We are looking for a dedicated PIA P& C Support Specialist (Tier II) to join our team on a long-term contract basis. Based in Rochester, New York, this role focuses on providing advanced customer service and technical support to internal teams and external clients within the property and casualty insurance domain. This position requires excellent problem-solving skills and the ability to manage client concerns effectively while ensuring satisfaction with our services.<br><br>Responsibilities:<br>• Provide high-level technical support and customer service related to property and casualty insurance products, including workers’ compensation and bonds.<br>• Resolve client inquiries and concerns by researching issues and delivering timely solutions.<br>• Manage inbound and outbound calls to address client needs and ensure a seamless experience.<br>• Utilize multiple software systems and online resources to assist clients and document communications.<br>• Maintain up-to-date knowledge of insurance policies, regulatory changes, and industry developments.<br>• Collaborate with internal teams and external partners to enhance processes and procedures for improved client satisfaction.<br>• Diffuse critical client issues and escalate situations to management when necessary.<br>• Develop and implement recommendations for improving workflows and service delivery.<br>• Participate in training sessions and assigned projects to continuously enhance expertise.<br>• Build and maintain strong, attentive relationships with clients, insurance carriers, and internal teams.
Position: IT Product Owner (Data Integrations)<br> Location: Remote<br> Salary: Up to $110,000 base + excellent benefits<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. ***<br> Are you a Product Owner who thrives at the intersection of vision, strategy, and execution? <br> <br> Do you love transforming complex problems into elegant, buildable solutions? Are you motivated by the opportunity to help build brand‑new digital products from the ground up?<br> If so, we have an incredible Product Owner role— playing a critical part in a major digital transformation that is redefining and transforming services.<br> This is a rare chance to join a newly built, remote‑first product and engineering team shaping the future of a multi‑industry ecosystem.<br> <br> About the Transformation<br> We're building a modern, connected, mobile‑responsive digital platform that unifies dozens of systems into one seamless experience. Think:<br> • MVP‑first mindset<br> • Scalable, flexible architecture<br> • Seamless data flows<br> • Consumer‑grade UX<br> • A team empowered to innovate quickly<br> And you’ll be at the center of it.<br> You’ll Own…<br> • Translating data, API, and integration requirements into clear, actionable user stories<br> • Partnering closely with the Sr Data Integration Engineer to shape data flows, CDP capabilities, and API frameworks<br> • Prioritizing a data‑heavy backlog that balances business value with technical complexity<br> • Ensuring delivered work is accurate, secure, and scalable<br> You Are…<br> • A Product Owner who understands how data moves through systems<br> • Comfortable working with data engineers, APIs, ETL/ELT workflows, and integration frameworks<br> • A strong communicator who can simplify complex technical concepts for non‑technical audiences<br> <br> *** For immediate and confidential consideration, please send a message to MEREDITH CARLE on LinkedIn or send an email to me with your resume. My email can be found on my LinkedIn page. Also, you may contact me by office: 515-303-4654. Or one click apply on our Robert Half website. No third party inquiries please. Our client cannot provide sponsorship and cannot hire C2C. ***
We are looking for a detail-oriented EDI Specialist to join our team in Midland, Texas. This contract-to-permanent position offers an exciting opportunity to work onsite, Monday through Friday, in the dynamic Oil & Gas field services industry. You will play a key role in managing high-volume billing processes using specialized portals, ensuring accuracy and efficiency in all invoice-related activities.<br><br>Responsibilities:<br>• Upload invoices into platforms such as Ariba and Open Invoice with precision and attention to detail.<br>• Verify the accuracy of all uploaded invoices and address any issues promptly.<br>• Investigate and resolve discrepancies within billing records to maintain compliance and accuracy.<br>• Handle special assignments and projects as directed by the Office Manager.<br>• Collaborate with team members to streamline invoice processing workflows.<br>• Maintain thorough records of billing activities and ensure proper documentation.<br>• Assist with general accounting tasks, including accounts payable and accounts receivable.<br>• Provide support in utilizing accounting software systems for efficient financial operations.
<p>Reporting to the <strong>PeopleSoft Lead</strong>, the <strong>Finance & General Ledger Lead</strong> will provide high-level support for the <strong>PeopleSoft Finance and General Ledger modules</strong>, including system maintenance, issue resolution, and functional improvements. This position supports users across <strong>multiple international regions</strong>, including North America and Europe, and works closely with <strong>offshore Application Managed Support (AMS)</strong> teams who handle routine queries and escalate more complex issues.</p><p><br></p><p><strong>Responsibilities:</strong></p><ul><li>Oversee and maintain the General Ledger (GL), ensuring system integrity and identifying issues</li><li>Collaborate with Finance stakeholders to troubleshoot issues, escalating to or coordinating with offshore AMS teams as needed</li><li>Partner with other process leads to manage <strong>VAT updates</strong> and cross-module changes</li><li>Assist in <strong>data preparation and transition efforts</strong> related to future SAP implementation</li><li>Support testing activities for PeopleSoft and SAP systems as needed</li><li>Troubleshoot both development and production-related application issues</li><li>Perform high-level month-end and year-end validations to ensure GL batch processing success</li><li>Build strong relationships with business users and support their reporting, audit, or system change needs</li><li>Document meeting outcomes and action items based on stakeholder discussions</li><li>Prioritize and manage service requests and change orders</li><li>Provide guidance to users on completing specific operational tasks</li><li>Foster collaboration across <strong>regional and global PeopleSoft teams</strong>, as well as with internal IT and business units</li></ul><p><br></p>
<p>We are looking for a dedicated Help Desk/Desktop Support Analyst to join our team in Appleton, WI. In this role, you will provide essential technical support to ensure smooth operations and resolve user issues efficiently. You will collaborate with team members and end-users to deliver timely solutions and maintain system functionality.</p><p><br></p><p>Responsibilities:</p><p>• Provide first-line technical support for hardware, software, and network issues.</p><p>• Manage and resolve service desk tickets in a timely and detail-oriented manner.</p><p>• Troubleshoot and resolve basic issues related to Microsoft Windows operating systems and applications.</p><p>• Configure and maintain user accounts and permissions within Active Directory.</p><p>• Assist end-users with technical guidance and training to improve their system usage.</p><p>• Document technical issues and resolutions for future reference and knowledge sharing.</p><p>• Collaborate with IT teams to implement and maintain system updates and improvements.</p><p>• Ensure compliance with IT policies and procedures while handling support requests.</p><p>• Monitor system performance and escalate complex issues to appropriate teams.</p><p>• Maintain a high level of customer service and communication throughout support interactions.</p>
