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313 results for Client Services Specialist jobs
- Alpharetta, GA
- onsite
- Temporary / Contract
- 26 - 30 USD / Hourly
- <p>We are looking for a Service Management Centre Analyst to help drive operational excellence across enterprise technology environments. This role serves as a central coordination point during production incidents, partnering with engineering teams, service owners, cloud providers, and business stakeholders to restore services, improve processes, and strengthen overall operational maturity.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><p>· Lead and coordinate major incident response activities, serving as the central point of communication between technical teams, service owners, cloud providers, and business stakeholders during production outages and service disruptions.</p><p>· Assess business impact, drive escalation procedures, facilitate bridge calls, and ensure timely restoration of critical services while maintaining clear stakeholder communications throughout the incident lifecycle.</p><p>· Monitor and analyze service health, events, alerts, and performance across hybrid cloud and on-premises environments to proactively identify and mitigate potential service-impacting issues.</p><p>· Support and enforce ITIL-aligned Incident, Event, Change, Problem, and Major Incident Management processes, ensuring accurate documentation and timely updates within ServiceNow or other ITSM platforms.</p><p>· Lead Root Cause Analysis (RCA) and post-incident review activities, driving corrective and preventive actions that improve service reliability and reduce recurring incidents.</p><p>· Identify trends, operational risks, and opportunities for continuous improvement, partnering with technical teams to enhance processes, operational maturity, and service resilience.</p><p>· Contribute to automation initiatives and workflow improvements that reduce manual effort, increase operational efficiency, and support the ongoing evolution of the Service Management Center.</p><p>e</p>
- 2026-11-12T00:00:00Z
- Broken Arrow, OK
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p>We are looking for an experienced Tier 1 or 2 Support candidate, who will be working as an on-boarding Specialist to join a Contract assignment in Broken Arrow, Oklahoma. This role is ideal for an IT specialist who can provide hands-on technical assistance across desktop support, workstation deployment, and basic network connectivity in on-site environments. The position will focus on helping new client locations get up and running smoothly while delivering dependable day-to-day technical support.</p><p><br></p><p>Responsibilities:</p><p>• Provide on-site technical support for new client onboarding engagements, ensuring systems and user equipment are ready for business use.</p><p>• Configure, deploy, and troubleshoot desktop and laptop systems running Windows 10 and Windows 11.</p><p>• Set up PCs, peripherals, and related hardware while verifying proper connectivity and functionality.</p><p>• Assist with basic network support tasks, including working with Ubiquiti UniFi and SonicWall firewall environments.</p><p>• Support users with general IT issues, resolving escalated incidents and identifying practical solutions.</p><p>• Coordinate with internal and client-side teams to maintain progress on onboarding activities and technical readiness.</p><p>• Perform system checks, document completed work, and confirm that installed technology meets operational needs.</p><p>• Provide support related to SharePoint access and general usage as part of the onboarding process.</p>
- 2026-11-04T00:00:00Z
- Atlanta, GA
- onsite
- Temporary / Contract
- 0 - 0 USD / Yearly
- <p><strong>Location:</strong> Atlanta, GA (Hybrid – 3 days in-office / 2 days remote)</p><p><strong>Duration:</strong> 90 Days (Contract with potential for extension/conversion based on performance and business needs)</p><p><strong>Employment Type:</strong> Full-Time Contract</p><p><br></p><p>About the Role</p><p>We are seeking an energetic, analytical, and customer-obsessed <strong>Customer Experience (CX) Manager</strong> for a 90-day contract engagement with potential for extension. In this role, you will play a critical part in shaping, optimizing, and elevating our customer journey across all touchpoints.</p><p>Working closely with cross-functional teams including Support, Product, Marketing, and Operations, you will identify friction points, implement process improvements, and establish key CX metrics to ensure our customers have an exceptional experience.</p><p>Key Responsibilities</p><ul><li><strong>Customer Journey Mapping:</strong> Analyze and optimize end-to-end customer touchpoints to identify pain points, drop-offs, and opportunities for friction reduction.</li><li><strong>Voice of Customer (VoC) Strategy:</strong> Gather, synthesize, and act upon customer feedback (NPS, CSAT, CES, reviews, and support tickets) to drive actionable business insights.</li><li><strong>Process & Workflow Improvement:</strong> Partner with cross-functional teams (Product, Marketing, Support, Operations) to design and implement processes that improve overall customer satisfaction and retention.</li><li><strong>Metrics & Reporting:</strong> Monitor, analyze, and present key performance indicators (KPIs) and customer trends to leadership on a weekly/monthly basis.</li><li><strong>Team & Operations Support:</strong> Serve as an advocate for the customer internally, establishing clear guidelines, SOPs, and best practices for frontline customer-facing teams.</li></ul>
- 2026-11-02T00:00:00Z
- North Brunswick, NJ
- onsite
- Permanent / Full Time
- 90000 - 100000 USD / Yearly
- <p>benefits:</p><ul><li>medical</li><li>dental</li><li>vision</li><li>401k</li><li>paid time off</li></ul><p><br></p><p><strong>Responsibilities</strong></p><ul><li>Oversee day-to-day customer service operations and ensure high-quality support delivery</li><li>Manage, coach, and develop a team of customer service representatives</li><li>Implement and improve processes to enhance efficiency and customer experience</li><li>Monitor KPIs, analyze performance metrics, and drive continuous improvement</li><li>Collaborate cross-functionally with sales, logistics, and finance teams</li><li>Resolve escalated customer issues in a timely manner</li><li>Ensure compliance with company policies and operational procedures</li></ul>
- 2026-10-16T00:00:00Z
- Bentonville, AR
- onsite
- Temporary / Contract
- 18.05 - 20.9 USD / Hourly
- We are looking for a customer-focused, detail-oriented individual to support employees with benefit-related questions in a Long-term Contract position based in Arkansas. This opportunity is well suited for someone who communicates clearly, works independently, and can manage sensitive information with discretion. The role begins remotely and involves assisting with topics such as health coverage, retirement plans, enrollment support, and claims inquiries while delivering a dependable service experience.<br><br>Responsibilities:<br>• Respond to employee inquiries about benefit programs, including medical coverage, retirement options, claims, and enrollment matters, with accuracy and professionalism.<br>• Walk employees through online tools, account access, and available resources so they can complete benefits-related tasks successfully.<br>• Investigate service issues, provide appropriate resolutions when possible, and direct more complex concerns to the correct support channels.<br>• Record each customer interaction thoroughly in internal systems to maintain accurate service and case documentation.<br>• Handle conversations across multiple platforms and applications while maintaining a high level of attentiveness and service quality.<br>• Safeguard confidential employee information by following privacy expectations and secure handling procedures.<br>• Maintain consistent availability during the assigned regular schedule, including the required half-day Saturday shift and Wednesday off.<br>• Participate fully in required training and apply new processes, tools, and service standards quickly and effectively.
- 2026-11-06T00:00:00Z
- Hopkins, MN
- onsite
- Temporary / Contract
- 23 - 26 USD / Hourly
- <p>We are seeking a professional and customer-focused French Bilingual Customer Service Representative. In this role, you will serve as a primary point of contact for customers, providing exceptional support in both English and French. The ideal candidate has strong communication skills, enjoys helping others, and can effectively manage customer inquiries in a fast-paced environment.</p><p><br></p><p>Key Responsibilities</p><ul><li>Provide outstanding customer service in both French and English via phone, email, and other communication channels.</li><li>Resolve customer concerns efficiently while maintaining a positive customer experience.</li><li>Accurately document customer interactions and update records within company systems.</li><li>Process customer orders, account updates, and service requests.</li><li>Escalate complex issues when necessary and follow through to resolution.</li><li>Meet established performance, quality, and productivity expectations.</li></ul><p><br></p>
- 2026-10-23T00:00:00Z
- Newark, DE
- onsite
- Temporary / Contract
- 18 - 18 USD / Hourly
- <p>We are looking for a customer-focused <strong>Claims Services Representative</strong> to support claim-related inquiries and administrative processes for a long-term contract opportunity in Newark, Delaware. This position is ideal for someone who communicates clearly, stays organized in a fast-paced setting, and can deliver dependable service to customers and internal partners. The role centers on handling claim documentation, providing timely updates, and helping ensure each case moves forward accurately and efficiently.</p><p><br></p><p><strong>Responsibilities:</strong></p><p>• Respond to customer and stakeholder questions regarding claim status, documentation, and next steps with professionalism and clarity.</p><p>• Review incoming claim information for completeness and accuracy, and enter details into internal systems in a timely manner.</p><p>• Coordinate with adjusters, service teams, and other internal partners to support the progress of active claims.</p><p>• Maintain organized claim records by updating files, tracking communications, and documenting actions taken on each case.</p><p>• Follow established procedures to process claim-related transactions and escalate issues that require additional review.</p><p>• Communicate with claimants and relevant parties to obtain missing information and help prevent delays in resolution.</p><p>• Monitor assigned workloads to ensure service standards are met while balancing multiple tasks effectively.</p>
- 2026-10-29T00:00:00Z
- Stoneham, MA
- onsite
- Permanent / Full Time
- 60000 - 61000 USD / Yearly
- We are looking for an experienced customer contact center specialist to support clients with a wide range of banking service needs. This position focuses on delivering responsive, accurate assistance across digital and traditional service channels while maintaining a high standard of service. The ideal candidate brings strong financial services experience, sound operational judgment, and a commitment to creating positive customer experiences.<br><br>Responsibilities:<br>• Guide customers in using digital banking resources, including online and mobile platforms, to help them complete everyday banking activities confidently.<br>• Respond to client questions promptly and handle account-related requests with accuracy, discretion, and attention to detail.<br>• Process routine banking transactions while ensuring service quality, compliance, and a positive customer experience.<br>• Support customer interactions across both face-to-face and remote channels, adapting communication style to meet individual needs.<br>• Maintain strict adherence to security protocols, internal policies, and regulatory standards during every customer interaction.<br>• Collaborate with team members to resolve service issues efficiently and contribute to smooth day-to-day contact center operations.<br>• Represent the organization in customer- and community-facing activities that strengthen client relationships and brand presence.
- 2026-10-23T00:00:00Z
- Monroe, NC
- onsite
- Temporary to Hire
- 37.2115 - 43.087 USD / Hourly
- We are looking for an experienced Senior Customer Success Manager to lead customer-facing service operations for a wholesale distribution organization in Monroe, North Carolina. This contract opportunity with permanent potential is ideal for a leader who can strengthen service delivery, guide high-performing teams, and elevate the overall customer experience across technical support and account interactions. The role blends people leadership, process optimization, and cross-functional partnership to ensure customers receive responsive, consistent, and solutions-oriented support.<br><br>Responsibilities:<br>• Lead and coach customer success and technical service teams, creating clear goals, accountability measures, and development opportunities that support strong performance.<br>• Oversee the full customer support experience, including onboarding, technical guidance, order-related assistance, delivery coordination, invoicing questions, credit adjustments, and issue resolution.<br>• Champion a service culture centered on responsiveness, quality, and continuous improvement across every customer touchpoint.<br>• Act as a senior point of contact for high-priority accounts and complex escalations, ensuring concerns are addressed effectively and professionally.<br>• Establish and refine service standards, communication practices, and customer experience expectations to promote consistency across teams.<br>• Review operational and service metrics to identify trends, measure effectiveness, and implement targeted improvements based on customer feedback.<br>• Maintain and enhance customer-facing procedures, standard operating documentation, training resources, and best practice guidelines.<br>• Partner with internal stakeholders to improve workflows, strengthen system adoption, and support automation and digital tools that improve customer outcomes.<br>• Contribute to talent planning efforts by supporting employee growth, leadership development, and long-term team continuity.
- 2026-11-11T00:00:00Z
- Walnut Creek, CA
- onsite
- Permanent / Full Time
- 90000 - 120000 USD / Yearly
- <p><strong>Jennifer Fukumae</strong> is a direct-hire recruiter specializing in Financial Services, partnering with firms and professionals to connect top talent with the right opportunities. <u>Reach out via LinkedIn or email to start a conversation.</u></p><p> </p><p>A growing, client-focused wealth advisory practice in the Bay Area is seeking a <strong>Client Service Associate</strong> to join its team. The Client Service Associate works closely with Financial Advisors and the broader client service team to provide a high level of service to clients and support day-to-day account and administrative needs.</p><p><br></p><p><strong>Job Duties</strong></p><ul><li>Serve as a primary point of contact for clients, responding to account and service-related questions and requests.</li><li>Support client onboarding, account maintenance, transfers, distributions, and other account servicing needs.</li><li>Provide day-to-day administrative and client support to Financial Advisors, including meeting preparation and follow-up.</li><li>Process client transactions accurately and ensure required documentation and approvals are completed.</li><li>Maintain accurate client records and follow firm policies, compliance requirements, and regulatory guidelines.</li><li>Collaborate with advisors, operations, and other team members to provide a seamless client experience.</li></ul><p><br></p>
- 2026-11-12T00:00:00Z
- San Diego, CA
- onsite
- Temporary / Contract
- 23 - 25 USD / Hourly
- <p>We are seeking a professional and customer-focused <strong>Bilingual Spanish Call Center Agent</strong> to support inbound and outbound communications with English- and Spanish-speaking customers. The ideal candidate will have strong communication skills, a helpful attitude and the ability to resolve questions efficiently while delivering excellent service.</p><p><br></p><p><strong>Key Responsibilities:</strong></p><ul><li>Handle inbound and outbound calls in both English and Spanish</li><li>Assist customers with questions related to products, services, accounts, appointments or orders</li><li>Provide accurate information and resolve routine issues in a timely and professional manner</li><li>Document customer interactions, concerns and resolutions in the system</li><li>Escalate complex issues to the appropriate department or supervisor</li><li>Meet call quality, productivity and attendance expectations</li><li>Maintain a positive and professional tone with all customers</li><li>Support additional customer service or administrative tasks as assigned</li></ul><p><br></p>
- 2026-11-07T00:00:00Z
- Edina, MN
- onsite
- Temporary / Contract
- 22 - 25 USD / Hourly
- <p>Our client is seeking a motivated and service-oriented French Bilingual Customer Service Representative to support customers. This role is ideal for someone who enjoys building relationships, resolving customer concerns, and providing professional support in both French and English. The successful candidate will act as a trusted resource for customers by answering questions, processing requests, and ensuring a positive customer experience from start to finish.</p><p><br></p><p>Key Responsibilities</p><ul><li>Serve as the primary point of contact for French- and English-speaking customers.</li><li>Coordinate with internal departments to resolve customer issues and ensure timely follow-up.</li><li>Monitor customer requests from initiation through resolution and provide status updates as needed.</li><li>Process orders, returns, refunds, and account changes accurately and efficiently.</li><li>Maintain detailed records of customer interactions and update information in company databases.</li><li>Educate customers on available products, services, and self-service resources.</li><li>Identify trends in customer concerns and communicate feedback to management.</li><li>Support customer retention efforts by building strong relationships and delivering a positive service experience.</li><li>Assist with special projects and administrative tasks as assigned.</li></ul><p><br></p>
- 2026-10-23T00:00:00Z
- Albany, NY
- onsite
- Temporary / Contract
- 19 - 21 USD / Hourly
- <p>We’re partnering with a well-respected nonprofit that is growing its Member Support team. If you want more than your next job, this temp-to-hire role offers long-term potential, strong training, room to grow your career, and excellent benefits once you’re hired permanently. You’ll join a supportive team at a well-known organization with a long history of serving its communities, and you’ll have the chance to make a real difference in the community!</p><p><strong>What You’ll Do:</strong></p><ul><li>Help members in person, by phone, and online</li><li>Answer questions and resolve service issues</li><li>Process transactions and keep accurate records</li><li>Identify member needs and suggest the right solutions</li><li>Build lasting customer relationships</li><li>Work with a collaborative, customer-focused team</li></ul><p><strong>We’re Looking For People Who:</strong></p><ul><li>Love helping others and creating a great experience</li><li>Connect easily with people and communicate clearly</li><li>Do well in a fast-paced environment</li><li>Are professional, reliable, and eager to learn</li><li>Bring flexibility and dependability to the team</li><li>Want to grow with a respected organization</li></ul><p><strong>What You’ll Need:</strong></p><ul><li>Customer service or other people-facing experience</li><li>Strong communication and problem-solving skills</li><li>Comfort picking up new systems and technology</li><li>Ability to multitask while staying accurate and professional</li></ul><p><strong>Schedule:</strong> Two-week rotation of day and evening shifts, plus every other Saturday</p><ul><li>Day: 7:00 AM – 5:00 PM</li><li>Evening: 9:00 AM – 7:00 PM</li><li>Saturday: 8:00 AM – 2:00 PM</li><li>Schedules are set in advance, with some flexibility depending on business needs</li></ul><p><strong>Great Backgrounds Include:</strong></p><ul><li>Customer Service</li><li>Retail</li><li>Hospitality</li><li>Banking</li><li>Call Center</li><li>Administrative Support</li></ul><p><strong>Easy to Get To:</strong> Locations are on the CDTA bus line, which makes commuting easy if you use public transportation.</p><p><strong>Interested? We’d love to tell you more!</strong></p><p><br></p><p>Call Parker Huguley or Mary Christman at 518-462-1430. We look forward to hearing from you!</p>
- 2026-11-12T00:00:00Z