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135 results for Desktop Support Tech jobs

Sr. Desktop Engineer

Jacksonville, FL
onsite
Contract / Temporary to Hire
0 - 0 USD / Yearly
We are looking for a skilled Sr. Desktop Engineer to join our team in Jacksonville, Florida. In this contract to permanent position, you will play a key role in managing and optimizing enterprise IT environments through advanced desktop engineering solutions. If you have a strong background in client engineering, system configuration, and enterprise-level IT support, this opportunity could be the perfect fit for your expertise. Responsibilities:• Develop, test, and maintain Windows operating system images and application packages for enterprise environments.• Manage and configure Microsoft Intune for device provisioning and policy enforcement.• Administer and maintain Microsoft System Center Configuration Manager, ensuring optimal software deployment and system performance.• Implement and support Active Directory, Group Policy, and Windows Server Update Services to maintain secure and efficient user environments.• Troubleshoot complex IT issues, applying advanced problem-solving skills to resolve technical challenges.• Utilize PowerShell and other scripting tools to automate processes and enhance system functionality.• Ensure proper management of file systems, permissions, and client security measures.• Oversee mobile device management processes, including provisioning and policy management.• Collaborate with cross-functional teams to deploy Office 365 desktop applications and ensure seamless integration.• Perform software asset license management and metering to ensure compliance and cost control.
2026-04-07T00:00:00Z

Client Solutions Manager (Technology)

Fort Lauderdale, FL
onsite
Permanent
0 - 0 USD / Yearly
Job Type: Talent SolutionsJob Title: Client Solutions Manager (Technology)Assignment Type: Full-TimeIndustry: Technology Job SummaryAs a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-04-03T00:00:00Z

Client Solutions Manager (Technology)

Fort Lauderdale, FL
onsite
Temporary
0 - 0 USD / Yearly
Job Type: Talent SolutionsJob Title: Client Solutions Manager (Technology)Assignment Type: Full-TimeIndustry: Technology Job SummaryAs a Client Solutions Manager, your responsibilities will include:<ul><li>Business development: Develop and grow your own client base by marketing our services for contract talent solutions using your proven technology and/or recruiting background. Market via video, telephone as well as conduct in-person and virtual meetings with C-level executives and key decision makers. Client Solutions Manager will participate in local association and networking events to solidify Robert Half’s presence in the local business community.</li><li>Placement activities: Select well-matched candidates to fulfill client job orders and maintain on-going contact with client companies and contract professionals currently on assignment to ensure both receive exceptional customer service. In addition, the client solutions manager will resolve any customer service issues quickly and efficiently to maintain the highest level of customer satisfaction.</li><li>Meet and exceed weekly business development goals.</li></ul>
2026-03-27T00:00:00Z

Help Desk Analyst I

Minnetonka, MN
onsite
Temporary
20 - 24 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to provide exceptional technical support and customer service. In this role, you will play a key part in addressing and resolving IT-related issues while maintaining an attentive and efficient approach. Responsibilities:• Monitor and respond to incoming tickets and alerts using the ServiceNow system.• Accurately document customer interactions, ensuring all details are recorded with precision and clarity.• Update tickets in alignment with established Service Level Agreements (SLAs).• Follow organizational guidelines related to incident, problem, change, and knowledge management processes.• Escalate complex issues to higher-level support when necessary.• Provide detailed documentation of customer impact, resolution steps, and ticket prioritization according to policies.• Manage incident recovery and monitor performance metrics, ensuring data accuracy in reports.• Offer after-hours support, including nights and weekends, as part of structured on-call responsibilities.• Maintain clear and effective communication with customers throughout all interactions.• Collaborate closely with team members, partners, and internal staff to achieve shared goals.
2026-04-16T00:00:00Z

Help Desk Analyst I

Brookfield, WI
onsite
Contract / Temporary to Hire
23.75 - 27.5 USD / Hourly
We are looking for a dedicated Help Desk Analyst I to join our team in Brookfield, Wisconsin. This part-time position offers an excellent opportunity for individuals passionate about providing technical support and maintaining smooth IT operations. It is ideal for candidates seeking long-term career growth within a dynamic and collaborative environment. Responsibilities:• Deliver responsive and effective help desk support to employees, addressing hardware and software issues.• Manage patch updates and oversee licensing renewals to ensure system compliance.• Execute onboarding and offboarding tasks using Active Directory, adhering to established protocols.• Maintain accurate and organized documentation for IT processes and systems.• Troubleshoot issues within a Windows environment and provide user support for Microsoft 365 applications.• Handle service desk tickets with efficiency, ensuring swift resolution of technical problems.• Assist with system administration tasks, including basic Active Directory management.• Collaborate with team members to optimize IT workflows and enhance user experience.• Provide guidance to users on resolving common technical challenges.• Support additional IT tools and software, such as AutoDesk, when required.
2026-04-16T00:00:00Z

Help Desk Manager

Taylor, MI
onsite
Permanent
70000 - 75000 USD / Yearly
We are looking for a dynamic Help Desk Manager to oversee IT support operations within a fast-paced, 24/7 automotive environment in Taylor, Michigan. This role is crucial in ensuring the stability and reliability of production-critical systems, managing shift coverage, and fostering a high-performing support team. The ideal candidate will bring strong leadership skills, a hands-on approach, and a commitment to operational excellence. Responsibilities: • Lead daily IT support operations to ensure 24/7 coverage and system stability. • Respond promptly to production-critical issues and oversee resolution processes. • Monitor and troubleshoot network performance, connectivity issues, and Wi-Fi functionality to maintain uptime. • Enforce network security practices, including access control, password policies, and patch management. • Act as the primary escalation point for system issues impacting production operations. • Coordinate incident response, root cause analysis, and track resolution outcomes. • Develop and maintain comprehensive documentation for troubleshooting procedures and recurring issues. • Manage and schedule IT support teams to ensure adequate coverage for all shifts. • Coach, mentor, and evaluate the performance of IT support staff. • Implement and enforce IT support processes, including ticketing systems, SLAs, and escalation protocols.
2026-04-10T00:00:00Z

Help Desk Manager

Norwell, MA
onsite
Temporary
23.75 - 27.5 USD / Hourly
We are looking for a skilled Help Desk Analyst to cover a leave at our client south of Boston. IT Responsibilities:<ul><li>Provide Tier 1-2 support for desktops, laptops, mobile devices and peripherals.</li><li>Manage user accounts, permissions, and security groups in Microsoft AD and Microsoft 365 Admin Center.</li><li>Support, maintain, and troubleshoot SharePoint sites, libraries, and workflows.</li><li>Basic troubleshooting knowledge of iPads, iPhones, laptops, desktops, Microsoft Windows, and Office 365 applications.</li><li>Assist with onboarding new users, ensuring new users have a seamless IT experience from day one</li><li>Assist with software and hardware upgrades and deployments</li><li>Maintain accurate records of technical support requests and resolutions in a Support Desk ticketing system</li><li>Stay informed about emerging technologies and trends in end-user support and customer service best practices</li></ul>
2026-04-17T00:00:00Z

End User Migration Technician

Cincinnati, OH
remote
Temporary
38 - 44 USD / Hourly
We are looking for a skilled End User Migration Technician to join our team in Cincinnati, Ohio. This is a Contract position where you will play a critical role in ensuring the seamless setup, maintenance, and support of end-user devices. Bring your expertise in hardware installation and troubleshooting to help deliver exceptional technical support. Responsibilities: • Install, configure, and troubleshoot computer hardware and associated devices to ensure optimal performance. • Provide hands-on assistance with cable installations and ensure proper connectivity for end-user systems. • Support and maintain Dell Technologies and Apple devices, addressing any technical issues that arise. • Collaborate with team members to ensure a smooth migration process for end-user systems. • Conduct routine inspections and maintenance to prevent hardware failures or disruptions. • Document technical procedures and solutions to maintain accurate records for future reference. • Respond promptly to user requests and provide efficient resolutions to technical problems. • Train end-users on basic hardware functions and troubleshooting techniques as needed. • Ensure all hardware installations comply with organizational standards and guidelines.
2026-04-01T00:00:00Z

IT Manufacturing Support

Pittsburg, KS
onsite
Temporary
0 - 0 USD / Yearly
We are looking for a detail-oriented IT Manufacturing Support specialist to join our team in Pittsburg, Kansas. This long-term contract position is ideal for candidates with a solid foundation in Tier 1 technical support and a proactive approach to problem-solving. Prior experience in a manufacturing environment is highly desirable. Responsibilities: • Provide Tier 1 technical support, addressing basic hardware, software, and system issues. • Assist with password resets, account setups, and other Active Directory-related tasks. • Monitor and resolve service desk tickets promptly and efficiently. • Perform basic troubleshooting for Microsoft Windows 10 and other standard operating systems. • Install and configure hardware and software as needed to support end-users. • Maintain detailed records of support activities using a ticketing system. • Collaborate with team members to ensure timely resolution of technical issues. • Deliver support tailored to a manufacturing environment, ensuring minimal disruption to operations.
2026-04-15T00:00:00Z

Service Desk

Seattle, WA
onsite
Temporary
25 - 30 USD / Hourly
Robert Half is seeking a Service Desk Contractor to provide frontline technical support to internal users in a fast-paced, enterprise environment. The position is 100% onsite in Seattle, WA, that contract. Apply Today! Job Details: Schedule: Monday-Friday 8-5pmDuration: Short Term Contract Location: Seattle, WA Key Responsibilities<ul><li>Serve as the first point of contact for IT support, resolving issues or escalating as needed</li><li>Monitor and respond to incoming requests via phone, email, and ticketing systems</li><li>Troubleshoot and resolve issues related to: </li><li>Hardware and workstations</li><li>Software and Microsoft 365 applications</li><li>Login/access issues, including MFA</li><li>Mobile devices and Intune/Company Portal</li><li>Accurately document, track, and update tickets within the service desk system</li><li>Follow established IT processes, security protocols, and validation procedures</li><li>Support onboarding and offboarding activities, including device setup and user guidance</li><li>Collaborate with internal IT teams to ensure timely resolution of incidents</li><li>Deliver a high-quality, customer-focused support experience</li></ul>
2026-04-02T00:00:00Z

Technical Service Representative

Madison, WI
onsite
Contract / Temporary to Hire
30 - 35 USD / Hourly
We are looking for an experienced Help Desk/Desktop Support Analyst to join our team in Madison, Wisconsin. In this hybrid role, you will provide exceptional technical and customer service support while addressing a variety of hardware, software, and system-related issues. This is a contract-to-permanent position, offering a unique opportunity to grow your career in the dynamic biotech industry. Responsibilities: • Respond promptly to service desk tickets by troubleshooting and resolving technical issues related to hardware, software, and operating systems. • Deliver excellent customer service by addressing inquiries and resolving issues with professionalism and efficiency. • Manage and triage incoming calls to ensure proper routing and prioritization of technical support needs. • Utilize Active Directory to perform user account management, permissions updates, and system access troubleshooting. • Provide support for Microsoft Windows 10 and Microsoft Office applications, ensuring optimal functionality and user satisfaction. • Assist with Microsoft Dynamics CRM issues, offering guidance and solutions as needed. • Document and escalate unresolved issues to higher-level support teams when necessary. • Maintain accurate records of support interactions and resolutions within the ticketing system. • Collaborate with team members to improve support processes and ensure seamless service delivery. • Stay updated on emerging technologies and tools to enhance technical support capabilities.
2026-03-25T00:00:00Z

Service Technician

Akron, OH
onsite
Permanent
40000 - 65000 USD / Yearly
We are looking for a dedicated Service Technician to join our team in Akron, Ohio. In this role, you will specialize in installing, maintaining, and troubleshooting video surveillance systems, alarms, access control systems, and other low-voltage technologies. Your work will contribute directly to ensuring the safety and security of our clients' properties. Responsibilities: • Install, maintain, and repair video surveillance systems, burglar alarms, fire alarms, and access control systems. • Diagnose and resolve technical issues related to low-voltage wiring and security systems. • Perform routine inspections and preventative maintenance to ensure optimal system performance. • Collaborate with clients to understand their security needs and deliver tailored solutions. • Adhere to industry standards and client specifications during all installations. • Document all work performed, including system configurations and maintenance activities. • Provide both on-site and remote technical support to address system concerns. • Work closely with team members to ensure the successful completion of projects.
2026-03-26T00:00:00Z

Service Technician

Boston, MA
onsite
Permanent
65000 - 80000 USD / Yearly
We are seeking a Service Technician to join our team in Boston, Massachusetts. As a Service Technician, you will be instrumental in maintaining and repairing security systems, ensuring their optimal performance. This role involves working with a variety of technologies including Access Control, Alarm Systems, CCTV, Integrated hardware, Intercom systems, and Programming. Responsibilities: • Conduct regular inspections of security systems to identify and resolve issues • Maintain and repair access control systems, ensuring their optimal functionality • Regularly update and maintain customer records in the system • Perform programming tasks as necessary to ensure the effectiveness of security systems • Handle customer inquiries promptly and professionally • Stay updated with the latest industry trends and advancements in security systems • Adhere to OSHA 10-Hour safety regulations in all tasks • Work with integrated hardware and intercom systems to ensure seamless security operations • Install and maintain CCTV and alarm systems according to customer needs.
2026-04-08T00:00:00Z

Help Desk Analyst II

Chicago, IL
onsite
Contract / Temporary to Hire
42.25 - 50.5 USD / Hourly
We are looking for a skilled and dependable Help Desk Analyst II to join our team in Chicago, Illinois. This part-time role requires on-site presence and is designed as a contract-to-permanent opportunity, offering the potential for long-term growth. The ideal candidate will provide Tier 2 IT support while demonstrating strong technical expertise and attention to detail. Responsibilities:• Deliver Tier 2 technical support for hardware, software, and networking issues to ensure smooth operations.• Troubleshoot and resolve problems related to Microsoft Windows 10 systems and Active Directory.• Manage service desk tickets efficiently, ensuring timely resolutions and accurate documentation.• Provide support for mobile device management, ensuring devices are configured and operating effectively.• Collaborate with team members to address IT concerns and implement solutions that align with business needs.• Maintain a detail-oriented and courteous approach while assisting end-users with technical problems.• Follow established protocols and procedures to ensure consistent and reliable IT support services.• Monitor and report recurring issues, offering recommendations to improve processes and prevent future problems.• Stay updated on emerging IT trends and technologies to enhance support capabilities.• Ensure compliance with company policies and security standards in all IT-related tasks.
2026-04-03T00:00:00Z

IT Technician

Austin, TX
onsite
Temporary
23.78 - 32.77 USD / Hourly
IT TechnicianOn-site | Austin, TX | Contract-to-Hire <ul><li>Install, configure, maintain, and support computer systems, hardware, and software</li><li>Provide technical support to end users for desktops, laptops, printers, mobile devices, and peripherals</li><li>Troubleshoot and resolve hardware, software, network, and connectivity issues</li><li>Set up and manage user accounts, permissions, and access (Active Directory / Azure AD)</li><li>Perform system updates, patches, and routine maintenance</li><li>Image, deploy, and replace workstations and equipment</li><li>Support Windows and/or macOS operating systems and common business applications</li><li>Document incidents, resolutions, and procedures in ticketing systems</li><li>Assist with network setup, cabling, and basic troubleshooting (LAN/WAN, Wi‑Fi)</li><li>Escalate complex issues to senior IT staff or specialized teams as needed</li></ul>
2026-04-07T00:00:00Z

Application Support Analyst

Saint Petersburg, FL
onsite
Permanent
50000 - 70000 USD / Yearly
A public-sector organization is seeking an Application Support Analyst to provide day‑to‑day operational support for internal application systems and end‑user technology. This role focuses on maintaining desktop environments, administering third‑party software, supporting business applications, and ensuring reliable operation of computer hardware, peripherals, and operating systems. The position requires a self‑motivated professional who can work independently, manage multiple tasks, and coordinate with external vendors when needed. Key Responsibilities<ul><li>Support and maintain a Microsoft‑based desktop environment, including installation, configuration, and troubleshooting of computers, printers, and related peripherals.</li><li>Administer and support vendor‑provided application systems used across the organization.</li><li>Perform operating system installation, configuration, updates, and issue resolution.</li><li>Assist with job scheduling, documentation, and routine operational tasks for application software.</li><li>Provide end‑user support, training, and guidance to ensure effective use of technology resources.</li><li>Install and maintain digital display equipment as needed.</li><li>Utilize scripting tools such as PowerShell to automate tasks and improve efficiency.</li><li>Serve as a liaison between internal teams and external vendors to resolve technical issues.</li><li>Maintain accurate records of work activities using established ticketing and change‑management processes.</li><li>Support organizational needs during emergency situations as part of an emergency‑critical role.</li></ul>
2026-04-09T00:00:00Z

Application Support Analyst

Utica, NY
onsite
Temporary
25 - 30 USD / Hourly
We are looking for an Application Support Analyst to join our team in Utica, New York, on a contract basis. In this role, you will provide technical expertise and support for various software applications, ensuring smooth operations and resolving user issues promptly. This position requires a strong understanding of claims and billing application support within the insurance industry. This company is about to go through a claims management system implementation, and this role will be a key driver for that transition and post implementation support. Responsibilities:• Provide technical support for software applications, troubleshooting issues to ensure optimal functionality.• Manage and maintain Claims Management and billings systems, ensuring secure and efficient access to systems.• Collaborate with team members to address application-related concerns and implement solutions.• Document and track support requests to ensure timely resolution and follow-up.• Assist with configuring and maintaining billing software to meet operational needs.• Monitor system performance and identify areas for improvement.• Communicate effectively with stakeholders to understand and address their technical requirements.• Stay updated on emerging technologies to enhance application support processes.
2026-04-15T00:00:00Z

Tech Lead

Torrance, CA
onsite
Temporary
45 - 49 USD / Hourly
We are seeking a Tech Lead for our client in the South Bay. The ideal candidate will have 5-10 years of experience in developing large-scale enterprise applications backend systems and experience in senior technical role such as technical lead team lead or another hands-on leadership roles. The Tech lead in this role will work with Digital Services Development and will deliver exceptional support to develop meaningful digital experience and strengthen customer experience. The Tech Lead will support all digital applications architecture development production support and solutioning.This candidate must have: - Strong experience in Java/J2EE and related open-source frameworks Spring Boot Spring Integration Spring Data JPA Hibernate etc.- Experience with public cloud providers, particularly AWS.- Proficient in Micro Services/backend development event-driven architectures and building enterprise integration solutions with various application servers and messaging systems JBoss/WebSphere Application server Kafka Red Hat AMQ JMS and others- Familiar with containerized app deployments Docker Kubernetes framework or Red Hat OpenShift Server less Architecture.- Experience in database systems RDMS RDS NoSQL DynamoDB etc.- Strong knowledge of object-oriented design patterns- current IT trends modern technology landscape architecture principles and advanced development techniques- Agile practices and development methodology expertise- Familiarity with DevOps practices and tools for continuous integration and deployment.
2026-04-16T00:00:00Z

Customer Support Specialist

Bethesda, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

San Diego, CA
onsite
Temporary
20 - 21 USD / Hourly
About the Organization:Our client is a mission-driven nonprofit dedicated and they are seeking a compassionate and detail-oriented Customer Support Specialist to join their team and help provide exceptional support to their clients, partners, and community members.Role Overview:The Customer Support Specialist will serve as the first point of contact for individuals seeking assistance, information, or resources. This role requires excellent communication skills, empathy, and a commitment to helping others. The ideal candidate will thrive in a fast-paced environment while maintaining professionalism and a client-focused approach.Key Responsibilities:<ul><li>Respond promptly to inquiries via phone, email, and other communication channels.</li><li>Provide accurate information about the organization’s programs, services, and resources.</li><li>Maintain detailed records of interactions and client requests in internal systems.</li><li>Collaborate with internal teams to resolve issues efficiently and ensure a positive client experience.</li><li>Assist with data entry and reporting to support organizational tracking and performance metrics.</li><li>Identify opportunities to improve customer service processes and suggest enhancements.</li></ul>
2026-04-03T00:00:00Z

Customer Support Specialist

Redondo Beach, CA
onsite
20 - 22 USD / Hourly
We are looking for a success-driven and knowledgeable Customer Support Specialist to join our team in Redondo Beach, California. In this role, you will provide exceptional support to customers, focusing on electric bikes and ensuring their satisfaction with our products and services. This is a fantastic opportunity to combine your expertise in e-bikes with a customer-oriented mindset in a fast-paced and innovative environment. Responsibilities: • Respond promptly and professionally to customer inquiries via phone, email, and other communication channels. • Provide expert advice and solutions to customers regarding e-bike functionality, features, and troubleshooting. • Assist customers in resolving connectivity issues and other technical challenges with their e-bikes. • Maintain accurate and detailed records of customer interactions and resolutions in the system. • Collaborate with internal teams to address and resolve customer concerns effectively. • Guide customers through the purchasing process, offering support with product selection and order placement. • Stay up-to-date on the latest e-bike technologies and company offerings to provide accurate information. • Deliver exceptional customer service, ensuring a positive experience at every touchpoint. • Identify opportunities to improve customer satisfaction and suggest process enhancements. • Work efficiently in a dynamic environment, balancing multiple tasks and priorities.
2026-04-17T00:00:00Z

Customer Support Specialist

Johnston, IA
onsite
Temporary
19 - 21 USD / Hourly
Robert Half is seeking a Customer Support Specialist for a leading agriculture organization located onsite in Johnston, Iowa. This role supports customers with delinquent accounts by identifying their needs, providing education and motivation, and helping them successfully resolve past-due balances. If you enjoy problem‑solving and delivering exceptional customer service, this is an excellent opportunity to grow your career. What You’ll Do<ul><li>Support delinquent customers by identifying issues and guiding them toward resolution</li><li>Review account details and payment history</li><li>Update and confirm customer/debtor information</li><li>Maintain compliance with federal and state regulations and company policies</li><li>Assist with resolving misapplied payments</li><li>Escalate complex account issues to supervisors when needed</li></ul>Shift & Schedule<ul><li>1st shift, 40 hours per week</li><li>Overtime available but not required</li><li>Work hours fall between 6:55 AM – 6:05 PM Central Time</li></ul>Additional Details<ul><li>Visa sponsorship is not available—now or in the future</li><li>Assignment approved for 1 year, with potential for extension based on business needs</li></ul>
2026-04-13T00:00:00Z

Customer Support Specialist

Silver Spring, MD
onsite
Temporary
18 - 20 USD / Hourly
We are seeking a Customer Support Specialist to join our team and deliver exceptional service to our clients. This role is critical in shaping the customer experience, resolving inquiries, and supporting business success. Responsibilities:• Respond to customer inquiries via phone, email, or chat in a professional and timely manner.• Troubleshoot and resolve product or service issues effectively.• Document customer interactions and resolutions in CRM software.• Collaborate with internal teams to escalate and resolve complex customer concerns.• Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Rockville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! The Customer Support Specialist is responsible for delivering high-quality service to customers, addressing inquiries, and resolving issues in a timely manner. This position requires excellent communication, problem-solving, and relationship-building skills. This role becomes hybrid after training. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

Customer Support Specialist

Hyattsville, MD
onsite
Temporary
18 - 20 USD / Hourly
Join our team as a Customer Support Specialist and be the friendly voice our clients rely on! As a key member of our customer support team, you’ll deliver exceptional service, resolve inquiries, and help shape the customer experience. This role offers a dynamic environment where your communication skills and problem-solving abilities are valued and rewarded. Responsibilities: • Respond to customer inquiries via phone, email, or chat in a professional and timely manner. • Troubleshoot and resolve product or service issues effectively. • Document customer interactions and resolutions in CRM software. • Collaborate with internal teams to escalate and resolve complex customer concerns. • Identify opportunities for process improvement based on customer feedback.
2026-03-31T00:00:00Z

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