We are looking for a Customer Service Representative to support customers with professionalism, accuracy, and a helpful approach in San Francisco, California. This is a Contract position for someone who can create a positive experience on every interaction while managing inquiries efficiently and thoroughly. The ideal candidate is dependable during scheduled hours, communicates clearly, and takes feedback well to continuously improve performance.<br><br>Responsibilities:<br>• Respond to incoming customer calls and messages with patience, clarity, and a service-focused attitude.<br>• Guide customers through questions, applications, or order-related needs to help them complete the correct forms accurately the first time.<br>• Record customer details and enter information carefully to maintain complete and accurate documentation.<br>• Follow up on outstanding items to reduce delays and keep customer requests moving toward resolution.<br>• Handle both inbound and outbound communication as needed to provide updates, gather missing information, and resolve issues.<br>• Remain available and engaged during assigned queue hours, maintaining consistent attendance and dependable coverage.<br>• Apply coaching and feedback to improve call quality, accuracy, and overall customer satisfaction.
We are looking for a Customer Service Representative to join a healthcare-focused team in Middletown, New York on a Contract basis. In this role, you will support callers by addressing service questions, researching concerns, and guiding issues through to resolution with professionalism and care. This position is well suited to someone who communicates clearly, stays organized in a fast-paced environment, and can balance empathy with efficient problem-solving.<br><br>Responsibilities:<br>• Handle incoming customer inquiries, ask thoughtful follow-up questions, and uncover the core issue so each concern is addressed accurately.<br>• Review available information, research account details, and complete an initial assessment to determine the nature and urgency of each case.<br>• Work with internal teams and appropriate support partners to move issues forward, involving higher-level assistance when resolution requires escalation.<br>• Place outbound calls to customers, providers, brokers, pharmacies, or other parties when additional coordination is needed to close open items.<br>• Strive to resolve concerns during the first interaction whenever possible while maintaining quality, accuracy, and a positive caller experience.<br>• Record each interaction thoroughly, including the issue presented, research completed, actions taken, and final outcome.<br>• Lead conversations with confidence and professionalism, using active listening and de-escalation techniques to manage sensitive or complex situations.<br>• Keep customers informed throughout the resolution process by providing timely updates and setting clear expectations for next steps.<br>• Maintain attention to caller needs while navigating multiple systems and on-screen prompts in a high-volume service environment.<br>• Respond to callers with empathy and respect, especially when they are sharing personal or challenging life events that affect their situation.
<p>Robert Half has great ongoing opportunities for professional Customer Service Representatives. In this role you will maintain solid customer relationships by handling their questions and concerns with speed and professionalism. Responsibilities include receiving and placing telephone calls, filing and some data entry. Email your resume and call 626.463.2031 for immediate consideration.</p><p>· Receiving and placing customer service telephone calls</p><p>· Maintaining solid customer relationships by handling questions and concerns with speed and professionalism</p><p>· Resolving customer complaints, managing database records, drafting status reports on customer service issues</p><p>· Data entry and research as required to troubleshoot customer problems</p><p><br></p>
<p>Position Overview</p><p>The Concierge will serve as a primary point of contact for residents and guests, providing a professional first impression, answering questions, and helping maintain a pleasant and inviting clubhouse atmosphere.</p><p>Key Responsibilities</p><ul><li>Welcome residents and guests with a warm, professional, and friendly demeanor.</li><li>Serve as the primary point of contact at the clubhouse front desk.</li><li>Answer questions, provide general information, and assist residents with requests.</li><li>Deliver a high level of personalized, attentive service consistent with a luxury hospitality environment.</li><li>Prepare and set up coffee and other designated refreshments at the front area.</li><li>Help maintain a clean, organized, and welcoming reception space.</li><li>Provide general front desk assistance and respond to resident needs in a timely and professional manner.</li><li>Use basic computer applications to support daily front desk responsibilities.</li><li>Collaborate with clubhouse staff to help ensure a positive experience for residents and visitors.</li></ul><p><br></p>
Member Services Representative / Healthcare Customer Service Representative Position Summary We are seeking a customer-focused Member Services Representative to provide exceptional support to health plan members. This role serves as the primary point of contact for members, assisting with inquiries related to benefits, eligibility, claims, provider networks, and healthcare coverage. The ideal candidate will possess strong communication skills, healthcare customer service experience, and the ability to navigate multiple systems while maintaining compliance with HIPAA regulations. Key Responsibilities Answer high-volume incoming calls from health plan members in a detail oriented and courteous manner. Provide accurate information regarding benefits, eligibility, claims status, provider networks, and healthcare coverage. Assist members in resolving issues, escalating concerns when appropriate, and ensuring timely follow-up. Explain plan policies, procedures, and available healthcare services in a clear and understandable manner. Document all member interactions accurately within CRM and related systems. Research and resolve member inquiries while maintaining established service levels. Collaborate with internal departments, providers, and claims teams to facilitate issue resolution. Maintain compliance with HIPAA regulations, company policies, and confidentiality requirements. Deliver exceptional customer service while demonstrating patience, empathy, and professionalism. Perform data entry and administrative duties related to member account updates and case documentation. Key Skills Customer Service Inbound Call Center Healthcare Support Insurance Verification Claims Inquiry Resolution Benefits & Eligibility CRM Systems Data Entry HIPAA Compliance Problem Solving Communication Skills Attention to Detail Member Relations Multitasking
<p>Our client, a well-established and growing logistics company in Brisbane, is seeking a <strong>Customer Service Representatives</strong> for a <strong>contract-to-hire</strong> opportunity. This role is ideal for a customer-focused professional who brings a strong service background, a positive attitude, and a genuine desire to learn and grow within a business. You’ll join a fast-paced environment where teamwork, adaptability, and a commitment to delivering excellent support are highly valued.</p><p><br></p><p><strong>Responsibilities:</strong> </p><ul><li>Delivering exceptional customer service via phone, email, and other communication channels. </li><li>Responding to customer inquiries, resolving issues, and ensuring a high-quality client experience. </li><li>Assisting with order management, shipment updates, and service-related requests. </li><li>Partnering with internal teams to support daily logistics and customer operations. </li><li>Maintaining accurate records and updating customer information in internal systems.</li><li>Supporting administrative tasks and contributing to overall team success. </li></ul><p><br></p>
<p>Robert Half is seeking Customer Service Representatives for ongoing opportunities with clients throughout Northern Kentucky. If you enjoy helping customers, solving problems, and keeping things organized in a fast-paced environment, we’d love to connect with you!</p><p><strong>Responsibilities:</strong></p><ul><li>Respond to customer inquiries by phone and email.</li><li>Process orders, update accounts, and enter information accurately.</li><li>Resolve customer concerns and coordinate with internal teams.</li><li>Track order status, shipments, and follow-up requests.</li><li>Maintain detailed records of customer interactions.</li></ul><p><br></p>
We are looking for a customer-focused detail-oriented individual to support a local government organization serving the local community. This Long-term Contract position is ideal for someone who can respond to public inquiries with accuracy and empathy while helping residents understand available services and processes. The role requires strong communication, sound judgment, and a commitment to delivering a positive experience across a wide range of constituent interactions.<br><br>Responsibilities:<br>• Respond to incoming questions from residents and stakeholders regarding public services, programs, and local policies through phone and other communication channels.<br>• Guide community members through service requests and administrative procedures, helping them understand next steps and required documentation.<br>• Coordinate with internal departments to gather accurate details and provide timely, well-informed answers to customer concerns.<br>• Record interactions, updates, and service outcomes clearly to support consistent follow-up and high-quality service delivery.<br>• Stay informed on current government offerings, initiatives, and procedural updates to ensure reliable information is shared with the public.<br>• Handle both inbound and outbound customer communications in a courteous, solution-oriented manner that reflects public service standards.
We are looking for a Customer Service Representative to support high-volume outreach and account support activities for vendors and clients. This is a contract position focused on delivering detail-oriented service, confirming payment and account details, and helping customers complete enrollment and setup requirements. The ideal candidate is comfortable managing frequent phone interaction, maintaining accurate records, and coordinating with internal teams to resolve account-related questions efficiently.<br><br>Responsibilities:<br>• Place a large number of outbound calls each day to connect with vendors and clients and confirm key account and payment details.<br>• Guide customers through payment methods, registration steps, and account expectations with clear and courteous communication.<br>• Enter new information and update existing records in internal databases while maintaining a high level of accuracy.<br>• Record conversations, status changes, and next steps so account activity is fully documented and easy to track.<br>• Reconnect with customers when registrations are unfinished or required details are still missing.<br>• Review account information for inconsistencies, investigate issues, and work directly with customers to correct discrepancies.<br>• Partner with cross-functional teams to help move account requests forward and support timely issue resolution.<br>• Consistently achieve performance expectations related to call volume, service quality, productivity, and customer experience.
We are looking for a Customer Service Representative to support vendor and client outreach for a Contract position based in Richmond, Virginia. In this role, you will connect with external partners by phone, confirm important account and payment details, and provide clear guidance on available payment methods and enrollment steps. The ideal candidate brings strong customer communication skills, attention to detail, and the ability to keep records accurate while managing a fast-paced call workload.<br><br>Responsibilities:<br>• Place a high volume of outbound calls to vendors and clients to confirm account details and payment-related information.<br>• Guide contacts through payment choices, registration steps, and documentation needs with a detail-oriented and service-focused approach.<br>• Enter new records and revise existing account information accurately within company databases and related platforms.<br>• Record conversations, status updates, and next steps thoroughly to maintain complete customer interaction histories.<br>• Reconnect with vendors and clients to obtain missing details and help move incomplete account setups toward completion.<br>• Examine account data for inconsistencies, research issues, and coordinate outreach to correct errors.<br>• Partner with internal teams to address account concerns and support timely completion of outstanding items.<br>• Achieve established expectations for call activity, service quality, productivity, and overall customer support performance.
<p>Job Title: Customer Service Representative</p><p>Job Type: Temporary for 3 months, Immediate start</p><p>Schedule: Monday-Friday 8am-5pm</p><p>Work Location: West Middlesex, PA</p><p>Pay: $17.50/hour</p><p><br></p><p><strong>Responsibilities: </strong></p><p>• Provide high‑quality support to customers by responding to inquiries, requests, and issues in a timely, professional, and solution-focused manner.</p><p>• Use effective communication and problem‑solving skills to address customer questions, technical concerns, and account‑related needs through various channels.</p><p>• Enhance customer experience by identifying appropriate solutions and aiming for efficient, accurate resolution.</p><p>• Manage and resolve customer concerns with empathy and professionalism, escalating issues in alignment with established guidelines when needed.</p><p>• Investigate and correct account or service‑related discrepancies, ensuring accurate information and continuity of service.</p><p>• Proactively communicate with customers regarding updates, next steps, and actions required to support order or service fulfillment.</p><p>• Support processes related to customer orders, returns, credits, and other transactional activities as assigned.</p><p>• Oversee and coordinate day‑to‑day fulfillment or service workflows, addressing exceptions and ensuring smooth execution of assigned tasks.</p><p>• Review system‑generated reports or alerts and take appropriate action to understand, communicate, or resolve service or order status updates.</p><p>• Maintain accurate and thorough documentation of customer interactions and case activity.</p>
<p>We are looking for a Customer Service Representative to support order management, customer communication, and quote preparation from our Pawtucket based client. This role is ideal for someone who thrives in a fast-paced setting, stays organized across multiple priorities, and takes pride in delivering responsive, accurate service. The position works closely with internal teams and customers to address questions, resolve concerns, and help strengthen ongoing business relationships.</p><p><br></p><p>Responsibilities:</p><p>• Manage incoming customer orders with a high level of accuracy and ensure each request is entered and updated promptly.</p><p>• Prepare pricing quotes and related customer documentation within expected turnaround times.</p><p>• Coordinate with cross-functional teams to confirm order details, maintain data accuracy, and support smooth processing.</p><p>• Partner with logistics and operations staff to help keep shipments and deliveries on schedule.</p><p>• Support issue resolution efforts by assisting with follow-up actions and communicating updates clearly to customers.</p><p>• Maintain customer account information, respond to inquiries professionally, and foster strong ongoing relationships.</p><p>• Review inventory information and customer demand activity to help address availability questions and order status concerns.</p><p>• Track open orders and backlogs, escalating concerns when needed to help meet service expectations.</p><p>• Contribute to a cooperative team environment while assisting with additional projects and administrative tasks as assigned</p>
<p>We are looking for a Customer Service Representative to support day-to-day client interactions and order processing for a team based in Pennsylvania. This Contract to hire position is ideal for someone who communicates clearly, handles a steady volume of inquiries effectively, and maintains accuracy while entering customer information and requests. The person in this role will help create a positive service experience by responding promptly to inbound contacts and assisting with follow-up outreach when needed. Fully on-site Monday- Thursday 8-4:30, Friday 7:30-4.</p><p><br></p><p>Responsibilities:</p><p>• Respond to incoming customer calls and provide timely, courteous assistance with questions, requests, and general support needs.</p><p>• Accurately enter customer orders and related details into company systems while maintaining a high level of data quality.</p><p>• Manage service inquiries from start to finish by gathering information, clarifying customer needs, and documenting each interaction appropriately.</p><p>• Place outbound calls as needed to confirm order information, provide updates, or resolve open customer issues.</p><p>• Coordinate with internal teams to address customer concerns efficiently and ensure requests are handled in a timely manner.</p><p>• Maintain organized records of calls, order activity, and service outcomes to support consistent communication and follow-through.</p><p>• Deliver attentive support that reflects company service standards and helps build strong customer relationships.</p>
We are looking for a Customer Service Representative to support customers from our Teaneck, New Jersey location in a fast-moving call center setting. This Long-term Contract position is ideal for someone who enjoys resolving issues, guiding customers through solutions, and working closely with internal teams to deliver a positive service experience. The role requires strong communication, sound judgment, and the ability to stay organized while managing multiple requests throughout the day.<br><br>Responsibilities:<br>• Respond to customer inquiries and take ownership of service concerns, researching each matter thoroughly to provide timely and accurate resolutions.<br>• Handle service requests and order-related tasks with careful attention to detail, ensuring all items are completed correctly from intake through final follow-up.<br>• Partner with billing, sales, and operations staff to align on customer needs and help drive efficient, well-coordinated support.<br>• Guide customers in using available self-service resources so they can access information and complete common tasks more easily.<br>• Recognize patterns in customer issues and communicate recurring challenges or workflow gaps to the appropriate internal teams for review.<br>• Adjust quickly to updated procedures, shifting priorities, and changing service demands while maintaining a high standard of support.
We are looking for a bilingual Spanish Customer Service Representative to support customer interactions for a Contract position based in Jacksonville, Florida. In this role, you will deliver attentive service across phone-based channels, assist with order-related requests, and help ensure each customer receives timely and accurate support. This opportunity is well suited for someone who communicates clearly, stays organized in a fast-paced environment, and is comfortable managing both inbound and outbound conversations.<br><br>Responsibilities:<br>• Respond to customer inquiries in English and Spanish through inbound phone calls with care and empathy.<br>• Place outbound calls as needed to follow up on requests, provide updates, and confirm customer information.<br>• Enter and update order details accurately in company systems while maintaining a high level of attention to detail.<br>• Resolve routine service issues by gathering information, identifying customer needs, and providing appropriate solutions.<br>• Document conversations, actions taken, and next steps clearly to support service continuity and reporting.<br>• Coordinate with internal teams when issues require escalation or additional follow-up to ensure timely resolution.<br>• Maintain productivity and service quality standards while handling a consistent volume of customer interactions.
We are looking for a Customer Service Representative to join a growing team in Grove City, Ohio in a Contract to Permanent position. This opportunity is ideal for someone who takes pride in creating a positive customer experience, enjoys solving problems, and can stay organized in a high-volume setting. You will serve as a key point of contact for customers, helping to resolve order, shipment, and account-related questions while working closely with internal teams. This role offers training, long-term growth potential, and exposure to a collaborative operation that supports a fast-moving fulfillment environment.<br><br>Responsibilities:<br>• Respond to customer inquiries related to orders, shipment scheduling, and fulfillment support through phone, email, or ticketing channels.<br>• Research tracking issues, delivery exceptions, and service concerns to provide timely and accurate updates to customers.<br>• Assist with claims involving damaged goods or transit-related problems and help move each case toward resolution.<br>• Address billing and account questions, partnering with internal departments when additional review or action is needed.<br>• Record all customer interactions, case details, and next steps clearly within the company’s support platform.<br>• Work closely with fulfillment and operations teams to resolve customer issues efficiently and maintain service quality.<br>• Take ownership of open cases from initial contact through final follow-up, ensuring customers receive complete and attentive support.<br>• Manage multiple priorities in a fast-paced environment while maintaining a high standard of care and responsiveness.
We are looking for a Customer Service Representative to join a growing real estate property and facilities management business in North Carolina. This contract opportunity has the potential to become permanent and is ideal for someone who enjoys helping customers, resolving issues, and becoming confident with online platform operations in a fast-moving environment. The role combines day-to-day client support with administrative coordination and cross-functional teamwork to deliver a smooth customer experience. Candidates who are attentive to detail, technically curious, and comfortable balancing service and process-focused work will be well suited for this position.<br><br>Responsibilities:<br>• Respond to customer questions by phone and other communication channels, providing timely support for account concerns, service needs, and general inquiries.<br>• Navigate the company’s online platform and internal tools to research issues, complete updates, and support accurate resolution of customer requests.<br>• Analyze problems across connected systems, identify root causes, and determine when matters should be elevated for additional support.<br>• Review auction listings and related details before launch to confirm accuracy, completeness, and overall quality standards.<br>• Track outstanding invoices and assist with follow-up activities related to accounts receivable and customer payment status.<br>• Contribute to the development of consistent service procedures that improve support quality and create a reliable customer experience.<br>• Partner with internal team members, including technical staff, to communicate recurring issues and help prioritize platform improvements.<br>• Build positive relationships with customers by delivering clear communication, dependable follow-through, and solution-focused service.
Are you an organized, outgoing, people person with experience working in an office setting? If so, Robert Half would like to speak with you! We have a great position for a Customer Test Center Administrator" onsite in Ann Arbor, MI 30-40hrs a week. Candidates must have office experience, assisting walk in visitors and great computer skills. Must be able to work Saturdays. Pays $18/hr. <br><br>RESPONSIBILITIES<br>Maintain and apply expert knowledge of test center policies, practices, and procedures<br>Greet examinees and verify identification<br>Register and prepare candidate scorecards<br>If applicable, digitally scan and record candidate fingerprint identification<br>Continuously monitor candidates as they complete exams<br>Resolve or report candidate issues with urgency<br>Secure all computer software in the test center at all times<br>Reboot computer servers and reset passwords as necessary<br>Report any occurrences outside company guidelines to corporate management<br>Ability to be flexible with scheduling based on Prometric capacity requirements<br>Perform other duties as assigned<br><br>EXPERIENCE<br>1-2 years customer service-related experience required<br><br>SKILLS<br>Ability to communicate with candidates effectively and with professionalism and authority <br><br>PHYSICAL JOB REQUIREMENTS<br>Capable of lifting up to 40 pounds<br>Ability to remain in a stationary position for extended periods of time while administering exams<br>Ability to perform periodic walk-through.
<p>We are looking for a Customer Service Representative to join a manufacturing organization in Richmond, Indiana. This Long-term Contract position is ideal for someone who excels at supporting customers, managing order activity, and maintaining accurate information across multiple business systems. The role focuses on delivering responsive service, resolving order and product inquiries, and partnering with internal teams to ensure a smooth customer experience.</p><p><br></p><p>Responsibilities:</p><p>• Support authorized, detail-focused, and premier customer accounts by providing timely and accurate service for a wide range of inquiries.</p><p>• Enter, update, and review customer orders in company systems, ensuring all order details are complete and accurate.</p><p>• Prepare and issue order confirmations, while responding to requests related to pricing, product availability, and delivery timing.</p><p>• Handle customer concerns and complaint cases through the appropriate internal platforms, following established service procedures.</p><p>• Coordinate return authorizations, stock rotation requests, and adjustment allowance submissions in accordance with company guidelines.</p><p>• Manage product expedite requests and assist with new item setup activities, including confirming item availability and shipment dates.</p><p>• Recommend suitable product alternatives by using company resources, websites, and reference materials to address customer needs.</p><p>• Communicate effectively with both internal departments and external customers, including support for consignment inventory requirements and special projects.</p><p>• Assist with onboarding and training activities for new team members and participate in required company meetings.</p><p><br></p><p>For immediate consideration, call 937.224.8326.</p>
We are looking for a Customer Service Representative to support daily customer interactions and help manage the full process from pricing requests to completed orders. This Long-term Contract position is based in Hauppauge, New York, and is ideal for someone who enjoys fast-paced customer support work and can quickly become comfortable with new software tools. The right candidate will combine strong communication skills with accuracy, responsiveness, and a service-focused approach to every customer touchpoint.<br><br>Responsibilities:<br>• Respond to inbound customer inquiries by phone and provide timely, attentive support.<br>• Prepare pricing information for customers and convert approved quotes into completed sales orders.<br>• Enter and update order details accurately in company systems while maintaining organized records.<br>• Handle a mix of incoming and outgoing calls to support customer needs, follow up on requests, and confirm order information.<br>• Use internal reference materials and process guides to complete quote-related tasks efficiently and correctly.<br>• Learn new programs quickly and adapt to team workflows, tools, and customer service procedures.<br>• Coordinate with internal teams as needed to resolve issues, clarify order details, and keep requests moving forward.
We are looking for a Customer Service Representative to support a local government organization serving the Richmond, Virginia community. This Long-term Contract position focuses on delivering courteous, accurate assistance to residents and stakeholders by helping them access public services and understand available programs. The ideal candidate brings a service-minded approach, strong communication skills, and the ability to manage inquiries with professionalism and care.<br><br>Responsibilities:<br>• Respond to resident and stakeholder questions by phone and other service channels, providing clear guidance on public programs, services, and policies.<br>• Help individuals understand application steps, required documentation, and service procedures to create a smooth and positive customer experience.<br>• Coordinate with internal departments to gather accurate updates and ensure timely follow-up on questions, concerns, and service requests.<br>• Maintain current knowledge of agency offerings, community resources, and operational processes in order to deliver reliable information.<br>• Document customer interactions, service requests, and outcomes accurately within applicable systems and records.<br>• Handle sensitive or confidential information responsibly while maintaining professionalism in every interaction.<br>• Support both inbound and outbound communication needs, including follow-ups related to service requests or unresolved issues.
We are looking for a Customer Service Representative to support customers from our West Henrietta, New York location in a Long-term Contract role. This position is ideal for someone who communicates clearly, stays organized in a fast-paced environment, and enjoys helping customers resolve questions efficiently. The successful candidate will handle a high volume of interactions, process orders accurately, and contribute to a positive service experience on every contact.<br><br>Responsibilities:<br>• Respond to incoming customer calls professionally and provide timely, accurate assistance.<br>• Enter and update customer orders with close attention to detail and data accuracy.<br>• Handle both inbound and outbound communications to address questions, follow up on requests, and confirm information.<br>• Resolve routine service concerns by identifying customer needs and delivering appropriate solutions.<br>• Document conversations, order details, and service outcomes in the appropriate systems.<br>• Maintain consistent service levels while managing multiple tasks in a call center environment.
We are looking for a Customer Service Representative to support the membership team in Reston, Virginia. This is a Contract position suited for someone who communicates clearly, delivers attentive service, and stays organized while handling a steady flow of member inquiries. The ideal candidate is comfortable using Microsoft Office, can quickly learn new database and CRM tools, and works effectively with limited supervision in a part-time weekday schedule.<br><br>Responsibilities:<br>• Respond to incoming member calls and emails with professionalism, accuracy, and a service-focused approach.<br>• Assist the membership department with day-to-day administrative support, including record updates and general coordination tasks.<br>• Enter, review, and maintain member information in internal databases and CRM systems to ensure data accuracy.<br>• Place outbound calls when needed to follow up on requests, confirm details, or provide membership-related assistance.<br>• Use Microsoft Office applications to prepare correspondence, manage documents, and track routine activities.<br>• Learn company-specific systems and apply them efficiently to process inquiries and support membership operations.<br>• Resolve routine customer concerns independently while escalating more complex issues to the appropriate team member.<br>• Manage multiple tasks during part-time weekday hours while maintaining responsiveness and attention to detail.
We are looking for a Customer Service Representative to support a mission-driven non-profit organization in Wisconsin. This contract opportunity with the potential to become permanent is ideal for someone who enjoys helping customers, managing high-volume phone interactions, and ensuring orders are handled accurately. In this role, you will serve as a key point of contact for incoming inquiries while delivering courteous, efficient service across each interaction.<br><br>Responsibilities:<br>• Respond to incoming customer calls promptly and provide helpful, attentive support.<br>• Assist callers with questions, resolve routine issues, and ensure each interaction is handled with care and accuracy.<br>• Enter customer orders and service details into internal systems while maintaining complete and accurate records.<br>• Place outbound calls as needed to follow up on requests, clarify order information, or provide updates.<br>• Manage a steady volume of call center activity while maintaining service quality and attention to detail.<br>• Communicate clearly with customers and internal team members to support timely resolution of service needs.
<p>Are you someone who enjoys helping customers, solving problems, and being the go-to person when questions arise? We're seeking a Customer Service Representative to join a growing team in Wisconsin. In this contract-to-permanent opportunity, you'll play a key role in delivering an exceptional customer experience by managing orders, coordinating communication, and partnering with internal teams to ensure every customer interaction is handled with accuracy and care. The ideal candidate is organized, customer-focused, and thrives in a fast-paced environment where building strong relationships and creating positive outcomes are top priorities.</p><p><br></p><p>What You'll Do</p><ul><li>Build and maintain strong relationships with new and existing customers by delivering responsive, friendly, and customer-focused support.</li><li>Guide new customers through the account setup process, ensuring all documentation is accurate and completed on time.</li><li>Coordinate and track daily shipments for assigned accounts, helping ensure products arrive as expected.</li><li>Keep customers informed with timely updates on order status, shipment details, and delivery expectations.</li><li>Communicate production schedules and anticipated timelines to help customers plan effectively.</li><li>Investigate customer questions and concerns, collaborate with internal teams, and drive issues through to resolution.</li><li>Process customer credit card payments through the company's online payment platform.</li><li>Respond to inquiries regarding invoices, shipping documentation, certificates, safety forms, and other order-related requests.</li><li>Work closely with Production, Shipping, Accounting, Sales, and Marketing teams to provide a seamless customer experience.</li></ul><p>What We're Looking For</p><ul><li>A customer-first mindset and passion for delivering exceptional service.</li><li>Strong communication and relationship-building skills.</li><li>Excellent organizational skills with the ability to manage multiple priorities.</li><li>Problem-solving abilities and a proactive approach to resolving customer concerns.</li><li>Comfort working cross-functionally in a collaborative team environment.</li><li>Experience in customer service, order management, logistics coordination, or a related role is preferred.</li></ul><p>If you're looking for an opportunity where you can make a direct impact on customer satisfaction while growing your career with a respected organization, we'd love to hear from you.</p>