<p>Position: IT INFRASTRUCTURE SUPPORT ANALYST - Skills ranging from desktop, hardware, software, networking, systems and more</p><p>Location: Territory includes: Iowa City, Cedar Rapids, Muscatine, Iowa</p><p><strong>Salary: $50,000 - 65,000 + FULL BENEFITS + COMPANY CAR</strong></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy - Technology Practice Director with Robert Half - on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***</p><p><br></p><p>Robert Half is looking for an IT INFRASTRUCTURE SUPPORT ANALYST professionals for a permanent direct hire full time position for the Cedar Rapids - Iowa City - Muscatine Corridor <strong>(this would be your territory using a COMPANY CAR!)</strong> This individual will work for a small to medium sized client company who is a leader in their space.</p><p><br></p><p>In this role you will apply your array of IT Infrastructure support and trouble-shooting skills ranging from desktop, hardware, software, networking, systems and more. Tremendous opportunity to continue to grow your IT career, learn more, be supported and obtain excellent compensation + <strong>full benefits + company car, no overnight travel. This position is core business hours, Monday thru Friday.</strong></p><p><br></p><p>It is a perfect time to bring your expertise to this IT INFRASTRUCTURE SUPPORT ANALYST within the Muscatine, Iowa City, and Cedar Rapids, IA area. You will be a part of a thriving and stable organization and have the opportunity advancement and growth. Exceptional benefits!</p><p><br></p><p>Requirements:</p><p>• Consideration given to candidates with degree and 1+ year experience to non-degree candidates with 3+ years or more of experience in prior desktop support, network and or system experience:</p><p>○ Windows XP/7/10, Server 2003 - 2016, DNS, CHCP, LAN, Networking, routers, switches, desktop support, hardware, software, other</p><p>• Must be self-directed, continuous learner, with good customer service skills</p><p>• Clean driving record and ability to pass a background check</p><p><br></p><p><br></p><p>*** For immediate and confidential consideration, please send a message to Shawn M Troy on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 319-362-8606 or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***We are looking for an experienced Desktop Support Analyst to join our team in Muscatine, Iowa. In this role, you will provide technical support for a variety of IT systems, including desktop hardware, software, and networking solutions. This position offers an excellent opportunity to develop your career in a stable and supportive environment, with competitive compensation and benefits.</p>
We are looking for a skilled Help Desk Analyst II to join our team in Woburn, Massachusetts. In this role, you will provide exceptional technical support and assistance to internal users, ensuring their issues are resolved efficiently and effectively. This is a long-term contract position ideal for an individual with a passion for problem-solving and a commitment to delivering excellent customer service.<br><br>Responsibilities:<br>• Respond promptly to technical support requests from internal users, ensuring all issues are addressed with professionalism.<br>• Diagnose and resolve software, hardware, and network problems across various platforms, including Microsoft, Apple, and Android devices.<br>• Utilize troubleshooting skills to address issues related to Cisco and Citrix technologies.<br>• Maintain detailed documentation of customer interactions and solutions within designated systems.<br>• Support configuration management and hardware deployments for end users.<br>• Assist with Active Directory administration, including account setup and maintenance.<br>• Provide guidance on the use of computer systems and applications to enhance user experience.<br>• Collaborate with team members to identify opportunities for process improvements within the service desk operations.<br>• Ensure consistent compliance with organizational policies and standards.<br>• Stay updated on emerging technologies to better support user needs.
We are looking for a detail-oriented IT Applications Analyst to join our team in Cincinnati, Ohio. This long-term contract position involves managing data governance processes, utilizing advanced tools to analyze and interpret data, and supporting business intelligence initiatives. The ideal candidate will have experience with data analysis, BusinessObjects technologies, and a strong understanding of Microsoft SQL.<br><br>Responsibilities:<br>• Analyze, interpret, and manage data to support decision-making and business objectives.<br>• Develop and maintain data governance frameworks to ensure data integrity and compliance.<br>• Utilize Microsoft SQL to write complex queries and optimize database performance.<br>• Implement and support BusinessObjects technologies to enhance reporting and data visualization.<br>• Collaborate with cross-functional teams to design and support business intelligence solutions.<br>• Conduct thorough data analysis to identify trends and patterns that inform strategic decisions.<br>• Manage data models using tools like Erwin Data to ensure consistency and accuracy.<br>• Troubleshoot issues related to data systems and provide timely resolutions.<br>• Create and maintain comprehensive documentation for data governance processes and BI tools.<br>• Train and guide team members on best practices for data analysis and governance.
<p>We are seeking a skilled and experienced Tier 2/3 Desktop Support Analyst to provide comprehensive end-user support in a dynamic IT environment for a well know company in Ankeny, IA. This individual will be responsible for managing hardware/software issues, supporting machine deployments, and utilizing modern endpoint management tools like SCCM and Intune (or similar MDM tools). This is not a help desk role—only candidates with proven Tier 2 support experience will be considered.</p><p><br></p><p><strong>100% ONSITE IN ANKENY / LONG TERM CONTRACT</strong></p><p><br></p><p><strong>Key Responsibilities</strong></p><p>Provide hands-on Tier 2 desktop support for Windows and Apple environments (MacBooks, iPhones, iPads).</p><p>Perform break/fix troubleshooting and machine deployments across varied end-user environments.</p><p>Deliver support for Microsoft 365 applications and a variety of hardware platforms.</p><p>Utilize SCCM to:</p><ol><li>Deploy operating system images, application packages, and software updates.</li><li>Manage SCCM infrastructure: site servers, distribution points, and management points.</li><li>Monitor SCCM logs and resolve deployment/configuration issues.</li><li>Run inventory reporting for hardware and software assets.</li><li>Support co-managed environments alongside Microsoft Intune.</li></ol><p>Leverage Intune to:</p><ol><li>Manage mobile and endpoint devices.</li><li>Troubleshoot device/app deployments and compliance policies.</li></ol><p>Deliver reporting on device compliance and user activity.</p><p>Support remote users using tools such as Bomgar (or any remote-in technology).</p><p>Respond to and manage incidents using ServiceNow (or any equivalent ticketing system).</p><p>Collaborate with IT team members to ensure smooth operations and assist with ongoing IT projects.</p>
<p>We are looking for an experienced IT Compliance Analyst to help ensure that our organization's technology systems comply with internal policies and regulatory standards. In this role, you will play a critical part in supporting audits, managing IT risks, and contributing to compliance initiatives. This is a long-term contract position based in Dallas, Texas.</p><p><br></p><p>Responsibilities:</p><p>• Conduct audits and assessments to verify adherence to relevant regulatory requirements and industry standards, such as NIST and HITRUST.</p><p>• Collaborate with IT and business teams to identify, analyze, and document compliance issues and IT risks.</p><p>• Develop and deliver reports on compliance status and IT risk management activities.</p><p>• Assist in creating and maintaining training programs to enhance awareness of compliance and IT risk topics.</p><p>• Monitor industry trends and regulatory updates to ensure the organization remains informed and prepared.</p><p>• Support the implementation of tools and processes for IT risk management and compliance monitoring.</p><p>• Work with stakeholders to ensure audit program objectives are met and findings are addressed.</p><p>• Participate in vulnerability assessments to identify potential IT risks and recommend solutions.</p>
We are looking for an experienced HRIS Analyst to join our team in Waltham, Massachusetts. This is a long-term contract position within the construction industry, offering an exciting opportunity to leverage your expertise in human resources information systems. The ideal candidate will play a key role in managing and analyzing employee data, ensuring accurate system functionality, and supporting organizational needs.<br><br>Responsibilities:<br>• Extract and organize employee data, including active and inactive files, from the Paycom system.<br>• Ensure all retrieved data is securely stored and appropriately categorized within the company’s SharePoint system.<br>• Provide technical and functional support during HRIS implementation processes.<br>• Collaborate with HR and IT teams to ensure seamless integration and system accuracy.<br>• Analyze and maintain HRIS databases to ensure data integrity and compliance.<br>• Create detailed reports and analytics to support HR decision-making processes.<br>• Troubleshoot issues within the HRIS system and recommend solutions to improve efficiency.<br>• Conduct regular audits to validate system functionality and identify areas for improvement.<br>• Assist in training end-users on HRIS system functionalities and best practices.
<p>We are looking for a dedicated Help Desk Analyst to join our team in Savannah, Georgia. In this long-term contract role, you will provide technical support to end-users, ensuring smooth operation of computer systems and devices. This position offers an opportunity to showcase your troubleshooting skills while contributing to the efficiency of the company.</p><p><br></p><p>Responsibilities:</p><p>• Diagnose and resolve issues with PCs, printers, and scanners to ensure seamless functionality.</p><p>• Provide support for Windows 10 & 11 systems, addressing software and hardware concerns.</p><p>• Deliver on-site technical assistance to users, handling desk-side support requests.</p><p>• Perform imaging and re-imaging of desktop and laptop computers to maintain optimal performance.</p><p>• Install, configure, and troubleshoot software applications to meet user needs.</p><p>• Document system and application procedures, creating clear and accessible guidelines.</p><p>• Stay informed about technological advancements and identify ways to enhance service delivery.</p><p>• Collaborate effectively with team members while also working independently with minimal supervision.</p>
We are looking for a skilled Desktop Support Analyst to join our team in Burlington, Massachusetts. This is a long-term contract position offering an excellent opportunity to work in a dynamic and growing environment. The role involves providing comprehensive IT support to end users and addressing escalations from Level 1 service desks.<br><br>Responsibilities:<br>• Deliver onsite and remote technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve escalated tickets promptly, ensuring adherence to established guidelines.<br>• Perform equipment installations, configurations, repairs, and replacements as needed.<br>• Manage asset tracking, maintain accurate documentation, and ensure proper inventory control.<br>• Assist with onboarding and offboarding processes, including workstation setup and account verification.<br>• Provide technical assistance for audiovisual setups during meetings and events.<br>• Support IT operations in office and lab environments, including specialized lab IT systems.<br>• Collaborate on IT projects and contribute to the implementation of system upgrades and refreshes.<br>• Utilize tools such as GSuite, Office 365, Zoom, Slack, and Jira for issue tracking and resolution.<br>• Ensure compliance with standard operating procedures and maintain a high level of customer service.
We are looking for a skilled Desktop Support Analyst to join our team in Bonita Springs, Florida. In this long-term contract role, you will be responsible for providing technical support for desktop and laptop systems, both onsite and remotely, for a large network of branch locations. This position requires strong problem-solving skills, excellent communication abilities, and a customer-focused mindset to ensure seamless technology operations.<br><br>Responsibilities:<br>• Offer first and second-level support for desktop and laptop systems to end-users, including executives and senior management.<br>• Monitor and update ticketing systems to track issues and resolutions.<br>• Configure and deploy new desktop and laptop systems in alignment with organizational standards.<br>• Troubleshoot and resolve hardware, software, and printing device issues as they arise.<br>• Support networked printing devices, including mapping, scanning, and application setup.<br>• Collaborate with technical teams to coordinate IT-related projects and ensure successful implementation.<br>• Manage the installation, configuration, movement, and retirement of PC equipment.<br>• Provide on-call support as part of a rotating schedule, including occasional overtime and weekend shifts.<br>• Maintain inventory control and asset tagging for hardware and software.<br>• Establish and maintain positive relationships with business clients while adhering to company procedures and protocols.
<p>Robert Half Technology is looking for a programmer analyst who combines a real passion for formulating and defining systems scope and objectives with an understanding of software and applications programming and industry requirements. Through research and fact-finding, you'd make recommendations for developing or modifying applications or databases.</p><p>What you get to do every single day</p><p>· Build and test programming changes for each phase of systems development prior to implementation. Writes test cases and expected results. Reviews results for conformance to requirements. May plan simple tests or a defined subset of a larger system test. May make recommendations for acceptance/rejection if requirements are not all met</p><p>· Analyzes user requests for systems changes or improvements. Documents functional requirements and assesses cost, feasibility and utility. Develops recommendation as to how, when or whether to proceed with making the changes</p><p>· Acts as the in-house guide on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting programming problems. Consultation can take the form of trouble shooting and/or education</p><p>· Provides ongoing training and assistance for end users and other partner groups for a particular application, system or process</p><p>· Analyzes processing procedures. Develops recommendations for improvements</p><p>· Builds and maintains dictionaries for applications and systems support by the analyst</p><p>· Analyzes and documents issues. Works with other programmers to correct code problems</p><p>· Assists in the developing communication content for specific system changes being implemented in production</p>
<p>We are looking for a skilled Business Analyst to join our team on a long-term contract basis. This role offers an exciting opportunity to collaborate with stakeholders and technical teams to optimize business processes and systems. The ideal candidate will bring expertise in Murex systems and possess a strong background in business analysis and risk management.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and document business requirements to ensure alignment with organizational goals and system capabilities.</p><p>• Collaborate with stakeholders to enhance workflows and support decision-making processes.</p><p>• Utilize in-depth knowledge of the Murex system to manage simulations, market data, and reporting.</p><p>• Monitor and improve liquidity risk management processes.</p><p>• Conduct regression analysis to evaluate system performance and identify areas for improvement.</p><p>• Oversee trade lifecycle events and ensure seamless integration with business operations.</p><p>• Design and implement market scenarios to support risk assessment and forecasting.</p><p>• Partner with front-office and back-office teams to streamline operations and maximize efficiency.</p><p>• Generate and maintain comprehensive reports using MX Reporting/Datamart tools.</p>
<p>Our client is a leader in their industry and is seeking a Sr. BA for multi-year role.</p><p><br></p><p>Position Overview: We are seeking a highly skilled highly motivated team-oriented and customer-focused Senior Business Analyst to join our team for a large-scale enterprise-wide modernization project. The successful candidate will play a critical role in analyzing business processes identifying requirements and ensuring the successful integration of a new SaaS-based system with various other systems and applications.</p><p><br></p><p>Key Responsibilities:</p><p>- Collaborate with cross-functional teams and vendors to gather and document business requirements.</p><p>- Analyze and map current business processes and workflows.</p><p>- Develop detailed business and functional requirements documents.</p><p>- Facilitate workshops and meetings to elicit requirements and validate solutions.</p><p>- Work closely with all teams e.g. Business IT vendors infrastructure and reporting and analytics teams to ensure technical solutions align with business needs.</p><p>- Assist in the development of test plans and participate in testing activities.</p><p>- Provide ongoing support and training to business users.</p><p>- Ensure compliance with industry standards and best practices.</p><p>- Help with prioritizing requirements to determine the scope of the project.</p><p>- Help with refining and solidifying the business case.</p><p>- Help with assessing risks and solidifying business benefits.</p>
<p><strong>Senior Financial Analyst</strong></p><p>The Senior Financial Analyst will play a key role in supporting financial planning and analysis (FP& A) across the organization. This position is responsible for leading budgeting, forecasting, and strategic planning processes, as well as delivering insights through financial modeling, reporting, and performance analysis. The role also contributes to financial systems management, process optimization, and integration initiatives. This is a hybrid role in the east metro of the Twin Cities. </p><p><br></p><p><strong>Primary Responsibilities:</strong></p><ul><li>Analyze complex financial data to identify trends and develop models that support strategic and operational decision-making.</li><li>Prepare and present monthly and quarterly reporting packages for senior leadership and stakeholders.</li><li>Manage and support the full financial planning cycle, including annual budgeting, quarterly forecasting, and long-term strategic planning.</li><li>Coordinate planning activities and deliverables in collaboration with internal finance teams and business partners.</li><li>Create and maintain dashboards, KPIs, and standardized reporting tools to enhance business insight.</li><li>Act as a subject matter expert for financial planning systems and business intelligence tools.</li><li>Partner with financial systems teams to improve data accuracy, reporting efficiency, and system functionality.</li><li>Champion continuous improvement efforts to enhance forecasting accuracy and streamline processes.</li><li>Lead or support system implementation and upgrade projects, including end-user training.</li></ul>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are looking for an PL/SQL Programmer Analyst to join our team in Albuquerque, New Mexico. This Contract-to-Permanent position offers the opportunity to work on critical systems by developing and maintaining Oracle databases, client-server applications, and integrated data solutions. The ideal candidate will bring a strong problem-solving mindset and technical expertise to ensure software quality, reliable information, and stable mission-critical applications.</p><p><br></p><p>Responsibilities:</p><p>• Develop and maintain Oracle databases, tables, and client-server applications to support mission-critical systems.</p><p>• Design integrated solutions by applying systems analysis and problem-solving techniques to complex data challenges.</p><p>• Ensure the stability, security, and quality of applications and information across production environments.</p><p>• Create and maintain automation scripts for data processing, service integration, and reporting tasks.</p><p>• Analyze, transform, and load data into Oracle databases using ETL techniques.</p><p>• Implement and maintain database and application security best practices to safeguard sensitive information.</p><p>• Work with Linux operating systems, including command-line operations and shell scripting, to optimize workflows.</p><p>• Collaborate on the setup and maintenance of sFTP servers, security keys, and firewall rules.</p><p>• Provide technical expertise for programming in PL/SQL, Python, C++, R, and other languages as needed.</p><p>• Support probabilistic matching tools, client-server applications, and web-based reporting solutions.</p><p>Other duties as needed</p>
<p>We are looking an immediate SAP Architect to support an SAP implementation with one of our clients in Huntsville, Alabama. This role requires immediate availability and offers an initial duration of 30-60 days, with the potential to extend long-term. The position involves leading architecture workshops and providing expertise in finance design and SAP systems. Must be able to travel to Huntsville, AL. Apply today! </p><p><br></p><p>Responsibilities:</p><p>• Facilitate architecture workshops with a focus on finance design and system optimization.</p><p>• Provide expertise in SAP ECC and SAP S/4HANA systems, ensuring alignment with organizational goals.</p><p>• Offer guidance on group reporting processes within both SAP ECC and S/4HANA environments.</p><p>• Analyze and design modules related to FI, CO-PA, SD, MM, and Fixed Assets.</p><p>• Develop strategies for system design and future scalability.</p><p>• Collaborate with stakeholders to assess current workflows and recommend improvements.</p><p>• Travel up to 75% to various locations, primarily to provide on-site support and conduct workshops.</p><p>• Deliver phase assessments and workshops within the designated time frame.</p><p>• Ensure successful integration and understanding of finance-related modules.</p><p>• Prepare detailed documentation and reports to support decision-making.</p>
<p>We are looking for an experienced Senior UKG HRIS Analyst to join our team in Minneapolis, Minnesota. In this long-term contract role, you will play a pivotal part in managing and optimizing HR systems to support organizational goals. This position offers a unique opportunity to leverage your expertise in HRIS analysis and implementation within the dynamic printing and publishing industry.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and evaluate HRIS systems to ensure alignment with organizational needs and objectives.</p><p>• Oversee the implementation and integration of HRIS systems, including UKG Pro and related tools.</p><p>• Collaborate with cross-functional teams to manage system configurations and enhancements.</p><p>• Develop and maintain HRIS databases, ensuring data accuracy and system reliability.</p><p>• Utilize Cognos Business Intelligence to generate reports and insights for informed decision-making.</p><p>• Support change management efforts by training users and addressing system-related questions.</p><p>• Monitor system performance and troubleshoot issues to maintain operational efficiency.</p><p>• Document processes and workflows to streamline HRIS operations.</p><p>• Provide recommendations for system upgrades and improvements based on industry trends.</p><p>• Ensure compliance with data security protocols and organizational policies.</p>
We are looking for an experienced Sr. Financial Analyst to join our team on a long-term contract basis in Farmington, Connecticut. In this role, you will play a crucial part in analyzing financial data, supporting business systems, and driving informed decision-making. This position requires a strong understanding of financial processes and tools to deliver actionable insights.<br><br>Responsibilities:<br>• Conduct in-depth analysis of financial data to identify trends and provide actionable recommendations.<br>• Collaborate with stakeholders to support and enhance business systems, ensuring optimal performance.<br>• Utilize Confluence and other tools to manage documentation and streamline processes.<br>• Develop and maintain reports using Crystal Reports to support financial operations.<br>• Apply data mining techniques to extract valuable insights from large datasets.<br>• Assist in managing accounting functions, including auditing and compliance.<br>• Support budget processes and contribute to capital management strategies.<br>• Ensure financial reporting aligns with organizational goals and regulatory standards.<br>• Partner with cross-functional teams to improve financial workflows and efficiencies.<br>• Provide expertise in CRM systems to enhance financial data integration and management.
We are looking for an experienced IT Asset/Hardware Analyst to join our team on a long-term contract basis. In this role, you will support the management of IT assets and hardware within an enterprise environment, ensuring efficient operations and compliance with organizational standards. This position is based in Bonita Springs, Florida, and offers an opportunity to collaborate across various departments to meet business needs.<br><br>Responsibilities:<br>• Manage IT assets, including hardware inventory and software license agreements, to ensure accurate tracking and compliance.<br>• Provide technical support for desktop and laptop systems, utilizing a wide range of tools and technologies.<br>• Collaborate with management, technical teams, and business users to gather requirements and deliver solutions.<br>• Complete assigned tasks promptly and with precision, requiring minimal supervision.<br>• Work closely with team members to balance operational tasks, project work, and user requests.<br>• Coordinate and oversee IT-related projects as assigned, ensuring timely completion.<br>• Support and troubleshoot Microsoft Windows 10 and 11 operating systems, as well as Office 365 and other Microsoft products.<br>• Utilize ServiceNow or similar ticketing systems to manage and resolve technical issues.<br>• Communicate effectively with clients and team members through clear oral and written communication.<br>• Partner with different departments, including sales, marketing, finance, and customer support, to address IT-related needs.
<p>We are seeking a hands-on and responsive Desktop Support Technician with experience supporting IT infrastructure in the oil and gas industry. This position provides frontline technical support to employees working in both corporate and field environments, including remote drilling sites, refineries, and operational facilities. You will be responsible for ensuring reliable access to business-critical applications, SCADA terminals, and communications systems in high-uptime environments.</p><ul><li>Deliver Tier 1 and Tier 2 desktop support for Windows-based laptops, desktops, rugged devices, and peripheral equipment across office and field locations.</li><li>Support industry-specific software platforms such as Petrel, Landmark, AutoCAD, PI System, SCADA, and geological/geophysical modeling tools.</li><li>Manage user accounts, profiles, and group policies in Active Directory, and troubleshoot VPN access, remote desktop connectivity, and secure network connections for field users.</li><li>Configure and support communications infrastructure including VSAT, LTE routers, satellite phones, and mobile hotspots used in remote drilling and production environments.</li><li>Work alongside field engineers and site supervisors to support control room systems and HMI workstations connected to production monitoring tools.</li><li>Deploy hardware and provide break/fix support, system imaging, and software updates in accordance with corporate IT standards and cybersecurity protocols.</li><li>Document issues, resolutions, and IT procedures in ticketing systems such as ServiceNow, BMC Remedy, or Jira.</li><li>Maintain compliance with HSE (Health, Safety & Environment) standards when operating in hazardous or remote areas.</li><li>Participate in after-hours support rotation for critical operations, especially during production rollouts, rig moves, or shutdowns.</li></ul>
Job Summary:<br>We are seeking a skilled and customer-focused Level 2 Help Desk Technician to provide advanced technical support to end-users and ensure the smooth operation of IT systems. The ideal candidate will have strong troubleshooting abilities, a solid understanding of IT infrastructure, and the ability to resolve complex technical issues escalated from Level 1 support.<br><br>Key Responsibilities:<br>Respond to and resolve escalated technical support tickets in a timely and detail oriented manner.<br><br>Troubleshoot and resolve issues related to hardware, software, networking, printers, and mobile devices.<br><br>Assist in system installations, upgrades, and configuration of end-user environments.<br><br>Provide remote and on-site support as needed.<br><br>Escalate unresolved issues to Level 3 support or other appropriate teams.<br><br>Document issues, solutions, and processes in the ticketing system (e.g., ServiceNow, Jira, etc.).<br><br>Collaborate with Level 1 support to train and guide them on handling recurring or known issues.<br><br>Participate in deploying and maintaining desktop and laptop systems, including OS imaging and patch management.<br><br>Maintain user accounts, permissions, and access rights in Active Directory and other systems.<br><br>Ensure compliance with IT policies, security standards, and procedures.<br><br>Requirements:<br>Education & Experience:<br>Associate’s or Bachelor's degree in Computer Science, Information Technology, or related field (or equivalent experience).<br><br>2–4 years of experience in a help desk or technical support role, preferably in an L2 capacity.<br><br>Technical Skills:<br>Proficiency in Windows and macOS operating systems.<br><br>Experience with Microsoft 365, Active Directory, and Exchange.<br><br>Familiarity with networking concepts (TCP/IP, DNS, DHCP, VPN).<br><br>Knowledge of ITSM tools (e.g., ServiceNow, Jira, Zendesk).<br><br>Experience with remote support tools (e.g., TeamViewer, AnyDesk, RDP).<br><br>Basic scripting knowledge (e.g., PowerShell) is a plus.<br><br>Soft Skills:<br>Strong problem-solving and analytical skills.<br><br>Excellent communication and interpersonal abilities.<br><br>Ability to work independently and in a team environment.<br><br>Strong organizational and documentation skills.<br><br>Customer-first mindset with a commitment to quality service.<br><br>Preferred Certifications (not required):<br>CompTIA A+, Network+, or Security+<br><br>Microsoft Certified: Modern Desktop Administrator Associate<br><br>ITIL Foundation
We are offering a permanent employment opportunity for a Desktop Support Analyst in Conway, Arkansas, 72032, United States. In this role, you will be responsible for providing excellent technical support to end-users, managing our local and wide networks, implementing and maintaining security measures, assisting with cloud products, and handling maintenance and implementation of IT systems and infrastructure. <br><br>Responsibilities:<br><br>• Provide top-tier technical support to end-users, resolving hardware and software issues<br>• Manage local and wide area networks, ensuring optimal connectivity and security, and maintaining Wi-Fi connectivity across all sites<br>• Implement and maintain security measures around end-points to protect our network from potential threats<br>• Assist with the implementation and support of cloud products, particularly Microsoft Azure<br>• Handle maintenance and implementation of IT systems and infrastructure for smooth and efficient operations<br>• Contribute to the development and implementation of a formal ticketing system, transitioning from email-based issue tracking<br>• Utilize your knowledge of PowerShell scripting to automate repetitive tasks, enhancing efficiency.
<p>Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Technical Support:</strong> Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li><strong>Desktop Management:</strong> Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li><strong>Hardware Maintenance:</strong> Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li><strong>Software Support:</strong> Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li><strong>User Training:</strong> Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li><strong>Security:</strong> Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li><strong>Collaboration:</strong> Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li><strong>End-User Satisfaction:</strong> Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol><p><br></p>
We are looking for a skilled Business Analyst with expertise in Sage Intacct Construction to join our team in Phoenix, Arizona. This role involves leveraging your knowledge to improve systems, processes, and data management while collaborating with diverse stakeholders. The ideal candidate will be a proactive problem-solver and effective communicator, committed to driving innovation and efficiency in an evolving digital environment.<br><br>Responsibilities:<br>• Act as a Subject Matter Expert for Sage Intacct Construction, providing guidance on best practices and financial systems.<br>• Conduct research and analysis on operational and financial systems, ensuring thorough communication with stakeholders.<br>• Identify gaps and opportunities across business units, introducing new processes and configurations to enhance efficiency.<br>• Develop and prototype systems within Sage Intacct Construction to optimize productivity and streamline business operations.<br>• Create detailed project management plans, ensuring consistent and transparent communication across all levels.<br>• Perform quality assurance evaluations throughout the systems development lifecycle, maintaining high standards.<br>• Collaborate with stakeholders to document and analyze business and system requirements, supporting strategic goals.<br>• Respond to questions from managers and executives by delivering research-based recommendations.<br>• Implement limited configurations within Sage Intacct Construction, adhering to advanced business approvals.
<p>Our client, in an exciting industry, is in need for a Financial Analyst to join their team on a long contract basis! Though it would be at least 6 months long, the role has potential to go permanent after that timeframe for the right match, and also may continue extending. This is a long-term contract position that offers the opportunity to apply your expertise in financial management to high-impact projects and programs. If you excel in problem-solving, have a growth mindset, and thrive in a collaborative environment, we encourage you to apply.</p><p><br></p><p>Responsibilities:</p><p>• Oversee and support financial controls for portfolios governed by earned-value management principles.</p><p>• Independently manage and analyze resource forecasts and Estimates at Completion (EACs) for budgets, control accounts, and programs.</p><p>• Develop, review, and present performance reports to senior management, offering insights into financial and operational outcomes.</p><p>• Conduct variance analyses to evaluate financial performance and provide actionable recommendations to improve results.</p><p>• Lead the creation of cost and schedule performance measurement baselines, including earned value and variance analyses.</p><p>• Provide strategic financial guidance to senior management, leveraging extensive experience to improve profitability and shareholder value.</p><p>• Analyze and present business cases using appropriate indices to drive decision-making and optimize financial outcomes.</p><p>• Collaborate on defining requirements and deploying systems, tools, and processes to enhance business and resource planning capabilities.</p>
