We are looking for a skilled Collections Specialist to join our team on a contract basis in Saint Louis, Missouri. The ideal candidate will play a vital role in managing various collections processes, ensuring timely payments, and maintaining accurate financial records. This position requires strong attention to detail and excellent communication skills to handle both commercial and consumer accounts effectively.<br><br>Responsibilities:<br>• Manage and oversee the collections process for commercial and consumer accounts.<br>• Communicate with clients to resolve payment delays and negotiate payment arrangements.<br>• Post payments accurately and update financial records in the system.<br>• Utilize NetSuite to track collections activities and maintain account information.<br>• Ensure compliance with company policies and regulations during all collection activities.<br>• Collaborate with billing teams to identify discrepancies and reconcile accounts.<br>• Prepare detailed reports on collection status and outstanding balances.<br>• Work closely with credit teams to assess risk and recommend actions for delinquent accounts.<br>• Monitor aging accounts and follow up consistently to reduce outstanding balances.
We are looking for a skilled and dedicated Collections Specialist to join our team in Alpharetta, Georgia. In this position, you will be responsible for managing customer accounts, ensuring timely payments, and resolving billing issues. If you thrive in a fast-paced environment and excel in B2B collections, we invite you to apply.<br><br>Responsibilities:<br>• Oversee a portfolio of customer accounts, ensuring the efficient collection of outstanding balances.<br>• Record and manage collection activities using Oracle with precision and compliance to company policies.<br>• Investigate and address discrepancies in payments, billing errors, and short payments to achieve resolution.<br>• Work collaboratively with Sales, Customer Service, and Accounting teams to resolve disputes and maintain customer satisfaction.<br>• Prepare and analyze aging reports, identifying trends and sharing updates with management regarding collection progress.<br>• Recommend appropriate actions for delinquent accounts, including escalation, write-offs, or legal measures.<br>• Build and maintain positive relationships with customers while enforcing payment terms and policies.
We are looking for an experienced Collections Specialist to join our team in DFW Airport, Texas. In this Contract-to-permanent position, you will play a key role in managing and improving collection processes for both commercial and consumer accounts. This role offers an exciting opportunity to contribute to the financial health of the organization while collaborating with a dedicated team.<br><br>Responsibilities:<br>• Manage the collection of outstanding balances from both commercial and consumer accounts in a timely manner.<br>• Communicate effectively with clients to resolve payment issues and disputes.<br>• Review and analyze accounts to identify overdue payments and implement appropriate collection strategies.<br>• Maintain accurate records of collection activities and ensure compliance with company policies.<br>• Collaborate with internal departments to streamline billing and collection processes.<br>• Monitor account aging reports and prioritize collection efforts based on risk and value.<br>• Provide regular updates and reports to management concerning collection status.<br>• Develop and implement strategies to minimize overdue accounts and improve recovery rates.<br>• Ensure adherence to credit and collection policies and industry regulations.<br>• Respond promptly to inquiries regarding billing and payment discrepancies.
<p>Growing, Wilmington Delaware client seeks a thorough Collections Specialist. In this role you will handle customer payment discrepancies, accounts receivable identify outstanding debts, place collection calls, track customer credit worthiness, analyze and review customer invoices, and prepare repayment schedules. The successful Collections Specialist will also manage credit risk, maintain customer accounts, and assist with billing. If you are looking for a promising collections role with longevity, this may be for you!</p><p><br></p><p>What you get to do daily</p><p>· Manage credit and collection functions</p><p>· Prepare customer invoices electronically</p><p>· Monitor aging AR balances</p><p>· Analyze, and review customer credit worthiness</p><p>· Identify delinquent accounts</p><p>· Ensure proper documents and agreements are on file</p><p>· Perform payment reconciliations</p><p>· Investigate and resolve discrepancies</p><p>· Develop and schedule payment plans</p>
<p>Technical firm seeks a REMOTE AR/Collections Specialist with strong billing and collections experience. We are looking for a candidate who can identify and monitor overdue payments, report collection activity, prepare budget plans, arrange debt payoffs, distribute monthly delinquency notices, maintain sales tax certifications, and resolve billing and customer credit issues. This AR/Collections Specialist will also process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>How you will make an impact</p><p>· Create and maintain credit history records</p><p>· Assist with administrative activities</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Identify delinquent accounts</p><p>· Draft collection letters</p><p>· Perform payment reconciliations</p><p>· Assist with client credit inquiries</p><p>· Apply daily cash receipts</p><p>· Ad hoc projects</p>
<p>We are looking for a detail-oriented Collections Specialist to join our team in Charlotte, North Carolina. In this role, you will be responsible for managing the B2B collection of outstanding payments, ensuring compliance with company policies, and maintaining positive relationships with clients. Your expertise in credit and collections processes will be essential in resolving account discrepancies and achieving financial objectives.</p><p><br></p><p>Responsibilities:</p><p>• Manage the collection process for commercial accounts to ensure timely payments.</p><p>• Monitor outstanding balances and proactively follow up with clients via inbound and outbound calls.</p><p>• Investigate and resolve account discrepancies while maintaining accurate records of all communications.</p><p>• Collaborate with internal teams to address billing or payment issues and find effective solutions.</p><p>• Utilize Salesforce to track and manage customer interactions and payment statuses.</p><p>• Develop and implement strategies to improve collection rates and reduce outstanding debts.</p><p>• Ensure compliance with company credit and collection policies and applicable regulations.</p><p>• Provide regular updates and reports on collection activities and account statuses to management.</p><p>• Build and maintain strong relationships with clients to promote a positive customer experience.</p>
<p>Our client is seeking a dedicated <strong>Collections Specialist </strong>to join their team in <strong>Berkeley Heights, NJ </strong>for a hybrid opportunity<strong>.</strong> In this Contract-to-permanent position, you will play a key role in ensuring timely and accurate collection processes for both commercial and consumer accounts. This opportunity is ideal for professionals with expertise in credit and collections who thrive in a fast-paced environment.</p><p><br></p><p><strong>Collections Specialist Responsibilities:</strong></p><p>• Manage collection activities for commercial and consumer accounts, ensuring timely payments and resolving outstanding balances.</p><p>• Communicate effectively with clients to negotiate payment plans and address account discrepancies.</p><p>• Utilize credit and collection processes to maintain accurate financial records and minimize overdue accounts.</p><p>• Analyze customer billing and payment histories to identify potential risks and develop strategies for resolution.</p><p>• Maintain detailed documentation of collection efforts and interactions with clients.</p><p>• Collaborate with internal teams to streamline billing and collection processes.</p><p>• Prepare detailed reports on account statuses and collection progress using Microsoft Excel.</p><p>• Apply advanced Excel formulas to analyze financial data and generate insights.</p><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Chicago, Illinois. In this role, you will focus on managing and resolving outstanding accounts while ensuring compliance with established policies and procedures. This is a Contract to permanent position, offering an excellent opportunity for growth in a fast-paced environment.<br><br>Responsibilities:<br>• Manage and oversee collection efforts for both commercial and consumer accounts.<br>• Communicate with clients to resolve outstanding balances and negotiate payment plans.<br>• Monitor and maintain accurate records of customer accounts and payment histories.<br>• Collaborate with internal teams to address billing discrepancies and ensure timely resolutions.<br>• Analyze account data to identify trends and implement effective collection strategies.<br>• Ensure compliance with company policies and legal regulations related to credit and collections.<br>• Prepare detailed reports on collection activities and account statuses for management review.<br>• Utilize industry-standard collection processes to achieve targets and reduce outstanding balances.<br>• Provide exceptional customer service while handling sensitive financial matters.
We are looking for a skilled Collections Specialist to join our team in Westlake, Texas, on a Contract-to-Permanent basis. In this role, you will play a vital part in managing and resolving outstanding accounts while fostering positive relationships with customers. This position offers an excellent opportunity for individuals with strong analytical and communication skills to thrive in a dynamic environment.<br><br>Responsibilities:<br>• Analyze customer account statements to identify inaccuracies or discrepancies and develop solutions to resolve them.<br>• Investigate and address reasons for non-payment, working collaboratively with customers to facilitate timely resolution.<br>• Manage a portfolio of 200–250 business-to-business (B2B) accounts weekly, ensuring consistent follow-ups and progress tracking.<br>• Guide customers in addressing billing issues and adhering to payment terms through clear and tactful communication.<br>• Maintain accurate and up-to-date account records within the company’s system, utilizing NetSuite for data management.<br>• Organize and analyze data using Microsoft Excel, applying basic formulas and formatting as needed.<br>• Document all account activities and resolutions to ensure a comprehensive record of interactions.<br>• Monitor payment schedules and work towards bringing accounts back into compliance with agreed terms.<br>• Provide regular updates and reports on account statuses to relevant stakeholders.
We are looking for a dedicated Collections Specialist to join our team on a contract basis in Wixom, Michigan. In this role, you will focus on recovering outstanding debts and ensuring accurate tracking of payments. This is a fully on-site position for an initial duration of six weeks, with the possibility of extension.<br><br>Responsibilities:<br>• Conduct collection calls to recover outstanding debts and maintain consistent follow-up with clients.<br>• Monitor and track debt using Excel to ensure accurate and up-to-date records.<br>• Collaborate with internal teams to process cash applications and resolve payment discrepancies.<br>• Maintain detailed documentation of collection activities and ensure compliance with company policies.<br>• Communicate effectively with customers to negotiate payment plans and resolve disputes.<br>• Analyze aging reports to prioritize collection efforts and meet recovery targets.<br>• Provide regular updates to management on collection progress and challenges.<br>• Utilize relevant software tools to streamline collection processes and improve efficiency.
<p>We are looking for a skilled Collections Specialist to join our team on a Part-time, Contract basis. In this role, you will focus on managing commercial and consumer collections, ensuring timely payments, and maintaining strong customer relationships. This position is located in Plymouth, Minnesota, but allows for Remote work after training. </p><p><br></p><p>Responsibilities:</p><p>• Oversee the collection of outstanding balances from commercial and consumer accounts.</p><p>• Communicate effectively with customers to resolve payment issues and negotiate payment plans.</p><p>• Analyze account histories to identify trends and address potential risks.</p><p>• Collaborate with internal teams to streamline billing and collection processes.</p><p>• Monitor and update account records to ensure accuracy and compliance.</p><p>• Create detailed reports on collection activities and account statuses.</p><p>• Handle disputes and escalate unresolved issues when necessary.</p><p>• Ensure compliance with industry regulations and company policies.</p><p>• Provide recommendations for improving collection strategies.</p><p>• Maintain attentive and courteous interactions with clients and team members.</p>
We are looking for a dedicated Collections Specialist to join our team in Minneapolis, Minnesota. In this contract role, you will be responsible for managing accounts receivable, ensuring timely collections, and fostering productive relationships with clients. This position offers an excellent opportunity to utilize your expertise with GetPaid software and Excel skills in a dynamic environment within the printing and publishing industry.<br><br>Responsibilities:<br>• Oversee accounts receivable processes to ensure timely collection of outstanding payments and maintain financial accuracy.<br>• Utilize GetPaid software for tracking, managing, and reporting on collections activities.<br>• Communicate professionally with clients to address billing issues and ensure timely payment resolutions.<br>• Investigate and resolve payment discrepancies to maintain accurate and up-to-date financial records.<br>• Monitor aged receivables and identify accounts requiring additional follow-up or escalation.<br>• Collaborate with internal teams to ensure alignment on payment terms and collection strategies.<br>• Provide detailed updates to management on collection progress and accounts receivable performance.<br>• Maintain a customer-focused approach while fostering positive client relationships during collections activities.<br>• Adhere to company policies and industry standards in all collection processes.
We are looking for a detail-oriented Collections Specialist to join our team in New Berlin, Wisconsin. This role involves managing customer accounts, ensuring timely payments, and providing exceptional service to resolve outstanding balances. The ideal candidate will bring expertise in accounts receivable and collections processes, along with strong communication skills.<br><br>Responsibilities:<br>• Follow up with customers to address overdue accounts and negotiate payment arrangements.<br>• Maintain accurate records of all collection activities and account statuses.<br>• Handle inbound calls to assist customers with billing inquiries and payment concerns.<br>• Provide backup support for cash application processes to ensure smooth financial operations.<br>• Collaborate with internal teams to resolve discrepancies and improve collection outcomes.<br>• Monitor account aging reports to identify and prioritize collection efforts.<br>• Communicate professionally and effectively with customers to maintain positive relationships.<br>• Ensure compliance with company policies and relevant regulations during collection activities.
<p>Robert Half has partnered with a thriving manufacturing company on their search for an experienced Credit & Collections Specialist. The responsibilities for this role will consist of: evaluating credit applications, monitoring customer credit limits, collecting outstanding payments, resolving billing issues, assisting with charge backs, updating credit profiles, collaborating with sales and management on credit decisions and terms, analyze customer accounts, recommending accounts for third-party collections, arranging debt payoffs, and ensuring compliance with policies and applicable credit/collections laws and regulations. Ultimately, this Credit & Collections Specialist will process payments and refunds, update account records, and provide assistance where collection efforts are needed.</p><p><br></p><p>Primary Duties</p><p>· Create and maintain credit history records</p><p>· Set up new client accounts</p><p>· Document daily collection activity</p><p>· Complete collection effort calls</p><p>· Reviewing and approving credit holds</p><p>· Generate legal collections documents</p><p>· Spreadsheet Maintenance</p><p>· Perform payment reconciliations</p><p>· Assist customer service department</p><p>· Develop and schedule payment plans</p>
<p>We are looking for a skilled Collections Specialist to join our team on a contract basis in Waterford, Wisconsin. This position will focus on managing accounts receivable and ensuring timely collection of outstanding balances while providing exceptional customer service. The role is fully remote and will last approximately 8-12 weeks.</p><p><br></p><p>Responsibilities:</p><p>• Monitor and analyze accounts receivable aging reports to identify overdue accounts.</p><p>• Communicate with customers regarding past-due balances and ensure timely resolution of outstanding payments.</p><p>• Address and resolve customer inquiries related to billing discrepancies, short payments, and account issues.</p><p>• Research and resolve both internal and external inquiries to provide accurate problem resolution.</p><p>• Prepare and distribute account statements to customers as needed.</p><p>• Assist with invoicing processes and handle ad hoc requests from the team.</p><p>• Provide feedback to improve collections processes and enhance efficiency.</p><p>• Manage assigned accounts by maintaining up-to-date records and tracking payment activities.</p><p>• Utilize software tools such as Salesforce and NetSuite to support collections tasks effectivel</p>
• Build and maintain strong relationships with key customers throughout the Accounts Receivable process.<br>• Engage with our valued customers via outbound phone calls and email to collect on payments owed.<br>• Perform account reconciliations as needed to ensure accounting records are aligned.<br>• Partners with our branch managers and regional managers to align on appropriate payment strategies for past due accounts<br>• Achieve accounts receivable KPI’s, including daily call volume, and accounts receivable percent over 60 days.<br>• Understands and communicates the account receivables policy.<br>• Effectively resolves issues in a positive, professional manner.<br>• Communicate effectively in a prompt courteous and customer-oriented manner<br>• Drive innovative solutions on past-due accounts where standard accounts receivable procedures have failed<br>• Analysis of any changes in payment patterns and recommend customers for credit evaluation.<br>• Refers uncollectable past due accounts to Credit Manager for review of possible collection or bade debt write off<br>• Ensures accurate customer files and customer billing information is up to date<br>• Responds to bankruptcy notices, returned checks, uncashed checks and bank credit card disputes<br>• Other duties as assigned.<br>Qualifications<br><br>• 2+ years of experience as a Credit Analyst, Accounts Receivable Specialist, or related field.<br>• You are detail-oriented, have a passion for customer service and strong interpersonal skills<br>• You want to be a great team player and possess the ability to collaborate and adapt in partnering with stakeholders across the business.<br>• You are self-motivated, goal-oriented, possess the ability to learn quickly and work effectively in a fast-paced work environment.<br>• Experience in handling a large volume, small dollar portfolio<br>• Excellent communication and interpersonal skills, including the ability to negotiate satisfactory business resolutions<br>• You are self-motivated, customer-centric, and highly organized.<br>• Experience reconciling AR accounts a plus.<br>• Experience training, mentoring other team members a plus.<br>• Ability to handle confidential or sensitive information with discretion<br>• Microsoft office: Excel and Word<br>• Experience with Davisware Global Edge is a plus<br>• Must pass a pre-employment drug screen and criminal background check
<p>Are you a detail-oriented problem solver who thrives in fast-paced environments? Do you have a knack for building relationships and resolving financial challenges in a positive and professional manner? If you answered yes, we have the perfect opportunity for YOU!</p><p><br></p><p>As a <strong>Collections Specialist</strong>, you’ll manage receivables and focus on engaging with customers to ensure timely payment of outstanding invoices. You’ll navigate sensitive situations with tact, resolve complex account issues, and contribute directly to the success of our team by maintaining excellent customer relationships.</p><p><br></p><ul><li>Take ownership of the collections process with creativity and professionalism (Source: RH Acronym Guide).</li><li>Communicate effectively with clients via phone, email, and other platforms to resolve past-due accounts.</li><li>Analyze account discrepancies, collaborate with internal teams, and provide solutions to keep everything running smoothly.</li><li>Maintain accurate records and deliver regular reports on collections activity and account success.</li></ul><p><br></p>
We are looking for a dedicated Collections Specialist to join our team in Lexington-Fayette, Kentucky. This position offers an opportunity for long-term growth and is ideal for someone who excels in managing commercial accounts and delivering exceptional customer service while effectively handling collections. The role requires someone who is proactive, detail-oriented, and able to maintain positive relationships with clients while ensuring timely payments.<br><br>Responsibilities:<br>• Manage and oversee collections for commercial accounts to ensure timely payments.<br>• Communicate professionally with clients to resolve payment issues and address concerns.<br>• Maintain accurate records of collections activities, including payment histories and account statuses.<br>• Collaborate with internal teams to address account discrepancies and improve payment processes.<br>• Proactively identify and resolve issues that may delay payments or impact client relationships.<br>• Utilize established collection processes to recover overdue accounts efficiently.<br>• Provide exceptional customer service while balancing the need for effective collections.<br>• Monitor and report on account statuses and collection progress to management.<br>• Ensure compliance with company policies and regulations related to collections.
<p>We are looking for a skilled Collections Specialist to manage and improve business-to-business accounts receivable processes. This is a permanent position with standard Monday-Friday business hours. This role requires a proactive approach to handling complex and overdue accounts while ensuring smooth communication with clients. The ideal candidate will be dedicated to resolving outstanding balances efficiently and contributing to the overall financial health of the organization. The ideal candidate is someone with 2-3+ years of collections experience. </p><p><br></p><p>Responsibilities:</p><p>• Conduct thorough follow-ups on overdue accounts to ensure timely payment.</p><p>• Manage and resolve challenging or complex collections cases with persistence and professionalism.</p><p>• Maintain accurate records of collection activities and update account statuses regularly.</p><p>• Perform comprehensive clean-up of accounts receivable and collections data to streamline processes.</p><p>• Collaborate with clients to address billing discrepancies and negotiate payment arrangements.</p><p>• Transition from intensive collections efforts to softer approaches as accounts stabilize.</p><p>• Utilize multiple systems effectively to track and manage collection activities.</p><p>• Prepare detailed reports on collection performance and outstanding balances.</p><p>• Communicate effectively with internal teams regarding account statuses and customer concerns.</p><p><br></p><p>They do offer a full benefits package: medical/dental/vision, 401K, PTO, paid holidays, and a wonderful flexible team! </p>
We are looking for a dedicated Collections Specialist to join our team in Portland, Maine. In this long-term contract role, you will play a key part in managing and improving our credit and collections processes, ensuring timely payments and maintaining strong relationships with clients. This position offers an excellent opportunity to contribute to a dynamic legal industry environment.<br><br>Responsibilities:<br>• Oversee and execute commercial and consumer collections activities to ensure timely resolution of outstanding balances.<br>• Manage credit and collections processes, including reviewing accounts and analyzing payment histories.<br>• Collaborate with clients and internal teams to address billing concerns and develop payment solutions.<br>• Maintain accurate records of collection activities and update account statuses in the system.<br>• Monitor delinquent accounts and implement strategies to reduce overdue balances.<br>• Communicate effectively with customers to resolve disputes and clarify payment terms.<br>• Ensure compliance with legal and regulatory requirements in all collection efforts.<br>• Prepare detailed reports on collections performance and provide recommendations for process improvements.<br>• Support billing collection operations by identifying and addressing discrepancies.<br>• Assist in developing policies and procedures to streamline collection workflows.
We are looking for an experienced AR/Collections Specialist to join our team in Palm Beach Gardens, Florida. This Contract-to-Permanent position offers an opportunity to contribute to maintaining healthy customer accounts by monitoring past due invoices and credit risks. The role requires close collaboration with Customer Service and Sales teams to deliver top-notch service and ensure corporate goals are met.<br><br>Responsibilities:<br>• Monitor customer accounts and consistently follow up on overdue payments to minimize credit risks.<br>• Investigate and resolve customer disputes, complaints, and short payments promptly.<br>• Respond efficiently to inquiries from both internal and external stakeholders via email and other channels.<br>• Collaborate daily with Customer Service and Sales teams to address account-related issues.<br>• Build and maintain strong relationships with key customers to ensure smooth communication.<br>• Keep detailed documentation of customer interactions and collection efforts using designated tools.<br>• Escalate unresolved issues or high-risk accounts to management for further action.<br>• Review accounts daily to assess credit limits and release orders placed on hold.<br>• Suggest adjustments to credit limits based on account analysis and business requirements.<br>• Support management with administrative tasks, ad-hoc reports, and continuous improvement projects.
We are looking for a motivated Collections Specialist to join our team in Framingham, Massachusetts. This role involves engaging with customers to drive sales, resolve inquiries, and support marketing initiatives. The ideal candidate is proactive, organized, and skilled in customer communication and problem-solving.<br><br>Responsibilities:<br>• Conduct daily outbound calls to customers to secure orders, with call volumes ranging from 30 to 40+ calls per day, supporting weekly, quarterly, and annual sales objectives.<br>• Utilize product knowledge and sales expertise to upsell items, promote special offers, suggest alternatives for unavailable products, and address customer concerns effectively.<br>• Provide assistance to customers by resolving product-related inquiries, confirming orders, and coordinating with warehouse and purchasing teams to address delivery issues or special requests.<br>• Support the outside sales team by managing follow-up tasks, coordinating samples, and preparing marketing materials.<br>• Organize and ship product samples to both current and prospective customers, ensuring timely delivery.<br>• Submit sample requests to suppliers and facilitate receipt and organization in coordination with the warehouse team.<br>• Oversee the creation, updates, and distribution of marketing materials for the Retail Department using tools like Microsoft Publisher.<br>• Respond promptly to customer requests for product information, ensuring satisfaction.<br>• Assist in the planning and execution of trade shows, customer presentations, and new product or supplier rollouts.<br>• Occasionally visit local accounts to provide sampling and merchandising support and deliver products during emergencies.
<p>Our Cranston based client is looking to add a motivated and detail-oriented Collections Specialist to their growing team. In this role, you will be responsible for managing outstanding AR balances, contacting customers for payment, resolving billing issues and ensuring timely collection of outstanding balances. </p><p><br></p><p>What you can expect on a daily basis:</p><p><br></p><p>• Contact customers via phone, email, and written communication to follow up on past-due invoices.</p><p>• Maintain accurate and up-to-date records of all collection activity and communications.</p><p>• Resolve customer billing issues and disputes promptly and professionally.</p><p>• Prepare and send out account statements, collection letters, and payment reminders.</p><p>• Recommend accounts for further action or escalation when necessary.</p><p>• Process payments and post to customer accounts as needed.</p><p><br></p><p><br></p>
<p>We are looking for a detail-oriented Accounts Receivable Collections Specialist to join our team in Northern Kentucky. In this role, you will be responsible for managing customer accounts, ensuring timely payments, and maintaining accurate financial records. This position is vital to maintaining the company's financial health and requires strong communication and analytical skills.</p><p><br></p><p>Responsibilities:</p><p>• Implement effective strategies to recover outstanding payments and minimize overdue accounts.</p><p>• Evaluate customer accounts to identify potential risks associated with overdue receivables.</p><p>• Regularly review account details to address issues such as late payments or non-payment.</p><p>• Conduct timely collection calls to manage assigned accounts and ensure payments are received.</p><p>• Reconcile vendor statements to confirm accurate accounting records.</p><p>• Approve or release customer orders held by the system based on payment status.</p><p>• Maintain an organized and up-to-date accounts receivable aging report for all assigned accounts.</p><p>• Calculate monthly finance charges in alignment with company credit policy.</p><p>• Investigate and resolve payment discrepancies while negotiating payment plans with delinquent accounts.</p>
<p>Are you a results-driven professional with strong interpersonal skills and a knack for resolving outstanding accounts? Robert Half is seeking a Collections Specialist to assist one of our clients in recovering overdue payments while maintaining positive relationships with customers. This role plays a vital part in ensuring the financial stability of the organization. As a Collections Specialist, you will manage and resolve overdue accounts by working directly with customers and utilizing your negotiation skills to secure payments. You will focus on maintaining accuracy in customer accounts while delivering excellent customer service to achieve financial goals.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Monitor accounts to identify outstanding balances and ensure timely collection efforts.</li><li>Initiate contact with clients via phone, email, or mail to address overdue payments and resolve discrepancies.</li><li>Maintain accurate records of all collection activity and document payment arrangements </li><li>Work collaboratively with internal departments to resolve customer account discrepancies or disputes.</li><li>Negotiate payment plans and settlements within company guidelines.</li><li>Prepare aging reports and analyze trends for management review.</li><li>Ensure compliance with company policies, industry regulations, and applicable laws regarding collections.</li><li>Provide exceptional customer service, balancing firmness with professionalism to maintain positive client relationships.</li></ul><p><br></p>
