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43 results for Telecommunications Manager jobs

Telecommunications Engineer

Hartford, CT
onsite
Permanent / Full Time
62000 - 104000 USD / Yearly
We are looking for a Telecommunications Engineer to support and enhance enterprise voice and unified communications systems in Hartford, Connecticut. This role focuses on designing reliable telecommunications solutions, maintaining voice-related platforms, and resolving complex telephony and network issues across wired and wireless environments. The ideal candidate brings strong engineering judgment, clear documentation skills, and the ability to work effectively with users and stakeholders in a fast-paced technical setting. Responsibilities: • Design, configure, and improve enterprise telephony and unified communications environments to align with operational and business needs. • Administer voice messaging platforms and related communication systems, including upgrades, maintenance, and performance tuning. • Diagnose and resolve advanced issues involving wired and wireless telephony equipment as well as associated network components. • Develop technical standards, implementation documentation, process flows, and engineering recommendations for convergence and communications solutions. • Coordinate software and hardware deployments, change plans, testing activities, and implementation schedules for telecommunications initiatives. • Maintain accurate records for telecommunications assets, including equipment, spare parts, and critical supplies. • Partner with users, stakeholders, and vendors to translate business needs into practical technical designs and system requirements. • Provide guidance and training to end users and support team members on telecommunications tools, systems, and best practices. • Deliver third-level support and participate in on-call coverage as needed to ensure continuity of communications services.
2026-06-15T00:00:00Z

Communications Manager/Specialist

Boston, MA
onsite
Permanent / Full Time
95000 - 125000 USD / Yearly
Communications Manager/Specialist with 10+ years of relevant experience needed for a full-time, hybrid (3/2) position in Boston. Will be working on a variety of communications including promotional materials, media outreach, award submissions, and multimedia storytelling campaigns. Must be able to show relevant work samples to be considered. Salary is 95-125K. Seeking a strategic storyteller with a passion for architecture and design to conceive, write, and produce content that elevates people, clients, projects, and ideas. This role partners with regional leadership to develop and execute communications strategies that support business goals across multiple studios. Key Responsibilities:<ul><li>Develop and manage regional communications, including promotional materials, media outreach, awards submissions, and multimedia storytelling campaigns.</li><li>Research clients and market trends to support business development.</li><li>Support thought leadership by helping draft articles, essays, and coordinating promotional plans.</li><li>Mentor junior writers and content creators.</li><li>Coordinate closely with regional and firmwide leaders to ensure cohesive communication strategies.</li><li>Build and nurture relationships with key journalists and media contacts to enhance PR efforts.</li><li>Organize project photoshoots and collaborate with external communications consultants as needed.</li></ul>
2026-06-17T00:00:00Z

Telecom Engineer

San Ysidro, CA
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Telecom Engineer to support a healthcare organization in San Diego, California with the administration and optimization of modern voice and communications platforms. This Long-term Contract position focuses on maintaining reliable telephony services, improving user experience, and contributing to critical telecom initiatives across a hybrid environment. The ideal candidate brings hands-on expertise with cloud calling technologies, legacy voice systems, and responsive technical support in a fast-paced setting. Responsibilities: • Administer and optimize cloud telephony platforms, with primary responsibility for Genesys Cloud and Cisco Webex Calling environments. • Support site-by-site voice platform rollouts as part of the migration from Mitel to Cisco Webex, ensuring minimal disruption to business operations. • Contribute to telecom initiatives such as platform enhancements, technology deployments, and infrastructure modernization efforts. • Maintain service continuity across both legacy and cloud-based voice systems during transitional periods. • Investigate and resolve issues involving call queues, routing behavior, outages, and overall telecom performance. • Provide break/fix support for existing Mitel systems while also supporting newer communication tools in production. • Manage support tickets end to end, including diagnosis, resolution, root cause review, and recommendations to prevent repeat incidents. • Administer endpoint management activities using Microsoft Intune to support telecom-related devices and user environments. • Identify opportunities to streamline support processes, strengthen system reliability, and improve the overall end-user experience. • Communicate clearly on ticket progress, project updates, and emerging support priorities while delivering high-quality customer service.
2026-06-22T00:00:00Z

Manager of Communications

Stowe, VT
onsite
Permanent / Full Time
120000 - 160000 USD / Yearly
We are looking for an experienced communications and public affairs leader to shape how the organization is represented across legislative, media, and stakeholder settings in Stowe, Vermont. This position plays a central role in strengthening public visibility, guiding external messaging, and supporting policy-related engagement at the state and federal levels. The successful candidate will balance strategic oversight with hands-on content development while advising senior leadership on reputation, positioning, and stakeholder considerations. Responsibilities:• Guide the organization’s external affairs approach by helping define policy priorities and public positions as part of the leadership team.• Act as the lead representative for state-level legislative engagement in Vermont, including direct interaction with lawmakers, agencies, and public bodies.• Build coordinated advocacy plans with internal teams, lobbying partners, and outside stakeholders to advance organizational objectives.• Draft and present testimony, formal comments, briefing materials, and other written communications for legislative and regulatory discussions.• Track political, regulatory, and legislative activity, then evaluate potential effects on the organization and its members.• Partner with the General Manager to support broader advocacy efforts, including outreach connected to federal priorities.• Direct the overall communications and brand strategy to ensure messaging reflects organizational goals and public priorities.• Produce and oversee key communication materials such as press statements, reports, presentations, digital content, and strategic campaigns.• Manage media engagement and serve as a public-facing spokesperson while maintaining consistency across website, social media, and external publications.• Work across departments to translate technical, operational, and policy topics into clear messaging for legislators, partners, members, and the public.
2026-06-18T00:00:00Z

Communications Coordinator

Milwaukee, WI
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
We are looking for a Communications Coordinator to support audience engagement and strengthen organizational visibility in Milwaukee, Wisconsin. This position partners with teams throughout the organization to create effective, audience-focused content for events, publications, campaigns, and member communications. The role also helps uphold a consistent brand voice across channels while ensuring materials reflect the organization’s mission, standards, and values. This is a permanent placement opportunity offering health insurance, flexible schedule, generous time off and holidays. Responsibilities:• Create, revise, and distribute communication materials that promote programs, initiatives, events, and member engagement efforts.• Work closely with internal departments to gather information, shape messaging, and develop content aligned with organizational priorities.• Manage social media content plans and support day-to-day community engagement across digital platforms.• Coordinate messaging for meetings, events, and public-facing campaigns to ensure timely and accurate communication.• Review written and digital materials for clarity, tone, grammar, and alignment with brand standards before release.• Support content marketing and brand awareness efforts through articles, announcements, promotional copy, and campaign assets.• Maintain consistency in voice and presentation across publications, outreach materials, and online communications.• Track communication needs across multiple projects and help keep deadlines, approvals, and content deliverables on schedule.
2026-06-19T00:00:00Z

Communications Coordinator

Bal Harbour, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
Marketing & Communications CoordinatorAre you creative, energetic, and looking to grow your career in marketing and communications? We are seeking an entry-level Marketing & Communications Coordinator to join our team in Surfside.Responsibilities:<ul><li>Assist with marketing initiatives, social media content, and communications projects.</li><li>Draft emails, newsletters, presentations, and other written materials.</li><li>Support event planning and community outreach efforts.</li><li>Help maintain marketing materials and company communications.</li><li>Coordinate with internal teams and external partners.</li><li>Provide administrative support for marketing and communications activities.</li></ul>
2026-06-05T00:00:00Z

Tech Support Manager

Merrimack, NH
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Application Support Team Manager (SaaS)We’re looking for a hands-on Application Support Team Manager to lead a customer-facing support team in a fast-growing SaaS environment. This role blends leadership, technical problem-solving, and customer engagement—perfect for someone who thrives on keeping clients happy and systems running smoothly. What You’ll Do:<ul><li>Lead and mentor a team supporting external customers across a SaaS platform</li><li>Own incident management, escalations, and SLA performance</li><li>Partner with engineering and product teams to resolve issues and improve the user experience</li><li>Drive process improvements, knowledge sharing, and support best practices</li></ul>If you enjoy leading teams, solving complex issues, and making customers say “wow,” this is your role.
2026-06-08T00:00:00Z

Tech Support Manager

Little Rock, AR
onsite
Permanent / Full Time
60000 - 75000 USD / Yearly
We are looking for a Tech Support Manager to oversee inventory and asset operations for a fast-paced organization in Little Rock, Arkansas. This role is responsible for ensuring equipment, technology, and operational materials are accurately tracked, properly maintained, and available when needed. The ideal candidate brings a strong command of asset control practices, cross-functional coordination, and data-driven decision-making to improve visibility, compliance, and cost efficiency. Responsibilities: • Oversee the complete asset and inventory lifecycle, from acquisition and intake through assignment, upkeep, auditing, and final disposition. • Maintain dependable inventory records and provide clear, up-to-date tracking of assets across multiple sites or operational areas. • Perform scheduled counts, reconciliations, and compliance reviews to verify accuracy and address inconsistencies promptly. • Evaluate stock levels and usage patterns to identify shortages, excess supply, and aging or outdated inventory before they impact operations. • Partner with procurement, operations, IT, warehouse teams, and external suppliers to support the timely delivery and deployment of equipment and materials. • Manage company-owned assets such as hardware, tools, technology devices, warehouse equipment, and other operational resources. • Establish and refine inventory control methods, documentation standards, and governance practices to strengthen accountability. • Produce reports and analysis on asset utilization, loss prevention, depreciation, and cost-saving opportunities to support planning and budgeting. • Investigate missing, damaged, or mismatched inventory records and implement corrective actions to reduce future discrepancies. • Administer asset identification processes, including tagging, barcode tracking, serial number management, and supporting documentation.
2026-06-11T00:00:00Z

Network Technician

Germantown, WI
onsite
Permanent / Full Time
55000 - 75000 USD / Yearly
We are looking for a Systems Administrator to support daily IT operations and deliver dependable technical solutions for users in Germantown, Wisconsin. This role combines hands-on troubleshooting, system configuration, product support, and project participation, making it ideal for someone who is comfortable balancing operational support with technical ownership. The successful candidate will help maintain reliable infrastructure, resolve escalated issues, and contribute to a smooth technology experience across the organization. This opportunity offers a hybrid schedule; candidate's must be local to the Greater Milwaukee area. Responsibilities:• Resolve escalated support incidents by investigating technical problems, identifying root causes, and delivering timely solutions that meet service expectations.• Handle advanced service requests that require strong judgment, technical knowledge, and tailored support across systems and devices.• Build, configure, and prepare equipment such as desktop workstations, network hardware, cameras, entry-level servers, and printers for deployment.• Coordinate incoming and outgoing hardware shipments while keeping inventory records accurate and up to date.• Track technology assets, perform routine inventory checks, and help ensure the availability of equipment and replacement parts.• Provide both remote and onsite technical assistance, responding professionally to service needs and restoring functionality as quickly as possible.• Support employee onboarding and offboarding by setting up accounts, devices, and access while ensuring secure transitions for departing staff.• Serve as the primary technical owner for assigned products, maintaining documentation, overseeing updates, and managing ongoing performance and issue resolution.• Contribute to both customized and repeatable project work by completing assigned deliverables and supporting implementation activities.• Participate in an on-call rotation to address urgent after-hours issues and help maintain system stability and business continuity.
2026-06-01T00:00:00Z

Network Technician

Mojave, CA
onsite
Temporary / Contract
23.75 - 35 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for an Network Technician / Jr. Network Administrator with a background in networking, fiber optics, cabling, and network hardware. If this sounds like your background, then this Network Technician / Jr. Network Administrator role is for you. For this opportunity, you will work onsite in Mojave, CA area. Position: Network Technician / Jr. Network AdministratorHours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Network Fundamentals, Devices, Connections, Fiber, CablingCompany: Aerospace Responsibilities:• Install, route, and terminate fiber and low-voltage cabling to support network connectivity and equipment deployments.• Diagnose and resolve wiring, connection, and signal issues across structured cabling and related infrastructure.• Perform onsite network support tasks within a NOC-focused environment, including basic troubleshooting of switches, wireless connectivity, and associated hardware.• Provide technical assistance for desktop and workstation issues involving both hardware and software components.• Support systems running Windows and, when needed, assist with macOS or Linux-based devices.• Use lifts safely to complete overhead cabling, equipment access, and installation activities in accordance with site requirements.• Move and handle tools, cable materials, and equipment weighing more than 25 pounds as part of daily fieldwork.• Contribute to operational support activities in the client environment while following established technical and workplace procedures. *Email brendan.steele@rht(.com) for consideration*
2026-06-16T00:00:00Z

Communication Specialist

Seattle, WA
onsite
Temporary / Contract
45 - 58 USD / Hourly
We are looking for a Sr. Communication Specialist to support strategic marketing and communications initiatives for a growing clinical organization in Seattle, Washington. This Long-term Contract position will focus on shaping outreach efforts, strengthening visibility for expanding services, and helping drive patient engagement through well-executed campaigns. The ideal candidate brings a strong sense of ownership, works effectively with a range of stakeholders, and is comfortable operating in a healthcare or other regulated environment. Responsibilities:<ul><li>Develop and execute communications plans to amplify research</li><li>Create both internal (program launches, announcements) and external communications</li><li>Build marketing and communication briefs</li><li>Translate complex scientific/research content into clear messaging (health/scientific writing experience is a plus)</li><li>Collaborate cross-functionally with marketing and creative teams</li></ul>
2026-06-10T00:00:00Z

Communication Specialist

Boyertown, PA
onsite
Permanent / Full Time
0 - 0 USD / Yearly
We are looking for a dynamic Communication Specialist to join a fast-growing manufacturing and consumer brand in Pottstown, Pennsylvania. This role is ideal for someone who thrives in a performance-driven environment and enjoys blending creative brand execution with strategic customer engagement. You will take ownership of customer communications, experiential marketing initiatives, and branded merchandise development while leveraging data-driven insights and innovative ideas. Responsibilities:• Develop and implement segmentation strategies to enhance customer engagement, targeting, and conversion rates.• Design, optimize, and manage automated workflows, campaigns, and triggers to improve lifecycle marketing.• Analyze marketing performance metrics and refine strategies based on actionable data insights.• Assist in creating and executing trade show booths, branded displays, and promotional trailers.• Coordinate logistics for events, ensuring seamless setup and consistent brand representation.• Represent the brand at industry events, trade shows, and activations to strengthen its presence.• Design and oversee the production of branded merchandise, aligning it with the brand identity.• Manage sourcing, sampling, and production processes for apparel and promotional goods.• Collaborate with internal teams to plan merchandise launches and promotional campaigns.• Ensure all brand touchpoints maintain a premium and performance-focused aesthetic.
2026-06-12T00:00:00Z

Communications Specialist IV (US)

Saint Paul, MN
onsite
Temporary / Contract
38 - 43 USD / Hourly
We are looking for an experienced Communications Specialist IV to support internal messaging and employee engagement initiatives for a long-term contract assignment in St Paul, Minnesota. This role will help shape clear, timely, and consistent communications that align with organizational priorities while strengthening how information is shared across teams. The ideal candidate brings strong judgment, excellent communication skills, and the ability to manage content, stakeholder coordination, and performance reporting in a fast-paced environment. Responsibilities: • Drive internal communication efforts that keep employees informed, connected, and engaged with company programs and priorities. • Create, publish, and maintain digital content such as videos, photography, and written posts for internal websites, blogs, and related communication channels. • Partner with business leaders and cross-functional teams to ensure messaging is accurate, consistent, and aligned with the organization’s broader communication approach. • Use research, data, and relevant experience to develop recommendations on messaging strategy, content focus, and communication timing. • Plan and coordinate the release of employee communications so announcements align effectively with company initiatives, events, and milestones. • Track the effectiveness of communication campaigns and present results, insights, and improvement opportunities to stakeholders. • Prepare and distribute internal materials such as memos, updates, and official notices in collaboration with management and relevant departments. • Work with legal partners to address communication-related concerns, including content usage and copyright matters. • Respond to media inquiries as needed or connect requests to the appropriate spokesperson or information resource.
2026-06-16T00:00:00Z

IT Manager

Philadelphia, PA
onsite
Permanent / Full Time
115000 - 140000 USD / Yearly
We are looking for an experienced IT Manager to lead and optimize our technology infrastructure in a dynamic and fast-paced food distribution environment. This position requires a hands-on leader who can manage daily operations, oversee technical teams, and drive strategic projects to maintain and enhance critical IT systems. The ideal candidate will possess strong technical expertise, exceptional leadership skills, and a commitment to ensuring seamless technology operations. Responsibilities: • Manage and maintain network infrastructure, including firewalls, servers, and key business applications, to ensure optimal performance. • Provide hands-on support by addressing help desk tickets and resolving hardware, software, and network-related issues. • Lead and mentor a small IT team, fostering a proactive, solutions-driven work culture. • Oversee network security measures such as firewalls, VPNs, and access controls to ensure compliance with industry standards. • Collaborate with cross-functional teams onsite to troubleshoot and resolve technical challenges in real time. • Monitor and maintain IT systems using tools like SolarWinds and Nagios to ensure system health and reliability. • Develop and implement configuration management processes to streamline IT operations. • Ensure effective identity management using Active Directory and other relevant technologies. • Manage backup technologies to safeguard critical data and support disaster recovery initiatives. • Evaluate and recommend improvements for IT systems to align with organizational goals.
2026-06-09T00:00:00Z

IT Manager

Madison, IN
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
Our client is seeking a Technology Manager to serve as a strategic IT leader and business partner across the organization. This individual will drive technology initiatives that support core business operations, optimize enterprise systems, and align IT capabilities with long-term business goals. This role blends business analysis, IT leadership, and project delivery, requiring someone who can influence stakeholders, lead teams, and execute complex technology solutions in a manufacturing environment. Key Responsibilities:<ul><li>Lead and develop a team supporting enterprise systems including ERP, CRM, MES, and other business platforms</li><li>Partner with business leaders to identify needs and implement scalable technology solutions</li><li>Own IT project delivery—prioritization, resourcing, budgeting, and execution (on time and within budget)</li><li>Collaborate with IT leadership to build and maintain multi-year technology roadmaps aligned to business strategy</li><li>Manage relationships with managed service providers, vendors, and system integrators</li><li>Oversee operational IT support for the site/region, ensuring high performance and cost efficiency</li><li>Ensure compliance with SOX and internal controls, including policy development and audit readiness</li><li>Support disaster recovery and business continuity planning through testing and execution</li><li>Drive process improvement through data, reporting, and cross-functional collaboration</li><li>Mentor and develop team members through coaching, performance management, and career development</li></ul>
2026-05-21T00:00:00Z

IT Manager

Chatsworth, CA
onsite
Permanent / Full Time
120000 - 140000 USD / Yearly
Job TitleIT Manager Company OverviewA well-established manufacturing organization is seeking an experienced IT leader to support and advance its technology operations. The company serves a diverse set of industries including aerospace, healthcare, and advanced technology, with a strong commitment to operational excellence and innovation. Role SummaryThe IT Manager will lead the strategy, execution, and ongoing optimization of the organization’s IT infrastructure and enterprise systems. This role is critical in aligning technology initiatives with business goals, supporting operations in Chatsworth, California, and collaborating with cross-functional and distributed teams to drive efficiency, security, and scalability across the organization. Key Responsibilities<ul><li>Lead the implementation, enhancement, and ongoing support of the organization’s ERP platform to meet evolving business needs</li><li>Partner with cross-functional stakeholders to gather requirements, streamline workflows, and improve system utilization</li><li>Oversee day-to-day IT operations, including network, server, and systems administration</li><li>Develop and enforce IT policies and procedures to ensure security, reliability, and compliance</li><li>Manage IT budgets, vendor relationships, and third-party service providers to deliver cost-effective solutions</li><li>Lead, mentor, and develop a team of IT professionals, fostering collaboration and continuous improvement</li><li>Drive strategic IT planning initiatives aligned with organizational objectives</li><li>Evaluate and implement emerging technologies to enhance operational efficiency and business performance</li><li>Support cybersecurity initiatives, including network security tools, threat prevention, and secure remote access solutions</li><li>Provide technical guidance and support to ensure effective system performance and issue resolution</li></ul>Compensation & Benefits<ul><li>$120,000-$140,000 plus discretionary bonus</li><li>Competitive benefits package, including health, retirement, and paid time off</li></ul>Additional Details<ul><li>Work model: 100% on-site</li><li>Flexible working hours within a standard business schedule</li><li>Opportunity to lead IT operations within a stable and growth-oriented organization</li><li>High visibility role with cross-functional and leadership interaction</li></ul>
2026-06-18T00:00:00Z

IT Manager

Wilton, CT
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are looking for an experienced IT Manager to lead technology operations in the Norwalk, Connecticut area. This role is responsible for maintaining a secure, reliable infrastructure while guiding day-to-day IT support and strengthening overall technical standards. The ideal candidate brings broad hands-on knowledge across servers, networking, and cybersecurity, along with the leadership skills to manage support resources and coordinate effectively with external technology partners. Responsibilities:• Direct daily IT operations to ensure dependable performance across infrastructure, systems, and user support services.• Oversee server administration, backup processes, and core systems maintenance to support business continuity and operational stability.• Strengthen cybersecurity practices by monitoring risk, improving controls, and working with specialized providers on around-the-clock protection.• Lead and mentor IT support staff, setting priorities and providing guidance on issue resolution and service delivery.• Collaborate with third-party vendors for infrastructure, data center, and after-hours support, ensuring timely response and consistent service quality.• Troubleshoot network and system issues, identifying root causes and implementing effective corrective actions.• Establish and refine IT best practices, standards, and procedures to improve efficiency, resilience, and overall technology performance.• Support ongoing infrastructure improvements and recommend practical enhancements aligned with business needs.
2026-06-10T00:00:00Z

Customer Service Manager

Tyngsborough, MA
onsite
Permanent / Full Time
75000 - 90000 USD / Yearly
Robert Half is seeking a highly motivated and customer-focused Customer Service Manager to lead our customer service operations. This individual will be responsible for managing the customer service team, overseeing quoting and order activity, maintaining strong client relationships, and ensuring exceptional service delivery. The ideal candidate is a hands-on leader who thrives in a fast-paced environment and is committed to delivering an outstanding customer experience. Key Responsibilities:<ul><li>Provide leadership, direction, and support to the customer service team.</li><li>Manage all aspects of the customer service process, including quotes, sample requests, order processing, and order acknowledgments.</li><li>Prepare quotes and proposals in response to customer inquiries and requests.</li><li>Work directly with customers to process orders, resolve issues, and ensure timely communication.</li><li>Enter and maintain customer and order information within the company ERP/CRM system.</li><li>Maintain customer records and databases with a high degree of accuracy.</li><li>Manage internal quote tracking and customer request databases.</li><li>Respond to customer inquiries and coordinate with appropriate internal departments to resolve issues.</li><li>Follow up on quotations and proposals to support business development efforts.</li><li>Collaborate with operations, sales, and management teams to ensure customer satisfaction and successful order fulfillment.</li><li>Analyze customer concerns and identify opportunities to improve service processes.</li><li>Perform additional customer service and administrative duties as needed.</li></ul>
2026-06-17T00:00:00Z

Customer Service Manager

Fairfield, NJ
onsite
Permanent / Full Time
80000 - 95000 USD / Yearly
We are looking for an experienced Customer Service Manager to lead a high-performing customer service team in Fairfield, New Jersey. This role is responsible for elevating the customer experience, strengthening day-to-day service operations, and building effective partnerships across the organization. The ideal candidate brings a hands-on leadership style, sound judgment, and a commitment to continuous improvement in a manufacturing environment. Responsibilities:• Lead the daily work of the customer service function, ensuring coverage, accountability, and dependable service delivery across all customer touchpoints.• Assign priorities across the team, review performance outcomes, and take timely action to keep response quality and service standards on track.• Coach, mentor, and develop representatives through regular feedback, structured training, and ongoing support that improves engagement and retention.• Manage complex customer matters and escalated concerns, guiding issues through to resolution while protecting a positive customer experience.• Analyze recurring service challenges and customer feedback to identify root causes and introduce preventive solutions.• Refine support processes and workflows to improve efficiency, accuracy, and overall service quality.• Monitor operational measures such as responsiveness, resolution effectiveness, and customer satisfaction, and share results with leadership.• Work closely with operations, sales, and other internal partners to align service efforts with broader business goals.• Maintain reliable documentation of customer communications, case activity, and service-related data within company systems.
2026-06-16T00:00:00Z

Customer Service Manager

Orchard Park, NY
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Jenny Bour with Robert Half is working with a growing organization that is looking for a Customer Service Manager to join their team! The Customer Service Manager plays a key role in delivering a clear, accurate, and positive client experience. This position oversees day-to-day customer account operations while serving as a primary resource for individuals navigating billing, payments, and account-related inquiries. The ideal Customer Service Manager candidate brings a strong customer-first mindset, proven leadership ability, and a solid understanding of financial processes. Key Responsibilities:<ul><li>Lead Customer Service Operations & Team Performance</li><li>Provide strategic and daily oversight of account-related functions including billing, payments, refunds, and collections. Supervise, coach, and develop team members to ensure high performance.</li><li>Monitor key performance indicators and ensure accurate account reconciliation and reporting.</li><li>Deliver a Customer-Centered Experience</li><li>Handle complex or sensitive account issues with professionalism, empathy, and strong problem-solving skills.</li><li>Oversee payment plans and support solutions designed to improve customer access and satisfaction.</li><li>Maintain adherence to applicable regulations, policies, and internal procedures while collaborating cross-functionally with internal teams.</li></ul>
2026-06-10T00:00:00Z

Customer Service Manager

Akron, OH
onsite
Temporary to Hire
20 - 28 USD / Hourly
Our client is seeking a highly communicative professional for a contract-to-permanent opportunity within their Customer Service department. This role is responsible for overseeing daily customer service operations, supporting the quoting and order process, and serving as a key liaison between internal teams, customers, and production. The ideal candidate will be comfortable working in a fast-paced manufacturing environment, balancing administrative responsibilities with light activity on the factory floor.Key Responsibilities:<ul><li>Oversee and execute daily operations within the Customer Service department to ensure clear communication, accuracy, and efficient workflow</li><li>Communicate regularly with office personnel, sales, shipping, customers, and internal departments</li><li>Assist with and prepare formal quotes for existing and prospective customers</li><li>Process purchase orders for tooling, prototypes, and production</li><li>Analyze current order patterns and review sales margins</li><li>Monitor daily invoice activity and maintain accurate customer account information</li><li>Maintain and organize master drawing files</li><li>Manage and support the Shipping Administrative Assistant</li><li>Serve as a communication link between Customer Service, Quality, Production, and Shipping to ensure smooth order flow</li><li>Assist with accounts receivable activities as needed</li><li>Ensure departmental adherence to ISO-compliant procedures</li><li>Participate in weekly customer calls and daily management meetings</li><li>Make rounds in the press room and perform light walking in the factory as needed</li><li>Cross-train with team members to provide short-term coverage and support</li><li>Travel occasionally to customer sites, as needed</li><li>Perform additional duties assigned by management</li></ul>
2026-06-15T00:00:00Z

Customer Service Manager

Modesto, CA
onsite
Permanent / Full Time
62000 - 70000 USD / Yearly
We are looking for a Customer Service Manager to lead branch service operations in Modesto, California while creating a positive experience for both customers and team members. This role combines day-to-day operational oversight with staff coaching, compliance support, and relationship building within the local community. The ideal candidate brings strong judgment, a service-first mindset, and the ability to keep branch activities running accurately, securely, and efficiently. Responsibilities: • Direct daily branch activities to ensure teller services, cash handling, and customer support functions operate smoothly and accurately. • Step in to assist frontline employees with service requests and transactions during busy periods to maintain an efficient customer experience. • Review branch activity for adherence to internal policies, operating standards, and regulatory expectations, taking action when gaps are identified. • Authorize customer and operational transactions within assigned approval limits while maintaining sound risk awareness. • Perform routine control checks and pre-audit reviews to reduce exposure, improve operational discipline, and support examination readiness. • Guide, coach, and develop branch employees through training, one-on-one feedback, and ongoing reinforcement of service and accuracy standards. • Manage hiring support, onboarding efforts, scheduling, and retention activities to sustain a strong and dependable team. • Address escalated customer issues with professionalism, follow through on resolutions, and strengthen long-term client relationships. • Recommend deposit and consumer or business banking solutions based on customer needs and contribute to branch growth through community and business development efforts. • Help maintain and improve branch procedures, participate in assigned initiatives, and uphold a secure environment that protects confidential information.
2026-06-08T00:00:00Z

Customer Service Manager

Kansas City, MO
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for a Customer Service Manager to lead the client experience for corporate branding programs and digital ordering services. This role focuses on improving every stage of the customer journey, from account support and order management to delivery satisfaction and long-term client loyalty. The ideal candidate brings a strong blend of customer service leadership, purchasing knowledge, and operational coordination to create efficient processes and a consistently high standard of service. Responsibilities: • Guide the overall customer experience strategy for uniform and branded merchandise programs, ensuring smooth interactions across ordering, support, and fulfillment. • Partner with clients, administrators, and end users to understand service needs and resolve issues in a timely, attentive manner. • Oversee purchasing-related activities tied to customer orders, including procurement coordination, material availability, and vendor communication. • Identify service gaps and workflow inefficiencies, then implement practical improvements that strengthen accuracy, speed, and customer satisfaction. • Monitor online ordering platform performance and collaborate with internal teams to recommend enhancements that improve usability and reliability. • Track service trends, customer feedback, and account performance metrics to support retention efforts and continuous improvement initiatives. • Coordinate cross-functional efforts between customer service, purchasing, and administrative teams to maintain consistent execution and communication. • Support process updates and operational changes as needed, ensuring minimal disruption to customers and internal stakeholders.
2026-06-22T00:00:00Z

Customer Service Manager

Saugus, CA
onsite
Temporary / Contract
25.3365 - 29.337 USD / Hourly
We are looking for an experienced Customer Service Manager to oversee a high-performing support team in Santa Clarita, California. This Long-term Contract position is fully onsite and focuses on maintaining excellent service standards, guiding staff development, and ensuring efficient day-to-day customer service operations. The ideal candidate brings strong leadership skills, a customer-first mindset, and the ability to turn service insights into measurable operational improvements. Responsibilities: • Lead daily activities for the customer service team, ensuring consistent coverage, productivity, and service excellence. • Recruit, onboard, and train new team members on service expectations, workflows, and company guidelines. • Provide regular coaching, mentorship, and performance feedback to help employees strengthen their skills and meet goals. • Address complex customer concerns and escalated issues with professionalism, sound judgment, and timely resolution. • Monitor service quality and ensure the team stays current on product information, policy updates, and procedural changes. • Review customer interactions and operational data to identify patterns, track team performance, and support informed decision-making. • Prepare recurring reports for leadership that summarize service results, team metrics, and areas for improvement. • Create and maintain support materials such as knowledge base content, reference guides, and frequently asked questions. • Recommend and help implement process enhancements that improve efficiency, customer satisfaction, and overall team effectiveness. • Contribute to departmental planning by supporting budget awareness, staffing coordination, and other assigned operational needs.
2026-06-02T00:00:00Z

Operations Manager

Amelia Court House, VA
onsite
Permanent / Full Time
90000 - 95000 USD / Yearly
We are looking for an experienced operations leader to oversee warehouse and distribution activities in Amelia Court House, Virginia. This role is responsible for driving efficient day-to-day execution, maintaining strong inventory control, and supporting excellent service for retail customers. The ideal candidate brings a hands-on leadership style, strong problem-solving ability, and a deep understanding of logistics, staffing, and process improvement in a fast-paced environment. Responsibilities: • Lead daily warehouse operations across receiving, order fulfillment, packing, and outbound shipping to ensure timely and accurate delivery. • Monitor key performance indicators for operational output and team productivity, and use results to improve overall performance. • Maintain precise inventory records by overseeing cycle counts, reconciling discrepancies, and strengthening control procedures. • Plan labor coverage based on business volume, assign priorities effectively, and balance workloads across the team. • Partner with cross-functional teams, including departments in New York, to address operational questions and resolve issues quickly. • Evaluate existing workflows, identify inefficiencies, and implement practical process enhancements that improve speed and accuracy. • Provide clear verbal and written direction to employees, while coaching team members to support accountability and development. • Use Microsoft Excel and Word to manage reporting, documentation, and operational communication. • Promote an organized, safe, and efficient warehouse environment that supports consistent execution and service quality.
2026-06-16T00:00:00Z