We are looking for a Microsoft 365 Technician to join a growing IT services team supporting a wide range of residential and commercial clients in Norman, Oklahoma. This contract position is ideal for a hands-on, detail-oriented individual who enjoys solving technical problems onsite, communicating clearly with end users, and working across Microsoft 365, networks, servers, and endpoint systems. The role blends field support and help desk responsibilities, requiring strong troubleshooting skills, sound judgment, and a customer-focused approach in varied client environments.<br><br>Responsibilities:<br>• Provide onsite technical support for residential and business customers by diagnosing and resolving issues involving internet connectivity, workstations, servers, and network equipment.<br>• Administer and support Microsoft 365 environments, including user onboarding, account setup, configuration, and day-to-day issue resolution.<br>• Troubleshoot break/fix incidents across a broad mix of technologies such as Active Directory, computer hardware, Apple devices, Mac systems, Android devices, and deployment tools.<br>• Install, test, and repair cabling and related connectivity components, including work that may require climbing ladders in client locations.<br>• Configure and maintain infrastructure components that may include Cisco, Citrix, and other business-critical platforms used within client environments.<br>• Deliver responsive help desk support by identifying root causes, documenting findings, and restoring service with minimal disruption to end users.<br>• Travel to client sites using a personal vehicle to complete service calls, installations, and technical assessments throughout the surrounding service area.<br>• Assist with client environment standardization and migration-related technical tasks as business needs evolve within managed service operations.
<p>Robert Half Technology is seeking a Microsoft 365 Systems Administrator / Team Lead to support a client in the transportation industry in Seattle, Washington. This role will serve as a senior escalation point for the Help Desk team while supporting ongoing Microsoft 365 initiatives, system configurations, maintenance, and infrastructure projects.</p><p> </p><p>This position will work closely with internal teams to support and enhance the organization’s Microsoft ecosystem, including SharePoint, Exchange Online, and Entra ID environments.</p><p> </p><p><strong>Duration: </strong>Contract-to-hire</p><p><strong>Location: </strong>100% Onsite in Seattle, Washington</p><p><strong>Pay Rate: </strong>$60-$70/hourly</p><p><strong> </strong></p><p><strong>Key Responsibilities</strong></p><ul><li>Serve as the primary escalation point for Help Desk and end-user support related to Microsoft 365 technologies </li><li>Administer and maintain Microsoft 365 environments including: <strong>SharePoint Online, Exchange Online and Active Directory / Entra ID </strong></li><li>Support configuration, maintenance, and optimization of Microsoft 365 solutions and services </li><li>Collaborate with internal teams to gather requirements and implement technical configurations and solutions </li><li>Assist with the design and execution of M365-related initiatives and infrastructure improvements </li><li>Support ongoing infrastructure and migration projects, including Windows Server migrations from <strong>2016 to 2022 </strong></li><li>Provide leadership and mentorship to a small team, including oversight of 2 direct reports </li><li>Maintain security, user management, permissions, and administration best practices across Microsoft environments </li><li>Partner cross-functionally with technical and non-technical stakeholders in an Agile environment </li></ul><p><br></p>
We are looking for a dependable, detail-oriented Help Desk 1 team member to support end users in a healthcare environment in Culver City, California. This Long-term Contract position focuses on delivering timely technical assistance, resolving everyday desktop and system issues, and ensuring a smooth support experience for staff. The ideal candidate is comfortable working with Microsoft Windows platforms, handling service desk requests, and assisting with account access and device-related concerns.<br><br>Responsibilities:<br>• Provide first-line technical support for hardware, software, and desktop-related issues submitted by end users.<br>• Troubleshoot problems involving Microsoft Windows systems, including Windows 10 and Windows 11 environments.<br>• Manage service desk tickets by documenting issues clearly, prioritizing requests, and following cases through resolution.<br>• Support user account administration tasks such as access updates, password assistance, and directory-based account maintenance within Active Directory.<br>• Diagnose common workstation and peripheral issues and apply practical fixes to restore user productivity quickly.<br>• Escalate more complex technical problems to the appropriate teams while maintaining accurate status updates for users.<br>• Assist with setup, configuration, and basic maintenance of desktops, laptops, and related equipment as needed.