communications Manager to join our team in Atlanta, Georgiae. In this role, you will lead strategic communication initiatives that strengthen brand positioning, enhance internal and external messaging, and drive engagement across multiple platforms. This is an exciting opportunity to work within the manufacturing industry, focusing on transformative sectors such as energy transition and advanced technologies.</p><p><br></p><p>Responsibilities:</p><p>• Develop and implement a comprehensive corporate communications strategy that aligns with organizational goals and brand identity.</p><p>• Design and execute internal communication plans to boost employee engagement and ensure alignment with company objectives.</p><p>• Provide strategic communication support to executive leadership, including drafting speeches, reports, and announcements.</p><p>• Create media strategies to elevate the company's reputation in key sectors like battery technology, manufacturing, and energy transition.</p><p>• Build and maintain relationships with journalists and media outlets covering relevant industries.</p><p>• Lead the development of integrated marketing campaigns across digital, print, video, and social media platforms.</p><p>• Manage external agencies to ensure marketing efforts are impactful, on-brand, and measurable.</p><p>• Oversee the planning and execution of trade shows, media events, and investor-related conferences in collaboration with cross-functional teams.</p><p>• Optimize budgets and allocate resources effectively across communication and marketing projects.</p><p>• Foster collaboration across departments such as Business Development, Finance, Operations, and Human Resources to ensure cohesive messaging.</p>
<p>We are looking for a Sr. Communication Specialist to support strategic marketing and communications initiatives for a growing clinical organization in Seattle, Washington. This Long-term Contract position will focus on shaping outreach efforts, strengthening visibility for expanding services, and helping drive patient engagement through well-executed campaigns. The ideal candidate brings a strong sense of ownership, works effectively with a range of stakeholders, and is comfortable operating in a healthcare or other regulated environment.</p><p><br></p><p>Responsibilities:</p><p>• Develop and execute integrated communication and marketing initiatives that increase awareness of clinical services and support patient growth objectives.</p><p>• Collaborate closely with clinical leadership and internal partners to translate business priorities into clear, audience-focused messaging and outreach plans.</p><p>• Create compelling written content for campaigns, announcements, promotional materials, and other communication channels while maintaining brand consistency.</p><p>• Manage multiple cross-functional projects from planning through delivery, ensuring timelines, approvals, and stakeholder expectations are effectively coordinated.</p><p>• Support communication planning for new clinic promotion and service expansion efforts, including targeted campaigns aligned with organizational goals.</p><p>• Partner with internal teams to strengthen both external messaging and internal communications that keep stakeholders informed and engaged.</p><p>• Use reporting insights and available data to evaluate campaign performance and refine communication strategies for improved results.</p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p><p><br></p>
<p>Robert Half Marketing and Creative Atlanta is looking Traffic Manager to join a growing agency team in Midtown Atlanta. The Traffic Manager will facilitate workflow on retail and channel graphic projects. Duties include managing internal traffic systems, creating schedules and tracking project progress, routing work for review and approval, archiving files and assets and opening and closing projects. This position partners and builds strong relationships with internal clients and team members. This position is regarded by the client as a trusted advisor and works closely with the designers, and account/project managers to set project milestones, create project timelines and track schedules to ensure all deliverable deadlines are met on time and on brand. The Traffic Manager must have a thorough understanding of the creative/print production process. </p>
We are looking for a Digital Marketing & Communications Manager to lead integrated marketing efforts that strengthen brand visibility, expand audience engagement, and support organizational growth in Towson, Maryland. This Long-term Contract position is ideal for a strategic marketer who can shape campaign direction, refine messaging, and bring high-impact initiatives to life across digital platforms. The role blends planning and execution, with a focus on building effective campaigns, guiding cross-functional collaboration, and using performance insights to improve results.<br><br>Responsibilities:<br>• Develop and lead multi-channel marketing campaigns that promote programs, services, and key initiatives while aligning content, timing, and audience strategy.<br>• Establish clear messaging frameworks and market positioning that help teams communicate consistently across digital and promotional channels.<br>• Plan and oversee email marketing initiatives, including audience segmentation, content coordination, deployment, and performance optimization.<br>• Manage paid digital advertising efforts such as Google Ads and paid social campaigns to increase reach, engagement, and conversion opportunities.<br>• Analyze campaign performance using Google Analytics and related reporting tools, then translate findings into actionable recommendations.<br>• Partner with internal stakeholders to define campaign goals, prioritize high-value initiatives, and support execution within established marketing standards.<br>• Provide hands-on leadership for select high-priority projects, ensuring deliverables are completed effectively and on schedule.<br>• Create practical guidance and campaign structures that enable staff to execute marketing activities with consistency and measurable impact.
<p><br></p><p><strong>Technical Team Lead</strong></p><p>The Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service.</p><p><br></p><p><strong>Duties/Responsibilities:</strong></p><ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul><p><br></p><p><strong>Required Skills/Abilities:</strong></p><ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul><p><br></p><p><strong>Education and Experience:</strong></p><ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul><p><br></p>
<p>We are looking for an experienced Low Voltage Project Manager for a full time position that will be remote with occasional end client visits at their Dallas, TX location to oversee field operations and ensure the seamless delivery of projects involving cabling, intercom systems, security cameras, and related technologies. This position will require some travel requirements amongst a 4 state radius in the Texas region and neighboring states. </p><p><br></p><p>ONLY APPLY IF WILLING TO TRAVEL and looking for a full time position, not a Contractor role. </p><p><br></p><p>This remote role requires a strong understanding of technical systems and the ability to manage field technicians effectively while maintaining high standards of communication and organization. The ideal candidate will bring expertise in managing projects within the low voltage industry and a proven ability to implement efficient operating procedures.</p><p><br></p><p>Responsibilities:</p><p>• Manage and oversee field technicians to ensure projects are completed efficiently and to high standards.</p><p>• Coordinate project schedules, resources, and budgets to meet deadlines and client expectations.</p><p>• Maintain a strong understanding of low voltage systems, including CAT6 cabling, intercom systems, security cameras, and related components.</p><p>• Implement and uphold operating procedures to ensure consistency and quality across all projects.</p><p>• Provide technical guidance and troubleshooting support to field technicians when necessary.</p><p>• Communicate clearly and effectively with team members, clients, and stakeholders to ensure alignment and progress.</p><p>• Ensure compliance with industry standards and safety regulations across all projects.</p><p>• Monitor project performance and provide regular updates to management and clients.</p><p>• Identify opportunities for process improvements and implement best practices to optimize operations.</p><p>• Train and mentor team members to enhance their technical skills and understanding of low voltage systems.</p>
<p>Jenny Bour with Robert Half is working with a growing non-profit organization that is looking for an <strong>Administrative Manager</strong> to provide high-level operational and administrative support for executive leadership! This Administrative Manager position plays a key role in coordinating compliance-related documentation, legal and insurance matters, and organization-wide accreditation activities. The ideal Administrative Manager candidate brings strong judgment, excellent organization skills, and the ability to manage sensitive assignments with professionalism and accuracy.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Coordinate administrative support for the President and senior leadership team across a range of strategic and operational initiatives.</li><li>Manage documentation and follow-through for property and real estate matters as requested by leadership.</li><li>Handle insurance-related administrative activities in partnership with legal leadership and internal stakeholders.</li><li>Assist with preparation, tracking, and organization of materials related to accreditation, quality standards, and certification efforts.</li><li>Serve as a point of coordination with external legal counsel by gathering records, compiling information, and facilitating timely communication for active matters.</li><li>Provide day-to-day administrative assistance on legal assignments under the direction of the General Counsel.</li><li>Maintain compliance with organizational policies, procedures, and confidentiality expectations.</li><li>Support additional administrative and compliance-related projects as needed.</li></ul>
Administrative Manager Financial Services Firm – Fort Worth, TX We are seeking a confident, assertive Administrative Manager to serve as the Owner’s right-hand leader in our fast-paced financial office. You will provide strong leadership to a mid-size team of highly educated professionals and entry level, managing performance reviews, task prioritization, and daily operations with precision. Key responsibilities include overseeing office management, maintaining demanding schedules, organizing travel and events, coordinating building maintenance, performing basic bookkeeping in QuickBooks, and delivering concierge-level client service. You will anticipate executive needs, manage documents and files efficiently, and build strong business relationships while creating a detail oriented first impression for clients and staff. Requirements: Proven experience managing direct reports and conducting performance reviews Moderate bookkeeping knowledge with QuickBooks proficiency Advanced skills in Microsoft Word, Excel, and Outlook =+ years of experience communicator with a diplomatic yet confident presence Financial industry experience strongly preferred Occasional travel required (Less than 10%) We offer competitive benefits including health insurance, PTO, incentive pay, and a generous retirement program. If you are a proactive leader who excels in a high-energy environment, apply today! <br> Joe.Faradie at roberthalf com <br> This is the best way to apply
We are looking for an experienced IT Manager to lead and optimize our technology infrastructure in a dynamic and fast-paced food distribution environment. This position requires a hands-on leader who can manage daily operations, oversee technical teams, and drive strategic projects to maintain and enhance critical IT systems. The ideal candidate will possess strong technical expertise, exceptional leadership skills, and a commitment to ensuring seamless technology operations.<br><br>Responsibilities:<br>• Manage and maintain network infrastructure, including firewalls, servers, and key business applications, to ensure optimal performance.<br>• Provide hands-on support by addressing help desk tickets and resolving hardware, software, and network-related issues.<br>• Lead and mentor a small IT team, fostering a proactive, solutions-driven work culture.<br>• Oversee network security measures such as firewalls, VPNs, and access controls to ensure compliance with industry standards.<br>• Collaborate with cross-functional teams onsite to troubleshoot and resolve technical challenges in real time.<br>• Monitor and maintain IT systems using tools like SolarWinds and Nagios to ensure system health and reliability.<br>• Develop and implement configuration management processes to streamline IT operations.<br>• Ensure effective identity management using Active Directory and other relevant technologies.<br>• Manage backup technologies to safeguard critical data and support disaster recovery initiatives.<br>• Evaluate and recommend improvements for IT systems to align with organizational goals.
<p>Our client is seeking a <strong>Technology Manager</strong> to serve as a strategic IT leader and business partner across the organization. This individual will drive technology initiatives that support core business operations, optimize enterprise systems, and align IT capabilities with long-term business goals.</p><p><br></p><p>This role blends business analysis, IT leadership, and project delivery, requiring someone who can influence stakeholders, lead teams, and execute complex technology solutions in a manufacturing environment.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Lead and develop a team supporting enterprise systems including ERP, CRM, MES, and other business platforms</li><li>Partner with business leaders to identify needs and implement scalable technology solutions</li><li>Own IT project delivery—prioritization, resourcing, budgeting, and execution (on time and within budget)</li><li>Collaborate with IT leadership to build and maintain multi-year technology roadmaps aligned to business strategy</li><li>Manage relationships with managed service providers, vendors, and system integrators</li><li>Oversee operational IT support for the site/region, ensuring high performance and cost efficiency</li><li>Ensure compliance with SOX and internal controls, including policy development and audit readiness</li><li>Support disaster recovery and business continuity planning through testing and execution</li><li>Drive process improvement through data, reporting, and cross-functional collaboration</li><li>Mentor and develop team members through coaching, performance management, and career development</li></ul>
We are looking for an experienced IT Manager to oversee daily technology operations and provide hands-on leadership for infrastructure, systems, and end-user support in Massachusetts. This contract position is ideal for someone who can balance strategic oversight with practical technical execution while maintaining a reliable and secure environment. The role will focus on strengthening core network and systems performance, supporting business continuity, and guiding configuration standards across the organization.<br><br>Responsibilities:<br>• Lead the administration and ongoing improvement of the IT environment, including directory services, network infrastructure, and hardware assets.<br>• Manage user access, group policies, and security permissions within Active Directory to support operational efficiency and compliance.<br>• Oversee backup processes, recovery readiness, and data protection practices to help ensure business continuity.<br>• Support, maintain, and troubleshoot Cisco-based networking equipment, connectivity issues, and related infrastructure performance.<br>• Coordinate the setup, maintenance, and lifecycle management of desktops, laptops, servers, and other computer hardware.<br>• Establish and maintain configuration management practices to promote consistency, documentation, and system reliability.<br>• Provide technical guidance to users and internal stakeholders while resolving escalated infrastructure and systems issues.<br>• Monitor the health of critical systems and recommend improvements that enhance stability, security, and overall IT service delivery.
<p>Overview</p><p>We are seeking a seasoned IT leader to guide and advance the organization’s technology strategy across systems, infrastructure, and end-user support. This role is responsible for both the day-to-day health of IT operations and the long-term planning required to support growth, scalability, and reliability in a multi-location environment. The Director of IT will lead a team of IT professionals while partnering closely with executive leadership to align technology initiatives with business priorities.</p><p>This position operates on a standard Monday–Friday schedule and may be onsite.</p><p><br></p><p>Leadership Competencies</p><ul><li>Strategic thinking with the ability to plan long-term initiatives</li><li>Ownership, accountability, and sound decision-making</li><li>Experience leading organizational change and technology transformation</li><li>Strong cross-functional collaboration and influence</li></ul><p>Preferred Experience</p><ul><li>Industry certifications such as CISSP, Azure Solutions Architect, or ITIL</li><li>Experience with cloud migrations or modernization initiatives</li><li>Background supporting organizations in regulated environments (e.g., financial services)</li></ul><p><br></p><p><br></p>
<p><strong>IT Manager</strong></p><p>We are seeking an experienced <strong>IT Manager</strong> to lead our technology operations, support internal teams, and oversee infrastructure, security, and support functions. This role is ideal for someone who enjoys managing people, improving processes, and ensuring reliable IT systems. The ideal candidate will have strong leadership skills, excellent communication, and a solid technical background across systems, networking, and cloud environments.</p><p><strong>Responsibilities</strong></p><ul><li>Lead the IT department including help desk, system administrators, and network staff</li><li>Oversee infrastructure operations including servers, storage, network, and cloud systems</li><li>Define IT strategy, roadmap, and improvement initiatives aligned with business goals</li><li>Manage vendor relationships, service contracts, hardware procurement, and licensing</li><li>Develop and implement IT policies, standards, procedures, and security controls</li><li>Oversee major IT projects such as upgrades, migrations, and new technology deployments</li><li>Ensure uptime and reliability of critical systems through proactive maintenance</li><li>Conduct performance reviews, mentoring, and skill development for IT staff</li><li>Manage IT budgets, forecasting, and cost optimization initiatives</li><li>Work cross-functionally with department leaders to understand and support technology needs</li></ul><p><br></p>
We are looking for an experienced IT Manager to oversee and optimize the technology infrastructure of our retail operations in Bluffton, South Carolina. The ideal candidate will possess strong leadership capabilities and technical expertise to ensure seamless functionality and security across systems. This role requires a proactive individual who can manage and enhance IT processes, troubleshoot issues, and implement effective solutions.<br><br>Responsibilities:<br>• Manage and maintain Active Directory to ensure proper user access and system security.<br>• Oversee backup technologies to safeguard data integrity and enable recovery in case of system failures.<br>• Administer and troubleshoot Cisco technologies, including network equipment and configurations.<br>• Supervise the installation, maintenance, and repair of computer hardware to support business operations.<br>• Implement and oversee configuration management to streamline IT workflows and maintain system consistency.<br>• Monitor system performance and proactively address issues to minimize downtime.<br>• Collaborate with other departments to identify technology needs and provide solutions.<br>• Develop and enforce IT policies and procedures to ensure compliance and operational efficiency.<br>• Provide training and support to staff on IT systems and processes.<br>• Research and recommend new technologies to improve overall business performance.
<p>We are looking for an experienced IT Infrastructure Manager to oversee and optimize our multi-cloud environment while leading a talented team in Burlington, Massachusetts. This role requires a hands-on approach to managing infrastructure across multiple sites and involves balancing technical oversight with effective team leadership. The ideal candidate will have a proven track record of driving operational excellence and implementing innovative solutions in complex IT environments.</p><p><br></p><p>Responsibilities:</p><p>• Lead and manage a team of infrastructure experts, ensuring accountability and supporting their growth and development.</p><p>• Oversee and optimize multi-cloud environments, including Microsoft Azure, Google Cloud, and AWS.</p><p>• Provide architectural guidance for complex systems, ensuring reliability and scalability across multi-tenant, multi-domain, and multi-forest environments.</p><p>• Manage and enhance core IT services such as Active Directory, Microsoft 365, virtualization platforms, and endpoint management.</p><p>• Collaborate with peer leaders and IT teams to align infrastructure strategies with business objectives.</p><p>• Drive continuous improvement by implementing monitoring, alerting, and automated remediation processes.</p><p>• Lead infrastructure projects from planning and design through testing and implementation, ensuring alignment with business requirements.</p><p>• Manage vendor relationships to ensure quality and efficiency in technology tools and services.</p><p>• Maintain operational stability by overseeing data center operations, including power, cooling, and fire suppression systems.</p><p>• Ensure compliance with patch management and asset lifecycle processes to maintain system security and performance.</p>
<p>This position will oversee day to day operations and lead our client’s customer service team with a focus on driving continuous improvement initiatives. This leader will play a key role in delivering an exceptional customer experience, optimizing internal processes, and building a high-performing, customer-focused team.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Lead, coach, and develop a customer service team while fostering a high-performance and customer-first culture</li><li>Oversee daily customer service operations, including order processing, inquiries, and issue resolution</li><li>Manage and resolve customer concerns via phone and email, including escalated issues</li><li>Process and oversee RMAs, mis-shipments, and customer contract administration</li><li>Monitor and analyze key performance indicators (KPIs) such as response time, resolution rate, and customer satisfaction; implement improvements as needed</li><li>Collaborate cross-functionally with sales, operations, and supply chain to ensure seamless service delivery</li><li>Identify and implement process improvements to drive efficiency and enhance the customer experience</li><li>Develop and deliver training programs to support team growth and consistency in service standards</li><li>Support CRM/ERP system enhancements and digital transformation initiatives</li><li>Participate in hiring, onboarding, and ongoing development of customer service staff</li><li>Establish and maintain strong relationships with customers and key stakeholders</li></ul>
<p>We are looking for a Customer Service Manager to lead daily service and inside sales activities for a long-term Contract position based in Tacoma, Washington. This role is ideal for someone who can balance hands-on customer support with team leadership in a fast-paced industrial supply environment. You will guide a small team, help improve workflow across the front counter and showroom, and ensure customers receive accurate, timely service.</p><p><br></p><p>Responsibilities:</p><p>• Lead day-to-day operations for the customer service and inside sales team, setting clear expectations for responsiveness, accuracy, and professionalism.</p><p>• Support customers in person and by phone by answering questions, identifying product needs, and offering appropriate solutions.</p><p>• Oversee order entry, payment handling, and related documentation to maintain dependable and organized records.</p><p>• Coach and develop team members through onboarding, daily guidance, and ongoing training on procedures and service standards.</p><p>• Partner with warehouse, purchasing, accounting, and sales personnel to keep orders moving efficiently and resolve issues quickly.</p><p>• Step in on larger or more complicated requests to help secure the right products, pricing, and fulfillment details for customers.</p><p>• Monitor showroom presentation by keeping merchandise orderly, pricing current, and stock levels aligned with business needs.</p><p>• Perform inventory checks and verify order accuracy to reduce errors and support on-time completion.</p><p>• Assist with pulling, packing, and coordinating outbound orders during high-volume periods.</p><p>• Identify opportunities to improve internal processes and learn new systems as needed to support operational effectiveness.</p>
We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently.<br><br>Responsibilities:<br>• Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately.<br>• Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience.<br>• Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified.<br>• Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness.<br>• Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness.<br>• Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards.<br>• Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team.<br>• Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships.<br>• Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts.<br>• Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.