107 Results for Collections Manager Jobs

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Collections Manager

Chicago, Illinois
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. Is your current job giving “all-work-no-play” when it should be giving “work-life balance + above market pay rates”? Key Responsibilities <ul><li>Manage the North American collections function for commercial equipment finance portfolios across the U.S. and Canada. </li><li>Monitor portfolio performance and identify early warning indicators of customer deterioration. </li><li>Develop proactive collection strategies that maximize recoveries while preserving valuable customer relationships whenever possible. </li><li>Prioritize collection efforts based on risk, exposure, collateral quality, and probability of recovery. </li><li>Continuously improve collection effectiveness through data-driven portfolio segmentation and analytics. </li><li>Lead negotiations involving: Payment arrangements, Loan restructurings, Deferrals, Settlement agreements, Forbearance solutions </li><li>Evaluate workout alternatives balancing customer viability, collateral preservation, legal enforceability, and financial impact. </li><li>Manage escalated customer situations with professionalism and sound business judgment. </li><li>Coordinate repossessions, voluntary surrenders, remarketing activities, and deficiency recovery efforts. </li><li>Partner with asset management and remarketing teams to maximize collateral recovery values. </li><li>Monitor recovery performance and recommend strategies to reduce net credit losses. </li><li>Ensure compliance with: Company policies, Internal controls, Collection regulations, U.S. and Canadian legal requirements </li><li>Monitor Regulatory Default and Forbearance classifications. </li><li>Support internal and external audits related to portfolio management and collections. </li><li>Reporting & Portfolio Analytics </li><li>Prepare and present regular portfolio reporting </li><li>Develop dashboards and performance metrics to support data-driven decision making. </li><li>Drive continuous process improvements and automation initiatives that improve customer experience while strengthening portfolio controls. </li><li>Success Measures </li></ul>
2026-09-24T00:00:00Z

Collections Manager

Chicago, Illinois
onsite
Permanent / Full Time
90000 - 100000 USD / Yearly
The salary range for this position is $90,000 - $100,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this hybrid role please send your resume to [email protected]. The #1 thing on everyone's mind right now: ‘Where can I find a fresh start?’. NOTE: This position is a career-fast-track opportunity. Whoever fills this role is expected to be promoted quickly. Job Description:• Manage delinquency performance across all servicing portfolios, ensuring achievement of client, investor, and company delinquency reduction goals.• Oversee collection call strategies, queue management, dialer campaigns, and workforce allocation to maximize borrower contact rates and delinquency resolution outcomes.• Monitor collection effectiveness through key performance indicators including roll rates, right-party contacts, promise-to-pay fulfillment, cure rates, and loss mitigation referrals.• Ensure compliance with CFPB servicing regulations, FDCPA, FCRA, FACT Act, bankruptcy requirements, state collection laws, investor guidelines, and client contractual requirements.• Maintain department readiness for internal audits, external audits, regulatory examinations, and client reviews.• Establish and oversee call quality monitoring programs to ensure compliance, professionalism, borrower experience, and adherence to company standards.• Review escalated accounts and quality assurance findings to identify training and process improvement opportunities.• Identify and implement technology, workflow, dialer, reporting, and automation enhancements that improve operational efficiency, compliance, and borrower engagement.• Establish daily, weekly, and monthly performance objectives and provide ongoing coaching, mentoring, and development to maximize employee and departmental success.
2026-09-24T00:00:00Z

Collections Manager

Chicago, Illinois
onsite
Permanent / Full Time
90000 - 105000 USD / Yearly
The salary range for this position is $90,000-$105,000 plus bonus, and it comes with benefits, including medical, vision, dental, life, and disability insurance. To apply to this role please send your resume to [email protected] OverviewThis role plays a critical part in protecting portfolio quality, minimizing credit losses, maximizing recoveries, and delivering outcomes while preserving long-term client, dealer, and vendor relationships. The successful candidate will combine strong commercial judgment, analytical capabilities, negotiation skills, and operational discipline to proactively manage credit deterioration, restructurings, recoveries, and regulatory reporting. Working closely with Risk, Internal Sales, Finance, Legal and Operations, the Collections Manager will contribute directly to the overall financial performance and risk management. Job Description• Manage the North American collections function for commercial equipment finance portfolios across the U.S. and Canada. • Monitor portfolio performance and identify early warning indicators of customer deterioration. • Develop proactive collection strategies that maximize recoveries while preserving valuable customer relationships whenever possible. • Prioritize collection efforts based on risk, exposure, collateral quality, and probability of recovery. • Continuously improve collection effectiveness through data-driven portfolio segmentation and analytics. • Lead negotiations involving: Payment arrangements, Loan restructurings, Deferrals, Settlement agreements, Forbearance solutions • Evaluate workout alternatives balancing customer viability, collateral preservation, legal enforceability, and financial impact. • Manage escalated customer situations with professionalism and sound business judgment. • Coordinate repossessions, voluntary surrenders, remarketing activities, and deficiency recovery efforts. • Partner with asset management and remarketing teams to maximize collateral recovery values.
2026-09-28T00:00:00Z

Collections Specialist

Miami, Florida
onsite
Temporary / Contract
23 - 27 USD / Hourly
We are seeking a detail-oriented and results-driven Collections Specialist to manage outstanding accounts and support the company’s cash flow by ensuring timely payment collection. This role is responsible for contacting customers regarding past-due balances, resolving billing issues, maintaining accurate account records, and working collaboratively with internal teams to reduce delinquency. The ideal candidate has strong communication skills, sound judgment, and the ability to handle sensitive financial matters professionally.Key Responsibilities<ul><li>Monitor accounts receivable aging reports and identify overdue accounts</li><li>Contact customers by phone, email, or written correspondence to collect outstanding balances</li><li>Investigate and resolve billing discrepancies, payment disputes, and account issues</li><li>Maintain accurate records of collection activities, customer communications, and payment arrangements</li><li>Negotiate payment plans when appropriate and follow up on commitments</li><li>Reconcile customer accounts and ensure account balances are accurate</li><li>Escalate delinquent accounts according to company policy</li><li>Collaborate with accounting, customer service, and sales teams to resolve collection issues</li><li>Prepare reports on collection status, aging trends, and recovery efforts</li><li>Support month-end close and assist with cash application or AR-related tasks as needed</li><li>Help ensure compliance with company policies, internal controls, and applicable regulations</li></ul>If you are qualified please call victoria at 786.801.5830 or email [email protected]
2026-09-11T00:00:00Z

Collections Specialist

Rochester, New York
onsite
Permanent / Full Time
39520 - 45760 USD / Yearly
We are looking for a motivated Resolution Expert to join a growing team in Rochester, New York. This position focuses on speaking directly with consumers to address account concerns, arrange practical repayment solutions, and deliver a detail-oriented customer experience. The ideal candidate is confident on the phone, comfortable working in a fast-paced environment, and able to balance empathy with accountability while managing a high volume of daily interactions. Responsibilities:• Handle a large number of daily consumer calls, with a primary focus on outbound outreach while also responding to inbound inquiries.• Speak with customers to review account status, answer questions, and guide conversations toward timely resolution.• Set up and negotiate payment arrangements that align with company guidelines and individual customer situations.• Document interactions accurately and maintain detailed account records throughout the collections process.• Identify accounts that require additional review and route them for legal action, dispute investigation, or bankruptcy processing when appropriate.• Use sound judgment to de-escalate concerns, overcome objections, and move accounts toward resolution.• Manage conversations effectively across multiple accounts while meeting productivity and quality expectations.• Work with internal leadership and team processes to support efficient account recovery and consistent customer communication.
2026-09-28T00:00:00Z

Collections Specialist

Smithfield, Rhode Island
onsite
Permanent / Full Time
60000 - 65000 USD / Yearly
We are looking for a Collections Specialist to support accounts receivable activities and help maintain healthy customer payment practices in Rhode Island. This role focuses on managing outstanding balances, addressing billing questions, and working with internal teams to resolve account issues efficiently. The ideal candidate brings strong communication skills, sound judgment, and a detail-oriented approach to customer interactions while maintaining accuracy and confidentiality. Responsibilities: • Review assigned customer accounts to identify overdue balances and prioritize collection efforts based on aging and risk. • Maintain accurate documentation of account activity, including payment commitments, outreach attempts, and customer interactions. • Investigate billing concerns and disputed charges by partnering with internal departments to reach timely resolutions. • Monitor invoice due dates and promised payment timelines, and send follow-up reminders to encourage prompt settlement. • Respond to customer inquiries related to invoices, statements, payment status, and account history with clarity and courtesy. • Evaluate prior billing and payment trends to identify accounts that may require proactive outreach or alternative collection strategies. • Work directly with customers to establish practical repayment arrangements when standard payment terms cannot be met. • Prepare updates on delinquent balances, collection results, and portfolio performance for internal review. • Process incoming payments and applicable refunds accurately and within established timelines. • Follow all applicable regulations, internal policies, and confidentiality standards when handling account information.
2026-09-23T00:00:00Z

Collections Specialist

Fort Mill, South Carolina
onsite
Temporary / Contract
23 - 25 USD / Hourly
The Collections Specialist manages an assigned accounts receivable portfolio and is responsible for turning outstanding balances into cash. This role supports a high-volume, fast-paced environment within a multi-entity business that operates on a recurring revenue model. The individual in this position is expected to independently prioritize daily activity, make direct customer contact, identify barriers to payment, and drive timely resolution by partnering with customers and internal departments.Work is guided by a weekly portfolio review and the specialist’s own assessment of receivables exposure, rather than a fully automated collections workflow. Portfolios may include approximately 400 to 900 customer accounts with past-due balances ranging from $750,000 to $2,500,000, across a mix of large national accounts, strategic customers, franchise groups, and small to midsize businesses. Many accounts may involve parent-child billing structures and multiple bill-to locations.Success in this role requires strong results orientation, sound judgment, comfort working independently, and the ability to consistently meet monthly cash collection targets.Key Responsibilities<ul><li>Manage an assigned receivables portfolio and achieve a monthly cash collections target</li><li>Perform daily outbound collections activity, with emphasis on live customer outreach by phone, followed by email as needed</li><li>Escalate within customer accounts payable organizations when initial contacts do not lead to payment commitments</li><li>Obtain specific payment commitments, including amount and date, and accurately document them in the company’s receivables system</li><li>Actively monitor and follow through on payment promises until funds are received or a new resolution is secured</li><li>Use aging reports and weekly portfolio priorities to segment accounts by risk, balance, and delinquency, and develop a daily action plan</li><li>Respond to customer inquiries related to overdue balances and provide supporting documentation such as invoices, account statements, and account details</li></ul>
2026-09-15T00:00:00Z

Collections Specialist

Branchburg, New Jersey
onsite
Temporary / Contract
28.5 - 33 USD / Hourly
We are looking for a Collections Specialist for a company in Bridgewater, NJ. This Long-term Contract position requires a detail-oriented individual who can manage delinquent accounts with accuracy, sound judgment, and a customer-focused approach in a fully onsite environment. The ideal candidate brings prior experience in banking or credit union settings and is comfortable handling both consumer and commercial collections while maintaining compliance with internal policies and regulatory expectations. Collections Specialist Responsibilities:• Manage a portfolio of past-due consumer and commercial accounts, prioritizing follow-up efforts to reduce delinquency and improve repayment outcomes.• Contact customers by phone, email, and written correspondence to discuss outstanding balances, resolve payment issues, and negotiate appropriate repayment arrangements.• Review account histories, billing records, and supporting documentation to determine collection strategy and identify next steps for resolution.• Maintain accurate records of collection activity, customer interactions, commitments to pay, and account status updates within designated systems.• Work closely with internal lending, servicing, and customer support teams to address disputes, clarify account details, and support timely resolution of open balances.• Monitor payment commitments and take additional action on missed arrangements in accordance with established collection procedures and service standards.• Apply banking and credit union collection practices while ensuring all outreach and account handling align with applicable regulations and company policies.
2026-09-28T00:00:00Z

Collections Specialist

Boca Raton, Florida
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are seeking a motivated and detail-oriented Collections Specialist to join a growing team in Boca Raton, FL. The Collections Specialist will be responsible for managing outstanding accounts, communicating with customers regarding past-due balances, resolving billing discrepancies, and helping maintain accurate accounts receivable records. Responsibilities<ul><li>Manage a portfolio of accounts and monitor outstanding and past-due balances</li><li>Contact customers via phone and email regarding outstanding invoices and payment status</li><li>Review accounts receivable aging reports and prioritize collection efforts</li><li>Research and resolve billing discrepancies, short payments, disputes, and account issues</li><li>Negotiate payment arrangements and follow up on payment commitments</li><li>Maintain detailed documentation of collection activities and customer communications</li><li>Reconcile customer accounts and research unapplied or missing payments</li><li>Partner with Accounting, Accounts Receivable, Sales, and Customer Service teams to resolve account issues</li><li>Escalate severely delinquent or high-risk accounts as appropriate</li><li>Assist with month-end accounts receivable reporting and account cleanup</li><li>Maintain positive customer relationships while effectively collecting outstanding balances</li></ul>
2026-09-23T00:00:00Z

Collections Specialist

Mounds View, Minnesota
onsite
Temporary / Contract
24.2 - 28.05 USD / Hourly
Are you looking to advance your career as a collections professional at a rapidly growing company located conveniently near Mounds View, Minnesota. This Collections Specialist role will be a long term temporary / contract to hire employment opportunity that has immense opportunity for growth. Nourish your career as an experienced Collections Specialist at a growing company when you contact Robert Half today! The job:- Process Payments- Register all customer payments to the correct reports- Maintain quality customer service and a positive company image by resolving customer account inquiries- Manage inbound and outbound collections calls and correspondence- Process bankruptcy filings correctly when received- Abide by all Federal Fair Credit Reporting Act rules and regulations- Manage all billing and reporting activities in line with deadlines- Locate delinquent customer accounts through various means, e.g. skip-tracing, phone contact, written correspondence, and make arrangements for payment- Oversee and update customer files to ensure data consistency *Please note that all candidates are required to provide 2 recent supervisor or manager references in order to be considered for employment. Please submit your resume and call 651-293-3973 for review and consideration.
2026-09-24T00:00:00Z

Collections Specialist

Omaha, Nebraska
onsite
Temporary / Contract
18 - 20 USD / Hourly
We are looking for a Collections Specialist to support a Financial Services organization in Omaha, Nebraska. This Long-term Contract opportunity is suited for someone who can manage customer accounts effectively, communicate clearly about outstanding balances, and help maintain timely payment activity. The ideal candidate will bring a strong understanding of collection practices, billing follow-up, and account resolution while delivering a positive customer experience. Responsibilities:• Contact customers regarding overdue balances and guide them through appropriate repayment or resolution options.• Review account details, payment activity, and billing records to identify outstanding issues and determine next steps.• Maintain accurate documentation of collection efforts, customer conversations, and account status updates in internal systems.• Work closely with internal teams to resolve billing discrepancies and support timely account reconciliation.• Apply established collection procedures to both commercial and consumer accounts while meeting service and performance expectations.• Monitor assigned portfolios to prioritize follow-up activities and improve overall recovery results.• Respond to customer questions related to invoices, balances, and payment arrangements in a clear and detail-oriented manner.
2026-09-26T00:00:00Z

Collections Specialist

Houston, Texas
onsite
Temporary / Contract
30 - 33 USD / Hourly
We are looking for a Collections Specialist to support accounts receivable activities for a steel manufacturing operation. This long-term contract opportunity is ideal for someone who is detail oriented and has strong business-to-business collections experience and can work proactively with customers and internal teams to resolve payment obstacles and reduce aging balances. The role focuses on managing commercial accounts, investigating billing concerns, and maintaining steady communication to keep cash flow on track. Responsibilities: • Oversee a portfolio of commercial customer accounts and organize collection efforts based on aging trends and account priority. • Contact business customers regularly to address overdue balances before they become significantly past due and secure payment commitments. • Investigate payment delays by reviewing invoice discrepancies related to purchase orders, pricing, freight, taxes, rental charges, and other billing details. • Partner with customer service, rentals, and other internal departments to correct account issues and remove barriers to payment. • Monitor open disputes through completion, document progress, and follow up consistently until balances are resolved. • Provide support for select billing activities and order release coordination when business needs require additional assistance. • Maintain detailed account records, communication notes, and collection activity updates in company systems to support accurate reporting and follow-through.
2026-09-29T00:00:00Z

Collections Specialist

Milwaukie, Oregon
onsite
Temporary / Contract
25 - 26 USD / Hourly
We are looking for a Collections Specialist to support accounts receivable operations for a property and facilities management organization in Milwaukie, Oregon. This Contract position focuses on reducing outstanding balances through clear customer communication, accurate billing follow-up, and timely issue resolution. The ideal candidate is comfortable managing inbound calls, documenting account activity in CRM tools, and working closely with colleagues and external partners to maintain strong payment performance. Responsibilities: • Review delinquent accounts and recommend prompt, practical next steps to improve payment status and minimize aging balances. • Contact customers regarding past-due invoices through phone and written communication while maintaining a courteous and attentive approach. • Handle inbound calls related to account balances, billing questions, and payment concerns, providing clear and accurate information. • Update CRM and receivables records with detailed notes, payment commitments, dispute information, and follow-up actions. • Coordinate with team members, customers, and vendors to resolve billing issues and remove obstacles delaying payment. • Monitor open accounts receivable items and follow established collection processes to support timely recovery of outstanding funds. • Prepare and distribute account statements, reminders, and related correspondence to encourage prompt payment. • Escalate complex or high-risk delinquency matters when needed and share recommendations for corrective action with appropriate stakeholders.
2026-09-29T00:00:00Z

Collections Specialist

Pasadena, California
onsite
Temporary / Contract
20 - 22 USD / Hourly
Collections Specialist opportunity in a mid-sized services company. As a Collections Specialist, you will perform customer and/or commercial collections and resolve customer account issues. In this Collections Specialist position, you will report to the Collections Manager. This company offers a great work environment! Please email your resume and call 626.463.2030 for immediate consideration. Collections Outreach:· Contact customers with overdue payments through various channels such as phone calls, emails, and letters.· Implement effective collection strategies to recover outstanding balances.Negotiation and Resolution:· Negotiate payment arrangements and terms with customers who are experiencing financial difficulties.· Resolve disputes and address customer inquiries related to overdue payments.Payment Reconciliation:· Reconcile customer payments with outstanding balances.· Ensure accuracy in recording and tracking payments received.Documentation and Record Keeping:· Maintain detailed and organized records of customer interactions, payment arrangements, and collection activities.· Document any agreements made with customers regarding payment plans.Reporting and Analysis:· Generate and analyze reports on accounts receivable aging and collection performance.· Provide insights into trends, challenges, and potential areas for improvement.Credit Risk Assessment:· Assess the creditworthiness of customers and recommend appropriate credit limits.
2026-09-17T00:00:00Z

Collections Specialist

Huntington Beach, California
onsite
Temporary / Contract
27.55 - 31.9 USD / Hourly
We are looking for a Collections Specialist to support business-to-business account recovery efforts for a Contract position based in Huntington Beach, California. This role focuses on managing a high-volume portfolio, maintaining clear client communication, and helping resolve outstanding balances through effective follow-up and problem-solving. The ideal candidate brings strong commercial collections experience, attention to detail, and confidence working with billing data and account records in Excel and enterprise systems. Responsibilities: • Manage a portfolio of approximately 50 to 100 commercial accounts, following up on outstanding invoices and driving timely resolution of past-due balances. • Communicate with retail business clients through written correspondence and other outreach methods to secure payment commitments or bring accounts to closure. • Use credit and collections platforms to initiate automated reminders and support consistent follow-up activity across assigned accounts. • Prepare and issue final demand notices when standard collection efforts have not resolved delinquent balances. • Investigate billing concerns and account issues, identify the cause of nonpayment, and work toward practical solutions with customers. • Maintain accurate account documentation, payment updates, and collection activity records within JD Edwards EnterpriseOne and related systems. • Analyze account details and aging information in Microsoft Excel to prioritize collection efforts and monitor progress against outstanding receivables.
2026-09-23T00:00:00Z

Collections Specialist

Kapolei, Hawaii
onsite
Temporary / Contract
23.75 - 27.5 USD / Hourly
We are looking for a Collections Specialist to support retail finance operations in Kapolei, Hawaii through a Contract assignment. This position focuses on maintaining healthy receivables by coordinating billing activity, posting payments, reviewing account status, and following up with customers on outstanding balances. The ideal candidate brings strong attention to detail, confidence working with financial records, and the ability to stay organized in a fast-moving office environment. Due to the nature of the work and onsite requirements, preference will be given to Hawaii residents. Applicants should be able to reliably commute or reside within the region to meet business needs. All qualified applicants are encouraged to apply by calling us at 808-531-8056. Responsibilities:• Manage day-to-day accounts receivable activities, including generating invoices, issuing statements, and applying incoming payments accurately.• Monitor past-due balances and conduct timely follow-up with customers to resolve delinquent accounts through detail-focused collection practices.• Maintain customer account records by updating billing details, researching discrepancies, and ensuring account information remains accurate.• Prepare and review aging reports, subledger activity, and other receivable data to support financial oversight and informed decision-making.• Assist with month-end close tasks by reconciling transactions, validating balances, and supporting overall accuracy in reporting.• Contribute to bank reconciliation support by comparing payment activity against financial records and identifying variances for resolution.• Produce billing, job cost, and work-in-progress reporting to provide visibility into operational and financial performance.• Use accounting and reporting tools such as QuickBooks Desktop, Timberline, Sage 300, and Excel to complete daily responsibilities efficiently.
2026-09-30T00:00:00Z

Collections Specialist

Palm Beach Gardens, Florida
onsite
Temporary to Hire
22.8 - 26.4 USD / Hourly
We are looking for a Collections Specialist to join a growing team in Florida. This contract-to-permanent opportunity is ideal for someone who communicates confidently, works with urgency, and is eager to build experience in an environment that offers training and long-term potential. The person in this role will support account resolution efforts by speaking with clients, reviewing billing concerns, and helping ensure balances are addressed accurately and effectively. Responsibilities: • Make a high volume of outbound calls each day to connect with customers regarding open balances and payment activity. • Review account details to identify billing discrepancies, research disputes, and help clarify outstanding charges. • Communicate with clients in a respectful and attentive manner while working toward timely payment resolution. • Document customer conversations, account updates, and follow-up actions accurately within internal records. • Coordinate with internal teams as needed to confirm invoice accuracy and resolve account questions efficiently. • Prioritize collection activities with a strong sense of urgency while maintaining quality and attention to detail. • Support ongoing account follow-up efforts to reduce delinquent balances and improve collection outcomes.
2026-09-30T00:00:00Z

Collections Specialist

Humble, Texas
onsite
Temporary to Hire
24 - 26 USD / Hourly
Collections SpecialistLocation: Humble/Kingwood areaSchedule: Fully onsitePosition Type: Contract-to-hirePosition Summary:Our client is seeking a Collections Specialist to manage customer accounts, collect outstanding balances, resolve billing discrepancies, and maintain accurate account records. This role requires strong communication, problem-solving, and organizational skills, along with the ability to work cross-functionally to support timely payments and positive customer relationships.Key Responsibilities:<ul><li>Manage assigned accounts and contact customers regarding outstanding balances</li><li>Research and resolve billing discrepancies, payment issues, and account disputes</li><li>Maintain detailed collection notes, account records, and customer master data</li><li>Send invoices, statements, and collection communications</li><li>Collaborate with billing, sales, and operations teams to resolve account issues</li><li>Process credit memos and account adjustments as needed</li><li>Monitor aging reports and recommend actions to reduce past-due balances</li><li>Support escalated accounts and help develop collection strategies</li><li>Ensure compliance with company policies and procedures</li></ul>
2026-09-30T00:00:00Z

Collections Specialist

Charlotte, North Carolina
onsite
Temporary / Contract
22.8 - 24 USD / Hourly
We are looking for a Collections Specialist to support commercial receivables efforts for a construction-focused organization in Charlotte, North Carolina. This Long-term Contract position is ideal for someone who brings strong B2B collections experience and can communicate effectively with customers while protecting cash flow. The person in this role will help manage credit-related activities, follow up on outstanding balances, and contribute to an organized, detail-focused collections process. Responsibilities: • Manage business-to-business collection activities by contacting customers regarding past-due invoices and securing timely payment commitments. • Review account status and aging reports to prioritize collection efforts and reduce outstanding receivables. • Process and assess credit applications to support sound customer account decisions. • Partner with internal teams to resolve billing questions, payment discrepancies, and account issues that may delay collections. • Maintain accurate records of customer communication, payment arrangements, and account updates in the appropriate systems. • Support commercial credit evaluations and assist with decisions related to account approval and risk review.
2026-09-25T00:00:00Z

Collections Specialist

Byron Center, Michigan
onsite
Temporary / Contract
23 - 25 USD / Hourly
We are seeking a customer-focused Collections Specialist to join a well-known manufacturer in Byron Center, MI. The ideal candidate will be responsible for managing outstanding accounts through proactive phone calls and email follow-up while maintaining strong client and vendor relationships. This role requires excellent communication skills, professionalism, and a commitment to providing outstanding customer service while ensuring timely payment of outstanding balances. Key Responsibilities<ul><li>Contact customers regarding past-due invoices through phone calls and email correspondence.</li><li>Manage collection efforts while maintaining positive customer relationships.</li><li>Follow up on outstanding balances and negotiate payment arrangements when appropriate.</li><li>Research and resolve billing discrepancies, payment issues, and account disputes.</li><li>Communicate with vendors, customers, and internal departments to ensure timely resolution of account concerns.</li><li>Document collection activities, conversations, and payment commitments accurately.</li><li>Monitor accounts receivable aging reports and prioritize collection efforts.</li><li>Process and apply customer payments as needed.</li><li>Provide exceptional customer service while balancing collection goals.</li><li>Assist with account reconciliations and reporting activities.</li></ul>
2026-09-11T00:00:00Z

Collections Specialist

Norfolk, Virginia
onsite
Temporary to Hire
18 - 21 USD / Hourly
We are looking for a Collections Specialist to join our team in Norfolk, Virginia in a Contract to Permanent role. This position focuses on managing outstanding advertising-related receivables while delivering responsive support to customers with billing questions or account concerns. The ideal candidate brings strong organization, sound judgment, and a consistent approach to reducing past-due balances across a range of advertising services. Responsibilities: • Manage collection activities for advertising accounts by following up on past-due balances and encouraging timely payment. • Investigate billing concerns, clarify account discrepancies, and work directly with customers to reach accurate resolutions. • Support receivables for multiple advertising offerings, including print, digital, creative, and other related services. • Maintain detailed account records, document collection efforts, and track progress on delinquent balances. • Communicate professionally with clients to address payment issues while preserving strong business relationships. • Review aging reports and prioritize outreach efforts to improve cash flow and reduce outstanding receivables. • Collaborate with internal teams when account adjustments or billing corrections are needed to resolve customer concerns.
2026-09-14T00:00:00Z

Collections Specialist

Brown Summit, North Carolina
onsite
Temporary / Contract
25.175 - 29.15 USD / Hourly
We are looking for a Collections Specialist in the Greensboro area. This temp to hire position is suited for someone who can balance firm collection practices with responsive customer communication while maintaining accurate account records. The role focuses on resolving outstanding balances, reviewing credit-related information, and working across accounting systems to keep billing and payment activity organized and up to date. Responsibilities:• Manage assigned customer accounts by following up on overdue invoices, documenting outreach, and driving timely payment resolution.• Review account balances, billing details, and payment history to identify discrepancies and support effective collection efforts.• Communicate with customers by phone and email to address past-due balances, answer account questions, and maintain positive business relationships.• Use accounting platforms and reporting tools, including Excel, to track collection activity, prepare status updates, and maintain accurate records.• Research customer information through available resources such as Accurint to support account verification and recovery efforts when needed.• Process and monitor billing-related transactions while coordinating with internal teams to resolve invoice issues and payment exceptions.• Support credit-related review activities by assessing account risk indicators and escalating concerns when collection trends require attention.• Work within systems such as Great Plains and IBM AS/400 to update account information, review transaction history, and maintain collection documentation.
2026-09-22T00:00:00Z

Collections Specialist

Troy, Ohio
onsite
Temporary / Contract
20.9 - 22 USD / Hourly
We are looking for a Collections Specialist to support accounts receivable operations for a machinery manufacturing organization in Troy, Ohio. This Long-term Contract position focuses on maintaining timely payment activity, keeping customer accounts current, and helping the finance team preserve steady cash flow through accurate billing and account follow-up. The ideal candidate brings a practical understanding of collections, payment application, and account research, along with the communication skills needed to work effectively with both customers and internal teams. Responsibilities: • Oversee customer invoicing and payment activity by reviewing transactions, matching receipts, and confirming account balances are recorded correctly. • Track receivables aging and take timely action on overdue accounts through careful outreach and consistent follow-up. • Research billing concerns, short payments, and disputed charges to identify root causes and drive resolution. • Update account histories with accurate records of payment status, collection efforts, and customer communications. • Post incoming payments and allocate cash receipts to the correct customer accounts in a timely manner. • Produce regular accounts receivable and collections summaries to provide management with visibility into outstanding balances and trends. • Partner with sales, customer service, and accounting teams to resolve account issues that may affect payment timing. • Assist with month-end close tasks related to receivables, including reconciliations and reporting support. • Recommend process improvements that strengthen collection performance and help reduce delinquent balances.
2026-09-23T00:00:00Z

Collections Specialist

Minneapolis, Minnesota
remote
Temporary / Contract
18 - 19 USD / Hourly
We are looking for a Collections Specialist to support account resolution activities.This long-term contract opportunity is suited for someone who can communicate professionally, manage sensitive billing matters, and work effectively in a fast-paced branch environment. The position calls for sound judgment, strong follow-through, and the ability to navigate collection-related tasks across healthcare and operational systems. Responsibilities:• Manage outstanding accounts by reviewing balances, contacting appropriate parties, and driving timely resolution of payment issues.• Investigate billing and collection discrepancies, document account activity accurately, and maintain clear records for follow-up actions.• Work with internal teams and external stakeholders to address questions related to healthcare coverage, reimbursement, and account status.• Use available systems and digital tools, including video-based communication when needed, to support efficient account servicing and issue resolution.• Apply established collection procedures while meeting service expectations, compliance standards, and departmental turnaround goals.• Coordinate with offshore or cross-functional support partners to ensure account updates and escalations are handled consistently.• Monitor case progress, identify barriers to collection, and recommend next steps to improve recovery outcomes.• Support process-related activities tied to healthcare programs and payer environments, including TRICARE and HealthCare.gov-related account matters.
2026-09-28T00:00:00Z

Collections Specialist

Chicago, Illinois
onsite
Permanent / Full Time
45000 - 60000 USD / Yearly
We are looking for a Collections Specialist to support delinquent mortgage accounts and help borrowers find practical paths toward resolution in northwest suburbs of Chicago IL. This role focuses on early-stage delinquency management, combining outbound communication, account review, and payment collection with a strong customer service approach. The ideal candidate can balance compliance, empathy, and follow-through while working across servicing tools and internal teams to reduce delinquency and improve borrower outcomes. Responsibilities:• Oversee a portfolio of past-due mortgage accounts and carry out collection activities in line with established service expectations and regulatory standards.• Communicate with borrowers to review account standing, understand reasons for missed payments, and explain available options for bringing loans current.• Accept payments, record promised payment dates, and maintain accurate notes on borrower interactions and account developments within servicing platforms.• Arrange repayment solutions that fit approved guidelines while supporting timely resolution of delinquent balances.• Examine transaction history, prior correspondence, and servicing records to address borrower questions and strengthen collection efforts.• Track delinquency reports, work queues, and exception items to ensure follow-up actions are completed promptly.• Recognize situations where borrowers may need additional relief solutions and direct eligible accounts to the Loss Mitigation team for further review.• Partner with internal departments to resolve account discrepancies, answer servicing-related questions, and support overall borrower assistance efforts.• Use servicing applications, dialer systems, workflow tools, and reporting resources to manage daily assignments efficiently.• Contribute to process improvement efforts, procedural updates, testing activities, and other special assignments as needed.
2026-09-22T00:00:00Z

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