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191 results for Helpdesk Analyst jobs

Desktop Support Technician

Wilmington, OH
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
We are looking for a Desktop Support Technician to provide reliable technical assistance for end users and workplace technology in Washington Court House, Ohio. This position supports daily desktop operations, resolves hardware and software issues, and helps employees stay productive across office and production environments. The ideal candidate brings hands-on troubleshooting experience, strong customer service skills, and the ability to manage equipment setup, training, and ongoing technical support. Responsibilities: • Provide day-to-day technical support for desktop operating systems, business applications, and end-user computing tools across the site. • Set up, image, configure, and deploy desktop and laptop computers for new and existing employees. • Respond to help desk requests by diagnosing issues, resolving user problems, and escalating more complex incidents when needed. • Assist with video conferencing technology by preparing equipment, troubleshooting connectivity issues, and supporting meetings as required. • Repair and maintain end-user hardware such as PCs, laptops, scales, thermal printers, and handheld scanning devices. • Track hardware assets and software licensing information to ensure records remain current and accurate. • Deliver onboarding instruction for employees receiving network access for the first time and provide follow-up training to support continued system use. • Maintain and troubleshoot the production labeling environment, including issue resolution, system updates, and preventative support activities.
2026-06-29T00:00:00Z

L2 IT Helpdesk Engineer

New York, NY
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
We are looking for an experienced L2 IT Helpdesk Engineer to provide advanced technical support for users and client environments in New York, New York. This role focuses on resolving complex issues across desktops, networks, cloud services, and endpoint platforms while ensuring a high standard of service. The ideal candidate is comfortable balancing hands-on troubleshooting, documentation, and collaboration with both entry-level support staff and senior engineering teams. Responsibilities: • Act as the main point of escalation for issues that move beyond first-line support, driving problems through to resolution with clear updates to stakeholders. • Diagnose and fix complex technical incidents affecting workstations, connectivity, Microsoft cloud services, and remote support environments. • Investigate recurring problems to identify underlying causes and recommend practical improvements that reduce repeat service interruptions. • Oversee support ticket activity to maintain response commitments, prioritize urgent needs, and keep users informed throughout the resolution process. • Deliver technical assistance to clients through remote sessions and onsite visits in New York, New York as needed. • Support and administer Microsoft 365 applications and services, including collaboration, email, file sharing, and productivity tools. • Troubleshoot Windows operating systems, Windows Server platforms, and core infrastructure components in mixed on-premises and cloud-connected environments. • Assist with Azure administration, hybrid identity functions, endpoint management through Intune, and Windows Autopilot device provisioning. • Contribute to backup operations, virtualization support, security remediation efforts, and the maintenance of accurate technical documentation. • Partner with senior engineers on escalated cases and project work while helping coach Level 1 team members through day-to-day technical challenges.
2026-06-22T00:00:00Z

Desktop Support Specialist

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Desktop Support Specialist with hands-on experience supporting Microsoft environments and managing devices through Microsoft Intune. This role will be responsible for providing technical support to end users, troubleshooting hardware and software issues, managing endpoint devices, and ensuring a seamless technology experience across the organization.Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 desktop support for hardware, software, and network-related issues</li><li>Deploy, configure, and manage Windows devices using Microsoft Intune</li><li>Troubleshoot and resolve issues related to laptops, desktops, printers, mobile devices, and peripherals</li><li>Enroll and manage devices through Intune and Microsoft Endpoint Manager</li><li>Support Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint</li><li>Configure and enforce security policies, compliance settings, and device management policies</li><li>Perform software installations, upgrades, and patch management</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures</li><li>Assist with user onboarding, offboarding, and account management</li><li>Escalate complex issues to senior IT staff when necessary</li><li>Track and resolve support requests through a ticketing system while meeting established SLAs</li></ul>
2026-06-29T00:00:00Z

Desktop Support Specialist

Tampa, FL
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Desktop Support Specialist to deliver both remote and on-site technical support for clients across Tampa, Florida. This contract-to-permanent position is ideal for a hands-on IT specialist who can resolve complex issues, communicate clearly with users, and build confidence as a dependable technical resource. The role supports a wide range of Microsoft environments, endpoint technologies, and network infrastructure while contributing to project work and day-to-day service excellence. Responsibilities: • Provide technical assistance for desktops, servers, and network-connected systems through both remote troubleshooting and in-person support. • Maintain and support client infrastructure, including switches, routers, firewalls, backup platforms, and other business-critical equipment. • Administer Microsoft-based environments across on-premises and cloud platforms, including server technologies, Microsoft 365, and Azure-integrated solutions. • Take part in technical initiatives and, when needed, guide project activities to ensure smooth execution and reliable outcomes. • Escalate and resolve advanced support issues while working closely with colleagues to share knowledge and improve service delivery. • Educate end users on effective use of computers, business applications, servers, and shared network resources. • Contribute recommendations that help strengthen service offerings, support processes, and overall client experience. • Handle occasional physical setup and movement of IT hardware such as computers, peripherals, and boxed equipment.
2026-07-08T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a customer-focused Technical Help Desk I specialist to support service operations in Illinois. This Long-term Contract position combines technical troubleshooting, customer communication, and cross-functional collaboration to help resolve product and equipment-related questions efficiently. The role is well suited for someone who can interpret technical information, manage multiple priorities, and deliver clear support in a fast-paced environment. Responsibilities: • Respond to customer inquiries involving equipment parts, warranty matters, and pricing details while providing accurate and timely information. • Offer technical support to internal stakeholders, including product marketing, research and development, and commercialization teams within assigned areas of technology. • Partner with higher-tier support staff to investigate and resolve more complex issues that require escalation. • Contribute to team performance objectives by tracking results, supporting service metrics, and helping maintain consistent support quality. • Review technical information, product specifications, and related documentation to assist with troubleshooting and issue resolution. • Use business systems and spreadsheets to document cases, organize information, and monitor support activity effectively. • Manage incoming support needs across multiple requests while maintaining attention to detail and meeting expected deadlines.
2026-07-01T00:00:00Z

Technical Help Desk I (US)

Naperville, IL
onsite
Temporary / Contract
21 - 21 USD / Hourly
We are looking for a detail-oriented Technical Help Desk I team member to join a long-term contract opportunity supporting customers and internal stakeholders in Naperville, Illinois. This hybrid role works Monday through Friday and focuses on delivering responsive technical assistance, resolving product and parts-related questions, and partnering with cross-functional teams to address more complex issues. The ideal candidate brings strong communication skills, sound technical judgment, and the ability to stay organized while managing multiple priorities in a fast-paced support environment. Responsibilities: • Respond to customer inquiries related to pricing, warranty coverage, and equipment parts with accurate and timely information. • Provide frontline technical support by troubleshooting issues and guiding users toward effective solutions. • Partner with product marketing, research and development, and commercialization teams to share technical insight within assigned subject areas. • Work closely with Level 2 support teams to coordinate the resolution of escalated cases and ensure proper follow-through. • Track service activity, maintain support records, and contribute to reporting that measures team performance and service trends. • Use internal systems and office tools to document requests, review data, and support daily help desk operations. • Balance multiple service needs at once while maintaining accuracy, professionalism, and a customer-focused approach. • Contribute to team goals by supporting operational priorities and helping maintain consistent service standards.
2026-07-01T00:00:00Z

Desktop Support Engineer

New York, NY
onsite
Temporary / Contract
39.5865 - 45.837 USD / Hourly
We are looking for a Desktop Support Engineer to provide hands-on technical support for end users in a fast-paced investment banking environment in New York, New York. This Long-term Contract position focuses on resolving desktop, operating system, and account access issues while delivering responsive service through an organized support process. The ideal candidate will combine strong troubleshooting ability with a customer-focused approach and experience supporting Microsoft-based workplace technology. Responsibilities: • Provide day-to-day desktop and help desk support for employees, diagnosing and resolving hardware, software, and operating system issues. • Manage user account administration tasks in Active Directory, including access updates, password assistance, and basic permission changes. • Respond to service desk requests in a timely manner, document issue details clearly, and follow tickets through to completion. • Support Windows 10 and other Microsoft Windows environments by identifying root causes and applying effective fixes. • Troubleshoot common end-user problems involving workstations, peripherals, connectivity, and standard business applications. • Escalate more complex technical issues when needed while maintaining clear communication with users and internal support teams. • Contribute to a consistent support experience by tracking recurring problems and sharing practical solutions with the team.
2026-06-30T00:00:00Z

Deskside Support Technician (Tier II)

Washington, DC
onsite
Temporary / Contract
33 - 38 USD / Hourly
Deskside Support Technician II – Public TrustLocation: Washington, DCWork Arrangement: Onsite – 5 days per weekClearance Requirement: Active Public Trust required (Secret Clearance highly desired) Position OverviewWe are seeking a customer-focused Deskside Support Technician II to provide hands-on technical support within a large enterprise IT environment supporting federal operations in Washington, DC. This role supports end users across multiple office locations and requires strong troubleshooting skills, professionalism, and the ability to operate independently in a fast-paced support environment.The ideal candidate brings prior experience delivering Tier II support in Windows-based enterprise environments, with strong communication skills and a service-oriented mindset. This role includes direct interaction with end users, senior leadership offices, and cross-functional IT teams while supporting mission-critical systems and maintaining high service standards. Key ResponsibilitiesDeskside Support & Troubleshooting<ul><li>Provide onsite Tier II deskside support for end-user incidents and service requests</li><li>Troubleshoot and resolve issues involving:</li><li>Windows desktops and laptops</li><li>Microsoft Office applications</li><li>Outlook and Exchange</li><li>Printers and peripherals</li><li>Perform hardware break/fix activities including replacement of failed components such as hard drives and batteries</li></ul>Endpoint & Software Support<ul><li>Install and support specialty applications not packaged within SCCM</li><li>Remove devices from the network in accordance with security directives</li><li>Support printer troubleshooting, toner replacement, and device maintenance</li></ul>Customer Service & Ticket Management<ul><li>Maintain accurate updates within the ITSM ticketing system</li><li>Prioritize incidents based on SLA requirements and customer impact</li><li>Deliver high-touch “white glove” support for senior leadership offices</li><li>Provide timely, professional communication throughout issue resolution</li></ul>Operational Support<ul><li>Support users across multiple buildings within Washington, DC</li><li>Collaborate with service desk and infrastructure teams to resolve escalated issues</li><li>Participate in occasional after-hours support activities when required</li></ul>
2026-06-15T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-07-08T00:00:00Z

ServiceNow Analyst

Cleveland, OH
remote
Temporary / Contract
50 - 53 USD / Hourly
Job Title: Business Systems Consultant III ServiceNow HRSD Configuration AnalystLocation: RemoteSchedule: Monday through Friday, 8:00 AM to 5:00 PM ESTType: Long Term ContractPay: AVAILABLE ON W2 Position SummaryWe are seeking a senior Business Systems Consultant with strong ServiceNow HR Service Delivery experience to support a growing HR technology team. This role will lead business system improvements, platform enhancements, and application support initiatives while serving as a subject matter expert between HR, business stakeholders, vendors, and IT teams.This position focuses on ServiceNow configuration and administration rather than custom development. The successful candidate will provide expertise in HRSD applications, support system projects, gather requirements, coordinate testing efforts, and help drive process improvements across the platform.Key Responsibilities<ul><li>Lead or support complex system enhancement and implementation projects.</li><li>Gather, analyze, and document business requirements and translate them into system solutions.</li><li>Serve as a subject matter expert for ServiceNow HR Service Delivery applications, including HR Case Management, Employee Relations, Employee Center, Journey Management, Knowledge Management, and HR Integrations.</li><li>Configure ServiceNow solutions through field creation, form updates, workflow configuration, Flow Designer, Workflow Studio, and access control management.</li><li>Support service requests, production issues, defects, and change requests.</li><li>Develop project documentation, timelines, estimates, implementation plans, and status communications.</li><li>Conduct stakeholder meetings and present recommendations to business and IT leadership.</li><li>Perform fit gap analysis and evaluate solution options.</li><li>Coordinate testing activities, test plans, test scripts, defect resolution, and deployment support.</li><li>Monitor and coordinate issue resolution and escalate concerns when appropriate.</li><li>Create reports and dashboards to support business operations and decision making.</li><li>Maintain application environments and user access controls.</li><li>Support training, user adoption, and post implementation reviews.</li><li>Mentor team members and provide guidance on projects, processes, and best practices.</li><li>Research industry trends and recommend process improvements where appropriate.</li></ul>
2026-07-08T00:00:00Z

Technical Product Support Analyst

Clearwater, FL
onsite
Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-07-02T00:00:00Z

Oracle HCM Help Desk Configuration

Reading, PA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced Oracle HCM Help Desk Configuration specialist to support a long-term contract opportunity in Reading, Pennsylvania. This role focuses on shaping and optimizing an Oracle HCM Help Desk environment that strengthens HR service delivery, improves case handling, and creates a more efficient support experience for employees. The position will partner with HR, IT, and operational stakeholders to translate business needs into practical system solutions while promoting scalable, sustainable platform improvements. Responsibilities: • Collaborate with HR, IT, and cross-functional stakeholders to evaluate existing employee support processes and identify opportunities to improve service delivery through Oracle HCM Help Desk. • Facilitate discovery sessions to capture business needs, define workflow expectations, and convert operational goals into effective system designs. • Configure core Help Desk capabilities such as request classifications, work queues, assignment logic, alerts, service levels, role-based access, and knowledge resources. • Turn functional objectives into detailed configuration activities that support a reliable and scalable Oracle HCM solution. • Enhance platform performance by refining automation, strengthening self-service options, and improving reporting and overall user experience. • Participate in test planning, execution, issue resolution, deployment support, and stabilization activities following release or go-live events. • Prepare clear documentation covering process definitions, configuration choices, testing outcomes, and support guidance for ongoing system maintenance. • Act as the liaison between business users and technical teams to ensure the final solution aligns with organizational needs and established Oracle best practices.
2026-06-15T00:00:00Z

Data Reporting Analyst

Cleveland, OH
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Data Reporting Analyst to support critical HR-related data, reporting, and system operations for an organization based in Cleveland, Ohio. This Long-term Contract position offers the opportunity to work in a hybrid environment while helping maintain reliable data processes, reporting accuracy, and day-to-day system performance across multiple functional areas. The role is well suited for someone who combines strong analytical ability with hands-on experience in enterprise HR systems and can contribute to both operational support and process improvement. Responsibilities: • Oversee daily support activities for HR, payroll, benefits, student employment, and related data systems to help ensure consistent operations. • Investigate and resolve system and data issues across enterprise platforms, partnering with technical teams and business stakeholders as needed. • Coordinate testing efforts for updates, patches, and system enhancements to confirm functionality, accuracy, and compliance. • Administer user access, approval structures, and organizational security settings that affect HR and payroll processes. • Perform data validation, cleanup, reconciliation, and documentation activities to support accuracy across PeopleSoft, Workday, and connected systems. • Develop recurring and on-demand reports, including compliance-focused reporting and responses to formal data requests. • Analyze workflows, reporting structures, and system controls to identify opportunities for stronger efficiency and data quality. • Support activities related to system transition efforts by helping maintain clean data, reliable reporting, and documented processes across platforms.
2026-07-09T00:00:00Z

EDI Analyst

Holland, MI
onsite
Temporary / Contract
51.4615 - 59.587 USD / Hourly
We are looking for an experienced EDI Analyst to support business-critical electronic data interchange operations in Holland, Michigan. This Long-term Contract opportunity is ideal for a senior-level candidate who can work independently, provide technical guidance, and collaborate closely with leadership in an on-site environment. The role focuses on maintaining and improving EDI processes, translating business needs into technical solutions, and helping ensure reliable data exchange across partner and internal systems. Candidates with Microsoft Dynamics 365 exposure and experience in food manufacturing will be viewed favorably. Responsibilities: • Lead day-to-day EDI analysis and support activities, serving as a senior technical resource for issue resolution and process improvement. • Partner closely with management and cross-functional teams to define requirements, clarify data exchange needs, and recommend practical technical solutions. • Develop, review, and maintain technical specifications, mapping documentation, and process models to support accurate EDI transactions. • Monitor EDI workflows to identify errors, troubleshoot transaction problems, and drive timely resolution to minimize business disruption. • Support on-site collaboration with stakeholders to assess existing integrations and strengthen the reliability and efficiency of EDI operations. • Contribute expertise to ERP-related EDI work, including coordination with Microsoft Dynamics 365 environments where applicable. • Provide knowledgeable guidance on best practices for electronic data interchange design, testing, implementation, and ongoing support.
2026-06-25T00:00:00Z

EDI Analyst

Ontario, CA
onsite
Permanent / Full Time
125000 - 140000 USD / Yearly
We are looking for an EDI Analyst to support critical electronic data interchange operations for a retail environment in Ontario, California. This role focuses on maintaining transaction flow, resolving technical issues, and helping ensure reliable communication between internal teams, trading partners, and business systems. The ideal candidate brings strong analytical ability, comfort working with high-volume data, and a practical approach to documentation, testing, and process support. Responsibilities: • Oversee daily EDI transaction activity and help keep related processes running accurately and on schedule. • Investigate failed transmissions, mapping issues, translation problems, and interface errors to restore normal system performance. • Monitor EDI applications and connected workflows, addressing data quality concerns and escalating issues when needed. • Coordinate with business users, customers, vendors, and IT partners to support smooth information exchange across systems. • Execute testing and validation efforts for EDI updates, process changes, and routine quality checks. • Create and maintain clear process guides, operational documentation, status reporting, and support records. • Communicate system health, issue resolution progress, and project updates to IT leadership and relevant stakeholders. • Contribute to broader technical initiatives and provide assistance with additional departmental projects as assigned.
2026-07-06T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent / Full Time
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-07-02T00:00:00Z

Reporting Analyst

Chicago, IL
onsite
Permanent / Full Time
100000 - 115000 USD / Yearly
The salary range for this position is $100,000 - $115,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The Portfolio Data & Analytics team is responsible for ongoing portfolio company performance monitoring and analysis, FP&A and complex financial modeling, valuing the investment positions in each of the firm’s portfolio companies, and content creation and analysis supporting investor relations. The Reporting Assurance Analyst will play a critical role in ensuring the accuracy and integrity of all external investor communications, including LP emails, press releases, and quarterly investor presentations. This process entails building out supporting documentation that is easily traceable and orderly. While the primary focus will be on compliance and documentation for investor communications, the role will also support the broader functions of the Portfolio Data & Analytics team. Key Responsibilities: • Help prepare various presentations and supporting analyses for the firm’s most critical investor meetings, including the annual meeting, semi-annual advisory board meetings and investor conference calls• Ensure all external communications are accurate and compliant with regulatory standards• Develop and maintain detailed supporting documentation and tie-out work for investor communications• Collaborate with investment teams and senior leadership to verify data and content accuracy• Assist the Investor Relations team with fundraising and diligence requests from LPs and prospective LPs• Support the broader Portfolio Data & Analytics team ensure accuracy on various quarterly and ad hoc outputsOther responsibilities and opportunities: • Continually evaluate possible new technology solutions and propose process revisions to assist in data aggregation as the firm continues to expand portfolio investments in both number and complexity
2026-07-02T00:00:00Z

IT Desktop Technician

Ypsilanti, MI
onsite
Temporary to Hire
25 - 30 USD / Hourly
We are looking for an IT Desktop Technician to support daily technology needs for employees in Michigan. This contract opportunity is ideal for someone who enjoys resolving technical issues, assisting users in person and remotely, and helping maintain reliable desktop environments. The person in this role will contribute to end-user support, device deployment, and ongoing operational projects while delivering responsive and attentive service. Responsibilities: • Provide frontline technical support by responding to user inquiries, documenting issues in the ticketing system, and ensuring requests are tracked accurately from intake through resolution. • Diagnose and resolve desktop, software, and connectivity problems involving Windows systems, Microsoft Office applications, network access, and internally used business tools. • Set up and configure end-user equipment such as desktop computers, projectors, video conferencing devices, printers, and related peripherals to support day-to-day operations. • Prepare and deploy workstation hardware for internal use, including imaging devices, maintaining system builds, and updating asset records. • Support end-user learning by offering basic technical guidance and assisting with user education when new tools or processes are introduced. • Participate in assigned project work, including device migration efforts to Intune and troubleshooting issues that arise during implementation. • Perform repair and maintenance activities for PCs and printers to minimize downtime and keep equipment functioning properly. • Follow established procedures and service expectations while responding promptly to tickets, requests, and user communications. • Maintain an organized and safe work area and provide support outside standard business hours when evening or weekend coverage is needed.
2026-07-09T00:00:00Z

Data Security Analyst

Chicago, IL
onsite
Temporary / Contract
79.1635 - 91.663 USD / Hourly
We are looking for a Data Security Analyst to support and strengthen email and messaging security operations for a Contract position based in Chicago, Illinois. This role focuses on protecting the organization from phishing, malware, impersonation, and other email-borne threats while improving the reliability and security of mail delivery. The ideal candidate brings deep experience with Proofpoint, hybrid messaging environments, and user-focused security practices, along with the ability to communicate clearly across technical and non-technical teams. Responsibilities: • Investigate and resolve complex email security and delivery issues, including routing failures, encryption challenges, quarantine events, and user-reported security concerns. • Review dashboards, system logs, and alert activity to identify and respond to phishing attempts, malware incidents, spoofing, and impersonation threats. • Administer and optimize Proofpoint Essentials and related integrations to maintain strong protection across the messaging environment. • Configure and maintain email security controls, including encryption settings, policy rules, and quarantine management processes. • Lead initiatives involving Proofpoint enhancements, platform updates, and rollout of new security capabilities. • Develop clear guidance and training materials for IT teams and end users on secure email practices and available protection tools. • Support security awareness efforts by helping manage phishing simulation activities and user education programs. • Collaborate with broader security operations by connecting email security insights with SIEM platforms and other enterprise security tools where applicable.
2026-07-08T00:00:00Z

Sr. Service Desk

Los Angeles, CA
onsite
Temporary / Contract
35 - 37 USD / Hourly
We are seeking an experienced and dedicated Sr Service Desk specialist to join our client's team in Los Angeles, California. In this role, you will provide high-level remote support in a formal business environment, ensuring exceptional customer service and technical assistance to end users. This is a contract-to-permanent position, offering an excellent opportunity to showcase your skills and grow within a dynamic organization. This role is fully onsite in Los Angeles, CA. Responsibilities:• Deliver outstanding remote technical support to end users, addressing hardware, software, and connectivity issues promptly.• Maintain clear and attentive communication while assisting executives and other users with technical challenges.• Document all support activities thoroughly to ensure accurate tracking and resolution.• Collaborate with team members to identify and implement solutions for recurring technical issues.• Provide guidance and training to users on system functionalities and best practices.• Monitor and respond to service desk tickets within established timelines, ensuring efficient resolution.• Stay updated on current technologies to better support end users and improve service delivery.• Adhere to organizational policies and procedures while maintaining a high level of integrity.• Utilize remote access tools effectively to troubleshoot and resolve issues.• Support system changes or upgrades as needed, ensuring minimal disruption to operations.
2026-07-07T00:00:00Z

Security Analyst

Dallas, TX
onsite
Temporary / Contract
42 - 46 USD / Hourly
We are seeking a Security Analyst to support and strengthen our cybersecurity operations across a growing enterprise environment. This role will focus on monitoring, analyzing, and responding to security threats using Microsoft security technologies and endpoint protection platforms, including Microsoft Defender and SentinelOne. The ideal candidate has experience in threat detection, incident response, endpoint security, vulnerability management, and security operations in a mid-to-large enterprise setting. Key responsibilities:<ul><li>Monitor security alerts and events across endpoint, identity, email, cloud, and network security platforms</li><li>Investigate and respond to security incidents using tools such as Microsoft Defender, Microsoft Defender for Endpoint, Microsoft 365 Defender, Microsoft Sentinel, and SentinelOne</li><li>Perform triage, analysis, containment, eradication, and recovery activities for cybersecurity incidents</li><li>Review and tune alerting rules, detection logic, analytics, and response workflows to improve security operations effectiveness</li><li>Analyze suspicious activity, malware detections, phishing attempts, unauthorized access, and endpoint threats</li><li>Support the administration and optimization of Microsoft security tools, including policy configuration and dashboard/report review</li><li>Conduct vulnerability reviews and support remediation tracking with IT and system owners</li></ul>
2026-06-29T00:00:00Z

Security Analyst

Miami, FL
onsite
Temporary / Contract
30 - 40 USD / Hourly
We are seeking a detail-oriented and proactive Security Analyst to help protect and strengthen our organization’s security posture. In this role, you will monitor and respond to cybersecurity events, support detection engineering efforts, assist with access governance activities, and contribute to ongoing threat identification initiatives. The ideal candidate is comfortable working in a fast-paced environment, has strong analytical skills, and can operate effectively within a continuous operations model.**this role is remote with onsite once or twice a month Key Responsibilities<ul><li>Oversee and analyze security events and alerts generated through SIEM, SOAR, and cloud security platforms across AWS, Azure, and GCP.</li><li>Investigate, assess, and triage potential security incidents within a 24/7/365 on-call operational environment.</li><li>Assist in the upkeep, optimization, and fine-tuning of SIEM and SOAR detection content, including correlation rules and automated response playbooks.</li><li>Participate in proactive threat hunting activities by leveraging behavioral analytics, anomaly detection, and AI-enabled security tools.</li><li>Conduct periodic user access reviews and support IT General Controls (ITGC) compliance testing and related audit activities.</li></ul> <ul><li>Experience working with security monitoring and incident response tools, including SIEM and SOAR platforms.</li><li>Familiarity with cloud security monitoring in AWS, Azure, and GCP environments.</li><li>Understanding of incident investigation, alert triage, and response workflows.</li><li>Exposure to threat hunting methodologies and behavioral analytics tools.</li><li>Knowledge of identity and access management concepts, access review processes, and ITGC support.</li><li>Strong analytical, documentation, and communication skills.</li><li>Ability to work independently and collaboratively in a rotating or on-call environment.</li></ul>
2026-07-07T00:00:00Z

L3 Helpdesk Engineer / Systems Administrator

New York, NY
onsite
Permanent / Full Time
100000 - 130000 USD / Yearly
We are looking for an experienced L3 Helpdesk Engineer / Systems Administrator to provide senior-level technical support and infrastructure leadership. This role is ideal for a hands-on, detail-oriented individual who can resolve high-impact issues, strengthen core systems, and help shape reliable support practices across Microsoft, cloud, and virtualization environments. You will work across escalated incidents, strategic improvements, and project delivery while guiding entry-level team members and maintaining strong technical standards. Responsibilities: • Act as the highest technical escalation resource for challenging production incidents, driving issues through to resolution with urgency and precision. • Troubleshoot and resolve complex problems across cloud platforms, server infrastructure, identity services, endpoints, and business applications. • Conduct detailed root cause investigations and implement corrective actions that reduce recurring issues and improve service stability. • Architect, deploy, and support scalable IT solutions across Microsoft 365, Windows Server, Azure, and hybrid environments. • Oversee advanced technical initiatives for internal teams and clients, ensuring milestones, quality expectations, and operational readiness are met. • Transition newly introduced services and platforms into steady-state support by establishing support procedures, documentation, and ownership. • Provide day-to-day guidance to Level 1 and Level 2 engineers through mentoring, technical coaching, and escalation support. • Administer core Microsoft technologies including Exchange Online, Teams, SharePoint, OneDrive, VMware vSphere/vCenter, Azure Virtual Desktop, FSLogix, and multi-session Windows environments. • Manage identity, security, and endpoint platforms by supporting Microsoft Entra ID, Intune, Autopilot, and automation efforts through PowerShell scripting.
2026-06-22T00:00:00Z

Client Service Analyst

San Francisco, CA
onsite
Permanent / Full Time
80000 - 110000 USD / Yearly
Reach out to Michelle Espejo via email or LinkedIn for additional information or questions regarding this listing. Client Service Analyst | Multi Family Office | SF Bay Area Join a specialized family office platform serving ultra-high-net-worth individuals, founders, investors, and multi-generational families. The firm delivers highly tailored solutions across wealth strategy, portfolio management, and family office operations, with a high-touch, relationship-driven model built on discretion and precision. This is a strong opportunity for a client service professional seeking a high-end, entrepreneurial environment with real exposure and long-term growth. The firm offers strong mentorship, direct access to leadership, and clear development paths, within a collaborative, low-ego culture focused on ownership and continuous improvement. The role includes flexible remote work, strong benefits, and unlimited PTO. Responsibilities<ul><li>Support senior team members on client service and operations</li><li>Lead onboarding, including account setup and documentation</li><li>Manage investment ops: private investments, subscriptions, redemptions, portfolio maintenance</li><li>Coordinate tax workflows with external providers</li><li>Process capital calls, wires, and time-sensitive transactions</li><li>Maintain KYC, compliance, and CRM accuracy</li><li>Support reporting, financial admin, and document management</li><li>Liaise with clients and advisors to ensure smooth execution</li><li>Improve processes and support tech-enabled workflows</li></ul>For fastest consideration, reach out to Michelle Espejo via email or LinkedIn.
2026-06-26T00:00:00Z

Dayforce HRIS Analyst

Minneapolis, MN
onsite
Temporary / Contract
40 - 50 USD / Hourly
We are looking for an Dayforce HRIS Analyst to support human resources systems for a leading airline organization in Bloomington, Minnesota. This Contract position is ideal for someone who can translate business needs into effective HRIS solutions, maintain data integrity, and help optimize system performance. The role will focus on analysis, configuration support, reporting, and implementation activities within the HR technology environment, with particular emphasis on Dayforce and related HRIS databases. Responsibilities:• Analyze HRIS workflows, system behavior, and user needs to identify opportunities for improved efficiency and accuracy.• Support configuration, testing, and rollout activities for HRIS enhancements and implementation initiatives, including Dayforce-related updates.• Maintain and validate employee data within HR systems and databases to ensure consistency, completeness, and compliance.• Partner with HR, payroll, and other business teams to gather requirements and translate them into practical system solutions.• Create and deliver reports, dashboards, and data extracts that support operational and strategic decision-making.• Investigate system issues, troubleshoot data or process discrepancies, and coordinate resolution with internal stakeholders or vendors.• Document system procedures, functional requirements, and process changes to support ongoing operations and user adoption.• Contribute to continuous improvement efforts by recommending refinements to HRIS processes, controls, and reporting capabilities.
2026-06-22T00:00:00Z

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