183 Results for It Support Technician Jobs

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Help Desk/Desktop Support Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on and remote technical assistance for our client located in San Francisco, California. This role will join a collaborative internal IT team and focus on keeping Windows-based systems, end-user devices, and core workplace tools running smoothly. The ideal candidate is comfortable resolving day-to-day technical issues, supporting Microsoft 365 and Active Directory, and delivering responsive service to a distributed user base. This is an onsite, contract opportunity. Responsibilities:• Deliver remote and onsite technical support for staff using Windows workstations and related business technology• Diagnose and resolve hardware, software, and user access issues to minimize interruptions to daily operations• Administer Microsoft 365 applications and services, helping users with account access and productivity tool support• Maintain and update user accounts in Active Directory, including tasks related to provisioning and access changes• Prepare, image, configure, and deploy desktop and laptop systems for new and existing employees• Handle incoming incidents and service requests through a ticket management platform, ensuring timely follow-up and resolution• Travel between office locations in San Francisco as needed to provide in-person troubleshooting and equipment support• Assist with basic network and connectivity problem solving, including common endpoint and access-related issues• Contribute to general IT operations and endpoint administration to support a stable and secure computing environment
2026-10-19T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, IN
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly). Responsibilities:• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Rock Hill, SC
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance in Rock Hill, South Carolina. This Long-term Contract position supports a healthcare and behavioral health setting where dependable user support, strong troubleshooting skills, and clear communication are essential. The role offers the opportunity to work across desktop support, end-user services, and select Microsoft 365 and basic infrastructure tasks within a team-oriented IT environment. Responsibilities: • Deliver first-line technical assistance for computers, software applications, password access issues, printing problems, and routine connectivity concerns. • Set up, image, configure, and deploy workstations, laptops, displays, printers, and related end-user equipment. • Support user account activities in Microsoft 365 and Active Directory, including access updates and basic administrative tasks. • Coordinate onboarding and offboarding by preparing accounts, assigning equipment, resetting credentials, and managing appropriate system access. • Track, update, and resolve support requests through the service desk system while keeping records accurate and current. • Investigate common network-related issues involving Wi-Fi, switches, firewalls, and general connectivity, escalating more complex incidents when needed. • Assess technical problems effectively and route advanced or unresolved issues to Tier 2 or senior IT team members at the appropriate time. • Communicate clearly with employees throughout the support process to ensure a positive service experience and timely follow-up. • Produce and maintain simple technical guides and knowledge base content to document recurring issues and standard support steps. • Contribute to additional IT initiatives and day-to-day technology tasks as assigned by the team.
2026-10-19T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, NJ
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Battle Creek, MI
onsite
Temporary / Contract
19.399 - 22.462 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support end users in Battle Creek, Michigan within a mission-driven non-profit environment. This Long-term Contract position focuses on delivering dependable desktop and technical assistance, resolving day-to-day Microsoft Windows issues, and ensuring a positive support experience. The ideal candidate is comfortable handling service desk requests, troubleshooting workstation problems, and supporting user account access with accuracy and professionalism. Responsibilities: • Provide front-line technical support for desktop, laptop, and basic system issues reported by end users. • Troubleshoot Microsoft Windows 10 and related workstation problems to restore productivity as quickly as possible. • Manage service desk ticket queues by documenting issues, prioritizing requests, and following through to resolution. • Support user account administration tasks within Active Directory, including access updates and basic account maintenance. • Diagnose common hardware, software, and connectivity concerns using a practical and methodical approach. • Communicate clearly with employees to gather issue details, explain solutions, and set expectations on next steps. • Escalate more complex incidents when needed while maintaining accurate records of actions taken and current status.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

Boston, MA
onsite
Temporary / Contract
35 - 45 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide high-quality technical support for employees in Boston, Massachusetts. This Long-term Contract position is ideal for someone who enjoys solving end-user issues, improving workplace technology, and delivering dependable service in both onsite and remote environments. The role will focus on desktop support, ticket ownership, endpoint administration, and continuous improvements that strengthen performance and user productivity. Responsibilities: • Resolve hardware, software, and access-related issues for internal users through timely and detail-focused service desk support. • Manage incidents and service requests from initial intake to final resolution, while keeping users informed with clear status updates and expected timelines. • Drive initiatives that enhance the employee technology experience by minimizing interruptions, improving system performance, and identifying opportunities to streamline recurring tasks. • Maintain accurate technical records by documenting troubleshooting steps, solutions provided, and detailed case closure notes for future reference. • Coordinate with specialized internal teams when advanced support is required, while retaining accountability for progress and communication until the issue is fully resolved. • Support and optimize desktop environments, endpoint management platforms, collaboration tools, and business applications through configuration, maintenance, upgrades, and ongoing troubleshooting. • Provide user guidance and informal training to help employees better utilize supported technologies and reduce repeat issues. • Contribute to service management and change control practices by following established standards and participating in process improvement efforts.
2026-10-14T00:00:00Z

Help Desk/Desktop Support Analyst

Miami, FL
onsite
Permanent / Full Time
70000 - 75000 USD / Yearly
We are looking for a motivated Help Desk/Desktop Support Analyst to join a team and deliver dependable technical support to employees and clients. This entry-level opportunity is ideal for someone who enjoys solving everyday technology issues, communicating clearly with users, and building a foundation in IT support. The role offers hands-on experience with desktop systems, common business applications, and user support processes in an environment that values learning and skill development. Responsibilities: • Provide first-line technical assistance for hardware, desktop, and basic software issues affecting end users. • Respond to service desk requests in a timely manner, document resolutions clearly, and keep ticket records up to date. • Troubleshoot problems related to Microsoft Windows 10, user workstations, and standard office applications. • Support account access and user administration tasks within Active Directory, including routine account maintenance. • Assist users with setup, configuration, and basic connectivity issues involving desktops, peripherals, and networked equipment. • Escalate more complex incidents when needed while maintaining clear communication with users and internal support teams. • Contribute to a positive customer experience by explaining technical solutions in a simple, clear manner. • Participate in training and continuous learning activities to expand technical knowledge and strengthen support capabilities.
2026-10-02T00:00:00Z

Help Desk/Desktop Support Analyst

San Antonio, TX
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T00:00:00Z

Help Desk/Desktop Support Analyst

Appleton, WI
onsite
Temporary to Hire
30.4475 - 35.255 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a construction-focused organization in Appleton, Wisconsin on a contract-to-permanent basis. This position will support end users in a newly established office environment, combining hands-on desktop support with audio-visual assistance and strong customer interaction. The ideal candidate brings a proactive mindset, communicates well with employees at all levels including leadership, and is comfortable assisting a technically sophisticated engineering user base. Responsibilities: • Provide day-to-day desktop and service desk support for employees by resolving hardware, software, and operating system issues in a timely manner. • Manage and update support tickets, document troubleshooting steps, and ensure incidents are tracked through to completion. • Set up, install, and maintain workstations, peripherals, and related equipment for new and existing users. • Support conference rooms and on-site audio-visual technology, including diagnosing issues and helping meetings run smoothly. • Assist with basic network-related tasks such as equipment installation, device setup, and physical racking and stacking activities. • Deliver clear technical guidance to end users and offer training that improves user confidence with workplace technology. • Support user account access and directory-related tasks within Active Directory and Windows-based environments. • Provide attentive, high-touch support to a workforce that includes executives and engineering teams using specialized design applications. • Assist with troubleshooting and user support for engineering software such as Revit, Inventor, Vault, and AutoCAD Electrical when needed.
2026-10-16T00:00:00Z

Help Desk/Desktop Support Analyst

Fridley, MN
onsite
Temporary / Contract
21.375 - 24.75 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to provide hands-on technical support for end users and device environments in Fridley, Minnesota. This Long-term Contract position focuses on resolving desktop, laptop, mobile, and connectivity issues while supporting core Microsoft workplace tools and Windows-based systems. The ideal candidate brings a strong service mindset, solid troubleshooting ability, and the confidence to assist both office users and production-area technology needs. Responsibilities: • Provide day-to-day technical assistance for desktops, laptops, mobile devices, and related peripherals, ensuring timely resolution of user issues. • Support Microsoft 365 applications and collaboration platforms, including Outlook, Teams, OneDrive, and SharePoint, to maintain user productivity. • Configure and troubleshoot Windows operating systems, standard workstation settings, browser environments, and common business applications. • Manage service desk requests by documenting incidents, tracking progress, and delivering clear updates to end users throughout the support process. • Assist with account and access-related support, including Active Directory administration and basic remote access troubleshooting. • Establish and troubleshoot connectivity between computers and production equipment using Ethernet, serial connections, or other supported interfaces. • Coordinate with network teams by identifying technical requirements for secure connectivity, including needed firewall rule requests for devices requiring corporate or internet access. • Diagnose and resolve issues involving wireless and local connectivity, including Wi-Fi, Bluetooth, and general TCP/IP-related network problems.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide frontline technical assistance for retail kiosk environments in New York, New York. This Long-term Contract position focuses on maintaining reliable day-to-day system performance, responding quickly to user-reported issues, and helping store teams keep devices operational during business hours. The ideal candidate is comfortable working with Windows-based systems, handling service desk activity, and applying practical troubleshooting methods to resolve hardware and connectivity concerns. Responsibilities: • Oversee kiosk status dashboards and respond to system-generated alerts throughout retail operating hours to help maintain service availability. • Conduct routine daily checks to confirm kiosks are functioning properly and verify performance after updates or changes are applied. • Serve as the first point of contact for technical problems involving unresponsive screens, network interruptions, offline equipment, and peripheral malfunctions. • Investigate and address incidents by following documented support procedures, using administrative tools, and performing basic device-level diagnostics. • Guide store personnel through practical recovery steps such as restarting equipment, restoring wireless connections, cycling power, and maintaining camera cleanliness. • Document support activity in the ticketing system and ensure issues are tracked, updated, and escalated when needed. • Assist with Windows-based desktop and kiosk support tasks to promote stable operation across the retail environment.
2026-10-20T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-10-15T00:00:00Z

Help Desk/Desktop Support Analyst

Salt Lake City, UT
onsite
Temporary / Contract
23 - 28 USD / Hourly
Our client is looking for a Help Desk/IT Support Specialist to provide responsive technical support for employees in the Salt Lake area. This Long-term Contract position is ideal for someone who can quickly become a dependable point of contact for day-to-day IT issues while helping maintain a stable, secure, and productive user experience. The role supports a manufacturing organization and offers the opportunity to work closely with end users while contributing to reliable technology operations across multiple sites. Responsibilities:• Deliver front-line technical assistance for hardware, software, and access-related issues affecting office and plant-based employees.• Diagnose and resolve desktop, laptop, peripheral, and Microsoft Windows problems to minimize user downtime.• Administer user accounts and permissions in Active Directory and support core Microsoft 365 Enterprise services.• Provide device support and enrollment assistance through Intune, including basic configuration and troubleshooting activities.• Investigate routine network connectivity issues and coordinate with broader IT teams when escalation is needed.• Guide employees on effective use of workplace technology by offering clear end-user training and practical support.• Track, prioritize, and document support requests to ensure timely follow-up and consistent service delivery.• Assist with operational IT activities that help senior team members focus on larger infrastructure, cybersecurity, and service improvement efforts.
2026-10-19T00:00:00Z

Help Desk/Desktop Support Analyst

Salinas, CA
onsite
Temporary / Contract
28.5 - 30 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Salinas, California. This Long-term Contract position is ideal for someone who enjoys resolving day-to-day hardware, software, and access issues while delivering responsive customer service. The role focuses on supporting Microsoft Windows environments, handling service desk requests, and keeping employees productive through timely troubleshooting and issue resolution. Responsibilities: • Provide front-line technical assistance for desktop, laptop, and peripheral issues reported by end users. • Respond to service desk requests, document work performed, and follow through to ensure problems are fully resolved. • Troubleshoot Microsoft Windows 10 and related system issues to restore normal user operations quickly. • Support account access needs, including user setup, password assistance, and permissions work within Active Directory. • Diagnose and resolve basic software, hardware, and connectivity problems using established support procedures. • Escalate more complex incidents when needed and collaborate with other IT team members to reach timely solutions. • Install, configure, and maintain standard workstation applications and system settings in a Windows environment.
2026-10-12T00:00:00Z

Help Desk/Desktop Support Analyst

Chandler, AZ
onsite
Permanent / Full Time
48000 - 50000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution. Responsibilities: • Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office • Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications • Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through • Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory • Set up, configure, and maintain desktop and laptop equipment for employees and new hires • Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible • Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
2026-10-21T00:00:00Z

IT Operations Technician II

Germantown, WI
onsite
Permanent / Full Time
75000 - 78000 USD / Yearly
We are looking for an IT Operations Technician II to deliver advanced technical support and keep daily IT operations running smoothly across clients in the southeastern region of WI. This role combines hands-on troubleshooting, hardware deployment, and ownership of key technology solutions, making it ideal for someone who enjoys balancing support work with operational responsibility. The position also contributes to project execution and provides dependable service to end users through both remote and on-site assistance. This role requires travel across locations from Milwaukee, Brookfield, Greenfield, Racine, etc. Local candidates with client facing experience is desired. Responsibilities:• Resolve escalated support incidents by investigating root causes, applying effective fixes, and maintaining service quality expectations.• Complete advanced service requests that require careful analysis of infrastructure, user needs, and system dependencies.• Build, configure, and prepare equipment such as desktops, network devices, cameras, entry-level servers, and printers for operational use.• Coordinate incoming and outgoing hardware shipments while keeping asset records accurate and up to date in inventory systems.• Perform routine inventory checks to track equipment levels, verify asset status, and support availability of critical parts.• Provide technical support during on-site visits and remote sessions, diagnosing issues efficiently and communicating clearly with users.• Manage the technical steps involved in employee onboarding and offboarding, including account access, workstation setup, and equipment handling.• Serve as the primary operational owner for assigned products, maintaining documentation, overseeing upkeep, and driving issue resolution.• Contribute to custom and standardized projects by completing assigned tasks, supporting implementation activities, and helping meet delivery timelines.• Participate in an after-hours support rotation to respond to urgent operational problems and help maintain system reliability.
2026-10-20T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T00:00:00Z

Senior Desktop Support Engineer

White Plains, NY
onsite
Permanent / Full Time
105000 - 110000 USD / Yearly
• Engineer and support Windows desktop and laptop environments. • Design, deploy, and manage application deployments. • Administer Microsoft Intune while supporting the organization's migration from SCCM. • Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, and desktop optimization. • Troubleshoot complex desktop and endpoint issues escalated from Service Desk. • Develop scripts and automation to improve desktop administration. • Create and maintain technical documentation and standards. • Support endpoint security initiatives, including enterprise antivirus/Defender deployments. • Work closely with Infrastructure engineers supporting the backend server environment. • Participate in an on-call rotation (approximately one Sunday every four weeks, with following Friday off for a long weekend!). What we understand ideal experience should be • Windows Desktop Engineering • Microsoft Intune & SCCM (migration experience preferred) • Citrix Cloud / Virtual Desktop Infrastructure (VDI) • Windows image management • Scripting (PowerShell preferred) • Application packaging and deployment • Endpoint security / Microsoft Defender • Nutanix virtualization familiarity • Dell enterprise laptop environments • Strong documentation and troubleshooting skills
2026-10-02T00:00:00Z

EDI Support Analyst

Lyon Station, PA
onsite
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations. Responsibilities: • Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly • Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing • Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions • Assist with partner onboarding by coordinating testing and validating readiness for production exchanges • Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns • Review system queues, alerts, and operational reports to identify issues early and take corrective action • Verify data accuracy within transactions and research mismatches or missing information • Keep support documentation, operating procedures, and trading partner records current and organized • Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed • Provide off-hours support and travel occasionally based on business needs
2026-10-16T00:00:00Z

Systems Admin / Tier 3 Support

Baltimore, MD
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for an experienced Systems Admin / Tier-3 Support specialist to join a healthcare-focused organization in Baltimore, Maryland. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on technical environment, takes initiative, and can provide advanced support across core infrastructure and end-user systems. The role supports a distributed organization with a sizable user base and multiple sites, requiring strong expertise in Microsoft technologies, endpoint administration, and hybrid identity management. You will work closely with a collaborative IT team while serving as a senior escalation point and helping strengthen day-to-day operational stability. Responsibilities: • Oversee administration of core IT platforms, including help desk tools, endpoint management solutions, backup systems, and patch deployment processes. • Maintain and support a hybrid identity environment with a strong emphasis on on-premises Active Directory, including user and computer administration, group policy management, permissions, and security group oversight. • Manage Microsoft 365 administration tasks such as identity configuration, portal administration, synchronization with Azure AD, conditional access, and group-based settings. • Perform advanced troubleshooting and resolution for escalated infrastructure, systems, and endpoint issues across a multi-site environment. • Support ongoing server and workstation maintenance to help ensure reliable performance, system availability, and compliance with operational standards. • Contribute to cloud adoption efforts by identifying and assisting with opportunities to transition appropriate on-premises services to cloud-based platforms. • Handle selected security and configuration-related activities as part of broader systems administration responsibilities. • Provide guidance and technical mentorship to entry-level IT team members while acting as a senior resource for complex support needs.
2026-10-14T00:00:00Z

Technical Customer Service Representative

Richfield, MN
onsite
Temporary / Contract
22 - 26 USD / Hourly
We are seeking a professional and customer-focused Technical Customer Service Representative to join a growing team. This role is responsible for providing technical support to customers, troubleshooting product and service issues, and delivering a high level of customer satisfaction. The ideal candidate will possess strong communication skills, technical aptitude, and the ability to resolve problems in a fast-paced environment.Responsibilities<ul><li>Respond to customer inquiries via phone, email, and chat regarding products, services, and technical concerns.</li><li>Troubleshoot and resolve hardware, software, and system-related issues.</li><li>Document customer interactions accurately within internal systems.</li><li>Escalate complex issues to appropriate teams while ensuring timely follow-up.</li><li>Educate customers on product functionality and best practices.</li><li>Maintain knowledge of company products, services, and technical updates.</li><li>Collaborate with internal departments to resolve customer concerns efficiently.</li><li>Meet established service, quality, and response-time goals.</li></ul>
2026-10-19T00:00:00Z

Desk/Desktop Support Analyst

Northfield, MN
onsite
Temporary / Contract
22 - 27 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance for end users. This position supports daily IT operations by resolving device, software, and service desk issues across a healthcare-focused environment. The role is ideal for someone who can balance responsive support with strong attention to system reliability, security, and user experience. Responsibilities:• Deliver first- and second-level technical support for desktops, laptops, mobile devices, peripherals, and related applications.• Respond to service desk requests within defined service levels and follow issues through to timely resolution.• Install, configure, and maintain end-user hardware and software for employees, providers, and external partners.• Diagnose and resolve problems affecting Windows-based systems, device performance, connectivity, and common user applications.• Support desktop, mobile, and telecommunications tools to help maintain dependable day-to-day operations.• Apply security and compliance practices that align with healthcare IT standards and organizational policies.• Assist with technologies that support both patient-facing services and core business functions.• Partner with internal IT teams to improve support processes and recommend practical technology enhancements.• Contribute to modernization efforts by helping implement updated tools, workflows, and end-user support practices.
2026-10-08T00:00:00Z

Senior Desktop Support Analyst

Worcester, MA
onsite
Permanent / Full Time
75000 - 85000 USD / Yearly
We are looking for an experienced Senior Desktop Support Analyst to provide high-touch technical support in Worcester, Massachusetts. This role focuses on delivering dependable assistance to senior leaders across macOS, Windows, mobile platforms, and productivity tools while ensuring a seamless end-user experience. The ideal candidate brings strong technical judgment, effective communication skills, and the ability to navigate urgent issues in a fast-paced university environment. Responsibilities: • Provide white-glove technical assistance to executive users, with primary support for macOS devices as well as Windows systems, mobile technology, and collaboration platforms. • Take full ownership of support requests, guiding each issue from initial assessment through troubleshooting, follow-up, and final resolution. • Partner with internal technology teams and external service providers to address escalated or complex technical problems efficiently. • Prepare and support executive meetings, presentations, and other high-visibility events to help ensure technology operates without disruption. • Translate technical concepts into clear, practical guidance for users who may not have a technical background. • Build strong working relationships with senior leadership by handling sensitive matters with professionalism and discretion. • Monitor patterns in support activity, identify recurring problems, and propose improvements to enhance service quality and operational efficiency.
2026-10-19T00:00:00Z

Maintenance Technician

Broomfield, CO
onsite
Temporary / Contract
45 - 50 USD / Hourly
We are seeking is seeking an experienced Facilities Manager to oversee facilities operations across multiple locations. This role is ideal for a highly organized professional who excels at vendor management, process improvement, and cross-functional coordination. The Facilities Manager will partner closely with department leaders and external service providers to ensure facility issues are addressed efficiently while maintaining a proactive approach to preventative maintenance and operational excellence.The successful candidate will bring strong program and process management experience, exceptional communication skills, and the ability to manage multiple priorities in a fast-paced environment.<ul><li> Manage day-to-day facilities operations for one or more locations.</li><li>Serve as the primary point of contact for facility-related issues, maintenance activities, and vendor coordination.</li><li>Develop, implement, and improve facilities processes, procedures, and tracking systems.</li><li>Coordinate with department leaders to identify facility needs, prioritize projects, and ensure timely resolution of issues.</li><li>Source and obtain vendor proposals, bids, and service quotes.</li><li>Evaluate vendor performance and ensure service-level expectations are met.</li><li>Manage maintenance schedules, repairs, preventative maintenance programs, and facility improvement projects.</li><li>Track project timelines, budgets, approvals, and vendor deliverables.</li><li>Maintain relationships with HVAC, electrical, plumbing, janitorial, landscaping, and other service providers.</li><li>Ensure compliance with company policies, safety standards, and facility regulations.</li><li>Provide regular updates to leadership regarding facility projects, issues, and operational improvements.</li></ul>
2026-10-13T00:00:00Z

Senior IT Support Analyst

Ankeny, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Seeking a Senior IT Support Analyst to provide advanced technical support, endpoint management, and troubleshooting in an enterprise environment. This individual will serve as a senior escalation resource while supporting modernization and automation initiatives.
2026-09-28T00:00:00Z

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183 results for It Support Technician jobs