We are looking for an Endpoint Systems Engineer to play a key role in enhancing operational efficiency and supporting endpoint systems across the organization. This position requires a strong technical background, excellent problem-solving skills, and the ability to work both independently and collaboratively in a dynamic environment. This is a long-term contract position based in Ankeny, Iowa.<br><br>Responsibilities:<br>• Design, develop, and test automation processes for endpoint systems to ensure scalability and adaptability to organizational growth.<br>• Create, test, and deploy Microsoft PowerShell and batch scripts to install and update proprietary and third-party software.<br>• Implement and maintain processes to ensure software and settings are applied during endpoint replacements or initial installations.<br>• Develop redundancy strategies to ensure system reliability and minimize downtime.<br>• Collaborate in the design and implementation of operational and information support systems.<br>• Evaluate and qualify software used at store locations, including modifications to third-party vendor applications.<br>• Create scripts, programs, and tools to optimize system efficiency and automate repetitive tasks.<br>• Monitor and analyze endpoint system performance to identify and address issues proactively.
<p>We're seeking a Senior Windows System Administrator to support a complex, hybrid on‑prem environment with a strong emphasis on VDI, automation, and image management. This role is hands‑on, fast‑moving, and ideal for someone who can independently own systems, streamline workflows, and translate instructional or operational needs into reliable technical solutions.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and maintain Windows Server environments at a senior level</li><li>Manage VMware Horizon (Omnissa) VDI infrastructure and image lifecycle</li><li>Design and maintain advanced Group Policy configurations</li><li>Build and enhance PowerShell automation for imaging, patching, and GPO workflows</li><li>Support on‑prem backend systems; collaborate with networking as needed</li><li>Convert faculty/instructional requirements into deployable images and configurations</li><li>Work within ITSM/ticketing workflows and maintain strong documentation standards</li><li>Operate independently with clear communication and proactive problem‑solving</li></ul>
We are looking for a skilled Programmer Analyst to join our team in Houston, Texas, on a long-term contract basis. In this role, you will design, develop, and optimize software solutions tailored to the energy and natural resources industry. You will collaborate with cross-functional teams to implement cutting-edge technologies and deliver high-quality applications.<br><br>Responsibilities:<br>• Build and maintain applications using ASP.NET Core and Blazor technologies, including WebAssembly.<br>• Develop and optimize database solutions using Entity Framework Core and server-side technologies.<br>• Utilize Telerik Controls to enhance .NET Core and Blazor-based interfaces.<br>• Apply clean architecture principles to ensure scalable and maintainable software designs.<br>• Implement object-oriented design practices to develop efficient and reusable code.<br>• Collaborate with team members to integrate web services and APIs effectively.<br>• Manage CI/CD pipelines using Azure DevOps to ensure seamless deployment processes.<br>• Conduct code quality checks and maintain standards through tools like SonarQube.<br>• Explore and contribute to mobile development initiatives using .NET MAUI, if applicable.<br>• Troubleshoot and resolve technical issues to maintain system performance.
We are looking for a detail-oriented IT Security Administrator to join our team in Leawood, Kansas. In this Contract to permanent position, you will play a crucial role in safeguarding our organization’s systems, networks, and data. This role involves identifying and addressing security threats, supporting incident response efforts, and maintaining robust security tools and processes. You will work closely with cross-functional teams to ensure compliance with security policies while contributing to ongoing process improvements.<br><br>Responsibilities:<br>• Configure, monitor, and fine-tune security alerts and events to maintain a strong security posture.<br>• Conduct threat detection, log analysis, and incident response as part of day-to-day security operations.<br>• Manage and maintain security tools, including endpoint protection and vulnerability scanning platforms.<br>• Perform vulnerability assessments and collaborate with internal teams to address and remediate identified risks.<br>• Enforce access controls and perform regular reviews to ensure compliance with security policies.<br>• Assist in drafting, updating, and maintaining security policies, procedures, and response playbooks.<br>• Participate in compliance activities and security audits by gathering and organizing necessary evidence.<br>• Partner with DevOps, Infrastructure, and Engineering teams to implement secure configurations and best practices.<br>• Investigate and document security incidents, contributing to detailed incident reports.<br>• Identify opportunities for process improvement and automation to enhance security operations.
We are looking for a skilled IT/SDLC Business Analyst to join our team in Clearwater, Florida. In this role, you will bridge the gap between business needs and technical solutions, ensuring seamless collaboration across teams. The ideal candidate will bring expertise in the Property & Casualty insurance industry and thrive in a fast-paced SaaS environment.<br><br>Responsibilities:<br>• Analyze business processes and workflows to identify areas for improvement and align them with technical solutions.<br>• Collaborate with cross-functional teams, including developers, QA, product managers, and client stakeholders, to gather and refine requirements.<br>• Translate business needs into detailed user stories and acceptance criteria for development teams.<br>• Utilize tools such as Microsoft Office and Azure DevOps to track and manage projects effectively.<br>• Conduct gap analyses to ensure alignment between current systems and desired outcomes.<br>• Provide support for occasional after-hours releases or client-specific needs.<br>• Ensure high-quality deliverables by applying strong attention to detail and problem-solving skills.<br>• Assist in development testing and quality assurance processes to validate system functionality.<br>• Stay informed about cloud-based SaaS platforms and hybrid architectures to better support client needs.<br>• Foster strong communication and collaboration to resolve misunderstandings and drive project success.
We are looking for a detail-oriented Operations Analyst to join our team in Albany, New York. In this role, you will play a key part in supporting manufacturing operations by analyzing data, identifying trends, and assisting with planning and procurement processes. This position is ideal for someone with a strong analytical mindset and a passion for improving operational efficiency in a manufacturing environment.<br><br>Responsibilities:<br>• Gather, review, and organize data related to manufacturing, inventory, and production processes to support decision-making.<br>• Analyze productivity, cost, inventory, and delivery data to identify trends, challenges, and opportunities for improvement.<br>• Create and maintain reports and dashboards to provide insights to the Manufacturing Operations leadership team.<br>• Monitor capacity, labor utilization, and production output to ensure alignment with operational goals.<br>• Collaborate with production planning teams to review demand forecasts, capacity plans, and production schedules.<br>• Identify potential production bottlenecks, material shortages, or capacity constraints and communicate findings to relevant teams.<br>• Work closely with procurement, inventory, and supply chain teams to ensure the seamless execution of production plans.<br>• Assist in tracking material availability and supplier performance, highlighting risks or shortages early.<br>• Contribute to efforts aimed at reducing inventory discrepancies and improving material flow within manufacturing processes.<br>• Participate in cross-functional meetings to enhance communication and coordination between manufacturing and supply chain teams.
<p>We are looking for an Operations Analyst to join a thriving Third Party Administration firm in the Horsham, Pennsylvania area. In this role, you will provide comprehensive support for defined contribution plans, ensuring compliance, accuracy, and exceptional service for clients. This position offers a collaborative environment where growth and development are highly encouraged.</p><p><br></p><p>Responsibilities:</p><p>• Perform full compliance and administrative services for defined contribution plans, including 401(k), profit sharing, and money purchase pension plans.</p><p>• Conduct asset and trust reconciliations to ensure accurate financial records.</p><p>• Execute compliance and nondiscrimination testing, such as coverage, top-heavy, and 415 limits.</p><p>• Reconcile employee census data and calculate contributions and allocations, including employer match and safe harbor.</p><p>• Prepare valuation and compliance reports to meet regulatory standards.</p><p>• Complete governmental filings, including Forms 5500, 8955-SSA, and 1099-R.</p><p>• Address and correct compliance violations through appropriate correction methods.</p><p>• Provide support for large plan audits and assist with filer requirements.</p><p>• Collaborate with colleagues, plan sponsors, and recordkeepers to achieve client retirement plan goals.</p><p>• Consult on plan design options and compliance matters to ensure optimal client outcomes.</p>
We are looking for a highly skilled and motivated System Administrator to oversee and optimize our IT infrastructure. This role involves managing identity systems, securing endpoints, monitoring networks, and providing technical support to ensure seamless operations. Based in West Bend, Wisconsin, this is an on-site position requiring a proactive approach to system management and problem resolution.<br><br>Responsibilities:<br>• Manage and maintain Microsoft Entra ID (Azure AD) and Active Directory, including user provisioning, group policies, and access controls.<br>• Configure and deploy endpoint management solutions using Microsoft Intune, ensuring compliance and performance for Windows 11 devices.<br>• Monitor IT systems and automate workflows using tools like Pulseway to ensure system efficiency and reliability.<br>• Provide technical support and resolve issues through Jira Service Management or similar helpdesk platforms.<br>• Troubleshoot and optimize network performance using CatchPoint and ensure uptime through proactive monitoring.<br>• Administer secure web and application delivery platforms such as Akamai to maintain system security.<br>• Implement cloud security measures and data protection policies using Netskope.<br>• Manage endpoint detection and response tools like CrowdStrike Falcon to safeguard against threats.<br>• Conduct security awareness training and phishing simulations using KnowBe4 to enhance organizational cybersecurity.<br>• Create and maintain clear system documentation, procedures, and knowledge base articles for internal use.
<p><strong>Network Engineer (Network Systems Engineer)</strong></p><p> <strong>Location:</strong> Ventura, CA or Santa Barbara/Goleta, CA</p><p> <strong>Salary:</strong> $110,000 – $125,000</p><p><br></p><p>A growing, high-performing technology services team is seeking an experienced Network Engineer to design, implement, and support modern infrastructure environments across diverse client landscapes. This role offers the opportunity to work directly with senior leadership and contribute to projects ranging from on-premise systems to large-scale cloud deployments.</p><p><br></p><p>What You’ll Do</p><ul><li>Design and implement technical solutions spanning on-premise infrastructure and cloud environments</li><li>Troubleshoot complex network and systems issues across multiple client environments</li><li>Manage and enforce network security measures to ensure system reliability and protection</li><li>Create and maintain clear technical documentation, procedures, and user guides</li><li>Mentor and support junior engineers, contributing to a collaborative team culture</li></ul><p><br></p><p>Work Environment</p><ul><li>Hybrid flexibility: work remotely when projects allow, with on-site presence required at the office or client locations as needed</li><li>Opportunities available in both Ventura and Santa Barbara/Goleta areas</li></ul><p>Compensation & Benefits</p><ul><li>Competitive salary range of $110,000–$125,000</li><li>401(k) with employer match (50% up to 6%)</li><li>Generous PTO accrual (6.25 hours per pay period, 26 pay periods annually)</li><li>Comprehensive medical, dental, and vision coverage</li><li>$5,000 annual continuing education allowance to support your professional growth</li></ul><p>This is an opportunity to take ownership of impactful infrastructure projects while continuing to grow your technical expertise in a supportive and forward-thinking environment.</p>
We are looking for a skilled Instructional Systems Designer to join our team on a long-term contract basis in Oklahoma City, Oklahoma. This role involves creating and enhancing engaging learning materials that align with organizational goals and standards. The ideal candidate will have a strong background in instructional design tools and methodologies, ensuring the development of effective educational experiences.<br><br>Responsibilities:<br>• Develop detailed instructional materials, including online courses, presentations, and training manuals.<br>• Utilize software tools such as Articulate Storyline, Adobe Captivate, and Camtasia to design and enhance e-learning content.<br>• Collaborate with subject matter experts to gather information and ensure content accuracy and relevancy.<br>• Apply best practices in instructional design to create engaging and interactive learning experiences.<br>• Conduct needs assessments to identify training requirements and recommend appropriate solutions.<br>• Review and update existing training materials to ensure consistency and alignment with current standards.<br>• Implement feedback from users and stakeholders to refine and improve instructional content.<br>• Manage multiple projects simultaneously, ensuring deadlines are met and deliverables are of high quality.<br>• Stay updated with emerging trends and technologies in instructional design and e-learning.<br>• Maintain organized documentation and project records for effective communication and future reference.
We are looking for an experienced Instructional Systems Designer to develop engaging compliance training programs for global teams. This contract position focuses on creating effective learning experiences that ensure adherence to regulatory, legal, and organizational standards. Based in Menlo Park, California, this role requires a creative problem-solver who thrives in dynamic environments and connects learning design with measurable business outcomes.<br><br>Responsibilities:<br>• Design and implement compliance training programs tailored to diverse global audiences.<br>• Transform complex regulatory, legal, and technical content into clear, engaging learning materials.<br>• Apply instructional design principles to create scalable solutions across digital, instructor-led, and blended formats.<br>• Collaborate with subject matter experts and stakeholders to align training initiatives with organizational goals.<br>• Customize learning content for international teams, ensuring adherence to local regulations and cultural nuances.<br>• Conduct needs assessments and user research to inform training design strategies.<br>• Develop measurable learning objectives and evaluation methods to assess training effectiveness.<br>• Manage learning management system operations, including content updates, user management, and accessibility.<br>• Regularly review and refine training materials to ensure relevance, accuracy, and business alignment.<br>• Contribute to the improvement of instructional design processes and tools to enhance efficiency.
<p>We are looking for a skilled Systems Analyst specializing in BMC Helix to join our team in Houston Texas. This role requires a blend of technical expertise, problem-solving, and communication skills to support critical operational systems. The ideal candidate will have experience in the financial industry and a strong ability to manage multiple priorities with precision.</p><p><br></p><p>Responsibilities:</p><p>• Provide day-to-day operational support for the BMC Helix application, ensuring system functionality and resolving issues promptly.</p><p>• Collaborate with technology teams to maintain and improve operations monitoring processes.</p><p>• Communicate effectively with users and management regarding problem resolution and system updates.</p><p>• Create and maintain technical documentation, including application procedures and workflows.</p><p>• Track, route, and resolve problem calls while ensuring proper closure and documentation.</p><p>• Perform configuration and administration tasks for the BMC Helix application, including workflows, views, and service request catalog setups.</p><p>• Support compliance with change management and security policies to maintain system integrity.</p><p>• Diagnose and troubleshoot production issues to minimize downtime and optimize performance.</p><p>• Utilize advanced query creation to support custom and out-of-the-box application configurations.</p>
<p><b>Help Desk Analyst </b></p><p>On-site | Austin, TX | Contract-to-Hire</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
We are looking for a dedicated Help Desk Analyst to join our team on a long-term contract basis in Jacksonville, Florida. This role is pivotal in delivering exceptional technical support, assisting users with IT-related issues, and ensuring the seamless operation of end-user computing systems. If you are passionate about technology and thrive in a collaborative, service-oriented environment, this opportunity is for you.<br><br>Responsibilities:<br>• Provide first-level technical support by addressing and resolving IT incidents and service requests submitted to the Service Desk.<br>• Escalate complex issues to appropriate teams to ensure timely and effective resolution.<br>• Maintain and support endpoint devices, including Apple and PC systems, ensuring proper deployment and functionality.<br>• Collaborate with team members to improve processes and implement best practices for IT service management.<br>• Communicate effectively with end users and team members to provide updates and ensure clarity regarding ongoing work and resolutions.<br>• Monitor and maintain tools and applications used for IT End User Services, ensuring optimal performance.<br>• Stay informed about emerging technologies and participate in initiatives that enhance IT service delivery.<br>• Build and maintain strong relationships with internal and external stakeholders, fostering a positive and attentive work environment.<br>• Contribute to continuous improvement efforts by identifying opportunities to enhance systems and processes.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.</p><p>• Configure and image PCs and laptops to meet organizational standards.</p><p>• Set up and maintain workstations, ensuring optimal functionality.</p><p>• Install and connect printers and other hardware devices to the network.</p><p>• Perform basic troubleshooting of hardware and software concerns.</p><p>• Upgrade and maintain hardware components to enhance performance.</p><p>• Assist with software installations, updates, and problem resolution.</p><p>• Provide technical support in a data center environment.</p><p>• Address and resolve workstation hardware issues efficiently.</p><p>• Document and report technical problems and resolutions for future reference.</p>
<p>We are looking for a dedicated Security Analyst II to join our team in either North Carolina, South Carolina, Indiana or Georgia! In this role, you will focus on enhancing network security and protecting critical infrastructure. This is a long-term contract position requiring on-site presence four days a week, with one remote workday if desired.</p><p><br></p><p>Responsibilities:</p><p>• Configure, manage, and optimize Palo Alto Next Generation Firewalls, including policies, threat prevention profiles, and GlobalProtect software.</p><p>• Administer and troubleshoot Cisco Firepower devices, including ACLs, VPNs, and security rules.</p><p>• Review and refine firewall rules regularly to ensure optimal performance and mitigate risks.</p><p>• Monitor and analyze network security alerts, anomalies, and logs using tools such as Panorama and packet capture utilities.</p><p>• Investigate and resolve network-based security incidents, working with incident response teams as needed.</p><p>• Support secure network connectivity across data centers, branch sites, and cloud environments.</p><p>• Troubleshoot layer 2/3 networking issues affecting security appliances and connectivity.</p><p>• Assist in deploying secure architectures for new network builds and cloud integrations.</p><p>• Maintain detailed documentation of firewall configurations, network diagrams, and operational procedures.</p><p>• Contribute to compliance activities and enforce security standards aligned with industry best practices.</p>
We are looking for an experienced Security Analyst to join our team on a long-term contract basis in Dallas, Texas. In this role, you will play a critical part in safeguarding the organization’s digital assets, including both on-premise and cloud infrastructures. Your work will involve identifying and mitigating security threats, analyzing data to detect suspicious activity, and implementing proactive measures to prevent breaches.<br><br>Responsibilities:<br>• Investigate security events and logs daily to identify root causes and implement remediation strategies.<br>• Monitor and analyze potential vulnerabilities and activities that could pose security risks to the organization.<br>• Optimize security tools to enhance threat detection capabilities and reduce false positives.<br>• Respond to cyber threats effectively and conduct incident investigations to resolve issues.<br>• Collaborate with teams to develop and refine security policies, procedures, and standards.<br>• Create and maintain detailed documentation of security processes and incident responses.<br>• Conduct threat analysis and provide actionable insights for mitigating risks.<br>• Engage with C-level executives and attorneys to communicate security findings and recommendations.<br>• Stay current with emerging cyber threats and technologies to enhance organizational security.<br>• Perform endpoint security assessments and implement necessary remediation measures.
<p>A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed.</p><p> </p><p><strong>Key Responsibilities</strong></p><ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul><p><br></p>
<p>We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry. </p><p><br></p><p>This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support. </p><p><br></p><p>Responsibilities:</p><p>• Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.</p><p>• Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.</p><p>• Collaborate with team members to address application-related concerns and implement solutions.</p><p>• Document and track support requests to ensure timely resolution and follow-up.</p><p>• Assist with configuring and maintaining billing software to meet operational needs.</p><p>• Monitor system performance and identify areas for improvement.</p><p>• Communicate effectively with stakeholders to understand and address their technical requirements.</p><p>• Stay updated on emerging technologies to enhance application support processes.</p>
<p>We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This <strong><u>part-time</u></strong> role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail.</p><p><br></p><p>Responsibilities:</p><p>• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.</p><p>• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.</p><p>• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.</p><p>• Provide support for mobile device management, ensuring devices are configured and operating effectively.</p><p>• Collaborate with team members to address IT concerns and implement solutions that align with business needs.</p><p>• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.</p><p>• Follow established protocols and procedures to ensure consistent and reliable IT support services.</p><p>• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.</p><p>• Stay updated on emerging IT trends and technologies to enhance support capabilities.</p><p>• Ensure compliance with company policies and security standards in all IT-related tasks.</p>
<p>We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support and customer service. In this role, you will play a key part in addressing and resolving IT-related issues while maintaining an attentive and efficient approach.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and respond to incoming tickets and alerts using the ServiceNow system.</p><p>• Accurately document customer interactions, ensuring all details are recorded with precision and clarity.</p><p>• Update tickets in alignment with established Service Level Agreements (SLAs).</p><p>• Follow organizational guidelines related to incident, problem, change, and knowledge management processes.</p><p>• Escalate complex issues to higher-level support when necessary.</p><p>• Provide detailed documentation of customer impact, resolution steps, and ticket prioritization according to policies.</p><p>• Manage incident recovery and monitor performance metrics, ensuring data accuracy in reports.</p><p>• Offer after-hours support, including nights and weekends, as part of structured on-call responsibilities.</p><p>• Maintain clear and effective communication with customers throughout all interactions.</p><p>• Collaborate closely with team members, partners, and internal staff to achieve shared goals.</p>
<p>Oklahoma City, OK – Ongoing Project** </p><p>Position Overview </p><p>We are seeking a reliable and customer‑focused Helpdesk Support Technician (Level 1–2) to provide onsite technical assistance for an ongoing project in Oklahoma City. The ideal candidate will have hands-on experience supporting end users in a Windows-based environment, managing service requests through a ticketing system, and delivering prompt, detail oriented customer service. </p><p> Key Responsibilities Provide onsite technical support for desktops, laptops, printers, and peripheral devices. Troubleshoot and resolve issues related to: Windows OS (Windows 10/11) Microsoft 365 applications Network connectivity Hardware performance User account and access management (Active Directory) Log, track, and resolve support tickets using an internal IT ticketing system (ServiceNow, Jira, Freshservice, or similar). Assist with new user onboarding, workstation setup, and device configurations. Support end users with software installations, updates, and general technical guidance. Escalate complex issues to Level 3/System Admin teams when required. Maintain documentation for troubleshooting steps, technical procedures, and asset records. Deliver excellent customer service with strong communication skills for in‑person support.</p><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.</p><p>• Manage patch updates and oversee licensing renewals to ensure system compliance.</p><p>• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.</p><p>• Maintain accurate and organized documentation for IT processes and systems.</p><p>• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.</p><p>• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.</p><p>• Assist with system administration tasks, including basic Active Directory management.</p><p>• Collaborate with team members to optimize IT workflows and enhance user experience.</p><p>• Provide guidance to users on resolving common technical challenges.</p><p>• Support additional IT tools and software, such as AutoDesk, when required.</p>
<p>Our client, a Nationwide benefits consulting organization, is seeking an IS Analyst to support and maintain their core IT infrastructure. The IS Analyst II supports and maintains IT infrastructure, ensuring systems, networks, and applications run reliably. This role serves as a key point of contact for end users and contributes to security, virtualization, and collaboration tools.</p><p><br></p><p>Key Responsibilities</p><p><strong>Infrastructure & Hardware Support</strong></p><ul><li>Install and maintain desktops, servers, and network equipment</li><li>Support telephony, printers, and endpoint devices</li><li>Troubleshoot hardware and connectivity issues</li></ul><p><strong>Server & Application Support</strong></p><ul><li>Maintain server operating systems and applications</li><li>Manage user accounts, storage, and backups</li><li>Install, update, and troubleshoot end-user applications</li></ul><p><strong>User Support</strong></p><ul><li>Act as primary IT contact for assigned locations</li><li>Diagnose and resolve hardware, software, and network issues</li></ul><p><strong>Security & Compliance</strong></p><ul><li>Monitor systems for security risks and vulnerabilities</li><li>Assist with incident response and remediation</li><li>Support audits and ensure compliance with IT security policies</li></ul><p><strong>Virtualization & Systems</strong></p><ul><li>Support virtual desktops, servers, and hypervisors</li></ul><p><strong>Collaboration Tools</strong></p><ul><li>Implement and maintain collaboration platforms</li><li>Provide user training and documentation</li><li>Integrate tools with email, phone, and other systems</li></ul><p><br></p>
We are looking for a skilled Data Security Analyst to join our team in San Jose, California. In this long-term contract position, you will play a crucial role in safeguarding organizational systems, data, and applications against cyber threats. The ideal candidate will have a solid understanding of cybersecurity practices and tools, with a proactive approach to identifying vulnerabilities and implementing robust security solutions.<br><br>Responsibilities:<br>• Monitor and analyze security incidents using SIEM tools to detect and respond to threats effectively.<br>• Develop, implement, and maintain cybersecurity policies to ensure compliance with industry standards.<br>• Conduct regular assessments of application security to identify vulnerabilities and recommend remediation strategies.<br>• Collaborate with cross-functional teams to enhance overall security measures and integrate best practices.<br>• Investigate and address potential breaches or suspicious activities to minimize risk and impact.<br>• Provide guidance and training to team members on cybersecurity protocols and procedures.<br>• Stay updated on emerging threats and technologies to proactively adapt security strategies.<br>• Perform regular audits and reviews of systems to ensure data integrity and protection.<br>• Support the deployment and management of security tools and technologies across the organization.<br>• Document and report security incidents and resolutions to maintain transparency and continuous improvement.