<p>We are seeking an experienced IT Service Desk Lead to oversee a team of support specialists in delivering high-quality technical assistance across the organization. This is a hands-on leadership role focused on optimizing service desk operations, improving customer satisfaction, and driving continuous improvement in IT support processes.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Lead and mentor the IT Service Desk team to ensure consistent, high-quality support for end users.</li><li>Maintain and enhance service management processes including incident, problem, and asset management.</li><li>Identify and implement process improvements, including documentation and communication of changes to stakeholders.</li><li>Collaborate with other IT teams to ensure seamless support for infrastructure and application changes.</li><li>Research and recommend emerging technologies and best practices to improve service delivery.</li><li>Participate in hiring and development of service desk staff, ensuring appropriate skill levels and coverage.</li><li>Monitor and report on service desk performance metrics such as incident trends, resolution times, and customer satisfaction.</li><li>Ensure effective configuration and use of support tools to align with service processes.</li><li>Promote knowledge sharing and self-service capabilities through documentation and resource development.</li><li>Conduct root cause analysis and partner with stakeholders to prevent recurring issues.</li><li>Provide direct support for technical issues including hardware, software, operating systems, and network connectivity.</li></ul>
Position: Systems Engineer<br><br>Job Description:<br>We are seeking an experienced Network Administrator to oversee the management, design, and administration of client networks, including client-server and cloud topologies. The candidate will be responsible for recommending and implementing technical solutions, managing disaster recovery plans, and ensuring that authentication and auditing best practices are followed. This role will also support escalated troubleshooting issues, assist technical staff with complex challenges, partner with sales for technical presentations, and lead technical project implementations.<br><br>Primary Duties and Responsibilities:<br><br>Oversee the management and administration of client networks, including client, server, and cloud architectures.<br>Recommend, implement, and manage backup systems and disaster recovery solutions.<br>Apply and oversee industry best practices for authentication, auditing, and fault tolerance.<br>Design and deploy technical solutions for new and existing clients.<br>Engage in advanced network administration, such as routing and topology analysis.<br>Resolve escalated technical challenges and support field technicians.<br>Collaborate with sales teams to communicate complex technical solutions.<br>Lead the implementation of complex technical projects.<br>Qualifications:<br><br>Proficiency in Windows Server Administration, Active Directory management, and Group Policy.<br>Expertise in networking, including subnets, routing, DNS, DHCP, VLAN, and wireless topologies.<br>Knowledge of security appliances, such as firewall rules, content filtering, and log analysis.<br>Experience with cloud-based email solutions, including message tracing and spam filtering.<br>Proficiency in hypervisor technologies (VMware, Hyper-V), SANs, VMotion, and clustering solutions.<br>Experience in fault-tolerant environments and change management processes.<br>Understanding of remote workplace solutions, including IPSEC and SSL VPNs.<br>Familiarity with cross-platform environments and patch management.<br>Top 3 Most Important Qualifications:<br><br>Network Expertise: Proficiency in advanced networking concepts such as subnets, routing, DNS, DHCP, and VLANs, along with experience managing complex network topologies and devices such as firewalls.<br>Technical Implementation Skills: Demonstrated ability in designing, implementing, and supporting disaster recovery systems and fault-tolerant solutions in diverse environments.<br>Systems Administration: Strong knowledge of Windows Server Administration, Active Directory, Group Policy, and hypervisor technologies like VMware and Hyper-V.<br>Work Environment:<br>This role may include on-site, remote, or hybrid responsibilities depending on client needs.<br><br>Employment Type: Contract or permanent placement based on availability and client specifications.
<p>We are seeking a highly skilled Network Engineer to join our growing IT team. This role is critical in ensuring the performance, reliability, and scalability of our network infrastructure. You’ll be the subject matter expert for all things networking—supporting WAN, LAN, VPN, SD-WAN, wireless, and OT networks—while helping with our transition from HP/Aruba to Juniper switching gear.</p><p><br></p><p>Key Responsibilities</p><ul><li>Administer and support all network infrastructure including switches, routers, firewalls, SD-WAN, and wireless systems.</li><li>Troubleshoot and resolve network issues, including poor Wi-Fi performance, across 130+ switches and 100+ access points.</li><li>Provide Tier 3 support and serve as the escalation point for network-related service desk tickets.</li><li>Coordinate with vendors for support, procurement, and implementation of network solutions.</li><li>Lead network deployment projects and maintain thorough documentation.</li><li>Monitor and optimize network performance and capacity planning.</li><li>Support networks and security systems.</li><li>Travel to plant sites as needed for installations and hands-on support.</li><li>Network monitoring and documentation support required</li></ul>
<p><strong>Position Overview:</strong></p><p>Robert Half is seeking three PC Techs to support a large-scale technology deployment project. This is a hands-on, on-site contract position focused on configuring, imaging, and preparing IT hardware to support enterprise operations.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Perform PC imaging and application installations to prepare new systems for end users.</li><li>Configure and stage equipment, including basic networking (routers, switches, TCP/IP).</li><li>Physically move, process, and inventory IT equipment; ability to lift up to 50 lbs required.</li><li>Decommission and document old hardware in accordance with company standards.</li><li>Assist with service desk support tasks as needed.</li><li>Maintain accurate data entry, reporting, and tracking using MS Office and Excel.</li></ul>
<p>We are looking for a skilled Infrastructure Engineer Led to join our team in Syracuse, New York. In this role, you will manage and maintain network systems, ensuring optimal performance and security. You will work with cutting-edge technologies, focusing on infrastructure, server configuration, and cybersecurity initiatives.</p><p><br></p><p>Responsibilities:</p><p>• Provide advanced technical support for network-related issues, ensuring seamless operation and system reliability.</p><p>• Manage and maintain Active Directory and Exchange systems, including both on-premises and Office 365 environments.</p><p>• Configure and troubleshoot Layer 3 network switches to optimize connectivity and performance.</p><p>• Oversee Microsoft Server installations, updates, and maintenance to ensure system efficiency.</p><p>• Implement and enforce cybersecurity policies and standards to protect organizational data.</p><p>• Develop scripts using PowerShell or C# to automate processes and enhance system functionality.</p><p>• Configure and manage virtual servers using Hyper-V for scalability and reliability.</p><p>• Monitor and maintain cloud infrastructure and connectivity to support business operations.</p><p>• Collaborate with teams to ensure proper backup technologies are in place, safeguarding critical information.</p><p>• Conduct regular assessments of computer hardware and datacenter equipment to maintain optimal performance.</p>
<p>This is a hybrid contract role for a Field Application Engineer - Project Manager, located in The Woodlands, TX, with some work-from-home flexibility. The Field Application Engineer - Project Manager will be responsible for providing technical support and field applications assistance, managing project timelines, coordinating with clients, and ensuring that projects meet specifications and deadlines. The role involves regular interaction with Software Development and DevOp teams to support business requirements. The work is technically challenging related to analog and electronic products.</p>
<p>We are looking for an experienced Systems Engineer to join our team in Panyesville, Minnesota. In this role, you will lead initiatives to design, implement, and maintain cutting-edge infrastructure solutions while mentoring a team of experienced professionals. </p><p><br></p><p>Responsibilities:</p><p>• Lead the development and implementation of enterprise infrastructure solutions, including servers, storage, networking, virtualization, and cloud technologies.</p><p>• Provide technical guidance and support to the Systems Support team, addressing escalated issues and ensuring efficient task management.</p><p>• Oversee infrastructure and AI-related projects, ensuring alignment with organizational goals and strategies.</p><p>• Design and implement infrastructure to support AI initiatives, including data pipelines, model training, and inference workloads.</p><p>• Collaborate with cross-functional teams to deploy and maintain AI tools, APIs, and services such as machine learning platforms and computer vision systems.</p><p>• Ensure the creation and upkeep of technical documentation and standard operating procedures.</p><p>• Mentor team members to enhance their technical expertise and accountability while facilitating proper onboarding and training.</p><p>• Maintain server and security configurations in compliance with industry standards and best practices.</p><p>• Plan and execute the installation, configuration, and testing of hardware, software, and system management tools.</p><p>• Promote proactive system management practices, including monitoring, patching, and endpoint configuration.</p>
We are looking for an experienced Systems Engineer to join our team in Springfield, New Jersey. In this role, you will design, implement, and support advanced Supervisory Control and Data Acquisition (SCADA) systems, contributing to the development of system standards and specifications. You will collaborate with various teams to enhance system functionality, provide technical expertise, and ensure seamless operations.<br><br>Responsibilities:<br>• Design and develop SCADA systems, ensuring functionality aligns with system standards and specifications.<br>• Generate and review Engineering Change Requests (ECRs) to evaluate technical and economic benefits.<br>• Provide technical support to marketing and sales teams for quotations and other activities.<br>• Deliver customer training sessions both onsite and in the field.<br>• Act as a technical liaison to address customer issues and perform field services when required.<br>• Conduct engineering studies to address system challenges and new requirements.<br>• Assist System Test technicians with technical project-related issues.<br>• Create detailed documentation, including parts lists, system layouts, and interconnection drawings.<br>• Develop and program RTUs, gateways, and databases for system integration.<br>• Travel as necessary to support customer needs and project requirements.
IT Systems Engineer We are seeking an IT Systems Engineer to design, implement, maintain, and optimize our internal systems and infrastructure in a hybrid environment to ensure the stability, security, scalability, and performance of our on-premises and cloud-based IT systems. This role combines hands-on technical responsibilities with strategic planning and cross-functional collaboration. You will act as a technical lead for projects, provide Tier 2/3 escalation support, and ensure our infrastructure evolves in line with business needs. <br> This is a 5-DAY ONSITE ROLE in Atlanta GA!
We are looking for a highly skilled Deployment Engineer to join our team in Alpharetta, Georgia. In this role, you will play a key part in ensuring successful deployment processes, maintaining operational efficiency, and providing technical support for hardware and software systems. This position offers an exciting opportunity to collaborate with cross-functional teams and contribute to innovative solutions.<br><br>Responsibilities:<br>• Manage deployment processes for hardware and software systems, ensuring seamless integration and functionality.<br>• Provide technical expertise in configuring and troubleshooting devices, including Android and Chromebook systems.<br>• Collaborate with cross-functional teams to optimize deployment tools and methodologies.<br>• Maintain and update Active Directory settings to ensure proper user access and system security.<br>• Monitor deployment status, providing regular updates and resolving issues promptly.<br>• Conduct testing and validation of deployed systems to ensure operational efficiency.<br>• Assist in the creation and maintenance of detailed documentation for deployment processes and system configurations.<br>• Support end-users by addressing technical inquiries and providing training as needed.<br>• Identify opportunities to improve deployment workflows and implement enhancements.<br>• Ensure compliance with company policies and industry standards throughout the deployment process.
We are seeking a skilled and experienced System Administrator to join a dynamic IT team supporting a diverse mix of technologies and acting as a key escalation point for the help desk. This is a customer-focused role where you’ll be expected to bring deep technical knowledge, a collaborative mindset, and a passion for solving complex problems. The ideal candidate brings strong experience across Windows environments, virtualization, cloud platforms, and network technologies, along with a natural ability to communicate clearly and effectively in a fast-paced team setting. <br> What You'll Be Doing: Configure and support WAN and LAN infrastructure Manage and maintain Microsoft server operating systems and applications Support and administer virtualization platforms [Hyper-V, VMware, etc.] Administer and troubleshoot Microsoft 365 environments Support endpoint protection and network security tools Oversee backup and disaster recovery platforms Lead investigations and resolution of escalated issues or project tasks Prioritize and manage multiple technical support requests efficiently Recommend improvements to systems or applications to boost performance and reliability Monitor network and infrastructure health to ensure uptime and performance Document configurations, procedures, and troubleshooting guides
We are looking for a skilled Systems Engineer to join our team in Des Moines, Iowa. In this role, you will design, implement, and maintain robust systems that support business operations and ensure optimal performance. This position requires a strong technical background and expertise in various technologies to deliver innovative solutions.<br><br>Responsibilities:<br>• Develop, configure, and maintain systems utilizing Cisco, Citrix, and cloud-based technologies.<br>• Oversee the implementation and management of AWS and backup solutions to ensure data security and accessibility.<br>• Perform routine system monitoring and troubleshooting to optimize performance and resolve technical issues.<br>• Design and implement automation processes to streamline operations and enhance system efficiency.<br>• Collaborate with cross-functional teams to ensure seamless integration of Dell EMC technologies into existing infrastructure.<br>• Manage Active Directory environments, including user access and security configurations.<br>• Conduct AB testing to evaluate system updates and new technology implementations.<br>• Provide technical support and guidance to teams on best practices for system usage and maintenance.<br>• Document system configurations, processes, and procedures to maintain accurate records.<br>• Stay updated on emerging technologies and recommend improvements to enhance system capabilities.
We are looking for a skilled Deployment Engineer to join our team in Greenville, South Carolina. In this long-term contract position, you will play a pivotal role in ensuring the successful implementation, testing, and maintenance of software systems. This opportunity requires a candidate with technical expertise, a commitment to quality, and a willingness to grow professionally.<br><br>Responsibilities:<br>• Develop detailed functional requirements, technical specifications, and manuals to support software system design and deployment.<br>• Create and maintain installation guides, user documentation, and technical diagrams to ensure smooth deployment processes.<br>• Plan and coordinate deployment activities, including scheduling, cost estimation, and resource allocation.<br>• Define technical specifications for deployment, such as hardware and software requirements.<br>• Conduct integration testing, identify bugs, and collaborate with development teams to resolve issues.<br>• Provide training sessions and technical support to end-users and support teams.<br>• Perform risk analysis and implement mitigation strategies to address potential deployment challenges.<br>• Maintain accurate and regular reports on deployment progress and activities for stakeholders.<br>• Collaborate with cross-functional teams to ensure seamless system integration and testing.<br>• Ensure compliance with quality assurance standards during deployment and testing phases.
<p>Robert Half is searching for an <strong>IT Engineer</strong> who can support a manufacturing company based in <strong>Camas, WA.</strong> This <strong>IT Engineer </strong>will be responsible for handling device management, network and system support. This position is <strong>100% Onsite </strong>and located in Camas, WA. Apply today!</p><p><strong> </strong></p><p><strong><u>Job Details</u></strong></p><p><strong>Duration: </strong>6 months to hire</p><p><strong>Location: </strong>100% Onsite Camas, WA</p><p><strong>Schedule: </strong>Monday - Friday 8-5PM PST<strong> </strong></p><p><br></p><p><strong><u>Key Responsibilities</u></strong></p><ul><li>Design, implement, and troubleshoot network infrastructure including routing, switching, and network</li><li>segmentation.</li><li>Support networking protocols (TCP/IP, IPSec) and configure VLANs.</li><li>Configure and maintain firewalls, switches, and wireless access points.</li><li>Configure and maintain site-to-site VPNs and remote access solutions.</li><li>Monitor network performance, analyze bandwidth usage, and resolve connectivity issues.</li><li>Perform network documentation including topology diagrams and IP address management.</li><li>Maintain DNS and DHCP services.</li><li>Maintain Active Directory, Group Policy, and NTFS permissions.</li><li>Manage storage provisioning, file systems, and permissions across on-premises and cloud platforms.</li><li>Provide technical support for global end-user systems including Windows 10/11 OS, Office and other</li><li>productivity apps, printers, VPN, and mobile devices (iOS).</li><li>Manage device deployments, repairs, user onboarding/offboarding, and equipment setup in office,</li><li>manufacturing, and remote environments.</li><li>Cloud & Microsoft 365 Ecosystem</li><li>Administer Microsoft 365, Azure, Entra ID, Exchange Online, Teams, SharePoint Online, and other related</li><li>systems.</li><li>Manage user accounts, groups, licenses, and mobile device management through Microsoft Intune.</li><li>Support hybrid identity configurations and domain migration projects.</li><li>Security & Server Administration</li><li>Monitor Darktrace IDS/IPS, respond to security incidents, and enforce security best practices.</li><li>Administer Windows Server (2016–2022), Hyper-V virtualization in a highly available clustered environment,</li><li>and Veeam backup systems.</li><li>Maintain compliance with security policies and assist with audits and patching</li></ul>
We are offering an exciting opportunity for a Help Desk Analyst in Hamilton Township, New Jersey. As part of our team, you will be providing general IT support focused on troubleshooting, Active Directory tasks, and managing virtual environments. You will also be responsible for user support and training, documentation, and process improvements to keep our systems running efficiently.<br><br>Responsibilities:<br><br>• Diagnosing and resolving hardware, software, and network issues to provide break/fix support<br>• Performing basic Active Directory tasks including password resets and permission updates<br>• Assisting with basic VM troubleshooting and resetting virtual machines<br>• Providing hands-on support to resolve technical problems efficiently<br>• Supporting and training users on IT-related issues and best practices<br>• Maintaining records of system configurations, troubleshooting steps, and IT procedures<br>• Utilizing Android Development, Cisco Technologies, Citrix Technologies, Microsoft, and Apple Devices skills to enhance IT support<br>• Managing computer hardware and configuration management<br>• Deploying and maintaining Mac Computers and other devices.
We are looking for a dedicated Help Desk Analyst to provide exceptional technical support and resolve issues efficiently for end-users. This role involves troubleshooting hardware, software, and network systems while ensuring smooth operations across various platforms. Join our team in Roswell, Georgia, to enhance user experience and contribute to the organization's IT success.<br><br>Responsibilities:<br>• Diagnose and resolve technical issues related to computer hardware, software, and network systems.<br>• Provide support for Android devices, Apple products, and Mac computers.<br>• Manage and maintain Active Directory accounts and permissions.<br>• Perform configuration management and ensure proper system deployments.<br>• Collaborate with teams to troubleshoot and resolve Cisco and Citrix technology-related challenges.<br>• Install, upgrade, and maintain software applications across various platforms.<br>• Deliver excellent customer service by responding promptly to help desk inquiries.<br>• Document solutions and maintain accurate records of technical support activities.<br>• Ensure system security and compliance with organizational IT policies.<br>• Assist in the implementation of new technologies and system upgrades.
<p>Job Summary:</p><p><br></p><p>We are seeking a skilled and motivated System Engineer to join our team in New York City. As a System Engineer, you will be responsible for maintaining and optimizing our IT infrastructure, ensuring the smooth operation of our systems, and providing technical support to end-users. The ideal candidate should have 5+ years of experience in system administration, with a strong focus on Azure, Windows, Active Directory, VMware, Barracuda Backups Appliance, SAN Nimble storage, and MFT/SFTP technologies.</p><p><br></p><p><br></p><p><br></p><p>Responsibilities:</p><p><br></p><p>Manage and maintain the company's IT infrastructure, including servers, storage systems, network devices, and related components.</p><p>Monitor and troubleshoot system performance, ensuring high availability and reliability of all systems.</p><p>Configure and administer Azure cloud services, including virtual machines, storage, networking, and security.</p><p>Oversee the Windows server environment, including installation, configuration, and maintenance of servers and services.</p><p>Manage Active Directory, including user accounts, group policies, security permissions, and domain services.</p><p>Perform virtualization tasks using VMware, including server provisioning, virtual machine management, and troubleshooting.</p><p>Administer and monitor Barracuda Backups Appliance for data backup and recovery operations.</p><p>Maintain and support SAN Nimble storage systems, ensuring optimal performance and availability.</p><p>Collaborate with cross-functional teams to implement and maintain secure file transfer protocols (MFT) and secure file transfer protocol (SFTP) solutions.</p><p>Perform system upgrades, patches, and security updates in accordance with industry best practices.</p><p>Provide technical support to end-users, resolving issues related to hardware, software, and network connectivity.</p><p>Create and maintain documentation related to system configurations, procedures, and troubleshooting guides.</p><p><br></p><p><br></p><p><br></p>
We are looking for a Senior Software Engineer to lead the development and deployment of enterprise-level software solutions. This role focuses on delivering high-quality, secure, and efficient systems while ensuring their ongoing maintenance and optimization. The ideal candidate will also provide strategic technical guidance to senior leadership, evaluate emerging technologies, and foster innovation within the team.<br><br>Responsibilities:<br>• Oversee code deployments across multiple product teams, including cloud-based, mobile, and on-premise applications.<br>• Manage the release repository and maintain documentation for build and release procedures.<br>• Plan and execute release governance, risk assessments, milestone tracking, and production readiness reviews.<br>• Provide strategic technical advice to senior management regarding long-term systems planning and the adoption of new hardware and software.<br>• Conduct research on emerging technologies to enhance security, improve operations, and streamline deployment processes.<br>• Lead and guide both local and offshore teams to deliver technical support and maintain operational effectiveness.<br>• Develop and enforce policies and procedures to ensure the quality and security of application development and system administration.<br>• Collaborate with business units and technology vendors to implement and support technology solutions that meet organizational needs.<br>• Identify opportunities for operational improvements through the use of advanced technologies.<br>• Perform additional duties as assigned to support the organization's objectives.
<ul><li>Provide technical support and innovative cloud solutions in alignment with business objectives, by designing, architecting, maintaining, and operationalizing cloud-based web applications.</li><li>Design, implementing, integrating, maintaining, optimizing, and administering cloud solutions, infrastructures, and platforms.</li><li>Evaluate, test, design, develop, and integrate new cloud technologies and processes to support existing infrastructure and modernization efforts and provides recommendations for future technologies and growth</li><li>Support and maintain existing software functionality; to investigate, analyze and correct identified defects</li><li>Improve the maintainability and performance of existing software through application refactoring</li><li>Independently responsible for the entire lifecycle of medium and large features from design through deployment.</li><li>Perform pull requests / merge requests, branch management, and build and deployments</li><li>Build, deploy, and maintain CI/CD pipelines for multiple stacks</li><li>May serve as a technical lead on projects</li><li>Review technical design documentation and participates in technical reviews</li><li>Create proper documentation for software being built</li></ul><p><br></p>
We are looking for a skilled Help Desk Analyst I to join our team on a contract basis in Lee, Massachusetts. This role involves providing technical support and troubleshooting assistance across a range of platforms, including Android, Microsoft, and Apple devices. If you are passionate about resolving IT challenges and delivering excellent customer service, we encourage you to apply.<br><br>Responsibilities:<br>• Provide timely and effective technical support for issues related to Android devices, Microsoft systems, and Apple technologies.<br>• Assist users in troubleshooting hardware and software problems on Mac computers and other computer equipment.<br>• Configure and manage Active Directory settings to ensure proper user access and security.<br>• Deploy updates, patches, and configurations across various systems and devices.<br>• Maintain and support Cisco and Citrix technologies, ensuring seamless operation.<br>• Collaborate with team members to address complex IT challenges and implement solutions.<br>• Document and track all support requests to ensure accurate reporting and follow-up.<br>• Conduct regular system checks and preventative maintenance to minimize downtime.<br>• Offer guidance and training to users on best practices for utilizing IT resources.<br>• Support configuration management processes to optimize system performance and reliability.
We are looking for a skilled Product Support Specialist to join our team in Marlton, New Jersey. In this role, you will create detailed 2D and 3D drawings, renderings, and Bills of Materials (BOMs) for a variety of furniture projects. You will collaborate with Furniture Dealers and Sales Representatives to meet project requirements while providing technical expertise throughout the process.<br><br>Responsibilities:<br>• Create accurate and detailed 2D and 3D drawings for furniture layouts across diverse project scopes.<br>• Revise and update designs as needed to reflect evolving project requirements.<br>• Specify products from multiple furniture lines, ensuring compatibility with project needs and a strong understanding of product codes.<br>• Collaborate with team members to develop design solutions, recommend value engineering options, and optimize overall layout plans.<br>• Provide technical support to Furniture Dealers and Sales Representatives throughout the project lifecycle.<br>• Maintain up-to-date knowledge of furniture systems, finishes, materials, and specifications.<br>• Interpret technical documents and instructions, including oral, written, diagrammatic, or schedule-based formats, to ensure project accuracy.<br>• Manage multiple projects simultaneously while maintaining organization and attention to detail.<br>• Stay informed about current and emerging furniture lines to enhance product recommendations.
We are looking for a dedicated Help Desk Analyst I to join our team in Milwaukee, Wisconsin. In this role, you will provide essential technical support for desktop and mobile devices, ensuring smooth and secure operations for end-users. This is a long-term contract position that offers the opportunity to collaborate with other IT teams and contribute to maintaining high standards of performance and reliability.<br><br>Responsibilities:<br>• Deliver front-line technical support to end-users, addressing hardware, software, and peripheral issues.<br>• Install, configure, and manage desktop and laptop systems, operating environments, and standard applications.<br>• Set up and maintain peripheral devices such as printers, monitors, and projectors.<br>• Perform routine system tasks, including imaging, patch management, and software updates to ensure optimal performance and security.<br>• Log incidents, service requests, and solutions in the IT service management system for tracking and reporting purposes.<br>• Provide end-user training and guidance on technology best practices and security protocols.<br>• Collaborate with infrastructure, security, and application teams to resolve complex technical issues.<br>• Support and maintain displays and projectors in meeting rooms to ensure functionality.<br>• Troubleshoot basic networking issues using appropriate tools and methods.
<p>Join our team in Waycross, Georgia, as a dedicated Help Desk Analyst and be the first point of contact for resolving IT challenges! In this role, you'll be instrumental in providing first-line technical support, diagnosing a wide range of IT issues, and ensuring our users get back to work quickly. If you possess a solid understanding of computer systems, exceptional communication skills, and a passion for delivering top-notch technical assistance, we want to hear from you</p><p><br></p><p>Responsibilities:</p><p><br></p><ul><li>Be the first point of contact, providing timely technical assistance to end-users via phone, email, and chat.</li><li>Diagnose and resolve hardware, software, and network issues efficiently.</li><li>Meticulously log and track all support requests within our ticketing system.</li><li>Empower users with solutions for software installations, password resets, and other common IT inquiries.</li><li>Ensure seamless escalation of complex issues to specialized IT teams.</li><li>Contribute to our knowledge base by documenting technical challenges and their resolutions.</li><li>Proactively follow up with users to confirm successful issue resolution and satisfaction.</li><li>Stay informed on the latest IT policies and security best practices to provide informed support.</li><li>Leverage your expertise in Microsoft Windows, Mac Computers, Cisco Technologies, and Active Directory to troubleshoot and resolve technical problems.</li><li>Utilize your skills in Citrix Technologies, Computer Hardware, and Microsoft to deliver effective and efficient support.</li></ul>
Job Description: <br><br>General Description: <br>This position will provide computer services and support to all USI offices and clients. This position's major responsibility area is to manage and maintain our Enterprise Network infrastructure and related systems as well as participating on a team providing general Tier-2 and 3 services to the organization.<br><br>Responsibilities:<br>• Work with senior engineer responsible for the installation, maintenance, administration, and upgrades of the enterprise Network Infrastructure Platforms<br>• Monitor network systems and data centers to ensure peak performance<br>• Troubleshoot, analyze, and resolve system outages, working with vendors as necessary<br>• Work with vendors, clients, carriers and technical staff on network implementation, optimization, security and ongoing management<br>• Develop preventative maintenance programs, business continuity and disaster recovery plans in cooperation with corporate security. Maintain, document, and test these plans regularly <br>• Adhere to the design, programming, and application standards as setup by the company and vendor best practices<br>• Work support ticket queues and resolve in a timely manner<br>• Ability to work weekends and after-hours as necessary to resolve operational issues and manage server systems including but not limited to maintaining security patch cycles<br>• Perform other duties as assigned<br><br>Knowledge, Skills and Abilities:<br>• CCNA certification is preferred<br>• BA/BS degree in technical discipline preferred<br>• 3+ years’ experience in an enterprise setting<br>• Prior experience with router/switch/firewall installation and configuration required <br>• Firewall experience required<br>• Experience with wireless LAN controllers preferred<br>• Understanding of VoIP/Video interaction with the network <br>• Experience coding/scripting/APIs and automation is a plus<br>• Prior experience with; Microsoft Office and ServiceNow is preferred <br>• Strong organizational skills, excellent communication, and people skills<br>• Must be able to work independently and in a team environment
We are looking for a dedicated Help Desk Analyst I to join our team on a contract basis in Saint Augustine, Florida. In this role, you will provide essential technical support to end-users, ensuring smooth operation of hardware, software, and network systems. This position offers an opportunity to collaborate with IT team members and enhance your skills in a dynamic and fast-paced environment.<br><br>Responsibilities:<br>• Deliver first-line technical support to users by troubleshooting and resolving basic hardware, software, and network-related issues.<br>• Manage and prioritize help desk tickets, ensuring efficient tracking and resolution of reported problems.<br>• Assist users with IT-related inquiries, providing clear guidance and promoting best practices.<br>• Escalate complex technical problems to higher-level support teams when necessary.<br>• Support the provisioning and deployment of new systems and technologies to meet organizational needs.<br>• Conduct routine maintenance and troubleshooting to optimize the performance of existing systems.<br>• Maintain detailed and accurate documentation of support requests, resolutions, and IT resources.<br>• Collaborate with IT team members to ensure seamless service delivery and effective problem-solving.<br>• Participate in ongoing training and skill development to stay updated with the latest technologies and industry standards.
