We are looking for a skilled Help Desk Analyst II to join our team in Atlanta, Georgia. As part of this long-term contract position, you will play a critical role in providing technical support and resolving IT-related issues across departments. This role offers an excellent opportunity to work with cutting-edge technologies and contribute to the efficiency of a dynamic organization.<br><br>Responsibilities:<br>• Deliver Tier 1 and Tier 2 technical support to ensure timely resolution of IT issues across various departments.<br>• Administer and troubleshoot firewalls and networks to maintain optimal system security and performance.<br>• Utilize and manage Microsoft SharePoint to assist users, provide walkthroughs, and offer technical support.<br>• Perform upgrades and maintenance on Windows servers while ensuring system reliability.<br>• Support and manage O365 and Active Directory environments to enhance user access and system functionality.<br>• Handle service desk tickets efficiently by diagnosing and resolving technical problems.<br>• Collaborate with team members to provide clear communication and effective solutions for IT challenges.<br>• Apply industry certifications, such as CompTIA A+, Network+, or Microsoft credentials, to enhance technical expertise.<br>• Conduct basic troubleshooting for Microsoft Windows systems, ensuring smooth operations.<br>• Stay adaptable and comfortable in handling diverse IT tasks and responsibilities.
We are looking for a skilled Desktop Support Analyst to join our team in New Braunfels, Texas. In this role, you will provide advanced technical support for a variety of systems and devices, ensuring seamless operations and top-tier customer service. This position requires strong troubleshooting abilities, technical expertise, and a commitment to maintaining system security and compliance.<br><br>Responsibilities:<br>• Serve as the second-level escalation point for incidents and service requests unresolved by Level 1 support.<br>• Troubleshoot and resolve technical issues with desktops, laptops, mobile devices, printers, and enterprise applications.<br>• Manage and support Microsoft Office 365 services, including user accounts, Exchange Online, Teams, and SharePoint.<br>• Perform software installations, updates, and patch management to uphold compliance and security standards.<br>• Provide support for Citrix environments, ensuring reliable connections and optimal system performance.<br>• Collaborate with infrastructure and application teams to address and resolve high-impact technical issues.<br>• Develop and maintain technical documentation, including knowledge base articles, to streamline processes and knowledge sharing.<br>• Assist with system rollouts, updates, and IT projects to support organizational objectives.<br>• Follow established guidelines for incident, problem, and change management to ensure consistency and reliability.<br>• Deliver exceptional customer service by maintaining timely communication and follow-up on all assigned tasks.
We are looking for a dedicated Desktop Support Analyst to join our team in Prince George, Virginia. This long-term contract position offers an excellent opportunity to contribute to a dynamic manufacturing environment by providing technical solutions and ensuring seamless desktop operations. If you are skilled in troubleshooting and passionate about delivering exceptional IT support, we encourage you to apply.<br><br>Responsibilities:<br>• Provide technical support for desktop hardware, software, and peripheral devices, ensuring optimal functionality.<br>• Administer and troubleshoot Active Directory accounts, including user permissions and group policies.<br>• Perform imaging and deployment of workstations while maintaining compliance with company standards.<br>• Diagnose and resolve issues related to Microsoft Windows 10 and other desktop operating systems.<br>• Collaborate with team members to identify and implement improvements in IT processes and support.<br>• Maintain accurate documentation of technical procedures, configurations, and support activities.<br>• Assist in the setup and installation of new desktop equipment and related hardware.<br>• Respond promptly to user requests and technical issues, delivering solutions in a timely manner.<br>• Ensure adherence to security protocols and company policies during all support activities.<br>• Provide guidance to end-users on best practices for utilizing desktop systems and software.
We are looking for a skilled Desktop Support Analyst to join our team in Mason, Michigan. In this role, you will provide technical assistance and support for hardware, software, and peripheral devices, ensuring smooth operations for end users. This is a long-term contract position that requires a commitment to delivering high-quality service and resolving technical issues efficiently.<br><br>Responsibilities:<br>• Provide on-site technical support for hardware, software, and peripheral devices, including printers and mobile devices.<br>• Troubleshoot and resolve issues related to O365 applications and Active Directory.<br>• Configure and maintain network and multifunction printers, ensuring optimal performance.<br>• Assist end users with technical challenges involving Apple and Android devices.<br>• Perform regular backups and ensure data security using backup technologies.<br>• Install, configure, and maintain Dell and Cisco devices to meet organizational needs.<br>• Utilize configuration management tools to streamline systems and processes.<br>• Deliver support for Citrix technologies, ensuring seamless remote access for users.<br>• Collaborate with the IT team to improve system reliability and user satisfaction.<br>• Travel between Mason and Lakeview locations to provide consistent support across sites.
<p>We are looking for an experienced Lead Regional Technical Analyst to oversee and manage technical operations across various systems and components. This long-term contract position is 100% remote, and offers an excellent opportunity to work with cutting-edge technologies while ensuring seamless integration and functionality. The ideal candidate will have a strong background in Active Directory, Microsoft Exchange, and related technical environments.</p><p><br></p><p>Responsibilities:</p><p>• Manage and maintain Active Directory infrastructure, ensuring optimal performance and security.</p><p>• Oversee the integration of technical components to streamline functionality across systems.</p><p>• Configure and troubleshoot electronic components to support operational efficiency.</p><p>• Administer and optimize Microsoft Exchange environments, addressing any issues promptly.</p><p>• Implement and manage Palo Alto Firewall solutions to enhance network security.</p><p>• Collaborate with cross-functional teams to design and deploy technical solutions.</p><p>• Provide technical guidance and training to team members to ensure best practices.</p><p>• Monitor system performance and proactively address potential risks or inefficiencies.</p><p>• Document technical processes and configurations for future reference and compliance.</p><p>• Assist in the evaluation and adoption of new technologies to improve system capabilities.</p>
<p>Robert Half Technology is partnering with a leading organization seeking a <strong>Cybersecurity Administrator</strong> to take ownership of securing enterprise systems and protecting critical infrastructure. This is a hands-on opportunity to design, implement, and manage security programs that safeguard digital and operational technology assets. The ideal candidate is both technically skilled and strategic, able to build security maturity while educating others on best practices.</p><p><strong>Responsibilities</strong></p><ul><li>Administer and manage security tools and technologies, including firewalls, VPNs, IDS/IPS, and endpoint protection.</li><li>Monitor and analyze security logs and alerts to detect and respond to incidents.</li><li>Implement and manage identity and access management (IAM) for Office 365 and Azure environments.</li><li>Configure and enforce conditional access policies and multi-factor authentication (MFA).</li><li>Conduct vulnerability scans and penetration testing to identify and mitigate security weaknesses.</li><li>Collaborate with IT and business stakeholders to improve the organization’s security posture.</li><li>Lead incident response activities and coordinate remediation efforts.</li><li>Develop and maintain cybersecurity documentation, including policies, incident reports, and compliance materials.</li><li>Provide ongoing security awareness training to staff across departments.</li><li>Recommend and assist in implementing SIEM and EDR solutions to strengthen detection and response capabilities.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in City of Industry, California. In this long-term contract role, you will provide technical expertise to ensure smooth operation and maintenance of desktop systems, hardware, and software. This position requires a proactive approach to troubleshooting and a strong commitment to delivering exceptional support to end users.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including installation, configuration, and troubleshooting of Windows 10 and 11 operating systems.<br>• Manage Active Directory accounts, permissions, and group policies to maintain secure and efficient user access.<br>• Set up and maintain PC workstations, peripherals, and other hardware components to ensure optimal performance.<br>• Diagnose and resolve networking issues, including basic switch/router configurations and VLAN setups.<br>• Administer cloud platforms such as Microsoft Azure and Office 365 to support business operations.<br>• Implement cybersecurity measures, including password policies and endpoint protection, to safeguard sensitive information.<br>• Ensure compliance with IT documentation standards and assist with audit readiness by maintaining accurate records.<br>• Support desktop imaging processes to streamline system deployment and updates.<br>• Collaborate with team members to address technical challenges and improve IT workflows.<br>• Provide guidance to end users on best practices for data security and system usage.
<p><strong>Job Title: AWS Data Analyst</strong></p><p> <strong>Location: Princeton, New Jersey (Hybrid 2-3x a week)</strong></p><p> <strong>Employment Type: </strong>6-month contract </p><p><strong>Overview:</strong></p><p> We are seeking a skilled <strong>AWS Data Analyst</strong> to join our team. This role involves collecting, cleaning, and interpreting large datasets to uncover patterns and insights that inform strategic business decisions. The successful candidate will communicate findings through reports and dashboards, collaborating with stakeholders across the organization.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Extract, clean, and analyze large datasets from diverse sources.</li><li>Write and optimize complex SQL queries for data retrieval and analysis.</li><li>Develop and maintain dashboards and reports for business stakeholders.</li><li>Utilize AWS services such as S3, Redshift, Athena, and Glue for data processing and analysis.</li><li>Collaborate with cross-functional teams to understand data needs and deliver actionable insights.</li><li>Ensure data integrity, consistency, and security across platforms.</li><li>Identify trends, anomalies, and opportunities to support data-driven decision-making.</li></ul><p><br></p>
Position: Data Analyst | Business Intelligence Analyst<br>Location: Kansas City, MO - Onsite<br>Salary: up to $95,000 base + excellent benefits<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br><br>Join a thriving, financially strong manufacturing company that’s investing in data to drive smarter decisions and operational excellence. Our client is seeking a Data Analyst | Power BI Developer with experience to help transform raw data into actionable insights that fuel growth and innovation.<br>What You’ll Do:<br> · Build and maintain dynamic Power BI dashboards, reports, and data models<br> · Write and optimize SQL queries and stored procedures on SQL Server<br> · Partner with business stakeholders to understand reporting needs and deliver clear, impactful visualizations<br> · Ensure accuracy, performance, and security across BI solutions<br>What You Bring:<br> · 3+ years of hands-on experience with Power BI and SQL Server<br> · Strong skills in T-SQL, DAX, and Power Query<br> · Solid understanding of ETL processes and data warehousing<br> · Excellent communication and problem-solving abilities<br>Bonus Skills:<br> · Exposure to Azure SQL, Data Factory, SSIS/SSRS<br><br>*** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654 or mobile: 515-771-8142. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
<p>We are looking for an experienced IT Security Specialist to join our team on a long-term contract basis in Schaumburg, Illinois. In this role, you will play a pivotal part in safeguarding the organization's systems by managing cybersecurity measures and ensuring compliance with security protocols. If you have a strong background in vulnerability management, penetration testing, and security monitoring, along with excellent communication skills, we encourage you to apply.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Oversee cybersecurity systems, including vulnerability management, password security, and monitoring to ensure protection against threats.</p><p>• Conduct regular security incident investigations and report metrics to leadership.</p><p>• Develop and implement automation scripts to enhance security monitoring and response.</p><p>• Coordinate and lead penetration testing initiatives, validating results and ensuring remediation.</p><p>• Plan and execute comprehensive cybersecurity training programs for staff.</p><p>• Manage incident response processes, ensuring alignment with established security frameworks.</p><p>• Administer security systems and tools, including SIEM and firewall technologies.</p><p>• Provide Help Desk support for end users, addressing technical issues and security concerns.</p><p>• Stay current with emerging cybersecurity threats and trends to proactively mitigate risks.</p>
<p>We are looking for a detail-oriented and motivated Treasury Analyst to join our fast-growing client in Indianapolis, Indiana. In this role, you will play a vital part in supporting the financial operations, ensuring effective cash management and maintaining accurate banking systems. This position offers an excellent opportunity to work collaboratively across departments while contributing to the success of our treasury functions.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the accuracy and security of cash transactions, including monitoring wire transfers.</p><p>• Maintain and ensure proper management of company bank accounts and related systems.</p><p>• Monitor daily cash positions and assist in evaluating liquidity needs.</p><p>• Manage relationships with merchant card providers, including access rights, reporting, and dispute resolution.</p><p>• Support the company's cash forecasting process in collaboration with the FP& A team.</p><p>• Administer company card programs, including tracking activity, fraud prevention, and providing monthly closing data for accounting.</p><p>• Control the issuance and renewal of company credit cards while implementing operational policies.</p><p>• Review and process employee expense reports, verifying costs against provided receipts.</p><p>• Provide training and guidance to employees on company expense policies and procedures.</p><p>• Participate in various treasury-related projects to enhance departmental efficiency and compliance.</p>
<p><strong>Project Overview:</strong></p><p>This project supports a strategic initiative to modernize enterprise telephony infrastructure by replacing legacy analog phone lines with a scalable, secure, and cost-effective digital VOIP solution. The VOIP Analyst will work closely with network engineers, telecom vendors, and project managers to ensure seamless migration, minimal disruption, and optimal configuration of the new system.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p><u>Assessment & Planning</u></p><p>-Audit existing analog lines and associated hardware (fax machines, alarms, elevators, etc.)</p><p>-Collaborate with stakeholders to define migration scope, timelines, and risk mitigation strategies</p><p><u>Implementation & Configuration</u></p><p> -Configure VOIP endpoints, SIP trunks, and call routing policies</p><p> -Support deployment of IP-enabled devices and softphones</p><p> -Ensure QoS (Quality of Service) and bandwidth requirements are met</p><p><u>Testing & Troubleshooting</u></p><p> -Conduct pre- and post-migration testing to validate call quality and functionality</p><p> -Resolve issues related to latency, jitter, dropped calls, or device compatibility</p><p><u>Documentation & Training</u></p><p>-Maintain detailed records of line replacements, configurations, and network changes</p><p> -Provide training and support to end-users and help desk teams</p><p><br></p><p><br></p>
<p><strong>About the Role:</strong></p><p> We are looking for a <strong>Senior Data Analyst</strong> with strong <strong>Power BI expertise</strong> to join our team. In this role, you will be responsible for transforming raw data into actionable insights, designing and maintaining BI dashboards, and partnering with stakeholders across the business to support data-driven decision-making. The ideal candidate is a highly analytical problem-solver with advanced data visualization skills and experience working with large, complex datasets.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Develop, design, and maintain <strong>Power BI dashboards and reports</strong> to support business operations and strategy.</li><li>Work with stakeholders to gather requirements, define KPIs, and deliver data solutions aligned with business needs.</li><li>Perform advanced data analysis using SQL, Excel, and other tools to uncover trends and opportunities.</li><li>Optimize existing Power BI reports for performance and scalability.</li><li>Ensure accuracy, integrity, and security of data through quality checks and validation processes.</li><li>Collaborate with IT, data engineers, and business leaders to enhance reporting infrastructure and data pipelines.</li><li>Translate complex datasets into clear, visual insights that drive business decision-making.</li><li>Mentor junior analysts and provide guidance on best practices in BI reporting and data analysis.</li></ul><p><br></p>
<p>Are you a detail-oriented finance professional with a passion for risk assessment and analysis? My client is seeking a <strong>Senior Credit Analyst</strong> to join their Credit Administration team. In this role, you will play an integral part in assessing creditworthiness, analyzing complex financial data, and supporting the institution’s lending activities. Your expertise will help ensure sound credit decisions that align with organizational objectives.</p><p><strong>Key Responsibilities:</strong></p><ul><li>Gather and evaluate loan request information from commercial lenders or borrowers to assess creditworthiness.</li><li>Conduct in-depth analyses of financial statements, tax returns, and other financial-related data for both personal and business cases.</li><li>Prepare detailed written analyses, financial modeling, spreadsheets, and summaries for presentation to lenders and/or loan committees.</li><li>Manage ongoing financial reviews for existing loans, including renewals and borrower performance.</li><li>Conduct due diligence research using credit bureau data, records from other financial institutions, and internal files.</li><li>Maintain and oversee financial data systems, ensuring timely and accurate reporting on customer credit profiles and other key data.</li><li>Prepare loan memoranda for internal stakeholders with concise and actionable insights.</li></ul><p><strong>Additional Responsibilities:</strong></p><ul><li>Participate in seminars, training sessions, and other opportunities for professional development.</li><li>Maintain confidentiality and adhere to the organization’s Code of Ethics.</li><li>Follow established security protocols and banking procedures.</li><li>Collaborate with team members to meet departmental and organizational objectives.</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team in Chicago, Illinois. This Contract-to-permanent position offers an excellent opportunity to provide hands-on technical support and ensure seamless operations in a hybrid work environment. The ideal candidate will bring a strong IT background, adaptability, and a proactive approach to managing diverse technical needs.<br><br>Responsibilities:<br>• Deliver on-site technical support, assisting employees with hardware, software, and connectivity issues.<br>• Manage and configure network systems, including Cisco network stacks and switch networks.<br>• Administer Active Directory, Exchange, and integrate third-party enterprise applications.<br>• Provide support for common office tools and SaaS platforms, including Office 365 and ZoomInfo.<br>• Troubleshoot and resolve issues related to printing, networking, and typical office technology.<br>• Offer guidance and training on security protocols and identity management practices.<br>• Handle onboarding and offboarding processes for employees in a dynamic work environment.<br>• Support hybrid work operations by addressing both on-site and remote technical challenges.<br>• Adapt quickly to new systems and tools, ensuring smooth transitions and efficient problem-solving.<br>• Utilize security tools and maintain basic knowledge of cybersecurity to safeguard organizational assets.
<p>We are looking for a skilled Regional Technical Analyst to join our dynamic remote team. In this long-term contract position, you will play a key role in maintaining and enhancing technical systems, ensuring seamless integration of components, and providing expert support for enterprise-level operations. This is an excellent opportunity for an individual with strong technical expertise and a commitment to delivering high-quality solutions.</p><p><br></p><p>Responsibilities:</p><p>• Manage and optimize Active Directory environments to ensure security and efficiency.</p><p>• Configure and troubleshoot integration components to support seamless system functionality.</p><p>• Oversee electronic components and ensure their proper operation within technical systems.</p><p>• Provide advanced support for Microsoft Exchange, including setup and issue resolution.</p><p>• Monitor and manage Palo Alto Firewalls to ensure network security and reliability.</p><p>• Collaborate with cross-functional teams to identify and resolve technical challenges.</p><p>• Develop and implement best practices for system maintenance and upgrades.</p><p>• Perform detailed analysis of technical issues and recommend effective solutions.</p><p>• Document processes and procedures to maintain clear records of system configurations.</p><p>• Stay updated with emerging technologies to continuously improve system performance.</p>
We are looking for a skilled Help Desk Analyst to join our team in Springfield, New Jersey. This is a long-term contract opportunity for an individual passionate about providing exceptional technical support and ensuring smooth IT operations. The ideal candidate will have experience working with a variety of technologies and the ability to troubleshoot effectively in a fast-paced environment.<br><br>Responsibilities:<br>• Provide first-level technical support for hardware, software, and network-related issues.<br>• Troubleshoot and resolve issues with Apple devices, Mac computers, and Microsoft systems.<br>• Assist with configuration management and system deployments to ensure seamless operations.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Support the setup and maintenance of Cisco and Citrix technologies.<br>• Respond to and resolve help desk tickets in a timely and detail-oriented manner.<br>• Guide end-users through problem-solving steps and provide clear instructions.<br>• Document technical issues and resolutions to contribute to the knowledge base.<br>• Collaborate with team members to improve IT processes and customer satisfaction.<br>• Ensure compliance with company policies and security standards.
<p>Are you a dynamic <strong>Cybersecurity Engineer</strong> with a passion for protecting digital infrastructures? Robert Half is proactively seeking an exceptional talent in Phoenix, Arizona, for one of our valued clients. If you thrive in a challenging, fast-paced environment and relish the opportunity to solve complex security challenges, this could be your next career move!</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>Typical cybersecurity engineer duties may include:</p><ul><li>Design, implement, and maintain robust security architectures to safeguard data, systems, and networks.</li><li>Continuously monitor and assess security vulnerabilities, threats, and risks using cutting-edge tools and technologies.</li><li>Conduct penetration testing, vulnerability assessments, and forensic analysis.</li><li>Develop and deploy incident response protocols, ensuring fast reaction and resolution of security events.</li><li>Collaborate with cross-functional teams to integrate security into software development, networking, and IT operations.</li><li>Offer guidance and training to internal stakeholders to raise cybersecurity awareness across the organization.</li><li>Ensure compliance with legal and regulatory standards, including GDPR, HIPAA, and other relevant frameworks.</li></ul>
<p>We are looking for a skilled Desktop Support Analyst to join our team in Baton Rouge, LA. In this role, you will deliver exceptional technical assistance, both onsite and remotely, ensuring the seamless operation of hardware and software systems for end users. This position offers an opportunity to provide high-quality support to a diverse range of users in a dynamic environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver in-person and remote technical support to resolve hardware and software issues for both technical and non-technical users.</p><p>• Manage and troubleshoot Microsoft Office 365 and Active Directory environments to ensure optimal functionality.</p><p>• Offer white-glove support to end users, addressing their needs with professionalism and attention to detail.</p><p>• Perform system imaging and configuration for desktop workstations to maintain efficient operations.</p><p>• Diagnose and resolve issues related to Windows 10 operating systems and desktop hardware.</p><p>• Utilize a ticketing system to track, prioritize, and resolve user requests effectively.</p><p>• Collaborate with team members to implement solutions and improve overall support processes.</p><p>• Ensure all devices and systems are up to date with the latest security patches and software updates.</p>
<p>IT Support Specialist to serve as the first point of contact for technical assistance. This role supports hardware, software, phones, mobile devices, printers, and network systems, ensuring smooth operations and excellent service across all levels of the organization.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide 24/7 help desk support to local and remote users.</li><li>Troubleshoot and resolve issues with desktops, servers, applications, phones, networks, and printers.</li><li>Install, configure, upgrade, and repair hardware and software.</li><li>Maintain IT inventory and documentation.</li><li>Coordinate with vendors for unresolved issues.</li><li>Support IT projects, upgrades, and audits.</li><li>Deliver tailored IT training to users.</li><li>Monitor and respond to PC/LAN issues.</li><li>Onboarding<strong>:</strong> Set up accounts, configure hardware, and conduct IT orientation.</li><li>Offboarding<strong>:</strong> Disable access, recover and reimage devices, ensure data security.</li></ul><p>Interested candidates should contact Sally Lander @ 612.249.0254 or submit resumes to sally.lander@roberthalf.(com).</p>
<p>We are looking for a skilled Desktop Support Analyst to join our client's team in Las Vegas, Nevada. This is a long-term contract to hire opportunity within the healthcare industry, offering the chance to work in a dynamic environment supporting critical IT operations. The ideal candidate will play a key role in ensuring seamless desktop operations and user support during system transitions and upgrades.</p><p><br></p><p>Responsibilities:</p><p>• Deploy and configure desktops and laptops using Altiris imaging tools.</p><p>• Install, update, and troubleshoot applications within Windows 10/11 environments.</p><p>• Provide support for Microsoft 365 applications including Outlook, Teams, and OneDrive.</p><p>• Deliver technical assistance during healthcare system conversion and rollout phases.</p><p>• Implement and manage device patching and updates to ensure system security.</p><p>• Handle Single Sign-On provisioning and user access management.</p><p>• Collaborate with clinical and operational staff to resolve IT issues promptly.</p><p>• Maintain detailed documentation of incidents, resolutions, and system deployments.</p>
<p>Robert Half is seeking a proactive and skilled IT Support Specialist to provide high-quality technical support across hardware, software, and network systems. The ideal candidate will be responsible for resolving Tier 1 and Tier 1.5 tickets, performing deeper diagnostics, and escalating issues as needed. This position requires strong analytical abilities, excellent customer service skills, and the capacity to handle multiple demands in a fast-paced environment.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Respond to and troubleshoot Tier 1 and escalated Tier 1.5 tickets related to hardware, software, and networking issues.</li><li>Conduct diagnostics and resolution for operating systems (Windows/Mac), Microsoft Office 365, Active Directory, and common business applications.</li><li>Manage user accounts by handling password resets, account provisioning, and access control tasks.</li><li>Provide support for endpoint security, including antivirus updates and patch management.</li><li>Escalate unresolved issues to Tier 2 or the appropriate teams while delivering clear and detailed documentation.</li><li>Collaborate with internal IT staff to identify trends in recurring issues and recommend improvements.</li><li>Update and maintain internal knowledge bases and documentation resources.</li><li>Offer remote support and occasional on-site help based on organizational needs.</li><li>Assist with basic system administration tasks, such as group policy updates and software installations.</li></ul>
We are looking for a skilled Desktop Support Analyst to join our team in Thorofare, New Jersey. In this role, you will provide technical assistance and support across a range of desktop, laptop, and mobile devices in a fast-paced Windows 11 and Microsoft 365 environment. This position requires a proactive approach to problem-solving, collaboration, and delivering high-quality IT services.<br><br>Responsibilities:<br>• Install, configure, and troubleshoot both hardware and software to ensure optimal performance.<br>• Manage service desk tickets by providing timely updates, escalating complex issues, and ensuring satisfactory resolutions.<br>• Oversee the onboarding and offboarding processes, including imaging and deploying hardware while maintaining accurate IT asset records.<br>• Detect and report phishing attempts, malware infections, and other security threats following established procedures.<br>• Support the integration of IT systems for newly acquired organizations into the company's operations.<br>• Conduct research using vendor resources and forums to identify solutions that prevent and resolve technical challenges.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
