<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training.</p><p><br></p><p> Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p><p> </p><p> </p><p><br></p>
<p>Robert Half is seeking a <strong>Customer Support Specialist</strong> for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. <strong>If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career.</strong></p><p> </p><p><strong><u>What You’ll Do</u></strong></p><ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul><p><strong><u>Shift & Schedule</u></strong></p><ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul><p><strong><u>Additional Details</u></strong></p><ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
<p>In healthcare, communication needs to be both efficient and empathetic. We’re seeking a Customer Support Specialist to assist patients and clients with scheduling, billing inquiries, and general support. This role is ideal for someone who can manage a high volume of communication while maintaining accuracy, professionalism, and a strong sense of responsibility.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Handle inbound and outbound calls related to scheduling, billing, and general inquiries</li><li>Assist with appointment coordination and follow-ups</li><li>Maintain accurate records within EMR/EHR systems</li><li>Verify patient information and update records as needed</li><li>Resolve issues or escalate concerns appropriately</li><li>Support administrative tasks such as data entry and documentation</li><li>Ensure compliance with HIPAA and internal policies</li></ul>
<p>We are seeking a Customer Support Specialist to provide exceptional service to customers by responding to inquiries, resolving issues, and ensuring a positive customer experience. The ideal candidate is a strong communicator, problem-solver, and team player who thrives in a fast-paced environment. Based on general knowledge.</p><p><br></p><p>Responsibilities:</p><p> • Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p> • Troubleshoot and resolve product or service issues effectively.</p><p> • Document customer interactions and resolutions in CRM software.</p><p> • Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p> • Identify opportunities for process improvement based on customer feedback.</p><p> </p><p> </p>
<p>We are seeking a Customer Support Specialist to deliver excellent service by assisting customers with inquiries, resolving issues, and ensuring a positive overall experience. The ideal candidate is professional, empathetic, detail-oriented, and comfortable working in a fast-paced environment.</p><p>Responsibilities:</p><p>• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.</p><p>• Troubleshoot and resolve product or service issues effectively.</p><p>• Document customer interactions and resolutions in CRM software.</p><p>• Collaborate with internal teams to escalate and resolve complex customer concerns.</p><p>• Identify opportunities for process improvement based on customer feedback.</p><p><br></p>
<p>Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><p><strong>Task Execution and End-User Support</strong></p><ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul><p><strong>Endpoint & Desktop Support</strong></p><ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul><p><strong>Identity, Access & Administration</strong></p><ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul><p><strong>Endpoint Management & Security Support</strong></p><ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul><p><strong>Documentation & Continuous Improvement</strong></p><ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul><p><strong>Operating Standards & Expectations</strong></p><ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
<p>We are looking for a Sales Development Representative to join a growing team in a contract-to-permanent capacity. In this role, you will serve as an early point of contact for prospective clients, introducing solution-driven business planning tools and creating meaningful opportunities for the sales organization. This position is ideal for someone who enjoys outbound outreach, building executive-level relationships, and contributing to a fast-paced B2B SaaS sales environment.</p><p><br></p><p>Responsibilities:</p><p>• Initiate outreach to prospective enterprise customers and create a strong first impression through thoughtful, consultative conversations.</p><p>• Develop and advance sales opportunities by engaging decision-makers, identifying business needs, and securing introductory meetings for the sales team.</p><p>• Use account-based prospecting methods to target key organizations, personalize outreach, and improve engagement with high-value accounts.</p><p>• Partner closely with field sales representatives to align on territory strategy, messaging, and next-step actions for priority prospects.</p><p>• Lead conversations that focus on business value, helping prospects understand how planning, forecasting, budgeting, and modeling solutions can support their goals.</p><p>• Maintain consistent activity levels across calls, follow-ups, and pipeline development efforts to achieve weekly and monthly performance targets.</p><p>• Track outreach progress, lead status, and sales activity accurately within Salesforce and related sales tools.</p><p>• Support demand generation efforts through outbound sales and business development initiatives across B2B SaaS accounts.</p>
<p>We are looking for a Customer Service Representative to join a wholesale distribution team in Livermore, CA on a contract basis with the potential for a permanent position. This role is ideal for someone who thrives in a fast-paced sales environment, enjoys building customer relationships, and can balance accuracy with responsiveness. The position supports both customers and field sales partners by preparing pricing, managing orders, and identifying opportunities to expand business through value-added solutions.</p><p><br></p><p>Customer Service Representative Responsibilities:</p><p>• Prepare accurate, detailed customer quotations using internal systems and supplier portals to support timely sales activity.</p><p>• Enter, review, and manage customer orders with close attention to pricing, margins, and order accuracy.</p><p>• Maintain current customer records in company systems, ensuring information is complete and up to date.</p><p>• Engage with incoming leads and existing accounts to uncover additional sales potential and promote value-added offerings.</p><p>• Partner with engineering and outside sales teams to support solution-based opportunities and customer needs.</p><p>• Respond to customer inquiries professionally during scheduled business hours, providing dependable and timely service.</p><p>• Resolve order-related issues such as shipment discrepancies, delays, and product concerns while keeping customers informed.</p><p>• Assist with urgent order follow-up and expediting requests when timelines require additional coordination.</p><p>• Build knowledge of product lines, internal workflows, and system processes through ongoing training and daily application.</p><p>• Contribute to additional projects and operational tasks as assigned to support the broader sales function.</p><p><br></p><p>If you are interested in this Customer Service Representative position, please submit your resume today.</p>
<p>Our client is a specialized provider of custom crating, packaging, and logistics solutions for fragile, high-value, oversized, and complex items. They support clients across industries such as manufacturing, technology, healthcare, and fine art, managing both domestic and international shipments with a strong emphasis on safety, compliance, and seamless end-to-end service.</p><p><br></p><p>They are seeking an <strong>Inside Sales Representative</strong> to strengthen client relationships, develop tailored shipping and packaging solutions, and support ongoing business growth. This role is ideal for a customer-focused sales professional who can understand client needs, coordinate customized service solutions, and help drive revenue through responsive, consultative support.</p><p><br></p><p>Key Responsibilities</p><ul><li>Answer incoming calls and provide professional, friendly customer support</li><li>Take accurate messages and direct client inquiries to the appropriate team members</li><li>Follow up with current and prospective clients to share information about services and solutions</li><li>Prepare quotes, support order processing, and assist in closing sales</li><li>Reach out to a provided list of registered or previously engaged clients to identify upcoming shipping needs</li><li>Maintain timely, organized email communication, including follow-ups and resolution of open items</li><li>Accurately track customer interactions and sales activity in internal systems</li></ul>
<p>We are looking for a motivated and results-driven Inside Sales Representative to join our team in Bakersfield, California. This position involves building strong relationships with industry contacts, identifying new business opportunities, and driving revenue growth in the real estate and property sector. If you are passionate about sales, networking, and delivering exceptional service, we invite you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Cultivate and maintain strong referral partnerships with real estate agents, mortgage brokers, builders, and other industry contacts.</p><p>• Identify and pursue new business opportunities through targeted outreach, networking events, and community engagement.</p><p>• Educate partners on title, escrow, and underwriting processes to position the company as a trusted resource in the industry.</p><p>• Develop and execute strategic sales plans to achieve or exceed monthly and quarterly revenue targets.</p><p>• Track sales activities, manage pipelines, and monitor opportunities using company-provided tools and systems.</p><p>• Collaborate with internal teams, including escrow, title, and operations, to ensure a seamless client experience and high customer retention.</p><p>• Stay informed about local market trends, competitor activities, and changes in real estate or lending regulations.</p><p>• Represent the company at industry events, open houses, broker tours, and relevant associations to enhance visibility and build connections.</p>
We are looking for an Inside Sales Representative to join a growing team in Cypress, California in a contract-to-permanent position. This role is suited for someone who enjoys building customer relationships, identifying revenue opportunities, and supporting sales growth through proactive outreach. The ideal candidate brings a strong background in inside sales and a sharp understanding of retail buying patterns, with the ability to turn leads into long-term business.<br><br>Responsibilities:<br>• Develop and maintain relationships with customers through consistent phone, email, and virtual outreach to expand account activity.<br>• Identify opportunities to grow revenue by promoting relevant products, upselling effectively, and encouraging repeat business.<br>• Partner with retail buyers and customer contacts to understand purchasing needs, timelines, and product preferences.<br>• Track sales activity, maintain accurate account information, and follow up on quotes, orders, and open opportunities.<br>• Work toward annual sales objectives by managing a pipeline of prospects and prioritizing high-value accounts.<br>• Collaborate with internal teams to ensure smooth order processing, product availability, and timely customer support.
We are looking for a motivated Inside Sales Representative to join our team in Greenville, South Carolina. In this role, you will serve as a key connection between borrowers and financial institutions, focusing on building relationships and driving loan transactions. This is a Contract to permanent position, offering an excellent opportunity to grow within a dynamic credit union environment.<br><br>Responsibilities:<br>• Build and maintain strong relationships with clients to encourage repeat business and referrals.<br>• Conduct outreach to potential borrowers to promote loan services and identify new opportunities.<br>• Guide clients through the loan application and approval process, ensuring a smooth and transparent experience.<br>• Negotiate loan terms and ensure compliance with financial regulations and company policies.<br>• Develop and implement strategies to achieve and exceed sales targets.<br>• Collaborate with internal teams to streamline processes and improve overall client satisfaction.<br>• Monitor market trends and competitor activities to remain competitive and identify growth opportunities.<br>• Provide timely and accurate reports on sales performance and client interactions.<br>• Educate clients on available loan products and services to meet their financial needs.
<p>We are seeking a detail-oriented and customer-focused IT Support Specialist to join our client in Coconut Creek. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Provide second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li><li>VOIP support & administration </li><li>Server - VMware</li><li>Network support </li></ul><p><br></p>
<p>We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul><p><br></p>
<p>*Email valerie.montoya@rht(.com) for consideration* </p><p><br></p><p>Robert Half is seeking a highly motivated and driven Service Desk Specialist that will be responsible for supporting, imaging (packaging), and troubleshooting O365, MAC equipment along with Windows equipment and more. This role is 100% onsite. </p><p><br></p><p>Top Skills:</p><ul><li>Enterprise and/or Entertainment Exp.</li><li>5+ Years of Exp. in Escalated Service Desk</li><li>White-Glove/VP/Exec Support</li><li>M365, SaaS, AD</li><li>Windows/Mac OS Exp. (Blended Userbase)</li><li>iOS/Android</li><li>ITSM (ServiceNow)</li><li>JAMF / MDM + Endpoint Tools</li><li>L3 Ticketing</li><li>Audio/Visual, VC</li><li>MFA</li></ul><p><br></p>
<p>We are looking for an IT Support Specialist to join our dynamic team in Somerset, New Jersey. This hybrid position offers a mix of onsite and remote work, providing opportunities to grow both professionally and technically in a collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver remote technical support for desktops, laptops, printers, mobile devices, and software applications.</p><p>• Manage help desk tickets efficiently, troubleshooting and resolving issues while maintaining clear communication with clients.</p><p>• Support Windows Server environments, including Active Directory and Group Policy configurations.</p><p>• Monitor network performance and connectivity, addressing system alerts and optimizing functionality.</p><p>• Configure and deploy workstations and mobile devices, ensuring proper setup and operation.</p><p>• Assist in hardware installations, upgrades, and replacements to maintain client systems.</p><p>• Document troubleshooting procedures, client setups, and internal workflows to ensure consistency and knowledge sharing.</p><p>• Collaborate with senior technicians on escalated issues and participate in IT-related projects.</p><p>• Contribute to client onboarding processes, integrating new systems and ensuring smooth transitions.</p>
<p><strong>🌟 Launch Your Career in Customer Service – Entry-Level Opportunities with Growth! 🌟</strong></p><p> </p><p>Are you a ready to kick-start your professional journey with a company that invests in your future? We’re hiring for <strong>Entry-Level Customer Service Representatives</strong> at a company that values fresh ideas, a great attitude, and your long-term success.</p><p> </p><p><strong>📍 Location:</strong> Reading, PA</p><p><strong>💼 Type:</strong> On-site or Hybrid options available</p><p><strong>📈 Room to Grow:</strong> YES!</p><p> </p><p><strong>What You’ll Do:</strong></p><ul><li>Be the first point of contact for customers—answering questions, solving problems, and creating a positive experience every time</li><li>Learn our products, services, and systems inside and out</li><li>Collaborate with team members to improve processes and customer satisfaction</li><li>Build your communication, problem-solving, and professional skills daily</li></ul><p><strong>Why You’ll Love It Here:</strong></p><p>✅ Supportive team and hands-on training</p><p>✅ Clear career path and promotions from within</p><p>✅ Management Trainee track available for high-potential team members</p><p>✅ Competitive pay and benefits</p><p>✅ A company culture that celebrates fresh perspectives, personal growth, and your <em>whole</em> self</p>
<p>We are looking for an Application Support Specialist to support business-critical SaaS applications for users in St Augustine, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys solving technical issues, improving the user experience, and working closely with both internal teams and customers. In this role, you will investigate application problems, maintain reliable system performance, and contribute to ongoing support best practices.</p><p><br></p><p>Responsibilities:</p><p>• Resolve application-related incidents by diagnosing issues, identifying root causes, and delivering timely solutions for SaaS users.</p><p>• Partner with software engineers and internal technology teams to escalate defects, validate fixes, and improve overall application stability.</p><p>• Track system behavior and performance trends, responding proactively to disruptions before they affect users.</p><p>• Carry out routine maintenance tasks, support software updates, and assist with application rollouts in a controlled manner.</p><p>• Maintain clear records of support requests, troubleshooting steps, and issue outcomes to support knowledge sharing and audit readiness.</p><p>• Create user-facing guidance and provide practical training to help end users navigate applications more effectively.</p><p>• Administer access controls by supporting user account setup, permissions management, and data protection practices.</p><p>• Work with external vendors and cross-functional stakeholders when additional support is needed to resolve technical problems.</p><p>• Participate in an on-call rotation as needed to ensure dependable support coverage outside standard business hours.</p><p>• Contribute to continuous improvement efforts by reviewing recurring issues, recommending preventive measures, and helping refine support processes.</p>
<p><br></p><p>Robert Half is partnered with a rapidly growing manufacturing company in the Andover, MA area in need of a Financial Sales Operations Specialist. This is a contract position, that has a chance of going permanent for the right fit. </p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Process and manage customer purchase orders with a high level of accuracy and urgency</li><li>Prioritize incoming requests to meet tight turnaround expectations</li><li>Communicate regularly with internal sales teams to support order fulfillment</li><li>Maintain and update order data in Salesforce and Excel</li></ul>
<p>Join a high-volume Customer Service team as an Order Entry & Ecommerce Specialist. You will play a key role in processing quotes, orders, and supporting both internal sales teams and external customers. This is a dynamic role where priorities shift daily. If you thrive in a fast-paced environment and take pride in delivering accurate, timely support, this is a great opportunity to make an immediate impact. We’re looking for someone who is adaptable, detail-oriented, and motivated to contribute to a collaborative team where great service truly matters.</p><ul><li>Enter quotes and orders into Salesforce; majority of work is data entry</li><li>Create and manage users for the ecommerce platform (e-shop)</li><li>Provide day-to-day customer service and administrative support, including order entry and responding to customer inquiries via the ticketing system (Freshdesk)</li><li>Ensure accuracy of pricing, freight information, and completion of order quality assurance</li><li>Support sales teams by preparing quotes and sending approvals</li><li>Assist with process support, including credits, returns, and web shop setups</li><li>Handle incoming calls (5–10 daily) via phone queue</li><li>Participate in internal Teams meetings</li><li>Adapt to changing tasks, supporting various administrative needs as required</li></ul><p><br></p>
<p><strong>Customer & Inside Sales Support Coordinator</strong></p><p>Quad Cities Area • On‑Site • Full-Time</p><p><br></p><p>Are you organized, friendly, and great on the phone? Our client — an established, fast‑growing home services company — is adding a <strong>Customer & Inside Sales Support Coordinator</strong> to their small but mighty office team.</p><p>If you enjoy being the go‑to person who keeps communication flowing and helps customers feel taken care of, this is a fantastic opportunity.</p><p><br></p><p><strong>What You’ll Do</strong></p><p>This role is the central hub of the business—supporting customers, the sales team, and the operations crew. You will:</p><p><strong>Be the first point of contact</strong></p><ul><li>Answer incoming calls with professionalism and warmth</li><li>Gather details, document customer needs, and schedule appointments</li><li>Respond quickly to missed calls and web inquiries so no opportunity slips through</li></ul><p><strong>Own scheduling & coordination</strong></p><ul><li>Book inspections, estimates, and service visits</li><li>Manage sales calendars and support daily workflow</li><li>Send confirmations, reminders, and updates to homeowners</li></ul><p><strong>Support inside sales</strong></p><ul><li>Follow up on estimates that haven’t yet converted</li><li>Re‑engage homeowners, answer questions, and schedule next steps</li><li>Keep CRM notes accurate and updated</li></ul><p><strong>Ensure a great customer experience</strong></p><ul><li>Call customers after work is completed to make sure they’re satisfied</li><li>Highlight additional services when helpful</li><li>Capture feedback and escalate any concerns to the team</li></ul><p><strong>Who Thrives in This Role</strong></p><p>You don’t need home‑services experience—just the right drive and communication skills. Successful candidates are:</p><ul><li>Warm, professional communicators</li><li>Organized and able to juggle multiple priorities</li><li>Confident on the phone</li><li>Comfortable with scheduling tools and CRM systems</li><li>Naturally helpful and customer‑focused</li><li>Calm under pressure and proactive when things get busy</li></ul><p><strong>What’s in It for You</strong></p><ul><li>Stable full-time role with clear impact on company growth</li><li>Supportive, close‑knit team environment</li><li>Opportunity to directly influence customer satisfaction and sales success</li><li>Hourly compensation + performance incentives/commission</li></ul><p>You’ll play a major role in revenue, customer experience, and first impressions—your work truly moves the business forward. Apply and share your resume or connect with our team by calling us at (563) 359-7535.</p>
We are seeking a detail-oriented HR Administrative Assistant to support the onboarding of seasonal employees. This contract role plays a critical part in ensuring a smooth, compliant, and confidential hiring and onboarding process. The ideal candidate is organized, professional, and comfortable working with HR systems and Excel-based tracking.<br>Key Responsibilities<br><br>Support the onboarding process for seasonal hires, including new hire documentation and system entry<br>Maintain and update employee records while handling confidential information with discretion and professionalism<br>Utilize UKG (UltiPro) to enter, update, and manage employee data<br>Track onboarding progress and documentation using Excel and other organizational tools<br>Assist with HR administrative tasks as needed to support the broader HR team<br>Ensure accuracy and compliance with company policies and procedures throughout the onboarding process<br><br>Qualifications<br><br>Prior administrative experience, preferably in an HR or onboarding support role<br>Experience using UKG (UltiPro) or similar HRIS platforms preferred<br>Proficiency in Microsoft Excel for tracking, organizing, and reporting information<br>Strong attention to detail and ability to handle confidential information confidently<br>Excellent organizational and communication skills<br>Ability to manage multiple tasks in a fast-paced, seasonal hiring environment<br><br>Work Environment<br><br>Contract position supporting a high-volume, seasonal onboarding cycle<br>Collaborative HR team environment
<p><strong>Internal Opportunity: Business Development/ Recruiting-Talent Manager – Administrative & Customer Support (ACS)</strong></p><p>We are excited to share an internal opportunity for a <strong>Talent Manager</strong> supporting our Administrative & Customer Support (ACS) practice. <strong>This role is ideal for someone who enjoys a mix of business development, sales, recruiting, and relationship management. This position is directly impacting both candidate careers and branch success.</strong></p><p>The Talent Manager plays a critical role in growing the business by recruiting strong talent, driving placements, and maintaining high levels of engagement with contract employees.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Recruit, interview, and place administrative and customer support professionals with client organizations </li><li>Drive sales activity through candidate marketing, outbound calls, and redeployment efforts </li><li>Build and maintain a strong pipeline of active and placeable candidates </li><li>Partner closely with Practice Directors to identify opportunities and fill open job orders </li><li>Conduct candidate qualification calls, interview prep, and career coaching </li><li>Manage ongoing relationships with contract employees through regular check-ins and performance management </li><li>Own redeployment strategy to maximize associate retention and hours worked </li><li>Manage onboarding steps including background checks, drug screens, and start coordination </li><li>Meet activity and production goals in a fast-paced, performance-driven environment </li></ul><p><br></p>
We are looking for a dynamic and experienced Customer Success Consultant (Pre-Sales) to join our team on a long-term contract basis. Based in Grapevine, Texas, this role is pivotal in driving sales performance while fostering strong, lasting relationships with customers and partners. The ideal candidate will act as a strategic advisor, ensuring seamless adoption, retention, and growth of our solutions.<br><br>Responsibilities:<br>• Develop and implement sales strategies to achieve regional growth and exceed sales targets.<br>• Build and maintain strong relationships with partners, providing training and support to enable effective solution selling.<br>• Collaborate with customers and partners to design tailored solutions, conduct product demonstrations, and deliver proofs of concept.<br>• Drive customer success by ensuring adoption, value realization, and long-term satisfaction with our products.<br>• Identify new sales opportunities and expand market presence by cultivating new channels and partnerships.<br>• Maintain accurate sales pipeline data and forecasts using company tools to support operational excellence.<br>• Represent the company at industry events, webinars, and regional campaigns to promote our solutions and value proposition.<br>• Stay updated on industry trends, product developments, and customer needs to provide thought leadership and strategic insights.<br>• Support marketing efforts by contributing to regional campaigns and sharing expertise in partner enablement initiatives.<br>• Actively collaborate with internal teams to document agreements, strategies, and customer feedback for continuous improvement.
<p><strong>Overview</strong></p><p>We want to be upfront: this is not a highly technical IT role!</p><p><br></p><p>It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:</p><ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul><p>The first 3-4 weeks will be class-based training, during which the hours will be <strong>Monday-Friday, 10:00a-6:30p</strong>.</p><p><br></p><p><strong>What You’ll Be Doing:</strong></p><ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>