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142 results for Desktop Support Technician jobs

IT Support Technician Tier 2

Tallahassee, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are seeking a Tier 2 IT Support Technician to provide advanced technical support for end users across hardware, software, and enterprise systems. This role serves as an escalation point for Tier 1 support and is responsible for diagnosing and resolving moderately complex technical issues related to Windows operating systems, Microsoft 365, and endpoint devices. Key Responsibilities<ul><li>Provide Tier 2 technical support for desktops, laptops, peripherals, and enterprise applications</li><li>Troubleshoot and resolve issues related to Windows OS (Windows 10/11), including performance, configuration, and security</li><li>Support Microsoft 365 services including Outlook, Teams, OneDrive, SharePoint, and Exchange Online</li><li>Diagnose and resolve hardware issues such as desktops, laptops, printers, monitors, docks, and mobile devices</li><li>Install, configure, and maintain software applications and system updates</li><li>Escalate unresolved or complex issues to Tier 3 or infrastructure teams as appropriate</li><li>Document incidents, requests, and resolutions accurately in the ticketing system</li><li>Assist with onboarding/offboarding by setting up workstations, software, and user access</li><li>Follow ITIL best practices, SLAs, and internal support procedures</li><li>Provide excellent customer service and clear communication to both technical and non‑technical users</li></ul>
2026-04-22T00:00:00Z

Help Desk/Desktop Support Analyst - DIRECT PERM FTE

West Des Moines, IA
onsite
Permanent / Full Time
60000 - 70000 USD / Yearly
TITLE: AZURE CLOUD IT SUPPORT SPECIALIST - TIER 1 - **DIRECT HIRE -IMMEDIATE HIRE! WITH IMMEDIATE BENEFITS! IMMEDIATE INTERVIEW!LOCATION: 100% ONSITE IN DES MOINES. 5 DAYS ONSITE DAILY DES MOINES, IowaTHIS COMPANY IS IN A COMPANY CONGLOMERATE OF A "WARREN BUFFET" ESQUE TYPE OF LEADER AND A HGIHLY SUCCESSFUL PORTFOLIO OF COMPANIES. THIS US DES MOINES LOCATION WILL GROW IN THE NEXT FEW YEARS! ********IMMEDIATE HIRE******************MUST BE A US CITIZEN / GREENCARD HOLDER – NO H1B visa, No F1 No OPT status. Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!At Least 1 year of PROFESSIONAL experience. Why Join? PERKS: Company is migrating 100% AZURE CLOUD! Do you love helping others & solving tech challenges? 🖥️ Are you an AZURE CLOUD IT Support Analyst who thrives on delivering exceptional IT support? 🙌 We're searching for a dedicated Cloud Help Desk Specialist ready for a long-term role with a small company focused on Help Desk, Break/Fix, & Desktop Support!📌 Expand your knowledge - Azure, Intune, M365/ O365Only apply if you have positive attitudes, 💪 strong work ethics, and someone with the patience to make technology approachable for everyone with non-technical, high work volume users!****For immediate consideration, contact me directly: Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. * My DIRECT EMAIL address is on my LinkedIN profile.****🛠️ What You Will Do:Your day-to-day will include:✔️ Tier 1 Help Desk Support 💻 Tier 1, Desktop Support, hand holding a User Base by yourself as sole Help Desk Support✔️ Cloud, Intune, AutoPilot, M365 / O365 / Active Directory✔️ Windows Support ✔️ Laptop Imaging & Automation ! Volume laptop rollouts✔️ Hardware troubleshooting for desktops, laptops, printers, conference room, Zoom / Teams support.✔️ Freshdesk Ticketing Management System experience✔️ Resolving High Volume of tickets 📋✔️ Hybrid Active Directory: Password resets, account unlocks, and access management 🔐.✔️ 3rd Party Vendor Software experience Must-Haves ✅💡 1+ years Tier 1 Help Desk experience.💡 Solid hardware & software troubleshooting skills.💡 Experience with Citrix. Soft Skills 💬 That Make You a Set Apart🌟 A problem-solver with a can-do attitude. Patient.If you're excited to troubleshoot, and Expand your IT Support skills with a prestigious company don't wait—apply today🚀This is a full-time salaried Cloud Help Desk Specialist Direct Hire PERM up to $65K PLUS OVERTIME + BENEFITS!For immediate & confidential consideration for this CLOUD AZURE IT SUPPORT SPECIALIST, contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at My Direct Office #: 515-259-6087 or Cell: 515-991-0863, and email resume CONFIDENTIALLY & directly to me. ** my DIRECT EMAIL address is on my LinkedIN profile. Or you can ONE CLICK APPLY. Your resume will not be submitted without your permission
2026-04-20T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio. This long-term contract opportunity supports day-to-day technical assistance for field operations and internal users. The role is ideal for someone who is comfortable troubleshooting Windows environments, documenting issues clearly, and providing responsive service through a ticket-driven support process. Responsibilities:• Provide front-line technical support by responding to inbound requests from field technicians and resolving desktop and application-related issues.• Investigate problems in Windows 10 and related Microsoft environments, identify root causes, and determine appropriate next steps for resolution.• Access business applications before and after upgrade activities to record defects, confirm functionality, and capture findings accurately.• Create, update, and track service desk tickets to ensure incidents and deficiencies are documented and routed correctly.• Use Active Directory tools to support account-related requests, access issues, and basic user administration tasks.• Maintain detailed support records, issue notes, and status updates so teams have clear visibility into open items.• Participate in initial daytime training and onboarding activities to gain system access and prepare for the assigned support schedule.• Work a four-day, ten-hour shift schedule after onboarding while meeting service expectations and response timelines.
2026-04-21T00:00:00Z

Help Desk Analyst

Uniontown, OH
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a Help Desk Analyst to join a security-focused team in Uniontown, Ohio on a long-term contract assignment. This position supports technical operations by documenting application issues, assisting field technicians through an inbound support queue, and helping maintain consistent service during scheduled project work. The role begins with daytime training and access setup, then transitions to a four-day workweek schedule. Responsibilities:• Provide front-line support for field technicians by responding to incoming calls and resolving routine technical questions.• Review application behavior before and after upgrade-related activities and record any issues that require follow-up.• Create, update, and track service desk tickets to ensure technical problems are properly documented and routed.• Troubleshoot Windows-based desktop and access issues using established support procedures and escalation paths.• Use Active Directory to assist with user access, account support, and related administrative tasks.• Document deficiencies clearly so support teams can investigate and address unresolved problems.• Participate in initial daytime training and network access preparation before moving to the standard project schedule.
2026-04-21T00:00:00Z

Help Desk Analyst

Austin, TX
onsite
Temporary / Contract
23.78 - 32.77 USD / Hourly
Help Desk Analyst On-site | Austin, TX | Contract-to-Hire Responsibilities:<ul><li>Provide first‑ and second‑level technical support to end users via phone, email, chat, and ticketing systems</li><li>Diagnose, troubleshoot, and resolve hardware, software, and network issues in a timely manner</li><li>Log, track, and update support tickets, ensuring accurate documentation and proper escalation when needed</li><li>Support Windows/macOS operating systems, Microsoft 365, email, printers, VPNs, and basic networking issues</li><li>Assist users with account setup, password resets, permissions, and access management (Active Directory / Azure AD)</li><li>Educate users on best practices, system usage, and basic troubleshooting steps</li><li>Perform system checks, software installs, updates, and patches</li><li>Coordinate with internal IT teams and vendors to resolve complex issues</li></ul>
2026-04-07T00:00:00Z

Help Desk Analyst

Kalamazoo, MI
onsite
Temporary / Contract
19.95 - 23.1 USD / Hourly
We are looking for a dedicated Help Desk Analyst to join our team in Kalamazoo, Michigan. This is a PART-TIME role where you can see between 24-30 hours of consistent work. This long-term contract position offers an excellent opportunity to provide essential IT support and ensure smooth technical operations within a dynamic paper and packaging industry environment. The role requires onsite presence and focuses on delivering effective solutions to hardware and software challenges. Responsibilities:• Diagnose and resolve basic IT issues, ensuring minimal disruption to operations.• Configure and image PCs and laptops to meet organizational standards.• Set up and maintain workstations, ensuring optimal functionality.• Install and connect printers and other hardware devices to the network.• Perform basic troubleshooting of hardware and software concerns.• Upgrade and maintain hardware components to enhance performance.• Assist with software installations, updates, and problem resolution.• Provide technical support in a data center environment.• Address and resolve workstation hardware issues efficiently.• Document and report technical problems and resolutions for future reference.
2026-04-07T00:00:00Z

Office Support Specialist

Salinas, CA
onsite
Temporary / Contract
22.8 - 26.4 USD / Hourly
We are looking for an Office Support Specialist to support day-to-day workplace operations in Salinas, California. This Long-term Contract position is well suited for someone who enjoys balancing administrative coordination with hands-on office support and basic technical assistance. The role will help keep the office running smoothly by assisting employees, preparing workspaces, and managing essential supplies, equipment, and mail services. Responsibilities: • Manage requests related to printers, including arranging setup, coordinating service needs, and helping resolve basic connection issues. • Prepare office branding materials such as stickers, labels, and similar printed items with accuracy and attention to presentation. • Oversee incoming and outgoing mail, shipments, and package distribution to ensure timely handling and delivery. • Monitor inventory levels for office supplies and restock shared areas so workspaces remain orderly and fully supplied. • Provide day-to-day administrative assistance that supports efficient office operations across the site. • Help onboard new team members by organizing devices, workstation materials, and other workplace essentials before arrival. • Respond promptly to employee needs involving office services and routine technical troubleshooting. • Contribute to special assignments and additional office support tasks based on business priorities.
2026-04-22T00:00:00Z

Support Technician III

Las Vegas, NV
onsite
Temporary to Hire
31.35 - 34 USD / Hourly
We are looking for a skilled IT Support Technician III to join our team in Las Vegas, Nevada. In this Contract to permanent position, you will provide essential hardware and software support for the company's personal computers and local area network. This role focuses on troubleshooting technical issues and ensuring smooth operations for both onsite and remote employees. Responsibilities:<ul><li>Own the full employee IT lifecycle, including onboarding, offboarding, role changes, and access management</li><li>Execute secure and compliant access provisioning and deprovisioning across Active Directory, Microsoft Entra ID, and related systems</li><li>Administer IAM, endpoint management, and device compliance using Microsoft Intune (MDM/MAM)</li><li>Manage and support Jira Service Management (JSM), including ticket queues, SLAs, and request workflows</li><li>Install, configure, maintain, and troubleshoot hardware, software, and end-user devices</li><li>Provide advanced troubleshooting for complex desktop, network, and application issues; serve as escalation point for Tier I/II</li><li>Assist in mentoring junior technicians and provide leadership support in the absence of the IT Support Manager</li><li>Deliver timely technical support via ticketing system, email, and in-person interactions</li><li>Troubleshoot LAN/WAN and connectivity issues in accordance with company standards</li><li>Perform system administration tasks, including account management, permissions, and endpoint security configurations</li><li>Support remote and hybrid workforce technologies, including device provisioning and secure access</li><li>Maintain and support communication systems, including conference room A/V and mobile devices</li><li>Perform software deployments, updates, patching, and hardware replacements</li><li>Support email administration and data governance practices, including access controls and distribution groups</li><li>Assist with physical access systems, including badging and facility access coordination</li><li>Maintain accurate documentation of systems, assets, and procedures</li><li>Provide end-user training and promote effective use of technology</li><li>Partner with HR, Facilities, and Security to support operations and compliance</li><li>Contribute to process improvements, trend analysis, and scalable support practices</li><li>Manage workload effectively to meet service level expectations</li><li>Maintain professional conduct and strong customer service in all interactions</li></ul>
2026-04-22T00:00:00Z

Senior Technical Support Specialist

Beverly Hills, CA
onsite
Temporary / Contract
40 - 55 USD / Hourly
*Email brendan.steele@rht(.com) for consideration* Robert Half (Technology Solutions) is searching for a Technical Support Specialist for a Municipality with a background in the Public Sector (or interest in supporting City Org). If this sounds like your background, then this Sr. Technical Support Specialist role is for you. For this opportunity, you will work onsite in West LA, CA area. Position: Senior Technical Support Specialist (Municipal & IT)Hours/Duration: 40 hrs/wk, M-F, PST Hours, CTH/FTETop Skills: Public Safety Systems + Microsoft Tech SupportOnsite/Remote: OnsiteCompany: Public Sector / Public Safety / Fire Department / City Hall / Local Gov / Municipality JD:<ul><li>Focus: Tech & Systems Support for Fire, Dispatch, Public Safety, Org Users</li><li>Learning Opportunities: Ambulances/Vehicles, Drones, Dispatch, Public Safety, City Hall, Fire Dept Tech – New / Exciting Projects & Technologies</li><li>General IT & Microsoft Support: Broken Laptop/PC Issues, Endpoints & Peripherals, Office Automation (Desktop/Printer, Email Flow, System Design) | Windows/PC, M365, File Shares & Archiving, Teams AV Conference Meetings</li><li>Vehicle Techn Support: Battalion Vehicles, Fire Trucks (Mobile Devices / Tablets built into Vehicles - Radio/Wi-Fi/Cellular)</li><li>White-Glove Support: Uniform Commanders, Battalion Chiefs, Executives | Vendor Management</li><li>Public Sector/Safety Tech: CADs, RMS, Body/Dash Cams, Radio, Vehicle Systems, LPR, CCTV</li></ul>Benefits:<ul><li>Sign-On/Annual Bonus</li><li>M/D/V</li><li>Holiday Pay (12/yr)</li><li>Vacation Pay (10/yr)</li><li>Admin or Sick Leave (10/yr)</li><li>Life/Disability, Retirement</li><li>Comp Program ($50/Month)</li></ul>
2026-04-03T00:00:00Z

PC Technician

Stamford, CT
onsite
Temporary / Contract
20 - 22 USD / Hourly
We are looking for a skilled PC Technician to join our team in Stamford, Connecticut, on a contract basis. In this role, you will play a crucial part in deploying, configuring, and supporting IT hardware and software for end users. This position offers an opportunity to work hands-on with both Windows and Apple systems in a dynamic environment within the financial services industry. Responsibilities: • Prepare and configure laptops to replace outdated devices, ensuring adherence to established setup procedures. • Handle decommissioning of laptops by performing data sanitization processes according to company standards. • Provide physical installation and support for IT hardware, including monitors and other peripherals. • Offer hands-on assistance to end users, addressing technical issues and resolving hardware or software concerns. • Utilize expertise in Windows 11 and Apple iOS to troubleshoot and optimize system performance. • Administer Active Directory for user account management and access control. • Leverage knowledge of Microsoft 365 suite to support productivity applications and tools. • Collaborate with team members and stakeholders to ensure seamless IT operations. • Maintain accurate documentation of processes, configurations, and issue resolutions. • Apply organizational and communication skills to deliver excellent user support.
2026-04-22T00:00:00Z

PC Technician

Port Saint Lucie, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are accepting applications for a motivated PC Technician responsible for installing, configuring, maintaining, and troubleshooting desktop and laptop computers, related hardware, software, and peripheral devices. This role provides technical support to end-users to ensure optimal IT system performance and minimal downtime.Key Responsibilities:<ul><li>Install, configure, and upgrade computers, printers, and peripheral devices.</li><li>Diagnose and resolve hardware, software, and network connectivity issues.</li><li>Provide technical support to end users via help desk tickets, phone, or in-person.</li><li>Perform system maintenance such as software updates, virus scans, and data backups.</li><li>Set up and manage user accounts, permissions, and security settings.</li><li>Maintain accurate inventory records for IT equipment and licenses.</li><li>Document troubleshooting steps, solutions, and IT support procedures.</li><li>Assist with the rollout of new technology, including hardware, operating systems, and applications.</li><li>Coordinate equipment repairs with vendors as necessary.</li><li>Stay up to date with current trends and best practices in IT support.</li></ul>
2026-03-31T00:00:00Z

PC Technician

Nashville, TN
onsite
Temporary / Contract
19 - 22 USD / Hourly
Robert Half is currently seeking a Contract PC Technician to join our client's IT support team. As a Contract PC Technician, you will be responsible for providing essential technical support, maintaining desktop systems, and ensuring the efficient operation of PCs within the organization. This is a contract position that offers an exciting opportunity to work with a respected company. Key Responsibilities:<ol><li>Hardware Support: Install, configure, and troubleshoot desktop computers, laptops, and peripherals (e.g., printers, monitors) to ensure they function correctly.</li><li>Software Installation: Install, update, and maintain software applications, operating systems, and security patches on desktop systems.</li><li>Technical Support: Provide technical assistance to end-users, diagnosing and resolving hardware and software issues in a timely manner.</li><li>Hardware Maintenance: Perform hardware upgrades, repairs, and preventive maintenance on PCs, ensuring optimal performance and reliability.</li><li>Inventory Management: Maintain accurate records of PC hardware and software assets, including tracking and procurement of new equipment as needed.</li><li>User Training: Assist end-users in understanding and using software applications and provide guidance on best practices for PC usage.</li><li>Documentation: Maintain detailed records of support requests, resolutions, and common issues for future reference.</li><li>Security Compliance: Ensure that PCs are in compliance with security policies, including antivirus and system security updates.</li></ol>
2026-04-08T00:00:00Z

PC Technician

Dallas, TX
onsite
Temporary / Contract
23.75 - 26.5 USD / Hourly
We are looking for a Technician to provide on-site support for electronic pollbooks during Election Day in Dallas, Texas. This role supports post-election operations by receiving, inspecting, and processing returned election equipment. This role ensures all equipment is accurately accounted for, documented, and properly prepared for future use. Technicians work in a fast-paced warehouse environment, handling high volumes of equipment while identifying any damage or missing components. Ideal candidates are detail-oriented, reliable, and comfortable with physical, hands-on work in a team setting. Position required boxing up, lifting, moving the boxes of poll pads as well.
2026-04-16T00:00:00Z

PC Technician

Neptune, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a skilled PC Technician to join our team on a long-term contract basis in Neptune, New Jersey. This role involves managing and maintaining system environments, ensuring seamless operations, and contributing to infrastructure improvements. The ideal candidate will possess strong expertise in system administration and messaging technologies, along with a proactive approach to problem-solving and system optimization. Responsibilities: • Oversee daily system administration tasks to ensure the environment operates efficiently. • Collaborate in the design, planning, and configuration of messaging infrastructure technologies. • Provide ongoing support for Windows Server 2016, Exchange, Active Directory, and third-party applications within the Hosted Exchange environment. • Implement new technologies and improvements to enhance infrastructure performance. • Participate in patch management and system upgrades, including pilot testing prior to full deployment. • Resolve technical issues and actively engage in problem management activities to mitigate risks. • Utilize PowerShell scripting for efficient management of Exchange environments. • Manage backups and backup systems related to Exchange servers. • Ensure proper access methods are implemented and functioning, including Outlook Anywhere and other platforms. • Monitor and maintain Linux MTAs, such as Exim, for gateways or antispam functionalities.
2026-03-24T00:00:00Z

PC Technician

Hamel, MN
onsite
Temporary / Contract
19 - 20 USD / Hourly
If you have experience working with servers, storage hardware, and enjoy troubleshooting, testing, and bringing equipment back to life, this is a great opportunity. This will be onsite in Hamel, Minnesota. <ul><li>Testing and refurbishing enterprise server & storage equipment</li><li>Troubleshooting hardware and ensuring quality standards</li><li>Working with inventory, data wiping, and asset processing</li><li>Supporting a team focused on delivering reliable refurbished solutions</li></ul>
2026-04-06T00:00:00Z

PC Technician

Neptune, NJ
onsite
Temporary / Contract
18.05 - 20.9 USD / Hourly
We are looking for a skilled PC Technician to join our team in Neptune, New Jersey. This position involves supporting and maintaining IT systems, including Windows Servers, Exchange environments, and Active Directory, while ensuring the infrastructure operates seamlessly. As this is a long-term contract role, you will have the opportunity to contribute to the team's ongoing success by implementing and maintaining critical technologies. Responsibilities: • Administer daily operations and maintenance tasks for IT systems and infrastructure. • Collaborate in the design, configuration, and deployment of messaging technologies. • Provide operational support for Windows Server 2016, Exchange, and Active Directory environments. • Implement and integrate new technologies to enhance system performance and reliability. • Conduct patching, upgrades, and pilot testing to ensure smooth deployment. • Troubleshoot and resolve technical issues while actively participating in problem management processes. • Manage backups and ensure the reliability of backup systems for Exchange. • Utilize PowerShell to streamline Exchange administration and reporting tasks. • Support various access methods and protocols, ensuring secure communication. • Work with Linux MTAs and MySQL for gateway and antispam solutions.
2026-04-17T00:00:00Z

PC Technician

Des Moines, IA
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a detail-oriented PC Technician to assist with a major office relocation project in Des Moines, Iowa. This Contract position involves setting up IT workstations and displays, as well as handling specialized tasks related to TVs and projectors. The ideal candidate will be a quick learner with a basic understanding of hardware and installation processes. Responsibilities: • Disassemble IT workstations and prepare them for transportation. • Load and transport equipment from the current office to the new location. • Deliver and organize boxes and equipment to assigned workstations on designated floors. • Reinstall and reconnect IT hardware, including docking stations and network cables, at new workstations. • Conduct follow-up visits to ensure all setups are completed as needed. • Assist with removing, relocating, and reinstalling TVs and projectors, including mounting and dismounting displays. • Use provided tools to complete installation tasks efficiently and accurately. • Follow guidance and training provided at the start of each day to ensure tasks are performed correctly.
2026-04-16T00:00:00Z

Helpdesk Analyst

Chatsworth, CA
onsite
Temporary / Contract
26 - 28 USD / Hourly
*Email valerie.montoya@rht(.com) for consideration* Robert Half is seeking a Tier 1 Help Desk Support Technician for a 1 year contract to provide day-to-day end-user and desktop support. This role is designed to supplement the existing IT support team, allowing senior technicians to focus on large-scale PC replacement and deployment initiatives.
2026-04-17T00:00:00Z

Senior Desktop Engineer

Jacksonville, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We’re seeking a Senior Desktop Engineer to lead endpoint design, automation, and lifecycle management across an enterprise Windows environment.Key Responsibilities<ul><li>Engineer and manage Microsoft Intune and Windows Autopilot</li><li>Build and maintain Windows OS images and application packages</li><li>Automate deployments using PowerShell</li><li>Manage patching and software distribution via Intune and SCCM</li><li>Support migration from Group Policy to modern management</li><li>Troubleshoot complex endpoint and deployment issues</li></ul>
2026-04-10T00:00:00Z

Desktop Engineer

Barefoot Beach, FL
onsite
Temporary / Contract
0 - 0 USD / Yearly
We are looking for a skilled Desktop Engineer to join our team in Fort Myers/Naples area in Florida. In this role, you will be responsible for managing software deployments, troubleshooting technical issues, and maintaining system security across enterprise environments. This is a fully on-site long-term contract position offering the opportunity to contribute to essential IT operations in the rental/leasing services industry. Responsibilities:• Create, test, and deploy software packages using Tanium and other platforms to ensure successful rollouts.• Troubleshoot deployment failures and escalate critical issues when necessary to maintain business operations.• Take ownership of support tickets, resolving issues independently and collaborating with IT teams and end users.• Develop and test software packages using PowerShell App Deployment Toolkit for compatibility and functionality.• Perform quarterly updates of endpoint protection tools and manage Java updates to enhance system security.• Collaborate with the Vulnerability Management Team to address high-risk security vulnerabilities effectively.• Document deployment processes, troubleshooting steps, and system configurations to support organizational knowledge.• Monitor third-party automation tools and workflows to ensure consistent operation.• Analyze and provide feedback on technical solutions to improve IT processes and align with industry standards.
2026-04-14T00:00:00Z

L2 Help Desk Support Engineer

Eagleville, PA
onsite
Temporary to Hire
30 - 34 USD / Hourly
We are looking for an experienced L2 Help Desk Support Engineer to join our team in King of Prussia, Pennsylvania. In this Contract to permanent role, you will provide direct technical support to end users, addressing hardware, software, and peripheral issues while ensuring a seamless customer experience. The position offers an excellent opportunity to work in the dynamic insurance industry, contributing to problem resolution and system optimization. Responsibilities: • Deliver prompt and detail-oriented technical support to on-site and remote employees, ensuring issues are resolved efficiently. • Manage and prioritize incoming service tickets, adapting to changing priorities as needed. • Diagnose and resolve technical problems related to hardware, software, and network systems. • Administer and troubleshoot Active Directory, Office 365, Intune, and other enterprise tools. • Collaborate with internal and external resources to address complex incidents and provide timely solutions. • Communicate updates and resolutions to users regarding open service requests. • Document issues and resolutions thoroughly to contribute to the development of a comprehensive knowledge base. • Perform network troubleshooting to identify and resolve connectivity issues. • Advocate for expedited resolution of critical issues, ensuring minimal disruption to operations. • Work with major hardware platforms such as Dell, Lenovo, and HP to provide effective support.
2026-04-03T00:00:00Z

Manager of Tech Support

Jacksonville, FL
onsite
Permanent / Full Time
0 - 0 USD / Yearly
Technical Team LeadThe Technical Team Lead is a hands-on leader who works closely with the technical support team, motivating and coaching them to deliver exceptional service. Duties/Responsibilities:<ul><li>Provide resolution for escalated service tickets.</li><li>Serve as a liaison between analysts and upper management.</li><li>Conduct ongoing coaching and development of the team through call listening and feedback.</li><li>Work with clients to evaluate and resolve technical issues.</li><li>Assess user needs to analyze, recommend, and implement changes.</li><li>Configure and support system changes within the team’s scope of responsibility.</li><li>Develop and maintain knowledge of all systems, applications, and security protocols.</li><li>Update the knowledge base as approved by management.</li><li>Monitor and respond to emails and site chat, and train others on these functions.</li><li>Answer calls related to device issues, troubleshoot, and escalate tickets for repairs when necessary.</li><li>Recommend upgrades, repairs, new applications, and equipment testing with management approval.</li><li>Assist in training new analysts and identify training needs for tenured team members, providing coaching as needed.</li></ul> Required Skills/Abilities:<ul><li>Proficiency in English with excellent oral and written communication skills.</li><li>Strong customer focus and professional customer service skills.</li><li>Resourceful and able to take initiative in a dynamic environment.</li><li>Ability to troubleshoot technical problems effectively and efficiently.</li><li>Advanced knowledge of computer and server hardware.</li><li>Highly motivated, detail-oriented, self-driven, and reliable.</li><li>Strong active listening and interpersonal skills.</li><li>Ability to motivate and inspire team members.</li><li>Excellent leadership skills.</li></ul> Education and Experience:<ul><li>Bachelor’s Degree in Computer Services or related field preferred.</li><li>At least 3 years of experience in a Tier 2 technical support role.</li></ul>
2026-04-09T00:00:00Z

Service Support Analyst

Nashville, TN
onsite
Permanent / Full Time
70000 - 80000 USD / Yearly
Our client is seeking a Service Support Analyst to join their team. The analyst is responsible for managing the intake, assessment, and resolution of technology-related incidents and service requests from internal users across our client’s organization. Acting as a primary point of contact, the analyst provides direct end-user support while ensuring requests are logged, prioritized, and resolved in alignment with established service management processes. Responsibilities:Task Execution and End-User Support<ul><li>Respond to incidents and service requests via phone, email, chat, and self-service portals</li><li>Log, categorize, prioritize, and resolve tickets within the ITSM platform</li><li>Troubleshoot desktop, application, and connectivity issues</li><li>Communicate clearly with users and provide status updates</li></ul>Endpoint & Desktop Support<ul><li>Support Windows laptops, desktops, and AVD</li><li>Assist with device provisioning, refresh, and decommissioning</li><li>Troubleshoot hardware, software, and configuration issues</li><li>Support devices managed through centralized endpoint management platforms</li></ul>Identity, Access & Administration<ul><li>Perform Entra ID and Active Directory administration tasks</li><li>Support onboarding and offboarding processes</li><li>Manage group-based access and permissions</li><li>Troubleshoot authentication and access issues</li></ul>Endpoint Management & Security Support<ul><li>Support device compliance with security baselines</li><li>Assist with patching and endpoint protection troubleshooting</li><li>Identify and escalate potential security incidents</li></ul>Documentation & Continuous Improvement<ul><li>Document all support actions and resolutions</li><li>Maintain and contribute to knowledge base articles</li><li>Identify recurring issues and recommend improvements</li></ul>Operating Standards & Expectations<ul><li>Operate within an ITIL-aligned service management framework</li><li>Adhere to security, compliance, and data protection policies</li><li>Meet defined service performance and documentation standards</li></ul>
2026-04-20T00:00:00Z

Technical Product Support Analyst

Clearwater, FL
onsite
Temporary to Hire
21 - 23 USD / Hourly
Fully onsite role in Clearwater, FL. This role will convert over full time after 90 day trial period, where free individual benefits and a quarterly bonus plan that will enact upon conversion to full time. We are looking for a skilled Technical Product Support Analyst to join our team in Clearwater, Florida, on a contract with the potential for a long-term position. In this role, you will provide in-depth technical assistance to customers while leveraging your mechanical and electrical expertise to resolve issues effectively. This position offers a dynamic opportunity to work within a healthcare-related environment and contribute to customer satisfaction through reliable troubleshooting and support. Responsibilities:• Address customer inquiries promptly, diagnosing and resolving technical challenges with precision.• Apply mechanical and electrical knowledge, utilizing tools such as voltmeters, to troubleshoot equipment effectively.• Maintain professionalism and de-escalate situations to ensure positive customer experiences.• Collaborate with team members to streamline communication and enhance problem-solving efforts.• Create and manage detailed documentation to support technical processes and training initiatives.• Stay updated on emerging technologies and improve technical skills continuously.• Perform repairs and maintenance on mechanical equipment as required.• Uphold teamwork and a positive attitude in all aspects of the role.• Ensure reliability and consistency in managing customer support tasks.
2026-04-14T00:00:00Z

Service Technician

Akron, OH
onsite
Permanent / Full Time
40000 - 65000 USD / Yearly
We are looking for a dedicated Service Technician to join our team in Akron, Ohio. In this role, you will specialize in installing, maintaining, and troubleshooting video surveillance systems, alarms, access control systems, and other low-voltage technologies. Your work will contribute directly to ensuring the safety and security of our clients' properties. Responsibilities: • Install, maintain, and repair video surveillance systems, burglar alarms, fire alarms, and access control systems. • Diagnose and resolve technical issues related to low-voltage wiring and security systems. • Perform routine inspections and preventative maintenance to ensure optimal system performance. • Collaborate with clients to understand their security needs and deliver tailored solutions. • Adhere to industry standards and client specifications during all installations. • Document all work performed, including system configurations and maintenance activities. • Provide both on-site and remote technical support to address system concerns. • Work closely with team members to ensure the successful completion of projects.
2026-03-26T00:00:00Z

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