193 Results for Help Desk Analyst Jobs

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Help Desk/Desktop Support Analyst

New York, New York
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to support a growing team in New York, New York through a mix of remote assistance and occasional onsite visits. This Long-term Contract opportunity is ideal for someone who enjoys hands-on technical support, user onboarding, and day-to-day desktop troubleshooting in a small team environment. The role will work closely with a broader IT function to keep systems accessible, employees supported, and technical issues resolved efficiently. Responsibilities: • Deliver remote support and provide onsite assistance in New York, New York when in-person troubleshooting or setup is needed. • Prepare equipment, user accounts, system access, and required applications for new hires, and ensure departures are handled with proper access removal. • Resolve everyday Windows desktop issues by diagnosing technical problems, guiding users, and restoring functionality quickly. • Administer user permissions and assist with software installation, updates, and deployment activities across supported devices. • Support basic network-related tasks and contribute to IT initiatives that improve local technology operations. • Track, prioritize, and respond to service desk requests while maintaining clear communication with end users and internal IT partners. • Collaborate regularly with the broader IT team to align support activities, escalate issues when necessary, and maintain consistent service levels.
2026-09-30T00:00:00Z

Help Desk/Desktop Support Analyst

New York, New York
remote
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a team in a contract-to-permanent position. This role supports day-to-day end user technology needs while helping maintain a stable Microsoft-based environment across desktop, server, and cloud platforms. The ideal candidate is comfortable resolving technical issues, managing support requests efficiently, and assisting with core infrastructure troubleshooting in a fast-paced setting. Responsibilities: • Provide front-line technical support for end users by resolving hardware, software, and access-related issues across Windows-based environments. • Manage and prioritize incoming service desk requests, ensuring tickets are documented clearly and addressed within expected timeframes. • Support Microsoft 365 and Office 365 applications, including user setup, troubleshooting, and issue resolution. • Administer user accounts, permissions, and group policies within Active Directory to maintain secure and reliable access. • Assist with troubleshooting server, virtualization, and cloud-related issues across Windows Server, VMware, Hyper-V, and Azure environments. • Investigate basic to intermediate network connectivity problems and coordinate with broader IT teams when escalation is needed. • Diagnose infrastructure-related incidents, identify root causes, and implement practical solutions to restore service quickly. • Prepare workstations and support desktop systems, including Windows 10 configuration, software installation, and ongoing maintenance.
2026-09-22T00:00:00Z

Help Desk/Desktop Support Analyst

Milwaukee, Wisconsin
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
We are looking for a Technical Support Analyst to provide dependable technical assistance and support the stability, security, and performance of end-user technology across the organization in the greater Milwaukee Area. This role works closely with IT leadership and team members to manage desktop environments, respond to service issues, and maintain Microsoft-based systems including Windows 11, Azure, Entra, and related business applications. The ideal candidate brings a strong service mindset, sound troubleshooting ability, and the flexibility to participate in a shared on-call rotation and occasional onsite support as needed. Local candidates to Milwaukee are encouraged to apply! Responsibilities:• Partner with the IT team to carry out departmental objectives, support technology priorities, and contribute to ongoing service improvements.• Serve as a reliable point of contact for employees, colleagues, and external partners by delivering responsive technical support and clear communication.• Provide guidance on system usage, operational best practices, and device security standards to support compliance with organizational and regulatory expectations.• Manage day-to-day desktop and infrastructure support activities, including service requests, change-related tasks, system monitoring, and issue resolution.• Install, configure, maintain, and refresh workstation hardware and software while following established lifecycle management practices.• Investigate and resolve desktop, application, and user-access issues, escalating more complex problems when necessary to ensure timely outcomes.• Oversee help desk tickets from intake through closure by prioritizing requests, documenting work thoroughly, and meeting response expectations.• Maintain service reliability for end-user environments through software deployments, upgrades, administration, troubleshooting, and recommendations for future enhancements.• Keep accurate records for configurations, procedural documentation, licensing, contracts, and system changes to support audit readiness and policy compliance.• Participate in a rotating on-call schedule and provide technical support for conference rooms and shared meeting spaces when business needs require it.
2026-09-23T00:00:00Z

Help Desk/Desktop Support Analyst

Houston, Texas
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for users at a fully on-site operation in Houston, Texas. This is a Contract position suited for someone who can step in quickly, troubleshoot day-to-day desktop and access issues, and work closely with both IT and operations teams to keep employees productive. The role offers an opportunity to support a fast-paced environment where responsive service, clear communication, and dependable technical knowledge are essential. Responsibilities: • Deliver on-site desktop and help desk support for end users, resolving hardware, software, and access-related issues in a timely manner. • Troubleshoot Microsoft Windows 10 environments and restore normal system functionality with minimal disruption to daily operations. • Manage service desk requests from intake through resolution, ensuring tickets are properly documented, prioritized, and closed accurately. • Administer basic Active Directory tasks such as account support, password resets, and user access updates. • Work directly with operational staff and IT leadership to address technical needs and maintain continuity across the site. • Set up, configure, and support desktop equipment and user workstations for a smooth on-site experience. • Identify recurring technical problems, escalate when appropriate, and contribute to practical solutions that improve support efficiency. • Assist with operational technology changes or environment updates as assigned, while maintaining strong end-user support throughout the process.
2026-09-30T00:00:00Z

Help Desk/Desktop Support Analyst

Itasca, Illinois
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a customer-focused Help Desk/Desktop Support Analyst to serve as the primary point of contact for technical support in Illinois. This contract-to-permanent opportunity is ideal for someone who takes initiative, enjoys working independently in a visible support role, and can deliver a high level of service across a Microsoft-based environment. The right candidate will combine hands-on troubleshooting skills with strong organization, ensuring end users receive timely assistance while keeping equipment, software, and support records well managed. Responsibilities: • Act as the first point of contact for incoming technical issues, providing attentive and responsive support to end users. • Troubleshoot desktop, software, and basic application problems within a Microsoft environment, resolving issues directly or escalating when needed. • Manage and update support tickets accurately to ensure clear communication, proper tracking, and timely follow-up. • Install, configure, and support standard software and workstation tools for employees across the organization. • Maintain documentation related to common issues, support procedures, and technical inventory to improve service consistency. • Oversee asset availability and communicate with leadership when equipment or supplies need replenishment. • Provide initial support for business applications, including low-level troubleshooting for tools such as Business Central. • Assist with device and endpoint management activities, including work involving Active Directory and Windows 10 systems. • Contribute to mobile and endpoint administration efforts where Intune knowledge can support the team’s broader IT operations.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Pasco, Washington
onsite
Temporary / Contract
25 - 30 USD / Hourly
Robert Half is seeking a hands-on Help Desk Technician to support a Windows-based environment. This Help Desk Technician will be responsible for supporting the ticket workload amongst other internal partners. This position is 100% Onsite in Pasco, WA and is a 2 month contract with potential to extend. Apply today! Duration: 2 months with potential to extendLocation: 100% onsite in Pasco, WA. Some travel to 2-3 sites nearby.Schedule: Monday - Friday 8 AM to PST Responsibilities:<ul><li>Install, configure, and maintain PCs and peripheral devices to ensure optimal performance.</li><li>Troubleshoot and resolve technical issues reported through help desk tickets.</li><li>Collaborate with team members, customers, and vendors to address IT-related concerns.</li><li>Provide timely and detail-oriented support to maintain system functionality and user satisfaction.</li><li>Utilize tools like ServiceNow ITSM to manage and track service desk requests.</li><li>Implement and support Active Directory and Microsoft Windows 10 environments.</li><li>Conduct routine system checks and perform necessary updates to ensure security and reliability.</li><li>Document technical procedures and resolutions for future reference.</li><li>Offer guidance and training to users on IT systems and software as needed.</li></ul>
2026-09-28T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical assistance for end users in Santa Monica, California. This Contract position focuses on resolving desktop and system issues, supporting Microsoft Windows environments, and ensuring timely responses to service requests. The ideal candidate brings strong troubleshooting ability, a customer-focused mindset, and practical experience supporting user accounts and workstation performance. Responsibilities: • Provide front-line technical support for hardware, software, and desktop-related issues affecting end users. • Investigate and resolve service desk requests efficiently while keeping users informed on progress and next steps. • Support Microsoft Windows 10 environments, including workstation setup, configuration, and issue resolution. • Manage user account access and directory-related tasks within Active Directory. • Diagnose common system and application problems and apply effective solutions to minimize downtime. • Document incidents, resolutions, and recurring issues to support service continuity and knowledge sharing. • Escalate more complex technical problems when needed and coordinate with other support teams for resolution.
2026-08-31T00:00:00Z

Help Desk/Desktop Support Analyst

Exeter, New Hampshire
remote
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join a Contract assignment supporting end users in Exeter, New Hampshire. This 6–8 week opportunity is ideal for a technician who is confident resolving escalated desktop issues in a Microsoft-based environment and can deliver dependable remote support. The role requires strong troubleshooting ability, clear communication, and the initiative to manage issues independently while partnering with other IT teams when needed. Responsibilities: • Deliver Tier II assistance for desktop and laptop issues, including operating system, application, and access-related problems. • Investigate and resolve technical concerns involving Windows 10/11, Microsoft 365, Outlook, Teams, and other standard workplace tools. • Administer user account support by addressing password resets, permission requests, and directory-related access issues within Active Directory or Entra ID. • Identify and troubleshoot hardware malfunctions, printer problems, peripheral failures, and network connectivity interruptions. • Manage escalated service requests and drive incidents through resolution in alignment with response and service expectations. • Record diagnostic actions, solutions, and follow-up notes accurately within the ticket management platform. • Collaborate with infrastructure specialists and additional IT support groups when issues require higher-level technical involvement.
2026-10-01T00:00:00Z

Help Desk/Desktop Support Analyst

Harrisburg, Pennsylvania
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to join a client-focused IT support team in Pennsylvania. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys solving technical problems, supporting end users across a Microsoft-based environment, and delivering dependable service both remotely and onsite. The role offers a mix of hands-on desktop support, account administration, and day-to-day operational troubleshooting while working closely with users to keep systems running smoothly. Responsibilities: • Deliver timely support for everyday hardware, software, and access-related issues submitted through the service desk. • Diagnose and resolve problems affecting desktops, laptops, printers, and other end-user devices in both remote and onsite settings. • Prepare and deploy workstations, install business applications, and set up user profiles and accounts for new or existing staff. • Monitor technical alerts and respond to basic network or connectivity issues using internal support and monitoring tools. • Perform routine administration tasks within Active Directory and Microsoft 365 to maintain user access and system functionality. • Apply patches, support endpoint protection efforts, and help maintain a secure desktop environment across supported devices. • Keep support records accurate and up to date, ensuring troubleshooting steps and resolutions are clearly documented. • Recognize repeated support trends and share recommendations that improve service quality and reduce recurring incidents. • Travel to client locations as needed to provide in-person technical assistance and equipment support.
2026-09-08T00:00:00Z

Help Desk/Desktop Support Analyst

Somerville, New Jersey
onsite
Temporary to Hire
22.1635 - 25.663 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team in Somerville, New Jersey. This Contract to permanent position offers an excellent opportunity for individuals passionate about delivering reliable technical support and ensuring smooth operations for end-users. If you have a strong background in IT support and are eager to contribute to a dynamic environment, we encourage you to apply. Responsibilities: • Provide technical assistance to users for Microsoft 365 applications, including Teams and Outlook. • Resolve printer-related issues, such as troubleshooting and setting up printers for users. • Manage and respond to service desk tickets promptly, ensuring timely resolution of technical problems. • Support Active Directory administration tasks, including user account management. • Diagnose and troubleshoot issues related to Windows 10 operating systems and associated hardware. • Collaborate with team members to address complex technical challenges and escalate issues when necessary. • Deliver clear and effective communication to users during support interactions. • Maintain accurate documentation of resolved issues and ongoing technical processes. • Ensure adherence to company protocols and best practices in IT support. • Participate in continuous improvement initiatives to enhance overall service quality.
2026-09-25T00:00:00Z

Help Desk/Desktop Support Analyst

Chandler, Arizona
onsite
Permanent / Full Time
48000 - 50000 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support for end users in Chandler, Arizona. This role focuses on resolving desktop, system, and access-related issues while delivering responsive service in a detail-oriented office environment. The ideal candidate is comfortable troubleshooting Windows-based technology, managing support requests efficiently, and helping employees stay productive through timely issue resolution. Responsibilities: • Deliver second-level desktop and help desk support for hardware, software, and user access concerns across the office • Investigate and resolve technical issues involving Windows workstations, peripherals, and common business applications • Manage incoming service requests through the ticketing system, ensuring accurate updates, prioritization, and follow-through • Support account-related tasks such as password assistance, permissions updates, and basic administration within Active Directory • Set up, configure, and maintain desktop and laptop equipment for employees and new hires • Escalate complex incidents when needed and collaborate with internal teams to restore service as quickly as possible • Document troubleshooting steps, recurring issues, and resolutions to improve support efficiency and knowledge sharing
2026-09-09T00:00:00Z

Help Desk/Desktop Support Analyst

San Antonio, Texas
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Desktop Support Analyst to provide reliable technical assistance and keep end-user systems operating smoothly in San Antonio, Texas. This position is ideal for someone who enjoys solving day-to-day technology issues, supporting employees with practical guidance, and contributing to a stable IT environment. The role will involve hands-on desktop support, clear documentation, and participation in technical initiatives that improve system performance and user experience. Responsibilities:• Resolve hardware, software, and workstation issues by identifying root causes and restoring functionality in a timely manner.• Guide employees on the effective use of business applications, devices, and standard technology tools, including support for onboarding activities.• Maintain accurate service records by documenting incidents, resolutions, access updates, and recurring issues in ticketing systems and knowledge resources.• Contribute to IT initiatives such as device rollouts, software validation, data recovery efforts, and product migration activities.• Prepare, configure, back up, and update computer systems to support business operations and user readiness.• Apply established IT policies and procedures when making changes to systems, ensuring compliance with operational and regulatory standards.• Support account and access-related tasks within Active Directory and related enterprise environments.• Monitor and respond to service desk tickets while communicating progress and next steps clearly to users.
2026-09-28T00:00:00Z

Help Desk/Desktop Support Analyst

Edina, Minnesota
onsite
Temporary / Contract
22 - 24 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to join a services team. This position is well suited for someone who enjoys investigating technical issues, improving workflows, and supporting both recurring operations and project-driven work. The role combines hands-on troubleshooting, data-focused tasks, and cross-functional communication to help maintain reliable service and efficient execution. Responsibilities:• Manage recurring operational activities tied to client and internal projects, including processing requests, preparing reports, validating information, and distributing completed outputs.• Perform website checks and content maintenance while supporting data-related work such as file updates, issue investigation, and load processing.• Track incoming customer data to ensure it is received, reviewed, and reflected accurately in connected applications within expected timelines.• Review current workflows to identify opportunities for greater efficiency, consistency, and quality, then support the rollout of process enhancements.• Create and maintain clear documentation for procedures, updates, and newly introduced functionality.• Provide regular status updates to leadership on project progress, risks, issues, and changes that may affect delivery.• Monitor support channels, respond to questions, and address escalations in a timely and effective manner.• Diagnose and resolve problems related to production data, system output, or website functionality to minimize disruption.
2026-09-11T00:00:00Z

Help Desk/Desktop Support Analyst

Santa Monica, California
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk/Desktop Support Analyst to provide hands-on technical support in a fast-paced academic setting in Santa Monica, California. This is a Contract position requiring on-site assistance for faculty, staff, and students, with a strong emphasis on maintaining reliable day-to-day technology operations. The role focuses on resolving desktop and classroom technology issues, supporting both Mac and Windows environments, and helping ensure equipment and audio/visual systems are ready for instruction and events. Responsibilities: • Deliver on-site technical assistance to faculty, staff, and students by diagnosing and resolving hardware, software, and connectivity issues across campus. • Manage daily service requests through a ticketing platform such as Freshdesk, maintaining timely follow-up and clear resolution notes. • Configure, deploy, and support desktop and laptop systems, with primary attention to Mac devices and additional support for Windows workstations. • Set up, maintain, and troubleshoot classroom and office technology including printers, projectors, and other shared equipment. • Administer Apple device management tools and assist with device provisioning, updates, and policy enforcement. • Prepare and support Google Workspace-related technology and other institutional platforms used for day-to-day operations. • Perform hands-on technical tasks such as equipment moves, workstation installations, basic cabling, and general campus IT support. • Provide audio/visual support for campus events and assist with technology installations tied to new facility and learning space projects.
2026-09-01T00:00:00Z

Help Desk/Desktop Support Analyst

Jasper, Indiana
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk/Desktop Support Analyst to provide dependable technical support for end users in Indiana/Kentucky. This Long-term Contract position is ideal for someone with hands-on experience resolving everyday desktop and operating system issues while delivering responsive customer service. The person in this role will support a Windows-based environment, manage user access needs, and help maintain smooth day-to-day technology operations. Remote position with capability to travel to IN/KY clients (10% travel monthly). Responsibilities:• Respond to incoming service desk requests and provide timely technical assistance for hardware, software, and user access issues.• Diagnose and resolve common problems related to Microsoft Windows systems, desktop performance, and end-user functionality.• Support Windows 10 devices by identifying issues, applying fixes, and escalating more complex incidents when needed.• Create, update, and close support tickets with clear documentation of actions taken and issue resolution.• Assist with Active Directory tasks such as account support, password resets, and basic user access maintenance.• Provide desk-side and remote support to employees to minimize downtime and restore productivity quickly.• Help set up, configure, and maintain desktops, laptops, and peripheral devices in accordance with support standards
2026-10-01T00:00:00Z

Help Desk Technician

Jacksonville, Florida
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Technician to provide front-line technical support for end users. This contract position focuses on resolving everyday desktop and account-related issues, supporting user onboarding activities, and helping maintain a reliable technology environment. The ideal candidate is comfortable working with Windows-based systems, managing user access, and delivering responsive service with a detail-oriented approach. Responsibilities:• Provide first-level technical assistance for hardware, software, and access-related issues reported by employees• Set up new user accounts, configure system access, and prepare workstations for incoming staff• Support and troubleshoot devices running Microsoft Windows 11 to ensure smooth day-to-day operation• Maintain and update user profiles, permissions, and group access within Active Directory• Respond to service requests in a timely manner and document incidents, actions taken, and resolutions• Guide users through basic troubleshooting steps and escalate more complex issues when needed• Assist with workstation deployment, configuration changes, and general desktop support tasks
2026-08-31T00:00:00Z

Help Desk Technician

Lancaster, Texas
onsite
Temporary to Hire
24.03 - 26.44 USD / Hourly
We are looking for a Help Desk Technician to provide dependable technical support for end users in Lancaster, Texas. This contract-to-permanent position is ideal for someone who enjoys solving technology issues, delivering a strong customer experience, and keeping support activities well documented. The person in this role will assist with desktop, device, and access-related needs while working within established IT standards and security practices. POSITION: DESKTOP SUPPORT TECHNICIANLOCATION: LANCASTER, TX ONSITEDURATION: 6 MONTH CONTRACT TO PERMANENTRATE: $24.03 - $26.44 Responsibilities:• Provide first-line technical assistance for hardware, software, and workstation issues, guiding users through solutions and restoring productivity quickly.• Diagnose and resolve problems affecting Windows 10 and Windows 11 desktop environments, escalating more complex incidents when needed.• Support user accounts and access needs within an Active Directory domain while following company security and support procedures.• Respond to and manage service desk tickets with clear updates, accurate notes, and timely follow-through until each issue is closed.• Configure, troubleshoot, and maintain end-user equipment such as printers, handheld devices, mobile devices, and other common network-connected peripherals.• Document recurring issues, resolutions, and support activities to improve knowledge sharing and strengthen team efficiency.• Investigate underlying causes of technical problems and apply sound troubleshooting methods to prevent repeat incidents.• Work independently on assigned requests while collaborating with the broader IT team to maintain reliable support coverage and service quality.
2026-09-25T00:00:00Z

Help Desk Technician

Plant City, Florida
onsite
Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Help Desk Technician to join a growing IT support team in Florida. This contract opportunity with permanent potential is ideal for someone who brings strong technical troubleshooting experience, a customer-focused approach, and the ability to guide escalated support issues through resolution. In this role, you will provide advanced assistance across end-user systems, infrastructure, and cloud-based tools while helping maintain high service standards for clients. Responsibilities:• Handle complex support requests escalated from frontline help desk staff and drive issues to timely resolution.• Diagnose and resolve technical problems involving desktops, servers, business applications, network components, and cloud services.• Review incoming service requests, prioritize urgent matters, and route critical issues to the appropriate technical resources.• Maintain accurate ticket updates, document work performed, record time entries, and ensure cases are properly closed.• Communicate with users throughout the support process, provide status updates, and proactively address ongoing service concerns.• Contribute to operational and technical projects that support client environments and service delivery improvements.• Recommend practical enhancements to systems, support processes, and client technology environments based on recurring issues and observed risks.• Provide onsite support when required and participate in the rotating on-call schedule to assist with after-hours needs.
2026-08-28T00:00:00Z

Help Desk Analyst II - Direct Hire

Des Moines, Iowa
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
Help Desk Specialist / Desktop Specialist – Long-Term Opportunity with a small company! IMMEDIATE CONSIDERATION/ IMMEDIATE INTERVIEW! Location: ONSITE DAILY DES MOINES, Iowa Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!NO Sponsorship. At Least 1 year of PROFESSIONAL experience. Why Join This Company? 💼Do you love helping others and solving tech challenges? "White Glove" service working with difficult users. 🖥️ Are you an IT Support Professional who thrives on delivering exceptional technical end user support ? We're searching for a dedicated Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!***For immediate consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume directly to me. ** DM me on my LinkedIN profile.*****🛠️ What You Will Do: Your day-to-day:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Ticketing Management System experience✔️ Addressing High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ Supporting Office 365 apps, Active Directory,✔️ Troubleshooting network connectivity issues 🌐 (DNS, DHCP, TCP/IP).*** Providing White Glove service to High Touch employees and executives ! Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 O365 experience💡 Solid hardware & software troubleshooting skills.💡 Ticketing systems💡 Knowledge of basic networking: DNS, DHCP, TCP/IP 🔌.🖱️ Experience with Citrix. 🔁 Knowledge of Cisco Meraki switches & Cisco firewalls. AzureSoft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient, & helps users feel at ease.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region- email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. AND ONE CLICK APPLY.
2026-09-21T00:00:00Z

IT Help Desk Specialist

Los Angeles, California
onsite
Permanent / Full Time
50000 - 65000 USD / Yearly
IT Help Desk Specialist Company OverviewA growing professional services organization based in Los Angeles, California is seeking an IT Help Desk Specialist to provide responsive technology support to employees and help maintain reliable day-to-day IT operations. The organization offers a collaborative environment where team members can gain exposure to a broad range of Microsoft technologies while developing their technical skills and growing into additional IT responsibilities. Role SummaryThe IT Help Desk Specialist will serve as a first point of contact for employees experiencing technology issues. This role will provide hands-on support across Windows devices, Microsoft 365, user accounts, hardware, software, printers, networking, and remote connectivity. The ideal candidate has strong troubleshooting fundamentals, excellent customer service skills, and an interest in growing their career in IT support and systems administration. Key Responsibilities<ul><li>Provide first-level technical support for employees through in-person, email, phone, collaboration tools, and ticketing channels.</li><li>Troubleshoot Windows, Microsoft 365, passwords, account lockouts, printers, peripherals, VPN, Wi-Fi, and basic network connectivity issues.</li><li>Support employee onboarding and offboarding, including user account setup, access changes, and workstation preparation.</li><li>Configure, deploy, maintain, and troubleshoot laptops, desktops, software, and other workplace technology.</li><li>Manage support requests through the IT ticketing system, documenting troubleshooting steps and ensuring timely resolution or escalation.</li><li>Support Active Directory and cloud-based identity administration for routine user and access requests.</li><li>Maintain technology inventory, documentation, and internal knowledge resources.</li><li>Assist senior IT staff with software deployments, system testing, documentation, and company-wide technology projects.</li><li>Coordinate with technology vendors and escalate complex technical issues when appropriate.</li><li>Communicate technical solutions clearly and professionally to non-technical users.</li></ul>Additional Details<ul><li>Fully onsite </li><li>Standard schedule: 8:30 a.m. - 5:30 p.m. with a one-hour lunch break</li><li>Occasional overtime may be required during peak business periods and month-end activities</li><li>Limited local travel may occasionally be required</li><li>Opportunity to gain experience across a broad Microsoft-focused IT environment and grow into more advanced technical responsibilities</li></ul>
2026-09-29T00:00:00Z

Help Desk Support Specialist

Wilmington, California
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are seeking a Help Desk Support Specialist to provide first-line technical support for end users across a fast-paced environment. This individual will be responsible for troubleshooting hardware, software, network, and user access issues while delivering excellent customer service. The ideal candidate combines strong technical troubleshooting skills with the ability to communicate effectively, prioritize requests, and support users in a collaborative workplace. Key Responsibilities<ul><li>Provide Tier 1 and Tier 2 technical support for desktops, laptops, mobile devices, printers, and business applications.</li><li>Utilize ServiceNow to manage, document, prioritize, and resolve incident and service requests.</li><li>Troubleshoot internet connectivity, network access, printing issues, IP address conflicts, and other common end-user technical problems.</li><li>Support Windows 11 environments, including user account setup, software installations, system configurations, and troubleshooting.</li><li>Administer and support Active Directory, including user provisioning, password resets, group membership management, and policy enforcement.</li><li>Assist users with Google Workspace and cloud-based Google technologies, including account management, collaboration tools, and user support.</li><li>Escalate complex technical issues when necessary while ensuring timely communication and resolution updates.</li><li>Document troubleshooting steps, resolutions, and support procedures.</li><li>Maintain a strong customer-service mindset when interacting with employees at all levels of the organization.</li></ul>
2026-09-12T00:00:00Z

Help Desk Technician II

Austin, Texas
onsite
Temporary / Contract
25 - 30 USD / Hourly
Help Desk Technician IIAustin, TX | Contract-to-Hire | Onsite The Help Desk Technician II is a key member of the IT team, serving as an advanced technical resource responsible for resolving complex technology issues and delivering an exceptional end-user experience. This role goes beyond traditional help desk support, acting as a trusted partner to employees across the organization while supporting critical systems, driving technology improvements, and helping ensure a stable, secure, and productive IT environment. The ideal candidate is a proactive problem solver who thrives in a fast-paced environment, enjoys tackling technical challenges, and takes pride in delivering high-quality support that directly impacts business success. Responsibilities:<ul><li>Provide advanced technical support for desktops, laptops, mobile devices, printers, enterprise applications, Microsoft 365, and network connectivity issues.</li><li>Serve as an escalation point for complex technical incidents, utilizing strong troubleshooting and diagnostic skills to identify root causes and drive resolution.</li><li>Administer and support user accounts, access permissions, Active Directory, Microsoft Entra ID (Azure AD), VPN access, and related identity management systems.</li><li>Deploy, configure, maintain, and troubleshoot Windows workstations, software applications, endpoint security solutions, and peripheral devices.</li><li>Support onboarding and offboarding activities, ensuring employees have secure and seamless access to required technology resources.</li><li>Analyze recurring incidents to identify trends, recommend long-term solutions, and improve overall service delivery.</li><li>Create and maintain technical documentation, knowledge base articles, and support procedures.</li><li>Monitor and manage support tickets while ensuring timely communication, issue ownership, and a high level of customer satisfaction.</li><li>Mentor junior support team members and contribute to a collaborative, knowledge-sharing culture.</li><li>Assist with maintaining system reliability, security compliance, and business continuity across the IT environment.</li></ul>
2026-09-11T00:00:00Z

Desktop Support Analyst

Chattanooga, Tennessee
onsite
Temporary / Contract
21 - 25 USD / Hourly
We are looking for a Desktop Support Analyst to deliver responsive, hands-on technical support for users across multiple client environments in Chattanooga, Tennessee. This Contract position is ideal for someone who enjoys solving desktop and connectivity issues directly at the point of need while providing a high-quality, customer-focused experience. The role centers on Tier II support, combining independent troubleshooting with onsite assistance and clear communication for both technical and nontechnical users. Responsibilities: • Resolve escalated end-user issues that require deeper analysis beyond initial help desk support, ensuring timely and effective outcomes. • Visit local client locations as needed to provide in-person assistance for hardware, software, and connectivity problems. • Diagnose and repair issues involving Windows workstations, printers, VPN access, Microsoft applications, and general desktop performance. • Prepare, deploy, and configure desktop and workstation equipment for new and existing users. • Manage routine Active Directory tasks such as account creation, user updates, and access-related support. • Investigate network-related problems by checking cabling, switches, firewalls, and other infrastructure components tied to endpoint connectivity. • Determine when issues can be resolved directly and when advanced technical teams should be engaged for additional support. • Record troubleshooting steps, resolutions, and status updates accurately within the ticketing system. • Communicate progress and technical guidance clearly to users with varying levels of technical understanding.
2026-09-25T00:00:00Z

Desktop Support Analyst

Palo Alto, California
onsite
Temporary / Contract
38 - 44 USD / Hourly
We are looking for a Desktop Support Analyst to provide hands-on technical support for end users in Palo Alto, California. This Long-term Contract opportunity is ideal for someone who communicates clearly, resolves desktop issues efficiently, and delivers a reliable support experience across hardware and Mac-based environments. The role begins on a part-time basis and may expand over time based on business needs. Responsibilities: • Deliver front-line desktop support by diagnosing and resolving issues related to workstations, peripherals, and end-user technology • Support Mac OS environments, including troubleshooting operating system, software, and device-related problems • Respond to user requests in a detail-oriented and timely manner while providing clear technical guidance • Set up, configure, and maintain computer hardware and related equipment for employees and teams • Track support activity, document resolutions, and escalate more complex issues when needed • Assist with onboarding, equipment deployment, and general desk-side support to ensure smooth day-to-day operations
2026-09-18T00:00:00Z

Desktop Support Analyst

Louisville, Kentucky
onsite
Temporary to Hire
20 - 24 USD / Hourly
We are looking for a Desktop Support Analyst to deliver hands-on technical assistance at a manufacturing site in Louisville, Kentucky. This contract opportunity with potential for a permanent role is ideal for someone who enjoys working directly with employees, resolving everyday technology issues, and serving as the primary onsite IT contact while partnering with a broader support team. The role supports office and plant users across a largely Windows-based environment and requires a practical, service-oriented approach to equipment setup, troubleshooting, and user guidance. Responsibilities: • Provide in-person desktop and help desk support for office staff, corporate users, and plant personnel, handling a wide range of first- and second-level technical issues. • Diagnose and resolve problems involving Windows systems, software, hardware components, printers, peripheral devices, and routine connectivity concerns. • Support manufacturing-related printing equipment, including Zebra label printers and multifunction or network printers, by addressing setup, connection, and basic performance issues. • Prepare, image, configure, and deploy desktops and laptops for new employees and replacement needs, including domain setup and application installation. • Maintain user accounts through Active Directory by updating account details, resetting passwords, and adjusting security group access as needed. • Investigate basic network and access issues, resolve straightforward problems when possible, and route advanced matters to the appropriate infrastructure or networking teams. • Record, track, and update incidents in the ticketing system to ensure clear documentation, timely follow-up, and proper escalation. • Assist users in a primarily Windows environment while also providing limited support for macOS devices and legacy platform access issues such as AS400 credential support. • Work with internal IT partners and external vendors to coordinate solutions for hardware, software, and service-related problems. • Travel occasionally to other company locations for training, onsite support coverage, or device-related assistance when needed.
2026-09-24T00:00:00Z

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