248 Results for Senior Customer Service Representative Jobs

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Sr. Customer Service Representative

Oshkosh, WI
onsite
Temporary / Contract
18 - 23 USD / Hourly
We’re looking for a Sr. Customer Service Representative /Financial Services Advisor to provide exceptional service while helping customers navigate their everyday banking and financial needs. This role combines customer service, banking, lending, account management, and relationship building across in-person, phone, and digital channels. You’ll assist with transactions, open and maintain consumer and specialty accounts, process loan applications, support digital banking, and help customers identify financial solutions that align with their goals. This is also an opportunity to take on a higher level of responsibility by handling complex service needs, supporting specialty accounts and IRAs, assisting with branch operations, and mentoring other team members. Why This Opportunity? This role is a great fit for someone who wants to go beyond basic transactions and become a trusted financial resource for customers. You’ll have the opportunity to build relationships, provide meaningful financial solutions, develop your banking expertise, and support the success of your team. What You’ll Do Provide exceptional service across in-person, phone, and digital channels while building strong customer relationships. Process daily banking transactions and maintain accurate customer accounts. Open and service consumer, specialty, HSA, Trust, Estate, and IRA accounts. Process secured and unsecured loan, credit card, and line-of-credit applications. Identify customer needs and recommend appropriate financial products and solutions. Explain account features, financial products, and requirements clearly and confidently. Assist with digital banking and resolve customer questions, concerns, and escalated needs. Support cash, vault, ATM, night deposit, and other branch operations. Maintain accuracy and compliance with banking, security, and regulatory requirements. Stay current on products, services, and promotions while supporting branch and community outreach. Serve as a resource to other advisors by sharing knowledge, best practices, and coaching team members.
2026-09-14T00:00:00Z

Sr. Customer Service Representative

Monroe, OH
onsite
Temporary to Hire
22 - 24 USD / Hourly
We are looking for a Sr. Customer Service Representative to join a manufacturing organization in Monroe, Ohio in a contract capacity with the potential to become permanent. This role is ideal for a customer-focused individual who can manage order activity, respond to client needs with confidence, and coordinate across teams to deliver a smooth service experience. The position requires strong communication, attention to detail, and a proactive approach to resolving issues from initial request through final completion. Responsibilities: • Manage purchase order and lease processing across the company’s product and service offerings with a high level of accuracy and timeliness. • Respond to inbound customer questions by providing clear information, resolving concerns, and guiding clients to appropriate solutions. • Coordinate with cross-functional teams to monitor inquiries, orders, and lease requests through each stage of completion. • Take ownership of customer complaints and service incidents, driving follow-up actions and ensuring issues are fully resolved. • Maintain a consistent, high-quality customer experience by communicating updates and next steps throughout the service process. • Track individual performance against established service metrics and work to meet or exceed expectations. • Participate in required training programs to strengthen product knowledge, service skills, and role-related capabilities.
2026-10-07T00:00:00Z

Customer Service Representative

Richmond, VA
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a Customer Service Representative to support vendor and client account activities from Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates clearly, works well in a fast-paced call center setting, and takes pride in maintaining accurate records. The person in this role will engage with external contacts by phone, help clarify payment and enrollment details, and ensure account information is complete and up to date. Responsibilities: • Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information. • Guide customers through payment methods, registration steps, and account expectations with professionalism and clarity. • Enter new information and revise existing records accurately within company databases and account management systems. • Record each conversation, status update, and planned next step to maintain complete interaction histories. • Reconnect with vendors and clients when registrations are unfinished or required documentation and details are still pending. • Examine account records for inconsistencies, investigate issues, and work directly with customers to correct errors. • Coordinate with internal teams to help move account matters forward and support timely issue resolution. • Achieve established targets for call activity, service quality, productivity, and customer experience.
2026-10-08T00:00:00Z

Customer Service Representative

Vandalia, OH
onsite
Temporary to Hire
16.15 - 18.7 USD / Hourly
We are looking for a Customer Service Representative to join a team in a contract capacity. This role focuses on reviewing and coordinating employee-related benefit documentation, ensuring records are accurate, complete, and processed according to established guidelines. The ideal candidate is detail-oriented, comfortable handling high volumes of forms and service requests, and able to support both internal workflows and customer-facing communication with professionalism. Responsibilities:• Review incoming benefit and eligibility documents for completeness, accuracy, and compliance with established procedures before processing.• Prepare and distribute outgoing correspondence and required documentation related to status changes, coverage updates, and participant notifications.• Examine policy and contract information to confirm benefit coverage, dependent status, and eligibility determinations.• Validate spousal surcharge information and route verified details for the next stage of processing.• Generate routine reports from internal systems and external vendor sources to support operational tracking and follow-up activities.• Maintain and update termination-related records to keep employee status information current.• Provide customer service support through inbound and outbound communication, answering questions and assisting with document-related inquiries.• Assist with additional administrative and service tasks as needed to support team goals and daily operations. For immediate consideration, call 937.224.8326.
2026-10-07T00:00:00Z

Customer Service Representative

Cincinnati, OH
onsite
Temporary / Contract
18 - 23 USD / Hourly
Robert Half is seeking customer service professionals for current and upcoming opportunities with Cincinnati and Northern Kentucky employers. If you’re comfortable helping people, resolving issues, and documenting conversations accurately, we’d like to connect.What you may do:<ul><li>Respond to customer questions by phone, email, or chat</li><li>Research issues and provide clear, timely answers</li><li>Enter and update information in customer management systems</li><li>Process requests, orders, or account changes</li><li>Partner with other teams to resolve more complex concerns</li></ul>
2026-09-28T00:00:00Z

Customer Service Representative

Parsippany, NJ
onsite
Permanent / Full Time
50000 - 60000 USD / Yearly
A growing service organization in Parsippany NJ is seeking a Customer Service Coordinator to join its customer service and dispatch support team. This is an excellent opportunity for someone who thrives in a fast-paced environment, enjoys helping customers, and can effectively manage multiple priorities throughout the day. Responsibilities<ul><li>Handle incoming customer calls, emails, and service requests</li><li>Communicate appointment updates, schedule changes, and technician information</li><li>Support dispatch operations by gathering and maintaining accurate service information</li><li>Document customer interactions and service details within company systems</li><li>Follow up on open customer matters and ensure timely resolution</li><li>Coordinate with dispatch, technicians, and internal departments to support daily operations</li><li>Maintain accuracy and organization while managing a high volume of activity</li></ul>
2026-09-15T00:00:00Z

Customer Service Representative

Reading, PA
onsite
Temporary to Hire
19 - 21 USD / Hourly
We are looking for a Customer Service Representative to support repair coordination activities for fleet units. This contract opportunity with potential for a permanent role is ideal for someone who can balance vendor communication, scheduling, and accurate record management in a fast-paced environment. The person in this role will help keep repair activity moving efficiently by monitoring service progress, updating records, and working across several business systems throughout the day. Responsibilities:• Coordinate transportation arrangements for units moving to and from external repair providers.• Communicate regularly with vendors and internal branch or office teams regarding unit location, maintenance activity, and repair progress.• Track repair timelines closely and follow up promptly on status updates, delays, and approval needs.• Escalate outstanding repair issues when necessary to help prevent service interruptions and support timely resolution.• Maintain accurate documentation for maintenance events, repair updates, and current unit status in company systems.• Enter and update information across multiple platforms while managing ongoing communication with vendors and internal stakeholders.• Use tools such as AS/400, ServiceNet, Microsoft Excel, and Microsoft Access to support daily coordination and reporting tasks.• Provide organized administrative support that helps ensure repair records, schedules, and communications remain current and complete.
2026-10-07T00:00:00Z

Customer Service Representative

Allentown, PA
onsite
Temporary / Contract
18 - 20 USD / Hourly
Robert Half is seeking a professional and customer-focused Customer Service Representative to support daily client interactions and deliver excellent service across phone, email, and digital channels. This role is ideal for someone who communicates clearly, solves problems efficiently, and can manage a high volume of inquiries while maintaining accuracy and professionalism. Key Responsibilities:<ul><li>Respond to customer inquiries by phone, email, and other communication channels.</li><li>Resolve customer issues, complaints, and service requests in a timely and professional manner.</li><li>Maintain accurate customer records and update information in CRM or internal systems.</li><li>Process orders, requests, returns, and other service-related transactions.</li><li>Escalate complex issues to the appropriate team when needed.</li><li>Collaborate with internal departments to ensure timely resolution of customer needs.</li><li>Track recurring service issues and share insights to help improve customer experience and workflow efficiency.</li><li>Support high-volume service needs while maintaining attention to detail and service quality. </li></ul>
2026-10-02T00:00:00Z

Customer Service Representative

Indianapolis, IN
onsite
Temporary to Hire
19 - 20 USD / Hourly
We are looking for a Customer Service Representative to join a growing team supporting time-sensitive client accounts from initial assignment through resolution. This contract-to-permanent position is ideal for someone who communicates confidently, stays organized in a fast-paced environment, and can coordinate effectively with clients, service providers, and internal partners.The role focuses on managing account updates, verifying documentation and fees, coordinating next steps with third-party partners, and ensuring timely resolution while delivering attentive and professional customer service throughout the process.Responsibilities<ul><li>Manage assigned accounts from initial intake through final resolution, keeping clients and relevant partners informed of progress and next steps.</li><li>Communicate with clients, service providers, facilities, and vendor partners to gather status updates and coordinate timely completion of account-related activities.</li><li>Submit payment requests to the appropriate internal teams promptly to prevent delays and keep processes moving.</li><li>Verify required documentation, fees, and release requirements with third-party partners and assist with resolving questions or requirements as needed.</li><li>Provide timely and accurate updates to clients in accordance with service expectations and account-handling guidelines.</li><li>Handle inbound and outbound calls related to account status, order entry, scheduling, and service coordination with professionalism and urgency.</li><li>Maintain organized records and detailed account notes to support efficient follow-up, issue resolution, and clear customer communication.</li><li>Work closely with internal departments and external partners to identify and resolve issues that may delay account completion.</li></ul>
2026-10-07T00:00:00Z

Customer Service Representative

Secaucus, NJ
onsite
Temporary / Contract
27.7115 - 32.087 USD / Hourly
We are looking for a Customer Service Representative to join a collaborative onsite team in Secaucus, New Jersey for a Contract assignment. This role is well suited for someone with hands-on import and customs knowledge who can manage documentation accurately, communicate confidently with clients and partners, and adapt to a fast-moving logistics environment. The position supports the timely clearance of inbound shipments while helping maintain smooth coordination across internal teams, customers, and regulatory contacts. Responsibilities: • Prepare and submit customs entry documentation for imported shipments, ensuring filings are completed accurately and on schedule. • Examine shipping records such as invoices, packing details, bills of lading, and origin documents to confirm compliance and resolve discrepancies. • Assign appropriate tariff classifications and verify duty, tax, valuation, and country-of-origin information for each entry. • Complete Importer Security Filing documentation and support clearance activities for air, ocean, and cross-border truck freight. • Identify applicable customs and partner agency requirements and gather the records needed to satisfy regulatory obligations. • Communicate directly with customers, agents, port contacts, and internal offices to coordinate shipment processing and address missing information. • Provide status updates, answer shipment-related questions, and help guide clients through the entry process from document review to release. • Contribute to the broader team by assisting with operational tasks as priorities shift in a small, hands-on environment.
2026-10-05T00:00:00Z

Customer Service Representative

Painesville, OH
onsite
Temporary / Contract
21 - 23 USD / Hourly
We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care. Responsibilities:• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.• Provide customers with updates on order status, product information, and general service-related questions.• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.• Review information carefully to minimize errors and help maintain high service standards across each interaction.
2026-10-08T00:00:00Z

Customer Service Representative

Stratford, CT
onsite
Temporary to Hire
19.95 - 23.1 USD / Hourly
Job Description:Our client is seeking a Customer Service Representative to join their team. This role is ideal for someone who is professional, customer-focused, and skilled at handling inquiries with efficiency and care. The Customer Service Representative will serve as a key point of contact for customers, providing support, resolving issues, and ensuring a positive customer experience.Key Responsibilities:<ul><li>Respond to customer inquiries via phone, email, and/or chat in a timely and professional manner</li><li>Resolve customer concerns, complaints, and service issues with a solutions-oriented approach</li><li>Process orders, update account information, and maintain accurate customer records</li><li>Communicate clearly with internal departments to ensure customer needs are met</li><li>Follow up with customers regarding open issues or pending requests</li><li>Maintain a strong understanding of company products, services, and policies</li><li>Deliver a high level of service while meeting performance and productivity expectations</li></ul>Qualifications:<ul><li>Previous customer service, call center, or administrative support experience preferred</li><li>Strong verbal and written communication skills</li><li>Excellent problem-solving and conflict-resolution abilities</li><li>Comfortable using CRM systems and other business software</li><li>Strong attention to detail and organizational skills</li><li>Ability to multitask and work effectively in a fast-paced environment</li><li>High school diploma or equivalent required; additional education is a plus</li></ul>Benefits: Contract Employees are offered healthcare, 401k, Absence pay, and paid holidays
2026-10-01T00:00:00Z

Customer Service Representative

Cornelius, NC
onsite
Temporary to Hire
21 - 23 USD / Hourly
We are looking for a Remote Customer Service Representative who is available to work Pacific (5am-2pm EST) or Mountain (6am-3pm EST) time as normal business hours to join a growing real estate property and facilities management organization in North Carolina. This contract-to-permanent opportunity is ideal for someone who enjoys helping customers, resolving issues efficiently, and learning the operational side of an online auction and e-commerce environment. In this role, you will support day-to-day customer interactions, assist with administrative and account-related tasks, and contribute to a reliable, positive experience for clients using the platform. Responsibilities:• Respond to customer questions, account concerns, and service issues through clear and thorough communication.• Navigate the company’s online auction platform and internal tools to research problems and provide accurate solutions.• Diagnose customer-related issues across connected systems and determine the appropriate next steps for resolution.• Escalate more complex situations when needed, using sound judgment to protect the customer experience and business operations.• Review auction listings before launch to confirm accuracy, completeness, and overall quality.• Track receivables activity and assist with invoice follow-up to support timely customer payments.• Contribute to the development of consistent support procedures that improve service quality and efficiency.• Partner with technical teams to communicate recurring issues and help prioritize platform updates or fixes.• Build strong relationships with customers by delivering dependable support and encouraging ongoing engagement.
2026-10-06T00:00:00Z

Customer Service Representative

Eden Prairie, MN
onsite
Temporary / Contract
18 - 20 USD / Hourly
Position OverviewWe are seeking a professional and customer-focused Customer Service Representative to join a growing team. This role is responsible for providing exceptional service to customers, addressing inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator who enjoys helping others and thrives in a fast-paced environment. Responsibilities<ul><li>Respond to customer inquiries via phone, email, and other communication channels.</li><li>Provide accurate information regarding products, services, and policies </li><li>Resolve customer concerns and troubleshoot issues in a timely manner</li><li>Maintain accurate customer records and document interactions.</li><li>Process orders, requests, and account updates as needed.</li><li>Collaborate with internal departments to ensure customer needs are met.</li><li>Maintain a high level of professionalism and customer satisfaction.</li></ul>
2026-09-25T00:00:00Z

Customer Service Representative

Austin, TX
onsite
Temporary / Contract
21 - 25 USD / Hourly
As a Customer Service Representative I (CSR), you'll be the first point of contact for employees of our client organizations, answering incoming calls to a primary customer service line and helping members get their questions and concerns resolved. You'll use your research and troubleshooting skills to make sure every issue is handled accurately, and every member leaves the interaction satisfied. This is a contract position starting immediately and running through the last week of October. What you'll do • Respond to inbound and outbound customer contacts regarding benefits, service requests, and general support needs.• Investigate reported issues, identify root causes, and provide timely solutions or next-step guidance.• Deliver clear instructions and training to users so they can better understand processes, tools, and benefit-related functions.• Review customer concerns carefully and document interactions with accuracy and attention to detail.• Provide desk-side assistance when needed to troubleshoot user issues and restore normal operations.• Support customers through clear and attentive communication that builds confidence and ensures a positive service experience.• Research questions that require additional analysis and follow through until an appropriate resolution is reached.<ul><li> Coordinate with internal teams when issues need escalation or specialized support.</li></ul>
2026-10-01T00:00:00Z

Customer Service Representative

Saint Paul, MN
onsite
Permanent / Full Time
50000 - 62000 USD / Yearly
We are looking for a Customer Service Representative to support customer accounts and order-related activities in Saint Paul, Minnesota. This position combines customer communication, billing support, and administrative coordination to help deliver accurate, timely service. The ideal candidate is detail-oriented, responsive, and comfortable working across teams to address questions, resolve issues, and keep account information current. Responsibilities: • Oversee customer orders from initial entry through completion using the company’s ERP system, ensuring records remain accurate at each stage. • Partner with sales efforts by preparing customer quotations, answering inquiries, and assisting with outreach that supports new and existing business. • Investigate and resolve billing concerns, including pricing discrepancies, credits, debits, and freight-related questions. • Respond to product and service issues by identifying the cause, troubleshooting when possible, and coordinating escalations to achieve timely solutions. • Provide clear information about products, services, order status, and account details to both current customers and prospective clients. • Maintain thorough documentation of customer communications, update account records, and process account-related changes as needed. • Coordinate with internal departments such as sales, accounts receivable, production, quality, and shipping to meet customer expectations and address service concerns. • Inform customers of order or manufacturing delays that may affect expected shipment timing and help manage follow-up communication.
2026-10-08T00:00:00Z

Customer Service Representative

Madison, WI
onsite
Temporary / Contract
22 - 22 USD / Hourly
We are looking for a Customer Service Representative to support a non-profit organization in Madison, Wisconsin through a Long-term Contract opportunity. This position focuses on delivering helpful, timely service to callers while accurately processing customer information and orders. The ideal candidate is comfortable working in a call center setting, handling a steady volume of inbound interactions, and providing attentive support across multiple customer needs. Responsibilities: • Respond to incoming calls with empathy and a strong focus on customer satisfaction. • Enter orders and customer details accurately while maintaining organized and up-to-date records. • Assist individuals with questions, requests, and service-related concerns in a clear and efficient manner. • Manage high-volume call activity in a structured call center environment while meeting service expectations. • Place outbound calls when follow-up is needed to confirm information, resolve issues, or provide updates. • Document customer interactions thoroughly to ensure continuity and accurate account handling.
2026-10-07T00:00:00Z

Customer Service Representative

Bloomington, MN
onsite
Temporary / Contract
19 - 21 USD / Hourly
We are seeking a Customer Service Representative to join a dynamic team environment. This role is responsible for providing excellent customer support, and assisting with day-to-day administrative and operational tasks. The ideal candidate is organized, professional, and committed to delivering a positive experience for customers. Responsibilities:• Provide timely and professional assistance to customers, clients, and team members.• Perform a variety of administrative and operational support duties as needed.• Build and maintain positive relationships through strong communication and customer service skills.• Collaborate with team members and other departments to support business operations.• Prioritize multiple tasks in a fast-paced environment while maintaining attention to detail.
2026-10-05T00:00:00Z

Customer Service Representative

Northfield, IL
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for a detail-oriented Customer Service Representative to join a manufacturing team. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, managing order information, and keeping records accurate in a fast-paced environment. The role requires strong communication skills, solid Microsoft Excel proficiency, and a careful approach to data entry and follow-through. Responsibilities: • Review incoming orders for completeness, confirm pricing details, and check product availability before processing. • Enter and maintain customer and order information accurately using internal systems and spreadsheets. • Work closely with warehouse and production partners to help keep shipments on schedule and support on-time delivery. • Respond to customer questions and resolve order-related concerns with professionalism and urgency. • Share clear updates on product details, expected lead times, and delivery timelines to support customer needs. • Monitor order activity and follow up on discrepancies to help ensure records remain current and accurate. • Manage email correspondence and routine documentation related to customer accounts and order status.
2026-10-05T00:00:00Z

Customer Service Representative

West Des Moines, IA
remote
Temporary / Contract
20 - 24 USD / Hourly
Are you passionate about helping people and delivering exceptional customer service? Join a growing team where you'll assist customers with insurance-related questions, solve problems, and make a real impact! This person must be located in the Des Moines or surrounding area as it starts as a remote opportunity and moves into a hybrid model once hired on. What You'll Do:✅ Provide outstanding support by phone and email✅ Assist customers with insurance questions and account updates✅ Research and resolve customer inquiries with accuracy and care✅ Maintain detailed records and update customer information✅ Navigate multiple systems while managing several tasks at once✅ Ensure timely follow-up and excellent customer experiences Ready to take the next step in your career? Apply today through the Robert Half website or call 515.706.4974 for more information!
2026-10-08T00:00:00Z

Customer Service Representative

Brisbane, CA
onsite
Temporary / Contract
24 - 26 USD / Hourly
Our client, a well-established and growing logistics company in Brisbane, is seeking a Customer Service Representatives for a contract-to-hire opportunity. This role is ideal for a customer-focused professional who brings a strong service background, a positive attitude, and a genuine desire to learn and grow within a business. You’ll join a fast-paced environment where teamwork, adaptability, and a commitment to delivering excellent support are highly valued. Responsibilities: <ul><li>Delivering exceptional customer service via phone, email, and other communication channels. </li><li>Responding to customer inquiries, resolving issues, and ensuring a high-quality client experience. </li><li>Assisting with order management, shipment updates, and service-related requests. </li><li>Partnering with internal teams to support daily logistics and customer operations. </li><li>Maintaining accurate records and updating customer information in internal systems.</li><li>Supporting administrative tasks and contributing to overall team success. </li></ul>
2026-10-05T00:00:00Z

Customer Service Representative

San Francisco, CA
onsite
Temporary / Contract
24 - 24 USD / Hourly
We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position for someone who can create a positive experience on every interaction while managing inquiries efficiently and thoroughly. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well to continuously improve performance. Responsibilities: • Respond to incoming customer calls and messages with patience, clarity, and a service-focused attitude. • Guide customers through questions, applications, or order-related needs to help them complete the correct forms accurately the first time. • Record customer details and enter information carefully to maintain complete and accurate documentation. • Follow up on outstanding items to reduce delays and keep customer requests moving toward resolution. • Handle both inbound and outbound communication as needed to provide updates, gather missing information, and resolve issues. • Remain available and engaged during assigned queue hours, maintaining consistent attendance and dependable coverage. • Apply coaching and feedback to improve call quality, accuracy, and overall customer satisfaction.
2026-10-07T00:00:00Z

Customer Service Representative

Monrovia, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.· Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-10-05T00:00:00Z

Customer Service Representative

San Bernardino, CA
onsite
Temporary / Contract
23 - 23 USD / Hourly
Member Services Representative / Healthcare Customer Service Representative Position Summary We are seeking a customer-focused Member Services Representative to provide exceptional support to health plan members. This role serves as the primary point of contact for members, assisting with inquiries related to benefits, eligibility, claims, provider networks, and healthcare coverage. The ideal candidate will possess strong communication skills, healthcare customer service experience, and the ability to navigate multiple systems while maintaining compliance with HIPAA regulations. Key Responsibilities Answer high-volume incoming calls from health plan members in a detail oriented and courteous manner. Provide accurate information regarding benefits, eligibility, claims status, provider networks, and healthcare coverage. Assist members in resolving issues, escalating concerns when appropriate, and ensuring timely follow-up. Explain plan policies, procedures, and available healthcare services in a clear and understandable manner. Document all member interactions accurately within CRM and related systems. Research and resolve member inquiries while maintaining established service levels. Collaborate with internal departments, providers, and claims teams to facilitate issue resolution. Maintain compliance with HIPAA regulations, company policies, and confidentiality requirements. Deliver exceptional customer service while demonstrating patience, empathy, and professionalism. Perform data entry and administrative duties related to member account updates and case documentation. Key Skills Customer Service Inbound Call Center Healthcare Support Insurance Verification Claims Inquiry Resolution Benefits & Eligibility CRM Systems Data Entry HIPAA Compliance Problem Solving Communication Skills Attention to Detail Member Relations Multitasking
2026-10-08T00:00:00Z

Customer Service Representative

Pasadena, CA
onsite
Temporary / Contract
20 - 21 USD / Hourly
Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration. · Assist customers in Spanish and English over the phone · Receiving and placing customer service telephone calls· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism· Resolving customer complaints, managing database records, drafting status reports on customer service issues· Data entry and research as required to troubleshoot customer problems
2026-10-05T00:00:00Z

248 results for Senior Customer Service Representative jobs