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150 results for Help Desk Analyst Ii jobs

Help Desk Analyst II

Bartlett, IL
onsite
Temporary to Hire
31.53 - 40.41 USD / Hourly
We are looking for a Help Desk Analyst II to join a team in Illinois in a contract capacity with the potential for a permanent role. This role is ideal for someone who enjoys solving technical problems across end-user systems, network-connected devices, and core desktop environments while delivering dependable support to internal users. The position offers a hands-on opportunity to work across Level 1 and Level 2 support needs, troubleshoot a wide range of issues, and build experience in infrastructure, security, and day-to-day IT operations. Responsibilities: • Provide front-line and second-level technical support for desktop systems, laptops, and end-user technology in both on-site and remote settings. • Diagnose and resolve issues involving workstations, peripherals, wireless connectivity, printers, and other network-attached equipment. • Support daily operations of network hardware by assisting with switches, routers, wireless access points, and related connectivity concerns. • Manage service desk requests, document troubleshooting steps, and ensure timely follow-up through ticket resolution. • Assist with user account support and routine administrative tasks within Active Directory and Windows-based environments. • Help maintain secure and stable systems by supporting patching activities, endpoint protection tools, antivirus measures, and basic firewall-related tasks. • Contribute to backup monitoring and support basic recovery procedures to help maintain business continuity. • Escalate more complex technical incidents when needed while continuing to communicate clearly with users and internal IT teams.
2026-06-18T00:00:00Z

Help Desk Analyst II

Lewis Center, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst II to join the IT team in Lewis Center, Ohio in a Long-term Contract role. This position is ideal for an early-career support specialist who enjoys solving technical issues, delivering dependable service to internal users, and building a strong foundation for future growth. You will provide hands-on assistance across Microsoft-based environments while helping maintain consistent day-to-day support coverage for the business. Responsibilities: • Provide front-line technical support for employees by diagnosing and resolving hardware, software, and access-related issues in a timely manner. • Manage and update service requests through Jira, ensuring tickets are documented clearly, prioritized appropriately, and followed through to completion. • Troubleshoot Microsoft 365 applications and Windows 10 environments, including common user issues involving accounts, devices, and productivity tools. • Support user account administration tasks such as password resets, access changes, and directory updates within Active Directory. • Assist staff with both Windows PCs and occasional Mac-related support needs, offering clear guidance and practical solutions. • Communicate status updates effectively to end users, helping reduce frustration and maintain confidence during technical disruptions. • Work closely with the broader IT team to escalate more complex incidents and contribute to a reliable support experience across the organization. • Participate in assigned technical projects or improvement efforts over time, with opportunities to expand beyond ticket-based support into broader IT initiatives.
2026-06-15T00:00:00Z

Help Desk Analyst II

Malibu, CA
onsite
Temporary / Contract
29.45 - 34.1 USD / Hourly
We are looking for a Help Desk Analyst II to provide responsive technical support for a government organization in Malibu, California. This Long-term Contract position focuses on supporting a Windows-based environment, assisting employees and external users with day-to-day technology issues, and delivering a high standard of customer service. The ideal candidate can work independently, troubleshoot efficiently, and adapt quickly in a detail-oriented public-sector setting. Responsibilities: • Provide front-line technical assistance for desktops, laptops, software applications, printers, and connectivity concerns across a primarily Windows environment. • Deliver both on-site and remote support to staff, outside partners, and off-site consultants, ensuring timely resolution of service requests. • Manage user access by handling password resets and account support while following established security and compliance practices. • Configure, deploy, upgrade, and troubleshoot end-user devices, peripherals, and standard business software. • Maintain accurate service records by documenting issues, troubleshooting steps, and outcomes within the ticket management system. • Coordinate workstation setup, office moves, and equipment troubleshooting to keep users productive with minimal disruption. • Escalate complex incidents to senior IT personnel when needed and collaborate on effective resolution paths. • Contribute to ongoing technology initiatives, including cloud-related efforts, asset tracking, and support for web, audio-visual, and virtual meeting tools as required.
2026-07-01T00:00:00Z

Help Desk Analyst II

North Waltham, MA
onsite
Temporary / Contract
33.25 - 38.5 USD / Hourly
We are looking for a Help Desk Analyst II to deliver attentive, high-quality technical support for a financial services team in Waltham, Massachusetts. This Long-term Contract opportunity is ideal for someone who thrives in a hands-on support role, enjoys working directly with employees, and can keep daily operations running smoothly through prompt issue resolution. The position combines onsite deskside assistance with remote support and requires a service-focused approach when assisting users across a Microsoft-based, cloud-centric environment. Responsibilities: • Provide first- and second-level technical assistance for end users, addressing both in-person and remote support needs with a strong customer service mindset. • Diagnose and resolve problems involving laptops, desktops, operating systems, standard business software, and cloud applications to reduce downtime. • Set up equipment, accounts, and access for new hires while also handling departures through organized offboarding support. • Support core collaboration platforms such as Microsoft 365, Outlook, Teams, Zoom, and related productivity tools used across the business. • Serve as the primary onsite IT contact, managing daily support activity independently and ensuring requests are handled efficiently. • Coordinate with external or centralized IT partners to escalate more advanced issues and follow through until resolution is achieved. • Maintain accurate tracking of incidents and service requests, keeping documentation current and responses timely. • Contribute to technology-related initiatives, including emerging AI-focused efforts and other improvements that enhance support operations.
2026-06-30T00:00:00Z

Help Desk Analyst III

Pittsburgh, PA
onsite
Temporary / Contract
57 - 66 USD / Hourly
We are looking for an experienced Help Desk Analyst III to provide high-level technical support for users in Pittsburgh, Pennsylvania. This Long-term Contract position is ideal for someone who excels at resolving advanced desktop, network, and systems issues while delivering dependable customer service. The role requires strong hands-on knowledge of enterprise support environments, including Microsoft technologies, Active Directory, and Office 365, along with the ability to diagnose and resolve complex technical problems efficiently. Responsibilities: • Deliver advanced technical assistance for hardware, software, and access-related issues across a multi-level support environment. • Investigate and resolve escalated incidents involving desktop systems, Microsoft platforms, and end-user applications. • Support account administration tasks, including permissions, directory updates, and user access management within Active Directory. • Troubleshoot connectivity and infrastructure-related problems by identifying network, configuration, and performance issues. • Configure, maintain, and support desktop hardware, peripheral devices, and deskside technology for end users. • Assist with administration and support activities involving Windows Server, Office 365, Citrix technologies, and related enterprise tools. • Document issues, resolutions, and recurring trends to improve service quality and support efficiency. • Collaborate with internal technical teams to address complex system concerns and maintain stable user operations.
2026-06-16T00:00:00Z

Help Desk Analyst III

Dallas, TX
onsite
Temporary to Hire
32 - 38 USD / Hourly
We are looking for an experienced Help Desk Analyst III to join our team in Farmers Branch, Texas. In this role, you will provide advanced IT support, troubleshooting, and maintenance for hardware, software, and network systems. This is a Contract to permanent position within the manufacturing industry, offering an opportunity to contribute to a collaborative and dynamic environment. Title: HelpDesk IIILocation: Framers Branch, TxPay: $32-38 per hourDuration: 6 Month Contract to hire Responsibilities:• Deliver expert-level technical support for escalated issues across hardware, software, and network systems.• Diagnose and resolve complex IT problems related to Microsoft Azure, Active Directory, Exchange, Intune, and Multi-Factor Authentication.• Provide clear and detail-oriented communication to teams and stakeholders, ensuring exceptional customer service.• Collaborate with peers and management to address IT infrastructure needs and improve operational efficiency.• Maintain and monitor IT systems to ensure optimal performance and adherence to industry best practices.• Troubleshoot and analyze issues using advanced techniques and tools.• Support Microsoft licensing and ensure compliance across systems.• Manage service desk tickets, prioritizing tasks effectively and adhering to service level agreements.• Assist with technology rollouts and AV system projects as needed.• Contribute to the shared knowledge base to enhance team capabilities and problem-solving efficiency.
2026-06-23T00:00:00Z

Help Desk Analyst

North Syracuse, NY
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a Help Desk Analyst to provide front-line technical support for end users in Syracuse, New York. This Contract position is ideal for someone with at least 1 year of experience handling service desk requests, resolving Windows-related issues, and supporting user accounts in Active Directory. The role focuses on delivering timely assistance, diagnosing common hardware and software problems, and ensuring a dependable support experience across the organization. Responsibilities: • Respond to incoming support requests and document all issues, updates, and resolutions within the service desk ticketing system. • Troubleshoot day-to-day technical problems involving Windows 10 and Windows 11 devices, including login, software, and basic workstation issues. • Assist users with account access, password resets, and directory-related support tasks within Active Directory. • Investigate reported incidents, identify root causes for common technical issues, and apply appropriate fixes or escalate when necessary. • Provide clear guidance to employees on standard technology issues and help them follow established support procedures. • Maintain accurate records of support activity, recurring issues, and completed resolutions to support service quality and reporting.
2026-06-25T00:00:00Z

Help Desk Analyst

New York, NY
onsite
Temporary / Contract
31.6635 - 36.663 USD / Hourly
We are looking for a Help Desk Analyst to provide high-touch, in-person technical support for employees and senior stakeholders in New York, New York. This Long-term Contract opportunity is ideal for someone who is confident supporting Windows-based environments, resolving day-to-day user issues, and delivering a strong service experience in an on-site setting. The role focuses on responsive troubleshooting, hands-on desktop support, and effective ticket management while maintaining a detail-oriented and customer-focused approach. Responsibilities: • Deliver on-site technical assistance for hardware, software, and workstation issues across a Windows environment. • Provide attentive executive-level support, ensuring timely resolution of issues with discretion and care. • Diagnose and resolve common desktop and end-user problems related to operating systems, peripherals, and productivity tools. • Manage incoming service requests, document work performed, and update ticket status accurately within the service desk system. • Set up, maintain, and support laptops, desktops, and related devices for office-based users. • Escalate complex incidents when needed and coordinate with broader IT teams to drive issues through to resolution. • Support day-to-day office technology operations to minimize disruption and maintain a reliable user experience.
2026-06-30T00:00:00Z

Help Desk Analyst

Philadelphia, PA
onsite
Temporary to Hire
0 - 0 USD / Yearly
Our team is hiring a Help Desk Analyst for a client based in the Philadelphia, Pennsylvania area. This is a long term contract to hire based opportunity and is mainly remote. Candidates must reside in PA, NJ or DE for consideration. The shift we are hiring for is Saturday to Wednesday 10am-630pm. Please apply only if you are interested and available for this shift! Responsibilities:• Respond to incoming service desk requests and document issues clearly to ensure timely follow-up and resolution.• Troubleshoot hardware, software, and operating system problems for users working in Microsoft Windows 10 environments.• Assist with account access, password support, and user administration tasks within Active Directory.• Diagnose basic technical issues, identify root causes, and escalate more complex problems when needed.• Provide clear guidance to end users on system use, common fixes, and best practices to minimize recurring issues.• Track, update, and close support tickets accurately while maintaining strong customer service throughout the support process.
2026-06-30T00:00:00Z

Help Desk Analyst

Decatur, GA
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst to support end users across a government environment in Decatur, Georgia. This Long-term Contract position is ideal for someone who combines strong technical troubleshooting ability with a service-focused approach to resolving day-to-day hardware, software, and access issues. The person in this role will help maintain reliable IT operations by addressing support requests, guiding users through solutions, and contributing to ongoing training and process improvement efforts. Responsibilities: • Respond to technical support requests from end users and resolve issues related to desktops, software applications, account access, and general workstation functionality. • Investigate incidents thoroughly, determine root causes where possible, and escalate more complex problems to appropriate technical teams for further resolution. • Manage service desk tickets by documenting reported issues, updating user information, and tracking each request through completion. • Guide staff through step-by-step troubleshooting procedures using clear communication and a customer-focused approach. • Configure hardware and assist with end-user device setup to ensure equipment is ready for operational use. • Monitor open support items, provide timely follow-up to users, and confirm that issues are fully resolved before closing tickets. • Maintain accurate records of support activity and prepare reports that reflect trends, recurring issues, and service performance. • Partner with training and development teams to identify knowledge gaps and deliver instruction on system functionality and job-related applications. • Suggest practical updates to support processes and documentation to improve service quality and operational efficiency.
2026-06-11T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to support a security-focused operation in Green, Ohio. This Long-term Contract opportunity is ideal for someone who enjoys resolving technical issues, documenting findings clearly, and assisting field teams through responsive support. The position begins with daytime training and access setup, then moves to evening shift-8PM-6AM and a four-day, 10-hour schedule Monday through Thursday. You will play a key role in identifying application issues, managing ticket activity, and helping maintain consistent technical support throughout the project. Responsibilities:• Provide frontline technical assistance by handling incoming support requests from field technicians and guiding them through issue resolution.• Review application behavior before and after switch upgrade activities, recording any defects, inconsistencies, or performance concerns discovered during testing.• Create, update, and track service desk tickets to ensure problems are documented accurately and routed for timely follow-up.• Troubleshoot Windows-based desktop and user access issues using sound diagnostic methods and clear communication.• Support account-related tasks within Active Directory, including access validation and basic user environment troubleshooting.• Maintain detailed records of incidents, observations, and outcomes to support reporting and resolution efforts.• Participate in required training and onboarding activities to obtain network access and become fully prepared for project support needs.
2026-07-01T00:00:00Z

Help Desk Analyst

San Francisco, CA
onsite
Temporary / Contract
30 - 35 USD / Hourly
We are looking for a Help Desk Analyst to deliver on-site tier one technical assistance and dependable end-user support for a busy architecture environment in San Francisco, California. This is a contract position is ideal for someone who enjoys solving day-to-day IT issues, maintaining smooth office technology operations, and providing a high level of service in a fast-moving workplace. The role requires a hands-on, detail-oriented individual who can communicate clearly, manage competing priorities, and contribute to a positive support experience for employees and teams. This contract requires on-site between both the Oakland and San Francisco offices. Responsibilities:• Provide first-level technical support for hardware, software, and workplace technology issues, resolving incidents efficiently and escalating complex problems when needed.• Manage service desk requests from intake through closure, ensuring timely follow-up, accurate updates, and strong customer service throughout the support process.• Support Windows and Mac-based desktops and laptops by diagnosing user issues, performing basic troubleshooting, and restoring functionality with minimal disruption.• Maintain user accounts and access within Active Directory, including routine updates, permissions support, and account-related assistance.• Deliver on-site audio-visual and meeting room support to help presentations, conferences, and daily collaboration tools run smoothly.• Assist with office technology operations across assigned work locations and provide remote support to additional teams when required.• Coordinate device setup, workstation readiness, and general technical onboarding support for employees and contractors.• Contribute to operational continuity by documenting recurring issues, tracking solutions, and helping improve support processes over time.tie
2026-06-10T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a dependable Help Desk Analyst to join a high-volume support environment in Holland, Ohio. This contract to hire position is fully onsite and focused on delivering responsive first-level assistance for inbound customer issues, ticket monitoring, and technical support coordination. The ideal candidate communicates clearly, stays composed under pressure, and approaches each interaction with a strong customer service mindset. Hourly Pay: $17/hrCurrent open Shift: 3:30pm-12am; off days Sunday and Tuesday Responsibilities:• Handle incoming customer calls with professionalism, gather issue details, and provide first-line support in a timely manner.• Review service requests and alerts, assess urgency, and determine the appropriate next steps based on established procedures.• Document every customer interaction thoroughly by creating, updating, and maintaining accurate ticket records and resolution notes.• Escalate unresolved incidents to the correct internal teams to support efficient troubleshooting and service restoration.• Investigate basic equipment and system issues quickly to identify likely causes and assist with initial resolution efforts.• Monitor overnight or queued tickets to help ensure timely follow-up and adherence to response expectations.• Verify that recommended fixes, settings, or configurations are functioning properly before closing or advancing a case.• Support additional service desk activities as needed to maintain consistent customer support operations.
2026-07-01T00:00:00Z

Help Desk Analyst

West Chester, OH
onsite
Temporary / Contract
25 - 31 USD / Hourly
Fully onsite position 5 days/week Hours: 8:00am-4:30pm ET Ongoing Contract We are seeking a Configuration Analyst to support our client's Ohio field location. This role is ideal for candidates with strong hands‑on technical skills who enjoy working with hardware, troubleshooting systems, and collaborating in a team environment. As a Configuration Analyst, you will work in an onsite, team‑based environment supporting the testing, refurbishment, and upgrading of hardware and software devices. This role is similar to a higher‑level deskside support position and includes some light networking tasks. You will partner closely with Facilities and internal teams to prepare devices for redeployment back into the field. Attention to detail, reliability, and teamwork are critical to success in this role. Key Responsibilities<ul><li>Test, configure, refurbish, and upgrade hardware and software on devices</li><li>Perform light network engineering tasks related to device setup and testing</li><li>Accurately document and log test results and configuration data in internal databases</li><li>Partner with Facilities and other teams to ensure devices are ready for field deployment</li><li>Follow daily schedules and assigned break times as directed by floor supervisors</li><li>Work collaboratively in a shared, open workspace</li><li>Maintain consistent attendance and professional workplace behavior</li></ul>
2026-06-30T00:00:00Z

Help Desk Analyst

Holland, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a customer-focused support team in Holland, Ohio. This long-term contract position is fully onsite and supports a 24/7 operation, with multiple shifts available for professionals who can deliver dependable first-level assistance. The ideal candidate is comfortable handling inbound calls, documenting issues accurately, and responding calmly and efficiently in a fast-moving environment. Hourly Pay Rate: $17/hrOpen Shift: 3:30-12pm Off Days Sunday and Tuesday Responsibilities:• Respond to incoming support calls with professionalism and a strong service mindset while addressing Tier 1 customer needs.• Review reported issues, assess equipment or system concerns, and identify the appropriate next steps in a timely manner.• Monitor service tickets, maintain accurate case records, and document troubleshooting activity and customer interactions in detail.• Escalate incidents to the proper internal teams when resolution requires additional expertise or immediate attention.• Follow established support procedures to determine when outreach, troubleshooting, or escalation is required.• Verify that configurations and implemented solutions are functioning correctly before closing or advancing a case.• Provide overnight ticket monitoring and ensure urgent issues are handled according to defined service protocols.• Support additional operational tasks as needed to help maintain consistent service coverage and quality.
2026-07-01T00:00:00Z

Help Desk Analyst

Hemet, CA
onsite
Temporary / Contract
25.65 - 29.7 USD / Hourly
We are looking for a Help Desk Analyst to support day-to-day technology needs for an education environment in Hemet, California. This is a Contract position focused on providing responsive technical assistance for students, staff, and classrooms across multiple campus settings. The ideal candidate will deliver dependable support for devices, operating systems, and network-related issues while helping maintain a productive learning environment. Responsibilities: • Provide first-line technical support for student and staff hardware, software, and connectivity issues across school sites. • Diagnose and resolve problems involving Chromebooks, iPads, Windows-based computers, and other classroom technology. • Manage incoming service desk requests, document resolutions, and follow up to ensure tickets are completed accurately and on time. • Install, configure, and deploy devices and related technology equipment for classrooms, offices, and shared campus spaces. • Assist educators and school personnel with technology setup, troubleshooting, and day-to-day usage needs in instructional settings. • Support user account access and basic administrative tasks within Active Directory and Microsoft Windows environments. • Perform routine troubleshooting to identify root causes and escalate more complex technical issues when necessary.
2026-06-30T00:00:00Z

Help Desk Analyst

San Diego, CA
onsite
Temporary / Contract
25 - 30 USD / Hourly
We are seeking a customer-focused Help Desk Analyst to join a fast-paced support team. This role is ideal for someone with strong Help Desk or Service Desk experience who thrives in a high-volume call center environment. The successful candidate will provide end-user support across both Windows and macOS platforms, troubleshoot Microsoft 365 issues, manage device enrollment and policies through Intune and MDM solutions, and deliver exceptional customer service while resolving technical problems efficiently. Key Responsibilities<ul><li>Serve as the primary point of contact for end-user technical support via phone, chat, email, and ticketing systems.</li><li>Troubleshoot hardware, software, operating system, and application issues in a mixed Windows and macOS environment.</li><li>Support and administer Microsoft 365 applications, including Outlook, Teams, OneDrive, and SharePoint.</li><li>Resolve account-related issues utilizing Active Directory, including password resets, account unlocks, security groups, and user provisioning.</li><li>Manage and troubleshoot devices using Microsoft Intune and Mobile Device Management (MDM) platforms.</li><li>Diagnose and resolve printer connectivity, configuration, and performance issues.</li><li>Assist with workstation deployments, system upgrades, software installations, and hardware replacements.</li><li>Document incidents, service requests, troubleshooting steps, and resolutions within the ticketing system.</li><li>Escalate complex issues to appropriate teams while maintaining ownership of the customer experience.</li><li>Meet established service level agreements (SLAs) and support metrics within a high-volume environment.</li></ul>
2026-07-02T00:00:00Z

Help Desk Analyst I

Mandeville, LA
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a dependable Help Desk Analyst I to provide front-line technical support for end users in Louisiana. This long-term contract opportunity begins on a part-time schedule of approximately 20 to 25 hours per week and is expected to grow into a permanent workload over time. The position supports desktop issues and remote service requests for clients across the country, making it ideal for someone who enjoys solving technical problems and delivering responsive customer support. Responsibilities: • Resolve first- and second-level technical issues involving desktops, operating systems, and common end-user applications. • Respond to remote support requests from users in multiple locations and document all work accurately within the ticketing system. • Investigate hardware, software, and connectivity problems and provide timely solutions or escalate when necessary. • Deliver hands-on and remote assistance for workstation setup, user support, and everyday troubleshooting needs. • Support basic network-related issues such as connectivity interruptions, device access concerns, and general troubleshooting. • Assist with routine Windows environment support, including fundamental server-related tasks when appropriate. • Contribute to a hybrid support model by providing on-site help when needed and remote coverage for distributed users. • Maintain clear communication with users regarding issue status, next steps, and expected resolution timelines.
2026-07-02T00:00:00Z

Help Desk Analyst I

Boulder, CO
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to provide first-level technical assistance for employees in Boulder, Colorado. This Long-term Contract opportunity is well suited for someone early in their IT career who enjoys solving everyday technology issues, supporting users with professionalism, and working within established support procedures. The role involves assisting with Windows and Mac devices, user account support, equipment setup, and accurate ticket documentation in a fast-paced internal IT environment. Responsibilities: • Deliver front-line IT support for employees using Windows and macOS systems, resolving routine technical concerns in a timely manner. • Investigate and address common service requests such as password assistance, account access issues, software errors, and basic hardware problems. • Coordinate onboarding and offboarding activities by preparing user accounts, setting up devices, and ensuring equipment readiness. • Prepare, image, configure, and distribute laptops and related technology assets for end users. • Maintain device inventory records and assist with hardware purchasing, tracking, and lifecycle oversight. • Support account administration tasks within Microsoft 365 and Azure, including basic user management and issue resolution. • Assist with endpoint administration through tools such as Intune or similar device management platforms. • Record support activity, solutions, and process notes accurately within Jira or a comparable ticketing system. • Route advanced or unresolved issues to senior IT staff when additional technical expertise is required. • Travel occasionally to the Boulder, Colorado office to provide onsite support as needed.
2026-06-26T00:00:00Z

Help Desk Analyst I

Chicago, IL
onsite
Temporary / Contract
19.7885 - 23.91 USD / Hourly
We are looking for a Help Desk Analyst I to provide responsive technical support for end users in Chicago, Illinois. This Long-term Contract opportunity is ideal for someone who enjoys solving day-to-day IT issues, communicating clearly with users, and keeping support requests organized from intake through resolution. The role focuses on supporting Microsoft-based workplace technologies, troubleshooting desktops and peripherals, and delivering a dependable service experience in a fast-paced environment. Responsibilities: • Deliver first-level technical assistance for hardware, software, connectivity, and peripheral issues affecting end users. • Diagnose and resolve problems involving Windows devices, Outlook, Microsoft 365 applications, and related workplace tools. • Manage user accounts and access by working within Active Directory and Microsoft Entra environments. • Support device setup, configuration, and policy-related tasks through Microsoft Intune. • Record, prioritize, and update support requests in a ticketing platform while maintaining accurate documentation throughout the issue lifecycle. • Troubleshoot email and collaboration issues connected to Office 365 and Exchange services. • Provide patient, attentive customer support by guiding users through solutions in a clear and approachable manner. • Assist with telephony or communication platform support when needed, including environments using tools such as RingCentral. • Escalate complex incidents appropriately and collaborate with other IT teams to ensure timely resolution.
2026-06-26T00:00:00Z

Help Desk Analyst I

Milwaukee, WI
onsite
Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a Help Desk Analyst I to join our team in Milwaukee, Wisconsin in a Contract to permanent role. This position supports employees through a combination of deskside assistance, walk-up support, and ticket-based service, helping resolve technical issues efficiently and effectively. The ideal candidate brings a strong customer service mindset, solid troubleshooting ability, and a structured approach to managing support requests from intake through completion. Responsibilities: • Oversee support requests throughout the full ticket lifecycle, ensuring issues are properly documented, addressed, and closed in a timely manner. • Provide hands-on technical assistance for hardware, software, and Windows-related problems in both deskside and service desk environments. • Monitor and prioritize the service desk workload, balancing queued incidents with in-person employee support needs. • Deliver walk-up technical support through a service bar model, offering prompt and attentive assistance for day-to-day IT issues. • Prepare, image, and deploy laptops using tools such as Autopilot and Intune to support device readiness and user productivity. • Manage user account administration tasks in Active Directory and Azure Active Directory, including onboarding, access updates, and offboarding activities. • Create and maintain clear support documentation and knowledge articles within ServiceNow to improve team efficiency and user self-service. • Provide high-touch technical support to employees across the organization, including executive leadership, with strong attention to service quality and discretion.
2026-06-22T00:00:00Z

Help Desk Analyst I

Tampa, FL
onsite
Temporary to Hire
19 - 22 USD / Hourly
We are looking for a Help Desk L1 to join an information technology team supporting a diverse client base in Tampa, Florida. This contract opportunity with permanent potential is ideal for someone who enjoys resolving technical issues, delivering excellent service, and working across a range of business environments from single-office operations to larger multi-site networks. The role combines remote support with occasional onsite assistance, requiring strong troubleshooting ability, clear communication, and a proactive approach to client support. Responsibilities:• Provide remote and onsite technical assistance for client systems, ensuring timely resolution of hardware, software, and connectivity issues.• Monitor and support core infrastructure components such as workstations, servers, switches, routers, firewalls, and related equipment.• Manage the full lifecycle of support requests by documenting issues, prioritizing tasks, communicating updates, and closing tickets accurately.• Support Microsoft desktop applications and cloud-based platforms, including end-user assistance with Microsoft 365 tools.• Contribute to technology deployments and service initiatives by assisting with implementation tasks and follow-up support.• Collaborate with team members to share technical knowledge, troubleshoot complex problems, and improve service delivery.• Help strengthen service offerings by identifying recurring issues and suggesting practical improvements to support processes or solutions.• Guide end users on effective day-to-day use of computers, servers, and network resources to improve productivity and reduce repeat issues.
2026-06-17T00:00:00Z

Tier II Help Desk Analyst

Austin, TX
onsite
Temporary / Contract
23 - 30 USD / Hourly
Tier II Help Desk AnalystOnsite | Austin, TX | Contract-to-Hire Join a fast-growing, innovative company in Austin that is scaling rapidly and investing heavily in technology, people, and infrastructure. This is an opportunity to step into a highly visible support role where you will directly influence employee productivity, system reliability, and overall user experience. This environment is ideal for someone who wants to move beyond basic ticket resolution and grow into systems administration, cloud support, or endpoint engineering. You will work alongside a collaborative IT team, gain exposure to modern tools, and play a key role in supporting a dynamic and evolving workforce. What You'll Do:<ul><li>Resolve escalated Tier I support issues and serve as a key point of contact for complex troubleshooting</li><li>Manage and prioritize tickets within ServiceNow (ITSM), ensuring timely resolution and strong user communication</li><li>Support a predominantly MacOS environment, including device troubleshooting, configurations, and performance issues</li><li>Troubleshoot audio/visual (AV) issues including conference rooms, collaboration tools, and meeting technologies</li><li>Provide end-user support across the Microsoft ecosystem, including M365 administration, Azure Active Directory (Entra ID) access management, and Intune device management and policy support</li><li>Execute user lifecycle processes, including new hire onboarding and provisioning, offboarding and deprovisioning, as well as access management and permission troubleshooting</li><li>Handle common support requests such as password resets, account lockouts, distribution list creation, and end-user support across hardware and software</li><li>Identify recurring issues and contribute to process improvements and documentation</li></ul>
2026-06-25T00:00:00Z

Service Desk Analyst

Barefoot Beach, FL
onsite
Temporary / Contract
22 - 25 USD / Hourly
Service Desk Analyst – Level 1Full-time position, 6 month Contract-To-PermanentOnsite in Bonita Springs, FL$22-25/hour during onboarding period; $55-60K salary at conversion Day In the LifeHandle inbound support calls and create tickets (ServiceNow preferred, Zendesk acceptable)Support ~30–35 calls per day (team handles ~250/day total)Troubleshoot and resolve issues across:<ul><li>Workstations</li><li>Mobile devices</li><li>Proprietary software</li><li>Printers</li></ul>Assist with tasks such as:<ul><li>Password resets and account unlocks (Active Directory – light use)</li><li>Email signature updates</li><li>Access requests</li><li>Break/fix troubleshooting</li></ul>Escalate complex issues to L2 team as neededFollow structured troubleshooting processes to identify and resolve issues efficiently
2026-06-29T00:00:00Z

Help Desk/Desktop Support Analyst

Staten Island, NY
onsite
Temporary / Contract
20.5865 - 23.837 USD / Hourly
We are looking for a skilled Help Desk/Desktop Support Analyst to join our team on a contract basis in Staten Island, New York. In this role, you will provide comprehensive technical assistance to ensure smooth operations across multiple networks and campuses. You will be responsible for maintaining and troubleshooting systems, servers, and devices while collaborating with vendors to address hardware and software issues. Responsibilities: • Provide technical support to over 150 users across various networks and campuses. • Administer and maintain Microsoft Windows Servers, Active Directory, Group Policy, and endpoint devices. • Set up, configure, and manage multiple VMware servers, ensuring proper functionality and resolving issues. • Install, configure, and manage network devices to support organizational services. • Collaborate with external vendors to troubleshoot and resolve software and hardware challenges. • Lead projects involving server upgrades and migrations, ensuring timely and effective execution.
2026-06-23T00:00:00Z