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150 results for Helpdesk Analyst jobs

Help Desk/Desktop Support Analyst

Valencia, CA
onsite
Temporary
26.6 - 30.8 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Valencia, California. This long-term contract position is ideal for someone with a strong background in troubleshooting hardware and software, providing end-user support, and managing desktop setups. If you are passionate about delivering excellent technical support and thrive in a collaborative environment, we encourage you to apply. Responsibilities: • Provide hands-on technical support for desktops, including troubleshooting hardware and software issues. • Assist with imaging and configuring PCs using tools such as Autopilot. • Address end-user support requests, including password resets, software installations, and connectivity troubleshooting. • Manage and resolve service desk tickets promptly and efficiently. • Maintain and support Active Directory, ensuring proper user access and permissions. • Collaborate with team members to ensure seamless execution of data transfers and system setups. • Utilize ticketing systems, such as Freshservice, to track and document support tasks. • Offer guidance and training to users on basic technical issues and system usage. • Support the deployment and maintenance of Microsoft Intune for device management.
2026-04-14T00:00:00Z

Help Desk/Desktop Support Analyst

Draper, UT
onsite
Temporary
19.7885 - 22.913 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Draper, Utah. In this long-term contract position, you will play a vital role in providing technical assistance and support to both local and remote employees. This role requires strong troubleshooting abilities and the capacity to handle a diverse range of IT responsibilities effectively. Responsibilities: • Manage user accounts and permissions using Active Directory and Okta throughout their lifecycle. • Provide timely and effective technical support for help desk issues, ensuring minimal disruption to users. • Configure and deploy corporate workstations for new hires and existing staff upgrades. • Assist employees with resolving hardware, software, and networking concerns, both locally and remotely. • Maintain and troubleshoot office meeting room technologies, including audiovisual equipment. • Collaborate with cross-functional teams to execute IT projects, system upgrades, and process enhancements. • Utilize tools such as Microsoft Intune or Desktop Central to manage Windows environments efficiently. • Work with a variety of SaaS platforms, including Google Suite, Jira, Confluence, Okta, and Zapier. • Contribute to automation initiatives to streamline IT operations and improve system efficiency.
2026-04-15T00:00:00Z

Help Desk/Desktop Support Analyst

Grand Rapids, MI
onsite
Contract / Temporary to Hire
23 - 28 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join our team in Grand Rapids, Michigan. This is a contract-to-permanent position, offering an excellent opportunity to contribute to technical support operations while advancing your career. In this role, you will provide front-line assistance to users, ensuring smooth functionality of hardware, software, and system access. Responsibilities: • Provide Tier 1 support for hardware, software, and user inquiries, resolving issues efficiently and escalating complex problems when necessary. • Manage and troubleshoot user accounts and permissions within Active Directory. • Configure and maintain Windows 10/11 operating systems and associated applications. • Monitor and respond to incoming service desk tickets, ensuring timely resolution and user satisfaction. • Clearly explain technical solutions to non-technical users to facilitate understanding and resolution. • Oversee daily help desk operations, including triaging and routing support requests. • Follow up with users to confirm that issues have been resolved to their satisfaction. • Maintain up-to-date knowledge of system functionality, navigation, and processes. • Perform additional technical support duties as assigned, ensuring the overall reliability of IT services.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, IN
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Jasper, Indiana. In this long-term contract position, you will play a critical role in providing technical support and troubleshooting services to ensure seamless operations. If you have a strong background in resolving IT issues and enjoy helping users navigate technical challenges, we encourage you to apply. Responsibilities: • Respond promptly to service desk tickets and provide effective solutions to technical issues. • Manage user accounts and permissions through Active Directory. • Troubleshoot and resolve issues related to Microsoft Windows operating systems, including Windows 10. • Diagnose and repair basic hardware and software problems. • Assist users with installing and configuring software applications. • Document technical issues and resolutions to maintain accurate records. • Collaborate with team members to address complex IT challenges. • Ensure all systems are functioning efficiently and perform routine maintenance as needed. • Provide clear and thorough communication to users regarding issue resolution and updates.
2026-04-08T00:00:00Z

Help Desk/Desktop Support Analyst

Mendota Heights, MN
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team. Responsibilities:• Provide tier 1 and tier 2 support for hardware and software issues, including troubleshooting and resolving technical problems.• Diagnose hardware issues and perform maintenance on Lenovo laptops, ensuring optimal functionality.• Set up new workstations, including hardware configuration and software installation.• Manage user accounts in Active Directory, including creating accounts, granting access, and ensuring proper permissions.• Configure and register mobile devices in Intune to ensure compliance and functionality.• Assist with new user onboarding by setting up devices and ensuring access to required systems.• Track and manage service tickets using ZenDesk, maintaining an average of 20-30 tickets per day.• Collaborate with team members to address complex technical issues and provide timely resolutions.• Ensure all technical support is delivered in accordance with company policies and best practices.
2026-04-16T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Contract / Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-03-23T00:00:00Z

Help Desk Analyst 3

Los Angeles, CA
onsite
Temporary
35 - 45 USD / Hourly
We are looking for a skilled Help Desk Analyst 3 to join our team on a contract with the potential for a permanent position in Los Angeles, California. In this role, you will provide comprehensive IT support for both Windows and Mac environments, ensuring smooth operations across systems and applications. This position is ideal for a proactive individual with a strong work ethic and the ability to deliver exceptional white glove service in a fast-paced environment. Responsibilities:• Provide technical support for Windows and Mac systems, including desktops, laptops, and mobile devices.• Manage the replacement and maintenance of IT systems as needed to ensure optimal performance.• Support and troubleshoot Adobe Creative Suite applications for end users.• Administer and manage Intune for device and application security.• Offer IT assistance for warehouse operations, including Windows PCs, FedEx Ship Manager, Zebra printers, and WorldShip.• Deliver executive-level support, including assistance with Sonos systems and other high-priority tasks.• Utilize Active Directory and Azure Active Directory for user account management and access control.• Respond to service desk tickets efficiently, ensuring timely resolution of technical issues.• Troubleshoot and resolve hardware and software issues in mixed Windows and Mac environments.• Collaborate with team members to continuously improve IT support processes and practices.
2026-04-09T00:00:00Z

Helpdesk Support Specialist

Charlotte, NC
onsite
Temporary
19 - 19 USD / Hourly
Job SummaryWe are seeking a motivated and customer-focused Helpdesk Support Specialist to join our IT team. This role is pivotal in ensuring our associates and customers receive timely, professional support for all technology-related issues. You will manage incoming requests, provide first-level support, and escalate issues when necessary, helping drive productivity and operational efficiency across the organization. Key ResponsibilitiesCustomer Support & Issue Resolution<ul><li>Log and track all incoming calls and requests in the Helpdesk system with complete and accurate information.</li><li>Respond promptly to Level I support calls and escalations within agreed-upon timelines.</li><li>Troubleshoot hardware, software, and peripheral issues to resolve first-level problems efficiently.</li><li>Escalate complex issues to appropriate teams following Helpdesk procedures.</li><li>Monitor voicemails, emails, and tickets, ensuring timely follow-up and closure.</li></ul>Process & Knowledge Management<ul><li>Access knowledge bases, FAQs, and documentation to aid in problem-solving.</li><li>Maintain and update Helpdesk documentation and knowledge resources.</li><li>Contribute to the refinement and effectiveness of the Helpdesk Call Tracking system.</li><li>Create help sheets and FAQs to enhance team efficiency and user experience.</li></ul>Client Satisfaction & Communication<ul><li>Monitor open requests and ensure timely resolution through collaboration with Helpdesk team members or supervisors.</li><li>Conduct follow-up calls or surveys to assess client satisfaction and gather feedback.</li><li>Maintain positive interactions and build rapport with customers, ensuring a culture of excellent service.</li></ul>Continuous Improvement & Special Projects<ul><li>Identify areas for process improvement and propose creative solutions to increase productivity.</li><li>Support special projects and cross-functional IT initiatives as assigned.</li><li>Stay current on supported software, hardware, and system configurations.</li></ul>
2026-04-01T00:00:00Z

Help Desk Technician

Cleveland, OH
onsite
Permanent
55000 - 65000 USD / Yearly
We are looking for a skilled and proactive Help Desk Technician to join our team in Greater Cleveland, Ohio. In this role, you will be responsible for ensuring the optimal performance of computer systems and providing technical support to end-users. This opportunity is ideal for individuals with a strong background in troubleshooting and IT systems maintenance. Responsibilities:• Monitor and maintain the integrity of operating systems and various computer systems to ensure seamless functionality.• Perform routine maintenance tasks such as system backups, recovery procedures, and file management to optimize system performance.• Install, test, and upgrade system software and hardware components to meet organizational needs.• Configure software settings and resolve technical issues to enhance user experience.• Create and maintain detailed documentation for IT infrastructure and troubleshooting processes.• Diagnose and resolve computer errors, providing timely technical support to end-users.• Troubleshoot and resolve issues related to software, hardware, and basic network configurations.• Train users on the setup and operation of new technologies to maximize efficiency.• Install, configure, and upgrade PC software, operating systems, and related tools.• Utilize specialized help desk software to remotely access user systems and address complex technical issues.
2026-04-14T00:00:00Z

Help Desk Technician

Delray Beach, FL
onsite
Temporary
21 - 25 USD / Hourly
We are seeking a detail-oriented and customer-focused Help Desk Technician to join our client in Delray Beach. The ideal candidate will be responsible for providing technical assistance and support to users regarding hardware, software, and network-related issues. This role focuses on remote troubleshooting and ticket resolution, ensuring high quality and timely support for external clients.Key Responsibilities:<ul><li>Provide first and second-level support for user issues via phone, email, or ticketing system</li><li>Troubleshoot and resolve issues related to Active Directory, including password resets, account creation, and permissions management</li><li>Administer and support Office 365 accounts, including mailbox setup, user access, and license assignments</li><li>Troubleshoot and resolve Windows 10 operating system problems, including software installations, Windows updates, and device connectivity</li><li>Document all interactions, troubleshooting steps, and resolutions in the ticketing system</li><li>Escalate unresolved issues to higher-level support or specialist teams as appropriate</li><li>Contribute to knowledge base documentation and process improvement</li></ul>
2026-04-08T00:00:00Z

Help Desk Technician

Boca Raton, FL
onsite
Temporary
0 - 0 USD / Yearly
We are accepting applications for a motivated Helpdesk Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-04-06T00:00:00Z

Help Desk Support Technician

Everett, WA
onsite
Temporary
27 - 33 USD / Hourly
Robert Half is seeking a Help Desk Support Technician to support a government organization based in Issaquah. This role involves Tier 1 ticketing support for internal users. The position is Hybrid – Onsite 3 days a week and is a 6-month contract opportunity with the potential to Convert. Apply today! Job Details: Schedule: Monday – Friday 8-5pm PST Duration: 6-month contract with opportunity to convert Location: Hybrid, in office 3 days a week in Issaquah Job Responsibilities: <ul><li>Test, diagnose and resolve end user desktop hardware, OS, and application problems, including the ability to identify desktop application interdependencies and or conflicts.</li><li>Coordinate with vendors for hardware parts, repairs, and replacements.</li><li>Troubleshoot printer, copier and scanner problems.</li><li>Create, Rebuild and optimize operating system images and install new device hardware.</li><li>Create and manage user and group accounts in a hybrid Active Directory/Office 365 environment.</li><li>Respond to end-user requests for service on problematic systems and/or equipment. </li><li>Manage helpdesk ticket system, distribute incoming tickets to IT team members.</li><li>Act as a point of escalation for system and application analyst team. </li><li>Participate in team technology training regimen to stay current. </li></ul>
2026-04-09T00:00:00Z

Desktop Support Analyst

Elizabeth, NJ
onsite
Contract / Temporary to Hire
30 - 30 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Klingerstown, PA with occasional travel to Newark, NJ/ Elizabeth, NJ (after training). This contract position with the potential for a permanent role offers an opportunity to provide technical assistance across office environments and manufacturing facilities. You will play a key role in resolving immediate IT issues while contributing to long-term technological improvements. Responsibilities:• Deliver comprehensive IT support for desktop systems in both office and manufacturing settings.• Respond promptly to technical issues, ensuring minimal disruption to operations.• Maintain and troubleshoot desktop hardware, including workstations and peripheral devices.• Administer and manage Active Directory for user accounts and access control.• Deploy and configure Windows 10 operating systems and ensure optimal performance.• Handle desktop imaging processes to streamline system setups and updates.• Collaborate with plant management and IT teams to recommend and implement technology solutions.• Monitor system performance and identify areas for improvement.• Provide guidance and training to end-users on software and hardware functionalities.
2026-03-19T00:00:00Z

Desktop Support Analyst

Nashville, TN
onsite
Temporary
24 - 28 USD / Hourly
Robert Half is seeking a Contract Desktop Support Analyst to join our client's dynamic IT team. As a Contract Desktop Support Analyst, you will play a crucial role in providing technical support and assistance to end-users, ensuring smooth and efficient operation of desktop systems and software applications. This is a contract position, and the successful candidate will have the opportunity to work with a well-established and respected organization. Key Responsibilities:<ol><li>Technical Support: Provide first-level technical support to end-users, responding to inquiries, diagnosing and resolving hardware and software issues, and escalating more complex problems to the appropriate team.</li><li>Desktop Management: Install, configure, and maintain desktop systems, including operating systems, software applications, and hardware components.</li><li>Hardware Maintenance: Perform hardware troubleshooting and maintenance, including but not limited to desktops, laptops, printers, and peripherals.</li><li>Software Support: Assist users with software-related issues, such as troubleshooting software applications, assisting with installations, and providing guidance on software usage.</li><li>User Training: Conduct user training sessions to enhance end-users' knowledge of software and hardware usage, best practices, and security protocols.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and inventory management to track and report on issues, solutions, and asset management.</li><li>Security: Assist in implementing and enforcing security policies, ensuring the integrity and confidentiality of data.</li><li>Collaboration: Collaborate with IT team members, both on-site and remotely, to resolve complex technical issues and contribute to ongoing IT projects.</li><li>End-User Satisfaction: Continuously strive to enhance the end-user experience by providing excellent customer service and support.</li></ol>
2026-04-08T00:00:00Z

Desktop Support Analyst

Eden Prairie, MN
onsite
Temporary
26.6 - 30.8 USD / Hourly
The End User Support Analyst – Level 2 provides end-to-end technical support for internal users across on-premise and cloud-based Microsoft environments. This role focuses on endpoint support, user access, security tools, and office technology while working closely with IT and infrastructure teams. Key Responsibilities • Provide end-to-end client support via a ticketing system for local and remote users• Serve as a Level 2 escalation point for end-user issues involving hardware, software, and access• Support Office 365 administration, including user setup and ongoing maintenance• Administer Exchange Online, including mailbox management and licensing• Manage Intune and mobile device administration for laptops, tablets, and phones• Support current and legacy Windows operating systems• Administer Active Directory and Group Policy in a multi-domain organization• Perform computer imaging, deployment, and lifecycle support• Add, configure, and maintain workstations, laptops, and mobile devices• Support Microsoft security tools including Identity Protection and Multi-Factor Authentication• Manage and troubleshoot remote access solutions including Microsoft DirectAccess and Pulse Secure VPN• Respond to system alerts and provide coverage for senior systems administration functions as needed• Support conference room audio and video technology• Assist with building security systems and local network connectivity in coordination with IT• Support network printers and office automation systems• Provide mobile device and endpoint support for both office-based and remote users
2026-04-14T00:00:00Z

Desktop Support Analyst

Green Bay, WI
onsite
Temporary
24.7 - 28.6 USD / Hourly
We are seeking an IT Support Specialist I to support and maintain technical infrastructure across a growing enterprise environment. This role provides hands-on support for end-user technology, ensuring timely resolution of issues and a positive user experience through responsive service and direct collaboration with business teams. This role is ONSITE IN GREEN BAY, WISCONSIN! This position is ideal for someone who enjoys a mix of desktop support, hardware troubleshooting, and user interaction in a fast-paced operational environment. Key ResponsibilitiesProvide frontline support for end-user workstations, hardware, and related software (including scan guns, label printers, laptops, tablets, and peripherals)Diagnose and resolve hardware and software issues, implementing effective corrective solutionsParticipate in IT documentation and knowledge base updates to support team efficiencyAssist with system imaging, equipment deployment, and lifecycle managementSupport system changes, upgrades, and rollouts affecting end usersCollaborate with third-party IT vendors providing equipment and support servicesRespond promptly to system outages and service disruptions to minimize downtimePartner with team members to deliver consistent, high-quality IT support QualificationsBachelor’s degree in Computer Science, Computer Engineering, or 2+ years of direct IT support experienceExperience with Microsoft operating systems, Active Directory, and domain environmentsHands-on experience with Windows OS and Microsoft 365 suiteStrong troubleshooting and problem-solving skills PreferredExperience supporting Apple devicesExposure to manufacturing or operational environments What We’re Looking ForStrong customer service mindset and communication skillsAbility to work onsite and collaborate directly with end usersOrganized and detail-oriented approach to documentation and processesWillingness to learn and grow within IT operations
2026-04-16T00:00:00Z

Desktop Support Analyst

Detroit, MI
onsite
Temporary
18 - 20 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction. Responsibilities: • Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices. • Perform regular maintenance and updates on hardware and software systems to ensure optimal performance. • Document detailed steps and solutions for resolving user issues in the call tracking system. • Install and configure hardware and software for end-users as needed. • Manage inventory control and assist in transporting hardware between locations. • Stay informed about current trends and advancements in technology to enhance support services. • Deliver individual or group training sessions on computer hardware and software usage. • Participate in projects aimed at implementing new technologies and improving service delivery. • Escalate unresolved technical issues to higher support levels when necessary. • Handle additional responsibilities and tasks as assigned.
2026-04-15T00:00:00Z

Desktop Support Analyst

Houston, TX
onsite
Temporary
23 - 30 USD / Hourly
Job SummaryWe are seeking a reliable and customer‑focused Desktop Support Technician to provide technical assistance and support for end users. The ideal candidate will have at least 1 year of hands‑on desktop support experience, strong troubleshooting skills, and a passion for helping users resolve IT issues efficiently.Responsibilities<ul><li>Provide Level 1 and Level 2 desktop support for end users (onsite and/or remote)</li><li>Troubleshoot and resolve hardware, software, and peripheral issues</li><li>Support Windows operating systems and common desktop applications (Microsoft 365, Outlook, Teams, etc.)</li><li>Perform PC setup, imaging, and deployment for new hires and equipment refreshes</li><li>Install, configure, and maintain desktops, laptops, printers, and mobile devices</li><li>Manage user accounts, passwords, and basic access requests (Active Directory or similar tools)</li><li>Document incidents, requests, and resolutions in a ticketing system</li><li>Escalate complex issues to higher‑level support teams when necessary</li><li>Provide excellent customer service and follow IT support best practices</li></ul>
2026-04-07T00:00:00Z

Desktop Support Analyst

Wartburg, TN
onsite
Temporary
30 - 34.5 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Wartburg, Tennessee. In this long-term contract role, you will be responsible for providing comprehensive technical support, troubleshooting issues, and ensuring seamless connectivity for users. This position offers an excellent opportunity to work with cutting-edge technologies and contribute to maintaining efficient IT operations. Responsibilities: • Provide hands-on desktop support, including device management, software installations, and hardware troubleshooting. • Diagnose and resolve issues related to network connectivity, including LAN and WAN technologies. • Perform break-fix support for docking stations, PCs, and other hardware components. • Troubleshoot and resolve problems associated with Office 365 applications and services. • Manage and document tickets in the support system, ensuring timely resolution of user issues. • Utilize network monitoring tools to identify and address network performance or equipment issues. • Configure and maintain network hardware, including switches and infrastructure components. • Assist with desktop imaging and operating system installations to ensure systems are up-to-date. • Support Active Directory environments by managing user accounts and permissions. • Collaborate with team members to enhance IT processes and deliver superior user support.
2026-03-25T00:00:00Z

Desktop Support Analyst

Anderson, SC
onsite
Contract / Temporary to Hire
24 - 27 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Anderson, South Carolina. This Contract to permanent position is an excellent opportunity for individuals with a passion for IT services and a commitment to providing exceptional technical support. In this role, you will handle a variety of responsibilities, including hardware and software configuration, troubleshooting, and incident management. Responsibilities: • Install, configure, and maintain company hardware, software, and operating systems to ensure optimal performance. • Deploy and configure hardware for new users while upgrading existing equipment when necessary. • Perform laptop imaging and setup for both new and current employees. • Provide encryption keys and other secure access tools to users as required. • Troubleshoot and resolve issues related to company hardware, software, and desktop applications. • Manage incident tickets in ServiceNow, ensuring timely updates and resolution. • Recommend suitable equipment purchases based on user needs and organizational requirements. • Conduct periodic inventory checks of computer supplies and perform asset management tasks. • Apply necessary Windows updates to maintain system security and functionality. • Assist with other related tasks as assigned to support the IT infrastructure.
2026-03-24T00:00:00Z

Desktop Support Analyst

New York, NY
onsite
Temporary
25.65 - 29.7 USD / Hourly
We are seeking a skilled Desktop Support Analyst to join our team in New York, NY. In this long-term contract role, you will play a vital part in maintaining and supporting desktop systems, ensuring smooth operations throughout the organization. The ideal candidate will possess a strong background in desktop hardware, software, and imaging, as well as the ability to troubleshoot and resolve technical issues efficiently. Responsibilities: • Provide technical support for desktop systems, including hardware, software, and peripherals. • Configure, install, and maintain workstations with Windows 10 and other necessary software. • Troubleshoot and resolve issues related to Active Directory, ensuring proper access and permissions. • Perform desktop imaging and deployment to optimize workstation setup processes. • Diagnose and repair hardware issues, minimizing downtime for end-users. • Collaborate with team members to implement system updates and enhancements. • Respond promptly to service requests and document solutions for future reference. • Maintain accurate inventory of desktop hardware and software assets. • Educate end-users on best practices for utilizing workstation tools effectively. • Ensure compliance with organizational IT policies and procedures.
2026-03-23T00:00:00Z

Desktop Support Analyst

Carrollton, TX
onsite
Temporary
27 - 32 USD / Hourly
OverviewWe are seeking experienced Help Desk Support Technicians to join a fast‑paced IT support environment and immediately assist with a high volume of tickets. This role is ideal for contractors who are hands‑on, customer‑focused, and comfortable resolving issues directly with end users over the phone—not just via email. You’ll play a key role in clearing an existing ticket backlog while providing strong Office 365, Windows 11, and endpoint support in a growing organization. POSITION: SENIOR DESKTOP SUPPORT LOCATION: CARROLLTON, TX ONSITEDURATION: 3-6 MONTHSRATE: $28 - $32/HOUR <ul><li>Provide front‑line desktop support for Office 365, Windows 11, and general software and hardware issues.</li><li>Actively call end users to troubleshoot and resolve issues, not just respond via email or chat.</li><li>Manage, resolve, and close an average of 20+ tickets per day with minimal supervision.</li><li>Monitor help desk queues and system alerts each morning to identify outages or critical issues and escalate as needed.</li><li>Image systems and configure computers for new deployments and large‑scale desktop migration efforts.</li><li>Provide onsite support, including imaging machines, receiving inventory, and setting up equipment.</li><li>Track IT assets accurately, ensuring proper documentation and inventory control.</li><li>Support mobile devices (hardware and software), including factory resets, cleaning, repurposing, packing, and shipping.</li><li>Pack, ship, and receive hardware following established procedures.</li><li>Document issues, troubleshooting steps, and resolutions clearly in the help desk system.</li></ul>
2026-03-27T00:00:00Z

Desktop Support Analyst

Hazlehurst, GA
onsite
Temporary
19.95 - 23.1 USD / Hourly
We are looking for a skilled Desktop Support Analyst to join our team in Hazlehurst, Georgia. In this long-term contract position, you will play a vital role in ensuring seamless operations by providing technical support and troubleshooting for hardware, software, and networking systems. This role offers an excellent opportunity to work in a dynamic environment while contributing to the success of our organization. Responsibilities: • Diagnose and resolve technical issues related to desktop hardware, software, and networking systems. • Manage and maintain Active Directory user accounts, group policies, and security permissions. • Provide support for Microsoft Office 365 applications, including Exchange Online, SharePoint, and Teams. • Perform hardware repairs and upgrades to ensure optimal functionality. • Collaborate with team members to develop solutions for complex technical problems. • Deliver clear and effective communication to end-users, assisting them with technical challenges. • Conduct system updates and maintain documentation for troubleshooting procedures. • Ensure compliance with IT security protocols and organizational standards. • Monitor and address performance issues across desktop systems. • Support the deployment of new technologies and systems within the organization.
2026-03-30T00:00:00Z

Desktop Support Analyst

Olive Branch, MS
onsite
Temporary
30 - 32 USD / Hourly
Robert Half Talent Solutions is seeking an experienced IT Support Specialist to support our client in the manufacturing industry. This role is highly hands-on and operationally critical, providing technical support to systems that directly impact warehouse and manufacturing operations.The position follows an overnight schedule of 10:30 PM to 7:00 AM, Friday through Tuesday, with Wednesday and Thursday off, and requires dependability and responsiveness in a production-driven setting.Key Responsibilities<ul><li>Provide hands-on support and configuration for RF scanners used in warehouse and logistics operations</li><li>Troubleshoot and maintain Zebra label printers and related peripherals</li><li>Perform system imaging, device deployments, and updates using SCCM and/or Intune</li><li>Diagnose and resolve network-related issues including DNS, DHCP, Telnet, and SSH</li><li>Administer Active Directory accounts, permissions, and group policies</li><li>Deliver Tier 1–2 technical support in a Microsoft 365 environment</li><li>Document processes, incidents, and resolutions to support operational continuity</li><li>Ensure minimal downtime for users supporting manufacturing and distribution workflows</li></ul>
2026-04-13T00:00:00Z

Tier 2 Help Desk/Desktop Support Analyst

Cary, IL
onsite
Contract / Temporary to Hire
33.25 - 38.5 USD / Hourly
We are seeking a high-energy, detail-oriented Desktop Support Technician for a contract engagement in Cary, IL. This role is ideal for a detail oriented with deep experience in enterprise-level endpoint management and hardware support. You will be responsible for maintaining the health and performance of our technology stack, ranging from standard executive workstations to specialized warehouse mobility tools. Key Responsibilities Endpoint Management: Deploy, maintain, and troubleshoot Windows 10 and 11 operating systems within a large-scale enterprise environment. Software & Cloud Support: Provide advanced support for the Microsoft 365 suite and manage device enrollment and software deployment via Microsoft Intune and SCCM. Specialized Hardware: Provide hands-on support for Zebra scanners and other warehouse mobility devices to ensure seamless logistics operations. Infrastructure & AV: Maintain conference room setups and audiovisual technology to support onsite collaboration. Networking: Perform basic troubleshooting for wired and wireless connectivity, including TCP/IP, DHCP, DNS, and Meraki-based VPN connectivity. Asset Management: Track hardware and software lifecycles through diligent asset management and inventory practices. Identity & Access: Utilize Active Directory for user management and enterprise IT environment navigation. Service Delivery: Manage and resolve support requests through the ServiceNow ticketing system, ensuring high levels of internal user satisfaction.
2026-04-02T00:00:00Z

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