<p>This long-term contract position is ideal for a detail-oriented individual who excels in managing customer accounts, coordinating workflows, and fostering resolution for customer inquiries. The role requires exceptional organizational skills and the ability to collaborate with stakeholders to deliver high-quality service.</p><p><br></p><p>Responsibilities:</p><p>• Oversee the management of customer accounts, ensuring accurate and timely handling of requests and complaints.</p><p>• Coordinate and prioritize daily tasks for the account management team to meet service level objectives.</p><p>• Monitor departmental metrics and workflow indicators, reporting on transaction volumes and progress.</p><p>• Prepare detailed reports and dashboards to provide insights into team performance and operational efficiency.</p><p>• Collaborate with vendors, stakeholders, and management to resolve complex customer issues effectively.</p><p>• Recommend improvements to business processes, metrics tracking, and team training programs.</p><p>• Handle escalated customer calls, billing inquiries, and claims resolution with professionalism.</p><p>• Support team operations by assisting with enrollment, invoicing, fulfillment, and other related tasks.</p><p>• Ensure compliance with organizational procedures while delivering exceptional customer support.</p>
<p>We are working with an investment management firm in the Twin Cities for a <strong>Transaction Management Associate/Senior Associate</strong>. In this role you will facilitate the transaction processes and ensure regulatory compliance. This role involves entity formation, governance documentation, and deal management throughout the transaction lifecycle. The successful candidate will collaborate closely with internal teams and external legal counsel to support investment deals and regulatory procedures.</p><p><strong>Key Responsibilities</strong></p><p>· Manage transaction documentation throughout the transaction process, working closely with internal and external counsel and other stakeholders.</p><p>· Support the fund formation process, including KYC procedures.</p><p>· Maintain and update structure charts, governance documents, and entity records for investment entities.</p><p>· Oversee governance-related activities</p><p>· Coordinate counterparty KYC inquiries, AML (Anti-Money Laundering) compliance, and assist with regulatory filings.</p><p>· Organize and manage transaction and fund documentation</p><p>· Provide support on post-closing matters </p><p><strong>Qualifications</strong></p><p>· Bachelor’s degree required.</p><p>· Minimum 2 years of related experience, ideally with a focus on business operations, contracts, or compliance.</p><p>· Fundamental knowledge of corporate governance and entity management.</p><p>· Strong attention to detail with advanced organizational and multitasking abilities.</p><p>· Excellent written and verbal communication skills to work across teams effectively.</p><p>· Problem-solving skills, intellectual curiosity, and a proactive approach.</p><p>· Self-driven, motivated professional capable of adapting to dynamic, fast-paced environments.</p><p>This position is ideal for individuals who possess a detail-oriented mindset, a strong interest in governance and transaction management, and the ability to execute tasks efficiently.</p><p><strong>Ready to apply?</strong> Contact <strong>Douglas Rickart</strong> at <strong>612-249-0330</strong>, connect with him on LinkedIn, or click the application link to take the next step!</p><p><br></p>
We are looking for a detail-oriented Transaction Coordinator to join our team in Seattle, Washington. This long-term contract position requires a proactive individual who can manage administrative tasks and ensure smooth operations during property transactions. The ideal candidate will work closely with various teams to provide support and streamline processes.<br><br>Responsibilities:<br>• Oversee the completion, organization, and distribution of all necessary paperwork throughout the transaction process.<br>• Collaborate with the Legal team to monitor compliance and ensure adherence to regulations.<br>• Request and track earnest money deposits and releases, maintaining accurate records.<br>• Update Salesforce diligently to keep internal systems current with correct information.<br>• Address and resolve issues promptly, offering solutions to overcome challenges.<br>• Propose creative ideas to improve the property acquisition experience and enhance efficiency.<br>• Coordinate with Accounting to verify deposits and remaining funds are paid accurately and on time, reviewing closing statements for precision.<br>• Manage the title and escrow process to ensure timely progression.<br>• Facilitate the due diligence period and provide necessary support.<br>• Work closely with Underwriting, Acquisitions, and Realtor Partners to align efforts.
We are looking for a dedicated Service Desk Analyst to join our team on a long-term contractual basis in Nashville, Tennessee. In this role, you will provide exceptional technical support and customer service to ensure smooth operations within a manufacturing environment. Your expertise in troubleshooting, communication, and problem-solving will play a key role in supporting end users and maintaining system functionality.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and network issues for end users in a timely manner.<br>• Deliver exceptional customer service by addressing inquiries and resolving technical problems effectively.<br>• Troubleshoot and resolve issues related to laptops, mobile devices, and computer hardware.<br>• Assist with deploying and configuring PCs, operating systems, and mobile devices.<br>• Support ITSM processes and maintain accurate documentation of incidents and resolutions.<br>• Collaborate with team members to identify and implement improvements to service desk operations.<br>• Conduct training sessions for users to enhance their understanding of technical systems and processes.<br>• Review and maintain quality standards for technical support and customer interactions.<br>• Utilize REST API tools and other resources to provide advanced technical assistance.<br>• Provide production support within the manufacturing environment, ensuring minimal disruption to operations.
We are looking for a dedicated Service Desk Analyst I to join our team in Nashville, Tennessee. In this long-term contract role, you will provide exceptional technical support and customer service to end users, ensuring smooth operations within a dynamic manufacturing environment. If you have a passion for troubleshooting, problem-solving, and delivering top-notch assistance, we encourage you to apply.<br><br>Responsibilities:<br>• Provide first-level technical support to resolve hardware, software, and mobile device-related issues.<br>• Troubleshoot and diagnose problems with laptops, PCs, iOS devices, and other computing equipment.<br>• Deliver excellent customer service by communicating effectively with users and ensuring timely resolution of their issues.<br>• Collaborate with team members to document and review technical solutions and processes.<br>• Assist with deploying new equipment, including laptops and mobile devices, within the production environment.<br>• Maintain and update ITSM systems to track and manage user support requests.<br>• Train end users on system functionalities and best practices to improve overall efficiency.<br>• Conduct quality checks to ensure all technical solutions meet established standards.<br>• Monitor and respond to service desk inquiries while prioritizing tasks based on urgency.<br>• Support REST API integrations and troubleshoot related technical challenges.
We are looking for a detail-oriented Pricing Analyst to join our services team in Minneapolis, Minnesota. This role requires a strong analytical mindset and a passion for uncovering actionable insights from financial and market data. The ideal candidate will play a key role in shaping pricing strategies and supporting decision-making through data-driven solutions.<br><br>Responsibilities:<br>• Analyze internal and external data to identify trends and opportunities that enhance strategic rate setting and pricing processes.<br>• Provide support for existing and new data models by validating inputs and conducting detailed analyses.<br>• Create competitive intelligence reports and present findings using clear data visualizations.<br>• Examine historical financial data to develop pricing strategies tailored to specific practice areas and methodologies.<br>• Gather information on key project components to address client pricing requirements and requests.<br>• Assist in the collection and validation of internal data for competitive intelligence and survey reporting.<br>• Contribute to the development of tools, templates, and procedures designed to improve pricing workflows across the organization.<br>• Collaborate with external vendors to confirm and validate data while evaluating investment decisions.<br>• Conduct research and benchmarking on legal pricing trends across various markets and practice areas.<br>• Monitor and report on industry-wide rate trends to inform strategic decision-making.
We are looking for a skilled Pricing Analyst to join our team in Denver, Colorado. This role is critical in developing and implementing pricing strategies that align with organizational goals, ensuring profitability, and supporting client engagement management. As a key contributor, you will leverage financial modeling and analytics to inform decision-making and enhance pricing solutions.<br><br>Responsibilities:<br>• Design and execute competitive pricing strategies to align with organizational objectives and drive profitability.<br>• Develop financial models to evaluate pricing proposals and provide innovative solutions.<br>• Conduct detailed profitability analyses for client engagements and timekeepers to support strategic planning.<br>• Perform sensitivity analyses to assess the impact of pricing decisions and identify key risks.<br>• Collaborate with attorneys to implement effective budgeting and matter management strategies.<br>• Monitor and evaluate alternative fee arrangements (AFAs) and client budgets for profitability.<br>• Assist with annual timekeeper rate setting by providing benchmarking data and competitive intelligence.<br>• Maintain accurate rate structures for timekeepers, clients, and matters within financial systems.<br>• Support the preparation of pricing components for client RFPs, pitches, and proposals.<br>• Create and deliver reports and visualizations on profitability, rates, and pricing metrics using business intelligence tools.
