<p>We are looking for motivated Help Desk Analysts to join our team. This is a long-term contract position supporting a nationwide infrastructure upgrade project. The role offers an exciting opportunity to contribute to a critical IT initiative while utilizing your technical support expertise.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance to end-users during pre- and post-validation phases of IT equipment upgrades.</p><p>• Troubleshoot and resolve hardware and software issues on Microsoft Windows 10 systems.</p><p>• Utilize Active Directory to manage user accounts and permissions as required.</p><p>• Respond to service desk tickets promptly, ensuring effective resolution of technical problems.</p><p>• Document all issues and resolutions thoroughly to maintain accurate records.</p><p>• Communicate technical solutions clearly and effectively to both technical and non-technical stakeholders.</p><p>• Collaborate with team members to ensure smooth operations and project milestones are met.</p><p>• Support the upgrade and validation process across over 4300 locations nationwide.</p><p>• Conduct thorough testing and validation of IT systems to ensure proper functionality.</p><p>• Follow established protocols and guidelines to maintain high-quality service delivery.</p>
<p>Robert Half is currently looking for a Contract Tier 2 Helpdesk Analyst to join our client's IT support team. As a Tier 2 Helpdesk Analyst, you will play a key role in providing advanced technical support to end-users, troubleshooting complex issues, and ensuring the efficient operation of IT systems. This is a contract position that offers an exciting opportunity to work with a reputable company.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Advanced Troubleshooting:</strong> Diagnose and resolve complex technical issues related to hardware, software, and network systems, serving as an escalation point for Tier 1 support.</li><li><strong>Ticket Resolution:</strong> Handle escalated support tickets, ensuring that they are resolved in a timely and efficient manner while maintaining high levels of end-user satisfaction.</li><li><strong>User Training:</strong> Provide guidance and training to end-users on software applications, system best practices, and advanced problem-solving techniques to improve self-sufficiency.</li><li><strong>Documentation:</strong> Maintain detailed records of support requests, resolutions, and common issues, contributing to a knowledge base for the IT support team.</li><li><strong>Vendor Coordination:</strong> Collaborate with third-party vendors and service providers to facilitate problem resolution and the procurement of hardware or software solutions.</li><li><strong>Remote Support:</strong> Offer remote assistance to users, ensuring prompt and effective resolution of issues, especially in situations where on-site support is not required.</li><li><strong>Root Cause Analysis:</strong> Investigate and identify the root causes of recurring technical problems, and work on strategies to prevent their reoccurrence.</li><li><strong>Escalation Management:</strong> Collaborate with Tier 3 support teams to resolve issues that require advanced technical expertise, ensuring seamless handover of escalated tickets.</li></ol><p><br></p>
<p>We are looking for a dedicated Help Desk Analyst to join our team in Monroe County, New York. In this role, you will provide essential IT support to a wide network of users across multiple locations, ensuring smooth operation and resolution of technical issues. This position offers an opportunity to work collaboratively, troubleshoot complex problems, and contribute to maintaining a secure and efficient IT environment.</p><p><br></p><p>Responsibilities:</p><p>• Deliver first-level technical support to end users, addressing hardware, software, and network-related issues.</p><p>• Follow established procedures to diagnose and resolve technical problems, escalating more complex issues as needed.</p><p>• Administer user accounts, reset passwords, and support standard applications such as Microsoft 365.</p><p>• Perform routine system updates and maintenance tasks under supervision.</p><p>• Configure, image, and install computer systems at various sites as directed by management.</p><p>• Document solutions to common issues and update the knowledge base for future reference.</p><p>• Communicate promptly and professionally with users, ensuring excellent customer service.</p><p>• Travel to remote locations to troubleshoot, repair, and install IT systems as required.</p><p>• Monitor network systems to identify outages, backup errors, or other issues and take proactive measures.</p><p>• Report potential cybersecurity threats, such as data breaches or malware activity, to senior IT staff.</p>
<p>We are looking for a dedicated Help Desk Analyst I to join our team in Waukesha, Wisconsin. In this contract position with the potential to become permanent, you will play a vital role in providing technical support and resolving IT-related challenges for users across various industries. This role offers the opportunity to enhance your skills while contributing to a dynamic and collaborative environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide timely and effective technical support to end-users, addressing issues related to printers, password resets, and device performance.</p><p>• Troubleshoot and resolve general IT problems, ensuring minimal disruption to workflow.</p><p>• Utilize AutoTask for managing service desk tickets and tracking contract-related activities.</p><p>• Offer guidance and assistance on Microsoft Windows 10 and Active Directory systems.</p><p>• Collaborate with team members to maintain consistent service delivery across multiple industries.</p><p>• Identify opportunities to improve processes and enhance the user experience.</p><p>• Perform basic troubleshooting tasks to resolve hardware and software issues.</p><p>• Support users with Azure-related inquiries, contributing to the team’s growth in this area.</p><p>• Document solutions and maintain accurate records of resolved issues.</p><p>• Stay informed about emerging technologies and best practices to improve support services.</p>
We are looking for a skilled Help Desk Analyst I to join our team in Westerville, Ohio. In this contract position, you will play a pivotal role in providing technical support and training to improve IT processes and user experience. This opportunity is ideal for someone who thrives in a manufacturing environment and is passionate about delivering exceptional service.<br><br>Responsibilities:<br>• Upgrade IT systems and technologies to streamline business operations while minimizing disruptions.<br>• Develop and implement strategies to enhance service desk efficiency and future support processes.<br>• Create and deliver training programs to educate users on IT technologies and procedures.<br>• Offer guidance and support to the Service Management team and end users, ensuring effective utilization of IT systems.<br>• Troubleshoot and resolve technical issues related to Active Directory and Microsoft Windows environments.<br>• Manage and respond to service desk tickets in a timely manner.<br>• Perform basic troubleshooting for hardware and software issues.<br>• Ensure smooth operation of systems running on Microsoft Windows 10.<br>• Collaborate with team members to evaluate and improve IT service delivery.<br>• Maintain documentation of processes and solutions to support ongoing improvements.
We are looking for a skilled Desktop Support Analyst to join our team in Detroit, Michigan. In this role, you will provide essential technical support for software applications, hardware systems, and peripheral devices. This is a long-term contract position that requires a proactive individual adept at troubleshooting, maintaining systems, and ensuring end-user satisfaction.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to software applications, PCs, laptops, and peripheral devices.<br>• Perform regular maintenance and updates on hardware and software systems to ensure optimal performance.<br>• Document detailed steps and solutions for resolving user issues in the call tracking system.<br>• Install and configure hardware and software for end-users as needed.<br>• Manage inventory control and assist in transporting hardware between locations.<br>• Stay informed about current trends and advancements in technology to enhance support services.<br>• Deliver individual or group training sessions on computer hardware and software usage.<br>• Participate in projects aimed at implementing new technologies and improving service delivery.<br>• Escalate unresolved technical issues to higher support levels when necessary.<br>• Handle additional responsibilities and tasks as assigned.
We are looking for a skilled Help Desk Analyst to join our team in Philadelphia, Pennsylvania. In this role, you will provide technical support and assistance to end-users, ensuring smooth operation and resolution of IT-related issues. This is a contract position with the possibility of becoming permanent, offering an excellent opportunity to grow and develop within the organization.<br><br>Responsibilities:<br>• Respond promptly to service desk tickets, providing effective solutions to address user concerns.<br>• Manage and maintain Active Directory accounts, including user access and permissions.<br>• Troubleshoot and resolve technical issues related to Microsoft Windows and Windows 10.<br>• Provide guidance and support to users experiencing basic IT problems.<br>• Document and track all support activities to ensure accurate reporting and follow-up.<br>• Collaborate with team members to improve processes and streamline IT support.<br>• Conduct routine system checks to identify and prevent potential issues.<br>• Ensure excellent customer service by communicating effectively with end-users.<br>• Assist in the setup and configuration of new hardware and software as needed.
<p>We are seeking a <strong>Senior Help Desk Analyst</strong> to provide advanced end-user support and serve as an escalation point for complex technical issues. This role blends hands-on troubleshooting with mentorship, process improvement, and close collaboration with infrastructure and security teams.</p><p>If you enjoy solving challenging problems, supporting junior analysts, and improving IT service delivery, this role offers both impact and growth.</p><p><br></p><p><strong>Key Responsibilities</strong></p><ul><li>Provide Tier 2 / Tier 3 support for end-user technical issues</li><li>Act as an escalation point for unresolved Tier 1 tickets</li><li>Troubleshoot complex Windows 10/11, Microsoft 365, and application issues</li><li>Manage and support Active Directory, Azure AD / Entra ID, and Group Policy</li><li>Support Microsoft 365 services including Exchange Online, Teams, OneDrive, and SharePoint</li><li>Diagnose basic networking issues (DNS, DHCP, VPN, TCP/IP)</li><li>Support hardware, printers, peripherals, and mobile devices</li><li>Mentor and guide junior Help Desk analysts</li><li>Assist with onboarding/offboarding and access provisioning</li><li>Document solutions, improve knowledge base articles, and refine SOPs</li><li>Work closely with Systems, Network, and Security teams on escalations</li></ul><p><br></p>
We are looking for a skilled Desktop Support Analyst to join our team on a long-term contract basis. Based in Encinitas, California, this role requires a proactive individual to provide technical assistance across deskside and remote environments. You will play a key role in troubleshooting and resolving issues related to hardware, software, and network systems while maintaining a high level of service.<br><br>Responsibilities:<br>• Deliver prompt and efficient deskside and remote support for technical issues escalated from the IT Service Desk.<br>• Manage assigned tasks using a ticketing system, ensuring all activities and updates are logged thoroughly and on time.<br>• Respond to and resolve incidents and service requests while effectively prioritizing tasks in a dynamic work environment.<br>• Diagnose and troubleshoot problems related to operating systems, hardware, software, and network connectivity.<br>• Provide clear guidance to end-users regarding technology use, departmental policies, and service agreements.<br>• Monitor and adhere to service level metrics, ensuring compliance with organizational standards.<br>• Assist with equipment setup and removal during employee onboarding and offboarding processes.<br>• Support projects across multiple locations and escalate complex cases as necessary.<br>• Collaborate on desktop imaging and system configuration to maintain hardware and software functionality.<br>• Utilize tools such as Active Directory and Microsoft Intune to ensure seamless user and device management.
We are looking for a skilled Desktop Support Analyst to join our team in Phoenix, Arizona. In this long-term contract role, you will be responsible for providing technical assistance and troubleshooting support for desktop systems and related hardware. The ideal candidate will have expertise in managing workstations, Active Directory, and Windows 10 environments.<br><br>Responsibilities:<br>• Provide technical support for desktop systems, including hardware and software troubleshooting.<br>• Manage workstation configurations and ensure optimal performance.<br>• Administer Active Directory, including user account management and group policy updates.<br>• Perform desktop imaging and deployment to maintain consistency across the organization.<br>• Diagnose and resolve issues with Windows 10 operating systems.<br>• Collaborate with team members to ensure timely resolution of technical incidents.<br>• Maintain accurate documentation of support activities and system configurations.<br>• Assist with hardware upgrades and replacements as needed.<br>• Ensure compliance with company policies and security protocols.<br>• Offer guidance and training to end-users to improve their understanding of system functionality.
<p>Robert Half Technology is looking for a programmer analyst who combines a real passion for formulating and defining systems scope and objectives with an understanding of software and applications programming and industry requirements. Through research and fact-finding, you'd make recommendations for developing or modifying applications or databases.</p><p>What you get to do every single day</p><p>· Build and test programming changes for each phase of systems development prior to implementation. Writes test cases and expected results. Reviews results for conformance to requirements. May plan simple tests or a defined subset of a larger system test. May make recommendations for acceptance/rejection if requirements are not all met</p><p>· Analyzes user requests for systems changes or improvements. Documents functional requirements and assesses cost, feasibility and utility. Develops recommendation as to how, when or whether to proceed with making the changes</p><p>· Acts as the in-house guide on applications, systems and/or processes to internal clients in identifying and resolving, processing/reporting programming problems. Consultation can take the form of trouble shooting and/or education</p><p>· Provides ongoing training and assistance for end users and other partner groups for a particular application, system or process</p><p>· Analyzes processing procedures. Develops recommendations for improvements</p><p>· Builds and maintains dictionaries for applications and systems support by the analyst</p><p>· Analyzes and documents issues. Works with other programmers to correct code problems</p><p>· Assists in the developing communication content for specific system changes being implemented in production</p>
We are looking for a skilled Desktop Support Analyst to join our team in Philadelphia, Pennsylvania. This role involves providing technical support for desktops, workstations, and related hardware, ensuring smooth operations across various systems. As a long-term contract position, this opportunity is ideal for professionals seeking stability and growth in the healthcare industry.<br><br>Responsibilities:<br>• Provide technical assistance for desktop systems, including troubleshooting and resolving issues efficiently.<br>• Manage and support Active Directory operations to maintain system security and functionality.<br>• Install, configure, and maintain desktop hardware and peripherals to ensure optimal performance.<br>• Perform imaging and deployment of Windows 10 systems across the organization.<br>• Conduct regular maintenance and updates for workstations to prevent potential disruptions.<br>• Collaborate with team members to address complex technical challenges and implement solutions.<br>• Document technical procedures and solutions to enhance knowledge sharing within the team.<br>• Ensure compliance with security protocols and standards during all technical operations.<br>• Assist users with software installations and updates to maintain compatibility and productivity.<br>• Provide timely and effective communication to users regarding technical issues and resolutions.
<p>We are looking for skilled Desktop Support Analysts to join our team on a 2-month contract in Corry, Pennsylvania. In this role, you will play a critical part in ensuring smooth operations and providing technical support for hardware and software systems. This position requires onsite work five days a week and offers an excellent opportunity to contribute to a dynamic manufacturing environment.</p><p><br></p><p>Responsibilities:</p><p>• Provide technical assistance and troubleshooting support for desktops, laptops, and other computer systems.</p><p>• Install, configure, and maintain Windows operating systems, including Windows 11 and Windows 10.</p><p>• Perform hardware diagnostics and repairs to ensure optimal functionality.</p><p>• Utilize Active Directory to manage user accounts and permissions.</p><p>• Collaborate with team members to support the upgrade and configuration of systems as needed.</p><p>• Ensure compliance with configuration management processes and organizational standards.</p><p>• Respond promptly to user inquiries and resolve technical issues efficiently.</p><p>• Document and track all support activities to maintain clear records.</p><p>• Offer guidance and training to end-users on system operations and best practices.</p><p>• Maintain a high level of professionalism while interacting with users and stakeholders.</p>
We are looking for a dedicated Help Desk Analyst to join our team in Princeton, New Jersey. In this role, you will provide essential technical support to ensure smooth operations and assist users with their IT needs. This is a great opportunity to work in a collaborative environment while gaining hands-on experience with diverse technologies.<br><br>Responsibilities:<br>• Diagnose and troubleshoot hardware, software, and network-related issues to ensure prompt resolution.<br>• Escalate complex technical problems to higher-level support teams or system administrators when necessary.<br>• Configure and set up workstations, printers, and mobile devices for end-users.<br>• Manage user accounts, permissions, and access using tools such as Active Directory and Microsoft 365.<br>• Maintain detailed documentation of issues, solutions, and updates within the ticketing system.<br>• Assist with the inventory management of IT equipment and participate in system updates and rollouts.<br>• Provide exceptional customer service and communicate effectively with users to address their technical concerns.
<p>Robert Half Technology is searching for a skilled <strong>Help Desk Support Specialist </strong>for a client headquartered in Nashville, Tennessee. This role is a 6-month contract with the possibility of extension based on performance, 40 hours per week and is 100% remote. </p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Respond to incoming service requests in a timely manner, gather pertinent information and document in the Help Desk System</p><p>• Classify, and prioritize all service requests according to department standards and guidelines</p><p>• Troubleshoot issues related to personal computer hardware, software, and operating systems; printers; email; network/internet access; mobile devices, and any other requests within the scope of their expertise. </p><p>• Document all activity in a timely manner using the internal Help Desk System according to departmental standards and guidelines. </p><p>• Reassign and/or escalate service requests in a timely manner to the appropriate resource and level when necessary</p><p>• Work with Support Engineers and other internal service providers to guarantee smooth handoffs</p><p>• Mentor Help Desk Technician I staff to improve their technical proficiency and customer service level </p><p>• Assist DS Support Manager with internal projects that improve the overall effectiveness of the Help Desk Team</p><p>• Monitor Help Desk Team workloads and backlogs to facilitate higher service level and achieve team goals </p>
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis in Mt. Vernon, Illinois. This role involves hands-on support for infrastructure deployment, equipment management, and ensuring secure connectivity to our systems. The ideal candidate will bring proven expertise in desktop support and demonstrate a reliable ability to manage technical tasks independently.<br><br>Responsibilities:<br>• Assist with redeploying infrastructure in collaboration with remote teams.<br>• Verify security protocols and establish secure tunnels connecting systems.<br>• Conduct inventory assessments and breakdown of equipment.<br>• Serve as the on-site technical representative, providing hands-on support to remote teams.<br>• Troubleshoot and resolve issues related to desktop hardware and software.<br>• Ensure seamless integration of virtual infrastructure with existing systems.<br>• Collaborate with AT& T to complete connectivity tasks efficiently.<br>• Document processes and maintain accurate records of equipment and system changes.<br>• Test and deploy desktop imaging solutions to meet operational needs.
We are looking for an experienced IT Support Analyst to join our team in Liberty, South Carolina. In this role, you will provide critical technical support for both production and office systems at our facility, ensuring seamless operations and addressing IT-related challenges effectively. This position also involves remote support for other locations and occasional after-hours assistance, contributing to the success of our global operations.<br><br>Responsibilities:<br>• Deliver daily technical support for production systems, office devices, and connected peripherals within the facility.<br>• Diagnose and resolve issues related to production IT infrastructure, including network switches, wireless access points, industrial PCs, scanners, and label printers.<br>• Maintain and support Microsoft Teams Rooms and other conferencing tools to facilitate collaboration.<br>• Log, track, and resolve IT incidents and service requests using the organization's ticketing system.<br>• Collaborate with North American IT infrastructure and cybersecurity teams to uphold security and compliance standards.<br>• Conduct system checks, perform preventative maintenance, and troubleshoot basic network issues on-site.<br>• Manage imaging, deployment, and patching of Windows devices in alignment with global IT policies.<br>• Facilitate end-user onboarding and offboarding processes, including account provisioning through Active Directory and Entra ID.<br>• Oversee IT hardware lifecycle management, including inventory, asset tagging, replacements, and disposals.<br>• Provide remote troubleshooting support and after-hours assistance for North American and European sites as needed.
We are looking for a skilled Desktop Support Analyst to join our team on a contract basis. Based in Philadelphia, Pennsylvania, this role involves providing hands-on technical support for hardware and software installations, configurations, and troubleshooting. The ideal candidate will have expertise in Windows operating systems and a strong commitment to ensuring a seamless user experience.<br><br>Responsibilities:<br>• Deliver onsite support for the setup and configuration of new Windows PC hardware to replace existing systems.<br>• Decommission outdated PC hardware in a secure and efficient manner.<br>• Perform operating system installations and ensure compatibility with Windows 10 and 11.<br>• Join computers to the appropriate domain and configure network settings.<br>• Install and configure software applications as required.<br>• Transfer user profile settings and data to new devices.<br>• Map network drives and ensure proper access to shared resources.<br>• Set up and configure printers and other peripherals on user systems.<br>• Customize user preferences to align with individual requirements.<br>• Securely erase data from hard drives to maintain confidentiality.
<p>We are looking for a skilled L2 Desktop Support Analyst to join our team in Miami Lakes, Florida. In this role, you will provide technical support to end users, ensuring smooth operation of hardware, software, and related systems. This position requires a strong balance of technical expertise and excellent communication skills to effectively address user concerns and deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Provide hands-on deskside support to troubleshoot and resolve hardware, software, and configuration issues.</p><p>• Manage and maintain end-user equipment, including Mac and Dell systems, ensuring all devices function optimally.</p><p>• Administer and support Microsoft technologies, including Active Directory and Office 365 applications.</p><p>• Configure, deploy, and maintain hardware and software in alignment with organizational standards.</p><p>• Deliver exceptional customer service by effectively communicating with clients to understand and resolve technical issues.</p><p>• Utilize Citrix technologies to support virtualized environments and troubleshoot related challenges.</p><p>• Conduct routine maintenance and updates on end-user systems to ensure security and performance.</p><p>• Collaborate with team members to manage configuration changes and maintain system documentation.</p><p>• Assist in deploying and supporting EO/IR systems as needed, ensuring proper functionality.</p><p>• Provide guidance to users on best practices and preventive measures to avoid recurring technical issues.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a dedicated Help Desk Analyst to provide essential IT support in Westborough, Massachusetts. This onsite role involves assisting with fundamental technical tasks and user support, making it an excellent opportunity for individuals eager to contribute to an IT department. This is a long-term contract position requiring part-time availability for approximately 24 hours per week.<br><br>Responsibilities:<br>• Set up user hardware and ensure proper configuration.<br>• Process returns and maintain accurate records.<br>• Provide hands-on support for onsite users, troubleshooting basic IT issues.<br>• Diagnose and resolve printer and office computer problems.<br>• Perform minor server room tasks, such as rebooting terminal servers.<br>• Create tickets for advanced issues requiring escalation.<br>• Assist with resolving small-scale technical challenges to support daily operations.
<p>We are looking for a skilled Deployment Technician to join our team in the Philadelphia, PA area. This long-term contract position offers the opportunity to provide hands on support and deploy new devices across locations in the Philly region and requires a vehicle for travel. For consideration, please apply directly.</p><p><br></p><p>Responsibilities:</p><p>• Install, repair, upgrade, and maintain hardware, software, peripherals, and scientific research equipment.</p><p>• Diagnose and resolve technical issues, answer user inquiries, and provide troubleshooting support.</p><p>• Offer guidance to users on the proper operation and usage of systems and equipment.</p><p>• Recommend procurement strategies and provide technical specifications for departmental purchases.</p><p>• Conduct regular assessments of the computing environment and propose improvements to technology and processes.</p><p>• Participate in the evaluation, testing, and implementation of technical products, systems, and software.</p><p>• Maintain accurate inventory records and update assignments and tickets in accordance with established procedures.</p>
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>We are in search of a Desktop Support Analyst to join our team in the telecom services industry, located in New Jersey. As a Desktop Support Analyst, you'll be the primary IT contact for our North, NJ office, providing support to office and field staff and assisting the IT team in user and infrastructure support.</p><p><br></p><p>Responsibilities</p><p>• Provide comprehensive Level 1 and 2 desktop and software support to staff</p><p>• Manage user and asset tasks effectively</p><p>• Monitor work emails even after office hours to respond to any emergencies promptly</p><p>• Participate actively in global IT projects to ensure seamless execution</p><p>• Track escalated problems to 3rd party vendors, team leaders, or managers until resolution</p><p>• Maintain detailed documentation of all procedures and infrastructure</p><p>• Utilize skills in Android Development, Cisco Technologies, Citrix Technologies, Computer Hardware, Dell Technologies, Active Directory, Apple Devices, Backup Technologies, and Configuration Management effectively to perform daily tasks</p><p>• Provide support via e-mail, phone, and in-person, escalating issues when necessary.</p>
