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80 results for It Helpdesk jobs

Senior Help Desk/Desktop Support Analyst

Draper, UT
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Senior Help Desk/Desktop Support Analyst to provide dependable technical support and deliver a high-quality experience for employees across the organization. This role is based in Draper, Utah, and is suited to someone who enjoys diagnosing issues, guiding users through solutions, and keeping support requests moving efficiently. The ideal candidate brings strong desktop support knowledge, clear communication skills, and the ability to balance day-to-day service needs with ongoing improvements to support processes. Responsibilities: • Manage incoming incidents and service requests from initial intake through final resolution, ensuring each case is documented accurately and handled in a timely manner. • Assist employees with technical issues involving desktops, user accounts, access permissions, and core workplace systems while maintaining a thorough and attentive support experience. • Communicate status updates clearly to end users and set realistic expectations throughout the troubleshooting and resolution process. • Route complex problems to the appropriate technical teams when needed, while monitoring urgency, service targets, and business impact. • Provide hands-on support for Microsoft Windows environments, Active Directory administration, group policy tasks, and Citrix-based user access. • Create and maintain support documentation, knowledge resources, and process guides that help improve consistency and reduce repeat incidents. • Identify patterns in recurring technical problems and recommend practical steps to strengthen reliability and user productivity. • Contribute to infrastructure or support-related initiatives as needed, including assigned IT projects and operational improvements.
2026-05-20T00:00:00Z

IT Support | Desktop | Hardware Technician

Postville, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our growing client is seeking a customer-focused Tier 1 Helpdesk Analyst to serve as the first point of contact for technical support across the organization. In this role, you’ll handle day-to-day user issues, triage and resolve tickets efficiently, and escalate more complex matters while gaining hands-on exposure to modern infrastructure, cloud, security, and networking technologies. This is an excellent opportunity for someone looking to build a strong IT foundation while working alongside experienced engineers in a collaborative environment. Key Responsibilities<ul><li>Provide first-line technical support for end users, including printer issues, login problems, screen/display issues, and general workstation troubleshooting</li><li>Manage and resolve helpdesk tickets across multiple systems, ensuring timely updates and resolution</li><li>Support core IT platforms including Active Directory, Azure, Microsoft 365, and telephony systems</li><li>Perform user and device support using Entra ID (Azure AD) and Intune, including access, device enrollment, and basic policy troubleshooting</li><li>Troubleshoot and support Windows desktops and Windows Server environments</li><li>Assist with routine infrastructure tasks such as system reboots, backups, and basic maintenance</li><li>Provide initial support or exposure to Hyper‑V environments and SQL maintenance tasks, escalating as needed</li><li>Identify, assign, and escalate security-related tickets to the appropriate teams</li><li>Support and escalate network-related issues involving Cisco switches and Fortinet firewalls</li><li>Document incidents, resolutions, and procedures to improve response efficiency and knowledge sharing</li></ul>
2026-05-20T00:00:00Z

IT Support Engineer

Jacksonville, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for an IT Support Engineer to join our team in Jacksonville, Florida. In this Contract to permanent position, you will play a critical role in delivering technical assistance to end users while ensuring the smooth functioning of hardware, software, and network systems. This role requires a proactive and customer-oriented approach to resolve issues and enhance user experiences. Responsibilities: • Provide technical support for desktops, laptops, mobile devices, and business applications, ensuring timely issue resolution. • Diagnose and troubleshoot problems related to Windows/macOS operating systems, Microsoft 365, printers, and other IT systems. • Install, configure, and maintain computer hardware, peripherals, and mobile devices for end users. • Manage and administer user accounts and permissions within Active Directory and Azure AD. • Document support cases, resolutions, and processes in the ticketing system for accurate record-keeping. • Handle onboarding and offboarding processes, including equipment setup and deployment for new and departing employees. • Apply updates, patches, and basic security measures to ensure system integrity. • Collaborate with senior support teams to escalate complex issues and ensure their resolution. • Deliver excellent customer service by communicating technical solutions in a clear and approachable manner.
2026-05-21T00:00:00Z

Service Desk Analyst

Deerfield, IL
remote
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Service Desk Analyst to support end users with timely, detail-focused technical assistance in a fast-paced manufacturing environment. This Long-term Contract position is based in Illinois and is ideal for someone who enjoys resolving issues, delivering excellent customer service, and working with users across international teams. The role focuses on troubleshooting common desktop and account-access problems while helping maintain a consistent support experience. Responsibilities: • Provide first-line technical support for end users by diagnosing and resolving day-to-day hardware, software, and access-related issues. • Manage incoming support requests through the ticketing queue, prioritize incidents appropriately, and ensure timely follow-up through resolution. • Assist with user account administration in Active Directory, including access updates and routine account support tasks. • Support Microsoft 365 environments by helping assign licenses, addressing user access concerns, and troubleshooting common application issues. • Work within a shared ticket distribution process to handle service desk requests efficiently across a broader support team. • Troubleshoot Windows 10 and other Microsoft-based desktop issues to restore user productivity as quickly as possible. • Deliver courteous, high-quality customer service while supporting users located in multiple regions and time zones. • Escalate more complex technical problems when needed and document issue details clearly to support effective resolution.
2026-05-15T00:00:00Z

Desktop Support Technician

Cooper City, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Technician to provide hands-on technical support for end users in a Windows-based environment. This role will be responsible for troubleshooting hardware and software issues, supporting Microsoft Office 365, imaging and deploying PCs, and assisting with mobile device and endpoint management through Intune MDM. The ideal candidate is customer-focused, technically strong, and comfortable supporting users in a fast-paced business environment.Key Responsibilities<ul><li>Provide desktop support for Windows laptops, desktops, and related hardware</li><li>Troubleshoot and resolve issues involving Windows operating systems, Office 365, printers, peripherals, and standard business applications</li><li>Image, configure, deploy, and refresh PCs for new hires and existing employees</li><li>Support user account setup, password resets, and access issues</li><li>Assist with Microsoft Intune for device enrollment, configuration, policy deployment, and mobile device management</li><li>Manage and support endpoint configurations, software installations, and patching</li><li>Diagnose and resolve connectivity issues related to Wi-Fi, VPN, and network access</li><li>Document tickets, resolutions, and technical procedures in the service desk system</li><li>Provide timely in-person and remote support while delivering excellent customer service</li><li>Coordinate hardware inventory, asset tracking, and device lifecycle management</li><li>Escalate complex technical issues as needed to appropriate IT teams</li></ul>
2026-05-19T00:00:00Z

IT Support Specialist

Fort Myers, FL
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for an IT Support Specialist to join our team in Cape Coral, Florida. This is a contract to permanent position, fully onsite Monday to Friday. In this dynamic role, you will provide critical technical assistance to end-users and support the IT department in maintaining a secure and efficient technological environment. This opportunity offers the potential for long-term growth within our organization. Responsibilities:• Deliver prompt technical support for hardware, software, and network-related issues to end-users.• Install, configure, and maintain IT systems, including hardware and software applications.• Monitor and ensure optimal performance of network infrastructure, including routers, switches, and firewalls.• Perform regular system updates, upgrades, and maintenance to enhance security and efficiency.• Maintain detailed documentation of IT processes, system configurations, and troubleshooting steps.• Collaborate with the IT Administrator to identify and implement improvements to IT systems.• Provide training and guidance to users on the effective use of IT tools and best practices.• Address service desk tickets and resolve technical issues in a timely manner.• Diagnose and troubleshoot hardware and software problems to minimize downtime.
2026-05-05T00:00:00Z

IT Support Specialist

Charlotte, NC
onsite
Temporary / Contract
24 - 29 USD / Hourly
We’re actively building a network of skilled IT professionals for upcoming contract opportunities with growing organizations across multiple industries. If you’re someone who enjoys solving technical problems, supporting users, and staying hands-on with technology, we’d love to connect with you.Whether you’re looking to expand your technical experience, gain exposure to new environments, or step into your next contract role quickly, this opportunity could be a strong fit.What You’ll Be Doing<ul><li>Provide technical support for desktops, laptops, printers, mobile devices, and end users</li><li>Troubleshoot issues related to Windows environments, Microsoft 365, VPN connectivity, and hardware</li><li>Assist with onboarding/offboarding and device setup</li><li>Support account administration within Active Directory and Microsoft 365</li><li>Document tickets, technical issues, and resolutions accurately</li><li>Collaborate with IT teams to ensure smooth day-to-day operations</li></ul>
2026-05-11T00:00:00Z

IT Support Specialist

Tallahassee, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking an IT Support Specialist to provide technical support for end users across Windows-based environments. This role will support day-to-day IT operations, troubleshoot hardware and software issues, and administer core technologies including Active Directory and Microsoft 365. This is an onsite role in Tallahassee, FL. Key Responsibilities<ul><li>Provide Tier 1–2 technical support for Windows operating systems (Windows 10/11)</li><li>Troubleshoot and resolve issues related to desktops, laptops, peripheral devices, and printers</li><li>Support user account management in Active Directory (user creation, group membership, password resets)</li><li>Administer and support Microsoft 365 applications including Outlook, Teams, OneDrive, and SharePoint</li><li>Perform onboarding and offboarding tasks (account provisioning, equipment setup, access changes)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher-level support teams as needed</li><li>Assist with software installs, patches, updates, and basic security best practices</li><li>Provide clear, professional communication to end users with varying technical skill levels</li></ul>
2026-05-18T00:00:00Z

Desktop Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
OverviewProvide hands-on support for end users in a Windows-based environment.Responsibilities<ul><li>Troubleshoot hardware/software issues</li><li>Support Active Directory, O365, and endpoint devices</li><li>Install, configure, and maintain desktops/laptops</li><li>Escalate complex issues as needed</li></ul>
2026-05-05T00:00:00Z

Service Desk Analyst I

Grand Prairie, TX
onsite
Temporary to Hire
17 - 21 USD / Hourly
We are looking for an Service Desk Analyst I to join a construction-focused organization in Grand Prairie, Texas. This contract opportunity with potential for a long-term role is ideal for someone who enjoys solving technical issues, assisting users with day-to-day technology needs, and delivering dependable service in a fast-paced environment. The person in this role will provide frontline support for internal and external users while helping maintain a smooth and productive technology experience. Responsibilities:• Deliver first-line technical assistance to both internal team members and external users by resolving common hardware, software, and access-related issues.• Investigate reported problems by asking thoughtful questions, gathering relevant details, and identifying the most effective path to resolution.• Record support requests, troubleshooting steps, and outcomes with clear, accurate, and thorough documentation.• Escalate more complex incidents when needed while maintaining communication with users on status and next steps.• Support Windows-based environments, Microsoft 365 applications, browsers, and common business tools to restore user productivity quickly.• Assist with software installation, device setup, and general troubleshooting for desktops, laptops, and mobile applications.• Contribute to service improvement efforts by identifying recurring issues and sharing findings that support knowledge resources and product quality.• Participate in training and team knowledge-sharing activities to strengthen technical skills and improve support consistency.
2026-05-14T00:00:00Z

Customer Service

Hermitage, PA
onsite
Temporary / Contract
20.9 - 24.2 USD / Hourly
We are looking for a dedicated and personable Customer Service Representative to join our team in Hermitage, Pennsylvania. In this role, you will play a crucial part in ensuring customer satisfaction by addressing inquiries, resolving issues, and promoting banking products and services. This is a long-term contract position offering the opportunity to thrive in the financial services industry. Responsibilities: • Respond to a high volume of inbound calls, providing timely and attentive assistance to customers. • Support customers with tasks such as opening new accounts, updating account information, and resolving concerns. • Deliver accurate and detailed information about banking products and services. • Record customer interactions and transactions thoroughly in the system to maintain accurate records. • Work collaboratively with team members to ensure a seamless and efficient customer experience. • Analyze customer needs and recommend suitable banking solutions. • Handle sensitive customer information responsibly and in compliance with banking regulations. • Stay informed about banking products, services, and procedures to provide up-to-date assistance.
2026-05-01T00:00:00Z

Tech Support Manager

Newark, NJ
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for a manufacturing environment in Newark, New Jersey. This Long-term Contract position is ideal for a hands-on leader who can guide deskside support activities, resolve user issues efficiently, and maintain a reliable workplace technology experience. The role focuses on supporting Windows-based systems, hardware troubleshooting, and user account administration while promoting responsive service and operational continuity. Responsibilities: • Direct daily technical support activities for end users, ensuring timely resolution of hardware, software, and workstation issues. • Oversee deskside assistance for employees by diagnosing technical problems, coordinating fixes, and maintaining a high standard of customer support. • Manage user access and account administration tasks within Active Directory, including permissions, password support, and account maintenance. • Support and troubleshoot computers, peripherals, and related equipment to minimize downtime across the site. • Monitor and assist with Microsoft Windows 10 support needs, including configuration issues, performance concerns, and general system functionality. • Provide hands-on guidance to support staff, helping prioritize incidents and improve response effectiveness. • Document recurring issues, resolutions, and support procedures to strengthen service consistency and knowledge sharing.
2026-05-18T00:00:00Z

Tech Support Manager

Appleton, WI
onsite
Permanent / Full Time
100000 - 110000 USD / Yearly
We are looking for a Tech Support Manager to lead day-to-day technical support operations for our team in Appleton, Wisconsin. This role oversees user support across desktop systems, hardware, and core Microsoft environments while helping maintain reliable service for employees in a construction-focused business. The ideal candidate combines hands-on troubleshooting ability with strong leadership skills and a practical approach to resolving technical issues quickly and effectively. Responsibilities: • Direct daily technical support activities, ensuring timely resolution of workstation, hardware, and user-access issues. • Supervise deskside support services for employees, providing guidance on escalated problems and maintaining service quality standards. • Manage user account administration and permissions within Active Directory to support secure and efficient system access. • Oversee troubleshooting and maintenance for computers, peripheral devices, and related equipment used across the organization. • Coordinate support for Microsoft Windows 10 environments, including issue diagnosis, configuration assistance, and performance improvement. • Develop team procedures for incident response, ticket follow-up, and customer communication to improve support consistency. • Monitor recurring technical issues, identify root causes, and implement practical solutions that reduce future disruptions.
2026-05-12T00:00:00Z

Technical Customer Service

Atlanta, GA
onsite
Temporary / Contract
18 - 18 USD / Hourly
OverviewWe want to be upfront: this is not a highly technical IT role! It’s customer support centric, but it’s a great place to build foundational IT skills, especially if you’re trying to break into the field. You’ll gain:<ul><li>Front-line support experience</li><li>Customer service skills that translate across IT operations</li><li>Light exposure to mobile device troubleshooting (iOS + Android)</li><li>A structured training environment</li></ul>The first 3-4 weeks will be class-based training, during which the hours will be Monday-Friday, 10:00a-6:30p. What You’ll Be Doing:<ul><li>First-level support for Cellular users in a Call Center environment </li><li>Serve as the initial support contact for customers experiencing issues with device setup, technical issues, SIM activation, call/text/data problems, and general service questions.</li><li>Follow scripted workflows and troubleshooting guides to resolve common wireless service issues.</li><li>Walk customers through steps such as resetting network settings, completing APN updates, reinserting SIMs, rebooting devices, and verifying account details.</li><li>Provide Technical Support when problems involve backend provisioning, network outages, number porting errors, or complex device failures.</li><li>Assist with basic account-related questions including plan details, feature availability, and device compatibility checks (IMEI/ESN).</li><li>Process and document all interactions within the company’s ticketing/CRM systems with accuracy and clarity.</li><li>Provide friendly, patient, and clear communication—translating basic technical steps into easy instructions for customers.</li><li>Follow compliance, quality, and performance standards set.</li></ul>
2026-04-27T00:00:00Z

Call Center

Newark, CA
onsite
Temporary / Contract
23 - 28 USD / Hourly
· Responds to a high-volume of incoming and outgoing telephone calls and faxed referral· Coordinates care by scheduling, editing and maintaining routine patient physician appointments for new and returning patients.· Facilitates communication between the patient and the physician or clinic· Delivers expert knowledge regarding clinic-specific processes· Accurately documents and routes calls to the proper department· Identifies urgent customer needs or operational issues, and escalates appropriately· Works with care teams, patients, and outside facilities to obtain necessary information required for care.· Communicates with the care team and support staff on various patient issues.· Obtains and updates insurance information.· Meets all regulatory and compliance standards· Delivers high-level of customer service· Follows documented protocols and guidelines· Meets and exceeds departmental quality assurance standards· Uses reference documents and online knowledgebase tools to clearly articulate accurate information regarding Hospital services· Uses functionality of the telephone system as required· Other departmental duties as assigned
2026-05-12T00:00:00Z

Technical Support Rep

Sarasota, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Technical Support Rep to join a water industry organization in Sarasota, Florida as part of a contract opportunity with permanent potential. In this onsite role, you will serve as a key resource for customers by resolving technical product concerns, guiding users after purchase, and ensuring a high standard of service across every interaction. You will work closely with cross-functional teams to address product performance questions, document recurring issues, and contribute insights that support operational excellence and product improvement. Responsibilities: • Investigate and resolve customer issues involving instrument performance, including hardware, software, data output, and application-related concerns. • Deliver post-implementation and post-sale training to help customers use products effectively and confidently. • Guide customers to the appropriate manuals, reference tools, and support materials needed to answer product questions. • Record support requests, warranty matters, quality-related observations, and customer feedback in internal systems with clear and accurate detail. • Prepare pricing estimates for repairs and follow-up service needs, while coordinating return authorizations and tracking equipment sent in for service. • Maintain detailed case histories that capture the reported problem, diagnostic steps taken, and final resolution for each support interaction. • Coordinate with quality and internal stakeholders to escalate non-conformance concerns, monitor progress, and communicate updates back to customers. • Analyze trends in support activity, recurring product issues, and warranty data to produce reports and recommendations for management. • Keep product registrations, dashboards, reporting records, and activity logs current while reviewing data for consistency and accuracy. • Contribute to process improvements and create customer-facing support content that helps reduce repeat issues and strengthens user understanding.
2026-05-18T00:00:00Z

IT Support Specialist I

Sacramento, CA
onsite
Temporary / Contract
22.8 - 24.44 USD / Hourly
We are looking for an IT Support Specialist I to provide dependable technical assistance for end users in Sacramento, California. This Long-term Contract opportunity is ideal for someone with at least one year of experience supporting Windows-based environments and resolving day-to-day hardware, software, and access issues. The position focuses on delivering timely service, maintaining user productivity, and handling support requests with professionalism and accuracy. Responsibilities: • Respond to incoming service desk requests and document issues, actions taken, and resolutions in the ticketing system. • Troubleshoot Windows 10 workstation problems, including software errors, login issues, and basic system performance concerns. • Support user account access by assisting with password resets, permissions, and directory-related tasks within Active Directory. • Provide first-level technical assistance for desktop, laptop, and peripheral issues to minimize interruptions for employees. • Escalate more complex incidents when needed while ensuring clear communication and proper follow-up with users and internal teams. • Install, configure, and maintain standard software applications and workstation settings according to established support procedures. • Track recurring technical issues and share observations that help improve service quality and response efficiency.
2026-05-21T00:00:00Z

Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a knowledgeable and proactive MAC Support Technician to join our IT team. The ideal candidate will have extensive experience with Tanium, JAMF, and enterprise-level MAC environments. The MAC Support Technician will be responsible for managing and supporting our fleet of Apple devices, ensuring their optimal performance and security. Key Responsibilities:<ul><li>Provide technical support for MAC users, addressing hardware, software, and network issues efficiently.</li><li>Manage and deploy MAC devices using JAMF Pro, including configuration, maintenance, and troubleshooting.</li><li>Utilize Tanium for endpoint management, security, and compliance monitoring.</li><li>Maintain and optimize enterprise MAC environments, ensuring seamless integration and operation.</li><li>Perform routine updates, patch management, and system maintenance to ensure the reliability and security of MAC devices.</li><li>Collaborate with the IT team to develop and implement policies and procedures for MAC management.</li><li>Conduct training sessions and provide guidance to end-users on MAC functionalities and best practices.</li><li>Document support activities, configurations, and procedures accurately.</li><li>Stay updated with the latest industry trends and best practices in MAC support and management.</li></ul>
2026-04-24T00:00:00Z

Desktop Support Analyst

Chicago, IL
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical assistance across end-user devices and instructional technology in Chicago, Illinois. This Long-term Contract position is ideal for someone who enjoys solving day-to-day support issues, maintaining reliable technology operations, and delivering responsive service in a multi-site environment. The role focuses on desktop support, account access troubleshooting, device management, and ticket resolution while helping users stay productive. Responsibilities:• Deliver first- and second-level support for laptops, desktop equipment, and classroom technology, addressing issues efficiently and professionally.• Diagnose and resolve user problems involving Microsoft 365 applications, Active Directory accounts, and Intune-managed devices.• Handle password resets and assist with organization-related access or account concerns to restore user connectivity quickly.• Perform routine printer upkeep and complete minor hardware repairs to keep essential equipment operational.• Record, prioritize, and monitor support requests through the designated ticketing platform, ensuring timely follow-up and closure.• Travel between sites as needed to provide on-location technical support and maintain consistent service coverage.• Set up, configure, and maintain end-user hardware and related peripherals to support daily business and classroom needs.
2026-05-05T00:00:00Z

Desktop Support Analyst

Alameda, CA
onsite
Temporary / Contract
30 - 34 USD / Hourly
We are looking for a skilled Desktop Support Analyst I to join our team in Alameda, California. This Desktop Support Analyst long-term contract position offers an excellent opportunity to provide technical support and ensure seamless operations across various systems and technologies. The ideal Desktop Support candidate will have expertise in troubleshooting and configuring hardware and software while delivering exceptional customer service. The Desktop SupportAnalyst role is for a long term contract and is an onsite position out of Alameda, Ca. Responsibilities:• Provide technical support for Android devices, Apple products, and other hardware systems.• Manage Active Directory accounts and permissions to ensure secure access.• Configure and deploy EO/IR systems to meet operational requirements.• Perform database management tasks, including updates and maintenance.• Assist with hardware installations and configuration management processes.• Support software deployments and ensure compatibility across systems.• Deliver prompt and effective solutions to end-user concerns.• Document technical procedures and resolutions to maintain a knowledge base.• Collaborate with team members to improve system efficiency and reliability.
2026-05-20T00:00:00Z

Desktop Support Analyst

Forsyth, GA
onsite
Temporary / Contract
26 - 29 USD / Hourly
OverviewIf you're looking for work as a Desktop Support Analyst, and have the ability to communicate complex technical information to non-technical users in an understandable and concise format, you may be a good fit for the job opening at Robert Half. If you are a problem solver who enjoys working in a challenging and positive environment, this may be the Desktop Support Technician position for you. Major Responsibilities:- Offer computer desktop support in accordance with established policies and procedures- Curate records of daily data communication transactions, issues and remedial actions taken or installation activities- Rectify computer problems, and suggest appropriate action/solutions- Meet regularly and effectively with ticket submitters- Organize hardware repairs with the appropriate vendors- Keep up, explore, and fix computer systems, hardware, printers, and computer peripherals- Offer your support on a variety of computer hardware and software issues by identifying, researching, and resolving technical problems
2026-05-12T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary / Contract
21 - 25 USD / Hourly
The End User Support Analyst – provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users Interested candidates should submit resumes to sally.lander@roberthalf(.com) or call 612.249.0254.
2026-05-21T00:00:00Z

Desktop Support Analyst

Dubuque, IA
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Analyst to provide hands-on technical support for employees in Dubuque, Iowa. This Contract to Permanent opportunity is ideal for someone who enjoys solving day-to-day technology issues, maintaining reliable workstation performance, and delivering responsive service across office and production environments. The person in this role will support end users with hardware, software, connectivity, and access needs while helping keep local IT operations running smoothly. Responsibilities: • Deliver on-site and remote support for end-user issues involving desktops, laptops, peripherals, connectivity, telephony, video conferencing, and mobile devices. • Set up, deploy, and maintain computer equipment and standard software to ensure employees have reliable and secure technology tools. • Monitor and work through the IT ticket queue, prioritizing requests and resolving incidents in a timely and thorough manner. • Administer user access and device-related support within Windows Active Directory, including account maintenance, security permissions, and printer connectivity. • Diagnose technical problems through structured troubleshooting and root cause analysis to minimize repeat issues and reduce downtime. • Create and refine support documentation and knowledge articles to improve service consistency and help users resolve common issues. • Recommend practical hardware and software enhancements that improve performance, usability, and cost efficiency. • Provide technical support across both office and manufacturing settings while coordinating with the broader IT team as needed.
2026-05-18T00:00:00Z

Desktop Support Analyst

Greenville, SC
onsite
Temporary / Contract
23 - 26 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Greenville, South Carolina within the financial services industry. This is a Contract position focused on maintaining reliable workstation performance, resolving desktop-related issues, and delivering a strong support experience across the business. The ideal candidate will combine practical troubleshooting ability with solid knowledge of Windows environments, hardware support, and user account administration. Responsibilities: • Deliver day-to-day support for desktop and workstation issues, ensuring users receive timely and effective technical assistance. • Diagnose and resolve problems involving Windows 10 systems, peripheral devices, and standard desktop applications. • Set up, configure, and maintain desktop hardware, including computers, monitors, docking stations, and related equipment. • Perform desktop imaging and device provisioning to prepare systems for new hires, replacements, and refresh activities. • Manage user access and account-related tasks within Active Directory, including routine updates and troubleshooting. • Track incidents and service requests, document resolutions, and escalate more complex technical issues when needed. • Support workstation deployments, equipment replacements, and other desktop lifecycle activities across the environment.
2026-05-04T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical support for end users in New York, New York. This Long-term Contract position is ideal for someone who enjoys resolving workstation issues, maintaining stable desktop environments, and delivering responsive service in a fast-paced setting. The role focuses on hands-on support across Windows-based devices, user account administration, and hardware troubleshooting while helping keep daily operations running smoothly. Responsibilities: • Deliver day-to-day desktop support for workstations, laptops, and related peripherals, ensuring users receive timely resolution to technical issues. • Diagnose and fix problems involving Windows 10 systems, desktop hardware, software applications, and connectivity affecting end-user productivity. • Set up, configure, and deploy desktop and laptop equipment, including imaging devices and preparing systems for new or existing employees. • Manage user access and account-related tasks within Active Directory, including password resets, permissions support, and basic account maintenance. • Perform hardware replacement, upgrades, and troubleshooting for PCs and workstation components to maintain dependable performance. • Document incidents, service requests, troubleshooting steps, and completed solutions to support consistent service delivery and knowledge sharing. • Coordinate with internal IT teams or external vendors when issues require escalation, follow-up, or specialized technical support.
2026-05-19T00:00:00Z

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