133 Results for Help Desk Technician Jobs

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Senior IT Support Specialist

Mount Vernon, NY
onsite
Temporary to Hire
31.6635 - 36.663 USD / Hourly
We are looking for a Senior IT Support Specialist to provide hands-on technical support for end users and office technology in New York. This contract opportunity with permanent potential is ideal for someone who enjoys resolving complex support issues, maintaining reliable workstation performance, and assisting with a wide range of hardware, software, and connectivity needs. The role will support daily operations across desktops, mobile devices, collaboration tools, and core business applications while contributing to broader IT improvement efforts. Responsibilities: • Oversee incoming support requests, prioritize open incidents, and drive issues through to completion within expected service levels. • Set up, maintain, and troubleshoot desktops, laptops, monitors, mobile devices, and other end-user equipment to ensure dependable day-to-day performance. • Provide assistance with collaboration platforms, communication tools, and workplace technology used across the organization. • Diagnose and resolve problems affecting essential business applications and internal technology systems. • Contribute to device rollouts, workstation deployments, hardware refreshes, and other IT-led implementation projects. • Maintain accurate records for technology assets, equipment assignments, and support documentation. • Investigate network and connectivity problems involving local infrastructure, wireless access, and related hardware components. • Support the installation, replacement, and upgrade of network equipment and assist with cabling or physical connectivity tasks as needed. • Work with outside technology vendors to coordinate issue resolution, infrastructure support, and hardware-related project activity.
2026-11-06T00:00:00Z

Software Support Analyst

Independence, OH
onsite
Temporary / Contract
18.2115 - 21.087 USD / Hourly
We are looking for a Software Support Analyst to provide responsive assistance to users and help deliver a smooth experience across software platforms in Independence, Ohio. This Long-term Contract position is well suited for someone who brings strong troubleshooting skills, communicates clearly with end users, and enjoys solving application-related issues in a fast-paced support environment. The ideal candidate will be comfortable working within a SaaS setting, documenting solutions thoroughly, and building toward a future path in customer-facing success roles. Responsibilities: • Deliver timely support to end users by diagnosing software issues, answering questions, and resolving incidents through remote and direct assistance. • Investigate application-related problems, identify root causes, and provide clear guidance that helps users return to productivity quickly. • Support increased service demand tied to the rollout of new software platforms and assist users as they adapt to updated tools and workflows. • Create and maintain accurate support records, knowledge articles, and troubleshooting documentation to improve consistency and future resolution times. • Work closely with internal support team members to escalate complex issues appropriately and ensure effective follow-through on open cases. • Provide attentive customer support that balances technical problem solving with patience, clarity, and a positive user experience. • Monitor recurring issues and share observations that may help improve application performance, user adoption, and support processes.
2026-11-06T00:00:00Z

Client Technologies Specialist (Senior)

Augusta, ME
onsite
Temporary / Contract
20 - 25 USD / Hourly
We are looking for a Client Technologies Specialist (Senior) to provide hands-on technical support and user-facing service in Augusta, Maine. This Long-term Contract position is fully onsite and is ideal for someone who enjoys helping end users, preparing equipment, and keeping technology operations organized and efficient. The person in this role will support day-to-day desktop needs, contribute to user onboarding activities, and help maintain a reliable hardware inventory while working closely with team members and local stakeholders. Responsibilities:• Lead and support weekly onboarding sessions for new users, helping them get started with workplace technology and standard tools.• Prepare and configure end-user equipment such as laptops, monitors, docking stations, and related hardware for deployment.• Deliver prompt deskside assistance for routine technical issues, ensuring users receive practical and timely support.• Track hardware assets and keep inventory records current, accurate, and easy to reference.• Record completed work and support activities clearly so future troubleshooting and service continuity are well documented.• Participate in recurring team discussions and issue review meetings to share updates, identify patterns, and improve service delivery.• Answer general questions about system usage, device setup, and workplace technology with clear and complete guidance.• Coordinate the retirement, collection, and proper disposal of outdated computer equipment in accordance with established procedures.• Travel locally as needed within the immediate Alexandria, Virginia area to provide onsite support and related technical assistance.
2026-11-06T00:00:00Z

IT Support Analyst

Los Angeles, CA
onsite
Permanent / Full Time
92000 - 95000 USD / Yearly
IT Support Analyst OverviewAn organization is seeking an IT Support Analyst to provide high-touch end-user support across enterprise technologies, collaboration platforms, devices, and workplace technology. This role serves as a key point of contact for technical support, troubleshooting, equipment deployment, and operational support in a dynamic professional environment. Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for end users</li><li>Troubleshoot hardware, software, connectivity, and application issues</li><li>Manage support tickets and ensure timely resolution of technical requests</li><li>Configure, deploy, and support user devices and workplace technology</li><li>Support mobile devices, collaboration tools, and productivity platforms</li><li>Assist with onboarding, offboarding, and user technology setup</li><li>Support conference room and audio/visual technologies</li><li>Document issues, solutions, and support procedures</li><li>Track recurring issues and recommend process improvements</li><li>Coordinate with internal technology teams and third-party vendors to resolve escalated issues</li><li>Participate in scheduled after-hours and on-call support rotations</li><li>Assist with inventory management, technology refresh initiatives, and software deployments</li><li>Support technology projects and operational initiatives as needed</li><li>Provide guidance and mentoring to less experienced support team members</li></ul>
2026-11-04T00:00:00Z

Exception Information Technology

Kansas City, KS
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for an experienced IT leader to oversee the user technical experience across Digital Workplace services in Kansas City, Kansas. This Long-term Contract position focuses on strengthening service readiness, improving end-user adoption, and ensuring support teams are prepared for successful production deployments. The role works closely with business leaders, project stakeholders, and technical teams to promote effective change management, high-quality documentation, and a consistently positive user experience. Responsibilities: • Lead the IT user technical experience function, guiding daily operations and setting priorities that support dependable service delivery and strong end-user outcomes. • Direct team scheduling, coverage planning, and on-call readiness while coaching staff through regular check-ins, performance discussions, and development planning. • Partner with Digital Workplace teams and business stakeholders to identify service improvement opportunities and enhance the quality of deliverables. • Create and maintain user-centered planning materials such as journey maps, personas, and design frameworks that align solutions with business goals and product direction. • Oversee knowledge base content, ensuring support documentation remains accurate, current, and useful for both technical teams and end users. • Coordinate training initiatives, awareness sessions, and product adoption activities that help business units understand and effectively use new tools and services. • Collect and evaluate user feedback through surveys, research activities, and usability reviews to drive continuous improvement and customer satisfaction. • Support deployments by organizing testing groups, tracking risks and issues, and working with project leaders to resolve concerns before and after production release. • Manage smaller initiatives independently, maintaining timelines, communication, and execution standards when formal project office support is not required. • Guide the development of wireframes, prototypes, and interaction concepts to ensure technology solutions remain consistent, intuitive, and aligned with user needs.
2026-11-03T00:00:00Z

Workplace Specialist - Tech Company

Menlo Park, CA
onsite
Temporary / Contract
35 - 50 USD / Hourly
We're looking for a proactive, hospitality-minded Workplace Specialist to help create an exceptional office experience in a fast-growing startup. This role is perfect for someone who enjoys wearing multiple hats, solving problems, and building a workplace where employees feel supported, engaged, and excited to come to work. #TECHCOMPANY What You'll Do<ul><li>Own day-to-day workplace operations and ensure the office runs smoothly</li><li>Deliver a best-in-class employee and guest experience</li><li>Coordinate office logistics, conference rooms, vendors, and workplace services</li><li>Manage office inventory, supplies, food and beverage programs, and deliveries</li><li>Support onboarding, employee events, team gatherings, and culture initiatives</li><li>Partner with facilities, IT, and cross-functional teams on workplace projects</li><li>Identify opportunities to improve processes and enhance the employee experience</li></ul>
2026-11-06T00:00:00Z

Workplace Experience Support Specialist

Dubuque, IL
onsite
Temporary / Contract
17 - 19 USD / Hourly
Help Create an Exceptional Workplace Experience- We're seeking a Workplace Experience Support Specialist to help deliver a best-in-class experience for employees, clients, and visitors within a professional office environment. This role is responsible for supporting daily office operations, hospitality services, facilities coordination, reception activities, and workplace culture initiatives. The ideal candidate enjoys being the go-to resource for office support, thrives in a fast-paced environment, and takes pride in creating a welcoming, organized, and efficient workplace. If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you. Apply today or give our team a call at 563-359-3995! What You'll Do<ul><li>Serve as a primary point of contact for employees, visitors, clients, and vendors</li><li>Create a welcoming and professional experience for all office guests</li><li>Manage visitor check-in processes and reception responsibilities</li><li>Answer and direct calls through a multi-line phone system</li><li>Coordinate meeting rooms, hospitality services, and office-related events</li><li>Support daily office operations to ensure the workplace remains organized, functional, and professional</li><li>Partner with building management and service vendors regarding facility needs and maintenance requests</li><li>Help maintain a safe, clean, and well-maintained office environment</li><li>Coordinate office equipment, furniture, telephones, security badges, and workplace resources</li><li>Manage office and breakroom supply inventory, ordering, and replenishment</li><li>Prepare presentations, meeting materials, reports, handouts, charts, graphics, and supporting documentation</li><li>Support employee engagement and workplace culture initiatives</li><li>Assist with special projects and operational requests across multiple business areas</li><li>Serve as a liaison between office leadership and workplace support functions as needed</li></ul>Why You'll Love This Opportunity<ul><li>Diverse responsibilities that blend office operations, employee experience, hospitality, and facilities coordination</li><li>High-visibility role supporting employees, leadership, clients, and visitors</li><li>Opportunity to contribute to a positive and engaging workplace culture</li><li>Collaborative, professional, and team-oriented environment</li></ul>If you enjoy creating exceptional experiences, staying organized, and being the person who helps keep an office running smoothly, we'd love to hear from you.
2026-11-02T00:00:00Z

Maritime: Charter Desk Analyst

New York, NY
onsite
Permanent / Full Time
75000 - 95000 USD / Yearly
Maritime: Charter Desk Analyst Our client, a global leader in the maritime industry, is expanding its New York City team. This Analyst will support the commercial and freight trading desks through analysis of vessel availability, freight rates, bunker fuel costs, and charter party agreements. Key Responsibilities:<ul><li>Market Analysis: Track and analyze shipping freight rates, spot/time charter markets, and rival fixture data (e.g., dry bulk, tanker, or container sectors).</li><li>Commercial Support: Assist senior charterers and brokers in evaluating freight calculations, voyage estimates, and laytime/demurrage calculations.</li><li>Data Management: Maintain internal databases, tracking sheets, and market intelligence reports regarding fleet movements and port congestions.</li><li>Liaison: Coordinate with operations, marine, and trade teams to ensure smooth post-fixture execution.</li></ul>
2026-11-03T00:00:00Z

133 results for Help Desk Technician jobs