<p>Robert Half Technology is seeking an experienced <strong>Cloud Engineer</strong> <strong>(Microsoft 365)</strong> to lead and execute an end-to-end Microsoft 365 tenant-to-tenant migration for a client based in Washington State. </p><p><strong> </strong></p><p><strong>Duration:</strong> Contract </p><p><strong>Location:</strong> Vancouver, Washington (100% Remote) </p><p><strong>Schedule:</strong> Monday-Friday (40 hours weekly) </p><p><br></p><p>This role will be responsible for designing, planning, and implementing identity, messaging, device management, and security migrations while ensuring minimal business disruption. The ideal candidate has deep expertise across Microsoft 365 services and has successfully supported M& A or multi-tenant consolidation initiatives.</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Lead the end-to-end planning and execution of Microsoft 365 tenant-to-tenant migrations.</li><li>Design and implement migration strategies across Entra ID, Exchange Online, Intune, and related M365 services.</li><li>Migrate and reconfigure devices including enrollment, compliance policies, and Autopilot deployments.</li><li>Implement Microsoft 365 security baselines, including Defender for Office 365 configurations.</li><li>Collaborate with security, infrastructure, and application teams to ensure seamless integration and compliance.</li></ul>
We are looking for a skilled Infrastructure & Cloud Engineer to oversee the design and management of our organization's cloud and IT systems. This role is essential in ensuring the scalability, security, and efficiency of both cloud-based and on-premises environments. The ideal candidate will bring extensive knowledge of Microsoft technologies, including Azure and Microsoft 365, with a focus on supporting a mission-driven organization.<br><br>Responsibilities:<br>• Design and manage Azure cloud environments to ensure scalability and security.<br>• Administer and optimize Microsoft 365 tools, including Office 365, Intune, Entra ID, and Endpoint Protection.<br>• Plan and execute migrations between on-premises systems and cloud platforms with minimal disruption.<br>• Configure and maintain Windows Server environments while adhering to security best practices.<br>• Implement and enforce device management and endpoint protection policies.<br>• Develop automated workflows using tools such as Power Automate to enhance efficiency.<br>• Collaborate with internal teams to identify technology needs and deliver tailored solutions.<br>• Provide training and support to staff on IT infrastructure and cloud technologies.<br>• Document system configurations and processes to ensure compliance with policies and regulations.<br>• Monitor and improve system performance and reliability across all platforms.
We are looking for a skilled Microsoft 365 Adoption & Enablement Specialist to join our team in West Des Moines, Iowa. In this long-term contract role, you will play a key part in driving the successful adoption of Microsoft 365 features and updates across the organization. By bridging the gap between evolving technologies and business needs, you will help ensure new capabilities are implemented securely, compliantly, and with measurable value.<br><br>Responsibilities:<br>• Monitor the Microsoft 365 roadmap, message center updates, and release notes to stay informed about upcoming features.<br>• Collaborate with product owners to analyze new and updated Microsoft 365 functionalities and assess their potential impact.<br>• Evaluate business value, risks, compliance requirements, and technical readiness for new capabilities in partnership with relevant stakeholders.<br>• Develop strategies and plans to roll out approved Microsoft 365 features, ensuring seamless implementation across teams.<br>• Create user-friendly documentation, FAQs, and best practices to support adoption efforts.<br>• Collect feedback from users and stakeholders while tracking adoption metrics to measure success.<br>• Identify opportunities to enhance productivity by optimizing the use of Microsoft 365 tools.<br>• Simplify technical concepts to make them accessible for non-technical audiences.<br>• Utilize strong collaboration and presentation skills to effectively communicate changes and updates.<br>• Maintain a proactive approach to learning and adapting to new tools and technologies.
<p>We are looking for a skilled and proactive Azure System Administrator to join our team in Pleasanton, California. In this Azure Systems Administration role, you will manage and maintain cloud infrastructure, ensuring seamless operations and supporting critical business functions. As this Azure Systems Administration role is a Contract to permanent opportunity, we are seeking a candidate who can quickly adapt to our environment and contribute effectively to ongoing and future projects. This Azure Systems Administrator Role is an onsite position out of Pleasanton, Ca. </p><p><br></p><p>Responsibilities for Azure Systems Administrator:</p><p>• Manage and maintain Microsoft Azure subscriptions, virtual networks, and related cloud infrastructure.</p><p>• Oversee the migration of systems from on-premises to Azure, ensuring a smooth transition and optimal performance.</p><p>• Configure and manage Entra ID and Office 365 environments to support organizational needs.</p><p>• Administer and maintain firewalls, including opening ports, creating network groups, and managing devices such as Palo Alto, Aruba, and Cisco.</p><p>• Collaborate with helpdesk and system/network teams to provide Tier 2 support for infrastructure-related issues.</p><p>• Perform regular updates, backups, and restorations for systems and files to ensure data integrity.</p><p>• Implement security policies and procedures to safeguard IT assets and infrastructure.</p><p>• Evaluate and recommend hardware and software solutions, conducting thorough analyses of quotes and compatibility.</p><p>• Stay updated on advancements in cloud technologies and apply new insights to improve system performance.</p>
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p><strong>Job Title: Azure Administrator – Security & Identity Focus</strong></p><p><strong>Location:</strong> On-site</p><p><strong>Employment Type:</strong> Full-time</p><p><strong>Department:</strong> IT</p><p> </p><p><strong>Position Summary</strong></p><p>We are seeking a skilled <strong>Azure Administrator</strong> with strong experience in <strong>Microsoft Entra ID (Azure AD), Microsoft Intune, Microsoft Sentinel, and Microsoft Defender</strong> to support, secure, and maintain our Microsoft cloud environment.</p><p>This role is responsible for <strong>identity management, endpoint management, security monitoring, and threat protection</strong> across Azure and Microsoft 365. The ideal candidate has hands-on experience implementing <strong>Zero Trust principles</strong>, enforcing security baselines, and supporting compliance-driven environments.</p><p> </p><p><strong>Key Responsibilities</strong></p><p><strong>Azure & Identity Administration</strong></p><ul><li>Administer and maintain <strong>Microsoft Entra ID (Azure AD)</strong> including:</li><li>User and group management</li><li>Conditional Access policies</li><li>MFA enforcement</li><li>Privileged Identity Management (PIM)</li><li>Identity lifecycle governance</li><li>Support hybrid identity environments (Azure AD Connect / Cloud Sync)</li></ul><p> </p><p><strong>Endpoint Management (Intune)</strong></p><ul><li>Configure and manage <strong>Microsoft Intune</strong> for Windows, macOS, and mobile devices</li><li>Create and maintain:</li><li>Device compliance policies</li><li>Configuration profiles</li><li>Application deployment policies</li><li>Integrate Intune with Conditional Access and Microsoft Defender for Endpoint</li><li>Monitor device compliance and remediate non-compliant endpoints</li></ul><p> </p><p><strong>Security Operations & Monitoring</strong></p><ul><li>Configure, maintain, and monitor <strong>Microsoft Sentinel</strong></li><li>Log ingestion and data connectors</li><li>Analytics rules and alerts</li><li>Incident triage and response</li><li>KQL queries and workbooks</li><li>Administer <strong>Microsoft Defender</strong> solutions including:</li><li>Defender for Endpoint</li><li>Defender for Identity</li><li>Defender for Cloud Apps</li><li>Defender for Office 365</li><li>Assist with threat detection, investigation, and response activities</li></ul><p> </p><p><strong>Security & Compliance Support</strong></p><ul><li>Implement and maintain security controls aligned with best practices (Zero Trust, least privilege)</li><li>Support audit and compliance requirements (e.g., NIST, ISO, CMMC, internal audits)</li><li>Maintain documentation, runbooks, and standard operating procedures</li><li>Participate in security assessments, vulnerability remediation, and continuous improvement initiatives</li></ul><p> </p><p><br></p><p><br></p>
<p><strong>TIER 1 TECHNICAL SUPPORT REPRESENTATIVE</strong></p><p>This role is ideal for someone who enjoys working with technology and supporting customers through technical issues. The position involves daily interaction with users who need help resolving problems with their computers, applications, and connectivity. </p><p><br></p><p><strong>POSITION: TIER 1 TECHNICAL SUPPORT</strong></p><p><strong>LOCATION: GRAND PRAIRIE, TX</strong></p><p><strong>DURATION: 6 MONTH CONTRACT TO PERMANENT</strong></p><p><strong>RATE: $18-$21/HOUR</strong></p><p><br></p><p><strong>RESPONSIBILITIES</strong></p><ul><li>Serve as the primary contact for incoming technical support requests through phone, email, and online channels.</li><li>Troubleshoot Windows 10, email systems, Office 365 tools, internal CRM applications, and basic network connectivity issues.</li><li>Ask clear, targeted questions to understand user problems and determine the most effective solution.</li><li>Document all support interactions in a clear, accurate, and complete manner.</li><li>Research recurring issues and contribute to internal knowledge resources.</li><li>Support continuous improvement efforts by identifying common technical trends.</li><li>Participate in ongoing training to expand both technical and customer service skills.</li></ul>
We are looking for a dedicated Help Desk Analyst I to join our team in Jenkintown, Pennsylvania. In this role, you will provide critical technical support to ensure smooth operations for end users across various systems and platforms. This is a Contract to permanent position, offering an excellent opportunity to expand your skills and grow within the organization.<br><br>Responsibilities:<br>• Provide hardware support by installing, configuring, and maintaining desktops, laptops, printers, and mobile devices.<br>• Assist users with software-related issues across platforms like Google Workspace, Microsoft Office 365, and campus-specific applications.<br>• Offer immediate troubleshooting assistance for classroom technology, including audiovisual equipment and video conferencing tools.<br>• Manage user accounts by handling password resets, multi-factor authentication setups, and onboarding processes.<br>• Maintain accurate records of hardware assets and software licenses to ensure effective inventory management.<br>• Develop user-friendly documentation and deliver basic training sessions to enhance digital literacy across the organization.<br>• Respond to service desk tickets promptly, diagnosing and resolving technical issues efficiently.<br>• Support basic networking tasks, including Wi-Fi troubleshooting and foundational setup.<br>• Collaborate with team members to ensure consistent and reliable IT support for all users.
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Cambridge, Massachusetts. This long-term contract position offers the opportunity to provide essential IT support to a dynamic organization within the Health Pharm/Biotech industry. The role involves in-person interaction and requires relevant experience, attention to detail, strong technical skills, and excellent communication abilities.<br><br>Responsibilities:<br>• Provide Level 2 support for Windows desktop environments, including troubleshooting issues with Windows 10 and Windows 11.<br>• Manage user accounts through Active Directory, including password resets and account unlocks.<br>• Offer technical support for Microsoft Office 365, Zoom, and Microsoft Teams.<br>• Address service requests and incidents using ServiceNow for ticket management.<br>• Perform hands-on troubleshooting for hardware and software issues, ensuring swift resolution.<br>• Support walk-up IT kiosks and assist end users in person across multiple buildings.<br>• Collaborate on projects such as migrating to Windows 11, implementing Intune, and deploying Manage Engine for patch management.<br>• Handle remote tickets for non-local users and provide seamless IT assistance.<br>• Work closely with a team of 9-10 support staff, following guidance from team leads and established protocols.<br>• Contribute to maintaining a high level of service for approximately 1,000 end users across two buildings.
<p>We are looking for a skilled Tech Support Lead to oversee IT operations and provide exceptional technical assistance to our team. Based 35 miles northeast of downtown Atlanta and this role requires a proactive individual capable of managing support systems, troubleshooting issues, and ensuring seamless functionality of IT resources. The ideal candidate will excel in customer service, problem-solving, and maintaining high standards of efficiency and communication.</p><p><br></p><p>Responsibilities:</p><p>• Deliver comprehensive technical support, ensuring IT systems operate smoothly and meet business requirements.</p><p>• Track and manage service requests and incidents using the Helpdesk system, guaranteeing accuracy and timely resolutions.</p><p>• Diagnose and resolve issues related to applications, hardware, and systems, collaborating with vendors when necessary.</p><p>• Maintain high levels of customer satisfaction by adhering to service level agreements and providing clear, effective communication.</p><p>• Investigate and address system disruptions, enhancing functionality, availability, and performance.</p><p>• Provide user support for company systems, gather requirements for improvements, and drive adoption initiatives through training and communication.</p><p>• Facilitate IT onboarding and offboarding processes, ensuring secure and efficient management of user access and equipment.</p><p>• Develop and maintain knowledge base documentation to standardize processes and solutions.</p><p>• Lead on-site IT service improvement projects, ensuring successful implementation and adherence to company policies.</p><p>• Escalate unresolved technical issues to higher-level teams while following change management protocols.</p>
We are looking for an IT Support Specialist to join a dynamic healthcare environment in Ann Arbor, Michigan. In this role, you will provide essential technical assistance to a large hospice facility, ensuring smooth operations for both on-site and remote staff. This is a contract position with the potential for long-term employment, offering the opportunity to grow within the organization while making a meaningful impact.<br><br>Responsibilities:<br>• Provide first-level troubleshooting for technical issues related to Windows-based systems, including Active Directory, Office 365, and Exchange.<br>• Offer hands-on support for mobile devices such as Android smartphones and iPads.<br>• Deliver exceptional customer service to assist staff in a high-pressure healthcare environment.<br>• Facilitate the onboarding process for 20-30 new team members each month, ensuring their technical setup is complete.<br>• Conduct network troubleshooting to address connectivity issues and ensure reliable operations.<br>• Manage hardware inventory, including tracking and deploying necessary equipment.<br>• Assist field personnel with online troubleshooting and station setup as required.<br>• Collaborate with team members to maintain system functionality and resolve technical challenges.<br>• Ensure compliance with organizational IT protocols and practices.
As a Windows Administrator on our IT Infrastructure team, you will play a vital role in maintaining the stability, security, and efficiency of our Windows-based systems. You will be responsible for supporting Windows Server environments, VMware ESXi, Microsoft SQL, and various network services. Your primary focus will be on vulnerability remediation, Windows patching, performance tuning, and adherence to security baselines (CIS Benchmarks). Additionally, you will assist in fulfilling user requests through defined processes and the ServiceNow (SNOW) work queue. <br> - Collaborate with the Windows Administration Team to ensure the integrity, availability, and security of Windows Server environments. - Perform vulnerability remediation across Windows and Active Directory Services. - Implement Windows patch management processes, ensuring timely updates and adherence to security best practices. - Conduct performance tuning and establish performance baselines according to CIS Benchmarks. - Monitor and maintain the VMware ESXi virtualization platform. - Provide occasional support for Microsoft SQL Server. - Manage and troubleshoot network services, including DHCP, DNS, PKI, IIS, KMS, etc. - Respond to and resolve user requests via the ServiceNow (SNOW) work queue. - Provisioning Servers and assist application team with configuration of applications. -Create and maintain PowerShell scripts and processes to automate system tasks and fulfill user requests. - Collaborate with other IT teams to troubleshoot and resolve complex technical issues. - Stay current with industry trends and emerging technologies to enhance system efficiency and security. - Other duties as assigned <br> - Bachelor's degree in Computer Science, Information Technology, or a related field (or equivalent work experience). - Minimum of [7] years of experience in Windows Server and Active Directory administration. - Strong knowledge of Windows Server 2016 and newer. - Experience supporting Microsoft SQL Server is a plus. - Proficiency in VMware ESXi virtualization. - Experience Supporting network services, including DHCP, DNS, PKI, IIS, KMS, etc. - Experience in a Hybrid M365 \ Azure environments supporting services and users. - Understanding of vulnerability management and patching processes. - Experience with PowerShell scripting and automation. - The ability to automate tasks via scripting and Infrastructure as Code (IAC) is highly desired. - Knowledge of security best practices and CIS Benchmarks. - Excellent problem-solving and troubleshooting skills. - Strong communication and teamwork abilities. - IT certifications such as MCSA, MCSE, or VMware certifications are a plus.
<p>We are looking for an experienced <strong>Systems Engineer</strong> to join our team in Santa Barbara, California. This long-term contract position offers a great opportunity to work with cutting-edge technologies and contribute to maintaining and improving system infrastructure. The ideal candidate will possess a strong technical background and a proactive approach to problem-solving. This role is <strong>REMOTE </strong>but <strong>MUST </strong>reside in the state of <strong>California</strong>.</p><p><br></p><p>*For faster response, please send your updated resume to julio.enriquez@roberthalf(.com) *</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Active Directory, ensuring optimal functionality and security.</p><p>• Administer and support Microsoft Windows Server environments.</p><p>• Configure and oversee Azure Active Directory to enhance system integration.</p><p>• Implement and maintain Citrix technologies for virtualized environments.</p><p>• Manage Microsoft Exchange to ensure secure and efficient email operations.</p><p>• Utilize Microsoft Configuration Manager (MECM) and SCCM for system updates and deployment.</p><p>• Administer Intune for mobile device and application management.</p><p>• Support and optimize Microsoft 365 Enterprise and Office 365 platforms.</p><p>• Oversee VMware infrastructure to ensure reliable virtualization.</p><p>• Develop and execute scripts using PowerShell for automation and system management tasks.</p>
We are looking for a skilled Desktop Support Analyst to join our team in San Antonio, Texas. This long-term contract position is ideal for candidates with a passion for IT and a desire to provide high-quality technical support to end users. The role requires a proactive approach to troubleshooting, maintaining systems, and delivering effective solutions in a dynamic work environment.<br><br>Responsibilities:<br>• Record and document details of service requests and issues with accuracy, including categorization and prioritization, using the IT service desk tool.<br>• Provide remote support to users through IT service desk tools or Skype for Business.<br>• Manage and maintain Active Directory and Office 365 accounts effectively.<br>• Deliver hands-on technical support to internal staff, including hardware and software troubleshooting.<br>• Utilize internal and external resources, such as knowledge bases, manuals, and vendor support platforms, to resolve technical issues.<br>• Ensure timely updates and resolutions for service desk tickets to meet user needs.<br>• Collaborate with team members to address complex technical challenges.<br>• Perform routine maintenance and updates for IT equipment and systems.<br>• Offer on-site assistance at users’ desks when required to resolve issues.
<p>Robert Half is searching for a service-oriented <strong>Desktop Support Technician </strong>to provide day-to-day technical support for end users in a dynamic, people-first environment tribal organization in Arlington, WA. This role requires strong technical fundamentals, excellent customer service skills, and the confidence to set boundaries when needed. The ideal candidate is a proactive problem-solver who thrives in environments with strong personalities and deeply rooted cultural values.</p><p><br></p><p><strong>Duration: </strong>2 months with potential to extend</p><p><strong>Location: </strong>100% Onsite in Arlington, WA </p><p><strong>Schedule:</strong> 6am – 2pm (during training) | 7am – 3pm (after training)</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide daily desktop support, including setup, configuration, and troubleshooting of workstations and peripherals</li><li>Resolve and track incidents and requests through Jitbit ticketing system</li><li>Troubleshoot Microsoft 365 and other core applications, including Epic and Methasoft</li><li>Manage user accounts, permissions, and access through on-prem Active Directory</li><li>Support Windows 11 environments following a recent OS upgrade</li><li>Diagnose and resolve basic network connectivity and hardware issues</li><li>Deliver high-quality customer service while supporting users with varying technical skill levels</li></ul><p><br></p>
We are looking for a highly skilled Cloud Systems Engineer to join our team in San Antonio, Texas. In this contract to permanent role, you will play a critical part in designing, implementing, and managing cloud-based solutions to meet the dynamic needs of a rapidly growing healthcare organization. Your expertise will contribute to optimizing infrastructure and ensuring seamless scalability to support business operations.<br><br>Responsibilities:<br>• Design and implement scalable cloud-based and on-premise network solutions tailored to business requirements.<br>• Manage and execute server migrations, network refreshes, and data/software migration projects.<br>• Oversee the deployment and administration of Microsoft Azure and Office 365 environments.<br>• Automate provisioning processes to streamline operations and enhance system efficiency.<br>• Develop and evaluate innovative solutions to address evolving business needs while maintaining infrastructure reliability.<br>• Ensure optimal functionality and security of Active Directory, SharePoint, and VMware systems.<br>• Collaborate with cross-functional teams to integrate Voice Over IP (VOIP) solutions into the IT ecosystem.<br>• Conduct regular assessments of cloud services and databases to identify opportunities for performance improvement.<br>• Troubleshoot and resolve technical issues related to cloud computing and enterprise systems.<br>• Provide technical guidance and training to IT staff to enhance team capabilities.
We are looking for a skilled Desktop Support Analyst to join our team in New York, New York. The ideal candidate will provide advanced technical support to internal clients, ensuring a seamless experience with desktop systems, software, and connectivity. This role requires strong customer service skills and the ability to address and resolve technical issues efficiently, including high-level support for executives.<br><br>Responsibilities:<br>• Deliver Level 2 and Level 3 technical support for internal users, addressing complex desktop, software, and connectivity issues.<br>• Ensure smooth functionality and troubleshooting of Windows 11 OS, Office 365, Azure Active Directory, and Microsoft Teams.<br>• Provide specialized "white glove" support for visiting executives, resolving technical challenges promptly and professionally.<br>• Handle service ticketing requests, ensuring timely and effective resolution of reported problems.<br>• Diagnose and resolve issues related to video conferencing and connectivity, ensuring optimal performance.<br>• Escalate unresolved technical problems to networking or system administration teams for further investigation.<br>• Collaborate with team members to implement solutions that enhance system performance and user experience.<br>• Maintain up-to-date knowledge of desktop technologies and assist with certifications when required.<br>• Conduct proactive monitoring and maintenance of PC workstations to prevent potential disruptions.
<p>We are looking for an experienced Azure Cloud Engineer to join our team North Houston. In this role, you will leverage your expertise to manage cloud infrastructure, ensure system reliability, and collaborate with team members on key projects. This position requires a strong background in Azure administration and Infrastructure as Code (IaC) tools, along with a commitment to delivering high-quality solutions.</p><p><br></p><p>Responsibilities:</p><p>• Design, implement, and manage Azure cloud infrastructure to support business needs.</p><p>• Utilize tools such as Terraform and Ansible to develop and maintain Infrastructure as Code (IaC) solutions.</p><p>• Collaborate with team members to maintain Office 365, Exchange Online, Intune, and Active Directory systems.</p><p>• Ensure the scalability and reliability of cloud-based systems by implementing auto-scaling solutions.</p><p>• Regularly assess and optimize cloud environments to enhance performance and security.</p><p>• Provide on-site support five days a week, with half-day Fridays.</p><p>• Travel to Midland quarterly to participate in team collaborations and align on project objectives.</p><p>• Maintain documentation for cloud processes and configurations to ensure clarity and compliance.</p><p>• Work closely with stakeholders to identify and address technical challenges.</p><p>• Support and contribute to the development of cloud strategies aligned with organizational goals.</p>
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Boston, Massachusetts. In this contract-to-permanent position, you will play a vital role in providing Tier 2 and Tier 3 support for a variety of applications, systems, and platforms. This is an exciting opportunity to work in a collaborative and growing environment where you can contribute to impactful technology initiatives and long-term organizational goals.<br><br>Responsibilities:<br>• Provide advanced Tier 2 and Tier 3 support for Windows desktop environments, including troubleshooting escalated issues.<br>• Support and maintain iManage, Office 365, Azure virtual desktop, and Windows 11 systems.<br>• Write and modify SQL queries to assist with data management and application functionality.<br>• Address service desk tickets related to log management, server capacity issues, disaster recovery validation, and other user concerns.<br>• Troubleshoot and resolve application issues for proprietary and industry-specific software.<br>• Collaborate with team members to ensure optimal system performance and user satisfaction.<br>• Assist in cloud migration projects and other upcoming technology initiatives.<br>• Provide attentive and timely customer service to end users, including lawyers and other staff members.<br>• Support backup and disaster recovery processes using tools like Zerto.<br>• Contribute to the organization’s technology growth by offering insights and solutions for future advancements.
We are seeking an experienced Global Trade Principal Specialist to oversee critical aspects of international trade compliance for our organization. This long-term contract position is located in New York, New York, and presents an excellent opportunity to contribute to import operations while ensuring adherence to customs regulations. The role includes managing tactical processes, auditing declarations, and supporting strategic initiatives to optimize duty recovery and compliance.<br><br>Responsibilities:<br>• Manage daily import entry processes and initiatives across multiple sites, ensuring compliance with U.S. Customs regulations.<br>• Respond to inquiries and data requests from U.S. Customs and other regulatory bodies.<br>• Collect, analyze, and present import data for monthly dashboard metrics.<br>• Audit import declarations to ensure accuracy and compliance.<br>• Track and update records related to duty refunds and recovery optimization.<br>• Assist in various import-related projects, collaborating with team members and managers to improve processes.<br>• Stay informed about global trade developments, including tariffs and anti-dumping duties.<br>• Support the import manager with both tactical and strategic activities.<br>• Maintain accurate records and tools to facilitate compliance and recovery efforts.<br>• Utilize tools such as SAP R/3 and Microsoft Office 365 to manage and optimize trade-related tasks.
We are looking for a skilled Help Desk/Desktop Support Analyst to provide high-quality technical assistance across multiple locations in Boston, Massachusetts. This long-term contract position requires a proactive, detail-oriented individual with strong expertise in Level 2 Desktop Support and a passion for delivering exceptional customer service. The role involves supporting both Mac and Windows environments, troubleshooting hardware and software issues, and ensuring smooth operation of IT systems.<br><br>Responsibilities:<br>• Deliver onsite IT support services three days a week at a pharmaceutical company and one day a week at another client location.<br>• Diagnose and resolve technical issues related to computers, networks, and software in Mac and Windows environments.<br>• Provide advanced troubleshooting and support for Office 365, Azure Active Directory, and Okta systems.<br>• Manage and resolve service desk tickets promptly, ensuring minimal disruption to users.<br>• Maintain and support printers, conference room technology, and audiovisual equipment.<br>• Collaborate effectively with team members to address IT challenges and improve system efficiency.<br>• Demonstrate a customer-centric approach while assisting users with technical issues.<br>• Ensure proper documentation of issues, solutions, and updates within the ticketing system.<br>• Stay updated on the latest AV and IT technologies to provide effective support.<br>• Organize and prioritize tasks to meet deadlines and client expectations.
<p>We are looking for a detail-oriented Administrative Assistan/ Receptionist to join our team in New York, New York. This contract-to-permanent position offers a unique opportunity to work in a dynamic legal environment, supporting daily operations and ensuring smooth client interactions. The ideal candidate will have strong organizational and communication skills, with prior experience in a law firm setting.</p><p><br></p><p>Responsibilities:</p><p>• Manage a multi-line phone system by answering and directing calls promptly and courteously.</p><p>• Provide exceptional customer service to clients and visitors, ensuring a welcoming atmosphere.</p><p>• Perform accurate data entry tasks to maintain and update records.</p><p>• Coordinate email correspondence, responding to inquiries and forwarding messages as required.</p><p>• Organize files and documents systematically to ensure easy accessibility.</p><p>• Schedule appointments and maintain calendars efficiently.</p><p>• Utilize Microsoft Office applications, including Word, Excel, and Outlook, for daily tasks.</p><p>• Assist with general administrative duties to support the team and office operations.</p><p>• Handle sensitive information with discretion and confidentiality.</p>
<p>We are looking for an experienced IT Manager to oversee and guide a small team of IT professionals. In this role, you will play a key part in managing and optimizing the organization's IT infrastructure, ensuring smooth operations across hardware, software, and network systems. The ideal candidate will have hands-on experience with various technologies and the ability to implement effective solutions.</p><p><br></p><p>Responsibilities:</p><p>• Configure, monitor, and maintain routing and switching systems to ensure reliable network connectivity.</p><p>• Implement and manage Ubiquiti network equipment, optimizing performance and security.</p><p>• Oversee the administration of Windows systems and Office 365 applications, ensuring consistent functionality and user satisfaction.</p><p>• Manage Active Directory and ensure proper access controls and permissions.</p><p>• Develop and maintain backup strategies to safeguard critical data and ensure disaster recovery readiness.</p><p>• Handle hardware and software installations, upgrades, and troubleshooting to support organizational needs.</p><p>• Configure and manage NAS technologies to enable efficient data storage and access.</p><p>• Ensure compliance with IT policies and procedures, maintaining documentation of system configurations and changes.</p>
We are looking for a Senior Engineer to own and advance our Microsoft 365 environment and core business application platforms. This role is well suited to a technically hands-on leader with deep expertise in Microsoft 365, SharePoint Online, enterprise reporting, and collaboration governance. <br> You will act as the firm’s primary authority on Microsoft 365 and related systems, partnering closely with IT, Finance, and Operations to deliver secure, reliable, and well-governed solutions that enable attorneys and business professionals to work efficiently. <br> Key Responsibilities: -Administer the firm’s Microsoft 365 tenant, including Entra ID (Azure AD), Exchange Online, Teams, SharePoint Online, and OneDrive. -Define and enforce governance standards for Teams, M365 Groups, external sharing, and lifecycle management. -Ensure security, compliance, and identity controls meet firm and client requirements. -Design and manage SharePoint Online architecture, site provisioning, permissions, and information structure. -Support collaboration spaces and intranet initiatives while maintaining consistency and control. -Manage the firm’s SSRS environment and associated reporting infrastructure. -Support and govern Microsoft Power Platform solutions, including Power Apps, Power Automate, and Power BI where applicable. -Establish environment strategy, DLP policies, and solution lifecycle management. -Evaluate and support Microsoft Copilot and Copilot Studio capabilities with appropriate governance. -Work with internal stakeholders and vendors to support key platforms such as Aderant and CRM solutions (e.g., Tre AI). <br> What's in it for you: -Medical, Dental, Vision Insurance -401(k) with match -PTO -Profit Sharing -Hybrid Work Environment -Salary: $135k - $175k
<p>We’re seeking a <strong>Desktop Support Specialist</strong> to provide hands‑on technical support to end users in a fast‑paced environment. This role is ideal for someone who enjoys troubleshooting, working directly with users, and being the go‑to person for IT issues.</p><p>What You’ll Do</p><ul><li>Provide Tier 1–2 support for desktops, laptops, and mobile devices</li><li>Troubleshoot hardware, software, network, and connectivity issues</li><li>Support Windows environments, Office 365, and common business applications</li><li>Set up, image, and deploy new devices</li><li>Document issues and resolutions in the ticketing system</li></ul><p><br></p>
