We are looking for an experienced Identity & Access Management Analyst to support a long-term contract opportunity within the insurance industry in San Diego, California. This role focuses on strengthening identity governance, improving access controls, and advancing secure authentication practices across cloud and enterprise environments. The ideal candidate will bring deep expertise in access lifecycle management, compliance-driven security operations, and modern identity platforms while working closely with technical and business teams to protect organizational assets.<br><br>Responsibilities:<br>• Shape and enhance the identity and access management program by developing effective governance practices, standards, and control measures.<br>• Oversee user access throughout the full identity lifecycle, including new employee setup, role changes, internal transfers, and separation activities.<br>• Create and refine role-based access structures that align permissions with business needs and least-privilege security expectations.<br>• Coordinate recurring access reviews, entitlement certifications, and audit support activities to maintain regulatory and internal compliance.<br>• Partner with application owners, security teams, and business stakeholders to define access models and resolve complex authorization issues.<br>• Advance automation efforts for provisioning, deprovisioning, and access requests through APIs, scripting, and workflow-based solutions.<br>• Support integrations across Microsoft Entra ID, Okta, and connected cloud, SaaS, and on-premises applications to improve identity services.<br>• Contribute to privileged access controls, authentication enhancements such as SSO and MFA, and broader Zero Trust security initiatives.<br>• Provide operational reporting, risk metrics, and technical guidance while mentoring team members and supporting IAM-related projects from planning through delivery.
<p>FULLY ONSITE, FULL TIME POSITION IN BRANDON, FL. </p><p><br></p><p>We are looking for an experienced Microsoft Dynamics Business Central IT Administrator to oversee and enhance our Business Central environment while contributing to broader technology operations. This role is well suited to someone who enjoys working across multiple business functions, solving practical system challenges, and improving day-to-day processes through thoughtful technology support. The position combines ERP administration with general IT collaboration, making it an excellent opportunity for someone who thrives in a growing, fast-moving organization.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the daily administration of Microsoft Dynamics 365 Business Central, including user provisioning, permission management, system upkeep, and overall platform reliability.</p><p>• Configure Business Central to support core business activities such as finance, inventory control, purchasing, sales, and warehouse operations, while coordinating more advanced enhancements with outside partners when needed.</p><p>• Monitor system performance, apply updates, and help maintain a stable and efficient ERP environment that supports operational continuity.</p><p>• Preserve data accuracy within the system and produce meaningful reports and dashboards, with Power BI used where appropriate to improve visibility into business performance.</p><p>• Support integrations, data movement efforts, and related system activities that connect Business Central with other business tools and workflows.</p><p>• Provide day-to-day technology support beyond the ERP platform, including Microsoft 365 administration, troubleshooting of hardware and software issues, basic network support, and foundational cybersecurity tasks.</p><p>• Identify opportunities to improve efficiency by using Business Central capabilities, automation tools, and practical technology solutions that strengthen business processes.</p><p>• Work with external vendors and implementation partners on upgrades, new modules, integrations, and other technology initiatives.</p><p>• Develop clear documentation, maintain system records, and deliver training that helps users adopt tools effectively and follow established processes.</p>
<p>We are looking for an experienced Solutions Architect to lead the design of secure, scalable, and maintainable technology solutions that align business priorities with enterprise architecture goals in Cheshire, Connecticut. This role serves as a key connector between business stakeholders and IT leadership, shaping solution direction while ensuring technical standards and governance are upheld. The ideal candidate will remain actively involved from initial concept through implementation, testing, deployment, and ongoing support to help drive successful outcomes across complex initiatives.</p>
We are looking for an experienced Solutions Architect to lead the design of scalable technology solutions that support distribution and logistics operations in North Brunswick, New Jersey. This role will connect business needs with practical system architecture, with a strong focus on enterprise integrations, cloud-enabled platforms, and operational technology improvements. The ideal candidate brings deep technical expertise, strong collaboration skills, and the ability to guide initiatives from solution design through successful deployment.<br><br>Responsibilities:<br>• Design and implement integrations across internal applications and external partner systems using APIs, middleware, and event-driven patterns.<br>• Create technical solutions that support customer onboarding by connecting enterprise platforms with customer and supply chain applications.<br>• Work closely with vendors, partners, and internal teams to establish dependable data exchange processes and resolve integration challenges.<br>• Contribute hands-on development and configuration work to deliver architecture designs in alignment with technical specifications and project goals.<br>• Partner with operations, transportation, customer service, distribution, and finance teams to identify process improvements and apply technology-driven solutions.<br>• Support the enhancement and rollout of logistics platforms, including warehouse, yard, labor, and transportation-related systems.<br>• Architect cloud and hybrid environments in collaboration with infrastructure and cybersecurity teams to strengthen availability, resilience, and continuity.<br>• Provide technical leadership by reviewing solution designs, advising delivery teams, and promoting sound architecture standards and best practices.<br>• Embed security considerations such as access control, encryption, monitoring, and auditability into solution designs while participating in risk and compliance reviews.<br>• Assist with software evaluations, vendor selection activities, project planning, and prioritization of technology initiatives across the business.
<p>We are seeking an experienced <strong>Salesforce Health Cloud Administrator</strong> to support and enhance a complex enterprise healthcare platform serving federal customers. This individual will be responsible for the day-to-day administration, configuration, security, support, and continuous improvement of Salesforce Health Cloud and related Salesforce environments.</p><p>The ideal candidate brings strong Salesforce administration experience with <strong>direct, hands-on Health Cloud expertise</strong>, combined with knowledge of healthcare workflows, data models, security, integrations, and production support.</p><p>Key Responsibilities</p><ul><li>Administer and configure <strong>Salesforce Health Cloud</strong>, including users, profiles, permission sets, sharing, security, objects, Lightning pages, Flows, validation rules, reports, and dashboards.</li><li>Configure and maintain Health Cloud-specific functionality and healthcare data models supporting patient/member and provider workflows.</li><li>Support Health Cloud data structures aligned with <strong>FHIR and healthcare interoperability standards</strong>. Salesforce's clinical data model is designed to align with FHIR, making this an important differentiator from general Salesforce administration. [help.salesforce.com], [help.salesforce.com]</li><li>Manage Salesforce environments, sandboxes, configuration changes, deployments, and production support.</li><li>Troubleshoot user, configuration, data, security, automation, and application issues.</li><li>Partner with Salesforce developers, architects, DevOps engineers, integration engineers, QA, cybersecurity, and business teams.</li><li>Support integrations between Health Cloud and EHR/EMR, API, data, and external healthcare systems.</li><li>Maintain security, auditability, data access, and change-control standards within regulated healthcare/federal environments.</li><li>Participate in testing, UAT, release management, documentation, and production validation.</li><li>Monitor platform health, technical debt, adoption, data quality, and administrative best practices.</li></ul>
<p><strong>WEST COAST WORK HOURS (PST Timezone)</strong></p><p><strong>Long term Contract Role - Benefits, 401k, PTO offered during contract!</strong></p><p>We are looking for an experienced Savings Plan Administrator to support non-elective savings plan operations for a long-term contract opportunity with Robert Half's Corporate Office on the West Coast.This position is ideal for a benefits specialist who can manage detailed plan administration, coordinate with vendors and internal partners, and provide accurate support to participants. The role requires strong analytical skills, careful attention to compliance-driven processes, and the ability to balance multiple deadlines in a fast-paced environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee annual enrollment activities for several non-elective savings plans, including communication reviews, timeline coordination, and partnership with external service providers.</p><p>• Process non-elective plan distributions according to established schedules, handling events such as vesting, scheduled payouts, employment separation, death, and domestic relations matters.</p><p>• Support discretionary employer contribution activities by organizing project schedules, preparing allocation information, coordinating funding, and developing participant-facing notices.</p><p>• Gather and evaluate year-end compensation information from multiple payroll sources to identify highly compensated employees and support testing, filings, and plan reporting.</p><p>• Maintain plan documents, reference materials, and administrative resources to keep information current and accurate.</p><p>• Work with vendors and internal teams to research and resolve recordkeeping inconsistencies, file transfer issues, and data mismatches between systems.</p><p>• Respond to participant questions related to eligibility, contributions, vesting, and distribution activity with clear and timely communication.</p><p>• Review payroll deduction variances and reconcile contribution data before submitting funding requests for deposit processing.</p><p>• Recommend process improvements that strengthen efficiency, accuracy, and overall team effectiveness while assisting with special projects as needed.</p>
We are looking for an experienced Identity & Access Management specialist to support and enhance enterprise directory services. This long-term contract position focuses on strengthening Active Directory architecture, improving secure access across on-premises and cloud environments, and advancing reliable identity operations at scale. The role is well suited for someone who combines deep technical expertise in Active Directory with strong automation, documentation, and operational support capabilities.<br><br>Responsibilities:<br>• Architect, administer, and secure Active Directory environments, including forests, domains, trusts, organizational units, group policy, and domain controllers.<br>• Collaborate with security and infrastructure teams to establish privileged access approaches, delegated administration models, and administrative group structures.<br>• Investigate and resolve directory service issues related to authentication, replication, service dependencies, domain controller performance, and account status.<br>• Build and support connections between Active Directory and identity governance, access request, authentication, and certification solutions.<br>• Create and maintain technical standards, operational procedures, and support documentation for directory services and domain controller management.<br>• Contribute to change control activities, security incident response, audit support, and ongoing service improvement efforts aligned with enterprise security goals.<br>• Develop authentication integration patterns for applications and platforms connecting to Active Directory, including Kerberos-based approaches where appropriate.<br>• Promote modern engineering practices by implementing automation, infrastructure as code, and repeatable deployment methods using tools such as Ansible, Terraform, or Chef.<br>• Extend directory service capabilities into AWS and broader cloud environments while maintaining security, resiliency, and compliance standards.
<p>Robert Half is seeking an IT Infrastructure Supervisor on behalf of our client in Madison, WI. This is a hands-on leadership role responsible for overseeing a team of infrastructure professionals while contributing to the design, support, and improvement of the organization's technology environment.</p><p><br></p><p>The ideal candidate brings a combination of technical expertise, leadership experience, and a passion for developing team members while driving operational excellence.</p><p><br></p><p><strong>What You'll Do</strong></p><ul><li>Lead, mentor, and develop a team responsible for infrastructure and operational support.</li><li>Manage team priorities, project assignments, and day-to-day workload.</li><li>Serve as an escalation point for complex technical issues and critical incidents.</li><li>Support and improve server, network, cloud, and infrastructure environments.</li><li>Drive automation, system reliability, and operational efficiency initiatives.</li><li>Oversee monitoring, incident response, disaster recovery, and business continuity efforts.</li><li>Participate in infrastructure projects, upgrades, and technology improvements.</li><li>Help establish standards, processes, and best practices across the IT environment.</li><li>Collaborate with leadership and technical teams to support organizational goals.</li><li>Participate in hiring, onboarding, performance management, and career development activities.</li></ul><p><br></p>
<p>We are looking for a Network Engineer to design, implement, and maintain enterprise network infrastructure. This role will support routing, switching, wireless, VPN, and network security initiatives across multiple locations.</p><p>Responsibilities</p><ul><li>Design and support LAN, WAN, VPN, and wireless networks.</li><li>Configure and maintain Cisco, Aruba, or Fortinet environments.</li><li>Troubleshoot network performance and connectivity issues.</li><li>Manage firewalls, switches, routers, and network monitoring tools.</li><li>Support network security and compliance requirements.</li><li>Participate in infrastructure upgrades and disaster recovery planning.</li></ul><p><br></p>
We are looking for an experienced Sr Network Engineer to support and strengthen a hybrid enterprise infrastructure in Concord, California. This role focuses on designing, optimizing, and securing network environments that enable dependable connectivity, protected data exchange, and stable day-to-day operations. The ideal candidate brings strong technical depth across cloud and on-premises platforms, a practical troubleshooting mindset, and the ability to communicate effectively with both technical and non-technical stakeholders.<br><br>Responsibilities:<br>• Design, maintain, and enhance network infrastructure across routing, switching, wireless connectivity, firewall platforms, VPN services, and hybrid Azure-integrated environments.<br>• Develop and uphold network architecture standards, technical documentation, and long-term infrastructure plans that improve performance, segmentation, and security.<br>• Administer and support a hybrid Microsoft ecosystem, including cloud and on-premises services, to ensure reliable access and operational continuity.<br>• Manage the Hyper-V environment and related infrastructure components to maintain availability, scalability, and system efficiency.<br>• Investigate and resolve complex network and connectivity issues, serving as an escalation point for advanced incidents and selected help desk matters.<br>• Oversee backup operations for critical systems and verify that recovery processes align with business continuity needs.<br>• Partner with IT leadership and security stakeholders to implement preventive safeguards and contribute to incident response efforts.<br>• Provide technical guidance to end users and entry-level team members while promoting strong service standards and timely issue resolution.<br>• Monitor industry developments, evaluate emerging technologies, and recommend improvements that strengthen the overall network environment.<br>• Travel occasionally to support offices or operational needs as required.
<p>We are looking for an Infrastructure Solutions Architect to support strategic technology initiatives in New York, New York. This Long-term Contract position will focus on designing and guiding infrastructure solutions across on-premises and cloud environments while partnering with business and IT leaders. The role requires a strong balance of architectural thinking, stakeholder collaboration, and governance to deliver secure, scalable, and cost-conscious technology outcomes.</p><p><br></p><p>Responsibilities:</p><p>• Develop end-to-end solution designs for infrastructure initiatives spanning virtualization, networking, and both private and public cloud platforms.</p><p>• Partner with business leaders, IT teams, and enterprise architects to ensure proposed solutions support organizational goals and long-range technology plans.</p><p>• Apply enterprise architecture principles, security expectations, compliance obligations, and operational best practices throughout the solution design process.</p><p>• Present architecture deliverables to review boards and stakeholder groups, incorporating feedback to strengthen technical alignment and implementation readiness.</p><p>• Help establish and improve IT processes that enhance architecture practices, governance, and cross-functional delivery standards.</p><p>• Maintain accurate architectural documentation within enterprise modeling tools so solution components, workflows, and dependencies are clearly represented.</p><p>• Assess technology options and vendor offerings to identify opportunities for efficiency, cost reduction, and improved service delivery.</p><p>• Coordinate with external partners and suppliers to support delivery timelines, technical requirements, and solution outcomes.</p>
<p><strong>Microsoft 365 Systems Engineer</strong></p><p><br></p><p><strong>Company Overview</strong></p><p>A well-established organization in the professional services sector is seeking a Microsoft 365 Systems Engineer to join its internal technology team in Los Angeles, California. The company supports a dynamic, multi-office environment and is committed to leveraging modern technology, cybersecurity best practices, and cloud-based solutions to drive operational excellence. This role offers the opportunity to make a meaningful impact by enhancing collaboration, security, and productivity across the organization.</p><p><br></p><p><strong>Role Summary</strong></p><p>The Microsoft 365 Systems Engineer will be responsible for administering, securing, and continuously improving the organization's Microsoft 365 ecosystem while supporting broader infrastructure and endpoint technologies. This hands-on position is ideal for a security-focused systems professional who enjoys solving complex technical challenges, delivering automation solutions, supporting end users, and leading technology initiatives. Based in the Los Angeles, California area, this role combines operational support, systems engineering, security governance, and project execution.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Administer, maintain, and optimize Microsoft 365 services including Entra ID, Exchange Online, SharePoint, OneDrive, Teams, Intune, Defender, Purview, and related cloud technologies</li><li>Manage user identities, access controls, group policies, role-based permissions, multifactor authentication, and conditional access configurations</li><li>Support governance and administration of AI-enabled workplace technologies while ensuring appropriate security and data protection controls</li><li>Oversee endpoint management activities, including device enrollment, application deployment, compliance policies, security baselines, and lifecycle management</li><li>Implement, monitor, and enhance cybersecurity controls across cloud and endpoint environments</li><li>Maintain data protection, retention, auditing, information governance, and compliance-related configurations</li><li>Support patch management, vulnerability remediation, endpoint hardening, and secure configuration standards</li><li>Troubleshoot and administer Windows, macOS, iOS, Android, networking components, and business-critical SaaS platforms</li><li>Develop and maintain PowerShell scripts and automation workflows to improve operational efficiency and reduce manual effort</li><li>Create technical documentation, support procedures, knowledge base content, and end-user training materials</li></ul><p><strong>Compensation & Benefits</strong></p><ul><li>$100,000-$120,000</li><li>Comprehensive benefits package including medical, dental, and vision coverage</li><li>Retirement savings plan with employer matching contributions</li><li>Professional development and certification support opportunities</li></ul><p><strong>Additional Details</strong></p><ul><li>Onsite with remote flexibility on an ad-hoc need basis</li><li>Participation in after-hours maintenance, upgrades, and incident response activities may be required</li><li>Up to 20% regional travel may be required</li><li>Opportunity to contribute ideas, influence technology strategy, and help shape future platform decisions in collaborative environment</li></ul>
We are looking for an experienced Database Technology Manager to oversee the stability, security, and performance of enterprise database environments in Tempe, Arizona. This role combines hands-on database administration with team leadership, requiring someone who can guide technical staff, improve operational standards, and communicate clearly with both technical and non-technical stakeholders. The ideal candidate brings strong Microsoft SQL Server expertise, a disciplined approach to backup and recovery planning, and the ability to support reliable database operations in a regulated setting.<br><br>Responsibilities:<br>• Lead the administration and day-to-day support of production Microsoft SQL Server environments, ensuring high availability, reliability, and consistent performance.<br>• Supervise and mentor technical team members, establish operational standards, and review database-related work for quality and accuracy.<br>• Manage core SQL Server services and features, including instance setup, Always On availability groups, backup and restore processes, SQL Server Agent, and Database Mail.<br>• Develop, maintain, and validate backup and disaster recovery strategies through regular testing and documented recovery procedures.<br>• Analyze database performance issues using execution plans, wait statistics, and tuning techniques to improve efficiency and system responsiveness.<br>• Create and maintain PowerShell-based automation to streamline administrative tasks and reduce manual effort.<br>• Oversee database security controls, permissions, and compliance practices within an audited or regulated environment.<br>• Produce clear technical documentation such as runbooks, incident summaries, and architecture recommendations for a broad audience.<br>• Support upgrade and migration activities across database versions when needed, while minimizing operational disruption.<br>• Participate in on-call support rotations and perform after-hours maintenance to sustain system availability.
<p>Database Administrator (DBA)</p><p>Position Overview</p><p>We are seeking an experienced <strong>Database Administrator (DBA)</strong> to support the installation, administration, maintenance, performance, and availability of enterprise database environments.</p><p>This position is responsible for analyzing current and future database requirements, implementing and maintaining Database Management Systems (DBMS), monitoring database performance, and ensuring database environments remain reliable, available, and properly configured.</p><p>The Database Administrator will work closely with application developers, systems engineers, infrastructure teams, and other technical personnel to support enterprise applications and database-driven systems. The role will also evaluate database software updates and enhancements to determine their impact on existing production systems, applications, development standards, and operating procedures.</p>
<p>Seeking a highly skilled Identity & Access Management (IAM) Engineer/Architect to lead the design, implementation, and support of enterprise identity governance solutions with a strong focus on SailPoint. This role is ideal for someone who enjoys solving complex identity challenges and remains actively involved in engineering, configuration, integrations, and operational support rather than functioning solely as a strategic architect.</p><p><br></p><p>Responsibilities</p><ul><li>Design, configure, implement, and support SailPoint identity governance solutions.</li><li>Develop and maintain identity lifecycle processes including joiner, mover, and leaver workflows.</li><li>Build and troubleshoot SailPoint application connectors, provisioning integrations, and access request workflows.</li><li>Configure and manage role-based access control (RBAC) models, entitlement structures, and access certification campaigns.</li><li>Develop and support custom SailPoint workflows, rules, scripts, and integrations using Java, Beanshell, REST APIs, and web services.</li><li>Partner with infrastructure, security, cloud, and application teams to onboard new systems into the SailPoint platform.</li><li>Design and implement automated provisioning and deprovisioning processes across Active Directory, Azure AD/Entra ID, cloud platforms, and enterprise applications.</li><li>Analyze identity-related security risks and recommend technical solutions to improve governance and compliance.</li><li>Troubleshoot complex provisioning, authentication, and identity synchronization issues.</li><li>Support audit, compliance, and access review initiatives by providing technical expertise and reporting.</li><li>Create and maintain technical documentation, solution designs, operational procedures, and governance standards.</li><li>Participate in IAM roadmap planning while remaining actively involved in solution delivery and platform enhancements.</li></ul><p><br></p>
We are looking for a Server Operator to support daily system administration activities and frontline technical assistance for a server-focused environment in San Jose, California. This Long-term Contract position is ideal for someone who is comfortable working hands-on with Linux-based systems, resolving access and authentication issues, and helping users navigate technical problems across core infrastructure. The role combines hardware support, ticket troubleshooting, and coordination with senior technical teams to keep operations running smoothly.<br><br>Responsibilities:<br>• Install and rack server hardware while maintaining accurate equipment and asset records.<br>• Provide first-level support to users experiencing issues with server access, password resets, and core environment connectivity.<br>• Investigate incoming service requests, identify likely causes, and route more advanced issues to the appropriate technical teams.<br>• Use Linux administrative commands to diagnose system problems and assist with operational troubleshooting.<br>• Support identity and authentication-related issue resolution, including access workflows tied to enterprise authentication platforms.<br>• Monitor reported issues across a large server estate, checking network reachability, account status, and system accessibility as initial troubleshooting steps.<br>• Manage and update support tickets in Jira, ensuring issues are documented clearly and progressed in a timely manner.<br>• Assist with environment-related tracking and asset management activities, including updates and reporting through Excel and related tools.
<p>We are seeking a Senior SOC Engineer to help monitor, detect, investigate, and respond to cybersecurity threats across enterprise environments. This role is responsible for strengthening security operations, improving detection capabilities, and supporting incident response efforts to protect systems, networks, and data. The ideal candidate brings deep experience in security operations, threat detection, incident investigation, and security tooling. This person is analytical, collaborative, and able to operate effectively in fast-paced environments where timely response and strong judgment are critical.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Monitor security events, alerts, and incidents across networks, endpoints, cloud environments, and applications.</li><li>Investigate suspicious activity, triage alerts, and determine severity, impact, and appropriate response actions.</li><li>Lead or support incident response activities, including containment, eradication, recovery, and post-incident analysis.</li><li>Develop, tune, and maintain SIEM use cases, correlation rules, dashboards, and alerting logic.</li><li>Analyze logs and telemetry from multiple security tools to identify threats, anomalies, and indicators of compromise.</li><li>Collaborate with infrastructure, engineering, and IT teams to remediate vulnerabilities and strengthen security controls.</li><li>Conduct threat hunting activities to proactively identify malicious behavior or hidden risks.</li><li>Support the development and maintenance of SOC processes, playbooks, runbooks, and escalation procedures.</li><li>Mentor junior analysts and contribute to the maturity of security operations practices.</li><li>Recommend improvements to detection engineering, incident handling, and operational workflows.</li><li>Prepare incident reports, metrics, and executive-ready summaries for technical and non-technical stakeholders.</li><li>Stay current on emerging threats, attacker techniques, and cybersecurity best practices.</li></ul>
We are looking for an experienced Sr. Network Engineer to join a contract opportunity with potential for a permanent role, supporting a life insurance organization in West Des Moines, Iowa. This role focuses on building and advancing enterprise and internet peering capabilities across a complex network environment, while shaping scalable standards for performance, security, and reliability. The ideal candidate brings deep technical expertise with Cisco-based infrastructure, strong architectural judgment, and the ability to guide engineering teams through implementation and operational best practices.<br><br>Responsibilities:<br>• Lead the architecture and rollout of advanced network peering solutions that support secure, resilient, and high-performing connectivity across the enterprise.<br>• Design, implement, and maintain complex routing, switching, and transport environments spanning Layer 1, Layer 2, and Layer 3 network services.<br>• Create technical standards, detailed diagrams, and supporting documentation for network, telephony, video, and connectivity solutions.<br>• Evaluate network hardware, software platforms, and monitoring technologies, then coordinate adoption and deployment based on business and technical needs.<br>• Provide senior-level engineering guidance to network team members, including knowledge sharing for configuration, troubleshooting, and operational support.<br>• Drive the development of secure network architectures by implementing controls such as segmented environments, DMZ frameworks, web filtering, and intrusion prevention capabilities.<br>• Assess the impact of new services and infrastructure changes by producing network designs and architectural recommendations aligned with long-term strategy.<br>• Contribute technical leadership in balancing traditional networking approaches with software-defined and cloud-connected solutions to deliver cost-effective services.<br>• Proactively identify service risks and performance issues, then lead resolution efforts with clear communication and strong technical ownership.