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253 results for Senior Customer Service Representative jobs
- Irvine, CA
- onsite
- Temporary / Contract
- 30 - 34 USD / Hourly
- We are looking for a proactive Client Service Coordinator to provide onsite support in Irvine, California for a busy brokerage team. This Long-term Contract position is ideal for someone who can stay organized, communicate confidently with clients and internal partners, and manage transaction-related work with limited supervision in a fast-moving environment. The role supports team members with different working styles, so success will require adaptability, sound judgment, and strong follow-through.<br><br>Responsibilities:<br>• Coordinate client and brokerage transactions from initiation through closeout, keeping activities on schedule and ensuring each stage is completed accurately.<br>• Draft, organize, and process contracts, forms, and supporting transaction records while maintaining complete and up-to-date documentation.<br>• Provide day-to-day administrative assistance to assigned brokers, anticipating needs and helping keep operational tasks on track.<br>• Review and submit vouchers, commissions, and related payment materials with careful attention to timing and accuracy.<br>• Monitor transaction status, maintain reporting details, and update records to support visibility into milestones and deliverables.<br>• Serve as a detail-focused point of contact for clients and stakeholders, sharing updates clearly and responding to inquiries in a timely manner.<br>• Manage multiple priorities independently in an onsite, fast-paced setting where team members may be traveling or working away from the office.<br>• Ensure files, correspondence, and transaction information are organized in a manner that supports compliance, accessibility, and efficient follow-up.
- 2026-11-12T00:00:00Z
- Houston, TX
- onsite
- Permanent / Full Time
- 85000 - 110000 USD / Yearly
- <p>Our client is looking for a Client Services Assistant with relevant experience to support a wealth management team in Houston, Texas. This position is ideal for someone who brings strong financial services experience, communicates confidently with high-net-worth clients, and thrives in a deadline-driven environment. The successful candidate will play a key role in maintaining service quality, coordinating account-related activities, and ensuring day-to-day operations run smoothly.</p><p><br></p><p>Responsibilities:</p><p>• Serve as a primary point of contact for client service inquiries, delivering timely and attentive support to high-net-worth individuals and internal partners.</p><p>• Coordinate account documentation, service requests, and follow-up activities to help ensure accurate processing and a seamless client experience.</p><p>• Maintain detailed records and update client information within Salesforce and other internal systems to support organized and compliant workflows.</p><p>• Prepare, review, and track reports, spreadsheets, and service-related materials using Microsoft Excel and related office tools.</p><p>• Partner with advisors and operations staff to manage priorities, resolve issues, and keep client deliverables on schedule.</p><p>• Monitor deadlines across multiple service activities, ensuring items are completed thoroughly, accurately, and on time.</p><p>• Support wealth management and advisory service processes by assisting with administrative and operational tasks tied to client accounts.</p>
- 2026-11-13T00:00:00Z
- Alamo, CA
- onsite
- Permanent / Full Time
- 75000 - 100000 USD / Yearly
- <p>For additional information or questions about this opportunity, feel free to reach out to <u>Jennifer Fukumae via email or LinkedIn</u>.</p><p> </p><p><strong>Location:</strong> Walnut Creek, CA</p><p><strong>Salary:</strong> $85,000 - $100,000</p><p><strong>Schedule:</strong> Onsite | Monday-Friday | 8:00 AM - 5:00 PM</p><p> </p><p>We are partnering with a well-established boutique Wealth Management firm in Walnut Creek managing approximately <strong>$1B in assets under management</strong>. Known for its long-tenured team, organic growth, and white-glove client service, the firm is seeking a <strong>Client Service Associate</strong> to support two experienced Wealth Advisors and play a key role in delivering an exceptional client experience.</p><p> </p><p>This is an excellent opportunity for someone who enjoys building relationships, thrives in a collaborative environment, and wants to be part of a stable, client-focused RIA.</p><p> </p><p><strong>Responsibilities</strong></p><ul><li>Provide day-to-day administrative and operational support to two Wealth Advisors.</li><li>Serve as a primary point of contact for client service requests, ensuring timely and professional communication.</li><li>Prepare, process, and track new account openings, account maintenance, money movements, transfers, and beneficiary updates.</li><li>Coordinate and follow up on client paperwork while ensuring accuracy and completeness.</li><li>Assist with meeting preparation, client reviews, and follow-up items.</li><li>Maintain accurate client records and documentation within the CRM.</li><li>Work closely with <strong>Charles Schwab</strong> to process client requests and resolve account-related inquiries.</li><li>Monitor outstanding service requests and proactively communicate updates to clients and advisors.</li><li>Coordinate with custodians and other third-party providers to ensure a seamless client experience.</li><li>Support ongoing operational projects and contribute to process improvements as needed.</li></ul><p><br></p>
- 2026-11-06T00:00:00Z
- Torrance, CA
- onsite
- Temporary to Hire
- 23.75 - 25 USD / Hourly
- <p>We are looking for a detail-oriented Customer Service Billing Specialist to join a manufacturing organization in Torrance, California. This on-site <strong>Contract </strong>opportunity is ideal for someone who enjoys working across departments to resolve billing issues, support customer account activity, and keep transaction records accurate. The person in this role will help maintain smooth order and billing operations by investigating credits and refunds, entering data carefully, and communicating effectively with internal teams.</p><p><br></p><p>Responsibilities:</p><p>• Work closely with accounting, customer service, sales, and distribution teams to investigate customer billing concerns and bring credit or refund requests to resolution.</p><p>• Enter and process customer credits, refunds, and related billing adjustments with a strong focus on accuracy and timeliness within the company system.</p><p>• Keep complete and organized records of billing actions to support audit readiness and ensure reliable transaction history.</p><p>• Assist with order entry and general order processing when additional operational support is needed.</p><p>• Maintain precise data input standards during busy periods to help ensure dependable customer service and order flow.</p><p>• Review billing and order activity for inconsistencies, trace the source of issues, and escalate recurring problems to department leadership.</p><p>• Verify transaction details before finalizing adjustments to reduce errors and improve financial accuracy.</p><p>• Contribute to efficient day-to-day billing operations by balancing customer support needs with administrative accuracy.</p>
- 2026-11-11T00:00:00Z
- Tucson, AZ
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking an experienced Senior Help Desk Technician to provide advanced technical support while serving as a mentor to junior support staff. This role will handle escalated Tier 2 and Tier 3 issues, support critical business technologies, and help drive process improvements across the IT support function.</p><p>Key Responsibilities</p><ul><li>Serve as an escalation point for complex technical issues.</li><li>Troubleshoot advanced Windows, Microsoft 365, networking, and user access issues.</li><li>Administer Active Directory, Azure AD, Microsoft Intune, and endpoint management solutions.</li><li>Support enterprise technologies including VPNs, VoIP platforms, and security tools.</li><li>Lead workstation deployments, hardware refresh projects, and system upgrades.</li><li>Create and maintain technical documentation and knowledge base articles.</li><li>Analyze recurring issues and implement long-term solutions.</li><li>Train and mentor Help Desk Technicians and junior support personnel.</li><li>Collaborate with Systems Administrators, Network Engineers, and Cybersecurity teams.</li><li>Monitor service levels and contribute to continuous improvement initiatives.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Phoenix, AZ
- onsite
- Temporary / Contract
- 25 - 30 USD / Hourly
- <p>We are seeking an experienced Senior Help Desk Technician to provide advanced technical support while serving as a mentor to junior support staff. This role will handle escalated Tier 2 and Tier 3 issues, support critical business technologies, and help drive process improvements across the IT support function.</p><p>Key Responsibilities</p><ul><li>Serve as an escalation point for complex technical issues.</li><li>Troubleshoot advanced Windows, Microsoft 365, networking, and user access issues.</li><li>Administer Active Directory, Azure AD, Microsoft Intune, and endpoint management solutions.</li><li>Support enterprise technologies including VPNs, VoIP platforms, and security tools.</li><li>Lead workstation deployments, hardware refresh projects, and system upgrades.</li><li>Create and maintain technical documentation and knowledge base articles.</li><li>Analyze recurring issues and implement long-term solutions.</li><li>Train and mentor Help Desk Technicians and junior support personnel.</li><li>Collaborate with Systems Administrators, Network Engineers, and Cybersecurity teams.</li><li>Monitor service levels and contribute to continuous improvement initiatives.</li></ul><p><br></p>
- 2026-11-11T00:00:00Z
- Walnut Creek, CA
- onsite
- Permanent / Full Time
- 110000 - 125000 USD / Yearly
- <p>Jeff Abrams is looking for a Client Services Manager to lead service operations and support a high standard of care for one of his clients. This role combines team leadership, process oversight, and operational execution to ensure advisors and clients receive timely, accurate, and efficient support. The ideal candidate brings strong judgment, a service-oriented mindset, and the ability to improve workflows in a regulated financial services environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead and develop the Client Service Associate team through recruiting, onboarding, coaching, and ongoing performance guidance.</p><p>• Create clear team expectations and structured workflows that promote accuracy, accountability, and responsive client support.</p><p>• Manage daily client service activity, ensuring smooth coordination of requests from advisors and clients.</p><p>• Oversee onboarding and account administration tasks such as new account setup, transfers, documentation processing, and ongoing maintenance.</p><p>• Act as the escalation point for complex service matters and drive timely, practical resolutions.</p><p>• Document and refine operational procedures across servicing, onboarding, and reporting functions to improve consistency and scalability.</p><p>• Partner with compliance stakeholders to align operational practices with applicable regulatory requirements and internal standards.</p><p>• Supervise key operational aspects of the firm's technology environment, including reporting tools and workflow automation platforms.</p><p>• Collaborate with leadership to strengthen system connectivity, increase automation, and introduce technology enhancements, including AI-enabled solutions where </p><p>appropriate.</p><p><br></p><p>If you are interested in this role, please reach out to Jeff Abrams via LinkedIn </p>
- 2026-11-06T00:00:00Z
- Indianapolis, IN
- onsite
- Temporary / Contract
- 23 - 26 USD / Hourly
- <p>We are looking for a Customer Support Coordinator for one of our Robert Half clients. This role plays a pivotal role in ensuring exceptional customer experiences by managing domestic and international orders, maintaining accurate customer profiles, and facilitating communication between distributors, customers, and internal teams. Leveraging advanced proficiency in Microsoft Office Suite, alongside ERP systems. The is a long-term contract opportunity that focuses on efficient order processing, inventory management, and issue resolution.</p><p><br></p><p><u>Responsibilities: </u></p><p> Provide secondary phone support as needed, in alignment with the Customer Support Administrative Manager, who serves as the first point of contact.</p><p>· Support distributors from order entry through shipment pick-up, maintaining professional relationships with buyers and customers.</p><p>· Maintain accuracy of order‑related customer data in coordination with the Customer Support Administrative Manager to ensure consistency across ERP systems.</p><p>· Partner with the Customer Support Administrative Manager to resolve discrepancies in customer profiles (such as duplicate or incomplete information) distributor details, and account‑related documentation.</p><p>· Confirm orders with distributors and chains, with the appropriate Sales Manager before processing. This includes ensuring timely updates, order confirmations, and tracking information to internal and external customers.</p><p>· Analyze and follow up on open orders and back orders; communicate with Shipping to ensure timely fulfillment.</p><p>· Manage inbound phone communication, respond to routine inquiries, and direct calls to the appropriate team members in a timely manner.</p><p>· Coordinate schedules, appointments, and calendar updates to support smooth day-to-day operations across the team.</p><p>· Maintain organized tracking of tasks, follow-ups, and scheduling priorities to help ensure deadlines are met.</p><p>· Use NetSuite and related office tools to enter information, update records, and support administrative workflows.</p><p>· Assist with operational processes and office procedures, including updates tied to workflow or system-related changes when required.</p>
- 2026-11-13T00:00:00Z
- Stoneham, MA
- onsite
- Permanent / Full Time
- 60000 - 61000 USD / Yearly
- We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
- 2026-10-23T00:00:00Z
- North Brunswick, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
- 2026-10-16T00:00:00Z
- Washington, DC
- onsite
- Permanent / Full Time
- 160000 - 190000 USD / Yearly
- <p>We are looking for an experienced Senior eBilling Manager to oversee electronic billing operations and support accurate, timely invoice delivery for a law firm in Washington, District of Columbia. This role is ideal for someone who can balance day-to-day ebilling execution with process oversight, client service, and team leadership. The successful candidate will bring strong knowledge of electronic billing platforms, complex billing arrangements, and revenue cycle coordination within a fast-paced, detail-focused environment.</p><p><br></p><p>Responsibilities:</p><p>• Lead daily billing activities, ensuring invoices are prepared, reviewed, and submitted accurately and on schedule.</p><p>• Manage electronic billing workflows across client systems and resolve submission issues, rejections, and compliance-related discrepancies.</p><p>• Oversee complex invoicing scenarios, including specialized calculations, phased or progress-based billing, and client-specific billing requirements.</p><p>• Supervise billing operations to support consistent cash flow, reduce aged receivables, and strengthen collection follow-up where needed.</p><p>• Partner with internal stakeholders to confirm time entry accuracy, matter setup details, and adherence to billing guidelines before invoice release.</p><p>• Monitor billing system performance and maintain data integrity within platforms such as Aderant and Elite 3E.</p><p>• Analyze billing trends and operational metrics to identify process improvements and enhance overall efficiency.</p><p>• Provide guidance and support to billing staff, helping establish strong quality standards and dependable service delivery.</p><p><br></p><p>All interested candidates in this Senior eBilling Manager and other full-time permanent opportunities across the D.C. area please send your resume to Justin Decker via LinkedIn. </p><p><br></p>
- 2026-10-21T00:00:00Z
- Sarasota, FL
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- <p>We are looking for a Product Support Specialist to join a water industry organization in Sarasota, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, guiding customers through product use, and working cross-functionally to deliver a strong service experience. In this onsite role, you will support customers after the sale, help resolve instrument-related concerns, and contribute to accurate reporting and continuous improvement efforts across the support function.</p><p><br></p><p>Responsibilities:</p><p>• Investigate and resolve customer issues involving instruments, including hardware, electronics, software behavior, data output, and chemistry-related performance questions.</p><p>• Lead post-implementation and post-sale training sessions to help customers use products effectively and confidently.</p><p>• Guide users to the appropriate manuals, reference materials, and support resources so they can quickly find needed information.</p><p>• Record service requests, warranty matters, product feedback, and quality-related concerns in internal systems with clear and complete details.</p><p>• Prepare quotations for repairs and follow-up service work while coordinating return authorizations and tracking products sent in for service.</p><p>• Maintain detailed case documentation that captures the reported issue, troubleshooting process, and final resolution for each interaction.</p><p>• Work with quality and internal partner teams to escalate non-conformance concerns, monitor progress, and communicate updates back to customers.</p><p>• Analyze recurring support trends, warranty activity, and ticket volume data, then prepare reports and dashboards for management review.</p><p>• Create and refine customer-facing documentation and internal records, including product registrations, activity logs, and data cleanup efforts to improve accuracy.</p><p>• Share customer insights with sales, engineering, product management, and other stakeholders to support product enhancements and process improvements.</p>
- 2026-10-28T00:00:00Z
- Exton, PA
- onsite
- Permanent / Full Time
- 0 - 0 USD / Yearly
- <p>Our client is looking to staff a customer-focused and highly organized Sales Support Representative to facilitate order management, maintain strong client relationships, and support day-to-day activities of the sales team. This role requires someone who can manage multiple customer requests, coordinate order processing and delivery schedules, and use sound judgement to resolve issues while maintaining a high standard of service. The ideal Sales Support Representative will detail-oriented, customer-focused, and capable of managing multiple priorities with accuracy and meeting service expectations. </p><p><br></p><p>What you get to do everyday</p><p>· Provide administrative support to sales team</p><p>· Fulfill customer inquiries</p><p>· Serve as liaison between sales team, clients, and internal departments</p><p>· Manage and update customer accounts and CRM systems</p><p>· Resolve pricing issues/errors</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Track sales leads, monitor progress, and ensure follow-up</p><p>· Provide customer quotes and pricing</p><p>· Troubleshoot data performance inquiries</p>
- 2026-10-15T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>Position Overview</p><p>Our client, an established insurance organization, is seeking a detail-oriented and customer-focused Sales Support Coordinator to provide administrative and operational support to the sales team. This individual will play an important role in supporting day-to-day sales activities, coordinating client communications, maintaining accurate records, and helping ensure a seamless experience for prospective and existing clients.</p><p>The ideal candidate is organized, proactive, and comfortable working in a fast-paced, deadline-driven environment. This role requires strong communication skills, attention to detail, and the ability to manage multiple priorities while providing exceptional support to sales professionals and clients.</p><p>Key Responsibilities</p><ul><li>Provide day-to-day administrative support to insurance agents, account executives, and the sales team.</li><li>Assist with preparing proposals, quotes, presentations, and other client-facing sales materials.</li><li>Coordinate the collection of client information and documentation needed for insurance applications and policy processing.</li><li>Enter, update, and maintain accurate client, prospect, and policy information within internal databases and CRM systems.</li><li>Follow up with clients, insurance carriers, and internal departments regarding outstanding documentation, quotes, renewals, and policy updates.</li><li>Assist with processing new business applications, policy changes, endorsements, and renewals.</li><li>Track sales activity, maintain pipeline reports, and assist with preparing sales performance reports.</li><li>Coordinate client meetings, appointments, and follow-up communications.</li><li>Respond to incoming client inquiries and route requests to the appropriate sales or account management team members.</li><li>Support the sales team with prospecting activities, lead tracking, and maintaining organized client records.</li><li>Assist with preparing renewal documentation and monitoring upcoming policy expiration dates.</li><li>Ensure all client documentation is organized, accurate, and maintained in accordance with company procedures.</li><li>Provide general administrative and operational support to the sales department as needed.</li></ul><p><br></p>
- 2026-11-07T00:00:00Z
- Newark, DE
- onsite
- Permanent / Full Time
- 75000 - 90000 USD / Yearly
- <p>Senior Accounts Receivable Coordinator</p><p><br></p><p>$75,000–$95,000 | Full-Time | Hybrid (if applicable)</p><p><br></p><p>A growing and well-established organization with over $240MM in revenue is seeking a Senior Accounts Receivable Coordinator to join its finance team. This role is ideal for a detail-oriented AR professional who brings strong ownership of the receivables process, enjoys collaborating cross-functionally, and is comfortable handling complex customer accounts.</p><p><br></p><p>This position plays a critical role in maintaining healthy cash flow, improving collections, and supporting accurate financial reporting.</p><p><br></p><p>Position Overview</p><p><br></p><p>The Senior Accounts Receivable Coordinator will oversee the full AR lifecycle, including invoicing, collections, cash application, dispute resolution, and reporting. This role works closely with accounting leadership, sales, and customer service teams to ensure timely payment and strong customer relationships.</p><p><br></p><p><br></p><p><br></p><p>Key Responsibilities</p><p><br></p><ul><li>Manage and oversee the full accounts receivable cycle</li><li>Prepare and issue accurate customer invoices in a timely manner</li><li>Lead collection efforts, including outreach to customers and resolution of outstanding balances</li><li>Apply cash receipts and reconcile customer accounts</li><li>Investigate and resolve billing discrepancies and customer disputes</li><li>Monitor AR aging reports and proactively address delinquent accounts</li><li>Assist with month-end close activities related to AR</li><li>Ensure compliance with internal controls, policies, and procedures</li><li>Support process improvements to enhance efficiency and accuracy</li><li>Provide AR reporting and insights to accounting leadership</li></ul>
- 2026-11-06T00:00:00Z
- Dallas, TX
- onsite
- Permanent / Full Time
- 80000 - 82000 USD / Yearly
- <p>We are looking for 2 experienced Senior Buyers (One needs to be bilingual Mandrin/English and other English speaking only is fine) to lead procurement activities that keep materials, parts, and equipment flowing efficiently across the business in Dallas, Texas. This role partners closely with suppliers and internal teams to secure quality goods on time, maintain accurate purchasing data, and support stable inventory levels. The ideal candidate brings strong judgment in supplier management, purchasing execution, and issue resolution within a fast-paced manufacturing or supply chain environment.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full purchasing cycle with domestic and global vendors, from purchase order creation through shipment follow-up and transaction verification.</p><p>• Investigate and resolve order-related issues such as quantity variances, delayed deliveries, pricing concerns, and shipment discrepancies while keeping key stakeholders informed.</p><p>• Assist procurement leadership by preparing and issuing quote and proposal requests to support sourcing decisions and supplier selection.</p><p>• Coordinate with internal departments and external suppliers to address procurement challenges and maintain continuity of supply.</p><p>• Manage nonconforming material activity and return authorization processes with vendors to ensure timely corrective action.</p><p>• Track inventory performance against established targets and recommend purchasing actions that align with operational needs.</p><p>• Maintain accurate procurement and supplier information in Epicor, including lead times, pricing, commodity classifications, and purchase order details.</p><p>• Review planning settings such as minimums, maximums, and safety stock levels in Epicor and propose updates to improve inventory control.</p><p>• Monitor supplier performance for delivery, quality, and service expectations, documenting follow-up discussions and improvement needs.</p>
- 2026-10-29T00:00:00Z
- Woodbury, MN
- onsite
- Temporary / Contract
- 29.45 - 34.1 USD / Hourly
- <p>We are looking for an experienced Buyer to support indirect procurement activities for a manufacturing organization in Woodbury, Minnesota. This Contract position will play a key role in maintaining efficient purchasing operations, strengthening supplier interactions, and helping internal teams navigate procurement processes. The ideal candidate brings strong attention to detail, sound judgment, and the ability to manage purchasing workflows in a structured environment while identifying opportunities to improve value and efficiency.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the full lifecycle of indirect purchase orders, including creation, updates, follow-up, and resolution of ordering issues to keep transactions moving efficiently.</p><p>• Guide internal stakeholders through procurement procedures, including purchase requisition support and review of required documentation for completeness and accuracy.</p><p>• Facilitate onboarding requests for new suppliers by advising requestors on submission requirements and coordinating the setup process.</p><p>• Partner with quality-related functions to route applicable suppliers for evaluation and support their inclusion on approved vendor lists when required.</p><p>• Collaborate with Finance, Accounts Payable, Receiving, and other internal teams to address invoice concerns, receiving discrepancies, and supplier-related service issues.</p><p>• Analyze spending activity and sourcing options to uncover savings opportunities through quote comparisons, supplier discussions, and demand consolidation.</p><p>• Use Oracle and related procurement tools to monitor purchasing activity, generate reports, and track operational metrics.</p><p>• Ensure purchasing practices align with internal policies, compliance expectations, and established procurement standards.</p><p>• Stay informed on supplier capabilities and market conditions to support sound buying decisions and continuous process improvement.</p><p><br></p><p>*Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment.</p><p> </p><p>Please submit your resume and call 651-293-3973 for review and consideration.</p>
- 2026-10-30T00:00:00Z
- Fort Atkinson, WI
- onsite
- Permanent / Full Time
- 80000 - 100000 USD / Yearly
- <p>We are looking for a Purchasing and Customer Service Manager to support daily procurement operations and lead a high-quality customer service experience for an organization in the Fort Atkinson, Wisconsin area. This role combines vendor coordination, purchasing oversight, and customer-facing leadership to help keep materials available, orders moving efficiently, and service standards consistently high. The ideal candidate brings sound judgment, strong communication skills, and the ability to improve workflows across purchasing and customer support functions.</p><p><br></p><p>Responsibilities:</p><p>• Direct purchasing activities by evaluating supply needs, placing orders, and maintaining appropriate inventory levels to support business operations.</p><p>• Build and manage vendor relationships, including pricing discussions, order follow-up, and service issue resolution to achieve dependable supply performance.</p><p>• Oversee customer service processes to ensure timely responses, accurate information, and careful handling of inquiries, concerns, and order-related requests.</p><p>• Develop and apply procurement practices that promote cost awareness, policy compliance, and efficient purchasing decisions across departments.</p><p>• Review purchasing data and service trends to identify opportunities for process improvement, stronger supplier performance, and better customer outcomes.</p><p>• Coordinate with internal teams to align material availability, delivery timing, and customer commitments with operational priorities.</p><p>• Monitor order status, resolve discrepancies involving shipments or invoices, and ensure records are updated accurately within company systems.</p><p>• Lead, coach, and support staff involved in purchasing and customer service activities while reinforcing accountability and service excellence.</p>
- 2026-11-13T00:00:00Z
- Auburn, NH
- onsite
- Temporary to Hire
- 0 - 0 USD / Yearly
- We are looking for an experienced Technical Customer Support Lead to oversee daily support operations and help maintain a high standard of service for customers in Auburn, New Hampshire. This contract position is ideal for someone who can guide a technical support team, manage escalations with confidence, and keep service delivery aligned with business expectations. The role combines hands-on operational coordination with team mentorship, cross-functional collaboration, and a strong focus on timely, consistent customer communication.<br><br>Responsibilities:<br>• Direct day-to-day support activities by overseeing ticket queues, monitoring tasks, and incident handling to keep work moving efficiently.<br>• Act as the main point of escalation for urgent or high-impact issues, ensuring customers receive prompt updates and effective resolution paths.<br>• Organize team workload and coverage throughout business hours and during critical situations to maintain service continuity.<br>• Coach and support team members by providing guidance, sharing best practices, and reinforcing consistent support standards.<br>• Review response performance, service levels, and support quality to identify gaps and improve operational execution.<br>• Partner with internal groups such as Development, DevOps, and Quality Assurance to speed up issue resolution and remove blockers.<br>• Own follow-through on major customer concerns from initial escalation through final resolution, including communication and documentation.<br>• Help strengthen support procedures, workflows, and operating guidelines to improve consistency across service operations.<br>• Contribute to reporting on incident patterns, service performance, recurring problems, and operational risks, while supporting post-incident reviews and corrective actions.<br>• Handle customer information responsibly and follow appropriate security practices while supporting time-sensitive events that may require additional hours.
- 2026-11-06T00:00:00Z
- Lexington, KY
- remote
- Temporary / Contract
- 14.25 - 16.5 USD / Hourly
- <p>Kentucky Residency Requirement</p><p><br></p><p>MUST LIVE IN KENTUCKY</p><p><br></p><p><br></p><p>To be considered, candidates:</p><p><br></p><p><br></p><p>MUST CURRENTLY RESIDE IN KENTUCKY</p><p><br></p><p>MUST WORK REMOTELY FROM A KENTUCKY HOME ADDRESS</p><p><br></p><p>MUST BE ABLE TO VERIFY KENTUCKY RESIDENCY</p><p><br></p><p>CANDIDATES LIVING OUTSIDE OF KENTUCKY ARE NOT ELIGIBLE</p><p><br></p><p>Technology Requirements</p><p><br></p><p>REQUIRED EQUIPMENT</p><p><br></p><p><br></p><p>Candidates must provide their own:</p><p><br></p><p><br></p><p>✅ Laptop or Desktop Computer</p><p><br></p><p>✅ USB Headset</p><p><br></p><p>✅ Ethernet Cable</p><p><br></p><p>✅ Reliable High-Speed Internet Service</p><p><br></p><p><br></p><p>IMPORTANT INTERNET REQUIREMENT</p><p><br></p><p><br></p><p>🚨 A HARDWIRED INTERNET CONNECTION IS REQUIRED.</p><p><br></p><p>🚨 WI-FI ONLY CONNECTIONS ARE NOT ACCEPTABLE.</p><p><br></p><p>🚨 CANDIDATES MUST CONNECT DIRECTLY TO THEIR ROUTER OR MODEM USING AN ETHERNET CABLE.</p><p><br></p><p>🚨 AN INTERNET CONNECTIVITY TEST MUST BE SUCCESSFULLY COMPLETED PRIOR TO STARTING.</p><p><br></p><p><br></p><p>Applicants who do not meet the technology requirements will not be eligible for this position.</p><p><br></p><p><br></p><p>Qualifications</p><p><br></p><p>Previous customer service, call center, telemarketing, outbound calling, or sales experience preferred</p><p><br></p><p>Comfortable making a high volume of outbound calls</p><p><br></p><p>Strong communication and active listening skills</p><p><br></p><p>Ability to follow scripts and maintain a professional phone presence</p><p><br></p><p>Strong attention to detail and data entry skills</p><p><br></p><p>Ability to work independently in a remote environment</p><p><br></p><p>Must successfully pass a background check and drug screen</p><p><br></p><p>Before Applying</p><p><br></p><p><br></p><p>Please ensure you can answer YES to all of the following:</p><p><br></p><p><br></p><p>✅ I CURRENTLY LIVE IN KENTUCKY.</p><p><br></p><p>✅ I HAVE A LAPTOP OR DESKTOP COMPUTER.</p><p><br></p><p>✅ I HAVE A USB HEADSET.</p><p><br></p><p>✅ I HAVE HIGH-SPEED INTERNET.</p><p><br></p><p>✅ I CAN CONNECT TO THE INTERNET USING AN EHTERNET CABLE (NOT WI-FI ONLY).</p><p><br></p><p><br></p><p>APPLICATIONS FROM INDIVIDUALS WHO DO NOT LIVE IN KENTUCKY OR DO NOT MEET THE TECHNOLOGY REQUIREMENTS WILL NOT BE CONSIDERED.</p><p> if you need help with this please let me know - if you don't know how to do it let me know</p><p> </p>
- 2026-11-12T00:00:00Z
- Bremerton, WA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p>We are looking for an onsite Call Center Specialist to support client account activity and deliver responsive service for a Long-term Contract position based in Bremerton, Washington. This role is ideal for someone who can manage detailed account updates, handle inbound client interactions with professionalism, and maintain accurate documentation across multiple service tasks. The successful candidate will balance administrative follow-through with real-time call support while helping ensure client accounts remain current and compliant.</p><p><br></p><p>Responsibilities:</p><p>• Manage assigned follow-up tasks from counselors, managers, and payment support teams, ensuring each item is completed accurately and on time.</p><p>• Reach out to clients for scheduled payment reminders and perform routine reviews to confirm account information remains up to date.</p><p>• Handle creditor-related updates such as adjusting balances, adding or removing accounts, checking proposal progress, and communicating next steps to clients when follow-up is needed.</p><p>• Support incoming call operations during busy periods by answering initial calls, routing clients to available counselors, or continuing the conversation when transfer is not possible.</p><p>• Update Debt Management Plan records to reflect permanent or short-term payment changes requested by clients or counselors, including revisions to banking details.</p><p>• Review fee calculations tied to creditor changes to confirm compliance with applicable state guidelines and internal standards.</p><p>• Investigate payment-related concerns, resolve straightforward issues, and escalate more complex matters to the appropriate payment processing team.</p><p>• Examine newly activated enrollment accounts by reviewing financial details, creditor information, assets, and co-applicant data, and complete required account activation steps.</p><p>• Document all account activity thoroughly, complete a quality review on each account handled, and refer complaints or escalated concerns to a supervisor when necessary.</p><p>• Participate in required meetings and follow established service procedures, job aids, and performance standards in daily work.</p>
- 2026-11-11T00:00:00Z
- Lexington, NM
- remote
- Temporary / Contract
- 14.25 - 16.5 USD / Hourly
- <p>Robert Half is looking for a Call Center Specialist to support customers in a Contract to Hire position. This role focuses on delivering attentive assistance through outbound calls, resolving questions efficiently, and maintaining a positive customer experience. The ideal candidate is comfortable using customer service software, handling high-volume interactions, and completing administrative tasks with accuracy.</p><p><br></p><p>Responsibilities:</p><p>• 100+ outbound customer calls a day and provide clear, courteous support for a range of service-related inquiries.</p><p>• Document conversations accurately in customer service systems and update account details as needed.</p><p>• Resolve routine issues during the first interaction whenever possible, while escalating more complex concerns to the appropriate team.</p><p>• Use office tools and internal platforms to track requests, follow established procedures, and maintain organized records.</p><p>• Support a high-volume call environment by managing time effectively and maintaining service standards throughout the day.</p><p>• Communicate technical or service information in a way that is easy for customers to understand, including topics related to connectivity or Ethernet services whe</p>
- 2026-11-12T00:00:00Z
- Blue Bell, PA
- onsite
- Temporary to Hire
- 17 - 17 USD / Hourly
- <p>We are looking for a compassionate and dependable <strong>2nd Shift</strong> <strong>Call Center Specialist </strong>to join a fully onsite team in Pennsylvania. This contract-to-permanent opportunity is ideal for someone who communicates clearly, handles sensitive conversations effectively, and enjoys helping people through important next steps. In this role, you will serve as an initial point of contact, collect key details accurately, and provide a positive experience for customers navigating life insurance-related inquiries. Hours: M-F 2:30 pm -10:00 pm (2nd shift), Sundays occasionally – 9:00 am - 2:00 pm </p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Handle a high volume of incoming and outgoing calls while maintaining a courteous, patient, and detail-oriented approach.</p><p>• Speak with customers about life insurance-related matters, gather necessary information, and document details accurately in company systems.</p><p>• Guide callers through the early stages of the process by answering questions and explaining next steps clearly.</p><p>• Enter and update customer records with close attention to accuracy, completeness, and timeliness.</p><p>• Provide empathetic support during sensitive conversations and respond appropriately to customer concerns.</p><p>• Coordinate with internal teams to ensure each inquiry is routed correctly and progresses efficiently.</p><p>• Maintain consistent attendance and schedule flexibility, including second-shift hours and occasional Sunday coverage.</p><p>• Support day-to-day call center operations while meeting service expectations for responsiveness and quality.</p>
- 2026-11-06T00:00:00Z
- Santa Cruz, CA
- onsite
- Temporary / Contract
- 25 - 25 USD / Hourly
- We are looking for a customer-focused Call Center Specialist to support a busy healthcare team in Santa Cruz, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and enjoys helping patients over the phone. In this role, you will serve as an important first point of contact, assisting callers with appointment coordination, refill-related requests, and general support while ensuring each interaction is handled with professionalism and care.<br><br>Responsibilities:<br>• Manage a high volume of inbound calls each day and provide courteous, efficient assistance to patients and callers.<br>• Serve as the initial phone contact for patient-related inquiries, gathering information and directing calls to the appropriate department or team member.<br>• Coordinate appointment scheduling and make updates accurately within the appropriate systems.<br>• Receive prescription refill requests and route them promptly according to established procedures.<br>• Create and submit service tickets or internal requests to support follow-up and issue resolution.<br>• Maintain accurate call documentation and ensure patient information is recorded clearly and completely.<br>• Support front-office and care teams by helping prioritize urgent concerns and escalating issues when needed.<br>• Deliver a positive customer experience by responding with empathy, patience, and professionalism in every interaction.
- 2026-11-11T00:00:00Z
- Santa Cruz, CA
- onsite
- Temporary / Contract
- 25 - 25 USD / Hourly
- We are looking for a customer-focused Call Center Specialist to support patient communication for a busy healthcare organization in California. This Long-term Contract position is ideal for someone who is comfortable managing a steady volume of inbound calls while providing helpful, detail-oriented service to patients. The person in this role will serve as an important first point of contact, helping callers with scheduling, message routing, and service-related requests in a fast-paced office environment.<br><br>Responsibilities:<br>• Manage a high number of inbound calls each day and respond to patient inquiries with care and empathy.<br>• Act as the initial point of contact for patients, gathering information and guiding each caller to the appropriate resource or department.<br>• Coordinate appointment scheduling and make updates to patient information as needed during call interactions.<br>• Process prescription refill requests and ensure messages are directed promptly to the appropriate clinical teams.<br>• Create and submit internal service tickets or requests to support follow-up and issue resolution.<br>• Maintain accurate call notes and complete basic administrative tasks related to daily patient communication.<br>• Work collaboratively with front office and internal teams to help maintain smooth call handling and service coverage.<br>• Deliver a positive customer service experience while meeting productivity expectations in a structured office setting.
- 2026-11-11T00:00:00Z