180 Results for Helpdesk Analyst Jobs

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Help Desk/IT Support

Del Mar, CA
onsite
Temporary / Contract
30.875 - 35.75 USD / Hourly
We are looking for a dependable Help Desk/IT Support specialist to provide hands-on technical assistance for a government organization in California. This Long-term Contract position will support employees with day-to-day IT needs, including account administration, workstation setup, and responsive issue resolution in a primarily onsite environment. The role is well suited for someone who enjoys delivering strong customer service, learning quickly, and contributing across a broad range of desktop and infrastructure support tasks. Responsibilities: • Deliver front-line technical support to staff by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Set up new employees for success by preparing devices, creating profiles, provisioning accounts, and ensuring smooth onboarding and offboarding activities. • Administer user access within Active Directory and Microsoft 365, including password resets, account maintenance, and permission updates. • Monitor and respond to service desk requests, manage ticket flow effectively, and maintain clear communication with end users throughout issue resolution. • Provide onsite desktop support for Windows-based systems, printers, and other end-user technology across the organization. • Assist with basic networking and server-related support needs, escalating more complex issues when necessary. • Support technology readiness for meetings and occasional council sessions by helping ensure equipment and connectivity function properly. • Partner with the IT Manager during knowledge transfer to maintain continuity of support while covering the leave period.
2026-09-22T00:00:00Z

Help Desk I

Buffalo, NY
onsite
Temporary / Contract
23 - 29 USD / Hourly
Job Title: Help Desk I Location: Buffalo NY Duration: Contract 6-12 Months Schedule: Full-time, Monday through Friday, on-site. We are looking for a hands-on PC Technician to support hardware setup, maintenance, and troubleshooting for end-user equipment in Buffalo, New York. This Long-term Contract position is ideal for someone with at least 1 year of experience working with computer hardware, peripherals, and device installations in a fast-paced support environment. The role involves diagnosing technical issues, preparing workstations, and ensuring Dell and Apple devices remain reliable and ready for daily use. Responsibilities:• Install, configure, and maintain desktop computers, laptops, monitors, and related hardware for end users.• Troubleshoot hardware problems and perform repairs or replacements to restore equipment functionality quickly.• Set up and organize cables, power connections, and peripheral devices to create clean and dependable workstation installations.• Provide technical support for Dell systems and Apple devices, including basic diagnostics and component troubleshooting.• Prepare new equipment for deployment by completing imaging, configuration, and physical setup tasks.• Track hardware issues, service activity, and equipment status to support accurate inventory and support records.• Assist with moves, additions, and changes involving computer equipment and connected hardware across work areas.
2026-10-08T00:00:00Z

EDI Support Analyst

Lyon Station, PA
onsite
Temporary to Hire
35.625 - 41.25 USD / Hourly
We are looking for an EDI Support Analyst to join our team in Pennsylvania on a contract basis with the potential for a permanent position. In this role, you will help keep electronic data exchange operations running smoothly by monitoring transaction activity, addressing processing issues, and supporting reliable communication with external partners. This position works closely with internal teams, customers, and suppliers to maintain accurate data flow and support ongoing EDI operations. Responsibilities: • Oversee daily electronic transaction activity to confirm documents are transmitted, received, and processed correctly • Troubleshoot routine transaction errors, communication breakdowns, and exception conditions to restore normal processing • Support standard EDI document types, including purchase orders, acknowledgments, invoices, advance ship notices, remittance details, and forecast-related transactions • Assist with partner onboarding by coordinating testing and validating readiness for production exchanges • Collaborate with customers, suppliers, and internal stakeholders to investigate and resolve document processing concerns • Review system queues, alerts, and operational reports to identify issues early and take corrective action • Verify data accuracy within transactions and research mismatches or missing information • Keep support documentation, operating procedures, and trading partner records current and organized • Participate in testing, upgrades, enhancements, user guidance, and continuous improvement efforts, escalating more complex issues when needed • Provide off-hours support and travel occasionally based on business needs
2026-10-16T00:00:00Z

Second Shift Help Desk Analyst

Columbus, OH
onsite
Permanent / Full Time
55000 - 65000 USD / Yearly
We are looking for a Second shift Help Desk/Desktop Support Analyst to provide reliable technical support for end users in Columbus, Ohio. This role focuses on resolving day-to-day hardware, software, and account-related issues while delivering responsive service in a hospitality-driven environment. The ideal candidate is comfortable working with Microsoft Windows systems, handling support requests efficiently, and maintaining a high standard of customer care. Responsibilities:• Provide first-line technical assistance for desktop, laptop, and basic peripheral issues affecting daily operations.• Respond to service desk requests in a timely manner, document actions taken, and follow issues through to resolution.• Support user account administration tasks within Active Directory, including access updates and basic account maintenance.• Troubleshoot Microsoft Windows 10 and related Windows environment issues to restore system functionality quickly.• Diagnose common software and connectivity problems by applying structured troubleshooting methods.• Escalate more complex incidents when necessary while ensuring clear communication with users and internal support teams.• Install, configure, and maintain standard desktop applications and workstation settings as required.• Contribute to service continuity by identifying recurring support issues and sharing practical recommendations for improvement
2026-10-01T00:00:00Z

Level 2 Help Desk Technician

Miami, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Level 2 Help Desk Technician to serve as the escalation point for a busy end user support environment. This role handles the tickets that Level 1 cannot resolve, owns them through resolution, and helps keep the wider team running smoothly.Responsibilities<ul><li>Resolve escalated hardware, software, and network incidents across Windows 10 and Windows 11 environments</li><li>Support Microsoft 365, Active Directory, and Entra ID account and access issues</li><li>Image, configure, and deploy desktops, laptops, and mobile devices</li><li>Troubleshoot VPN, printing, and basic network connectivity problems</li><li>Document resolutions and update knowledge base articles for the Level 1 team</li><li>Manage tickets in the ITSM platform against defined SLAs</li><li>Provide occasional deskside and remote support to end users across multiple sites</li></ul>
2026-10-12T00:00:00Z

Help Desk Lead / IT Client Services

Montvale, NJ
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
We are seeking a hands-on Help Desk Lead / IT Client Services to lead IT support and deliver an exceptional end-user experience.This role combines hands-on technical support, help desk leadership, MSP management, and service improvement. The Manager will resolve complex issues while overseeing an outsourced Managed Service Provider (MSP). Keys: <ol><li>Extensive experience working as a "hands-on" Help Desk Lead</li><li>Somebody who can write technical documentation</li></ol>Responsibilities Hands-On Technical Support<ul><li>Serve as a senior help desk resource and resolve end-user issues.</li><li>Troubleshoot hardware, software, networking, Microsoft 365, Teams, printing, mobile devices, and business applications.</li><li>Manage tickets through resolution and provide user updates.</li><li>Provide remote, desk-side, and executive support.</li><li>Build, configure, and deploy end-user systems.</li><li>Participate in on-call escalations as needed.</li><li>Document resolutions and maintain knowledge base articles.</li></ul>Help Desk & MSP Management<ul><li>Oversee daily help desk operations and ticket queues.</li><li>Monitor SLAs and ensure timely resolution.</li><li>Determine which issues should be handled internally vs. by the MSP.</li><li>Serve as the escalation point for complex issues.</li><li>Hold the MSP accountable for service quality and resolution times.</li><li>Lead recurring MSP operational reviews.</li><li>Increase the number of tickets efficiently handled by the MSP.</li></ul>Customer Service & Service Improvement<ul><li>Build strong relationships with employees across the organization.</li><li>Deliver excellent customer service and communicate effectively during outages.</li><li>Analyze ticket trends and recurring issues to identify process improvements and automation opportunities.</li><li>Develop support standards and procedures.</li><li>Reduce ticket volume, backlog, and aging while improving first-contact resolution.</li></ul>Documentation & Knowledge Management<ul><li>Develop and maintain SOPs, troubleshooting guides, knowledge base articles, and technical runbooks.</li><li>Document onboarding, offboarding, hardware deployment, software provisioning, account management, and common support procedures.</li><li>Ensure processes are consistently followed by internal IT staff and the MSP.</li><li>Partner with infrastructure, security, and application teams on operational documentation.</li><li>Audit MSP documentation and ensure critical IT knowledge remains within the organization.</li><li>Support business continuity and disaster recovery through operational runbooks.IT Client Services & Help Desk Lead</li></ul>
2026-10-16T00:00:00Z

Technical Support Analyst

Anoka, MN
onsite
Temporary / Contract
25 - 27.63 USD / Hourly
Our client is seeking an IT Manufacturing Support Specialist to support end users and technology systems at its Anoka facility. This individual will serve as a key member of the IT support team, providing technical troubleshooting, device management, and infrastructure support in a manufacturing environment.Responsibilities<ul><li>Provide onsite and remote technical support for end users in a manufacturing environment.</li><li>Troubleshoot and resolve hardware, software, operating system, mobile device, and networking issues.</li><li>Diagnose and resolve issues related to Windows 10/11, Microsoft 365, iOS devices, and enterprise applications.</li><li>Manage incidents and service requests through successful resolution while meeting service level agreements (SLAs).</li><li>Escalate complex technical issues to senior team members as needed.</li><li>Support device deployment, imaging, and provisioning activities, including PXE boot and SCCM processes.</li><li>Assist with network equipment deployments, infrastructure changes, and connectivity troubleshooting.</li><li>Maintain accurate documentation of support activities, resolutions, and IT asset inventory.</li><li>Create and update knowledge base documentation to improve support efficiency.</li><li>Collaborate with IT leadership and peers to support operational and project-based initiatives.</li><li>Participate in an on-call rotation and provide after-hours support when necessary.</li></ul>Schedule: Onsite | Monday-Thursday, 6:00 AM-4:30 PMTraining: Approximately two weeks, Monday-Friday, 8:00 AM-4:30 PM Interested candidates should contact Sally Lander at 612.249.0254 or submit resumes to sally.lander@roberthalf(.com).
2026-10-14T00:00:00Z

IT Support Analyst

Pleasanton, CA
onsite
Temporary to Hire
35 - 38 USD / Hourly
We are looking for a IT Support Analyst to support employees with day-to-day technical issues in California. This IT Support Analyst contract opportunity has the potential to become permanent and is ideal for someone who enjoys combining hands-on desktop support with responsive service desk assistance across both remote and onsite environments. In this IT Support Analyst role, you will help maintain end-user systems, resolve incidents efficiently, and provide guidance on workplace technology and security best practices. This IT Support Analyst is on onsite role out of Pleasanton. Responsibilities:• Deliver first- and second-level technical support for end users, resolving incidents through desk-side assistance as well as remote troubleshooting.• Set up, deploy, maintain, and repair desktops, laptops, and related equipment for office and workstation use.• Administer and support Windows 10 devices and provide limited assistance for iOS-based hardware.• Troubleshoot hardware issues, software errors, and connectivity problems to restore user productivity quickly.• Support core business applications and collaboration platforms, including Microsoft 365, Teams, Zoom, Outlook, Word, Excel, and PowerPoint.• Install, configure, and maintain endpoint protection and backup tools across desktop and laptop environments.• Assist with Active Directory tasks such as account setup, password resets, and basic user access support while helping monitor and triage incoming tickets.• Configure new user devices and peripherals, including computers, printers, and remote access tools such as Citrix and related solutions.• Track and update inventory records for IT assets as equipment is received, assigned, relocated, or replaced within the office.• Provide end-user instruction on software usage, security awareness, and effective computing practices while following organizational safety and security standards.
2026-09-24T00:00:00Z

IT Support Analyst

Pittsburgh, PA
onsite
Permanent / Full Time
52000 - 54080 USD / Yearly
Our client, a well-established Pittsburgh-area technology services organization, is seeking a hands-on IT Support Specialist to join their growing technology team and provide technical support to end users and assist with day-to-day IT operations. This role serves as a key resource for resolving hardware, software, network, and user support issues while helping maintain a reliable and secure technology environment. The ideal candidate will have a strong customer-service mindset, excellent troubleshooting skills, and experience supporting Windows-based environments. Location: Blawnox, PAEmployment Type: Permanent Hire Status: Full-TimeSchedule: Monday-Friday | Standard Business HoursCompensation: $26/hourWork Environment: Primarily On-Site with Occasional Local Travel (Zelieniople and Meadville locations) Responsibilities:<ul><li>Provide first-level technical support for hardware, software, networking, and end-user issues</li><li>Manage support requests from intake through resolution</li><li>Troubleshoot desktops, laptops, printers, mobile devices, and peripheral equipment</li><li>Install, configure, and maintain workstation hardware and software</li><li>Support user account administration, password resets, and access management</li><li>Assist with Microsoft 365 administration and end-user support</li><li>Perform basic server administration and infrastructure support tasks</li><li>Document support requests, resolutions, and technical procedures</li><li>Maintain technology asset records and assist with equipment deployment</li><li>Train and support users on technology best practices</li><li>Coordinate with third-party vendors to resolve technical issues</li><li>Travel occasionally between local sites to provide hands-on support</li><li>Participate in an after-hours on-call rotation as required</li></ul>
2026-10-13T00:00:00Z

IT Support Analyst

Burnsville, MN
onsite
Temporary to Hire
27.7115 - 32.087 USD / Hourly
We are looking for an IT Support Analyst to join our team. This position supports employees with day-to-day technology needs, helping keep workstations, software, and connected systems operating effectively. The role is well suited for someone who enjoys troubleshooting technical issues, assisting end users, and contributing to reliable IT operations across the organization. Responsibilities:• Create and maintain user accounts, profile settings, and access credentials while assisting employees with login and password-related issues.• Investigate hardware, software, and connectivity problems, identify root causes, and walk users through practical solutions.• Configure desktops, laptops, peripherals, and related devices, including new installations, replacements, and system upgrades.• Deliver hands-on support and user guidance to help employees work effectively with business applications and computer equipment.• Manage data access settings and support secure storage, backup, and recovery practices to protect information integrity.• Assess system performance and day-to-day IT operations, then recommend improvements that strengthen efficiency and usability.• Participate in validation activities for software updates, patches, and vendor changes before broader deployment.• Help improve service desk workflows, documentation, and support procedures in partnership with leadership.• Track, organize, and maintain technology inventory to support asset management and equipment readiness.• Perform basic maintenance and support for network-connected equipment such as switches, routers, servers, and storage devices.
2026-10-16T00:00:00Z

Tier I Help Desk

Bedford, MA
onsite
Temporary to Hire
28 - 31 USD / Hourly
We are looking for a Tier I Help Desk specialist to deliver frontline technical support for employees in both office and manufacturing settings. This contract opportunity with potential for a permanent role is ideal for someone who enjoys solving everyday technology issues, assisting users with a wide range of devices and applications, and keeping support operations organized. The person in this role will handle incoming service requests, prepare equipment for new employees, and contribute to the reliability of core workplace systems. Responsibilities: • Respond to day-to-day support requests for desktops, laptops, mobile devices, printers, and standard business software used across the organization. • Diagnose and resolve user issues involving Windows 11 and Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint. • Monitor, update, and close service tickets in a help desk platform such as NinjaOne or a comparable system while maintaining clear support documentation. • Prepare and deploy workstations, user profiles, and related equipment for new employees to ensure a smooth onboarding experience. • Administer user access through Active Directory and Microsoft 365 by creating accounts, adjusting permissions, and supporting access needs. • Investigate and correct basic connectivity problems involving Wi-Fi, printers, and other general network-related issues. • Provide support for iOS and Android devices, including setup, troubleshooting, and user guidance. • Assist employees with business and manufacturing applications, including tools such as Epicor Kinetic and FactoryLogix when needed. • Help maintain endpoint protection, track IT assets, support software installations and hardware refresh efforts, and contribute to broader IT initiatives.
2026-10-14T00:00:00Z

Desktop Support /Service Desk Analyst Cloud IT Support - FTE

Des Moines, IA
onsite
Permanent / Full Time
65000 - 75000 USD / Yearly
TITLE: CLOUD IT SUPPORT SPECIALIST – TIER 1 – 3 - WORK EASTERN TIME ZONE HOURS. IMMEDIATE HIRE! IMMEDIATE INTERVIEW!LOCATION: 100% REMOTE OR HYBRID MUST BE A US CITIZEN / GREEN CARD HOLDER – NO H1B visa, No F1 No OPT status.Direct Hire PERM up to $75K PLUS OVERTIME + BENEFITS!At least 2 years of PROFESSIONAL experience. College experience only won’t be considered.PERKS: Company is migrating to the CLOUD! HUGE OPPORTUNITY TO GAIN CLOUD EXPERIENCEDo you love helping others & solving tech challenges?Are you an IT Support Analyst who thrives on delivering exceptional IT support?We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a Mid company focused on Help Desk, Break/Fix, & Desktop Support!WHITE GLOVE EXECUTIVE LEVEL EXPERIENCEMUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!Azure, Intune, M365/ O365Only apply if you have positive attitudes, strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!What You Will Do:Your day-to-day will include:<ul><li>Tier 1 – Tier 3, + Desktop Support, hand holding a User Base in a small 3 person team as primary Help Desk Support</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>MUST HAVE GOOGLE WORKSPACE EXPERIENE !!</li><li>Cloud, Intune, AutoPilot, M365 / O365 / Active Directory</li><li>Mac & Windows Support</li><li>Google Workspace experience is REQUIRED</li><li>Laptop Imaging & Automation! Volume laptop rollouts</li><li>Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support</li><li>Ticketing Management System experience</li><li>Resolving High Volume of tickets</li><li>Hybrid Active Directory: Password resets, account unlocks, access management</li></ul>Must-Haves<ul><li>1+ year professional experience</li><li>MUST HAVE ULTRA SHARP PROFESSIONAL COMMUNICATION!</li><li>Tier 1 – Tier 3 Help Desk experience</li><li>Google Workspace - Google Platform support experience</li><li>Solid Hardware & Software troubleshooting skills</li><li>Citrix</li><li>M365 & Azure</li></ul>Soft Skills That Make You Stand Apart<ul><li>A problem-solver with a can-do attitude</li><li>PROFESSIONAL COMMUNICATION SKILLS !!</li></ul>If you're excited to troubleshoot, and expand your IT Support skills with a prestigious company, don't wait—apply today.This is a full-time salaried Cloud Help Desk Specialist PERM up to $75K PLUS bonus + BENEFITS!For immediate & confidential consideration for IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. My DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY.
2026-10-06T00:00:00Z

Software Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles. Responsibilities: • Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance. • Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly. • Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows. • Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times. • Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases. • Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience. • Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
2026-10-16T00:00:00Z

Desktop Support Technician

Fort Lauderdale, FL
onsite
Temporary / Contract
20 - 24 USD / Hourly
We are seeking a Desktop Support Technician to support workstation imaging, new hire setup, and Windows 11 deployment activities. This role will be responsible for preparing and configuring desktop and laptop systems, performing device imaging, setting up user workstations, and providing hands-on technical support to ensure a smooth end-user experience.Key Responsibilities<ul><li>Perform desktop and laptop imaging, configuration, and deployment for new and existing users</li><li>Set up workstations, including hardware installation, peripheral connections, and basic network connectivity</li><li>Support Windows 11 installation, upgrades, configuration, and troubleshooting</li><li>Install and configure standard business applications, security tools, and system updates</li><li>Troubleshoot hardware, software, and operating system issues for desktops, laptops, printers, and related devices</li><li>Provide onsite and remote support for end users with a strong customer service focus</li><li>Maintain asset tracking, deployment records, and technical documentation</li><li>Assist with moves, adds, changes, and workstation refresh projects</li><li>Escalate complex technical issues as needed and collaborate with other IT team members to resolve incidents efficiently</li></ul>
2026-10-16T00:00:00Z

Desktop Support Technician

Delray Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We’re looking for a Desktop Support Technician who enjoys helping people, solving technical issues, and making sure employees have the tools they need to be successful. In this role, you’ll support day-to-day desktop operations, including imaging devices, setting up workstations, deploying Windows 11, and assisting users with hardware, software, and mobile device support.This is a great opportunity for someone who likes hands-on IT support, has strong customer service skills, and is comfortable supporting users in a fast-paced environment.What You’ll Be Doing<ul><li>Image, configure, and deploy desktops and laptops for new hires and existing employees</li><li>Set up workstations, including monitors, docking stations, peripherals, and connectivity</li><li>Install, configure, and troubleshoot Windows 11 devices</li><li>Provide support for Office 365 applications, including Outlook, Teams, and other common tools</li><li>Create, update, and manage user accounts and permissions in Active Directory</li><li>Support Microsoft Intune for mobile device management, device enrollment, and basic policy support</li><li>Assist with mobile device setup and troubleshooting for company-issued phones and tablets</li><li>Set up and support conference room technology, including displays, audio/video equipment, and meeting platforms</li><li>Troubleshoot desktop, laptop, printer, software, and peripheral issues</li><li>Provide both onsite and remote support with a strong focus on customer service</li><li>Maintain asset inventory, deployment records, and support documentation</li><li>Help with workstation refreshes, office moves, and other IT support projects as needed</li></ul>
2026-10-16T00:00:00Z

IT Desktop Support Technician

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an IT Desktop Support Technician to provide hands-on technical assistance for end users in Reading, Pennsylvania. This Long-term Contract position is ideal for someone who enjoys resolving hardware, software, and workplace technology issues while delivering dependable day-to-day support. The person in this role will help maintain a productive desktop environment, respond to service needs efficiently, and contribute to a smooth user experience across the organization. Responsibilities: • Provide in-person and remote support for desktops, laptops, mobile devices, printers, and common workplace applications. • Diagnose technical issues, identify root causes, and complete timely resolutions to minimize disruption for employees. • Set up, configure, deploy, and refresh end-user equipment while ensuring systems are ready for business use. • Track incidents, service requests, and completed work accurately to support clear communication and measurable deliverables. • Collaborate with internal teams to support testing activities, including A/B testing efforts related to user-facing technology changes. • Assist with onboarding and offboarding tasks by preparing devices, managing access needs, and recovering equipment when required. • Perform deskside support for users who need hands-on troubleshooting, software installation, or device connectivity assistance. • Follow established support procedures and contribute ideas that improve service quality and the overall support experience.
2026-10-15T00:00:00Z

Desktop Support Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are hiring a Desktop Support Engineer to support users, devices, and endpoint technologies in a Microsoft-focused environment. This role is ideal for someone with strong troubleshooting skills and experience managing devices through Microsoft Intune.Responsibilities<ul><li>Provide Tier 1 and Tier 2 support for end users</li><li>Deploy, configure, and maintain Windows laptops and desktops</li><li>Manage devices using Microsoft Intune</li><li>Support software installations, upgrades, and patching</li><li>Troubleshoot hardware, software, networking, and printing issues</li><li>Configure and support Microsoft 365 applications</li><li>Maintain accurate documentation and asset inventory</li><li>Assist with onboarding and offboarding processes</li><li>Support endpoint security initiatives</li></ul>
2026-10-16T00:00:00Z

L1 Help Desk Technician

Fort Washington, PA
onsite
Temporary to Hire
20.9 - 24.2 USD / Hourly
We are looking for an L1 Help Desk Technician to provide dependable front-line technical support for both onsite employees and a large remote workforce in Pennsylvania. This contract position is ideal for someone who enjoys resolving everyday IT issues, supporting end users directly, and working in a Microsoft-centered environment. The role combines hands-on desktop support with remote assistance, ticket management, and routine device setup while helping maintain a smooth day-to-day technology experience across the organization. Responsibilities: • Deliver first-level technical assistance to employees working in the office as well as staff connecting remotely from other locations. • Manage incoming support requests through the ticketing queue, document issues accurately, and move cases forward to resolution in a timely manner. • Troubleshoot Windows-based hardware and software problems, including common break/fix incidents affecting desktops, laptops, and user accounts. • Provide direct one-on-one support through chat, remote access tools, and occasional phone interaction to address user concerns efficiently. • Prepare and configure end-user devices for deployment, ensuring systems are ready for business use. • Perform routine checks on key office technology and infrastructure at the beginning and end of the workday to help identify issues early. • Support a Dell-based workstation environment and assist users with Microsoft platform-related questions and technical problems. • Collaborate closely with the onsite team to extend coverage and reduce support delays for employees needing immediate assistance.
2026-10-15T00:00:00Z

IT Analyst

Fountain Valley, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
Robert Half is seeking an experienced IT Analyst to support approximately 300 employees across seven locations in an all-Windows environment consisting of roughly 350 computers. This is a hands-on, support-focused role with a strong emphasis on Microsoft Intune, endpoint management, desktop support, and help desk operations. <ul><li>Provision, configure, and deploy Windows desktops and computers using Microsoft Intune.</li><li>Package, configure, test, and deploy applications through Intune.</li><li>Create, configure, and maintain Intune device policies and endpoint management settings.</li><li>Deploy and manage printers across user devices through Intune.</li><li>Administer mobile device management (MDM), including device enrollment, configuration, and policy enforcement.</li><li>Troubleshoot hardware, software, operating system, application, and endpoint-related issues.</li><li>Respond to service tickets, prioritize requests, and work efficiently to reduce an existing backlog of 100+ tickets.</li></ul>
2026-10-09T00:00:00Z

Oracle HCM Help Desk Configuration

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-10-15T00:00:00Z

Workday System Analyst

New York, NY
remote
Temporary to Hire
76 - 88 USD / Hourly
We are looking for a Workday System Analyst to join a team on a contract-to-permanent basis. In this role, you will connect HR operational needs with Workday system capabilities by translating business priorities into clear technical and process solutions. This position is ideal for someone who enjoys improving workflows, organizing requirements, and helping stakeholders navigate system enhancements with confidence. Responsibilities: • Manage incoming support requests and enhancement submissions, assess urgency and impact, and direct items to the appropriate technical resources. • Partner with HR and business stakeholders to gather needs, define functional expectations, and create clear user stories, workflow diagrams, and acceptance standards. • Evaluate end-to-end HR processes such as onboarding, payroll, benefits enrollment, and recruiting to identify opportunities for better efficiency and stronger system alignment. • Lead coordination of testing activities for updates and releases by preparing test scenarios, organizing data needs, monitoring execution, and confirming completion with stakeholders. • Monitor service levels, recurring ticket patterns, and issue history to uncover root causes and recommend long-term corrective actions. • Create and maintain process guides, training content, and knowledge base materials that support consistent team execution and user adoption. • Contribute to reporting, operational metrics, and continuous improvement efforts, including the use of AI-supported approaches for intake and documentation. • Work closely with technical and functional teams to ensure requested changes are well understood, properly prioritized, and delivered with quality.
2026-10-16T00:00:00Z

EDI Analyst

San Antonio, TX
onsite
Temporary to Hire
35 - 45 USD / Hourly
We are looking for an experienced EDI Analyst to join our team in San Antonio, Texas. If you have a strong background in EDI operations and enjoy resolving technical challenges, we encourage you to apply. Responsibilities:• Monitor and maintain healthcare transactions in a production environment to ensure smooth operations.• Audit, track, and reconcile inbound and outbound files to verify accuracy and completeness.• Encrypt healthcare data during transmission and manage secure delivery processes.• Configure and oversee accounts for internal use and external trading partners.• Investigate and resolve issues related to transmission failures and missing acknowledgments.• Collaborate with audit, IT, and business teams to address and resolve data-related concerns.• Write and maintain scripts or automations to streamline workflows and enhance efficiency.
2026-10-14T00:00:00Z

Application Support Analyst

Tallahassee, FL
onsite
Temporary / Contract
35 - 40 USD / Hourly
We are looking for an experienced Application Support Analyst to support a high-visibility production environment in Tallahassee, Florida. This Long-term Contract opportunity is ideal for someone who can balance technical troubleshooting with responsive customer service while helping users navigate issues efficiently. In this role, you will partner with internal teams and external vendors to investigate incidents, maintain accurate support records, and contribute to stable system performance across a large user community. Responsibilities:• Manage incoming support requests by evaluating reported issues, organizing ticket queues, and directing incidents to the appropriate resources.• Work closely with end users to collect complete issue details, confirm business impact, and ensure problem reports are clearly documented.• Perform Tier 1 and Tier 2 troubleshooting for application, software, and basic hardware-related concerns using established support practices.• Address routine incidents through documented resolutions and escalate more complex defects to vendors or specialized technical teams as needed.• Oversee ticket progress from initial intake through closure, following service level expectations and keeping stakeholders informed of status updates.• Maintain thorough records within the incident management system to support traceability, audit readiness, and knowledge sharing.• Create and refine knowledge articles, support documentation, and standard operating procedures to improve consistency in issue resolution.• Identify recurring support patterns, prepare trend reports, and recommend process improvements that reduce repeat incidents and improve production stability.• Assist with release support activities, including validation efforts, production readiness checks, and post-implementation follow-up after deployments.
2026-10-05T00:00:00Z

Data Migration Analyst

Portland, OR
onsite
Temporary / Contract
38 - 45 USD / Hourly
Our client is seeking a Data Migration Analyst to support a critical migration from ADP to Workday. This is a hands-on role focused on extracting, transforming, validating, and loading financial data into Workday during a large-scale system implementation. The ideal candidate will bring a strong finance background, advanced Excel skills, and experience supporting ERP or Workday data migrations. Key Responsibilities<ul><li>Extract, clean, and transform financial data from ADP and related sources into Workday migration templates.</li><li>Perform data mapping and validation</li><li>Manipulate downloaded data to fit established migration templates for upload into Workday.</li><li>Participate in data migration testing, user acceptance testing (UAT), and issue resolution.</li><li>Identify data discrepancies, troubleshoot errors, and escalate concerns to the finance team.</li><li>Support ongoing data load activities beginning in November and continuing throughout the implementation, likely through April 2027.</li></ul>
2026-10-16T00:00:00Z

Senior Desktop Support Engineer

White Plains, NY
onsite
Permanent / Full Time
105000 - 110000 USD / Yearly
• Engineer and support Windows desktop and laptop environments. • Design, deploy, and manage application deployments. • Administer Microsoft Intune while supporting the organization's migration from SCCM. • Support Citrix Cloud VDI, including image management, connectors, troubleshooting, rollbacks, and desktop optimization. • Troubleshoot complex desktop and endpoint issues escalated from Service Desk. • Develop scripts and automation to improve desktop administration. • Create and maintain technical documentation and standards. • Support endpoint security initiatives, including enterprise antivirus/Defender deployments. • Work closely with Infrastructure engineers supporting the backend server environment. • Participate in an on-call rotation (approximately one Sunday every four weeks, with following Friday off for a long weekend!). What we understand ideal experience should be • Windows Desktop Engineering • Microsoft Intune & SCCM (migration experience preferred) • Citrix Cloud / Virtual Desktop Infrastructure (VDI) • Windows image management • Scripting (PowerShell preferred) • Application packaging and deployment • Endpoint security / Microsoft Defender • Nutanix virtualization familiarity • Dell enterprise laptop environments • Strong documentation and troubleshooting skills
2026-10-02T00:00:00Z

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