<p>We are looking for a dedicated Customer Service Specialist to join our client's team in Columbus, Ohio. This long-term contract role is ideal for someone passionate about delivering exceptional service while fostering positive customer relationships. The position offers the opportunity to contribute to a dynamic environment, meeting performance goals and resolving customer concerns effectively.</p><p><br></p><p>Responsibilities:</p><p>• Build and maintain strong relationships with over 100 customers daily by providing excellent service.</p><p>• Collaborate with team members to achieve and exceed targets, including call handling time, availability, customer satisfaction, sales, and quality goals.</p><p>• Address and resolve customer complaints and disputes promptly and effectively.</p><p>• Stay informed on company products, services, technologies, and procedures to assist customers efficiently.</p><p>• Adapt to varying shift schedules, including day, afternoon, evening, and weekend shifts, based on business needs.</p><p>• Utilize computer systems, reference materials, and multiple screens to resolve complex customer inquiries.</p><p>• Demonstrate clear and precise communication skills, ensuring proper grammar and pronunciation.</p><p>• Maintain a composed and attentive demeanor while handling customer interactions using headsets and sitting for extended periods.</p><p>• Leverage Microsoft Office applications and internet resources to support customer service activities.</p>
<p>We are looking for a dedicated Customer Service Specialist to join our team in Bellevue, Washington. In this role, you will provide support to clients by addressing their banking needs, resolving inquiries, and ensuring a seamless customer experience. If you excel in communication and have a strong understanding of banking services, this position offers an excellent opportunity to grow within the industry.</p><p><br></p><p>Responsibilities:</p><p>• Assist clients in setting up new accounts and processing banking requests, including address changes and card activations.</p><p>• Respond to customer inquiries, conduct research, and resolve issues promptly either personally or by connecting clients with appropriate bank resources.</p><p>• Act as a liaison between customers and other departments within the bank to ensure timely resolution of concerns.</p><p>• Provide backup support as a teller when needed to maintain smooth branch operations.</p><p>• Perform additional tasks or special projects as assigned to support overall banking functions.</p><p><br></p><p>The pay range for this position is $28.00/hr to $33.00/hr.</p><p><br></p><p>Benefits:</p><p>M/D/V</p><p>Life and AD& D Insurance</p><p>401k with match</p><p>3 weeks PTO</p><p>11 paid holidays</p>
<p>Are you passionate about delivering outstanding customer experiences? Do you thrive in a fast-paced environment where you can make a meaningful impact every day? Our client a leader in the manufacturing industry, is seeking a Customer Service Specialist to join their team! Bring your excellent communication and problem-solving skills to this vital role, where you’ll be the primary point of contact for our customers, ensuring their satisfaction and strengthening lasting relationships.</p><p><br></p><p>Key Responsibilities:</p><ul><li>Answer customer inquiries via phone, email, and other channels, providing prompt and accurate information about products, services, and order statuses.</li><li>Process customer orders, returns, and exchanges, ensuring timely and efficient resolution.</li><li>Collaborate with internal teams—such as production, shipping, and sales—to address customer needs and resolve any issues.</li><li>Maintain detailed and accurate customer records, including communication history and order details.</li><li>Proactively identify customer pain points and provide feedback to management to enhance processes and customer satisfaction.</li><li>Handle escalated customer concerns professionally, ensuring resolutions align with company policies.</li></ul>
<p>Emerging services company seeks a Customer Support Specialist with client facing experience. As the Customer Support Specialist, you will respond to client inquiries, building strong client relationships, provide help desk support, implement process improvement, and manage the communication channels between internal departments. The ideal candidate for this role should have an intense passion for client satisfaction, advanced multi-tasking capabilities, superb customer service skills and a strong drive for problem-solving.</p><p><br></p><p>What you get to do everyday</p><p>· Fulfill customer inquiries</p><p>· Account Management</p><p>· Troubleshoot software/hardware issues</p><p>· Build strong customer relationships</p><p>· Review and analyze customer feedback</p><p>· Execute remote desktop sessions for troubleshooting</p><p>· Maintain customer accounts</p><p>· Document hardware issues</p><p>· Troubleshoot data performance inquiries</p><p>· Complete the RMA process </p>
<p>We are looking for an experienced Customer Service Representative to join our team in Metairie, Louisiana. This is a short-term contract to permanent position, offering an excellent opportunity to grow within a dynamic and supportive environment. The ideal candidate will excel at managing high volumes of customer interactions while maintaining a detail-oriented approach and empathy.</p><p><br></p><p>Responsibilities:</p><p>• Handle a high volume of inbound calls, averaging over 100 calls per day, with efficiency and a detail-oriented approach.</p><p>• Upload and organize documents into customer files, completing 20+ uploads daily with accuracy.</p><p>• Provide empathetic and effective support to customers, including managing irate callers with patience and care.</p><p>• Collaborate effectively with team members to ensure seamless service delivery.</p><p>• Utilize office productivity tools, including Word, to complete administrative tasks and support customer interactions.</p><p>• Operate and manage a multi-line phone system for effective call routing and handling.</p><p>• Demonstrate the ability to multitask, balancing priorities in a fast-paced work environment.</p><p>• Uphold a pleasant and detail-oriented demeanor in all customer and team interactions.</p><p>• Contribute to maintaining a positive and supportive team atmosphere.</p>
We are looking for a dedicated Customer Service Specialist to join our team in Syracuse, New York. This is a Contract-to-Permanent opportunity, ideal for professionals passionate about providing exceptional support and ensuring customer satisfaction. The role involves handling customer inquiries, managing requests efficiently, and maintaining accurate documentation.<br><br>Responsibilities:<br>• Respond promptly to inbound calls, addressing customer inquiries and resolving issues effectively.<br>• Process orders accurately and ensure all customer requests are entered into the system properly.<br>• Maintain detailed and organized records of all customer interactions and transactions.<br>• Identify potential issues and provide timely solutions to enhance customer experience.<br>• Conduct research using computer systems to resolve customer concerns and deliver accurate information.<br>• Navigate multiple monitors and resolutions seamlessly while managing customer interactions.<br>• Communicate professionally and empathetically with customers to build trust and rapport.<br>• Handle both inbound and outbound calls as necessary to meet customer needs.<br>• Collaborate with team members to ensure consistent and high-quality service delivery.
<p>We are looking for a dedicated Customer Service Representative to join our team in Plymouth, Minnesota, as a Dispatcher. This long-term contract position requires someone who thrives in a fast-paced environment and excels at managing multiple priorities. The role involves coordinating service requests, supporting technicians, and ensuring seamless communication with customers.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming calls, including service inquiries, crisis situations, follow-ups, and informational requests.</p><p>• Create and manage dispatch tickets for service calls, ensuring accuracy and timeliness.</p><p>• Assign service technicians to calls and conduct post-service debriefs to gather feedback.</p><p>• Update technician schedules and availability within company systems.</p><p>• Oversee the dispatch board and maintain an organized service schedule.</p><p>• Analyze workload forecasts to optimize resource allocation and scheduling.</p><p>• Provide technicians with essential information and ongoing support during service calls.</p><p>• Monitor and update service tickets, ensuring all details are accurate and current.</p>
<p>We are looking for a meticulous Customer Service Representative to join our team located in a Fairfax, Virginia. As a Customer Service Representative, you will be primarily tasked with maintaining customer accounts, resolving customer queries, and processing customer applications. This role is an excellent opportunity if you are looking to get your foot on the door of a great company.</p><p>Responsibilities:</p><p>• Efficiently address and resolve customer inquiries</p><p>• Conduct regular monitoring and maintenance of customer accounts</p><p>• Handle mailings.</p><p>• Ensure customer records are accurate and up to date</p><p>• Uphold high standards of customer service at all times</p><p>• Utilize Microsoft Word, Excel, and Outlook for various tasks.</p><p>• Handle both inbound and outbound customer calls.</p><p>• Document all customer interactions and communications. </p><p>• Perform data entry tasks related to customer service.</p><p><br></p><p><br></p>
<p>We are seeking a Customer Service Representative for our location in Fairfax, Virginia. Looking for a customer service representative to work in a fast paced environment. </p><p>• Efficiently handle customer inquiries and resolve issues.</p><p>• Handling phone calls and emails -incoming calls, email requests, chat, and in-person</p><p>• Update and maintain accurate customer credit records.</p><p>• Monitor customer accounts and take appropriate actions.</p><p>• Send reminders to customers about delinquent payments via email, voicemail, and mail.</p><p>• Perform data entry tasks to update customer accounts.</p><p>• Collaborate with the mortgage division, applying prior collections or banking experience as needed.</p><p>• Handle multiple phone calls in a fast-paced environment while maintaining attention to detail.</p><p>• Utilize Office suite effectively and demonstrate a willingness to learn new processes and systems.</p>
<p>We are currently searching for a Contact Center Representative for our clients' Contact Center. This will be a fully onsite role based in North Shore, Pittsburgh for a contract-to-hire opportunity. The starting salary for this position ranges from $17.00 to $22.00. This position offers free parking and near bus line. This position is responsible for handling a high volume of inbound and or outbound calls. Identify our customer’s needs, provide product/service information, and to resolve any questions and or concerns they may have. The candidate should be familiar with various banking concepts, products, services, and have the ability to perform various customer service tasks. The candidate should have an outgoing, upbeat, and friendly demeanor. A positive work ethic and must work well in a team environment.</p><p><br></p><p>Must be flexible to work the following hours. shifts will change and must be able to work late nights and weekends!</p><p>Schedule/Hours</p><p>• Monday thru Friday 7:45AM-9PM</p><p>• Saturdays and Sundays 7:45AM -5PM</p><p>• FT – 5 days a week, 40 hours a week with varying shifts (7:45AM-5, 9AM-6, 10AM-7, 12PM-9) + rotating weekend shifts.</p><p>• 90 Day Training Period in which your schedule will be Monday – Friday 7:45AM-5PM (Full Time only)</p><p><br></p><p>Primary Responsibilities:</p><p>Respond to a high volume of incoming telephone calls related to a variety of customer service requests and general banking inquiries. Quickly identify the customer’s needs, determine the best solution or provide an alternative recommendation, and communicate the proper resolution to the customer. The ideal candidate understands and strives to meet or exceed the Contact Center’s Key Performance Metrics on a daily, weekly and monthly basis. Promotes bank products and services by properly identifying the customer’s needs and providing appropriate offerings.</p><p>Performs various tasks to include refund requests, dispute handling, payoff quotes, address complaints, update account changes, process stop payments, submit credit card limit increase inquiries.</p><p>Provide basic trouble shooting support for online banking products and services such as password resets, mobile banking, and bill payments.</p><p>Support branch operations and act as a liaison between the branch and customer through engagement and ownership of the service request. Act as the “voice of the customer” by submitting feedback.</p><p>Builds sustainable relationships by displaying a friendly demeanor, superior customer service, empathy and the desire to help, while providing exceptional customer service. Performs other related duties and projects as assigned by management. Ability to work some holidays and weekends.</p><p><br></p><p>Minimum Level of Education Required to Perform the Primary Responsibilities of this Position:</p><p>High School Diploma or GED</p><p>College a plus</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to join our team in Oshkosh, Wisconsin. This is a long-term contract to hire position offers an excellent opportunity to enhance your customer service skills in a dynamic retail environment. The role involves providing exceptional service to customers while handling various operational tasks.</p><p><br></p><p>Responsibilities:</p><p>• Engage directly with customers to address inquiries and provide solutions in a detail-oriented and friendly manner.</p><p>• Process invoices accurately and efficiently to ensure smooth transaction handling.</p><p>• Manage the cash drawer, including balancing and reconciling funds at the end of shifts.</p><p>• Perform order entry tasks with attention to detail and accuracy.</p><p>• Handle inbound and outbound calls to assist customers with their needs.</p><p>• Collaborate with team members to maintain a positive and productive work environment.</p><p>• Ensure compliance with company policies and procedures during all customer interactions.</p><p><br></p>
<p>We are looking for a dedicated Customer Service Representative to provide exceptional support in a fast-paced office environment. This is a Contract to position located onsite in Green Bay, Wisconsin. The ideal candidate will excel in customer-focused interactions, maintain strong organizational skills, and demonstrate patience in handling diverse tasks.</p><p><br></p><p>Responsibilities:</p><p>• Perform general clerical tasks, including document scanning and organization.</p><p>• Act as the first point of contact for customer inquiries, ensuring detail-oriented and courteous communication.</p><p>• Maintain accurate records and assist with data entry to support office operations.</p><p>• Collaborate with team members to ensure smooth workflow and task completion.</p><p>• Uphold business casual dress standards while maintaining a detail-oriented demeanor.</p><p>• Assist in managing schedules and appointments as needed.</p><p>• Provide consistent and timely updates to supervisors on task progress.</p><p>• Ensure compliance with office policies and procedures to maintain a productive working environment.</p><p>• Address customer concerns with patience and a solutions-oriented approach</p>
<p>Robert Half is seeking a talented, self-driven Customer Service Representative to join a growing organization based in the South West, Minnesota Metro. The Customer Service Representative position is a contract-to-hire opportunity that will start immediately. The Customer Service Representative will be asked to answer incoming customer calls, process and enter orders, problem-solve issues, and communicate effectively with a wide variety of contacts. Job Responsibilities:</p><ul><li>Respond promptly to customer inquiries, questions, and requests</li><li>Acknowledge and resolve customer complaints or issues</li><li>Maintain knowledge of the company's products and services</li><li>Accurately enter and process orders</li><li>Ensure customer satisfaction and provide professional customer support.</li><li>Maintain a positive attitude and professional demeanor at all times</li></ul>
<p>We are looking for a dedicated Customer Service Representative to join our team in Lawrence, Indiana. In this position, you will play a vital role in supporting veterans by handling membership renewals, addressing inquiries, and ensuring excellent service delivery. This role requires strong communication skills and the ability to manage high call volumes during peak periods.</p><p><br></p><p><strong><u>Responsibilities:</u></strong></p><p>• Respond to incoming calls and assist veterans with membership renewals and inquiries.</p><p>• Accurately input data from conversations into the system while maintaining attention to detail.</p><p>• Manage high call volumes efficiently, handling up to 150 calls per day during busy periods.</p><p>• Deliver exceptional customer service by addressing concerns and providing appropriate solutions.</p><p>• Ensure compliance with company policies and procedures while interacting with customers.</p><p>• Utilize Microsoft Word and Excel to perform basic office tasks and maintain documentation.</p><p>• Collaborate with team members to improve processes and enhance customer satisfaction.</p><p>• Maintain an attentive and empathetic demeanor during all interactions.</p><p>• Adapt to changing priorities and workloads, demonstrating flexibility in a fast-paced environment.</p>
We are looking for a dedicated Customer Service Representative to join our team in Fort Wayne, Indiana. This is a Contract to permanent position designed for candidates eager to contribute to a dynamic environment while developing their organizational skills. The ideal candidate will excel in customer interaction, administrative tasks, and scheduling responsibilities, ensuring smooth operations and client satisfaction.<br><br>Responsibilities:<br>• Respond promptly to customer inquiries and provide accurate information regarding products, services, and orders.<br>• Prepare and process customer invoices, ensuring accuracy and timely delivery.<br>• Create and manage customer quotes, addressing specific needs and requirements.<br>• Coordinate and schedule jobs and projects to maintain efficient workflows.<br>• Collaborate with internal teams to ensure seamless communication and execution of tasks.<br>• Maintain detailed records of customer interactions, transactions, and feedback.<br>• Assist with purchasing and receiving processes to support operational needs.<br>• Resolve customer complaints and issues in a thorough and timely manner.<br>• Actively contribute to improving processes and enhancing customer satisfaction.
<p>Robert Half is partnering with a reputable healthcare organization in Lewes, DE, and the surrounding areas to offer <strong>entry-level opportunities</strong> for motivated and career-driven individuals. If you are looking to get a foot in the door in the medical field and gain hands-on professional experience, this is the perfect opportunity for you! These contract-to-hire roles will provide hours and the potential for long-term growth in a dynamic healthcare environment. Schedules include first and mid shifts, with some requiring availability for one or two Saturdays a month.</p><p> </p><p><strong>What’s in it for you?</strong></p><ul><li><strong>Bonus Incentives</strong></li><li><strong>Paid Certifications</strong> to enhance your skills and value in the field</li><li><strong>Tuition Reimbursement</strong> to support your continued education</li><li><strong>Comprehensive Benefits Package</strong>, including healthcare, retirement options, and more</li><li><strong>Career Advancement Opportunities</strong> in a company committed to your professional development</li></ul><p><strong>What We’re Looking For</strong>:</p><p>Candidates with proven success in a customer service capacity are encouraged to apply, even without direct healthcare experience. Transferable skills such as effective communication, strong organizational abilities, and a passion for helping others will position you for success in this role.</p><p>We are offering a contract-to-hire employment opportunity in the healthcare industry for a Customer Service Representative. The role is located in Lewes, Delaware, United States. As a Patient Service Representative, you will be tasked with managing patient data, handling insurance details, and providing excellent customer service.</p><p><br></p><p>Responsibilities:</p><p>• Maintain precise records of customer credit information.</p><p>• Take necessary action by monitoring customer accounts.</p><p>• Handle both inbound and outbound calls to gather patient's demographic, insurance, and other relevant details.</p>
<p>A reputable organization in the heart of Honolulu is seeking a dedicated and personable <strong>Customer Service Representative (CSR)</strong> to join its team and provide outstanding service to clients and customers. The ideal candidate will have strong communication skills, problem-solving abilities, and a commitment to creating positive customer experiences. The position is <strong>on-site</strong> at the company’s Honolulu location, making direct interaction with customers and team members essential. This role is perfect for someone who is enthusiastic about helping others and has a solid background in customer-facing roles. Our client prefers <strong>Hawaii-based candidates</strong> ready to attend <strong>in-person interviews</strong> and integrate seamlessly into their close-knit team environment. If you are interested in this role, please call us at 808-531-0800.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li><strong>Customer Support:</strong> Handle incoming customer inquiries through phone, email, and face-to-face interactions. Address customer questions, resolve complaints, and provide accurate information about products or services.</li><li><strong>Problem Resolution:</strong> Proactively identify customer concerns and resolve issues efficiently, ensuring customer satisfaction. Escalate complex problems to relevant departments when necessary and follow up to ensure resolution.</li><li><strong>Order Processing:</strong> Assist customers with placing orders, tracking shipments, and managing returns or exchanges when required. Ensure information is entered accurately into company systems.</li><li><strong>Documentation:</strong> Maintain detailed customer records, including communication histories and issue resolution statuses, in internal databases and CRM systems.</li><li><strong>Team Collaboration:</strong> Work closely with other departments (sales, operations, technical support) to provide accurate information and ensure seamless customer service delivery.</li><li><strong>Product Knowledge:</strong> Stay up to date on company services, products, and policies to provide customers with the most accurate and helpful information.</li><li><strong>Feedback Collection:</strong> Gather customer feedback and suggestions and report recurring issues or trends to management for process improvement.</li><li><strong>Service Updates:</strong> Inform customers about new products, promotions, and policy changes when applicable.</li><li><strong>Administrative Duties:</strong> Perform general office tasks, including filing, reporting, and other clerical duties, as required to support the customer service department.</li></ul><p><br></p>
We are looking for a dedicated Customer Service Representative to join our team in Norfolk, Virginia. In this contract position, you will play a pivotal role in delivering exceptional service while supporting both individual client needs and team objectives. This role requires someone with a strong focus on detail, a talent for technology, and the ability to manage tasks independently and collaboratively.<br><br>Responsibilities:<br>• Respond promptly and professionally to inbound calls, addressing customer inquiries and concerns.<br>• Make outbound calls as needed to provide updates or follow up on client requests.<br>• Utilize technology tools to manage administrative tasks efficiently and ensure accurate record-keeping.<br>• Collaborate with team members to achieve shared goals and maintain a positive work environment.<br>• Identify opportunities for career development and provide guidance to customers when applicable.<br>• Maintain a high level of attention to detail in all communications and documentation.<br>• Demonstrate reliability by consistently meeting deadlines and delivering quality service.<br>• Adapt to changing priorities and handle multiple tasks effectively.<br>• Uphold the organization's values and commitment to excellent customer service.
We are looking for a motivated Customer Service Representative to join our team in Minneapolis, Minnesota. In this long-term contract position, you'll play a key role in delivering outstanding service to prospective learners and applicants in the higher education industry. The ideal candidate will excel in communication and thrive in a metrics-driven environment while building meaningful connections with callers.<br><br>Responsibilities:<br>• Conduct outbound call campaigns to leads, opportunities, and applications to engage prospects and provide valuable information.<br>• Make outbound calls to individuals who have requested details about programs, ensuring their questions are answered effectively.<br>• Collaborate on additional call campaigns based on organizational priorities and needs.<br>• Assess the needs of prospects and efficiently redirect them to the appropriate team or individual, often making over 100 calls a day.<br>• Offer a positive and welcoming first impression for inbound callers and online chat inquiries.<br>• Identify the caller’s requirements and ensure seamless transfers to the correct department or team.<br>• Provide support to prospects, applicants, and learners by addressing their inquiries and assisting with their needs.<br>• Share best practices and insights with team members to improve overall customer service.<br>• Perform administrative tasks as assigned, contributing to the smooth operation of the team.
<p>Growing global organization located in the Philadelphia Suburbs seeks a Customer Service Representative/Sales Coordinator who can assist with order follow-up, provide administrative support, discuss price quotes, and assist with warehouse activities. This dual-role is also responsible for handling customer inquiries, coordinating logistics, maintaining accurate customer records and coordinating with internal departments to facilitate timely and accurate delivery of products and services. The ideal Customer Service Representative/Sales Coordinator must be detail-oriented, organized, possess great problem-solving skills, and have excellent verbal and written communication skills.</p><p><br></p><p>What you get to do everyday</p><p>· Initiate customer quotes from sales team</p><p>· Maintain organized sales records</p><p>· Process orders according to customer requirements</p><p>· Contract Management</p><p>· Provide customers with detailed order follow-up</p><p>· Ensure efficient, timely delivery of products/services</p><p>· Resolve customer complaints</p><p>· Assist with monthly goal setting</p><p>· Sales analysis reporting</p><p>· Inventory analysis</p><p>· Assist with auditing process</p><p>· Provide administrative support as needed</p>
<p>We are looking for a dedicated <strong>bilingual </strong>Customer Service Representative to join our team in Indianapolis, Indiana. This is a Contract-to-permanent position within the payments industry, offering an opportunity to work in a dynamic call center environment. The ideal candidate will excel at delivering exceptional customer experiences while leveraging various tools and systems to address inquiries efficiently. <strong>Fluent in Spanish is required! </strong></p><p><br></p><p><strong>Shift: Monday - Friday 10:00am - 7:00pm EST</strong></p><p><br></p><p>Responsibilities:</p><p>• Open and manage trouble tickets to resolve specific customer issues promptly.</p><p>• Clearly explain product options, features, and associated charges to customers.</p><p>• Utilize designated customer service tools and applications to provide timely and accurate support.</p><p>• Follow established procedures to address routine problems, seeking guidance as needed.</p><p>• Monitor and maintain quality scores and call center performance metrics.</p><p>• Encourage customers to access self-service tools, including web-based options.</p><p>• Inform customers about promotions, new products, and available upgrades.</p><p>• Provide accurate rate quotes and promote prepayment options to customers.</p><p>• Perform additional duties as assigned to support the customer service team.</p>
<p>We are looking for a reliable and detail-oriented Customer Service Representative to join our team in Des Moines, IA. This is a long-term contract position offering the opportunity to work remotely while assisting clients in the life insurance industry. The ideal candidate will have strong communication skills, a commitment to accuracy, and the ability to manage multiple tasks efficiently. Candidates must be located in Des Moines, IA area.</p><p><br></p><p>Responsibilities:</p><p>• Handle inbound and outbound calls professionally, addressing customer inquiries and resolving issues with care.</p><p>• Accurately input and update insurance information across multiple systems.</p><p>• Perform research to verify and ensure data accuracy while maintaining attention to detail.</p><p>• Navigate between multiple screens and applications seamlessly to provide timely and quality service.</p><p>• Schedule appointments and manage follow-ups with customers as needed.</p><p><br></p><p>If you are looking to grow in your customer service career, please apply today! Apply through our Robert Half website or call 515.706.4974.</p>
We are looking for a dedicated Customer Service Representative to join our team in Minneapolis, Minnesota. In this role, you will provide support to both internal and external customers by delivering exceptional service and addressing their needs with professionalism. This is a long-term contract position, offering an opportunity to make a meaningful impact in the healthcare industry.<br><br>Responsibilities:<br>• Provide outstanding customer service by addressing inquiries and resolving issues in a timely and accurate manner.<br>• Maintain detailed and precise documentation of interactions and transactions to ensure compliance with company policies.<br>• Support patients by scheduling appointments, verifying authorizations, and assisting with claims or benefit-related questions.<br>• Identify and escalate sensitive or complex issues, such as financial, medical, or legal risks, following established protocols.<br>• Translate verbal communications into clear and concise written documentation as required.<br>• Collaborate with internal teams to ensure smooth operations and a positive customer experience.<br>• Assist in training new team members and supporting colleagues with administrative tasks when necessary.<br>• Monitor and meet performance metrics related to accuracy, quality, and attendance.<br>• Utilize various systems and tools, including Microsoft Office Suite, to efficiently manage tasks and resolve customer needs.<br>• Uphold the organization’s commitment to diversity, inclusion, and superior customer care.
<p>Robert Half is currently searching for an articulate, highly skilled Customer Service Representative to provide outstanding service to our client's customers and potential customers. This is an onsite Customer Service Representative opportunity based in Fairfax, Virginia, working Monday to Friday. The ideal Customer Service Representative will be customer-focused, detail orientated, and target driven. </p><p>Responsibilities:</p><p>• Handle both inbound and outbound customer calls, emails, chat and in-person requests.</p><p>• Proactively communicate with customers to address and resolve sales and service issues</p><p>• Identify and assess customers' needs to achieve satisfaction.</p><p>• Build sustainable relationships and trust with customer accounts through open and interactive communication.</p><p>• Provide accurate, valid and complete information by using the right methods/tools.</p><p>• Handle customer complaints, provide appropriate solutions and alternatives within the time limits; follow up to ensure resolution.</p><p>• Follow communication procedures, guidelines and policies.</p><p>• Take the extra mile to engage customers.</p><p><br></p>
We are looking for an experienced Customer Service Representative with a background in financial services to join our team in Memphis, Tennessee. The ideal candidate will have expertise in the banking industry and a proven ability to deliver exceptional customer experiences while handling financial inquiries.<br><br>Responsibilities:<br>• Respond to customer inquiries regarding financial products and services with professionalism and accuracy.<br>• Assist clients in resolving issues related to banking transactions and account management.<br>• Analyze customer needs and provide tailored solutions to enhance satisfaction.<br>• Process and verify financial documentation in compliance with company policies.<br>• Maintain up-to-date knowledge of banking regulations and company offerings.<br>• Collaborate with team members to improve service delivery and achieve department goals.<br>• Handle escalated customer concerns with tact and effectiveness.<br>• Document customer interactions and resolutions in the system for record-keeping purposes.<br>• Provide recommendations to improve processes based on customer feedback and observations.
