<p><strong>Software Quality Assurance Manager</strong></p><p>Fully Onsite | Austin, TX | Contract</p><p><br></p><p>Robert Half is partnering with a local client to hire a <strong>Software Quality Assurance Manager</strong> who will lead a growing team responsible for ensuring the delivery of high‑quality software products and services. This is an excellent opportunity for a hands-on leader who thrives in a dynamic environment and is passionate about building strong teams, scalable processes, and world‑class quality practices. This is a full-time, on-site role based in Austin, TX.</p><p><br></p><p>In this position, you will oversee a team of QA engineers working across a range of testing disciplines, including manual, automated, and API-level testing. You’ll play a key role in aligning QA strategy with product and business priorities, driving continuous improvement, and ensuring transparent communication across cross-functional teams.</p><p><br></p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead, mentor, and support the professional development of a team of QA engineers</li><li>Develop and implement comprehensive QA strategies, processes, and best practices</li><li>Align testing processes and deliverables with project timelines and organizational objectives</li><li>Oversee the creation and maintenance of test plans, cases, and scripts</li><li>Partner closely with development, product management, and other key stakeholders to clarify requirements and define acceptance criteria</li><li>Facilitate communication between QA and other departments to ensure seamless delivery of high-quality software</li><li>Continuously evaluate and enhance QA processes, tools, and methodologies</li><li>Implement and manage automated testing solutions to drive efficiency</li><li>Monitor and report on QA metrics and KPIs to track progress and identify opportunities for improvement</li></ul>
- Manage the quality assurance department, directing the work of quality technicians and any other personnel, to satisfy the quality requirements for current business, and future improvements<br> - Develop and execute annual quality goals and objectives that align with overall company goal and long term strategic concerns<br> - Setup and/or maintain ISO 9001, 14001, and 18001 certification and maintain adherence to the quality system<br> - Educate and train employees as to their impact in the quality management system including but not limited to: quality matters, protocol and procedures<br> - Actively direct the corrective actions system for customer complaints/warranties/returns, and internal processes<br> - Work with all departments to develop documentation of processes and procedures<br> - Lead the development of quality and improvement plans that will impact the overall cost of products<br> - Conduct audits, including closing out audit findings, creating audits, finding reports and determine proper corrective and preventive actions.<br> - Prepare organization for audits and certifications<br> - Assist the management team and provide support as necessary<br> - Nurture a philosophy of a quality culture<br> - Follow and comply with all environmental, safety and work rules and regulations<br> - Evaluate, redesign as needed and implement organizational systems<br> - Provide quality based direction to production staff in all facets of operations; such direction will ensure quality and where applicable ensure the safe, efficient and effective operations of the facility<br> - Develop positive relationships and effective lines of communication with suppliers.<br> - Manage the Supplier Quality metrics such as: <br> o Non Conformance Tracking (MRB) <br> § Supplier Corrective Action Requests (SCAR)<br> § Corrective Action and Preventive Action <br> o Work closely with the Purchasing Group to establish and maintain a Supplier Quality Scorecard (This is part of a bigger Supplier Scorecard that includes Delivery, Cost, Partnership, Advanced Quality Planning and Quality)<br> o CM Quality scorecard<br> o Cost Of Poor Quality <br>Participate in new product introduction, or product change projects, assuring that all requisite quality characteristics and requirements are met
<p>Our client is looking for a detail-oriented Quality & HSE to join their team in Willis, Texas. This role involves conducting thorough audits to ensure compliance with quality and safety standards, supporting continuous improvement initiatives, and maintaining certifications. The ideal candidate will bring technical expertise and a commitment to excellence in quality assurance and safety management within a manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Perform regular audits to ensure compliance with industry standards such as ISO 9001, IATF 16949, ISO 14001, and ISO 45001.</p><p>• Oversee quality assurance processes to maintain high standards across an assembly-focused manufacturing plant.</p><p>• Support continuous improvement initiatives by identifying and implementing process enhancements.</p><p>• Ensure the organization meets all regulatory and certification requirements related to safety and environmental health.</p><p>• Collaborate with cross-functional teams to align quality and safety practices with operational goals.</p><p>• Maintain accurate records of audits and inspections, preparing detailed reports for management.</p><p>• Provide guidance and training to team members on quality and safety protocols.</p><p>• Utilize tools like SAP and Six Sigma methodologies to optimize auditing and quality control processes.</p><p>• Monitor workplace safety by conducting safety audits and inspections regularly.</p><p>• Assist in developing and refining company policies to enhance quality and safety performance.</p>
We are looking for a Senior AEM Developer to join our team on a contract basis in Minneapolis, Minnesota. This role will involve supporting enterprise-level Adobe Experience Manager (AEM) Cloud Service implementations, ensuring technical integration, and assisting in user acceptance testing. If you thrive in fast-paced environments and excel in debugging, QA, and collaboration, this position offers a great opportunity to contribute to high-stakes projects.<br><br>Responsibilities:<br>• Collaborate with the Senior Systems Architect and Technical Lead to oversee the user acceptance testing phase and ensure successful technical integration.<br>• Provide hands-on support for enterprise-grade Adobe Experience Manager (AEM) Cloud Service implementations, with a focus on Sites.<br>• Assist in reviewing test cases, triaging defects, validating fixes, and coordinating with internal teams and external development partners.<br>• Debug and resolve frontend and backend issues, addressing authoring environment quirks and permissions or configuration challenges.<br>• Act as a liaison between development teams, QA personnel, and business stakeholders to ensure smooth communication and issue resolution.<br>• Utilize strong communication skills to articulate technical issues clearly and escalate or unblock problems promptly.<br>• Support CI/CD pipeline processes and configurations related to AEM Cloud.<br>• Contribute to the configuration and optimization of Dispatcher setups.<br>• Provide input on Agile workflows, Jira processes, and issue tracking mechanisms.<br>• Assist in triaging basic frontend issues involving HTML, CSS, and JavaScript.
<p><strong>Senior IT Project Manager – Enterprise Survey Platform (Qualtrics)</strong></p><p><strong>Location:</strong> Torrance, CA</p><p><strong>Work Type:</strong> Onsite — 4 days per week</p><p><strong>Contract </strong>52 Weeks </p><p><strong>Position Overview</strong></p><p>The Senior IT Project Manager will lead delivery efforts for an enterprise-wide survey platform program utilizing Qualtrics. This role is responsible for coordinating work across internal business teams, IT partners, QA teams, and external vendors to ensure successful planning, development, testing, and deployment of survey and reporting capabilities.</p><p>The ideal candidate has strong experience managing complex, vendor-supported technology programs and excels in communication, governance, and structured delivery execution.</p><p><strong>Key Responsibilities</strong></p><p><strong>Project Delivery & Execution</strong></p><ul><li>Manage the full project plan including milestones, timelines, dependencies, and cross-team coordination.</li><li>Drive day‑to‑day delivery across survey development, reporting dashboards, integrations, QA, and UAT.</li><li>Track vendor deliverables, SLAs, and work progress; escalate risks and delays proactively.</li><li>Maintain and update RAID logs for risks, assumptions, issues, and dependencies.</li></ul><p><strong>Vendor Management</strong></p><ul><li>Serve as the primary liaison for external vendor teams, including Qualtrics and consulting partners.</li><li>Ensure clarity of deliverables, timelines, and acceptance criteria.</li><li>Facilitate requirement handoffs, change requests, and delivery sign-off.</li><li>Monitor vendor performance and readiness for testing and deployment activities.</li></ul><p><strong>Stakeholder Engagement & Reporting</strong></p><ul><li>Act as the central communication point for the program.</li><li>Prepare and deliver weekly status dashboards, executive updates, and progress reporting.</li><li>Lead stakeholder meetings and working sessions; define agendas and follow-up actions.</li><li>Coordinate business readiness activities and rollout communications as needed.</li></ul><p><strong>Testing & Deployment Coordination</strong></p><ul><li>Partner with BSA and QA teams to plan and execute testing cycles.</li><li>Ensure UAT readiness: test scripts, tester assignments, environments, and data.</li><li>Support deployment planning, cutover coordination, and go‑live checkpoints.</li></ul><p><strong>Governance & Delivery Discipline</strong></p><ul><li>Ensure scope clarity and manage change control processes.</li><li>Track alignment to statements of work and budget usage.</li><li>Maintain project documentation, audit artifacts, plans, and approval records.</li></ul>
<ul><li>Design, develop, and maintain robust automated UI tests using <strong>Playwright with C#</strong>.</li><li>Establish and enforce QA best practices throughout the software development lifecycle.</li><li>Collaborate with developers, product managers, and UX designers to clarify requirements and identify edge cases early.</li><li>Create, maintain, and execute manual and automated test plans, including smoke, regression, integration, and exploratory testing.</li><li>Develop reusable testing frameworks and utilities to accelerate test automation across modules.</li><li>Monitor, triage, and document bugs and defects clearly with actionable steps for reproduction.</li><li>Ensure test environments and test data are well-managed, scalable, and aligned with continuous integration pipelines.</li><li>Participate in sprint planning, retrospectives, and reviews with a QA-first mindset.</li><li>Help build a culture of quality across teams by championing testability, reliability, and performance.</li><li>Stay abreast of industry tools, trends, and techniques that can improve our QA automation strategy.</li></ul><p><br></p>
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p> </p><p>Required Qualifications:</p><ul><li>Bachelor’s degree in Business, Computer Science, or equivalent experience</li><li>5–10+ years of IT project management experience delivering complex software/development projects</li><li>Proven track record managing budgets ≥ $1M and teams of 15+ (developers, analysts, QA, DevOps)</li><li>Expert with project management tools (Jira, Jira Align, MS Project, Asana, Smartsheet, Monday.com)</li><li>Strong facilitation and conflict-resolution skills across technical and non-technical audiences</li><li>Solid understanding of software development life cycles (SDLC), Agile ceremonies, and modern delivery practices</li><li>Experience managing scope creep, change requests, and stakeholder expectations</li><li>Formal certification: PMP, PMI-ACP, Scrum Master (CSM/PSM), or equivalent</li></ul><p><br></p>
<p>The Customer Success Representative (CSR) ensures accurate and timely responses to high volume inquiries. The CSR provides positive customer experience. This role is responsible for managing daily operations, optimizing workflows, and maintaining service-level standards.</p><p>Key responsibilities include supervising and coaching team members, monitoring ticket queues, and ensuring timely resolution using ticketing systems such as Zendesk, Jira, or similar platforms. The ideal candidate will have strong experience analyzing performance metrics, preparing reports, identifying trends, and implementing improvements to enhance efficiency and customer satisfaction. This role requires excellent communication skills, a data-driven mindset, and the ability to foster a collaborative, customer-focused team culture.</p><p><br></p><p><strong>THIS IS AN ONSITE, FULL TIME OPPORTUNITY IN BRICKELL. </strong></p><p><br></p><p><strong>Key Performance Indicators (KPIs):</strong></p><ul><li><strong>First Response Time (FRT):</strong> Average time for initial response to customer inquiries.</li><li><strong>Average Resolution Time (ART):</strong> Time to fully resolve a ticket or case.</li><li><strong>Customer Satisfaction Score (CSAT):</strong> Ratings collected post-interaction.</li><li><strong>Net Promoter Score (NPS):</strong> Customer likelihood to recommend.</li><li><strong>Ticket Volume & Backlog:</strong> Number of incoming tickets and outstanding unresolved cases.</li><li><strong>Agent Utilization & Productivity:</strong> Tickets solved per representative, adherence to schedules, and workload balance.</li><li><strong>Quality Assurance (QA) Scores:</strong> Evaluations of customer interactions for accuracy, tone, and completeness.</li><li><strong>Escalation Rate:</strong> Percentage of tickets requiring advanced support or management involvement.</li><li><strong>Service Level Agreement (SLA) Compliance:</strong> Percentage of tickets resolved within defined timeframes.</li><li><strong>Customer Retention or Churn Indicators:</strong> Trends showing repeat issues or dissatisfaction patterns.</li></ul><p>If you'd like, I can format it as a formal posting, shorten it for a resume, or tailor the KPIs to a specific industry.</p><p><strong>Qualified and interested candidates, please APPLY and reach out to STEFANIE FURNISS 786-897-7903</strong></p>
<p>Product Lead – Web & Mobile Platforms</p><p>Location: Sherman Oaks, Los Angeles, CA (On-site)</p><p> Compensation: Up to $165,000 base salary (DOE)</p><p>About the Role</p><p>We are seeking an experienced Product Lead to own the strategy, development, and optimization of high-impact web and mobile platforms used by millions of users. This role will define product vision, shape intuitive and engaging user experiences, and partner closely with Engineering, Design, Data, and Content teams to deliver scalable, mission-driven digital products.</p><p>This is a highly visible role requiring strong leadership, strategic thinking, and the ability to translate complex technical concepts into clear business value for senior stakeholders.</p><p><br></p><p>Key Responsibilities</p><ul><li>Define and own the product strategy and roadmap for mobile (iOS/Android) and web platforms</li><li>Drive end-to-end planning and execution of product initiatives, including milestones, releases, and dependencies</li><li>Lead the product operating cadence across Product, Engineering, Design, Data, and Content (standups, sprint planning, retrospectives)</li><li>Translate business goals into clear PRDs, user stories, acceptance criteria, and success metrics</li><li>Prioritize initiatives based on user impact, technical feasibility, and strategic alignment</li><li>Manage risks, scope, and change control to ensure on-time, high-quality delivery</li><li>Coordinate QA, UAT, and release management across mobile and web platforms</li><li>Maintain transparent stakeholder communication through dashboards, demos, and status reporting</li><li>Partner with Data teams to analyze performance, run A/B tests, and improve user engagement, retention, and conversion</li><li>Oversee operational excellence, including bug triage, performance monitoring, and issue resolution</li><li>Ensure compliance with accessibility, privacy, and security standards</li></ul><p>Required Qualifications</p><ul><li>5+ years of Product Management experience, with a strong focus on web and mobile applications</li><li>Hands-on experience with JIRA, PRDs, roadmapping, and KPI dashboards</li><li>Strong understanding of SDLC, Agile methodologies, and modern web development</li><li>Big plus if you started your career as a web or mobile developer</li><li>Proven experience designing and optimizing consumer user flows, including:</li><li>Sign-up and onboarding flows</li><li>Subscription and paywall flows</li><li>Exceptional communication skills, with experience presenting to and managing expectations of C-suite and executive stakeholders</li><li>Strategic, analytical thinker with a critical eye and the ability to think creatively and challenge assumptions</li></ul><p>Nice to Have</p><ul><li>Experience in digital media, or content platforms</li><li>Familiarity with high-scale consumer products and data-driven experimentation</li></ul><p><br></p>
<p>Robert Half Marketing and Creative has an immediate need for a fulltime contractor for a Production Manager job with our client. This person will sit onsite fulltime in Atlanta. </p><p> </p><p>· Lead production and management of marketing collateral. Provide print procurement and coordination of all marketing collateral projects to include setting timelines, defining accurate estimate specifications, supplier negotiations, fulfillment and logistic distribution.</p><p>· Gather print requirements and data files for current and anticipated projects. Consult with the team regarding the print manufacturing process and the various requirements needed to efficiently (cost and time) produce print and print related collateral.</p><p>· Provide recommendations to process improvements to bolster improved quality, increased productivity and lower operating costs.</p><p><br></p>
<p>We are looking for an experienced Production Manager to join our team in the Capital Region, New York. The Production Manager will join our growing company and be an integral member of the operations team, reporting to the Director of Operations. Overall, this role will direct and oversee the company's day-to-day manufacturing plant operations in our Waterford facility, working closely with shift supervisors and cell leads. The ideal candidate will bring proven experience in developing a culture of continuous improvement in a production environment.</p><p><br></p><p>For immediate consideration, please contact Rachel Miller in our Albany, NY office.</p><p><br></p><p>Job duties include:</p><p>• Manages the execution of the daily production schedule based on staffing, production plan, safety stock requirements, sales priorities, and manufacturing efficiencies.</p><p>• Motivates, supports, and guides manufacturing leadership and staff.</p><p>• Works with EHS to maintain a safe, clean and organized work environment, promoting safety in everything we do.</p><p>• Works with planning and purchasing to ensure that the production schedule can be achieved and is supported by the on-time arrival of raw materials and machine availability.</p><p>• Support and ensure manufacturing compliance to the Quality management system, ensuring all appropriate records are maintained.</p><p>• Identify and work to resolve areas of high scrap and or rework.</p><p>• Identification and Implementation lead on continuous improvement projects utilizing root cause analysis and Problem Follow-Up process, resolving production-related issues, bottlenecks and downtime.</p><p>• Utilize a data driven KPI based approach to drive continuous improvement and achieve production targets.</p><p>• Maximizes efficiency by analyzing the layout of equipment, workflow, assembly methods, and workforce utilization.</p><p>• Determines parts and tools needed to achieve manufacturing goals according to product specifications.</p><p>• Manage Safety Stock planning and level setting per budget.</p><p>• Prepare and present production reports detailing plan vs actual and follow-up actions to management.</p><p>• Collaborate with other departments, Engineering, Sales, Purchasing, etc.</p><p>• Builds employee engagement through positive working relationships & promotion of an enthusiastic & open atmosphere where employees will want to offer their ideas.</p><p><br></p>
<p>Tess Gilmore with Robert Half is seeking an experienced <strong>Engineering Manager</strong> to lead a multidisciplinary engineering team in a dynamic manufacturing environment. This role is responsible for managing people, processes, and projects to ensure timely delivery, quality standards, and continuous improvement. The ideal candidate will have strong leadership skills, technical expertise, and a passion for developing talent.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>People Management</strong></p><ul><li>Supervise a team of electrical engineers, mechanical engineers, CAD designers, and engineering interns.</li><li>Assign tasks and provide clear instructions on deliverables, quality, and timelines.</li><li>Mentor team members, foster growth, and encourage problem-solving.</li><li>Define personnel development and training plans for talent development.</li><li>Assist with hiring, onboarding, and performance management.</li></ul><p><strong>Process & Project Management</strong></p><ul><li>Evaluate new opportunities and review technical documentation from prospective customers.</li><li>Oversee the transfer of customer orders from purchase order/technical documentation to manufacturing.</li><li>Ensure accuracy of documentation for suppliers and internal teams.</li><li>Plan and execute strategies to complete projects on time and within budget.</li><li>Define and implement processes and automation for project transitions and change management.</li><li>Support lean manufacturing initiatives and eliminate waste.</li><li>Provide cost and schedule estimates for new projects.</li><li>Assist with implementing new equipment and software.</li><li>Support certification processes (ISO 9000, OSHA) and maintain Environmental, Health, and Safety standards.</li><li>Prepare and present project status reports.</li></ul><p>For immediate and confidential consideration apply here or contact Tess Gilmore with Robert Half's Rochester, NY branch today!</p>
<p>Our client is seeking a Requisition/Procure-to-Pay (R/P2P) Process Manager to lead the optimization and management of procurement and accounts payable systems and processes. This strategic role is ideal for a process-driven professional with deep expertise in P2P operations, systems integration, and cross-functional collaboration.</p><p><br></p><p>The R/P2P Manager will play a key role in enhancing operational efficiency, ensuring compliance, and supporting the implementation of technology solutions that streamline procurement and payment workflows.</p><p><br></p><p><strong>Key Responsibilities</strong></p><p><strong>Procure-to-Pay System & Process Management</strong></p><ul><li>Lead the design, implementation, and continuous improvement of P2P systems and processes.</li><li>Act as a subject matter expert and provide support to end users across business units.</li><li>Partner with ERP and system administrators to ensure effective system functionality and governance.</li></ul><p><strong>Accounts Payable & Technical Support</strong></p><ul><li>Provide technical support for AP-related issues and data discrepancies.</li><li>Analyze AP data to identify trends and drive process improvements.</li><li>Support system upgrades and enhancements, including testing and documentation.</li></ul><p><strong>Cross-Functional Collaboration</strong></p><ul><li>Collaborate with Procurement, Finance, IT, and other departments to ensure accurate data flow and system integration.</li><li>Drive the implementation of technology solutions that support business objectives.</li></ul><p><strong>Training & Stakeholder Engagement</strong></p><ul><li>Develop and deliver training programs for procurement and AP processes.</li><li>Create and maintain documentation, including user guides and process manuals.</li><li>Build strong relationships with internal stakeholders and present insights to leadership.</li></ul><p><strong>Analytics & Compliance</strong></p><ul><li>Monitor KPIs and dashboards to assess performance and identify opportunities.</li><li>Support audits and ensure compliance with internal and external standards.</li><li>Contribute to special projects and strategic initiatives.</li></ul>
<p>We are looking for an experienced Production Manager to oversee video content creation and management for executive communications. This long-term contract position, based in Columbus, Ohio, will involve collaborating with stakeholders to design workflows, optimize processes, and ensure video platforms meet organizational standards. The ideal candidate will bring expertise in video production and promotional content, while maintaining compliance with brand and regulatory guidelines.</p><p><br></p><p>Responsibilities:</p><p>• Develop user-friendly tools and templates for video content creation, enabling communicators to efficiently manage executive messaging.</p><p>• Partner with communication teams to understand requirements and design streamlined workflows.</p><p>• Provide training and support to users for video platforms and tools.</p><p>• Manage video platforms, ensuring functionality, resolving issues, and maintaining updated documentation.</p><p>• Gather feedback from users, monitor platform usage, and recommend improvements to enhance efficiency.</p><p>• Collaborate with Legal, Compliance, and IT teams to ensure videos adhere to brand and regulatory standards.</p><p>• Track adoption rates of tools and platforms, analyze insights, and address challenges to maintain smooth operations.</p><p>• Troubleshoot technical issues and update guides as needed to support users.</p><p>• Work closely with stakeholders to ensure processes align with organizational goals and expectations.</p>
Job Overview We are seeking a highly skilled Full Stack Developer with expertise in Perl to join our team. The ideal candidate will be responsible for developing and maintaining a registration-based portal with a multi-tenant database structure. This application is hosted on AWS, using PostgreSQL as the primary database. This role involves full-stack development, including both back-end logic and front-end implementation. The position requires working within a Waterfall development environment, ensuring clear documentation, structured processes, and rigorous testing. Key Responsibilities Develop & Maintain: Design, develop, and maintain robust full-stack applications using Perl for backend logic. Database Management: Work with PostgreSQL, designing and optimizing database queries, ensuring efficiency in a multi-tenant architecture. AWS Hosting: Manage and optimize application hosting on AWS (EC2, S3, RDS, etc.). Front-End Development: Implement front-end interfaces and workflows, ensuring usability and performance. Code Review & Testing: Conduct thorough code reviews and ensure high-quality releases following Waterfall methodology. Collaboration: Work closely with business analysts, project managers, and QA teams to define requirements and deliver solutions. Security & Compliance: Implement security best practices, ensuring compliance with relevant industry standards.
<p>Overview: We are seeking a Senior Backend Developer to join our dynamic team in Chicago. In this role, you’ll lead the design, development, and maintenance of complex server-side components for impactful web and mobile applications. You’ll support business priorities by delivering secure, scalable solutions and collaborating closely with cross-functional teams.</p><p>Key Responsibilities:</p><ul><li>Architect, design, and implement backend services using modern frameworks and cloud platforms.</li><li>Write clean, maintainable, and efficient code following best practices.</li><li>Collaborate with frontend developers, DevOps engineers, product managers, and QA teams to define requirements and deliver robust solutions.</li><li>Optimize application performance, reliability, and scalability.</li><li>Lead code reviews, mentor junior developers, and recommend improvements to development processes.</li><li>Ensure backend solutions comply with security and data privacy standards.</li><li>Troubleshoot and resolve complex technical issues as they arise.</li><li>Participate in agile ceremonies and advocate for continuous delivery and automation.</li></ul><p><br></p><p>Why Join Us? Join an innovative organization where your work directly impacts the business. You’ll gain exposure to the latest technologies and challenging projects, while driving meaningful solutions in a fast-paced, collaborative environment.</p><p>Ready to make a difference in Chicago? Apply today to take the next step in your technology career.</p><p>Based on general knowledge.</p>
<p>The IT Compliance Administrator will be responsible for supporting the processes, methods, practices, and controls required to plan, manage, and execute IT supported tools and applications. This is a business facing role that helps managing the portfolio of projects identified to optimize business processes through technology solutions.</p><p><br></p><p>This position will report to the Senior IT Compliance Manager. </p><p><br></p><p>Detailed Description:</p><p>• Assist the Sr. IT Compliance Manager in the governance of IT, including the Executive IT Steering Committee to ensure prioritization and funding of technology and automation strategies that align to and support the Company's business strategies.</p><p>• Assist in developing and monitoring the IT operational and capital project budgets, help identify changes in the business environment that affect budgets and recommend corrective actions.</p><p>• Review, monitor, and audit IT projects and change management standards and processes, encompassing common system development lifecycle methods.</p><p>• Facilitate communication between IT and business units, including but not limited to business analysis, coordination and development of project business cases, charters resource allocations, project inter-dependence, project QA, and project status reporting.</p><p>• Maintain and regularly update the portfolio of IT projects and initiatives.</p><p>• Support the review, coordination, and implementation of ITs compliance requirements, including the facilitation of ITs annual risk assessment and mitigating activities, SOX/ITGC controls, policies, standards and procedures, and related documentation.</p><p>• Provide guidance to IT and business units on upcoming initiatives to ensure proper consideration and inclusion of compliance activities to meet requirements.</p><p>• Work with Internal/External Audit teams, IT, and business units to manage annual SOX compliance and similar processes.</p><p>• Promote a diverse and inclusive work environment where employees of all backgrounds feel included, and their contributions are valued.</p><p>• Perform other duties as necessary. </p><p><br></p><p>Job Requirements</p><p>• Excellent interpersonal and communication skills with the ability to develop and sustain effective working relationships with employees at all levels within the Company.</p><p>• Strong written/verbal communication, presentation, and interpersonal skills with the ability to establish effective rapport with all levels of employees and provide professional customer services.</p><p>• Ability to clearly communicate business and technology direction to various levels of management and stakeholders. </p><p>• Demonstrate experience supporting management activities through all levels of the Company.</p><p>• Strong organizational, coordination, and basic program/project support skills, including planning, tracking, and follow-through, with the ability to rapidly assess risk and escalate or help resolve issues.</p><p>• Ability to work in a time sensitive, high visibility role while maintaining a calm and professional demeanor when faced with adversity.</p><p>• Demonstrate ability to work proactively and independently with minimal supervision, while also collaborating effectively in a team environment.</p><p>• Must be available to travel as needed (within and outside of Houston area).</p><p><br></p><p><br></p>
<p>INTERVIEWS WITH OUR CLIENT BEGIN NEXT WEEK. Hybrid position in the Tampa, FL area so remote only candidates cannot be considered. </p><p><br></p><p>We’re looking for a highly skilled E‑Commerce Developer with hands-on experience building and optimizing enterprise‑level online commerce solutions. In this role, you’ll work with the Oracle ATG Commerce platform and a modern Java-based tech stack to design, develop, and enhance high‑performance e‑commerce applications. You’ll collaborate closely with cross‑functional teams to deliver scalable, secure, and user‑friendly digital experiences.</p><p>This position is ideal for someone who thrives in a fast-paced environment, enjoys solving complex technical challenges, and wants to play a key role in shaping the future of our digital commerce ecosystem.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Design, develop, and maintain e‑commerce applications using <strong>Oracle ATG Commerce</strong> and related modules.</li><li>Build and enhance backend services using <strong>Java, J2EE, JSP, JSTL</strong>, and modern development frameworks.</li><li>Develop and integrate <strong>REST and SOAP APIs</strong> to support internal and external system communication.</li><li>Collaborate with product managers, UX designers, and QA teams to deliver high‑quality features and enhancements.</li><li>Optimize application performance, scalability, and reliability across the full technology stack.</li><li>Work with <strong>Oracle databases</strong>, writing efficient SQL queries, stored procedures, and performance tuning.</li><li>Implement front‑end components using HTML, CSS, JavaScript, and modern UI frameworks.</li><li>Participate in code reviews, architectural discussions, and best‑practice development processes.</li><li>Troubleshoot production issues and support ongoing platform stability and improvements.</li></ul><p><br></p>
<p><strong>Overview</strong></p><p>Our client is seeking a <strong>hands‑on Project Manager with strong Business Analysis skills</strong> to join a lean, fast‑moving IT & Digital team. This hybrid PM/BA role owns projects end‑to‑end while also supporting requirements gathering, data analysis, and workflow documentation.</p><p>The work spans <strong>ecommerce, operations, sales, supply chain, customer service, and internal systems</strong>, offering high visibility and direct impact across the organization.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead IT and business‑critical projects across <strong>ecommerce, ERP (Dynamics GP), CRM (Dynamics CRM), reporting, integrations, and internal systems</strong></li><li>Perform full <strong>Business Analyst duties</strong>, including stakeholder interviews, requirements gathering, documentation, and process mapping</li><li>Build project plans, run sprint planning, manage timelines, dependencies, and backlogs</li><li>Support improvements in <strong>order management, inventory, supply chain, customer experience, and sales tools</strong></li><li>Assist with <strong>dashboard development, KPIs, and reporting</strong> using Power BI</li><li>Use <strong>SQL and/or Python</strong> for data validation and analysis as needed</li><li>Lead testing, QA, user acceptance, and change management during implementations</li><li>Help mature client’s internal <strong>PMO processes</strong>, documentation, and delivery standards</li><li>Manage work using <strong>Asana, Jira, or similar tools</strong>, including coordination with local and offshore teams</li></ul>
<p><strong>Website QA (Front End)</strong></p><p><strong>Location:</strong> Dallas, TX 75204 (Hybrid Schedule)</p><p><strong>Duration:</strong> Adhoc project work through 2026</p><p><br></p><p>We are seeking a <strong>Website QA Specialist</strong> to support our client with project-based quality assurance for custom WordPress websites. This role will follow a hybrid schedule in Dallas, TX, and will involve reviewing websites across <strong>Desktop, Tablet, and Mobile</strong> to ensure flawless functionality and an exceptional user experience. The ideal candidate will have a sharp eye for detail and a strong understanding of front-end usability, design consistency, and cross-device performance.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform comprehensive QA reviews of websites prior to launch, ensuring accuracy, functionality, and visual consistency across devices.</li><li>Validate front-end elements, including navigation, layout, responsiveness, and interactive components.</li><li>Collaborate with project managers and developers to identify and resolve issues before deployment.</li><li>Document findings and provide actionable feedback to ensure a polished final product.</li></ul>
<p><strong>Position Summary</strong></p><p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p><br></p>
<p>We are seeking a highly skilled and detail-oriented Senior Business Analyst to support the design, enhancement, and continuous improvement of our Global Portal<strong>.</strong> This role will partner closely with Product Management, IT, Operations, and Business Stakeholders to define and deliver solutions that drive exceptional digital experiences for our customers.</p><p>The ideal candidate has deep experience in end-to-end process mapping, requirements gathering and documentation, and translating business needs into clear, actionable user stories and use cases. The Sr. BA will play a pivotal role across the solution lifecycle—from ideation to implementation, testing, training, and post-launch support.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Elicit, analyze, and document business, functional, and non-functional requirements through workshops, stakeholder interviews, process analysis, and existing system reviews.</li><li>Create detailed current and future state process maps, identifying gaps, inefficiencies, and opportunities for automation and optimization.</li><li>Develop and maintain comprehensive use cases and process flows in collaboration with cross-functional teams.</li><li>Facilitate alignment between Product Management, Development, QA, and Stakeholders to ensure clear understanding of requirements and priorities.</li><li>Support User Acceptance Testing (UAT)/Operational Readiness Testing (ORT) through test case creation, execution support, and validation of requirements.</li><li>Lead or support training, knowledge transfer, and documentation efforts for internal users and external customers when needed.</li><li>Serve as a subject matter expert (SME) for the Global Portal, ensuring a cohesive and consistent customer experience across products and regions.</li><li>Partner with change management teams to ensure business readiness and successful adoption of portal enhancements.</li><li>Collaborate with Product and Program Managers to track delivery status, mitigate risks, and manage scope changes.</li></ul><p> </p>
We are looking for a skilled and detail-oriented Business Analyst to contribute to the development and improvement of our Global Portal. In this role, you will work closely with diverse teams, including Product Management, IT, Operations, and Business Stakeholders, to create solutions that enhance the digital experience for customers. This is a long-term contract position based in Piscataway, New Jersey.<br><br>Responsibilities:<br>• Analyze and document business, functional, and non-functional requirements by conducting workshops, interviews, and system evaluations.<br>• Develop detailed process maps to identify inefficiencies, gaps, and opportunities for optimization and automation.<br>• Collaborate with cross-functional teams to create and maintain clear use cases and workflow diagrams.<br>• Facilitate alignment among Product Management, Development, QA, and Stakeholders to ensure mutual understanding of priorities and requirements.<br>• Support the testing phase by creating test cases, assisting in execution, and validating results during User Acceptance Testing.<br>• Provide training and knowledge transfer for both internal teams and external customers, ensuring seamless adoption of new features.<br>• Act as a subject matter expert for the Global Portal, ensuring consistency in customer experience across different regions and products.<br>• Partner with change management teams to prepare businesses for new portal enhancements and ensure successful implementation.<br>• Coordinate with Product and Program Managers to monitor project progress, address risks, and manage scope adjustments.
<p>Digital Experience Specialist</p><p>6 month contract to hire position</p><p>Hybrid role with 3 days onsite, two days remote</p><p>Mid-level position with opportunity to convert to full time employment and professional growth</p><p><br></p><p>We are seeking a Digital Experience Specialist to optimize the user experience of member and employer digital portals through data-driven content strategy, UX best practices, and strong technical execution. This role blends UX writing, content design, and user research to transform complex information into intuitive, accessible digital experiences that measurably improve engagement, task completion, and satisfaction. This position partners closely with product, brand, analytics, compliance, and technology teams to ensure content is accurate, compliant, and user-first.</p><p><br></p><p>Key Responsibilities</p><p>Content Strategy & User-Centered Design</p><ul><li>Conduct content audits and user journey mapping to identify gaps, redundancies, and optimization opportunities</li><li>Analyze user behavior data (heatmaps, click paths, session recordings) to inform content structure, placement, and format</li><li>Apply information architecture principles to improve findability and align content to user mental models</li><li>Design clear content hierarchies that prioritize user tasks and reduce cognitive load</li><li>Help define when content should live within internal portals versus external or vendor sites</li></ul><p>Technical Content Optimization</p><ul><li>Apply UX writing best practices including progressive disclosure, microcopy, contextual help, and clear calls to action</li><li>Ensure content is mobile-responsive, performant, and compliant with WCAG 2.1 AA accessibility standards</li><li>Apply SEO fundamentals to improve discoverability within portal environments</li></ul><p>User Research & Testing</p><ul><li>Independently configure and run usability testing (e.g., UserTesting), analyze results, and present insights to stakeholders</li><li>Translate qualitative and quantitative research into actionable content improvements</li><li>Run A/B tests on content variations such as headlines, CTAs, and layouts</li><li>Monitor analytics dashboards (Google Analytics, Hotjar, etc.) and make data-backed optimization recommendations</li></ul><p>Content Development & Governance</p><ul><li>Review, edit, and maintain digital content that balances compliance requirements with user needs</li><li>Translate complex information into plain language, scannable layouts, and visual hierarchies</li><li>Create low-fidelity content prototypes prior to copy development</li><li>Build scalable content templates and contribute to content design systems</li><li>Perform content QA in development environments, including validation of dynamic and audience-specific content</li><li>Manage annual content reviews, inventories, style guides, and version control</li></ul><p>Cross-Functional Collaboration</p><ul><li>Partner with developers to ensure content and design work together seamlessly</li><li>Collaborate with product managers and subject matter experts to align content with user needs and business goals</li><li>Work with compliance and legal partners while advocating for user-first language</li><li>Support marketing and analytics teams with content that drives engagement and measurable outcomes</li></ul>
<p>Director of Engineering</p><p>Position Overview</p><p>The Director of Engineering will lead a team of engineers in driving digital transformation and technology modernization initiatives. This individual will play a pivotal role in converting legacy systems to scalable, microservices-based architectures, enhancing technical capabilities and team performance through hands-on leadership and results-driven strategy. The ideal candidate will have deep experience in IT modernization and a proven history of leading transformation at enterprise organizations.</p><p>Key Responsibilities</p><p>• Lead end-to-end digital transformation initiatives, converting monolithic applications to modern microservices architectures and leveraging cloud-based solutions.</p><p>• Serve as a hands-on leader who collaborates closely with engineering teams—writing code, designing solutions, conducting code reviews, and solving complex technical challenges.</p><p>• Evaluate the current state of applications and systems, recommending scalable solutions that align with business and technology objectives.</p><p>• Drive metrics-based performance cultures—define, track, and report on KPIs for engineering quality, system uptime, delivery velocity, and team productivity.</p><p>• Mentor, grow, and manage high-performing engineers, fostering a collaborative and innovative environment for teams of approximately 20 direct reports.</p><p>• Ensure technical debt is addressed thoughtfully by prioritizing modernization, maintainability, and long-term sustainability.</p><p>• Own the road map for technical modernization, advocating for best practices across Agile methodologies, CI/CD, automated testing, and code quality.</p><p>• Communicate complex technical concepts to both technical and non-technical stakeholders, building consensus and alignment across departments.</p><p>• Collaborate with Product, DevOps, QA, Data, and Security teams to deliver high-value software, ensuring security, compliance, and business continuity.</p><p>• Very nice to have: Lead initiatives related to accounting applications, payment processing platforms, or financial technologies.</p><p><br></p>
