<p>Position Title: Staff Accountant</p><p>The Staff Accountant supports the daily financial operations of a non‑profit, mission‑driven educational institution. This role is responsible for maintaining accurate financial records, performing account reconciliations, preparing journal entries, assisting with month‑ and year‑end close activities, and supporting the production of financial reports. The position also contributes to budgeting, variance analysis, grant and restricted fund tracking, and audit preparation.</p>
We are looking for an experienced Applications Architect to lead the design and development of scalable Salesforce solutions in Irvine, California. This role requires deep technical expertise and a strategic mindset to drive platform innovation and ensure product reliability. The ideal candidate will be adept at managing complex architectures, enabling intelligent features, and fostering collaboration across teams.<br><br>Responsibilities:<br>• Oversee the architecture and lifecycle management of the Salesforce platform, including version control and release strategies.<br>• Design scalable data models, metadata frameworks, and configuration patterns to support multi-customer environments.<br>• Establish and enforce development standards for technologies such as Apex, Lightning Web Components, Flows, APIs, and Custom Metadata.<br>• Collaborate with Product and Delivery teams to align roadmap priorities with platform capabilities.<br>• Implement controlled feature rollouts with backward compatibility across product releases.<br>• Develop technical documentation such as architecture diagrams, design artifacts, release notes, and implementation guides.<br>• Directly contribute to platform development using Apex, Flows, and automation tools.<br>• Architect and refine CI/CD pipelines and GitHub environments for reliable deployments.<br>• Design AI-powered features for workflow automation, intelligent routing, and case management.<br>• Define secure practices for AI integration and data governance within the platform.
<p>We are looking for a bilingual Auditing Clerk to join our team in Houston, Texas. This role offers an exciting opportunity to contribute to financial operations while utilizing your analytical skills and attention to detail. If you thrive in a fast-paced environment and have a passion for numbers, this position may be an excellent fit for your career growth.</p><p><br></p><p>Responsibilities:</p><p>• Perform administrative duties to support investment operations and ensure team efficiency.</p><p>• Analyze and organize financial data using advanced Excel functions, including pivot tables and VLOOKUPs.</p><p>• Assist in preparing and verifying financial reports to maintain accuracy and compliance.</p><p>• Address inquiries and provide assistance in both English and Spanish, delivering exceptional customer service.</p><p>• Collaborate with team members to streamline operational processes and enhance productivity.</p><p>• Maintain detailed documentation and records to support auditing and operational requirements.</p><p>• Identify discrepancies and propose solutions to improve data accuracy.</p><p>• Conduct periodic reviews of financial data to ensure compliance with internal and external standards. Our client, a dynamic and fast-paced firm located in the Galleria area of Houston, TX, is seeking a Bilingual Investment Operations Associate to join their team. If you are a proactive, detail-oriented professional who enjoys working with numbers and possesses strong interpersonal skills, this is an excellent opportunity to launch or grow your career in financial services.</p><p><br></p><p>Key Responsibilities:</p><p>Perform general administrative functions to support investment operations and team efficiency.</p><p>Utilize advanced Excel functions, including VLOOKUPs and pivot tables, to organize and analyze financial data.</p><p>Assist with operational tasks and ensure accuracy in financial reports.</p><p>Communicate with internal and external stakeholders via phone and email.</p><p>Provide exceptional service and build relationships while handling inquiries in both English and Spanish.</p><p><br></p><p><br></p>
We are working with a client near Roswell, GA who is seeking a skilled IT Support Specialist to join their team. This role works closely with the IT Director to ensure hardware, software, and networks are running smoothly, providing technical support to staff, and driving operational efficiency. <br> Key Responsibilities: <br> Maintain fully operational hardware, software, and network systems. Provide technical support and guidance to staff on computer systems and software. Install, configure, and troubleshoot computer systems, mobile devices, and other IT equipment. Support IT security measures and data protection initiatives. Assist with online program development to improve productivity. Train staff on IT systems and new software. Perform additional duties as assigned.
We are looking for an Accounts Payable Merchandise Processor to join our team in Philadelphia, Pennsylvania. In this role, you will handle vendor invoices and ensure accurate processing while maintaining compliance with company standards. This position requires strong organizational skills and the ability to collaborate effectively across departments.<br><br>Responsibilities:<br>• Verify and process merchandise invoices using a three-way matching system to ensure accuracy.<br>• Handle vendor invoices efficiently and meet processing deadlines.<br>• Resolve discrepancies with vendor statements by working closely with the Team Lead.<br>• Coordinate with vendors and internal departments to address and resolve invoice-related issues.<br>• Assist in year-end inventory activities to support accurate reporting.<br>• Maintain thorough and organized records of all accounts payable transactions.<br>• Collaborate with the Accounts Payable team to streamline operations and enhance efficiency.<br>• Follow company policies and standards to ensure compliance in all tasks.
<p>Our Portsmouth based client is seeking an ambitious and motivated accounts payable specialist to join their growing team. This is a great opportunity for recent graduates with a degree in accounting or finance to gain hands on experience in a dynamic environment. If you are seeking an opportunity that will utilize your degree or 2+ years of experience in accounts payable, we'd love to talk with you.</p><p><br></p><p>The accounts payable specialist will be responsible for the following on a daily/weekly/monthly basis.</p><p><br></p><p> Monitor expense invoices passing through the workflow approval process</p><p>• Review and reconcile errors on invoices not able to be scanned into a workflow</p><p>• Posts invoices into workflows as needed</p><p>• Performs the functions to set up new vendors</p><p>• Maintains all accounts payable reports, spreadsheets and corporate accounts payable files</p><p>• Assists AP Manager as necessary</p><p>• Assembles and processes overnight shipments</p><p>• Assists in monthly closings</p><p>• Prepares analysis of accounts as required</p><p>• Provides onsite assistance in the Portsmouth office</p><p>• Performs filing and coping</p><p>• Evaluates proper coding of invoices to general ledger expense accounts and updates to inventory records</p><p><br></p><p><br></p><p><br></p><p><br></p><p>• Monitors expense invoices passing through the workflow approval process</p><p>• Reviews and reconciles errors on invoices not able to be scanned into a workflow </p><p>• Posts invoices into workflows as needed</p><p>• Performs the functions to set up new vendors</p><p>• Communicates with and educates AR Global vendors on Accounts Payable related matters</p><p>• Maintains all accounts payable reports, spreadsheets and corporate accounts payable files</p><p>• Assists AP Manager as necessary</p><p>• Assembles and processes overnight shipments </p><p>• Assists in monthly closings</p><p>• Prepares analysis of accounts as required</p><p>• Provides onsite assistance in the Newport office</p><p>• Performs filing and coping</p><p>• Evaluates proper coding of invoices to general ledger expense accounts and updates to inventory records</p><p><br></p><p>Qualifications</p><p><br></p><p>• Bachelor's degree in Accounting or Finance</p><p>• Minimum 1-2 years of experience </p><p>• Advanced Excel skills and strong familiarity with database management</p><p>• Attention to detail when preparing and reviewing files</p><p>• Ability to work in a fast paced environment </p><p>• MRI/AVID/FAS experience preferred but not required</p>
<p><strong>Entry-Level Paralegal: Family Law Firm (100% onsite)</strong></p><p><br></p><p>A well-established family law firm is currently looking for a Paralegal to enhance its team. The ideal Paralegal will have a paralegal certificate from an ABA-accredited school and an interest in family law OR 2+ years of family law experience and a paralegal certificate.</p><p><br></p><p>Responsibilities include:</p><ul><li>Propounding and responding to discovery</li><li>Calendaring deadlines</li><li>Preparing petitions, disclosures, and other legal documents</li><li>Handling court filings</li><li>Assisting in trial preparation</li></ul><p>This Paralegal will have a yearly billable target of 1200 hours. The work hours for this paralegal role are 8 am to 5 pm.</p><p><br></p><p>The firm is offering this Paralegal a competitive salary package. Benefits include 100% employer-paid medical/dental/vision, 401k with an employer match, paid vacation, sick time, and paid holidays!</p><p><br></p><p>For immediate consideration for this exciting Family Law Paralegal opportunity, please send your resume directly to Assistant Vice President of Direct Hire, Tess Poliakin: Tess.Poliakin< at >RobertHalf.< com ></p>
<p><strong>*Reach out to Ren Friedman<u> via LinkedIn or email (ren.friedman at roberthalf)</u> for immediate consideration and additional info. </strong></p><p><br></p><p><strong>This is an exciting opportunity for someone eager to transition from Audit to Financial Due Diligence.</strong> Join a fast-growing boutique advisory firm specializing in complex M& A transactions. This role offers hands-on experience in financial due diligence within a collaborative environment. The firm provides strong career growth opportunities, excellent benefits, commuter support, and a culture that promotes both professional and personal development.</p><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Analyze financial statements, cash flows, and overall financial health of target companies.</li><li>Work closely with both junior and senior team members to manage projects.</li><li>Build financial models and prepare deliverables using Excel.</li><li>Handle multiple projects simultaneously and adapt to new challenges.</li><li>Provide clear financial insights and prepare presentations for clients.</li></ul><p><strong>*Reach out to Ren Friedman<u> via LinkedIn or email (ren.friedman at roberthalf)</u> for immediate consideration and additional info. </strong></p>
<p><em>The salary range for this position is $80,000-$85,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. </em></p><p><br></p><p>You don't have to be a 'people person' to want to work for a company that prioritize cultivating a healthy work environment for their employees while emphasizing the importance of a work-life balance. </p><p><br></p><p><strong>Job Description:</strong></p><ul><li>Participates in the execution of Sarbanes-Oxley 404 testing and other compliance-related procedures and activities. </li><li>Assists with operational and financial audits of company operating units and support functions.</li><li>Prepares documentation to support audit work performed.</li><li>Drafts audit findings and recommendations for issues identified and validates these with business and internal audit management.</li><li>Monitors and follows through on findings discovered in audit process to final resolution.</li><li>Identifies business risks to evaluate and improve the underlying business processes and internal controls, as well as ways of increasing the effectiveness and efficiency of operations.</li><li>Assists in the development of a comprehensive program of audit coverage for assigned areas.</li><li>Assist with special projects, investigations, and department administrative tasks as necessary.</li></ul><p> </p><p><em>Our specialized recruiting professionals apply their expertise and utilize our proprietary AI to find you great job matches faster.</em></p>
<p>We are partnering with a top Minnesota-based company to hire a Contracts Administrator to join their team. This is a great opportunity to be part of a growing organization that provides essential services and solutions to a diverse range of clients, from Fortune 500 companies to government facilities.</p><p><br></p><p>This role is ideal for a detail-oriented contracts professional with at least 2 years of experience in contract administration, contract management, or as an in-house legal assistant or paralegal, who values cross-functional collaboration and maintaining organized, compliant contract processes.</p><p><br></p><p>This is a fully on-site position in Minneapolis. </p><p><br></p><p><strong><u>Overview of Responsibilities:</u></strong></p><ul><li>Review, draft, and redline contract documents, including purchase orders, terms and conditions, master service agreements (MSAs), amendments, statements of work (SOWs), and NDAs.</li><li>Ensure contract terms align with company policies and risk tolerance.</li><li>Gather required documentation and route contracts for internal review and signature.</li><li>Track and maintain contract status throughout the review and execution process.</li><li>Serve as a point of contact for internal teams (Sales, Legal, Technical, Procurement) to relay contract information and clarify client requirements.</li><li>Coordinate and assemble information from internal stakeholders during contract negotiations.</li><li>Support compliance with contractual requirements and assist with related documentation (e.g., subcontractor compliance).</li><li>Assist with additional projects as needed.</li></ul><p><br></p>
<p>We are looking for a skilled HR Benefits Admin to join our team in Eden Prairie, Minnesota. In this role, you will be responsible for managing key HR functions such as benefits administration, job description development, and employee inquiries. This contract opportunity is a great way to contribute to a growing company and gain valuable human resources experience. As our HR Benefits Admin, you will collaborate with internal teams to ensure the seamless delivery and administration of employee benefit programs, maintain accurate records, and support compliance efforts.</p><p><br></p><p>Responsibilities:</p><ul><li><strong>Benefits Administration:</strong> Oversee and support employee benefits programs, ensuring accurate enrollment, invoice management, and handling of 401K administrative tasks.</li><li><strong>HRIS Data Management:</strong> Perform data entry and updates in the Human Resources Information System (HRIS), working collaboratively with the HR team to maintain precise employee records.</li><li><strong>Vendor Coordination:</strong> Manage monthly benefit invoices in partnership with our broker to ensure timely and accurate payments.</li><li><strong>Organizational Design:</strong> Support the sales organization by assisting in job description writing, org chart design, and the creation or revision of HR policies.</li><li><strong>HR Inbox Support:</strong> Provide general support for the HR inbox, helping resolve employee inquiries. </li><li><strong>Reporting:</strong> Assist in running scheduled reports from ADP as needed (report creation is not required).</li></ul><p><br></p>
We are looking for an experienced HR Generalist to join our team in Edison, New Jersey. This role requires a versatile, detail-oriented individual who can manage various HR responsibilities while supporting the day-to-day operations of our plastics manufacturing company. As a long-term contract position, you will play a pivotal role in ensuring smooth HR functions and assisting leadership as they refine the department's structure.<br><br>Responsibilities:<br>• Perform accurate data entry and updates within the HRIS system, collaborating closely with the HR team.<br>• Handle benefits administration tasks, including processing monthly invoices and managing 401K administrative duties.<br>• Assist in organizational design initiatives, such as creating org charts, drafting job descriptions, and revising company policies.<br>• Provide general support for the HR inbox, addressing inquiries and ensuring timely responses.<br>• Run pre-existing HR reports and offer visibility into position tiers and organizational levels.<br>• Process payroll for the organization, ensuring accuracy and timeliness while collaborating with Canadian management as needed.<br>• Support administrative tasks related to HR systems, ensuring proper documentation and compliance.<br>• Work collaboratively with the HR team to maintain a cohesive and efficient workflow.<br>• Assist in onboarding processes and ensure new hires have a smooth transition into the company.
<p>EXCELLENT BENEFITS. GREAT CULTURE. GROWING ORGANIZATION.</p><p><br></p><p>Robert Half Finance & Accounting has partnered with a growing industry leader as they look to add a Senior Accountant to manage daily accounting operations, provide guidance to the accounting team & support the Controller. As the successful candidate, you will:</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Supervise and review daily work of the accounting team, including AP, AR, invoicing, and collections.</li><li>Maintain and reconcile general ledger accounts (cash, AR, AP, accruals, prepaids).</li><li>Prepare, review, and approve journal entries and supporting schedules.</li><li>Assist with month-end close and financial reporting.</li><li>Support audit activities and ensure compliance with GAAP/IFRS and internal policies.</li><li>Identify and implement process improvements.</li><li>Provide training and mentorship to team members.</li></ul><p>Interested in this direct hire opportunity? Apply now and let's chat! </p><p><br></p>
<p>Are you experienced in supporting Salesforce as a platform and not just using it as an end user? We’re looking for a Salesforce Platform Specialist with hands-on technical support experience. This role is ideal for someone who understands how Salesforce works behind the scenes and can troubleshoot issues across permissions, integrations, data, automations, and Service Cloud functionality. You will support a large, fast-paced retail network using Salesforce at the core of its operations.</p><p>What You’ll Do</p><p>• Provide technical support for Salesforce and integrated platforms via phone, Microsoft Teams, and ServiceNow</p><p>• Troubleshoot issues related to permissions, integrations, workflows, Lightning functionality, and custom objects</p><p>• Administer users and licenses for a Salesforce org with 1,000+ users, including roles, profiles, public groups, and permission sets</p><p>• Use Apsona, Data Loader, and Workbench to import, update, and export data</p><p>• Support Salesforce Service Cloud features such as case management and automation</p><p>• Investigate and resolve API-related issues using Postman to simulate calls and verify data transactions</p><p>• Partner with internal teams to improve workflows, eliminate repeat issues, and enhance overall system efficiency</p><p><br></p><p>Interested?</p><p>Please submit resumes to sally.lander@roberthalf.(com) for immediate consideration.</p>
<p><strong>Salesforce Development Technical Manager (Direct Hire, Fully Remote – Iowa, Dallas TX, or Austin TX Residents Only)</strong></p><p>Are you ready to USE your current TECHNICAL SALESFORCE DEV & MANAGEMENT SKILLS and steer Salesforce innovation for a rapidly growing national organization? We are hiring a key Salesforce Development Technical Managers to help drive our newly forming team through an exciting period of expansion.</p><p><strong>***You MUST HAVE technical Salesforce CRM Dev skills PLUS PRIOR DIRECT REPORT EXPERIENCE. YOU WILL LEAD A TECH TEAM OF SALESFORCE DEVELOPERS! ***</strong></p><p>Position: Salesforce Development Technical Manager</p><p> <strong>Type:</strong> Direct Hire – Permanent, Full-Time</p><p> <strong>Location:</strong> 100% Remote–Candidates must reside in Iowa, or in Dallas or Austin, Texas</p><p> <strong>Work Authorization:</strong> Only EAD, Green Card, or US Citizens. No sponsorship provided.</p><p><strong>What You’ll Do:</strong></p><ul><li>Lead and manage a team of Salesforce developers, setting technical direction and mentoring direct reports.</li><li>Develop and deliver robust, scalable custom solutions using APEX, LWC, and Salesforce declarative tools.</li><li>Architect and implement Salesforce features across Sales Cloud, Service Cloud, and Experience Cloud in multi-org enterprise environments.</li><li>Guide best practices, conduct code reviews, and provide strategic advice for complex, large-scale Salesforce implementations.</li><li>Collaborate with business and technical teams to translate user stories into impactful solutions.</li><li>Oversee DevOps, deployment practices, and technical documentation across projects.</li></ul><p><strong>What We’re Looking For:</strong></p><ul><li>Experience managing or supervising Salesforce technical teams (<strong>direct reports required).</strong></li><li>Deep hands-on expertise with APEX coding, Lightning Web Components (LWC), and Salesforce configuration (flows/workflows).</li><li>Proficiency with one or more Salesforce Clouds, with preference for Sales, Service, and Experience Cloud.</li><li>Solid understanding of Salesforce data storage, API limits, Platform Event Architecture (Pub/Sub frameworks), and deployment processes.</li><li>Exposure to Data Cloud and Agentforce AI is a plus.</li><li>10+ years of Salesforce development experience in complex, large-scale settings.</li><li>Relevant Salesforce certifications (App Builder, Developer, or Architect) are highly valued.</li></ul><p><strong>Compensation:</strong></p><ul><li>Competitive salary of $150,000–$165,000 base plus up to $17,000 annual bonus (total comp up to $175,000). Generous benefits package.</li><li>People-first culture emphasizing work/life balance, flexibility, and professional growth.</li></ul><p><strong>Ready to Lead?</strong></p><p> For immediate and confidential consideration, reach out directly to Carrie Danger, SVP of Permanent Placement:</p><ul><li>Office: 515-259-6087</li><li>Mobile: 515-991-0863</li><li>Email: (found on MY LinkedIn profile)</li><li> Your application will remain confidential; resumes will never be shared without your permission.</li></ul><p>Take your Salesforce career to the next level—apply today to join a fast-growing, high-impact team!</p>
<p>Do you want to stay challenged and leverage your accounting skillset without worrying about the corporate org chart, mergers, acquisitions and workplace stress? Imagine your career as a full-time Project Consultant- enjoying work/life balance, variety, the stability of a Fortune 500 company and none of the routine stress. Our consultants are permanent, salaried employees with Fortune Company-level benefits, vacation time, holidays and are not required to travel.</p><p><br></p><p>Working as a Full-Time Consultant, you will be deployed locally or remotely, assisting with a project suited to your expertise and experience. You’ll roll up your sleeves, work side-by-side with client leadership to drive results, add value and provide solutions. </p><p>The benefits of consulting with a global leader: </p><p><br></p><p>• STABILITY: No need to worry about your role and compensation as we pay Bench Time when you are in-between deployments. </p><p>• QUALITY of LIFE: Enjoy a predictable work week and no calls or texts from your boss on weekends! </p><p>• VARIETY and CAREER EXPANSION: You’ll have the opportunity to work for a variety of companies and industries as well as expand your network working side-by-side with financial leaders of all walks of life.</p><p>• CAREER PARTNER: You’ll be partnered with a Career Manager who will understand your background, match you with client engagements and provide ongoing feedback and communication. </p><p>• COMPENSATION AND BENEFITS: Market-competitive salary, Fortune-level benefit plan, paid for all hours worked and guaranteed salary.</p><p>Intrigued? Please contact Steve Cohn, CPA at: steve.cohn(at)robert.cohn(dot)com to learn more. </p><p><br></p><p>Project Scope Scenario</p><p>While deployed as an Accounting Consultant, you’ll work closely with our client’s Finance team, perform/review routine closings, prepare financials and supporting analysis, assist with the budget/forecast and offer process improvements as appropriate.</p><p><br></p><p>Desired Experience includes: </p><p>• Bachelor’s Degree in Accounting</p><p>• 8-plus years of related experience with medium to large sized companies</p><p>• Strong understanding of GAAP</p><p>• Exceptional Excel and experience with ERP systems</p><p><br></p><p>Please note- though this role can be remote/hybrid, we are considering applicants local to CT and the Western Mass only.</p>
<p><strong>About the Opportunity:</strong></p><p>Join our growing, collaborative HR team in a critical role supporting weekly payroll processing and HR operations for multiple companies across multiple states. You’ll be a go-to resource for employees and managers, ensuring smooth payroll cycles and assisting team members with benefits, onboarding, compliance, and more. This is your chance to make a direct impact on employee experience while advancing your HR career in a company that values innovation, integrity, and teamwork.</p><p><strong>What You’ll Do:</strong></p><ul><li>Prepare multi-state payrolls – accuracy and timeliness are key!</li><li>Maintain HRIS records, including wages, tax withholdings, bonuses, deductions, and employee changes.</li><li>Serve as the first point of contact for payroll and benefit inquiries, resolving issues quickly and professionally.</li><li>Support onboarding/offboarding: direct deposit setup, I-9 verifications, terminations, benefit communication, and exit processes.</li><li>Administer referral and bonus programs, keeping trackers current and ensuring timely payments.</li><li>Run reports, support finance/payroll reconciliation, and respond to payroll data requests.</li><li>Oversee benefit and 401(k) enrollment, life event changes, open enrollment support, and employee education on benefit plans.</li><li>Maintain compliance with all federal, state, and local employment laws, managing confidential employee files securely.</li><li>Provide general HR support: policies, procedures, employee relations documentation, supply orders, and org chart updates.</li></ul><p><strong>Why Work With Us?</strong></p><ul><li>Competitive compensation and benefits package.</li><li>Collaborative, supportive team culture.</li><li>Opportunities for learning and advancement within HR.</li><li>Make a difference across the organization by driving accuracy, compliance, and employee satisfaction.</li></ul><p><br></p>
<p>The IT Project Manager will own delivery of large-scale, complex technology projects (application development, cloud migrations, platform modernizations, enterprise integrations) from inception through production rollout. You will drive clarity, alignment, and execution across engineering, product, security, and business teams while keeping scope, budget, and timelines under control.</p><p> </p><p>Key Responsibilities:</p><ul><li>Lead planning and execution of large, multi-quarter IT projects or concurrent complex initiatives</li><li>Define and lock project scope, objectives, milestones, deliverables, and success criteria in collaboration with stakeholders</li><li>Build and maintain detailed project schedules, resource plans, and RAID (risks, actions, issues, decisions) logs</li><li>Facilitate cross-functional alignment: run stand-ups, steering committees, and workshops with developers, architects, analysts, security, QA, and business sponsors</li><li>Proactively identify, mitigate, and escalate risks and dependencies</li><li>Own project financials: create budgets, track spend, manage POs/change orders, and deliver within approved funding</li><li>Implement and tailor project management frameworks (Agile, Scrum, Kanban, or hybrid) to fit team and project needs</li><li>Produce clear status reporting (executive dashboards, burndowns, milestone reviews) for leadership and stakeholders</li><li>Drive retrospectives and continuous improvement of delivery processes</li><li>Ensure compliance, security, and governance gates are met without slowing velocity</li></ul><p><br></p>
<p>A large academic institution is seeking a skilled and strategic <strong>Salesforce Developer</strong> with expertise in <strong>Service Cloud</strong> to support and expand its existing Salesforce platform. This role will play a key part in optimizing Service Cloud features such as agent support, generic agent deployment, research documentation, and intelligent search functionalities.</p><p>This developer will also contribute to a broader initiative to implement and standardize Salesforce usage across multiple organizations within the institution, offering technical leadership and support during this expansion.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Further develop and enhance the existing Salesforce Service Cloud implementation with a focus on:</li><li>Agent setup and optimization</li><li>Deployment of generic agents</li><li>Research documentation integration and workflows</li><li>Intelligent and federated search functionalities</li><li>Collaborate with stakeholders across departments to align development with institutional needs</li><li>Serve as a subject matter expert for Service Cloud capabilities and best practices in a higher education environment</li><li>Develop custom Salesforce components (Apex classes, Lightning components, Flows, Visualforce, etc.) and integrate third-party tools where appropriate</li><li>Maintain platform scalability, security, and compliance across multi-organization use</li><li>Support user adoption through documentation, training, and troubleshooting</li><li>Partner with cross-functional teams to support reporting, analytics, and user feedback loops</li></ul><p><br></p>