We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable day-to-day support for end users in Lenexa, Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys resolving hardware, software, and connectivity issues while helping maintain a stable and efficient technology environment. The role will work closely with employees and internal teams to troubleshoot incidents, support infrastructure needs, and deliver responsive service across the site.<br><br>Responsibilities:<br>• Provide frontline technical support for desktop, laptop, printer, and mobile device issues, ensuring timely resolution for end users.<br>• Diagnose and address problems related to operating systems, standard business applications, and basic network connectivity.<br>• Manage and document support requests through the ticketing system, keeping records accurate and users informed throughout the process.<br>• Install, configure, and maintain workstation hardware, peripherals, and approved software in alignment with company standards.<br>• Support onsite technology infrastructure by assisting with device setup, connectivity troubleshooting, and routine maintenance tasks.<br>• Escalate complex incidents to appropriate teams when needed and collaborate to drive issues through to completion.<br>• Assist with user account support, access-related requests, and general technology onboarding activities for employees.<br>• Contribute to a positive support experience by communicating clearly, prioritizing service requests, and following established processes.
<p>Overview</p><p>We are seeking an IT Support Specialist with experience supporting Microsoft environments, Azure services, and end-user technology. This role will provide technical support, manage user accounts, troubleshoot infrastructure issues, and assist with cloud administration initiatives.</p><p>Responsibilities</p><ul><li>Provide desktop and remote support for end users</li><li>Manage Microsoft 365 and Entra ID user accounts</li><li>Support and troubleshoot Windows devices and applications</li><li>Assist with Azure administration and cloud-based services</li><li>Configure, deploy, and maintain laptops, desktops, and mobile devices</li><li>Support Intune device management and security policies</li><li>Troubleshoot networking, VPN, and connectivity issues</li><li>Document support activities and technical procedures</li><li>Escalate complex infrastructure issues as needed</li></ul><p><br></p>
<p>We are seeking a<strong> Smart Hands Technicians</strong> to support a short-term healthcare technology deployment across multiple hospital locations in the New Orleans area. This is an excellent opportunity for someone who is reliable, professional, can follow directions, and is comfortable working in active healthcare environments.</p><p>What You'll Be Doing</p><ul><li>Walk hospital facilities using an iPad to verify wireless access points (APs) are properly connected to security systems</li><li>Collaborate with engineers to validate installed equipment and associated hardware/software</li><li>Assist with basic low-voltage and technology infrastructure tasks</li><li>Read and interpret blueprints, schematics, and installation documentation</li><li>Test and troubleshoot equipment as directed</li><li>Mount and secure cabling, conduits, and brackets when needed</li><li>Document completed work, site findings, and installation activities</li><li>Work closely with technical teams to ensure project milestones are met</li></ul><p><br></p>
We are looking for an IT Site Support Specialist to provide hands-on technical support for end users and maintain reliable workplace technology in Lenexa, Kansas. This contract opportunity is ideal for someone who enjoys resolving hardware, software, and connectivity issues while delivering a strong customer support experience. The person in this role will help keep day-to-day IT operations running smoothly by supporting desktop environments, infrastructure components, and service management processes.<br><br>Responsibilities:<br>• Deliver onsite technical assistance for desktops, laptops, peripherals, and mobile devices to minimize employee downtime.<br>• Diagnose and resolve incidents involving operating systems, basic network connectivity, user accounts, and standard business applications.<br>• Manage support requests through the ServiceNow platform, ensuring accurate documentation, timely updates, and proper ticket resolution.<br>• Install, configure, and replace end-user hardware and software in accordance with internal IT standards.<br>• Support local technology infrastructure by identifying issues, escalating complex problems when needed, and coordinating with broader IT teams.<br>• Perform routine workstation setup, imaging, and deployment for new employees, role changes, and equipment refreshes.<br>• Maintain inventory records for devices and accessories while helping ensure equipment is tracked and available for business needs.
We are looking for an IT Site Support Specialist to provide hands-on technical assistance and dependable end-user support in Kansas. This contract opportunity with permanent potential is ideal for someone who enjoys solving hardware, software, and connectivity issues in a fast-paced environment. The person in this role will help maintain day-to-day technology operations while delivering a positive support experience across the site.<br><br>Responsibilities:<br>• Provide front-line technical support for desktops, laptops, peripherals, and mobile devices, resolving issues efficiently and professionally.<br>• Troubleshoot hardware, software, network, and connectivity problems to minimize downtime for employees and business operations.<br>• Manage support requests through the ticketing system, ensuring accurate documentation, timely updates, and proper follow-through.<br>• Install, configure, and maintain workstations, printers, and other site technology equipment in alignment with company standards.<br>• Assist with user account support, device setup, and basic access-related issues to help employees stay productive.<br>• Support local technology infrastructure by identifying recurring issues, escalating complex problems, and coordinating with broader IT teams when needed.<br>• Contribute to system readiness by performing routine checks, updates, and maintenance on end-user technology and support tools.
<p><strong>Robert Half</strong> is actively partnering with an Austin-based client to identify an <strong>IT Support Specialist (contract).</strong> In this role, you are responsible for providing advanced technical support, systems administration, infrastructure maintenance, and project coordination for a multi-site organization. This role serves as an escalation point for complex technology issues while ensuring the stability, security, and performance of systems that support both clinical and business operations. <strong>This role is onsite in Austin, Tx. </strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 support for escalated hardware, software, network, and system issues</li><li>Troubleshoot and support desktops, laptops, mobile devices, printers, VoIP systems, and other peripherals</li><li>Administer user accounts, permissions, group policies, and multi-factor authentication solutions</li><li>Support Microsoft 365, Active Directory, server environments, and endpoint management platforms</li><li>Assist with network administration, connectivity issues, wireless infrastructure, and firewall troubleshooting</li><li>Monitor system performance, availability, and security to ensure reliable operations</li><li>Support business-critical applications and coordinate issue resolution with vendors and internal stakeholders</li><li>Maintain technical documentation, knowledge base articles, and standard operating procedures</li><li>Participate in technology deployments, upgrades, hardware refreshes, and infrastructure projects</li><li>Identify and recommend process and technology improvements that enhance operational efficiency</li><li>Provide guidance and knowledge sharing to junior team members and end users</li><li>Ensure adherence to organizational security standards, compliance requirements, and IT best practices</li></ul><p><br></p>
<p>email: valerie.montoya@roberthalf(.com)</p><p><br></p><p>Robert Half is seeking a customer-focused <strong>IT Support Specialist</strong> to provide hands-on technical support for employees in a Windows-based environment. This is an excellent opportunity for an IT professional who enjoys troubleshooting end-user issues, supporting Microsoft 365, managing devices, and delivering exceptional customer service.</p><p><br></p><p><strong>Required Qualifications</strong></p><ul><li>· 5+ years of IT Support, Help Desk, or Desktop Support experience</li><li>· Strong experience supporting Windows environments</li><li>· Experience troubleshooting Microsoft 365 and Office applications</li><li>· User account management and provisioning experience</li><li>· Experience installing, configuring, and troubleshooting software applications</li><li>· Familiarity with ticketing systems such as Freshservice, ServiceNow, or similar platforms</li><li>· Strong documentation and organizational skills</li><li>· Outstanding customer service and communication abilities</li></ul>
<p>We are looking for a driven Sales Support specialist to join a wholesale distribution team in Greenville, South Carolina. This Contract to permanent opportunity is well suited for someone who enjoys building interest with prospective clients, maintaining organized outreach efforts, and helping move new business conversations forward. The role blends lead follow-up, proactive prospecting, and accurate record management to support continued sales growth</p><p><br></p>
We are looking for a dependable Consumer Lender - Support specialist to join a financial services team in Porterville, California. This Long-term Contract opportunity focuses on electronic banking support, account research, digital banking administration, and client service in a high-volume operational setting. The ideal candidate is organized, analytical, and comfortable handling multiple banking processes while maintaining accuracy and responsiveness. This role offers the chance to support both internal operations and customer-facing banking services in a fast-paced environment.<br><br>Responsibilities:<br>• Manage daily electronic payment activities by reviewing transactions, balancing accounts, and maintaining accurate general ledger support.<br>• Handle outbound payment file processing, recurring transfer setup, and related adjustments to keep banking operations running smoothly.<br>• Research and resolve payment exceptions, returns, disputes, corrections, and rejected items in a timely and accurate manner.<br>• Monitor operational reporting, investigate discrepancies, and take action to clear outstanding issues across banking and deposit activities.<br>• Create and maintain online banking access for new users while assisting existing customers with troubleshooting and account support.<br>• Administer treasury management services for business clients, including payment origination tools, wire capabilities, fraud prevention services, and account controls.<br>• Support remote deposit and positive pay functions by reviewing submitted files, validating activity, and addressing processing concerns.<br>• Provide responsive customer service to clients and internal teams by answering questions, resolving service issues, and escalating complex matters when needed.
<ul><li>Answer incoming calls, emails, and in-person inquiries from residents, visitors, and community stakeholders</li><li>Provide information regarding city services, permits, billing, utilities, public works, parks and recreation, and other municipal programs</li><li>Resolve routine service issues and escalate complex concerns to the appropriate department</li><li>Process service requests, applications, payments, and general administrative documents</li><li>Maintain accurate records of customer interactions, requests, and resolutions in city systems</li><li>Assist with front desk reception duties and direct visitors to appropriate offices or departments</li><li>Support outreach efforts by explaining policies, procedures, and service updates clearly and professionally</li><li>Collaborate with internal departments to ensure timely follow-up and issue resolution</li><li>Uphold confidentiality and maintain professionalism when handling sensitive public information</li><li>Perform other clerical and customer support duties as assigned</li></ul><p><br></p>
We are looking for a customer-focused individual to join our team as a Customer Service Rep. This contract opportunity with potential for a long-term role is ideal for someone who enjoys coordinating service activity, supporting customers by phone, and keeping administrative processes organized. The right candidate will play an important part in ensuring service requests, job records, billing details, and vendor communication are handled accurately and efficiently.<br><br>Responsibilities:<br>• Coordinate appointment calendars for sales meetings, service visits, and installation work to keep operations running smoothly.<br>• Provide responsive support to customers by handling inbound inquiries courteously and helping resolve routine service-related concerns.<br>• Assign and communicate daily work orders to field technicians, ensuring schedules and service needs are clearly understood.<br>• Process vendor orders as requested and follow up to help maintain timely delivery of needed materials or services.<br>• Organize and maintain digital and physical records so job documentation, correspondence, and reference materials remain easy to access.<br>• Enter job-related information into internal records and keep costing details current to support accurate project tracking.<br>• Contact customers regarding outstanding balances and assist with accounts receivable collection efforts in a courteous manner.<br>• Prepare and issue invoices for completed installation projects and service calls while updating billing information as needed.<br>• Open new job files, maintain the active job log, and revise records to reflect approved changes or updated project details.<br>• Support written communication with customers and vendors by drafting correspondence and assisting leadership with administrative follow-up.
We are looking for an Inside Sales Specialist to join a wholesale distribution organization in Gardena, California. This contract opportunity with potential for a permanent role is ideal for someone who enjoys supporting customers, coordinating orders, and keeping sales operations running smoothly in a fast-paced in-office environment. The role works closely with distribution partners, resellers, internal teams, and warehouse contacts to deliver responsive service, accurate information, and timely follow-through.<br><br>Responsibilities:<br>• Respond to customer and partner inquiries regarding order progress, product availability, estimated delivery timing, pricing questions, shipment issues, credits, and tracking details.<br>• Enter and manage sales orders while maintaining visibility into open orders, shipment schedules, and priority changes for products and service parts.<br>• Receive inbound sales inquiries, qualify or route opportunities appropriately, and coordinate follow-up with partners, distributors, and internal sales contacts.<br>• Oversee sample and evaluation requests from initial intake through documentation, status tracking, and reporting.<br>• Review and administer pricing exception requests, ensuring proper records, communication, and resolution.<br>• Prepare distributor stock rotation analyses and complete related reporting within required turnaround times.<br>• Coordinate with third-party warehouse partners on shipping activity, order conversions, and fulfillment updates, including preparation of proforma invoices and other international shipping documents.<br>• Maintain organized electronic and paper records, update customer routing guide documentation, and produce recurring spreadsheets and operational reports for leadership and cross-functional teams.
We are looking for a Customer Service Representative to join a team in a contract-to-permanent capacity. This position is ideal for someone who thrives in a fast-moving service environment, communicates with confidence, and is committed to helping customers resolve a wide range of account and digital banking questions. The role requires schedule flexibility, including late evenings, weekends, and some holidays, with permanent hours and a weekday training period during the first 90 days.<br><br>Responsibilities:<br>• Handle incoming customer inquiries related to refunds, payment disputes, payoff information, account updates, complaints, stop payment requests, and credit card limit review requests.<br>• Assist customers with basic online and mobile banking support, including password assistance, bill payment questions, and general navigation issues.<br>• Serve as a connection point between branch teams and customers by taking ownership of service requests and helping drive timely resolution.<br>• Capture and communicate customer feedback to support service improvements and represent the customer perspective effectively.<br>• Deliver attentive, empathetic support on inbound calls while building positive long-term customer relationships.<br>• Maintain accurate handling of account-related requests and complete assigned service tasks in accordance with established procedures.<br>• Support additional service initiatives and department projects as directed by leadership.<br>• Work a rotating schedule that may include evenings, weekends, and select holidays based on business needs.
<p>Join a growing team where your attention to detail and organizational skills make a direct impact. We're seeking a reliable and customer-focused <strong>DMV Services Clerk</strong> to support vehicle title and registration processes in a fast-paced, collaborative environment. This is an excellent opportunity for someone who enjoys administrative work, problem-solving, and keeping critical transactions moving efficiently.</p><p><br></p><p><strong>What You'll Do:</strong></p><ul><li>Serve as a key liaison with DMV offices to obtain updates, verify requirements, and ensure timely processing of title and registration transactions.</li><li>Review, prepare, scan, and maintain accurate documentation related to vehicle titles, registrations, and supporting records.</li><li>Document account activity, enter detailed notes, and maintain accurate status updates within internal systems.</li><li>Track outstanding items and proactively follow up to resolve pending title and registration issues.</li><li>Research fees, corrections, and documentation requirements to ensure compliance and accuracy.</li><li>Coordinate with internal teams and external parties to obtain missing information and successfully close accounts.</li><li>Support onboarding and training efforts by helping new team members learn departmental procedures and best practices.</li></ul><p><br></p>
<p>We are looking for a <strong>2nd shift (2pm-11pm) Bilingual Spanish Customer Service Representative</strong> to join a payments-focused corporate team in Indianapolis, Indiana. This contract opportunity with permanent potential is ideal for someone who enjoys assisting customers, resolving service concerns, and communicating product information with accuracy and professionalism. In this role, you will support inbound customer interactions, document issues thoroughly, and help drive a positive service experience while meeting established performance standards. </p><p><br></p><p>Responsibilities:</p><p>• Assist customers by documenting service concerns and creating detailed support tickets for follow-up and resolution.</p><p>• Provide clear guidance on available products, service features, pricing, and applicable fees so customers can make informed decisions.</p><p>• Use customer service platforms and internal tools efficiently to review accounts, update records, and complete service requests during interactions.</p><p>• Address routine customer questions by following established procedures and escalating issues when additional guidance is needed.</p><p>• Meet department expectations for service quality, accuracy, productivity, and call center performance measures.</p><p>• Encourage customers to use digital and self-service resources that improve convenience and reduce the need for repeat contact.</p><p>• Share information about current promotions, new offerings, and upgraded solutions that may benefit the customer.</p><p>• Prepare rate quotes and explain prepay options to help customers evaluate available payment choices.</p><p>• Perform additional service and administrative tasks as assigned to support team operations.</p>
We are looking for a Customer Service Representative to support vendor and client account services in Richmond, Virginia. This Long-term Contract position is ideal for someone who communicates confidently, handles a fast-paced call environment well, and stays organized while managing detailed account information. The role focuses on building positive customer interactions, confirming payment and account details, and helping ensure records are accurate and complete.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide customers through available payment methods, registration steps, and account setup expectations with clear and thorough communication.<br>• Enter new information and update existing records accurately across internal databases and company platforms.<br>• Record conversations, account changes, and planned follow-up actions thoroughly to maintain complete documentation.<br>• Reconnect with vendors and clients to obtain missing details, complete unfinished registrations, and move account setup forward.<br>• Audit account information for inconsistencies, investigate discrepancies, and resolve issues through research and customer outreach.<br>• Partner with internal teams to address account concerns and support timely completion of service requests.<br>• Achieve established performance targets related to call activity, productivity, service quality, and customer experience.
<p>We are seeking a Customer Service Representative to provide exceptional support to customers by handling inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is professional, detail-oriented, and skilled at communicating effectively across multiple channels.</p><p><br></p><p>Responsibilities:</p><ul><li>Respond to customer inquiries via phone, email, and chat</li><li>Resolve customer issues in a timely and professional manner</li><li>Maintain accurate records of customer interactions and transactions</li><li>Process orders, returns, and account updates</li><li>Escalate complex concerns to the appropriate team when needed</li><li>Provide product, service, and policy information to customers</li><li>Support efforts to improve customer satisfaction and service processes</li></ul><p><br></p>
<p>We are looking for a Customer Service Representative to support daily customer communications and order-related activities for an on-site team in Painesville, Ohio. This 6 month Contract position is well suited for someone who learns quickly, stays organized, and communicates clearly while managing multiple requests. The individual in this role will help ensure customers receive prompt, accurate service by coordinating with internal teams and handling inquiries, sales orders, and sample requests with care.</p><p><br></p><p>Responsibilities:</p><p>• Respond to inbound customer inquiries by phone and email with professionalism, accuracy, and a strong service mindset.</p><p>• Enter and manage sales orders and sample requests, ensuring details are complete and processed in a timely manner.</p><p>• Provide customers with updates on order status, product information, and general service-related questions.</p><p>• Work closely with internal departments to resolve issues, clarify requests, and support smooth order fulfillment.</p><p>• Maintain accurate records of customer interactions, transactions, and follow-up actions within company systems.</p><p>• Handle a mix of inbound and outbound communication to address customer needs and confirm order information when needed.</p><p>• Review information carefully to minimize errors and help maintain high service standards across each interaction.</p>
<p>Robert Half is seeking a friendly, professional, and customer-focused <strong>Customer Service Representative</strong> to join our team. In this role, you will serve as a primary point of contact for customers, providing assistance, resolving issues, and ensuring a positive customer experience. The ideal candidate is an excellent communicator with strong problem-solving skills, attention to detail, and the ability to manage multiple tasks in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries via phone, email, chat, or in person</li><li>Resolve customer concerns, complaints, and service issues in a timely and professional manner</li><li>Provide accurate information about products, services, policies, and procedures</li><li>Process orders, returns, exchanges, and account updates</li><li>Maintain detailed and accurate customer records in internal systems</li><li>Escalate complex issues to the appropriate department when needed</li><li>Follow up with customers to ensure resolution and satisfaction</li><li>Support team goals related to service quality, response times, and customer satisfaction</li><li>Collaborate with internal teams to address customer needs and improve service processes</li></ul><p><br></p>
We are looking for a Customer Service Representative to support customer accounts and help coordinate order activity for a Long-term Contract position in Tracy, California. In this role, you will serve as a key point of contact for clients, manage order-related communication, and work closely with sales, production, and shipping teams to keep commitments on track. This position is well suited for someone who is comfortable in a manufacturing setting and can balance accuracy, responsiveness, and strong customer care.<br><br>Responsibilities:<br>• Receive and enter customer orders submitted by clients or internal account representatives, ensuring complete and accurate information.<br>• Communicate with customers about pricing requests, order updates, revisions, confirmations, and service concerns in a careful and timely manner.<br>• Create and process purchase orders for materials and supplies needed to support production schedules.<br>• Maintain customer account records, update key data in internal systems, and assist with credit-related transactions when needed.<br>• Partner with manufacturing and shipping teams to help coordinate production timing and support on-time delivery performance.<br>• Monitor multiple small- to mid-sized customer accounts with varying levels of complexity while maintaining service quality.<br>• Respond to questions and resolve issues by coordinating with internal departments to keep customers informed and supported.
<p>We are looking for a remote Customer Service Representatives to join a remote team supporting customers from Kentucky! This contract to hire opportunity is ideal for someone who communicates clearly, stays organized, and is comfortable handling a high volume of phone interactions. The position requires a well-organized home setup, dependable wired internet service, and the ability to work independently while delivering accurate and courteous service.<strong> <u>YOU MUST LIVE IN in Kentucky for this remote position!</u> The hours for the Customer Service Representative are Monday-Thursday, 10am - 7pm EST, & Friday 10am-6pm EST.</strong></p><p><br></p><p>Responsibilities:</p><p>• Manage a steady flow of outbound customer calls while maintaining a courteous and helpful approach.</p><p>• Enter order and customer information accurately into company systems and verify details for completeness.</p><p>• Listen carefully to customer needs, provide clear responses, and resolve routine issues in a timely manner.</p><p>• Document conversations, updates, and outcomes thoroughly to support service quality and follow-up.</p><p>• Meet daily productivity expectations in a remote environment while staying focused and organized.</p><p>• Use approved equipment and a wired internet connection to maintain consistent performance and call quality.</p>
We are looking for a detail-oriented Customer Service Representative to support order management and client communication for our apparel manufacturing operation in Bayshore, New York. This role is ideal for someone who enjoys balancing administrative tasks with responsive customer support in a fast-paced office setting. The person in this position will help ensure orders move forward smoothly while maintaining strong coordination with customers, sales partners, and internal teams.<br><br>Responsibilities:<br>• Manage customer order entry with accuracy and urgency, ensuring information is complete and properly recorded.<br>• Act as a primary point of contact between clients and the sales team to keep communication clear and organized.<br>• Work closely with internal departments to coordinate order activity and address issues that may affect fulfillment.<br>• Monitor open orders and proactively follow up on delays, changes, or special handling needs to support timely completion.<br>• Respond promptly to customer questions by phone and email, providing clear updates on order progress and next steps.<br>• Maintain organized records and perform administrative support tasks that contribute to efficient daily office operations.
<p>We are looking for a Customer Service Representative to support customers in the medical devices industry in Atlanta, Georgia. This contract opportunity with permanent potential is ideal for someone who combines strong customer care skills with technical troubleshooting ability and can thrive in a fast-moving, performance-focused environment. In this role, you will handle customer inquiries, resolve product and service concerns, and provide clear guidance that builds confidence and loyalty. The position requires professionalism, accuracy in documentation, and a proactive approach to solving problems.</p><p><br></p><p>Responsibilities:</p><p>• Assist customers by phone and other support channels, addressing service questions and resolving technical issues with professionalism and urgency.</p><p>• Investigate reported problems thoroughly, identify practical solutions, and close cases within established quality and productivity expectations.</p><p>• Record customer conversations, case details, and follow-up actions accurately in internal platforms such as Salesforce and related support systems.</p><p>• Route complex or unresolved matters to the appropriate internal teams to ensure timely and effective resolution.</p><p>• Explain product features, service options, and troubleshooting steps in a clear manner that helps customers use solutions successfully.</p><p>• Deliver a positive support experience that strengthens customer satisfaction, retention, and ongoing engagement.</p><p>• Manage multiple customer interactions at once while maintaining attention to detail in a high-volume contact center setting.</p>
We are looking for a Customer Service Representative to support a fast-paced organization in the gaming industry based in Jersey City, New Jersey. This Long-term Contract opportunity is ideal for someone who enjoys helping customers, handling high call volumes, and providing accurate support with care and attention to detail. The person in this role will serve as a key point of contact for inbound inquiries while also assisting with outbound communication and precise order-related updates.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide clear, courteous assistance for a wide range of service-related questions.<br>• Make outbound calls as needed to follow up on requests, confirm details, and help resolve open customer issues.<br>• Enter and update customer orders with a high level of accuracy while ensuring records remain complete and current.<br>• Address customer concerns efficiently by identifying needs, explaining available solutions, and guiding each interaction toward resolution.<br>• Maintain detailed documentation of conversations, actions taken, and next steps to support service continuity.<br>• Handle call center interactions in a detail-oriented manner while meeting expected service levels and quality standards.<br>• Coordinate with internal teams when necessary to escalate issues and ensure timely customer support.<br>• Contribute to a positive customer experience by communicating clearly, managing multiple requests, and staying organized throughout the workday.
We are looking for a Customer Service Representative to join a manufacturing team in North Canton, Ohio in a contract role with the potential for a permanent position. This position supports customer accounts through timely communication, accurate order coordination, and close partnership with internal teams to help meet delivery commitments. Training is conducted onsite, and after onboarding, the role offers a hybrid schedule with the opportunity to work remotely two days per week. The ideal candidate brings strong customer service judgment, account management experience, and the ability to resolve issues in a fast-paced environment.<br><br>Responsibilities:<br>• Manage assigned customer accounts by preparing pricing and delivery updates, entering orders, adjusting schedules, and maintaining accurate account records.<br>• Coordinate with sales, supply chain, manufacturing, and other internal teams to address service issues and improve on-time delivery performance.<br>• Monitor open orders and customer demand trends, including forecasting needs, expediting requests, and keeping order activity organized and up to date.<br>• Communicate commercial terms, order status, and service-related updates clearly to both customers and internal stakeholders.<br>• Provide responsive support on inbound and outbound customer interactions while maintaining a high standard of professionalism and accuracy.<br>• Use product knowledge and system understanding to investigate account concerns, analyze order details, and recommend practical solutions.<br>• Apply company guidelines and sound judgment when handling customer requests, exceptions, and account-related decisions.<br>• Contribute to a team-focused environment by supporting shared goals and demonstrating accountability in day-to-day customer service operations.