<p>Robert Half is seeking a Contract Data Analyst to join our client's team. As a Data Analyst, you will be responsible for collecting, processing, and analyzing data to provide actionable insights that support business decisions. This contract position offers an exciting opportunity to work with a dynamic team and help drive data-driven strategies for a respected organization.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ol><li><strong>Data Collection and Analysis:</strong> Collect, clean, and analyze data from various sources to identify trends, patterns, and insights that inform business decisions.</li><li><strong>Reporting:</strong> Create and maintain dashboards, reports, and visualizations that communicate findings to stakeholders in a clear and concise manner.</li><li><strong>Data Validation:</strong> Ensure data integrity by conducting regular audits, validation, and quality checks.</li><li><strong>Collaboration:</strong> Work closely with cross-functional teams to understand data requirements and provide insights that support strategic goals.</li><li><strong>Data Modeling:</strong> Develop and maintain data models, forecasts, and simulations to support business planning and operations.</li><li><strong>Trend Analysis:</strong> Monitor key performance indicators (KPIs) and analyze data trends to identify opportunities for improvement.</li><li><strong>Documentation:</strong> Document data processes, methodologies, and findings to ensure transparency and reproducibility of results.</li><li><strong>Ad Hoc Analysis:</strong> Provide ad hoc analysis and reporting support as needed to assist in decision-making processes.</li></ol><p><br></p>
We are looking for a driven and detail-oriented Business Analyst I to join our team in Allentown, Pennsylvania. In this long-term contract position, you will play a pivotal role in bridging the gap between business stakeholders and technical teams while contributing to various IT and AI initiatives. This opportunity is ideal for individuals passionate about technology, agile methodologies, and project management.<br><br>Responsibilities:<br>• Participate in meetings with data scientists, product owners, and stakeholders to ensure alignment on AI and IT projects.<br>• Maintain Azure DevOps boards, ensuring project tickets accurately reflect progress and updates.<br>• Organize and facilitate meetings, including scheduling, preparing agendas, and capturing detailed notes with action items, risks, and blockers.<br>• Develop presentations and documentation tailored for both technical and non-technical audiences.<br>• Translate business needs into actionable requirements and clear documentation.<br>• Collaborate with cross-functional teams to gather and prioritize requirements, support sprint planning, and retrospectives.<br>• Assist in daily stand-ups, sprint planning sessions, and other Agile ceremonies.<br>• Track project timelines and deliverables, proactively identifying and addressing potential risks.<br>• Contribute to team and organizational process improvements to enhance efficiency and outcomes.
We are looking for a Senior QA Testing Analyst to take a leadership role in managing and executing comprehensive testing programs for complex system conversions. This long-term contract position is based in Dublin, Ohio, and involves overseeing the end-to-end testing process for commercial loan servicing systems. The ideal candidate will bring expertise in coordinating large-scale testing efforts and ensuring quality outcomes across multiple stakeholders.<br><br>Responsibilities:<br>• Design and implement a detailed testing strategy for all phases of commercial loan system conversions, including mock conversions, dress rehearsals, and go-live activities.<br>• Define testing objectives, success criteria, and timelines to align with broader project milestones.<br>• Collaborate with cross-functional teams to develop test cases, scenarios, and expected outcomes based on business and technical requirements.<br>• Oversee the execution of test cases during mock conversions, ensuring data accuracy and process integrity.<br>• Identify, track, and resolve defects and issues encountered during testing, ensuring thorough root cause analysis and retesting.<br>• Provide regular updates on testing progress, risks, and outcomes to project leadership through detailed dashboards and reporting tools.<br>• Maintain comprehensive documentation of testing activities, results, and lessons learned to support audit and compliance requirements.<br>• Lead final validation testing efforts, ensuring readiness for go-live and post-implementation stabilization.<br>• Support knowledge transfer activities to ensure smooth transition to business-as-usual operations.
<p><strong>Must be Authorized to work in the USA - no sponsorship accepted.</strong></p><p><br></p><p>We are seeking a highly motivated IT Field Service Specialist to support the deployment, maintenance, and troubleshooting of IT infrastructure across diverse locations. This role is critical to ensuring the successful delivery of IT services including server, network, and security systems, as well as low-voltage cabling. The ideal candidate will thrive in a dynamic environment, working closely with internal teams and external partners to meet project goals.</p><p><br></p><p><strong>***This position requires extensive travel—approximately 60% to 75%—across the United States. Candidates must be comfortable working in remote and challenging environments and be available for after-hours, weekend, and on-call support as needed.***</strong></p><p><br></p><ul><li>Install, configure, and troubleshoot IT systems including servers, network equipment, security devices, and structured cabling.</li><li>Support LAN/WAN infrastructure setup and maintenance.</li><li>Act as the primary technical contact for assigned field projects, coordinating across multiple teams.</li><li>Diagnose and resolve technical issues with a focus on timely and effective solutions.</li><li>Maintain accurate documentation of installations, inventory, and service records.</li><li>Participate in network monitoring and escalation rotations.</li><li>Travel to various sites to perform IT-related maintenance and installations.</li></ul><p><br></p>
We are looking for a skilled Data Reporting Analyst to join our team on a contract basis in Jacksonville, Florida. In this role, you will focus on organizing, analyzing, and transforming large datasets to provide meaningful insights. The ideal candidate should possess strong technical expertise and be able to efficiently manipulate raw data using advanced Excel techniques.<br><br>Responsibilities:<br>• Analyze and organize raw data into structured formats for reporting purposes.<br>• Perform advanced Excel functions such as VLOOKUP, XLOOKUP, COUNTIF, and pivot tables to extract and evaluate data.<br>• Adjust journal entries based on data insights and provide recommendations for write-offs when necessary.<br>• Filter and refine large datasets to ensure accuracy and relevance.<br>• Create detailed reports and summaries using organized data.<br>• Collaborate with stakeholders to define data parameters and reporting requirements.<br>• Identify trends and patterns within datasets to support decision-making.<br>• Ensure data integrity and troubleshoot discrepancies in large data sets.<br>• Maintain and update datasets to reflect current information.
<p>We are looking for an experienced IT Business Analyst to join our team in the Tampa, FL office location a, on a Contract-to-Permanent basis. In this role, you will collaborate with stakeholders to deliver effective business solutions, focusing on claims systems and processes. Your work will involve gathering requirements, analyzing systems, configuring changes, and ensuring seamless integration across departments.</p><p><br></p><p>Responsibilities:</p><p>• Gather and document detailed business requirements to support claims administration systems.</p><p>• Create and maintain comprehensive documentation on system functionality and processes.</p><p>• Collaborate with Quality Analysts to develop and execute test cases, ensuring system changes align with business needs.</p><p>• Conduct systems analysis and testing to identify and resolve application issues.</p><p>• Coordinate and communicate system changes, including demos, with internal departments and external stakeholders.</p><p>• Perform UI-based configuration changes to enhance system functionality and usability.</p><p>• Build strong relationships with Claims management and other key stakeholders to align project goals.</p><p>• Partner with development teams to ensure seamless integration and proper implementation of system updates.</p><p>• Provide detailed answers to technical and functional questions from team members during project execution.</p>
We are looking for a skilled Compensation Analyst to join our team in Arlington, Virginia. This is a long-term contract position within the higher education industry, offering an opportunity to apply your expertise in compensation analysis and benchmarking. The ideal candidate will play a vital role in ensuring accurate data management and supporting compensation strategies.<br><br>Responsibilities:<br>• Oversee the migration of compensation benchmarking data to the new PayFactors system, ensuring accuracy and completeness.<br>• Validate and analyze compensation data for diverse and unique positions within the organization.<br>• Collaborate with People Operations to maintain data integrity and streamline processes during transitions.<br>• Utilize advanced Excel skills to perform calculations, data validations, and formula-based analysis.<br>• Support ongoing benchmarking efforts by analyzing market trends and aligning compensation strategies.<br>• Identify and address discrepancies in data and provide solutions for effective data management.<br>• Develop reports and dashboards to present compensation insights to stakeholders.<br>• Ensure compliance with organizational policies and external regulations during data handling and analysis.<br>• Provide expertise and technical guidance on PayFactors functionality to optimize its use.<br>• Contribute to process improvement initiatives related to compensation data management.
We are looking for a skilled and adaptable MSP IT Specialist to join our team in East Greenwich, Rhode Island. In this role, you will provide critical technical support to clients, ensuring the smooth operation of IT systems and infrastructure. If you thrive in a fast-paced environment and enjoy solving complex challenges, this position offers an excellent opportunity to contribute to impactful projects while delivering exceptional customer service.<br><br>Responsibilities:<br>• Deliver Level 2 technical support to clients, addressing issues across servers, networks, firewalls, and cybersecurity systems.<br>• Configure, deploy, and maintain Fortinet firewalls and other essential networking equipment.<br>• Troubleshoot and resolve technical problems related to Windows Server environments and networking protocols, including VLANs, routing, and switching.<br>• Collaborate with team members to ensure timely and accurate resolution of client IT concerns.<br>• Participate in client-facing projects such as system migrations, upgrades, and new implementations.<br>• Provide both remote and onsite support to end users, ensuring seamless IT operations.<br>• Travel occasionally to client sites within approximately an hour of the office, with travel expenses covered.<br>• Maintain cybersecurity best practices to safeguard client systems and data.<br>• Build and sustain strong client relationships through attentive and responsive service.
<p><strong>Job Title: Business Analyst</strong></p><p><strong>Position Summary:</strong></p><p>We are seeking an experienced<strong> Business Analyst</strong> to join our full lifecycle Agile development team. This role is critical in bridging the gap between strategic business needs and technical solutions. The ideal candidate will work closely with subject matter experts (SMEs), stakeholders, and cross-functional teams to translate operational goals into actionable requirements and guide solution design processes that align with organizational objectives.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with SMEs and stakeholders to conduct thorough user needs assessments and document findings in accordance with departmental standards.</li><li>Translate strategic and operational business needs into clear, actionable requirements for Agile development teams.</li><li>Build and maintain strong working relationships with business office staff through collaboration and teamwork.</li><li>Partner with stakeholders to:</li><li>Assess feasibility of proposed initiatives.</li><li>Conduct impact analyses.</li><li>Prioritize demands based on business value, strategic alignment, and resource constraints.</li><li>Lead high-level requirements gathering sessions with customers and stakeholders.</li><li>Prepare and maintain project documentation including:</li><li>Cost estimates</li><li>Business cases</li><li>Use cases</li><li>Test cases</li><li>Functional and non-functional specifications</li><li>Conduct comprehensive business needs assessments to inform solution design.</li><li>Participate in the analysis of business and technology demands from ideation through project approval.</li><li>Develop documentation to support funding decisions and ensure alignment across technical and customer-facing teams.</li></ul><p><br></p>
We are looking for an experienced Security Analyst III to join our team in a long-term contract capacity. This role offers the opportunity to work remotely while contributing to the implementation and maintenance of robust cybersecurity measures within HR and Finance platforms. Based in Allentown, Pennsylvania, this position focuses on safeguarding systems, ensuring compliance, and enhancing overall security operations.<br><br>Responsibilities:<br>• Design, implement, and maintain security roles and authorizations within SAP systems, including SU24 and SU01.<br>• Evaluate and mitigate segregation of duties (SoD) risks using SAP Access Control modules.<br>• Secure custom transactions, RFCs, BAPIs, and other SAP developments to protect sensitive data.<br>• Collaborate with business process owners to align role designs with least privilege principles.<br>• Monitor security logs and conduct forensic investigations to address potential threats.<br>• Support the security configuration of Fiori and S/4HANA applications, including OData and catalog roles.<br>• Integrate SAP systems with identity management platforms such as EntraID, Okta, or Ping.<br>• Drive continuous improvements in security posture through proactive monitoring and remediation.<br>• Develop and enhance security configurations, procedures, and standards to ensure compliance.<br>• Stay updated on emerging security trends, vulnerabilities, and best practices to optimize system protection.
<p>We are looking for an experienced Integration Manager to join our remote team. This is a long-term contract position that offers the opportunity to work on diverse projects, utilizing your expertise in systems analysis and integration. The ideal candidate will contribute to the efficient management of complex systems and ensure seamless collaboration across platforms.</p><p><br></p><p>Responsibilities:</p><p>• Analyze and interpret business requirements to develop effective technical solutions.</p><p>• Oversee the integration and optimization of Active Directory systems.</p><p>• Collaborate with stakeholders to create and maintain Business Requirement Documents.</p><p>• Manage and support database systems, including Microsoft SQL Server.</p><p>• Conduct system analysis to identify opportunities for improvement and resolve technical issues.</p><p>• Ensure compatibility and functionality across integrated systems, including IBM technologies.</p><p>• Provide technical guidance and support to team members during system implementation.</p><p>• Develop and maintain documentation for all integration processes and workflows.</p><p>• Monitor system performance and implement strategies for continuous improvement.</p><p>• Coordinate with cross-functional teams to align technology solutions with business goals.</p>
<p>The Business Analyst will work closely with business units, stakeholders, and technology teams to identify requirements, analyze processes, and develop solutions that align with company goals. You will be instrumental in gathering insights, preparing documentation, and ensuring seamless communication between all parties involved.</p><p> </p><p><strong>Key Responsibilities:</strong></p><ul><li>Collaborate with stakeholders to gather, analyze, and document business requirements.</li><li>Conduct gap analysis to identify areas for process improvement or system enhancement.</li><li>Create clear and concise project documentation, including business requirements documents (BRDs), functional specifications, and user stories.</li><li>Work with cross-functional teams to design and implement solutions that meet business needs.</li><li>Develop process flows, data models, and workflow diagrams to support understanding and development.</li><li>Conduct feasibility studies and prepare cost-benefit analyses for proposed solutions.</li><li>Assist in the testing and validation of systems, ensuring they meet the agreed-upon requirements.</li><li>Provide ongoing support and training to end-users and stakeholders on implemented systems.</li><li>Monitor project progress and provide regular updates to stakeholders.</li><li>Stay updated on industry trends and emerging technologies to recommend innovative solutions.</li></ul><p><br></p>
We are offering an exciting opportunity in the industry for a Software Implementation Analyst located in INDIANAPOLIS, Indiana. In this role, you will be expected to configure and test solutions, manage solution delivery projects, and assist clients in deriving value from their purchased products.<br><br>Responsibilities:<br>• Configure and test solutions to ensure they meet client requirements<br>• Act as a project manager for solution delivery, overseeing the project from inception to completion<br>• Assist clients in deriving maximum value from their purchased products by offering training and guidance on new and existing features<br>• Identify opportunities for account growth and upsell services by showcasing the value we provide<br>• Engage in comprehensive account management activities, ensuring the ongoing satisfaction and success of clients<br>• Communicate solutions to clients clearly through various communication channels<br>• Collaborate with product and engineering teams to troubleshoot and resolve implementation issues<br>• Continuously expand product knowledge and stay updated on emerging technologies<br>• Develop project scopes by gathering technical requirements and understanding timelines and deliverables<br>• Serve as the main point of contact for clients during the implementation phase and drive the project to successful completion.
<p>We are offering an employment opportunity for a Systems Analyst, located in Jacksonville, Florida. As a Systems Analyst, you will play a crucial role in gathering information from various sources, analyzing this data to make informed decisions. You will also be responsible for maintaining and troubleshooting our PeopleSoft application, collaborating closely with our team and business function users. </p><p><br></p><p>Responsibilities</p><p>• Gather and analyze information from multiple sources to aid decision-making processes</p><p>• Utilize standard IS methodologies in designing solutions for business needs within a defined scope</p><p>• Provide production support for PeopleSoft customers, involving maintenance and development of application modules and interfaces</p><p>• Enhance, fix, and customize our PeopleSoft application using PeopleTools and other development tools</p><p>• Work directly with end users to understand requirements, designing technical solutions that align with business needs and application architecture</p><p>• Collaborate closely with management or senior analysts to ensure alignment with departmental practices</p><p>• Maintain strong written and oral communication skills and utilize them in working with business functional users to comprehend business requirements for system development and modifications</p><p>• Perform report development for end users</p><p>• Maintain a focus on performance tuning and integration tools, utilization of application engine, SQR, component interface, application design and PeopleCode tools.</p>
<p>GROWING FINANCIAL COMPANY INDUSTY & STABLE COMPANY </p><p>MORTGAGE LOS SYSTEMS ADMINISTRATOR / ENCOMPASS SYSTEMS ANALYST</p><p>LOCATION: DES MOINES, IOWA * ONSITE IN OFFICE </p><p>IMMEDIATE HIRE ! ONSITE IN DES MOINES WITH FLEXIBILITY! LOOKING FOR EXPERIENCE WITH THE LOS LOAN ORIGINATION SYSTEM WITH ENCOMPASS OR EMPOWER, OR CAYLX, </p><p><br></p><p>ENCOMPASS SYSTEM LOS LOAN ORIGINATION SYSTEMS ANALYST / CONFIGURATION ANALYST </p><p><br></p><p>Mortgage Systems Administrator to Sys Admin, manage, configure, support & enhance key platforms like ICE Encompass, ICE Black Knight, SimpleNexus, OR any LOS.</p><p>This is An awesome culture. Happy Hour Fridays and you will love the people you work with!</p><p><br></p><p>***Please contact me directly, Carrie Danger, SVP Permanent Placement Team; 515-259-6876 - Email me your resume for immediate consideration***</p><p><br></p><p>WHAT YOU WILL DO: </p><p><br></p><p>· Design, configure, test, & enhance system enhancements, business rules, workflows, and forms</p><p>· Collaborate with cross-functional teams on anything new and ongoing system improvements</p><p>· Troubleshoot and resolve system issues, manage user access, and support end users</p><p>· Lead QA efforts and support UAT for system updates and vendor changes</p><p>· Create documentation, user guides, & policies</p><p>· Analyze trends & generate reports</p><p>WHAT YOU WILL NEED: </p><p>· 3–5 years of experience in mortgage system administration, configuration, or development</p><p>· Mortgage LOS Loan Origination Systems Analyst / Systems Administration/ Configuration analyst experience ·</p><p> Strong experience with ICE Encompass and/or ICE Black Knight highly preferred</p><p>· Technical Systems admin experience with Configuration & Integration experience</p><p>This is a PERMANENT / DIRECT HIRE POSITION MORTGAGE LOS SYSTEMS ADMINISTRATOR / ENCOMPASS SYSTEMS ANALYST with a base salary range of up to $100k PLUS outstanding benefits , + Bonus and Profit Sharing Bonus. Confidentially inquire for more details! Please contact me directly, Carrie Danger, SVP Permanent Placement Team, Iowa Region at my Direct Office # (515) 259-6087 or Cell: 515-991-0863, and Carrie Danger ** Email me your resume for immediate consideration to Carrie Danger * Email address is on my LinkedIN Profile.</p>
<p>Job Description</p><p>Client is seeking a versatile Cybersecurity Engineer / Analyst to join our Infrastructure, Operations and Security team. This hybrid role combines hands-on engineering with analytical responsibilities to protect our fully Azure-hosted environment. The ideal candidate will work closely with our DevOps, Cloud Engineering, and Managed SOC teams to design, implement, and monitor security controls, while also analyzing threat intelligence and incident data to continuously improve our security posture.</p><p><br></p><p>Essential Duties and Responsibilities:</p><p><br></p><p>Cloud Security & Engineering</p><p>• Monitor and support security controls across SaaS, PaaS, and IaaS environments.</p><p>• Assess and implement controls for identity, encryption, data protection, and threat detection.</p><p>• Review Azure configurations to ensure alignment with security and compliance requirements.</p><p>• Validate security posture of SaaS applications (CRM, HR, identity, messaging, etc.).</p><p>• Support secure design and deployment of .NET and Angular applications on Azure App Services.</p><p>Threat Detection & Incident Response</p><p>• Monitor and analyze security events and incidents using Microsoft Sentinel and Defender.</p><p>• Investigate security incidents, correlate logs across systems, and perform root cause analysis.</p><p>• Review vulnerability assessments, penetration testing reports, and audit findings.</p><p>• Identify and mitigate risks, vulnerabilities, and compliance gaps.</p><p>Networking & Zero Trust</p><p>• Design and maintain secure Azure network architectures (NSGs, Azure Firewall, Private Endpoints).</p><p>• Analyze network traffic and enforce segmentation and least privilege access.</p><p>• Manage Zscaler policies and integrations for secure internet access and zero trust enforcement.</p><p>• Support VPN, hybrid connectivity, and ExpressRoute configurations.</p><p>Collaboration & Governance</p><p>• Work with cross-functional teams to embed security into DevOps pipelines and cloud operations.</p><p>• Ensure security practices minimize attack surface and align with business objectives.</p><p>• Assist in developing and maintaining cloud security processes, procedures, and playbooks.</p><p>• Stay current with emerging threats, vulnerabilities, and regulatory requirements.</p><p><br></p><p><br></p>
We are looking for a detail-oriented Accounts Payable Analyst to join our team in Coppell, Texas. In this role, you will play a pivotal part in managing payment processes, ensuring compliance, and maintaining accurate records for vendor transactions and expenses. You will collaborate with cross-functional teams and vendors to resolve discrepancies while contributing to improving accounts payable workflows.<br><br>Responsibilities:<br>• Process invoices, expenses, vendor payments, and other disbursements while ensuring accuracy in data movement and workflows.<br>• Reconcile payment records with bank statements and clearing accounts related to payment cards and travel expenses.<br>• Maintain organized and accurate records of disbursements, addressing discrepancies promptly to ensure timely processing.<br>• Prepare detailed reports on disbursement activities, analyze trends, and recommend process improvements.<br>• Manage the unclaimed property process, including reporting and remitting funds in compliance with state regulations.<br>• Ensure compliance with company policies, accounting principles, and internal controls related to disbursement processes.<br>• Collaborate with departments such as Supply Chain, Legal, Treasury, and Restaurant Operations to resolve transaction discrepancies and manage approvals.<br>• Communicate effectively with vendors, clients, and stakeholders to address payment issues and inquiries.<br>• Participate in system updates or upgrades related to accounts payable processes, validating functionality and identifying opportunities for improvement.<br>• Support initiatives to increase electronic funds transfer adoption and streamline procurement card payment processes.
We are looking for a skilled Data Warehouse Analyst to join our team in Hillside, New Jersey. In this role, you will transform logistics challenges into actionable insights through advanced data analysis and reporting. By collaborating with cross-functional teams, you will play a pivotal role in enhancing operational efficiency and driving key business decisions.<br><br>Responsibilities:<br>• Collaborate with Operations, Transportation, and Finance teams to establish and refine KPIs that drive logistics and fulfillment performance.<br>• Develop and optimize labor planning and forecasting models for warehouse and delivery operations, partnering closely with recruitment teams.<br>• Analyze distribution and fulfillment data to uncover performance trends and identify cost-saving opportunities.<br>• Design and maintain dashboards and reports to provide real-time insights into logistics metrics, including delivery times, warehouse productivity, and route optimization.<br>• Automate reporting processes to improve accuracy and timeliness of operational data.<br>• Continuously enhance data integrity and streamline workflows to optimize logistics operations.<br>• Work on data modeling and warehousing projects to support scalable analytics and reporting solutions.<br>• Partner with stakeholders to deliver clear and actionable insights to improve decision-making processes.<br>• Investigate and implement tools and techniques to improve overall business intelligence capabilities.
We are looking for a skilled SAP Business Analyst to join our team in Strongsville, Ohio. In this Contract to permanent role, you will play a key part in optimizing and supporting SAP-related processes within a manufacturing environment. The ideal candidate will have a strong background in SAP modules, global trade compliance, and business process improvement.<br><br>Responsibilities:<br>• Configure and implement SAP modules, including OTC, Logistics, and Global Trade Services, to meet business needs.<br>• Oversee compliance, customs, and risk management processes within the SAP Global Trade Services module.<br>• Ensure adherence to global trade regulations by managing import/export documentation and compliance requirements.<br>• Analyze current business processes and identify opportunities for improvement using SAP solutions.<br>• Lead the design, testing, and training efforts for SAP system changes and enhancements.<br>• Collaborate with cross-functional teams to deliver effective, compliant global SAP solutions.<br>• Troubleshoot and resolve SAP-related issues within established timelines and priorities.<br>• Drive continuous process optimization and transformation across global operations.
We are looking for a skilled Business Analyst to join our team in Riviera Beach, Florida. This is a long-term contract position within the transport industry, offering an exciting opportunity to bridge technical and functional teams. The role requires expertise in gathering requirements, documenting processes, and supporting system implementations for marine insurance and cargo workflows.<br><br>Responsibilities:<br>• Collaborate closely with business stakeholders and technical teams to ensure smooth communication and understanding of requirements.<br>• Conduct thorough requirements gathering sessions with functional users and translate findings into detailed documentation for development purposes.<br>• Develop and maintain documentation of current and future business processes, including user procedures.<br>• Provide training and ongoing support to end users throughout the lifecycle of system implementation projects.<br>• Assist in the implementation of the Seven Seas information system, focusing on cargo and marine insurance workflows.<br>• Support financial system integrations, including Oracle PeopleSoft applications, as needed.<br>• Act as the primary liaison between functional business teams and technical developers to facilitate project success.<br>• Participate in change request management and continuous improvement initiatives to enhance business operations.<br>• Perform gap analysis to identify areas for process optimization and system enhancements.
<p>Robert Half is currently partnering with a leading Boston Managed Service Provider (MSP) that caters to top-tier financial services firms and law firms, providing white-glove IT services. To further bolster their exceptional service delivery, the firm seeks an experienced Service Desk Engineer. In this position, you will be responsible for providing Tier III level remote and desk-side "white glove" support, ensuring effective resolution of backend system tickets and successful performance of infrastructure and server maintenance. You will liaise with clients, improving their technical systems and ensuring their complete satisfaction. Candidates need experience working at an MSP with a proven track record of responding to a high-volume of tickets.</p><p>Responsibilities:</p><ol><li>Respond to and resolve backend system tickets including but not limited to physical disk status, event log errors, virtual disk space, DHCP/DNS management.</li><li>Perform infrastructure/server maintenance tasks including firewall firmware updates, switch updates, Dell Lifecycle, ESXi upgrades, and server patching.</li><li>Provide seamless support for Microsoft 365, Windows Server, Virtualization/ESXi, Backup systems, Antivirus/MDR Systems, Multi-Factor Authentication, E-mail Security Services, and PSAs such as Autotask or Connectwise.</li><li>Familiarize with Azure AD, Zerto/Veeam/Disaster Recovery, small business integrations, M365 Backup Systems, Microsoft MFA, DUO, Mimecast, SOPHOS, Threatlocker, and Datto RMM/LogMeIn.</li><li>Use relevant programming languages for automation scripting tasks, manage VoIP systems, and gain experience with industry-specific applications in law, architecture, and finance.</li></ol><p><br></p>
<p><strong>Senior Business Analyst</strong></p><p> <strong>Location:</strong> Madison, WI (Hybrid/Onsite)</p><p>Our client in Madison, WI is seeking a <strong>Senior Business Analyst</strong> to join their team. This role will focus on projects related to actuarial insurance pricing, rating tools, and policy administration. The ideal candidate will have a strong blend of business and technical expertise, excellent communication skills, and deep familiarity with the insurance industry.</p><p><strong>Responsibilities:</strong></p><ul><li>Partner with business and IT stakeholders to gather, analyze, and document requirements for actuarial insurance pricing and rating tool projects.</li><li>Collaborate closely with business leadership in the insurance industry to define project goals and deliverables.</li><li>Develop business and functional requirements, process flows, and user stories.</li><li>Ensure alignment between business objectives and technical solutions.</li><li>Participate in Agile ceremonies and contribute to continuous improvement within the team.</li><li>Support testing, validation, and implementation of system enhancements.</li></ul><p><br></p>
We are looking for a skilled AV Technician to join our team on a long-term contract basis in Allentown, Pennsylvania. The ideal candidate will bring expertise in audio and video system installation, configuration, and maintenance to support the needs of a dynamic environment. This position requires hands-on technical proficiency, attention to detail, and the ability to deliver exceptional customer service.<br><br>Responsibilities:<br>• Install and troubleshoot conference room audio/video setups, including web conferencing platforms such as Zoom, Microsoft Teams, and Google Meet.<br>• Fabricate equipment racks, manage cable pulling and dressing, and perform cable terminations.<br>• Provide responsive and detail-oriented customer service during installations and maintenance tasks.<br>• Collaborate with the IT Network Team to ensure seamless integration of audio/video systems.<br>• Maintain and repair District Public Address Systems in line with established hardware and software standards.<br>• Keep accurate records of inventory and system drawings for all audio, video, and cabling equipment.<br>• Ensure proper operation, configuration, and maintenance of analog and digital audio/video systems.<br>• Test and maintain audio/video cabling, including copper and fiber optic cables, using appropriate tools.<br>• Operate power tools such as drills, saws, and rotary hammers safely and effectively.<br>• Perform additional tasks and responsibilities as assigned by the organization.
We are looking for a meticulous Credentialing Analyst to join our team in Provo, Utah. This long-term contract position offers an excellent opportunity to combine financial expertise with exceptional customer service skills to drive organizational success. As a key member of the finance team, you will play an integral role in ensuring the accuracy of billing, forecasting, and stakeholder satisfaction.<br><br>Responsibilities:<br>• Collaborate with internal teams to improve processes and ensure operational efficiency.<br>• Communicate complex financial policies and technical details clearly to non-experts.<br>• Contribute to the accuracy of company billings and financial forecasting.<br>• Manage stakeholder requests promptly while adhering to service level agreements and monthly accounting deadlines.<br>• Partner with finance, sales, and customer success teams to solve challenges using industry best practices.<br>• Maintain a customer-focused approach to ensure thoughtful and respectful interactions.<br>• Apply strategic thinking to understand the impact of your role on cross-functional teams.<br>• Support a positive and inclusive team environment through teamwork and collaboration.
<p><strong>Overview:</strong></p><p>Robert Half is building a candidate pipeline for IT Deployment Technicians to support upcoming large-scale hardware refreshes and rollout projects.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Perform imaging, deployment, and configuration of desktops and laptops</li><li>Support hardware inventory tracking and asset management</li><li>Assist users during cutovers and post-deployment troubleshooting</li><li>Maintain accurate records of equipment and serial numbers</li></ul>
